New Summer Palace in Warrington

Lovely food, delivery was unexpectedly early :) and the driver was nice and polite.

Noodles, rice and ribs were very dry - sadly will not order here again.

We always order from this takeaway and have always been happy with the quality of the food and delivery time, however on this occasion the food arrived stone cold. Hopefully this is just a one off.

a great place to buy from. The food is always delicious. Also, delivery is quick

Waiting 1 & half hour for order to arrive!

called to clarify order delivery told they'd call driver to check turned up 20 min later bag felt hot yet when plated up was stone cold, yet restaurant is literally 5 minute walk away

Gone down hill. Been using for years but just can't rave about it anymore.

Great food , always hit and on time

Unhappy as no prawn crackers that i have paid for . Stopped delivery guy in the road to ask where they are . You never gave them to him. So a refund would be nice . Many thanks. Ps food was nice apart from that .

Gave them another go after a recent disappointment. But no, the meals have definitely changed. Poor quality now and over priced. Last time here I'm afraid which is a real shame as they were the best. 😞

Food ordered at 7pm for 8pm delivery. 9pm food still hasn’t arrived, called the restaurant 6 times, not a single call answered. Disgraceful

The food was excellent, Delivery was fast too

really disappointing. very poor quality.

really disappointed the food is usually really good the ribs were so dry and hardly any meat

Honestly don't like to add poor reviews but our takeaway last night was inedible, awful taste to the chips, sauces were poor and it actually all went into the bin after a couple of bites.

These used to be the best takeaway. But lately it's all bland and done on the cheap. But the prices are still expensive. Salt and pepper chips were almost just plain chips and obviously re-heated. Not edible. crispy beef was a small portion and just bland. I've had this many times before and it's now different. Beef satay with crispy noodles was again all noodles and not the same as usual. What's changed ???

Excellent food, Excellent service and staff are very friendly

good quality but very overpriced

Lovely food. Crispy noodles are very good and arrived crispy too!

the food was great and delivery fast.

If I’m getting Chinese, I insist on ordering from here. Been ordering from them for years. Absolutely delicious food. Never had a bad experience with them. Sometimes the food is early too! Would definitely recommend!

Absolutely love it here. I’ve had a lot of different things off the menu. Absolutely delicious. Would never go anywhere else.

Staff member swearing to the delivery driver Food was unpleasant Dry chips Warmed up sausage Horrible experience Please try somewhere else

Arrived hot, complete order was utterly delicious! My favourite delivery Chinese! Thank you!

Went here as recommended Yuk sausage warmed up Chips dry and bruised Curry sauce more like gravy The service was awful One woman doing all the serving and the other woman swearing and complaining that the card reader had put their price up. Food bad service bad Won’t be back. And if you were getting a delivery it stood hanging around as driver was chatting

Excellent food the fish was cooked to perfection 5 star 👍

Good food ruined by being 45 minutes earlier than the requested/agreed Time. Arriving just as putting kids to bed so cold by time it could be eaten

Great Food, great service. Recommend the crispy shredded chicken!

Great food but half hour early then was stated so had to jump out of shower to answer door!

Bangin food as always. The chicken and sweetcorn soup is by far the best I’ve ever tasted. absolutely delicious.

food is always hot when arrives , Very tasty never been disappointed

lovely food as usual and service spot on thank you!

Was a very poor experience. This was are regular go to chinese takeaway. But all aspects of the food was poor this time around

Ordered large chips got about 15 in bag cold and very dry like warm ups and shredded beef was cold and not much of it and sat and pepper chicken wings were cold always order from here and usually never disappointed but this time it all went in the bin

Absolutely stunning !!! Thank you 🤩

Normally food from here is great and we order often but tonight was different . The chips were very greasy and almost inedible. The chicken in the salt and pepper chicken was very tough and chewy. If fact I nearly threw it away and was going to walk up to the next Chippy . Bad disappointing meal tonight

food was ok, bbq ribs though you got a lot where quite tough, ordered chicken fried rice but when we got the order home we had been given chicken foo yung, the chips we got there was a lot of little end bits, when your spending £40 ypu expect it to be nicer.

Lovely food came hot just delicious really enjoyed the special curry , chips were perfect , all the meal was great

Amazing food really friendly delivery driver x highly recommend x

delivered an 1 hour late and stone cold

Lovely food. Arrived ell before stated time and was hot

little late by only 15 mins but food as great as ever thank you. pick up or delivery always gorgeous! thanks

Wrong order called shop and through the conversation was told to f””k off this was quite discussing considering most Saturdays we have take away with daughter even the delivery person was shocked by cvisiting I was quite discussed

Some food cold and other food burnt not edible which is a shame as we have used this many times but not any more I’m sad to say

Food was average, wont be ordering from here again

curry was far too hot chips were cold

I ordered king prawn with spring onion and garlic and received prawn with spring onion and garlic.

Spent £50 on mainly tasteless starters. Satay sauce isn’t satay! Never again will I go here. Clearly the staff don’t give a dam. Shameful.

Rude staff!!! I would never order from here again food is absolutely vile 🤢🤢 they sent the food out luke warm as she said when we called. So was freezing when it come. None of it was edible and then she had the cheek to yell at me on the phone when we called to tell her. Items missing called up to have them bring it back was told they gave it to the driver for his tea £63 and a terrible attitude! I would definitely AVOID!!! Oh and even the free prawn crackers terrible!!

Greasy taste less I would nt eat from here again

Really bad lots of times missing cold

Worst food and experience ever!! We returned our food and orderd from star moon which was amazing 10/10 .. want quality Chinese order star moon !!

Again beautiful food, tried different once again as we do and just gorgeous. Great delivery time even though peak time. Thank you

First time ordering from here and got the chicken curry which was just the right spice enjoyed by all! Delivery abit late but I always take that as a very good sign food arrived hot! Will definitely be ordering again

Excellent food , arrived very quickly

all the food was hot and tasty 😋

Super quick and delicious. Highly recommended!

Best Chinese in warrington clean fresh food big portions aswell

amazing food! we call in usually and always gorgeous. We had food delivered and it was just as gorgeous thank you!

Noodles was undercooked. Burger was plain. Very dissapointed.

lovely food. arrived hot. driver very apologetic for the lateness.

We have not received any food!!!!

I can't I was given the wrong order by mistake but it's always good quality food & large portions too.

We order from here quite a lot and I’m disappointed they appear to be refusing to refund me for a meal that was inedible, I ordered BBQ ribs which for the price I thought was a small amount, but the main issue was the amount of salt in the sauce it really was overpowering, I raised a complaint and threw the food away haven’t heard anything since. Looking back we’ve ordered from them dozens of times but recently the prices have rocketed and the quality dropped, pity!

Unfortunately the quality seems to have slipped a bit wasn't happy at all with our food and it's a shame as it is normally very nice from here.

great food will definitely order again from here

Good food, hot and great quality, vale for money.

First time we have used New Summer Palace, but it won't be the last. All the food was excellent especially the Hot and Sour soup. I would definitely recommend using this takeaway 👍

Food is always delicious but have been late twice now. Don’t order if you want your food on time.

We enjoyed it and it was on time. We will order it again.

Order from here once a month and it’s brilliant every time, the only Chinese I go to. Salt and pepper is always perfect as is the sweet and sour chicken. Usually is really hot only came warm today and the noodles are a bit dry

Gorgeous food hot and tasty and plenty of it.

Not up to the usual standard I’m afraid. Ordered the Special with Cashew Nuts but was bland and tasteless. King prawns needed salt and bamboo shoots stringy. Very disappointed ☹️

Ribs too salty to eat. Surprised as usually good

No green peppers and it wasn’t black bean sauce.

Items missing from order, rude staff when called to chase up items. Delivered food cold once missing items arrived. Summer palace asked for food back when we requested refund. Said they could not refund as we ordered through just eat. So I took food back to the shop myself. We ordered from here a few times a week. Never again!

We have used New Summer Palace a number of times and usually the food is good. However, today this was not the case. The ordered was delivered, however an item was missing. Called up and they said they would send the missing item out….however by the time this arrived, the rest of the food was stone cold. Staff were extremely rude when I rang to complain and were not interested when I asked for a refund, they just wanted the food returning, which we ended up taking back ourselves. We will never order from here again!

Had the set menu for 2, great selection, lots of it, quick dilivery, and hot.

Usually great but tonight awful, dried up and overcooked

Food was cold and just tasted like reheated fried food certainly not the best food we have had

Chips were only warm. Beef and mushroom had more onion than beef or mushroom. Tasted nice but very disappointed in the lack of beef or mushroom.

The delivery lady was super nice and great customer service. She could see I was struggling on my feet and offered to close the door for me. The chips on the other had were the worst I’ve ever had anywhere

Food was lovely will be ordering again

Great takeaway but far to expensive

Quick delivery from Summer Palace! Hot fresh tasty food. Would recommend

Food was piping hot, fresh & tasty!

Nurses working the night shift where the clocks go back!! Absolutely loved our food, arrived on time, hot & really tasty.

Food was not to a good standard. Will not order again.

Food was delicious, hot and fresh. Large portions.

The chips were so undercooked that the meal was ruined. This place used to be top quality but the last few orders have been ranging from just OK to a disappointment.

Fantastic food as always. Ordered quite a few times, highly recommended. Staff lovely when I’ve collected orders too.

We was given the wrong food. Luckily we don't have food allergies. Lost my trust in this place now.

Food great as usual but short of a bag of chips called restaurant and they told me they would add to my next future order.

Good selection of food in the set menu for 2, delivered quick, hot and good quality…

Food was disappointing and bland. Massively over priced. Delivery charge is extortionate, especially when it arrives cold.

Usually food is ok from here but tonight it was absolutely awful. Ribs fatty and undercooked, chips looked like lunchtime leftovers and tasted worse. Beef in garlic and chilli was like show leather. Appalling and won't be back.

Been ordering from here for a while but never again. Ribs fatty, cold and greasy. Beef in garlic and chilli was like shoe leather. Chips lunchtime left overs. Absolutely awful after waiting 45 mins for the meal. Won't be going back.

First time ordering, food was great, will be ordering from them again!

Gorgeous food! Very hot on arrival too! Our favourite takeaway to order from!

The Meal Was So Gorgeous. Will Definitely Be Ordering Again Soon.💞💞