Napoli's Pizza in Lichfield

This was my second order from Napolis after the 1st order was great. however I wont be going again for the following reasons. The 2nd delivery took 1 hour and 3/4 to arrive after originally being told 1 Hour and 1/4 which was long enough in itself but then to top it off it was stone cold, not warm but stone cold and rubbery. I phoned the manager straight away explaining we could not eat this cold disgusting food and to be honest he was not bothered making all the excuses he could think of without any merit, all he was prepared to do is offer a free garlic bread on my next order which i politely declined and said there will be no future orders. I should have read the reviews, lesson learned.

Ordered at 9:40pm and was told 20 minute wait for delivery. Rang back at 10:30 to check on progress to be told the order wouldn’t be delivered until 11:30 as they were busy! Rang back at 11:30 as still no sign of order to be told that the order had been delivered to the wrong address. The owners said they would remake the order and throw in some free chips for the hassle we experienced. Food finally arrived at 12:05am! Will not be using again, so disappointed

I ordered my my food and paid. I didn’t receive my food and the customer service I received on the phone was terrible. Very rude and not helpful at all. Avoid at all costs. I just so shocked

Sad to say, but I feel like I just got conned. £30 for two peoples' food (2 pizzas, 3 sides). Where to begin? The "medium" pizzas are 9". That's a small in anyone else's language. When I tried to pay, the site said "Because of your distance from the restaurant, we must add a £3 charge for delivery". Our distance? We checked, it's a 7 minute drive. We're just down the road. Then once they took payment, they gave us the news: It would be 1:30 hours to deliver the food. And it was. And it got here (7 minutes down the road) already cold. The only good thing about the entire process was that the delivery guy was nice. I hoped we'd found a new local for pizza, but I won't be going back to these folks again, I'm afraid. Huge disappointment. In London, I get two 12" pizzas and two sides for this price, and it usually turns up hot. I realise it's the holidays and they must be busy, but if you can't deliver in a reasonable time, it might be best to stop taking orders so you don't leave people hungry for ages.

The rating is still over the top for this experience. Ordered food at 7.30pm called at 8.35pm told food would be delivered in 10 to 15 mins waited a further 20 mins called back told food would be another 10 to 15 mins spoke to Ash and requested a full refund told that will take 48Hrs so will wait and see. Went to the golden M as everyone was hungry only for the delivery driver to turn up at 9.05pm. Very poor service the pizzas used to be brilliant but unfortunately not able to advise at present as it takes to long for delivery. Come on guys you used to be the one of the best.

the chicken on the pizza was almost non existent.very poor value for money .we wont be using this place again

I have used Napolis for years and years and was happy to see it close for refurbishment.. But I have used 3 times since there reopen as wanted to give them a chance but what a crying shame as the quality and service has nose dived from quality of food to missing items on orders and even over an hour and half for delivery and being delivered cold... Hopefully they will pull it back as the staff are friendly and delivery drivers are always polite..

Always order from Napolis for the best tasting pizza. We tend to go for the same deal which is 1 big pizza and 2 small ones with nuggets and fries and a couple of portions of wedges (which taste amazing)....Our favs are the Napoli Special, meat Feast and the Hawaiian . Sometimes can take a while on busy nights but thats the same with any delivery service so no complaints from me.

The bit of pizza on the base was nice but .... one piece of pepperoni on the whole pizza, mushrooms missing, 7 inch pizza on a 12 inch base ..terribly stingy

Great value pizza, always fresh and tasty. Great service in shop. Very helpful. Good value for money.

We use this place a lot. Almost weekly. Great pizza and sides. They never short you on sides like some places... you order fries they load the box full every time. Discount provided when ordering on their app or collecting. Fast delivery and polite drivers, pizzas are always hot and delicious. Good value for the amount of food you get!

Great food but poor service with overcharging customers. Cheapest way to order is by phone and collect. DO NOT ORDER VIA JUST EAT unless you want to pay way higher priced. 7inch Margherita £4.99 Just eat price £6.99 9inch Margherita £6.99 Just eat price £9.49 12inch Margherita £7.99 Just eat price £12.49 16inch Margherita £10.99 Just eat price £14.99 All prices listed are based on collection and these inflated run through every pizza on the menu not just Margherita

We have used napoli’s For a while but that last few visits have got worse and worse! We waited 2+ hours tonight for a pizza to be delivered cold and not edible again! Disappointed to say the least!

Food delivered (cold) without dips or drink. Driver gets arsey and says I need to call shop. Guy at shop calls me a lier, driver with missing items agrees the food is not warm. It's a shame, I love the food normally. The way they conduct business though, they don't deserve it. Cold, incorrect, rude service. You've just lost a loyal customer!

I was disgusted at the service and manner I was given with Napoli’s I was delivered a cold pizza which had no taste to it and the cheese was like rubber! When I rang to let Napoli’s know I was not offered any amendments I was told it was my own fault

We have used Napoli’s for a few years but recently we’re very disappointed. Our food was delivered 2 hours after ordering to then find it was cold! The online chat is useless, you’re just told that the food is on its way, to still be waiting half an hour later! This is not the first time; we thought it was a one off previously but this is every time now. After being long standing customers, we will not be using Napoli’s again.

Great Pizza, Great value, Great price. Best around. I will not go anywhere else. Good selection too.

My food when it arrived was very cold... it had to be reheated when it arrived... I’m very disappointed

Always nice food and always hot... and for a pizza place never have to wait long... portion sizes are good and the place always looks clean and well kept... Staff are always polite and friendly as well..

I have just got a delivery it was shocking put the wrong sauce on 1 burger the other burger was pink and then they refused to change the burger they put chilli sauce in instead of BBQ sauce and I got chips with both the burgers and the chips were cold and hard and delivery took longer than what they said and now me and my boyfriend are still hungry because all they got right were the drinks and I have had belly ache now I wouldn't recommend them they used to be good but recently they have been getting orders wrong!!!

Delicious, I always tell people who are new to Burntwood that this pizza place is a 1 in 10,000. Papa johns, dominoes, joe's etc... they have nothing on this and the Pizza deal 1 for about 14 pounds. for the price compared to others, it's cheap and tastes god damn amazing!!I hadPizza deal 1 (Extra large pizza, Fries (which are lovely) and 1.5 lt of drink)Extra large (free choice, pick up to 4 toppings no extra charge) cheese crust, with Smokey sausage, Ham and Cajun chicken.

I've had pizza from all pizza takeaways in Burntwood and this one is by far the best. I wouldn't buy a pizza from anywhere else

Pizza was very greasy other than that lovely

Worst place ever used to order from this company every week until today when an order got messed up through just eat and they was too boneheaded to correct it them selves to keep a loyal customer the customer service is awful the staff our awful and they have no respect for their custom, we spent over 30 minuets on the phone for them to say we're now closing and can't do anything when 30 minutes prior they could of sorted it so they wasted my time to say they are now closed, absolutely disgusting the customer service I received never again will I order from them again and I recommend no one ever does awful people lets the food down 100% !!!

Long time customer grate food as always But forgot one of our drinks this has happened a couple times

Pizza was a bit too greasy but everything els was good

Delicious food. Fast delivery. Would definitely recommend

Superb pizzas and chicken wings...best for miles!

Expected the pizza to be better then it was after all the good reviews, it was nice but not amazing, chips were lovely and considering how far i am from the place delivery was on time.

the food was great as usual but they forgot my garlic bread I tried to get in touch but I could not

Came 20minutes before delivery time great service many thanks

Good food, would like the option to order a burger on its own without it being a meal as when you want a burger with your pizza you have to have chips regardless so an option to remove chips would be great

The best place round burntwood and surrounding areas by miles... food is top notch and delivery drivers are always polite..

excellent pizza!! and arrived before the estimated time :)

As always tasty, fast delivery and excellent service. Can't fault Napoli best pizza ever!

can't follow basic orders and put BBQ base

Love this place, my family and I have a pizza fix weekly and this is by far our fave !! Highly recommended.

Nice pizzas and chicken strippers good value for money

Great food. Was delivered before the slotted time. Will order again soon.

Our 1st order and 💯 happy 😊 thank you 👍🏻

Great food. Was delivered before the slotted time. Will order again soon.

Our 1st order and 💯 happy 😊 thank you 👍🏻

This is our first time and the food was real good, the deep pan was really deep pan and not look other shops.would recommend

Bad food -cold, bad delivery - 30 mins late - bad response from restaurant. However, they are normally cracking and very delicious. Have. O idea what is happening??

This is our first time and the food was real good, the deep pan was really deep pan and not look other shops.would recommend

Bad food -cold, bad delivery - 30 mins late - bad response from restaurant. However, they are normally cracking and very delicious. Have. O idea what is happening??

Delivery came earlier than stated!

Delivery came earlier than stated!

Pizza was late, cold and squashed in the box

Food is okay.but unfortunately now a bit pricey

These guys are normally okay, but this order was 30 minutes late and missing all the extra toppings I ordered

Ordered food at 9 got it around 10. half the order was wrong, they took the wrong order back and brought half the right order here, and noticed the ice-cream was missing. Then I received what was rest of my order, this took a total of 25 minutes extra and by the time I got round to eating my food was cold. Overall total shambles.

Ordered food at 9 got it around 10. half the order was wrong, they took the wrong order back and brought half the right order here, and noticed the ice-cream was missing. Then I received what was rest of my order, this took a total of 25 minutes extra and by the time I got round to eating my food was cold. Overall total shambles.

You were 30min early chips overcooked meal was cold we have had food off you before and it was very good. Must have had a bad day?

Food was nice on time just cold

Food was banging, driver was a geeza, girl gave me a blowey. Thanks

The chips was rock hard and so was the meat the only salad we got was onions and a bit of lettuce

Cracking pizza.! Will recommend to any friends spending the night in Burntwood. Great work lads!

We waited 1hr 20 minutes for our food, it finally arrived and was cold, ordered from here several times before and never had a problem, shame really as it makes you not want to order again.

All the food turned up stone cold.there was about 15 fries in the box,pizza was burnt

Delivered sooner than expected. Me and my son were happy with the food quality and will order from there again.

Time for delivery was quite long food was good except cheesecake was still frozen

Ordered for collection. Had beautiful food also complimentary cheesy chips :) can't moan.

Fast delivery. Lovely food at great prices.

Mi familia y yo hemos estado aquí por un buen cliente 6 meses y ahora estamos tan impresionados con su servicio. Siempre comida caliente y siempre tan agradable entrega los conductores! Siempre amables y sonrisas en sus caras. Pizzas y hamburguesas son muy sabrosas son increíbles :) excelente relación calidad-precio! No puedo quejarme de una cosa:)

Amazing calzone, totally cheesetastic!

Very nice this is second order now and so far so good 😊

Ordered Multiple times from here, after 30 mins of expected delivery time I hadn't received my order, gave the restaurant a call & they said they would track my order. About 10 mins after the call they said it "had been delivered", but clearly to the wrong address. The driver continued to protest against the fact he delivered to the wrong address, therefore I was refused the food as it had been confirmed on their end. After 1 hours of negotiating I called up JustEat & the only alternative was to offer me a voucher in return as even after they had personally spoke to the restaurant, there was still no luck. Considering I've ordered multiple times before, the service was shocking. Wouldn't recommend if you want something hassle free.

Kebab meat looked really old, dry and slightly burnt. Don't think I'll go here again when Joes Pizza is a lot better

Fast delivery and lovely pizza thanks !

ribs had a weird bbq sauce and didnt taste nice. donner meat quite hard in places but chips and pizza was nice. Came earlier that the expected time delivery which was great!

Always order from Napoli but tonight Hawaiian pizza could have been done with cooking longer and too much cheese so it was quite greasy this time. Would Laos suggest doing wedges with the chicken nuggets as the chips go cold quite quick. Will still order again though....

Great food, lovely staff and delivered on time as always

Very good no complaints at all.

Never fail to provide great food and a fantastic service

Always lovley food. We live in Hednesford but travel as it's worth it.

The 9.99 meal deal is great value

Took a while to come but worth the wait, 2 of the best pizzas I've ever tasted. Highly recommended

Lovely hot fast food will be ordering agen

Delivery earlier than stated and lovely pizza 😋

Fantastic as always, never had a bad meal. Would highly recommend

The delivery was a bit late but the food was hot and tasty when it arrived.

Estimated delivery an hour after order and still arrived late so didn't get it until 11.30 when ordered at 10.20, resulting in me phoning up the restaurant to check it was coming. Despite this, the restaurant was apologetic and the delivery driver especially was lovely and apologised for the wait. Food was amazing and the burgers were gorgeous. Only downside to food was that it was slightly cold due to the wait. The food was worth the money though, would probably order again:)

Very disappointed! Food took 2 hours to arrive the driver tried to get me to collect food from closer to his car instead of being delivered to the door! Toppings were scarce and over cooked Nothing like it used to be

Lovely food and always ones hot and on time

Garlic bread over done pizzas a bit cold

Good tasted good and the delivery guy was super nice, great way to start the new year, thanks!

Decent pizza but wasn't too warm when it got to us

ordered at 6.55 didnt arrive till 8.40

It took 1 and 40 minutes to come from time I ordered and when arrived the food was cold

Pizza was amazing as always, but an hour and a quarter after I'd ordered it, it still hadn't come. Twenty minutes after it had been due I rang and was told it was on its way, but didn't get it for another 15 minutes. No apology when delivered either. Shame as usually can't fault the quality or delivery service.

Love this place, best pizzas around

Excellent service, driver was very friendly and the food was amazing!

I especially liked the blow job off the delivery man, it was beautiful, he cried at the end.

Pizza was half squashed up hox and fries all cold and burnt

Definitely will have another one

Food came super fast and half an hour earlier than what they said it would be. only pizza place I order from in burntwood best pizza ever

Best Donna meet in Cannock!! no nasty bit and in the meet like most places and the cheese burger with chips tasted amazing. The meal deals a such good value and size. Staff are very friendly, we will definitely be back again.

Always great food and great,polite service.

Delivery was later than expected and we were not given the dips we ordered. Pizzas were good.