Based on 1.350 opinions finded in 4 websites
Based on 1.350 opinions finded in 4 websites
Opinions
Ordered mixed vegetable Singapore vermicelli there was a large piece of chicken and a large chicken skin in it. Put me off my whole meal
Craig Hanlon . 2024-11-01
MORE AT Google
The food so so. The service was okay. However, at 9.30pm the lady (the boss?) opened the front door as a hint (they close at 10) and as it's not summer season anymore we had to put our coats round our shoulders.. When we asked her to close it she seemed to not take any notice for a good 20 minutes till we were paying and this will be my main memory of the place!
Cheryl Goulias . 2024-10-16
MORE AT Google
Ordered at 18:28, estimated delivery 19:10-19:30, called at 19:40 to ask for an update, was told it hadn't even been prepped and would be 20 mins, after constant chasing eventually delivered at 20.35. The staff on the phone were polite and apologetic, but food was late. when it arrived the food was oily, pancake roll was a greasy wrap, and "chicken Chinese style" was just a pot of chicken covered in garlic and gravy. I appreciate that takeaways can be busy, particularly on a weekend, but if you cannot fulfil your orders then adjust your waiting times accordingly or don't accept the order at all. The food was clearly rushed and disappointing. Not worth the wait. Won't be using again. Avoid.
Danny Banks . 2024-10-12
MORE AT Google
Ordered at 18:28, estimated delivery 19:10-19:30, called at 19:40 to ask for an update, was told it hadn't even been prepped and would be 20 mins, after constant chasing eventually delivered at 20.35. The staff on the phone were polite and apologetic, but food was late. when it arrived the food was oily, pancake roll was a greasy wrap, and "chicken Chinese style" was just a pot of chicken covered in garlic and gravy. Clearly rushed. Not worth the wait. Won't be using again. Avoid.
Danny . 2024-10-12
MORE AT Just Eat
No salty, just few onions... I will order again.
montse . 2024-09-17
MORE AT Just Eat
We been to this restaurant a good few times and I can honestly say this is the best buffet I've been to I a while. Food is so tasty and fresh with a wide variety of dishes. The service is great and food comes out quickly. I've recommended this place to my friends and family and they all love this restaurant.
Elizabeth Coward . 2024-09-14
MORE AT Google
It's rare for me not to make a five-star rating, the food was very good,Wine selection was very limited, the service was fast, but our waitress was a bit grumpy, the restaurant was clean with good decor and the tables were laid nicely but I would probably only return for convenience.
Scott Payne . 2024-09-03
MORE AT Google
Cooke to order only £21.90. Full house when we visited on Friday 6pm.
Jenny G . 2024-07-20
MORE AT Google
Great food .good size portions friendly staff .... And clean great place to eat value for money
chris shephard . 2024-07-16
MORE AT Google
food was very bland salt n pepper king prawns still had outside shell on
Jane . 2024-07-13
MORE AT Just Eat
Worst experience. The staff behaviour was very rude and could clearly discrimination based on our ethnicity as they were behaving fine with other people. First the staff they only take cash and that too in a rude way as if they don’t want us to come in. Nobody came to us to take the order. We ourselves went to the desk and gave our order. This was totally unjustified. Would never recommend anyone to come here and have this worst experience in their life.
Neha Chaturvedi . 2024-05-26
MORE AT Google
We had the buffet option which was circa £20 each. Waste of money Spare ribs was like sucking on concrete Squid had funky taste. Tough as leather Duck was super dry Very disappointing This was my wife’s 50th To top off I was going to try chicken curry How could that go wrong Well it didn’t turn up after 20 minutes. Joke Decided to give up. Asked for bill. Let them know we weren’t happy. All of the was clearly ignored when handed the full bill by same lady She said would need to complain to manager Came back with initially 15 off bill Which would have been kind off ok Then she said 5 Absolute shambles. Will never go there again. Not happy
mark m . 2024-04-26
MORE AT TripAdvisor
restaurant forgot about my order until I chased up. Chased up a second time after they readjusted ETA and was still late. food was not hot enough has the delivery person didn't even use a keep warm bag. food was subpar. fried rice didn't have any soy sauce and had 3 peas in a large portion of rice. very poor.
David . 2024-04-18
MORE AT Just Eat
The rice, chicken and crispy beef was delicious, unfortunately the Thai style beef dish wasn't very nice.
susanna . 2024-04-06
MORE AT Just Eat
Second time they have let us down, won’t get another chance. New Year had a booking for 8 including 2 children booked early because of children, they phoned and asked us to go an hour later which we couldn’t do. Tonight we booked for 4, at 7:30 got there on time ordered drinks that they got wrong. We sat there for 25 minutes and no one came to take our food order, yet other people came in after us and they ordered and had food brought out. In the end we paid for our drinks and left, not enough staff to serve a full restaurant, they need to spend a bit more and employ more staff on busy nights. Needless to say we won’t be going back.
Daffodil . 2024-03-30
MORE AT TripAdvisor
Lovely evening ,will definitely go again
Anne Broadwell . 2024-03-30
MORE AT Google
You pay set Set price and order what you want or let them bring out selections. Food really nice and service was good
Mark Lazell . 2024-03-26
MORE AT Google
The honey glazed lamb chops were very very tough , two of which were all bones , the Mongolian lamb was full of fat and dry and chewy , duck noodles were nice however overall the meal was very disappointing and was not worth the money , it’s a shame as have eaten at this restaurant a few times so standards were well below for them , I won’t order take away again for certain , a huge waste of money
Sara . 2024-02-22
MORE AT Just Eat
Lovely food, we have been here so many times and always a good service and standards.
Susan Hoskins- Ballard . 2024-02-20
MORE AT Google
great food and service , slightly dated decor but still 5 stars as whoose looking up when enjoying the food!!
Randeep Chaggar . 2024-01-09
MORE AT Google
Food is always great! They do the best satay sauce in London and I could eat their chicken and sweetcorn soup all day, everyday! The staff are also lovely!
E T . 2024-01-03
MORE AT Google
I have ordered food from this disgraceful restaurant via Uber eats, the food was absolutely vile! The crispy aromatic duck had already been shredded and looks chewed up, the salt and pepper prawns were battered with the shell still on them and the legs included…. The chicken balls had been deep fried until they were burnt and soggy the vermicelli we ordered came wrong was the complete opposite we asked for…. And when I had contacted the restaurant the receptionists response was colder than the food that came, very I’ll manored, unhelpful and unresponsive to any complaints I had
Daniel longhurst . 2023-12-30
MORE AT Google
Delicious food served in reasonable portions, buffet was lovely, perfect for small groups, staff are very professional and friendly, food is served within a reasonably amount of time 😊
Sophie Kyriakos . 2023-12-10
MORE AT Google
This is the best Chinese food I've ever had! The service attitude and food are super good!
Jennie Chan . 2023-12-04
MORE AT Google
Gone downhill. Been coming for over 20 years on and off - service is now really bad. Quick to bring you wine and your bill but when you ask for a glass of water the request gets ignored despite asking no less than 6 times! They also don’t bring food items that you have made a point of ordering. Only 2 staff serving the whole restaurant on a busy Sunday afternoon, my time with New Ming is done unfortunately 😞
Lance Mcarthur . 2023-12-03
MORE AT Google
Food was cold and didn’t have much flavour. Disappointed for the amount of money that we spent got nothing free. Sorry but we will not order for them again
Dean . 2023-12-01
MORE AT Just Eat
Generous portions of hot and sour soup and Singapore vermicelli noodles. Both dishes bland sadly, lacking in seasoning for the soup and curry powder and protein in the noodles. Noodle / protein ratio was approx 90/10 sadly. I’ve had better .
DJ 1 . 2023-11-29
MORE AT Google
Spring rolls had notch filling
AngelA . 2023-11-17
MORE AT Just Eat
Really nice staff, food and evening with my wife and boys. Thoroughly enjoyed eating here. Recommended
Matthew&Angela Milton . 2023-11-17
MORE AT Google
Highly recommended - friendly staffs and good selection of food
Z Cassie . 2023-10-09
MORE AT Google
Very enjoyable, lovely food and excellent service 👍
Jeanette Slatter . 2023-10-07
MORE AT Google
Had a deliver. Did really like this restaurant only ever had delivery but had a meal on friday. Very very disappointed. Arrived quickly which was a suprise but the food was tasteless, we normal love the following Chefs rice, crispy chilli beef, vermicelli, chicken noodles, spring rolls and s&s chicken ball. Plus a curry sauce. We had a guest. Non of use liked it. We normal order at a weekend, but this was friday so dont know if different chef. The website was different to the last time I ordered so may of changed hand.
Bernie Bignell . 2023-09-17
MORE AT Google
Another disappointment, 2nd bad meal from New Ming never again. Used to love this place but quality has deteriorated and price increases
Debbie . 2023-08-26
MORE AT Just Eat
...decent chinese place for sit down meal (though there was a bit of confusion at the start as they only put the buffet menu on the table and not the á la carte menu)
az h . 2023-07-14
MORE AT Google
Spent a lot of money no prawn crackers put in a standard in all Chinese restaurants. Food was poor gone downhill a lot
Chris . 2023-07-01
MORE AT Just Eat
The food wasn’t very nice. Has crispy duck there was no crispy it was a greasy fat and hardly any meat. Put in the air fryer to try crisp it up. I won’t order again
Mandy . 2023-06-06
MORE AT Just Eat
Prices have rocketed and standard has dropped very disappointing
Debbie . 2023-06-03
MORE AT Just Eat
Booked a table of 12 for my daughters birthday. We were shown to our table promptly & greeted nicely by Vicky but that’s where it went down hill… Another waitress came over & took our drinks order, we waited quite a while for the drinks to arrive & hadn’t been given any menu. Once the drinks arrived we still hadn’t been given a menu & had to ask for one. We then had to find someone to take our food order. The 2 waitress’ were rude & miserable. Food was bought out in dribs & drabs, the waitress would bang thru us to get to the middle of table & threw down the food. Food was mediocre with the prawns battered with the shells on…! We then had to chase the waitress for our next course & between 12 of us we were presented with 1 duck leg…it looked like it had just been brought from another table. Plates were cleared & more food was served but it was smashed down again & as the evening went the waitress got more & more miserable. When we had finished the main course she asked us what was wrong with 3 chicken balls that were left & picked one up, squeezing it. We hadn’t actually ordered them. She then took them to another table…the left over food is definitely served again to the next table. Absolutely shocking. We asked for the bill which they wanted £30 tip!! Absolute joke!! If it hadn’t of been for vicky & her infectious smile & service then the whole evening would have been a total disaster. I would NOT recommend this restaurant & will never return!
Lucyloo_1981 . 2023-05-13
MORE AT TripAdvisor
Second time ordering from New Ming, chips were undercooked and soggy. Just didn’t seem as nice as the first time I tried there despite ordering practically the same. For the price I would expect higher quality as it’s not a cheap takeaway
Louise . 2023-05-08
MORE AT Just Eat
Lovely food! Polite staff and it came early! Thank you :)
Hayley . 2023-04-16
MORE AT Just Eat
Just had a fantastic tasty meal with my family, the food was very hot, quick service & the staff were really lovely to my Granddaughter
Jacqueline Harley . 2023-04-01
MORE AT Google
In fact after waiting nearly two hours, I cancelled
Odette . 2023-03-23
MORE AT Just Eat
I do not normally leave reviews, but this experience has to be told. The New Ming. The delivery was late and I had to call them twice to enquire about the order. This was my first time ordering from them and Friday's tend to be our take out day. We had 2 soups one hot and sour and to be fair this was nice but the crab soup was made of crabs sticks which is not crab, and at 4.25 I expect CRAB. The Roast Duck in Plum Sauce was bland and had no flavour, could have been pork and the ribs were not hot.I wanted to have fish and chips but my husband was no, let's have Chinese. I decided to try something new, somewhere we had not ordered from before, never again. AVOID this place.
Simon . 2023-03-11
MORE AT Just Eat
Driver did not drive close enough to Street to deliver. Had to meet 5 mins walk away.
Chris . 2023-03-01
MORE AT Just Eat
Very good system for buffet food, not open but pre-plated good idea to stop wastage. Very attentive loved this place.
Ajay Chaurasia . 2023-02-12
MORE AT Google
Service was slow and it was rather cold inside. Food was amazing! Great prices too!
Jodie Sulivan . 2023-02-09
MORE AT Google
The new ming Chinese restaurant has become one of my favourite Chinese places to eat! It's an all you can eat for £20! Staff are friendly and the food is out of this world, you will leave there stunned and very full! If your in the welling area you must try!
Jack Ramsey . 2023-02-02
MORE AT Google
Food turned up very quickly, too quick as it turned out. They sent the wrong food, had it replaced which took over 30mins. Pad thai was bland and the dim sum was inedible, slimey, over cooked and tasted dreadful; ended up in the bin.
joe . 2023-01-20
MORE AT Just Eat
Great food when we eventually got it, more staff are needed to make the experience better. People were walking out because of the wait for food.
Paul Coles . 2023-01-11
MORE AT Google
Always order from here, spent just under £50 and i asked if i could have a free drink or free prawn crackers and i did. Always arrive on time or early, never had a problem with with place.
Danielle . 2023-01-02
MORE AT Just Eat
Not for me, found bones in my duck spring roll lucky I didn't swallow! Just not best chinese food I've had.
Jo . 2022-12-31
MORE AT Just Eat
Ended up collecting from restaurant appreciate it was a busy night. But even when collected got home good missing from ordrt
robert . 2022-12-27
MORE AT Just Eat
Chicken balls very dry and old
Suzanne . 2022-12-23
MORE AT Just Eat
It's OK... The atmosphere use to be better years ago so not sure if it's changed hands..
T MAN1965 . 2022-12-06
MORE AT Google
Poor quality, late and cold food had to reheat
Tanya . 2022-11-26
MORE AT Just Eat
Literally the best Chinese food I’ve had in a while. The mussels in black bean sauce are so yummy and addictive!! The steamed duck rolls are yummy and the house special fried rice is so good. Highly recommend. Staff was nice and friendly. I just ate so much food from there and I’m so happy omg
Qiaoting Zheng . 2022-11-23
MORE AT Google
Great tasting food passion obviously put into the food delivered so hot it was steaming thankyou and apologies to the driver as dogs scared him.
Kenneth . 2022-11-13
MORE AT Just Eat
Cannot fault these guys great food, order fresh off menu and for an amazing price. Lovely time back again and again
Gene . 2022-10-31
MORE AT TripAdvisor
Always order from here. Previous order was missing an item, rang them & the lady said to let them know next time i order so i could receive a free bottle of drink and some prawn crackers. I let them know and the food arrived quick and tasted amazing as usual. Mistakes can happen but by offering something simple as a regular customer, very happy! Fully recommend this place!
Danielle . 2022-10-02
MORE AT Just Eat
Unfortunately,I ordered crispy King prawn rolls and they gave me chicken rolls ,be careful they can trick you easily.The difference between chicken and prawn is huge.I belive they didn't expect to notice it .
Laurentiu . 2022-09-09
MORE AT Just Eat
Surprisingly fast delivery time, less than 30mins. Delivery driver was courteous. Delightful meal with quite large portions, not too spicy, just right. I will definitely recommend to friends and everyone..
Sara . 2022-09-01
MORE AT Just Eat
Dined in ...not been for a while covid lockdown and diet to blame But food was even better than last time service great too
Nicholas Dear . 2022-08-28
MORE AT Google
All round amazing food, great atmosphere, food very good value if you get all you can eat. Food is always cooked fresh and hot, 2 shots for £7 is very pricey. The staff are Lovley but a bit slow, sometime forgetful other than that cannot fault it. Will deffo be back again. Ps love the air conditioning!
Rachel King . 2022-08-18
MORE AT Google
Excellent service and excellent food
Jane . 2022-08-11
MORE AT Just Eat
Ordered a few times and food was lovely but today it was tasteless and not enjoyable
Ryan . 2022-07-10
MORE AT Just Eat
I've been using this restaurants service for many years, but it's fair to say that its inconsistencies still continue. I usually have the food delivered & the meals are rarely what i order. This occasion was no exception. I ordered three dishes. This time was a particular disappointment. I ordered mince pork & minced chicken "wrapped in lettiuce". I asked not to include baby sweet corn or bean shoots. The presentation was not as described. It arrived simply roughly chopped accompanied with half an iceberg lettuce in a separate bag! It was loaded with baby sweet corn & bean shoots. The next dish was Char Sui. This was accompanied with too much barbeque sauce, which could easily have come from a jar. The pork was of average quality. The third dish was beef fried noodles. I asked for the noodles to be crispy on the outside, but was all a stodgy mush with mushrooms that were discoloured & not even Chinese straw mushrooms. These mushrooms were obviously sourced from a local supermarket & near their consumption date, & of course, even more baby sweet corn & bean shoots! Living in the borough of Bexley all my life I'm still to find a repitable Chinese restaurant of the highest quality. I'm astonished to say that I have not found a Chinese restaurant in the London borough of bexley that sells crispy pork, Choi sum & straw mushrooms. It's such a shame, but the nearest authentic Chinese food is in London's Chinatown. They can do it, so why can't the other Chinese restaurants do it too?
Ian Malone . 2022-06-25
MORE AT Google
Food was amazing and reasonably priced I tried so mutch and enjoyed it all can't wait to go again👍
gamerjames roblox minecraft and more . 2022-06-25
MORE AT Google
Great restaurant, beautiful food, friendly staff and a nice atmosphere highly recommend!
Stephen Hogger . 2022-06-12
MORE AT Google
Very pushy waitress food not great and cold in there. However we went on valentine's evening and had a totally different experience. Wouldn't recommend this place
Gina Sherin . 2022-05-05
MORE AT Google
Mixed reviews on this place, but we had a great experience. All the food was spot on, tried the mongolian lamb, and the thai pineapple rice and they were both lovely. Everything else we ordered was got and fresh and tasted great. Service with a smile, very happy customers
Charlie London . 2022-04-19
MORE AT Google
The buffet menu had alot of choice and the food was good and the waitress helped with our choices. Fresh, tasty and hot and cooked as requested..ie asked for only 2 chicken balls, another dish more spicy etc. We didn't over order and in fact I think they thought we hadn't ordered enough but we had plenty and finished what we had. So no unnecessary food waste. Pretty good and tasty fresh food but overall interior and menus need an update. The menus are sticky and I didn't really want to touch them. The staff were friendly but the buffet menu was a bit confusing and the lady was a bit pushy with drinks but I know that's where they make their money so don't blame them and it was just me and a young son. I had a draught small glass of cobra and it was cold and as expected. We left happy and I thought the price was great for what we had. Will definitely return.
clarems . 2022-04-17
MORE AT TripAdvisor
This used to be my favourite Chinese Restaurant, I loved the food, tonight has put me off for life! I made a small order of Special Fried Rice, Satay Beef on Skewer, curry sauce and prawn crackers, I watch intently at their progress as it's not very easy to park in the street that I currently live in, with 27 minutes on their countdown clock to go I received a call from someone that did not have good English talking about the delivery address, I did attempt to put him right ut had to call the restaurant to confirm, it did eventually turn up, even though I had to input a delivery address and a billing address when I ordered, imagine my dismay when my 'Special Fried Rice' wasn't very special at all! (see photo) it would appear that my old address was still on their system but I got something that I wouldn't have ordered, even now their system shows that my meal is still being prepared, this is such a shame as I loved this restaurant previously both eating in and for delivery, never again
filrite . 2022-04-14
MORE AT TripAdvisor
Food was amazing. I’m ordering again!!
Ryan . 2022-03-31
MORE AT Just Eat
Ordered at 7, got at 820! App said food was delivered and it wasn’t, so rang up… told it was on its way, 15 minutes later I rang again, and they said “on way” then hung up on me! Food was bland, Luke warm and and not to standard of nearly an hour and half wait on a Tuesday night… not even a bag of prawn crackers
Felicity . 2022-03-29
MORE AT Just Eat
great food service a bit slow good all round night out
David Barker . 2022-03-19
MORE AT Google
Portions were very big, very impressed with quality of the meat too.
Kiraleigh . 2022-03-06
MORE AT Just Eat
The food was poor, very little flavour in most of the dishes. Two of the four items were not what we ordered. I shall not use this restaurant again
Richard . 2022-02-26
MORE AT Just Eat
The food was so delicious will definitely be ordering again
Tina . 2022-02-25
MORE AT Just Eat
That is the most disgusting thing I’ve ever eaten.
Bruce . 2022-02-25
MORE AT Just Eat
Great food and friendly atmosphere 👌 😋
Peter Williams . 2022-02-24
MORE AT Google
Visited for Valentine’s Day with a toddler and I just couldn’t fault the food or the service. I don’t get the bad reviews on here! Every server was so polite and helpful, food was quick which was useful with a baby. So reasonable in terms of value for money. Will be back!
User0409 . 2022-02-15
MORE AT TripAdvisor
Had a buffet dinner there was really nice
Luke Wakefield . 2022-02-08
MORE AT Google
Although staff were very nice, the food overall was poor. The Mongolian lamb was very fatty, the crispy duck was very dry and although it was replaced, it was no better. Not recommended.
martinandpata . 2022-01-23
MORE AT TripAdvisor
3rd time ordered here, 1st time very good,2nd ok, this time v poor, almost 20 mins late and food cold and not appetising at all. 1 good order out of 3 is not good enough will not be ordering again.
Daniel . 2022-01-16
MORE AT Just Eat
Some of the food was good but I was disappointed with other dishes. This was the first time I have eaten here. Service was OK.
Andy McCluggage . 2022-01-08
MORE AT Google
Nice people.. food arrived to fast, and as a result of that my stomach ain't to great. Reminded me of a Gordon Ramsey moment.
Martin Mclymont . 2022-01-07
MORE AT Google
Fantastic service. Even better food. 12/10. Buffet was top draw ⭐️
Matthew Gordon . 2022-01-07
MORE AT Google
The chicken and black bean hardly had any sauce and wasn’t strong in flavour at all. Tasted really watered down. The vegetable Panang curry was basically just large pieces of slice carrot and broccoli, alright flavour but again didn’t have much sauce. Might as well just get an m&s Chinese as it’s better and half the price
Elizabeth Maynard . 2022-01-01
MORE AT Google
Food has still not arrived over an hour and 15 minutes late and unable to get through to the restaurant!
Paul . 2021-12-24
MORE AT Just Eat
We threw the whole lot away. Worst Chinese takeaway we have EVER had. Such a waste of money and a massive disappointment
Joanne . 2021-12-11
MORE AT Just Eat
Welcoming staff, attentive without being overbearing. Lovely selection of food, very reasonably priced.
Lin Kidman . 2021-12-02
MORE AT Google
Food was delicious. Chicken balls was real.
Claudette . 2021-11-26
MORE AT Just Eat
We ordered special fried rice and asked for no shrimps as I’m allergic to them but when we got the rice there was lots of shrimps in it so I couldn’t eat it the soup was nice until I found a piece of plastic in it that was from the lid
Kim . 2021-11-12
MORE AT Just Eat
Smooth ordering on line, collection and quality ok.
barry . 2021-10-11
MORE AT Just Eat
The food is OK but could certainly do with being more flavourful
Richard . 2021-09-11
MORE AT Just Eat
Hot and delicious, took a chance as my usual place had a minimum order of £25, didn’t want that much food! However chose these guys and wasn’t disappointed
Mark . 2021-08-08
MORE AT Just Eat
We were missing items so have still NOT eaten the rest as we are STILL waiting for part of the order to be delivered!! Most of our order is spoiling in the oven. My daughter rang New Ming and the bloke was uninterested. She had to tell them to send it out, no offer to do so on their part. Ordered at 7pm. Delivery was supposed to be 7.30-7.50. First part came at 7.50, the rest of the order arrived at 8.30 . Won't be using again.
Tracie . 2021-07-20
MORE AT Just Eat
Delivered really nice food 1 item was wrong but they sorted it out straight away and sent a replacement best Chinese around !!!
Dan . 2021-06-20
MORE AT Just Eat
Very impressed with food, delivery time and overall experience.
Jackie . 2021-06-20
MORE AT Just Eat
Lovely food, good size portions, arrived hot with friendly delivery man.
carol . 2021-05-23
MORE AT Just Eat
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
Similary restaurants in London
128 Opinions
Food arrived promptly, great communication with restaurant and food was amazing. Not too greasy, couldn’t fault any of our dishes
143 Opinions
If there was an option to give 0 starts, it would still be too much. I found a hair pierced through my food and called to report this, I was met with laughs and even them blaming me for it being my hair. I’m ginger and short haired. This as you can see in photos is a very long, dark hair. Stupidly this isn’t the first time I’ve ordered from here so I can only blame myself on giving a second chance. Couldn’t be any worse places with poorer customer service. Do not eat here.
70 Opinions
224 Opinions
Food was left outside with no door bell ring and by the time we noticed it the food was completely cold