New Continental Hotel in Plymouth

Very clean, spacious room. Friendly staff. Good breakfast. Ideally placed for the ferry. Brasserie lacked atmosphere, but the food was good value. It looks like it has been recently refurbished inside and out. Would use again.

I spent a delightful day enjoying the hotel's heated pool. My room was impeccably clean, though the soundproofing could be improved, as noise from other rooms was audible. Ample parking was available, including EV chargers. The staff were friendly, however, Receptionist unexpectedly try charged £50 more at check-in than my reservation indicated, which was disappointing. Furthermore, my BW Rewards status was not recognized.

Breakfast really good, evening meal get a better cooked meal at Wetherspoons across the road. Cold food, hard greens. Only three people in the restaurant for early evening meal and they couldn't even manage that. Duke of Cornwall Hotel opposite far better all round .

At first glance, the hotel looks quite nice from the outside. However, my experience quickly went downhill upon arrival. Parking at the back, I was immediately put off by the sight of rats running around the bin area—not exactly a welcoming first impression. This alone made me decide I wouldn’t be eating at the hotel. The room itself was extremely dated, with furnishings that seemed years old. The curtains alone showed clear signs of age and wear. While the staff were friendly, it didn’t make up for the overall poor experience. Breakfast was disappointing—cheap quality and not worth it. The setup seemed unnecessary, with staff serving instead of simply having a decent coffee machine and better food options. Overall, I wouldn’t return. The hotel needs serious improvements in cleanliness, decor, and dining quality.

Although the hotel is very nice unfortunately I had a bad experience as the housekeeping staff cannot be trusted. I had an expensive Karen Milan leather jacket left in the room and a brand new green dress never worn. And both were stolen. Staff have done nothing to rectify this. And I have had no reply from the manager after filing my complaint. The customer service I have been shown is dusgustung.

Thank you, Josh, for your exceptional kindness and hospitality during our stay at the New Continental Hotel. Your warm welcome and friendliness made our visit unforgettable. We truly appreciated your efforts to make us feel at home.

This hotel should be dubbed as “OLD Continental Hotel”. Pictures displayed here are far from reality - dark, grim, dead and outdated. Sorry won’t go back to this hotel.

Hotel review. Are you looking for hotel accommodation in the Plymouth area either now or in the future then I suggest you read on. I highly recommend the New Continental hotel in Plymouth where I guarantee you will get excellent service from all the staff from the receptionist, hotel staff and management. Let me give you an explanation as to why you should book this hotel for either holiday accommodation or for an event that you would like to be held at this hotel. For the second year running on Saturday 16th of November 2024, the veterans from the Devon and Cornwall Branch the Royal Tank Regiment Association held its annual dinner at this hotel. Many of the veterans stayed overnight to enable them to enjoy a great evening with old comrades. The hotel accommodation is first class, and the rooms are clean and respectable. Having held the dinner night on the Saturday the function manager Simon with his support staff Katie, Lorraine and Luke ensured the evening went without any hiccups. We ordered a three-course dinner with wine with the meal which was delivered with what can only be described as excellent. The waiting staff were very professional and polite and carried out their duties to a very high standard. The RTR Association will be holding another get together in November 2025 at this hotel.

Weekend stay for us. Lovely central hotel. City centre and sea within easy walking distance. Rooms a good size clean and well stocked. Dinner at the hotel on Friday night was lovely, varied choice, friendly staff and good service. Breakfast was equally impressive. Well done to all. We will definitely stay here again when we next visit.

It is a most beautiful hotel indeed. I stayed for 2 weeks yet extended to a 3rd week. The place is within walking distance to all attractions. The rooms are very presentable, very clean, and always serviced every day. I often had full breast-fast which was always delicious with many choices to chose from. I loved dining in at the restaurant downstairs, it is a wonderful atmosphere. The staff are amazing and delightful to speak to, always willing to help and are very friendly. There are other facilities like pool and gym which make the hotel even more attractive.

Didn't stop here but went to seminar

Quite disappointed, the noise from the plant on the roofs of the hotel are so noisy it is hard to sleep. All the rooms are a bit dated. Internet is so slow you can't use it.

Very nice hotel. Friendly staff. Location perfect

Rooms at nice and Clean, some rooms don't really have a view to outside ( looking at a wall) . Food was delicious with nice selection of house wines. Breakfast is served in seperate dining area with plenty of seating. The only thing is the location which is right at a small junction. Its only 15 minutes walk to the Quay. Staff are friendly and helpful

Great price and staff pool and gym clean near center

Very comfortable, large bed and we both had a great nights sleep. Good location with quick access to the City Centre and in the other direction, the Waterfront. The hotel Car park is £5 but you don’t need to move it until a few hours after check out so you can have an explore beforehand.

A little old, but elegant. The hotel, the Best Western standard, cannot be seen here. The rooms are tidy and clean and although our room was not accessible by elevator as it was in the back of the building, it was generously sized. The service was medium to good. We were there today with a group of 45 people and the service staff had a big challenge serving everyone while eating. There was a shortage of toast and coffee. For breakfast there is both a buffet and à la carte food. The swimming pool and sauna are also getting old. in the swimming pool, there seems to be a problem with the floor. He is weighed down with iron plates and weights from the music shop... A very strange and definitely questionable procedure in terms of safety.

We had a fantastic weekend stay at the new continental this past weekend. Check-in was fast, friendly, and professional. Our room was bright and clean and had everything we could need. The air con in the room was a fantastic treat! Breakfast was delicious. The staff were friendly and helpful at all times. We can't recommend this lovely family run hotel enough. Thank you.

Nice break away, friendly staff, easy to find and park. Room was clean, although bathroom was lacking in decor and was a bit "cell" like. The pool was nice, but in need of tlc - with random weights in the bottom? The sauna and steam room ok, all just a bit tired. Large gym area seemed good although did not go in. The breakfast was lovely and fresh, although had to ask to order. Would stay here again.

Nice hotel the only reason of 3 star not 5 is that I kept having to run up and down stairs as my key card kept failing not 1 or 2 times this happened but at least 5 different occasions.

Lovely traditional hotel very clean rooms with everything you need. The staff are very attentive pleasant and helpful. Very good location highly recommend

Good location but could with a good update. The spa is desperate for some tlc... It's from the 60s. Can't remember a communal shower like that dinner I left school in 1982.