Napoli On The Road in Hounslow

Went on Friday and it was pretty poor. Incredibly rushed, too tight on space and the pizzas were really average. Very sloppy, you can barely pick up a slice - and we had a take away a couple of months ago after all the award hype and it wasn’t great either but thought we’d try again. It used to be delicious, best pizza’s around, but since the award things have really gone down hill which is a shame. They’re also super expensive too!

Disappointing pizzas given its reputation. The restaurant was buzzing and the staff were really good but all 4 pizzas didn’t live up to the expectations that the web site suggests.

The pizza is good, perhaps not mind blowing but the menu is creative and has a lot of uncommon options, which is great. The starter items were a mixed bag, some were delicious while others were a bit stodgy. Personally I would skip those and go straight to the pizza. We were quite full after the pizzas, I went for a tiramisu, which was delicious. It’s on the thick and creamy side, which hits the spot for me, just bear that in mind if you prefer the fluffy sort. In the pizza front, we ordered the Ricordi D’infanzia and Mediterranea pizzas. The Ricordi was delicious, lots of rich ragu and the fondue sauce was great. I perhaps missed the texture of some melted cheese but that’s preference, comes with not ordering a pizza with cheese on it. The Mediterranea was interesting, perhaps best for sharing among 4 people instead as a side? We were keen to try it since we’d seen the same style done in I Masanielli. It’s tasty but wow is the base rich thanks to being fried, don’t underestimate it! Service was prompt, pizzas were coming out quickly, the staff were attentive, was nice seeing Michele in the kitchen from the table too. I’m not a fan of having to book a table though. It just doesn’t seem like the right move for a pizza place that has people coming and going quickly. Your food arrives at your plate in a few minutes, table turnaround is naturally fast here. A chunk of tables were completely empty the whole time we were dining. I’d happily just wait for a table quite frankly, booking for 2-3 people just becomes a headache for a fast weekday meal. This hasn’t affected my review, just a small vent.

Place is super busy but we managed to get a reserved table early afternoon. Personally a full pizza is always too much for me, but that's why I would definitely recommend the small starter trio of three small pizzas with different flavours everyday courtesy of the chef. This time we got a pork and pesto, classic tomato and mozarella and bolognese sauce, they were absolutely delish alongside the other starters like the arancini. We also shared the charcuterie board with delicious focaccia bread and really nice ham. I had the (one!) non pizza main in the pasta bolognese dish, which was actually really nice but a little bit on the small side in terms of portions. Still we had a dessert to share at the end, a really nice creamy pistachio dessert which was not too heavy but filled you up all the same. Lovely service too!

PROS Wonderful food, especially the pizzas with delicious fluffy crusts and chilli oil (dip). Starter, pizzas and a shared dessert were all tasty and decent portion sizes. Reasonable prices for Chiswick. The waitress who served us had a lovely manner. Concise menu sticking to what they do best (a breath of fresh air) :) CONS The menu was incorrect: the listed cherry /Chantilly cream maritozzo was wrong - partly the reason I booked. The place is relatively small so bookings are very rigid (no lingering/relaxing). We were reminded twice about our time slot - probably because I was late. Unnecessary - I was fully aware. Really off putting. Lovely place. Would return, but certainly not on a Friday or Saturday.

Interesting menu and more tomato-free than I’ve seen. Everything was well cooked and tasty. Lots of staff and plenty of smiles. Not cheap but it is vfm: staffing and quality is expensive. Pudding essential and their limoncello cured my wife’s cold. A miracle? Booking is wise.

Managed to get a table for two after being unsuccessful in other occasions as the place is always extremely busy ( but we never booked either ! ) . I think overall the pizzas were really good , but not 5 starts pizzas. The crust is a little too wide and the centre of my pizza was very soggy ( i got the ricordi d’infanzia one ). The other pizza was much better ( cicoria and capocollo ). The staff is super friendly , Sara was lovely and quick service . We would surely go back if the prices were cheaper ( our 2 pizzas were 36 £ ) , but its just too expensive for what it really is . Other places in London have cheaper prices and the pizzas are bigger and better . We are Italian and we have experience with good food .

Pizza looked beautiful when served and taste is ok but definitely not the best pizza out there and doesn’t merit its rating of best pizza of 2023 by a long shot. Both pizzas we ordered were soggy and undercooked in the centre. All in all it’s ok, but hard to get past the mushy sogginess of it all. A true pizza napoletana is crispier and doesn’t drip off the fork like stew.

A very good pizza, nice staff and right prices. The pizza choice is non-traditional but interesting. In my modest opinion, it is a very good place, but it is not the superbest of London as I read around, but definitively in the top ones.

Amazing I love that place !! Pizza its delicious 🤤 and staff very attentive I really recommend this place for everyone!!!!!

Staff were friendly despite a busy Friday evening. Pizza was “meh”, it was nice in that it was thin base but soggy, and way to much bread on the crust, maybe this is just the style? However having been to Crisp W6 pizza quite a few times where the pizza base is thin & crispy regardless of toppings, it confuses me how this place won the “worlds best pizza” award. Crisp W6 must’ve been too busy to apply to participate in the competition.

The person who greeted us was cranky. The food was pretty good the man who gave wine advice was very bright. This is our son’s favorite pizza spot

When we arrived we were ushered outside. It wasn’t a warm welcome. It almost felt like we were being questioned . It was in doubt if we were going to be allowed inside, even though we had a reservation. Once we were inside the atmosphere was relaxed, and a friendly waiter took our order. The menu is varied, and we had no complaints with the quality of the food. The pizza was of a high standard. However a salad we ordered was over 30 mins late in arriving. Once the delayed salad was eaten we went to order desert but were told that we weren’t allowed desert as our time was up. We insisted on desert as 3 courses were advertised, and our main had been delayed. It was reluctantly bought out but there was a lot of pressure for us to leave. The whole atmosphere was tense, and it was all very unnecessary. They are turning tables around far too quickly. If you go just order a main course as there won’t be enough time to enjoy anything else. It’s such a shame as the quality of the food is good.

Viviamo a Londra da un paio d’anni, ma da buoni Italiani ogni domenica ci concediamo una pizza. Non abitiamo in questa zona, ma avevamo visto un video su instagram e abbiamo deciso di avventurarci a Chiswick per provare questa pizzeria. La pizza qui vale assolutamente i 40 min di tube da Westminster a Turhnam Green. Abbiamo iniziato con due frittatine e due crocche, tutto molto buono. Poi è arrivata la pizza, io ho preso una margherita e il mio ragazzo una White Capricciosa, entrambe incredibili. Qualita delle materie prime veramente impressionante, impasto leggerissimo e cottura impeccabile. Abbiamo chiuso con due dolci, delizia al limone e tiramisu al pistacchio, anche in questo caso ottimi! 10/10 anche al servizio, rapido e attento. Personale molto simpatico e cordiale (da menzionare la gentilezza di Daniela e l’efficiente servizio della cameriera bionda di cui purtroppo non ricordo il nome)! Super consigliato, se volete mangiare una vera pizza questo è il posto perfetto!

Napoli on the road is rightly deserving of Pizza Maker of the Year 2023. This was hands down the best pizza we've ever eaten. The team are super friendly and attentive and the atmosphere is wonderful. And it's great value for money. We will be back again very soon!

Great pizza but terrible service! We made a reservation and when we arrived they made us wait half an hour for our table. The head waiter didn't seem to care and once we were seated, after 2 minutes of being handed the menus, the waiter...

Ok this was a really strange experience. Booked online a few weeks ago and we arrived on time to just be stood there whilst the lady 'greeting' us ignored us. So i mentioned we have a booking and she said you cant... she then asked...

Appallingly bad service. Very rude, incredibly slow, and left waiting for a long time. Will not be back.

Was so pleased to have bagged a table to celebrate my birthday after reading such rave reviews. It has to be the worst dining experience ever. The place is so cold, we had to keep our coats on. Our table was booked for 8.45pm, 4...

My family are absolutely mad about pizza. They’ve eaten (and can give you their lengthy opinions on) 100s of pizza restaurants in all continents bar Antarctica. When we read about this place in ‘The Week’ we booked straightaway - and with a two week wait...

After seeing all the publicity had to go and try, for pizza i give it 6/10, too much dough on crust

We were excited to try this place for my husband’s birthday. The ambience was nice, and the service was friendly. We were a little cold as the door opened straight on to our table. The starters were okay, but the crocchi were not as described...

We had read on line that the pizzas had been voted best in the world, so had high hopes and we were not disappointed! The dough was as light as air, and the toppings delicious. There are a lot of toppings, especially a lot of...

Want to feel like the staff are doing you a favour? Head here now. Booked a month before our visit only to be sat at the (freezing cold) table nearest the door. Air curtain off. Asked to be moved (to another table for two) only...

Absolutely lovely food, great pizza and dessert, would definitely recommend and re visit. Super staff, nice layout, good loos too!

After hearing about Napoli On The Road winning an award for best pizza maker my girlfriend and I booked a table and gave it a try . Overall we enjoyed the experience and would go back again. The place inside was lovely and had a...

Delicious pizza but the caprese was very poor. Tomatoes were mushy with no fresh basil( had to ask for it to be added) and poor quality mozzarella.

We booked a table for two here having read in the Times about it being voted the best pizza in the world, and went fro Earls Court to Chiswick to try something new. Nice space (seats outside, cozy inside), shown to our table almost as...

Wow, I can understand why Michele has been voted Best Pizzamaker in the World. The pizzas are soooo good! We tried the speciality ones and were bowled over. The place was heaving at 7 pm the time we had booked for, and the noise level...

I went here with high expectations after reading that they were pizza world champions. I was surprised that the crust was not crunchy but more like soft bread. Also noted that the pizza was luke warm, room temperature, odd considering it is cooked at least...