New Waggoners in Burnley

Fantastic service price and food excellent never disappointing all ages catered for and all occasions. Very good. Tasty

Awful experience, false advertising, poor customer service, bad time management Waited 1 hour 40 minutes for mains, meanwhile tables coming in after us were served everything. No apologies from staff for such a long wait.

Been visiting for many years and can honestly say that we have never had a bad meal, even the occasional breakfast that we have had has been top rated.

Just been for an excellent meal as usual. Delicious food. The staff were very friendly and were very efficient in catering for our allergies, we felt very safe there. Special mention to Adrian. Thank you for making us so welcome

We were on holiday in Yorkshire. We looked on the Internet for a nice restaurant for a Sunday roast and found this restaurant. I phoned to book a table for my husband and me in the evening and got a table for 1 hour later. It was a lovely roast dinner. The staff were very friendly. So the next Saturday I booked a table again for Sunday for the lovely roast dinner. I would recommend this restaurant for the friendly staff and good food.

Been a while since we'd been to the New Waggoners...it was always a decent standby when l couldn't be bothered to cook, but it was always just ok pub grub. Wow what has happened it has turned into a really decent eatery. I had the grey mullet and it was delicious. I think my son ordered more than he could eat but still finnished the lot! Can highly recommend. Staff were really helpful and pleasant too.

We had a delicious tea at the Waggoners yesterday. The food and service was excellent. Cheese and onion pie was the best I’ve had. Would highly recommend and no doubt I will be back.

A great place. A friend and I stopped for a beer on our way home from a match at Burnley FC last year and liked the look of the place. I then took my family for a meal last week and it didn't disappoint. A great setting, really friendly staff and superb food; all very reasonably priced too. The Ploughman's Lunch was fantastic! We'll be back and likely soon. Thanks 👍

Great food and excellent service. Visited early with daughter for breakfast. She had the black pudding stack and I had the eggs Benedict. Nice coffee lattes and two tap water with ice. Clean, comfortable and welcoming.

Another fantastic evening spent celebrating a family birthday. Every member of the team contributed to making it special and deserve a massive thank you. The food as always was amazing and everyone loved it. The staff are always, welcoming, friendly and kind. Thanks so much for everything you do - it’s much appreciated. Definitely recommend The New Waggoners for everything from breakfast, lunch, tea out or a celebratory event. Fantastic place to visit.

Arrived at 12.15pm for our pre booked table. Drinks order was taken almost immediately and delivered fairly promptly. The waiter didn't appear again until 12.45pm to take our order. At 1.10pm the food had still not arrived so we called the waiter over to ask how much longer were we going to have to wait. ( People around us had ordered their food and it had been delivered before we had even been approached for our order ). The food appeared as soon as he went to the kitchen to see what was happening. No complaints with any of the food. Nice and hot and tasty, plentiful food. Salad was lovely and fresh and many ingredients. It was rather too warm in the restaurant for all our liking and rather noisy but that was not the fault of the restaurant or staff. All in all definitely recommend the food and maybe we were just unlucky on the day with the wait but it wouldn't stop me from returning. Just a tip for the waitress. Make sure you are smiling and pleasant throughout with your interactions with customers and not just when taking payment and it's nearing tip time. I always tip generously but due to the waiting time and what I felt was forced pleasantries for a tip by the waitress I didn't tip this time at all.

I have lived 40 years in the uk originally from the south of France. And I can easily say I have found the best food in this restaurant. It’s quirky, tasty, abundant, really amazing. The service is top notch, very polite and even refine. Well some to the team, the only bone about it….I leave too far to come regularly!

We had a lovely lunch today, and the service was fantastic. My husband had the mixed grill he said it was perfect. I had tuna panini with curly fries my kind of lunch just perfect. The waiters were very attentive asked how our meal was no complaints. We don't go out for lunch that often but this is definitely our go to place thank you

Family birthday meal. Despite it being busy as it was also Father’s Day, everything was perfect thanks to the staff team who always go over and above, and who are welcoming, friendly, efficient and who make any visit a great experience. Food as always was lovely, freshly cooked and a really varied menu with lots of specials including an extensive fish specials menu. Desserts are fab too! Can’t recommend The New Waggoners enough.

Hot, fresh and plentiful, Lancashire fare at its best! The front of house staff are wonderful, understanding and attentive, nothing is too much trouble. It is great to return again...

We attended on a quite busy Saturday evening. Even so we were shown to a table quite promptly. I had pate starter which was tasty & firm with chunmky bread. My stroganoff was very good too with a side of onion rings (proper home made) . Although we had a 30 minute wait for our starters i was impressed that a waitress apologised & fore-warned us after 15 minutes that there was a delay...We know from experience few venues bother to do that. Will we go back ? YES...Do we recommend it ? YES

Very disappointed. Had to wait over an hour for our food ,when we asked where it was we was told they were a bit behind but find that hard to believe when 3 other tables that came in after us was served with there food before us . When the food eventually arrived the cheese pie was over cooked , the beans were very dry like they had been in the microwave to long and the chips were no better. Quantity was poor for the price you pay . Will not visit again and wouldn't recommend.

We booked a table for 18 to celebrate a 50th wedding anniversary. We had a fabulous meal, food delicious and well presented. Nothing was too much trouble for the staff and they all had smiles on their faces. I’m gluten free and they cater extremely well for allergies, having a separate menu and little flags in the food! At the end of our meal, they even cut our cake up and served it for us! I would highly recommend the Waggoner’s to anyone.

Belting visit as always. Staff team are the best. Friendly, warm and welcoming and always make sure that things run smoothly. Tonight’s visit was on Good Friday and at the time we visited it was busy but as always well managed by the competent managers and incredible team. Food was fab, great quality, lots of regular choices with plenty of specials, menu never fails to deliver. Definitely our ‘go to’ place and we take family and friends regularly who are equally impressed.

It's just kind of average. I mean, it's fine but that's it. Quite large portions of pub food. Staff minimally interested. It's definitely not bad - it's fine for a family get together. But it's nothing special.

The staff were incredible and made sure we were all happy. They also had a good selection on the vegan menu. All the food was good quality and all came out hot. Will definitely go again.

Amazing experience Bit crowded in the bar area when we arrived - but we were a party of 17 with a pushchair. Service was excellent. Not all of us has starters but those that did thoroughly enjoyed them. 17 main courses all arrived to the table together and hot. Would definitely revisit if I'm back in the area.

This was my first visit as myself and my husband went with friends who have eaten here on a few occasions, the pub/restaurant is lovely, there is a more traditional area at the rear of the building and a bright light and more contemporary area at the front with big picture windows overlooking the hills , there is a very extensive menu, all the dishes we ordered where well presented and delicious, nice generous portions too, all members of staff were friendly, polite and professional with no requests being too much trouble, they made us feel very welcome from arrival to when we left. We will certainly visit again as there are many dishes we would like to try and would definitely recommend a visit, they serve Breakfast, Lunch and Dinner

Absolutely lovely food and really friendly service in a great setting.Highly recommended and great choice of menu for all tastes.

Overpriced and food disappointing and some staff members very condensing to customers need to concentrate on quality of food there than quantity

Great traditional food. Fantastic portions and good quality and a wide choice on the menus. Would recommend. Definitely make sure you have space before you come! Don’t go for British food too often due to limited choice in Burnley but this is as good as anywhere. Excellent views too in the main area.

Views seem to be polarised about this place. We have visited, albeit intermittently, for ten years, and we’ve never had a bad meal. The restaurant is always busy, so it remains popular. I think lasagne is now missing from the latest iteration of the menu, but ever popular are the prawn and crayfish cocktails, steak pie, cheese and onion pie, and fish and chips. Because it’s busy, and the ceiling is low in the traditional restaurant, the noise levels can increase, but it’s not as cacophonous in the extension. Parking on site. We will return.

Never ever again , I've voiced this time and time again ,either face to face with the manager or via platforms like this , I am a qualified city in guilds (706/707 1/2) chef and have accreditation for front of house staff too, I've worked in restaurants, hotels and small business kitchens , my understanding of the industry , cooking times and acceptable standards are maybe a little higher than some , not all I accept but needless to say. Today was my first visit in quite a while, and most definitely be my last . A reoccurring and frankly unacceptable issue is with the standard of the food ,in particular the fact that whether or not you state it's cooked fresh, it clearly isn't, sausage and bacon take a while to cook not several minutes (very drivevthrough esque), fresh bacon is not leathery and red ,sausage are not insipid, warm not piping hot on the Inside and the only two items potentially on my £15.00 plate of food that appear fresh and piping hot are the eggs and fried bread , the rest to say the very least is lack lustre and incredibly dissapointing. I would also like to address that ,at one point, a regular customer to the waggoners I grew accustomed to a warm welcome , pleasant conversation ,irrespective of volume of customers and a level of customer service that brought me back . Today I didn't feel it , that family warm welcome came across as cold and simply part of process , one regular lady approached me with that old afore mentioned family warmth , but in haste for 3 members of front of house to approach my table baying and chomping at the bit to take my plate, that haste to get me cleared down and out the door left me uncomfortable and in dire need to get out and back home. ,this once great place to enjoy a meal , meet with friends on a social basis and enjoy a treat is done for me , its been broken on numerous levels and I wont be back , inconsistencies, poor levels of food quality , irrespective of conversations had with the manager and todays clear demonstration of a waining level of service by front of house staff has left me with no choice to close the pages of a book I so enjoyed. To the staff who came before, thank you , to the manager who I've spoken to, shared my thoughts and feelings , enjoyed my compliments, and listened to my concerns and views when thing weren't quite right , a massive thanks. All the best and good luck, but i stand by my comments in regards to never again. With thanks Alastair

The breakfasts here are great. Lots of different choices and everything was of good quality. The staff were very attentive too. Will definitely come back

Wouldn’t recommend. Went with family for Christmas dinner, my three year old daughter was served chicken goujons kids meal, chicken completely raw. Luckily I cut into it before giving it to her. They said there was a mix up took the wrong chicken goujons out of the oven…. Surely a way to check. The only good thing was that this was taken off the bill and we weren’t charged for her replacement meal.. still not good enough.

We have our breakfast here normally before a flight or weekend away as a treat. Always lovely food friendly staff always smiling. Apart from it being quite noisy which can't be helped we love it here. Looking forward to trying out the main menu tomorrow.

Met friends for lunch at the Waggoners. I ordered the medium fish & chips & was delighted to get a good portion of mushy peas, instead of the usual miniscule pot. The fish was delicious, but really the portion was way too big, I couldn't finish it, which is unusual for me. I noticed a lot of plates going back to the kitchen with food still on them. The food is great but the portions too big. It would have been five stars if it wasn't for the waste of food.

We had a lovely family festive meal! Another lovely dinner and service from the New Waggoners. We really enjoy this restaurant and our visit was another great evening! We ordered lots of different food and all were served beautifully and delicious. Would definitely recommend the garlic mushrooms and cheese pie!! We also ordered roast dinner (beef) and prawn sandwich which were all lovely. There is plenty of choice on the menu for all dietary requirements and preferences which is brilliant. Thank you to all the wonderful team See you soon! The Morris Family

So friendly, staff excellent, all with a kind word and smile even though they were very busy as it was New Year's day 2024. All 7 of us enjoyed our meals and the food was perfect. Nothing was too much trouble. We have been here a few times, and it has been consistently excellent .

We chose 2 poached salmon and the roast beef dinner from the Special's menu. The service was excellent. The salmon was dry. There were lots of sprouts. No broccoli, no carrots, no green beans, no cauliflower, no cabbage on either meals. Overpriced. Suggestion, new chef needed.

We often visit this restaurant when visiting my father in law . The food is very good x portions are very generous and definitely freshly made . I had the cheese pie.. I always do it’s delicious . Father in law had the steak pudding and said it was the best one he’s ever had . Hubby had the whale portion of fish and chips .. wasn’t as big as he’s had before but still a good size We will definitely return

Absolutely lovely meal , top quality food just like the staff , Patrick and his team are amazing so professional and tentative and they certainly know their customers , My mum has an allergy to Cream and we haven’t been for a few months but they knew straight away and looked after her, keep up the good work and will be back soon !! Some good new things on the menu too .

The tables were to close to each other felt like you was eating with strangers on the same table. The chatter from other people eating was very loud and the lighting was very brite. Has for the food same old story Processed quickly served looked very well presented but taste was nothing special. Service from staff my partner and I felt mobed soon has we entered and felt like they was rushing us to order . My partner and I don't think we would be returning any time soon .

Another lovely meal to celebrate a birthday. Food was lovely, and as usual the fantastic staff team went over and above to make it special. Thanks so much for a great night

Fantastic place ,there is a great choice of food which is well cooked and delicious the staff are friendly efficient and ask to make sure you are enjoying your meal I do not get to go there as often as I would like as I...

Had a catch up with a family member. Staff were very attentive, kept checking if we needed anything and food was lovely. Would definitely recommend a visit!

Where do I start..Amazing, cosy restaurant with extensive menu with so much choice of quality home made food. My favourite being the famous cheese pie!! The staff are so polite & friendly & so welcoming from the second you walk through the door, which really...

The new waggoners has always been a favourite to visit . I've always enjoyed it .. but today we have been as a family get together. As a starter I had carrot and coriander soup .. it came lukewarm altho it was quite tasty ....

The place really nice. The menu is good. I ordered the mixed grill. Ordered the steak medium. It came very well done. No one came to check if everything was ok. At £25.00 it wasn't worth the money especially as we weren't asked if everything...

my partner took me to the new waggoners today for a breakfast and as i am vegan and gluten free the staff was really helpful and listing understanding and the chef did a lovely breakfast for me and my partner had a vegetarian breakfast i...

Just had lunch at the New Waggoners. One of the best gluten free menus I've ever seen - a choice of deserts 😊. Lovely surroundings and the staff were very efficient and friendly. The food was very good too. Will definitely visit again 👍

The Service is always fantastic at this place, however the food standard has gone down and prices up. Orderd a Baguette, it was just bread, not toasted & all the grease from the stead had soaked into it,making it inedible & at £15 I would...

Came for lunch . Catch up with family. Enjoyed meals. Meals very filling. Staff all very friendly and helpful.

From the moment of arriving, we were made to feel most welcome, staff were very professional yet also friendly. The choice on the menu was extensive. Food was served in a timely manner, and we all agreed each dish was excellent. A return visit is...

Had the cheese and onion pie and it was absolutely delicious. The service as always is very good. Only criticism is I would have liked more carrot and swede mash. I've been coming for years to the Waggoners and the famous "carrot and swede mash"...

Went for Sunday Roast dinner. Very disappointed as not restaurant standard food. Roast beef or sliced beef that you can buy in any supermarket. Wasn’t home cooked roast beef that I was expecting. Same for the roast turkey. First time I’ve been unhappy with food...

relax, chat and eat with a view. The perfect place to eat and drink and chat to friends and family. I spent an entire Saturday afternoon here. Staff are friendly, very attentive, can’t wait to help and even took lots of photos of our fabulous...

Lovely location, very accommodating for my disabled aunt, huge portions, we all chose the fish and chips. Whale size was ginormous but cooked to perfection, moderate fish and chips was still a hearty meal, reasonably priced, well worth a visit if in the area.

Well where do I start!! We booked a table for myself my wife and son for a late tea from the moment we walked in we felt judged as we was not in formal dress but jeans t shirt and converse as had been working...

A very extensive menu and welcoming staff. Lovely restaurant with views of the local countryside. Good portion sizes with tasty food. Just one disappointment… when the tables were cleared, the carpet around was hoovered at the same time. Nice to know the tables are prepared...

Yet another fab meal tonight. Tasty, fresh and great portions. Staff are amazing and never fail to go the extra mile. Patrick and team work incredibly hard to deliver top quality service and they achieve it. Every aspect from bar to kitchen to table play...

OMG what can I say that tells you how good this place actually is?? We stumbled across this perfect place after an 11 mile walk so we were more than ready to eat. Although, beautifully decorated they didn't mind walking boots which were cleanish. The...

We visited on a Monday lunchtime and the restaurant was really busy, a good sign we thought!. However food was tasty but average , and was as expensive as some local restaurants with tastier and more tempting dishes . But it's very popular , so...

Maybe it was a bad day, we went for lunch today - Sunday and there was a lot of kids in running riot. Kids or no kids, the food wan't the best. We were a on a table for 11 of us, the the next...

EIight of us met up on Monday for a catch up. We had a vote where to go, and the Waggoners won. My first time here and definitely not the last. The service was excellent, couldn't fault it and the food was exceptional.s All of...

Family of 5 adults. Early Sunday evening. I'd advise you book. Quite noisy kids in there which annoyed me so I'll check there are none next time I go! We had a table next to the window in the extended part. Beautiful views. Staff were...

Visited here for the first time with 4 family members (2 who had been previously). 3 of us had the home made meat pie, one had cheese pie and another had a mixed grill. The food was absolutely fantastic. The pies were amazing and the...

A massive thank you to all the team at the Waggoners for making our New Years Day so brilliant! We are regulars here and wanted to put a review on to continue to show our support for such a fantastic restaurant. The team work extremely...

Can't comment on the food as only called in for a drink. Only had 1 though as the drink prices are shocking! £5.25 for Guinness and £9.50 for a glass of wine!! That's Michelin star restaurant prices, which this certainly isn't

Thank you once again to all staff at the waggoners we had a wonderful meal !as usual the food was excellent quality ,good portion sizes and presented very well . My husband had roast turkey dinner which was lovely served with extra gravy as requested...

We was met with a warm greeting and after ordering drinks, escorted to our table. We had the chicken goujons to start, I had the cock and bull, my husband had the double burger. Very decent sized portions and was all cooked beautifully. The serving...

As a family we decided to eat out for Christmas dinner this year to save my mother in law from cooking,we picked the Waggoners on a recommendation from a friend so 11 of us booked a table,sadly one of our party was admitted to hospital...

Will never ever return to this place again,what an absolute circus this was,it was my grandmas last Christmas due to ill health so we took her out for a surprise.The food was terrible,tiny potions and really Poor,me and mother joked saying “when we’re they going...

We had Christmas dinner here as a party of 6 today! The food wasn’t up to much. Meat was dry, portions were small and the quality was well below par, but we thought it might be nice to get out for a change, even if...

Another brilliant experience at The New Waggoners. Breakfast with Santa was a fun, family morning which we really enjoyed. Despite being fully booked it was well managed and all staff as always dealt admirably with the demands. Santa and Snowy were great and posed for...

The food was nice but the service was terrible. 40 minutes wait to be seated, my daughter's meal didn't arrive. Drinks didn't arrive. Seated on separate tables. Staff didn't even realize we were the same party. Disappointing. It seemed more about how many people you...

Visited with my peanut allergic daughter. From initial phone call to see if they could accommodate all through our visit the staff were amazing. They really put our minds at ease and went above and beyond which can be really difficult when eating out with...

We booked for my mums wake in April and the buffet that was put on, and the staff, were wonderful at such a difficult time. We visited again yesterday for a family meal and again the food and staff were wonderful. There’s a huge choice...

Extremely accommodating. All staff very friendly and helpful. Beautiful homemade soup. Even though they were very busy they fitted us in. We will return!

Love coming this place come here all the time with the family the food is always good can never fault this place the food and service is so good recommended this place all the time.

I booked a funeral wake here for 11 people. The food and service was absolutely faultless, our table was really well looked after, two people arrived late and this was dealt with no problem. All our food came out quickly together and was all hot...

1st visit to the Waggoner would not hesitate To go again excellent food and service nice atmosphere we will return Alan and Sue dean

We went out for a walk today & decided to do a loop that went past the Waggoners, we’re lucky as we only live 2 miles from it & have been a few times but I’ve never left a review. We were surprised at how...

We found this gem while staying nearby. From the moment we arrived the service especially from Lisa was first class. I have a nut allergy and they went out of their way to make sure the was food allergy free. I had the fish and...

We have visited before with good expierence Today's visit was a disaster from the start. Had not booked , car park not busy so thought why not. Shown to table, waited after nearly 10 mins had to ask for menus. The staff were just gathered...

Exactly that, we were just passing, we’d heard good reviews so go on why not let’s see for ourselves. Wow! Excellent service. Excellent food. We popped in for a lite bite lunch. They do do lite bites, but that’s not what we ended up having....

Staying nearby at a Hotel with a Restaurant we were due to eat Breakfast at we wanted to try somewhere different nearby with feedback that suggested it would be worth a visit And how pleased my partner & I were to choose the New Waggoners...

My wife and I went for breakfast this morning as a rare treat for us. We've been on a few occasions previously but not for a while. We were welcomed, then served, by Linda - the fastest and most cheerful lady you could ever wish...

Staff were friendly, everywhere looked clean & tidy. We had ‘Cock and Bull’ - it was delicious, served hot and very tasty.

Came with a family member for lunch on a week day. Plenty of parking but felt like a OAP outing day! Lots of room in the restaurant area and we were served drinks at the table ( no need to go to the bar). It's...

Decent good value breakfast, brilliant friendly service, nice drinks. Can't complain we will definitely be back in the future.

I would never have given this place a 3 star rating before the pandemic! However the price hike to recoup lost revenue is the worst I've seen. The food and service is still very very good. It's just a shame the management of this establishment...

The food was okay, nothing more. The prices however have jumped up quite significantly from our last visit a few months ago. Service is always good, but sadly no longer value for money.

The food on sunday was top notch the service exceeded every expectation. We turned up without a booking as we are moving in the area and wanted to check out our surroundings we were asked within minutes by several staff if we were being looked...

Thank you to all staff at the new waggoners ! We had an excellent meal and the service was amazing .

I ate at New Waggoners after walking there from the nearby Singing Ringing Tree and was very glad to sit down to some good food. I had the "whale size" fish and chips with mushy peas (the portion size lived up to its name!) and...

We have eaten at The New Waggoners many times and have always been served good food, with good service at reasonable prices. On our most recent visit we noticed that the prices had increased dramatically and way above the market rate for this type of...

We are a family of 7 who visited The New Waggoners for our Son’s Birthday. We haven’t been for about 7 years so saw a big difference in the place. It’s been modernised to give so much more space. The meals were excellent and nicely...

Come here quite often and food and service is always good. However, we had lunch there yesterday and prices have rocketed. On saying that the food was excellent but portion size was far too big. I left some of mine and when the waitress arrived,...

Sorry to say I found the place decidedly average, not meeting the standard people told me to expect. The service was slow, so not enough staff or accepting too many bookings at the same time, ether way having an impact on service. The food was...

We visited when we were stopping at the rossendale holiday park. Booked last minute and got a table really easily and almost immediately. Nice big car park. Staff are really nice. The food was lovely although the portion sizes are huge! The place is clean...

Come here has often as we can, but we live 60 miles away just can not fault this place at all . Other places should sit up and take note of The New Wagoners Burnley, this place its absolutely top notch . Always full to...

Came here for a birthday meal for a 70th. We needed a fairly early meal and booked in for 5pm….on a Sunday. To be honest I’d not really thought about the time and the fact it was a Sunday, but it was extremely busy. We...

Had another lovely meal at the New Waggoners Tuesday 1st March. They really went the extra mile for us, making pancakes ( that I don’t think were even on the menu) and serving them with lots of goodies. The service as usual was great.

We went here as a family party to celebrate our Sons birthday……Right from the word go, everything was first class…lots of well trained staff to welcome us on arrival and to look after us throughout.The food and service were faultless and nothing was too much trouble.Once again, I can’t recommend and praise this place enough …Keep doing what you’re doing and we’ll be back !