New Holgate in York

Absolutely loved our stay here. Spent 2 nights , perfect location to walk into York. Car park very handy. Decoration is gorgeous all very tasteful! Rooms very clean and comfortable. Breakfast was delicious. Staff…amazing! All very friendly, welcoming and helpful. Will definitely stay here again

We cannot fault our stay at New Holgate. We were greeted by Jess who was very helpful and accommodating. The chef was brilliant and all our breakfasts were great (poached eggs especially good). The other main staff member (we didn’t get his name but the male on the front desk on Sunday 3rd dec) was also really kind and helpful. Beds were incredibly comfortable. Rooms had everything you need. Quiet spot with quick travel into the centre. Bathroom was nice. Everything was perfectly clean and well looked after. We definitely will look to stay again and I’d recommend it to others.

It is quite important when you go to a place for the first time, especially when it is newly-refurbished and independent, to give them a review. This place is brilliant. The first thing you notice is the quality and tastefulness of the refurb. I stayed in the Holgate Suite, and was greeted by very thick pillows and a good mattress, a fantastic bathroom and shower, and a very snazzy flatscreen TV with all the apps and mod-cons. When you go downstairs for an evening drink, the local produce and whisky bar, the little lounge, and the service is impeccable. Add to that, the breakfast is served in a lovely room and is of the highest quality. You will not regret booking this place, if you get the chance. I look forward to coming back and enjoying another evening in the lounge with a Yorkshire whisky or a G+T. And for the doubters, I gave a 4* for location but the free parking is a godsend, and there are buses outside that will take you around York with no problems. You are about an 8 minute walk from the city walls and about 10 minutes from the station. Finding pubs, restaurants and such is as easy here as from any "Central"-named chain hotel!

A very tastefully refurbished small hotel within easy walking distance of York's shops & restaurants. Our room was a 'double suite', very comfortable and plenty of space for two of us. The staff were friendly and helpful. Breakfast was excellent, especially good to see that everything is as locally sourced as possible. Also excellent to see no single-use plastic anywhere in the hotel. I would thoroughly recommend a stay here.

The breakfast at Holgate is outstanding with crispy bacon and perfect poached eggs. Even better, we noticed on the menu that the chef has locally sourced all ingredients. The staff were personal, welcoming and accommodating to all of our needs and we will make sure to visit again soon. A huge thanks!

Top stay. They went that extra mile to make my stay great like getting me a phone charger and giving me breakfast after it had technically finished

The carpet in the room was very dirty. The cleaning in the room and bathroom leaves much to be desired. Decent breakfast, plentiful. Very nice service people.

DISAPPOINTING! The worst treatment ever received in a hotel. After a long 20 minutes of raining at night, they finally deigned to pick up our phone and open the door for us. We came with a guaranteed reservation of 3 nights through eDreams and, when we agreed to check in, the guy at the reception told us very rudely that they had canceled our reservation from "Expedia" and that there was no room for us. As a "favor" he left us one that he had but only for the first night, the other two outside. He left us in the street!! Obviously we complained bitterly and contacted eDreams, who assured us that our reservation had never been canceled and they ended up putting us in another hotel. Apart from all this, the Holgate Bridge Hotel left a lot to be desired in quality, cleanliness and comfort, come on, terrifying to sleep there. It should be sealed by Health. I don't recommend it even to my worst enemy, they are shameless. Complete scam.

Very nice B&B, free car park, very close to centre n attractions, just 10min walk, breakfast brilliant, plenty of choice....

Room 3 wasn't good at all no outside window,noisy in the mornings,however staff were freindly

My partner and i had booked into this establishment a few weeks ago . Unfortunately i caught covid . I am absolutely disgusted at the way we have been treated with regards to the full price that we paid I asked jamie the assistant manager if he could take the complaint to the managers. Politely he said he would , but after several phone calls we have heard nothing ! Booking.com have also contacted the guest house too with no joy . Disgusting to say the least

Great location. Staff were on the whole pleasant and friendly. For what it was, it was pretty expensive. The interior decoration looks like it was already tired about 30 years ago. The whole place is in serious need of a refurbishment. Heating was fairly non-existant, so I ended up with a cold nose poking out of the duvet - reminded me of my last camping trip. There was cold condensation running down the windows in the morning, reminiscent of a Victorian workhouse. Decent supply of warm water in the shower though. Not sure how a 'full English' doesn't offer beans. I asked for them, and the waiter said they would be added. They weren't. I've never come across a croissant so hard - I could have hammered a nail into the wall with it. However, once I'd crunched my way into it, it was surprisingly tasty. So overall, not a particularly recommended destination. York is full of hotels. I suspect most of them must be better than this.

Beautiful breakfast lovely clean and comfortable staff were so lovely and accommodating we will be back the annex was lovely

The staff were very friendly, the breakfast was lovely and the room was very comfortable

Great place In walking distance of York Comfortable clean! Beware loads of stairs ❗Nice breakfast !Tea &Coffee in rooms Parking around the back Walking distance to the Station 🚉 🤗

We received a friendly welcome from the staff on duty when we arrived. Our room was clean and tidy with a good amount and selection of tea and coffee etc with some free toiletries left for us as well. The breakfast was good with a reasonable selection and the cooked breakfast was very enjoyable. We had a room with a shared bathroom which was also immaculately clean and tidy at all times. I would be happy to stay here again

Clean and tidy and friendly staff.

Cheap and cheerful. Friendly staff. We had a busy packed day in york so just needed a bed for the night. Full English breakfast was excellent. 15 min walk to centre so great for us.

AVOID AT ALL COST! - I stayed for two nights and paid in advance, was told the bath / toilet was shared between two rooms but there was 4 rooms on that floor!, in the room the TV didn't work, there was no plug in the room sink so you could not even wash your face, the Wifi was spotting at best, the bed light didn't work, and the back door code worked on the first day but then not on the second so had to keep on going around the building to the front door when parking the car in the car parking area in the back road, then the people staying in the next room was up till after 1pm talking / singing loudly and the person above me was up and banding about at 4.30am, Honestly I would of got a better night sleep if i had slept in the car in York centre! On the second night when i tried to talk to the man on reception about the issues his English was not great and it was just brushed over, if i had not paid in advance I would of not stayed the second night, only good thing about this place is it is cheap and has car parking but next time i am in York I would rather paid extra and stay somewhere else and have a good night sleep,

These review’s are great. I found my way here from an Old Rail magazine in the classified section from 1992. I’ve never stayed @ this hotel. It was then called the Holgate Bridge Hotel. and i quote the Ad “ Friendly family supervised hotel. AA 2 Star. Private car park. Special Breaks. Close to city centre. Even closer to ECML. 10 minutes walk to National Railway Museum. “ People complain that the walls are paper thin, The beds are squeaky, Light’s don’t work, It’s old etc etc… That classified ad is nearly 30 yrs old, so makes you wonder how old that place is and it’s great it’s still providing a service..In my book that deserves 5 star’s and a salute.

The worst place we've ever stayed in for a weekend away but was sadly the only place left. The loudest, squeakiest bed imaginable, like something out of a comedy sketch, which would erupt into a plethora of groans and squeaks if you so much as breathed whilst lying upon it. You have quite the dilemma of having the window closed and slowly roasting to death, or having the window open and being deafened by the busiest road in all of York outside. Breakfast was also pretty poor, no beans or hash browns in a full English? Mental! The staff are friendly and kind but that positive is merely papering over the cracks (both literal and figurative) of this hotel. Won't be staying here again that's for sure

While staff were lovely when you rang a mobile to check in and anything else you may want please phone this number the room was tiny had to over step our suitcase the wardrobe door would open after you had a fight with it the flat screen tv where there was a 14in computer monitor on the wall breakfast was OK could get better in a cafe and would have been nice to get fresh towels daily really nice glorified hostel unfortunately due to a family death we had to leave but told the guy who came to reception then sent and email to the place got no response what so ever. I would not recommend this a place to stay to anyone the water took about 20mins to heat up.

Room needs redecorating, damage to some walls, marks on the carpet, sofa bed stained, staff helpful and polite, breakfast lovely. Is a guest houe or B&B not hotel.

Was awful stay didn't get one good night sleep. Walls are paper thin..literally every walks around like elephants 🐘 so found every morning was up early hours and kept up late...would never stay again and wouldn't recommend to my worse enemy. Don't stay here. Plus side. Was clean and had parking.

We were given the keys to our room only to find the room had not been cleaned after previous guests had left (this was to an extreme where sanitary pads, mouldy milk and dirty bed sheets were left). Furthermore, the SHARED bathroom door did not lock and after making the staff aware of this, they were poor in their attempts to resolve this major issue. If this isn’t bad enough, my friend had an awful experience at breakfast.. she was given a completely raw sausage, undercooked eggs & the man serving the food had a dirty bandage on his thumb which touched the food on her plate. It was extremely hard to get in contact with the ‘desk staff’ and there were several other issues where staff were rude, unhelpful and targeting so I would definitely advise against staying here.

Arrived at the check in time to be told rooms not ready, which wasn’t too bad but when we did manage to check in our bathroom light wasn’t working. The bathroom had no window nor a light over the sink, therefore pitch black, reported to gentleman on reception who said would be sorted. Came back that night, still no light. Reported again at breakfast time, explaining this is second time. Went out for the day, came back at 4pm to change for dinner, still not fixed. Reported to reception again who then came on 3 request but was unable to fix it, electrician needed. On checking out following morning, explained what had happened & was told the manager would call on Monday. On Thursday we received a call to say that £25 would be deducted for the inconvenience from the £250 bill! Needless to say we were not impressed & will not be returning or recommending

Friendly staff. Open on time. Small shop but have a good choice on offer.

Stayed for 2 nights 22nd aug. Got to the Hotel to find nobody there.phoned up then had to go nxt door To find the owner.Not Good Then Got told No Full English Breakfast in the cosy Dining room Instead Bacon roll etc in our room.Should of stated on website.Rooms need upgrading.

Had a lovely stay and the breakfast was lovely, breakfast in bed, only downside bed was very squeaky and needed tightening but had no Allan keys with us

good hotel with parking places, good breakfast, reasonable price for father-son round trip Scotland

fantastic staff, Jamie Wilson in particular was outstanding.

comfortable stay, friendly, helpful staff great full english breakfast.

Good breakfast and friendly staff but the hotel needs a proper renovation. Nice location but not secure or sufficiently staffed especially in the evenings.

Nice location with walking distance to the centre. Good breakfast and free parking. The hotel staff is exetremely helpful. My boy left his ereader Kindle under the pillow. The hotel staff, Kayez is very helpful. He managed to find it, had it wrapped up nicely and picked up by the courier. My boy was very happy to have his Kindle back.

Non existent heating, very cold

Clean, tidy room, comfy bed with TV, own shower. Good breakfast, what more could you want.

Nice and tidy, the rooms and beds were comfortable and clean.

The double room was adequate, but sadly the heating did not work. We were given a small heater which helped. On returning to our room early evening drenched the handyman did not know how to operate or the tv.At 8-40 that night the owner came and was cocky about getting the tv on and as we complained about the heating he suggests me and my husband ( we are 66 &71) move to a different place. Next morning after a lovely breakfast in a freezing dining room , where my husband had to wear his coat, I complained about that to which he said if I get the heating sorted out what else are you going to complain about which I said nothing to which he said to me again to leave. As we were only there 2 more days wasn’t worth it, he never got any heating fixed. We have stayed at lots of places but never been treated like this before. So if you do stay there remember don’t complain, abysmal way to be treated especially as we payed up front !

A lovely breakfast, rooms nice and clean, a bit noisy with traffic. 15 minutes walk to station or the center of York old town

Lovely clean place but dining room is a bit small. I had sit on a different table to my son and partner

Nice family room. Friendly staff and free parking.

The worst bed I've ever slept. The breakfast was normal, nothing really special, for example they didn't have porridge. The staff, to be honest didn't seem happy, just the guy who was cooking the breakfast was kind and worried about the customers. I'm gonna put two stars because they kept our luggage on the last day

The food on the first day was great. Second day they messed up the order, blamed us and then poured a whole pot of pepper on our breakfast. Room basic but we expected that. Couldn't close the door on the bathroom. Glad we only stayed two nights

Nice stay, room was nice, not far from the centre

Just stayed here for 2 nights arrived at 4 pm nobody around just a note to ring somebody to come to you. Get into room and no bedside lights working as no extension to plugs. wiring hanging out corner of the room on ceiling, curtains fall of pole as pole end missing.kitchen sink tap all loose with kettle on wrongly fitted base. Round toilet seat fitted loose on a square toilet i ask you. Breakfast does not come with hash brown or beans you can only get beans if you ask ( beans a MUST on breakfasts). There is no staff in this hotel if you want them you have to phone hotel next door. Only rate this 1 star very poor hotel and certainly not checked and looked after . Oh and by the way York had a power cut which wasnt there fault but no staff on hand anywere other than in the hotel next door and everyone was left little tea candle lights in reception all LIT i ask you with no one there VERY DANGEROUS

Great B&B, very well located for York city.

Very friendly helpful staff, great food, the family room was spacious. It's in an excellent position for leaving the car and just walking the whole time we were there. Would definitely recommend staying here. Thanks all.

Pleasant place with good breakfast. Recommended.

Good accommodation and very friendly and a great breakfast

Not bad for a day sort break good breakfast

This B&B was fairly convenient to York center. We stayed in the family room which was on suit. The room was basic and could do with updating but had everything you needed, fresh towels, kettle, tea coffee, hairdryer etc. The breakfasts were lovely as we're the staff. Beds were comfortable all in all we had a great weekend.

Of the 27,000 people of York I’m pretty sure half of them travel in front of this room either by car, bus, or foot traffic. This Bed and Breakfast met none of my needs, the staff seemed nice enough but we had to call them from our phone for them to even check us in! While I here the breakfast is good we did not stay so I have no comment on that however, the room is a different story. The room is so unbearably hot that you have to keep the windows open overnight, right next to a busy street making the lock on the door somewhat pointless. There was also blood on my bedsheet which was not welcoming to say the least, mold on the shower, and the bathroom itself smelled like cigarette smoke. While this isn’t the worst Bed and Breakfast I’ve stayed in it is in the top 5. Would not recommend this. Sincerely, YoshiWorld

It is a bit old, but otherwise quite ok, well located, and the breakfast is fine.

Good hotel with nice rooms and good beds. Good breakfast!

Nice clean little place, friendly staff.

Comfy beds, rooms are a bit dated. Nice outdoor seating area. Breakfast is a little rushed, not great. They need electric portable fans for the rooms in summer time. Me and my girlfriend were roasting for the 2 nights we spent in May, even with the window wide open. £80 per night for a couple in a b&b is okay though.

Perfect B&B would go again. A reasonable walk from the centre.

Very friend staff, comfortable beds and spacious rooms, The breakfast is great. There is a car park for guests and its only a 20 min walk from York centre.

The staff were attentive and polite. The room although small was nicely equipped and arranged and very clean. Breakfast was simple and very tasty. I would happily stay here again.

Staff are friendly. . Breakfast is very good and staff were very quick on service and attentive. .room was ok but does need updating and new bedroom furniture. .not too keen on a shared bathroom but otherwise enjoyed our stay and would stay again and private parking a bonus ..Ideal location for all amenities in york

It is budget accommodation with clean, but a bit "tired"rooms. Toiletries missing body lotion. Has hairdryer and kettle, but no safebox. Overall equals its price.

Very good location however the our room was grubby & dusty, A little TLC needed throughout

Could not fault the guest house in York the family room was spotless we loved our stay there

Very lovely staff, room nice and warm defo would stay there again

Whole place in need of lots of TLC. Bathroom was tiny, could sit on the toliet and then wash your hands in the sink without getting up. Room was exceptionally cold the first night as staff had turned the thermostat right down, this was corrected on the 2nd night but feel it should have been done prior to us returning to the room after a long cold day walking around York. I expected a better standard considering how much we paid for the room. Dimmer switch for the lights was broken, if you dimmed the lights too much they flashed on and off like a mini disco. Handle missing off the wardrobe and also the bedside unit. Hairdryer in the room was broken. Table cloth at breakfast was dirty, noticed it hadn't been changed on the 2nd morning too. I wouldn't stay again unless it had an update

Great hotel. Friendly staff and comfy beds.5 minute trek into town. Can't go wrong.

Just got back from hotel room had dust on shelfs, wardrobe wouldnt close propley, and the rooms didnt look like pictures on site, breakfast was alright sat but sun was only half of what we got, you have been warned wont be going back.

Jeanette is an absolute star. Sorted out my query quickly, looking forward to staying with you again in December, a fab guest house 😊

Very enjoyable stay Friendly and helpful staff Excellent food and accommodation

Good location. Easy walk into city center or you can take a city bus. Free parking in back. Good size room and bath (room 9). Good breakfast. Good value.

Classic, like a housing complex, standard breakfast and there is a vegetarian option. The owner is very friendly, the toilet is comfortable, choose the shared bathroom but you can get a private bathroom with a bathtub... It's just that the location is about 15 minutes from the train station for us Indonesians

Had a fab time, very friendly and nice place to stay

Good breakfast, cozy place to stay. We made a last minute booking but there was no problems with check in. Large car park available

Easy walking distance of York, very clean, great staff, would definitely use them again.

Plenty of parking available on site. The location is a good walking distance to the centre of York. Substantial breakfast.

Average hotel with just the basics. Hotel was a bit dated and some of furniture in room 9 probably needed replacing. Breakfast was good and served really quickly after we sat down.

Top floor room was too hot, window propped open with a bit of wood, painting in the bathroom was careless, wall paint on skirting boards, shower low pressure. Decor tired, kettle in room wouldn't fit in sink to fill up. They also had someone in the room we were supposed to be staying in so moved our room, then they charged us twice as the manager couldn't work the card machine or replace paper in it. I asked to use the microwave and was glad when staff allowed me to steam sterilise some baby stuff but was horrified when I saw that the microwave was coated in grease inside, thankfully I was using microwave bag. Pros, the staff were friendly but seemed to get all confused one of the days and get peoples breakfast orders wrong. When the Italian guy ran breakfast he didn't go through any options it was just cooked breakfast or not. The breakfast was tasty. The location and parking were good. We had visited this hotel previously at that time it was tired but seems to have got worse.

Gorgeous large spacious rooms accompanied by a fantastic breakfast. Perfect for my week away at work

AVOID ROOM 3 Lovely room little dated which was to me expected by the style of the building the only down side was the door to the room has to be shoved to shut properly and the door to the bathroom is hanging off 1 of its hinges. Staff are very friendly and couldn't do enough to help you. The only problem I found was I was situated right next to the breakfast area so as soon as staff came in to prepare I was woken up by the radio, talking and preparation every morning. I mentioned it the first morning but nothing changed.

Excellent customer service and breakfast, clean rooms and good price.

Nice room, a little dated and a bit cold this time of year but the bathroom was nice and it served its purpose for a single nights stay. Close to city centre, about 15-20 minute walk. Breakfast was good but nothing special. Friendly and helpful staff. :)

Really nice little guest house. Clean and tidy rooms and bed really comfy. 10 minute walk from train station and city centre. We stayed with our 15 week old baby, and the staff could not have been more helpful. Highly recommended.

Very helpful staff. nice location very close to the town center and train station.

Beds were comfy, food was delicious, staff were friendly and the rooms were clean and warm! Lovely place to stay. Only complaint is the maids were very noisy at 7am on a Sunday morning.

Cosy family run BnB with a good choice of rooms & an excellent breakfast.

Comfortable hotel good breakfast not to far from city

On arrival you arrive through to the reception area and greeted by a rather nice young lady who gives you the rules and key (even though she forgets to ask for it when you check out). First impressions of the room were good, clean, pleasant and great view on to main road. There seem to be lack of plug sockets and had to take the TV plug out to charge my camera. The wardrobe was broken and didn't tempt fate in case it collapsed. TV needed retuning (something hotels forget to do everywhere). Breakfast was excellent, the chef Pasquale is a lively chap and cooks a splendid breakfast. We had an issue with the waitress when we asked for no egg and tomatoes, sent it back still got the egg, she was later seen on her phone Facebooking. The manager was very accommodating and was very helpful. I would recommend his hotel if you wanted to visit York, near all amenities and easily accessible.

Very nice B&B close to York Train Station. I had a share bathroom but it was close to my room and a great rest. Very good for the price.

Very nice place, great rooms, reasonably priced

Friendly staff, lovely rooms and delicous breakfast. Location was great as well, everything in walking distance. Loved it here and would love to come again!

Stayed for a Friday an Saturday night in early November. This place place was exactly what I hoped for in regards to price. Staff were helpful an friendly, family room 16 was good an breakfast ok. For the price this place was excellent.

Traditional English b&b with English breakfast. The service is very good and pleasant. The bad thing is that it is a little far away and the price is a little high.

Don't chose this hotel. If you re a female and need to use your hair dryer its definitely not a place for you. I stayed there for one night. The room was ok and tidy however as soon as I started using my hair dryer ( its a roller dryer actually so it doesn't produce any air coming out only hot steam with the reaction of wet hair) the fire alarm went on. After second time it went on I was told not to use it again. Not mentioning the fact the landlady would keep banging on my door several times complaining and jumping in my room drawing the curtain up ignoring the fact I was standing there only rapped in my towel. She did not accept the fact that my hair dryer was not to blame but they had a really bad fire alarm system. What happened in the morning was even worse. I made the attempt to use my hair dryer again thinking maybe they have fixed the problem and needed to finish my hair so the fire alarm went on again and I had a man at my door threatening me he would call the police if I use "this thing" again. I reported that to my company who booked that hotel for me and they will never use them again. I had very stressful time, the staff was unfriendly and will not to recommend this place to anyone.

For the price, I was expecting a bit more. We had room 14, which is the first room off the corridor so the fire door slamming gets annoying at 6am when you're trying to have a lie-in. The bathroom light was a joke; it's a small shaver-socket style fitting with a very dim bulb, you may as well shower by candle light. Also the shower cubicle had someone else's hair on the wall. My wife commented that there was no full length mirror, and there's nowhere to do your make-up as the lighting is inadequate. The whole place needs bringing into the 21st century. Breakfast was okay, nothing special. If we were to go back to York, we'd stay elsewhere. We won't be recommending this establishment to friends or relatives.