Franco Manca in Hounslow

I took a friend here for lunch recently, the menu had changed so had the chef was also oddly also the only waiter. The dough from the sourdough pizza we had was raw, burnt on the outside - raw dough in the middle. What made this worse was that it contained absolutely no salt. FM were completely indignant when informed about this. The chef didn't know how to make or how long to bake the dough for which seems an issue for a chain specialising in pizzas? Options to add additional prosciutto to your toppings how now been removed, presumably for cost and they seem to be similar choices about their select their staff. UPDATE: They added me to their mailing list without consent after reading this and not responding

I still like this place, but it has now become very expensive for what you get and I go less and less as I can not accept to pay 28 pounds for a pizza and a glass of wine. Furthermore their application is a joke

One of the best sourdough pizza places in London. Only one thing to keep in mind it’s that they might burn it sometimes and I always find myself asking to not burn the pizza. Really good vegan options

Consistently excellent pizzas here (at the best prices) for five happy years!

Wonderful pizza,service and atmosphere.

Enjoyed the experience. Varies each time we go. Some of the waiting staff are better than others. But that's just the way it is. The pizza here is better than some other Franco Manca restaurants.

A nice pizza place I recommend the pizza is very authentic and delicious

Restaurant displays a brand but poor quality service and pizzas with the least amount of toppings. Even had to request the team member to slice the pizzas.

Great place that is kids friendly. Nice choice of pizzas, they are cooked well, and the service is spot on. Definitely would go back.

Excellent pizza for the price point. Service outstanding.

Always good pizzas, soft dough, maybe a bit light on fillings. Friendly atmosphere. Great Tiramisu - the best by far locally. Early evenings can be marred by families with noisy children

Lovely pizza, staff was very attentive. Would come back.

There's no way the pizza should be as good as it is. Delightful meal.

All good very friendly helpful staff 👍

used to live in London and loved to go to Franco Manca- great to see after all those years they’re still amazing 😍 quick food, great quality. Napoli style pizza and sooo much better than pizza express and all the other “English style” pizza places. grazie- see you in a few years!

The pizza was undercooked, almost inedible. Fast service and friendly staff.

First time i ordered from here . Pizzas not cooked. Its like the bread paste i use for fishing !! What a sloppy mess. Should have known it wasn't cooked as it had moved over to one side .......disgusting .

Siamo entrati per caso nel ristorante attratti dal profumo della pizza che si sentiva da fuori e abbiamo fatto centro. Pizza molto buona con ingredienti di qualità e personale gentilissimo. Siamo stati in occasione del compleanno del mio ragazzo e hanno provveduto a rendere la cena speciale portandoci anche una fetta di torta con tanto di candelina. Da italiani lo consigliamo vivamente per una buona pizza a Londra!!

Unfortunately my pizza was terribly undercooked , I didn't even finish half of it, also they charged me around 1.70£ for extra tomato

Fantastic no6 pizza, a Lucky Saint, kids eat for free and great service from Tunde and the team. 🙏🙏

Best sourdough pizza. Simple and delicious.

Delicious pizza, great service, value for money!!

Ich bin skeptisch gewesen weil es direkt bei Sankt Pauls Cathedral liegt (Von wegen Touri-falle) Es war super. Eine wirklich gute Pizza gegessen. Preislich voll in Ordnung. Sehr nette Bedienung! Kann ich nur weiter empfehlen!

Great dinner with family lots great pizza. My uncle is Italian and was satisfied with the quality. I think that says it all as Italians can be picky 😂. You will leave full and satisfied at great value.

Great place to go with the family. Kids have their own menu, and the staff was very friendly. The pizzas had high quality ingredients, but the base was a bit soft for me.

Nice food and very friendly people. We ordered 3 different pizzas, all were fantastic. If you have child u could get a free pizza for them too.

Good food good people. I like it!

Very nice place with good service and affordable prices for the fresh quality! Our waitress Lilu was on top of things. She recommended pizza n10 for a vegetarian option and truffle lovers, very good choice.

Great food and great service also. We ended up staying the whole evening for a few drinks as the service was so great. Merci to the staff 😎👍

Great pizza, great desserts! I highly recommend it for anyone who wants to enjoy a good pizza, better than some you eat in Italy!!

The food arrived fast and was excellent. The waitress Lilou was very helpful and kind. The ambiance is very cosy and will bring you back to your best trip to Italie :)

Fantastic restaurant on the high street. great sourdough pizza at an affordable price. Our waitress lilou was fantastic! very courteous and catered to our every need, will be returning soon!

Horrendous service. We walked in and were not greeted and simply told to sit at a table the server pointed at. The server was near enough non existent in terms of help. She apologised as she had a “big table” but the restaurant was at best 15% full. We came here hoping for a better experience than the Richmond location but it seems like the company has a huge issue in training staff. It’s a shame as the pizza is tasty

As always the pizza is absolutely delicious and arrives quickly with high quality ingredients. Special mention to Marta who took extra care with us 👍 We’ll be back soon!

I used to love coming to Franco Manca but after the last time I will find somewhere else to go. Took the wife out after work mid week for a pizza and a drink and the service we received was awful. We got to the restaurant just after 09pm, I asked the staff if they were closing and I was told they were still open and to take a seat, which we did. We ordered the food and drinks, I went for their Franco’s special white pizza and the Mrs got a salad, I politely asked extra capers on my pizza but when the pizza came there were 5 counted capers on it (obliviously due to the non attentive way the waitress took our orders). So the food came and we had to wait a good 10 minutes AFTER THE FOOD CAME for our drinks! I had ordered a lemonade and the wife an aperol spritz. There was one another customer at the restaurant so two tables to serve in total as the restaurant was empty and the waitress still managed to offer us such a poor service being more interested in chatting with the pizzas chef rather than looking after the customers. It was funny as at one stage my Mrs pointed out what was going on saying: “she can’t wait to go back home and have fun with him” referring to the waitress and pizza chef who were having good times chatting and laughing ignoring their customers. Pizza was good but the wife wasn’t happy with the chicken salad as the chicken looked not fresh at all, or not made from chicken breast. Once we finished the food we asked the waitress if we could get an affogato dessert and we were told NO, as they already cleaned the coffee machine, so we just got the bill and we left. I never had such a bad service from Franco Manca in past when they had Italian staff, Cindy which I remember was working here before and was an absolute gem she went well above her duty to look after customers and made sure everything was perfect with the full restaurant! The service I received from the existing waitress with 2 tables to look after in an empty restaurant was a 1/10 compared to the 10/10 experience I previously had with the Italian staff… Sad but after coming here for several years thanks to the bad experience I had from their current waiting staff I will not be back.

This Waiter is too much rude don’t even look at rider after so many times asking As i was having pizza but i see this waiter was so rude

Aimee and Marta were amazing! nice restaurant and lovely experience!

We went for a pizza with our family last night after returning from a long day sightseeing in London. Before going I read a few reviews about this place: "excellent"! I have to confirm everything, the pizza was really good, better quality than many pizzerias in Italy, for dessert we ordered a tiramisu, for 8, maybe I would have added a little more coffee and liqueur to make it softer and give it that extra touch ' that the recipe calls for, but still not bad. The guys are all young and very kind. I would go back!

One of the best pizzas I’ve had! Really fresh. I ordered the ‘Franco’s favourite’ and it was absolutely delicious - I found that they were generous with their toppings. I will definitely be back! The staff were also lovely.

Buzzing pizza place with staff very accommodating, we always feel comfortable here. Dishes could use a little more nduja in their recipes

Extremely friendly staff and amazing tasting food would definitely go again

Delicious pizzas! Lovely table outside on a warm evening. Service was attentive and we were sent away with an additional complimentary wild garlic pesto dipping sauce which is just one of the best things to dip those glorious cloud-like crusts into!

Went to Stoke Newington branch, London N16, wanted to praise waitress Isabella for her very pleasant manner and professional service. Pizza was good too. Thank you.

Eigenlijk alleen naar binnen gegaan voor een dessert, maar uiteindelijk toch een pizza besteld. Deze was echt heerlijk. Ook onze jongste zoon die wat spijt had van zijn keus in ijsje, werd zonder problemen een nieuwe gebracht die ze niet eens hebben afgerekend (we hebben het wel betaald als fooi). Heel vriendelijke mensen, fantastische kok daar bij St. Paul's cathedral.

Very average pizza, not really Italian, small amount of ingredients. Had the feeling that I was eating bread. But the space is nice and they delivered it very fast.

Really good pizza, fast and friendly service, nice clean airy place, pricing very reasonable too. Just what we were looking for to feed a family of four on the way back from a day of London sightseeing. So much better than any big-name restaurant chains.

Tunde was amazing, great customer service

Loved the no 7 pizza, up there with no 5. Great service

Satisfied, welcoming place pizza very good professionalism and impeccable service

wowwww esperienza fantastica, adoro!!!! ci tornerò presto sicuramente anche il personale molto molto gentile e in gamba!

Fantastic experience!!! wonderful restaurant and brilliant staff. ADVISED!!!

Delicious pizza, the dough is made with sourdough that characterizes and gives an extra touch, I recommend everyone to enjoy this pizza, excellent service, correct waiting times, very courteous, enjoy your meal

Beautiful experience, very helpful staff

Pizza excellente, accueil et service avec le sourire Tout était très bon. Par contre Tiramisu sans goût, aucun plaisir gustatif

I recently visited Franco Manca Chiswick, and unfortunately, it was not a pleasant experience. The service was slow; we had to wait a considerable amount of time to be served. The staff was not attentive and didn't even apologise for the delays. I ordered a fresh lemonade with my Pizza, but it tasted like water and lacked any real flavor. I had to return it, which added to the disappointment. The pizza was fine. Overall, the visit did not meet my expectations, and I'm confident there are better dining options available in the area.

Really good pizza - just like in Italy. Same goes for the tiramisu and salad dishes. The staff has been genuinely nice and professional, especially Johanna.

Very good service and the food was at the usual great standard at a really decent price. The bathrooms were a bit odd architecturally and slightly dank, but they were an entertaining quirk at this otherwise perfectly standard Franco Manca. (P.S. TRY THE CHICKEN SALAD!)

First time at Franco Manca and really enjoy the pizza, starters were excellent too, good chilles atmosphere and staff we fab.

We love Franco Manca and frequent their London branches… we particularly love their Chiswick branch and enjoyed a perfect pizza and salad tonight. Our superb waitress called Amie made the ‘difference that is the difference’ as she was both charming and efficient. We always feel that the Chiswick branch has a the edge on the other branches and the staff are always brilliant and we like the chefs. Highly recommend - and ask for Amie !

Cosy and delicious, perfect for a solo traveller.

Very good pizza,potentially the best.Service was also very good.The best Franco Manca been so far in London.

Delicious pizza and friendly staff. Very spacious location too.

We’ve been coming here for years - always fabulous food and service for very good prices!! 🍕❤️🧀 I’m also vegan and their vegan cheese substitute is 👌

Amazing Pizza and lovely staff.

We had a big family lunch here on the outside tables last weekend and it couldn’t have been better. Delicious pizzas, salads and icecream, charming staff who looked after us beautifully and good value. Our whole group (from aged 8 to nearly 80) was happy!

I came across this restaurant by chance with my partner and I can only speak highly of it. Warm welcome, friendly and competent staff and delicious pizza. One of the best I've ever had in London.

Great pizzas and drinks at Franco Manca Chiswick this evening! The staff were helpful and attentive, took care of my need for a gluten free pizza base, and the food was fresh and tasted amazing! Will be coming back for sure.

Placed an order over the phone, staff was very polite and helpful, speedy service and delicious pizza, will recommend to friends

Came down for dinner with my mate today. The pizzas made by the chef Damian were delicious. Will be back soon!

Coming to late to take order, everytime less Hamm, when we complaint about that they told us that this is how it comes (1 ham cut in 4 pieces) In a rude way! . then charge us for extra ham.

Delicious pizza and great service ☺️

Loved the experience staff was so nice I’ll definitely be back 💖

Fantastic pizza, great staff. I'd say the best Franco Manca in all of London. We've come here about a dozen times and every time the staff are friendly and welcoming, even on a busy Friday evening.

It was full of Deliveroo people in helmets being seen to as a priority. It took ages to get a table, despite being almost empty re actual diners, and then we were waiting a long, long time for someone to take our orders. So long, in fact, that we felt compelled to walk out empty handed. Very poor.

Very rude servers they are so in a hurry they do not even let you finish eating before taking the plates away.

Best pizza in London... Great sourdough base. Try the meat special. It's always delicious. The one downside is that it gets a bit noisy.

Excellent food , and warm setvice with great recommendations.

Got charged for water that we didn't get (unfortunately only realised afterwards), as well as the size of the aperol spritz was a joke. Pizza was pretty good but not worth the rest of it.

Staff are lovely and I would highly suggest you try their tiramisu!

Pizza #10 (with smoky mozzarella and truffles) was pretty good. The tough was a bit too elastic however it was thin and airy. It’s definitely not the best Italian pizza you can find but the price / quality ratio is decent

Tried the vegan pizza from the specials board and the dough was light and fluffy

Thank you for amazing time and delicious meal. Marta you are amazing.

So good!!! Alia was lovely and such nice service, perfect food and nice waiters!

Had such a nice evening tonight, me and my 4 friends split 3 pizzas which were DELICIOUS thanks to the amazing cooks but what was best was the service from the waitress Alia who was incredibly kind, attentive and funny. Amazing night, thank you Alia !!!!!

Really nice atmosphere and nice manager Tünde. The pizzas are good :))

Amazing place, food and staff! We always come here and we are always blown away by the food and service. A special thank you to Tunde! You're amazing!

Everything incredible, really good food price and service will be visiting again

Delicious food and great service! My boyfriend and I went to Franco Manca on a Friday night around 7 with no reservation and got seated right away. The service was friendly and speedy. My bf got the pizza with anchovy’s and capers and I got the truffle pizza. Both were absolutely delicious. We are excited to go back and work our way through the menu!!

Really helpful service - helped to spilt a quite complicated bill

Food was great! Fantastic service, waitress was Alia.

Delicious food and extremely friendly and attenstaff. Can definitely recommend!

Food is amazing, sauces are good. Negroni is not to my taste so maybe pick wine or beer. Otherwise friendly and cheerful staff delivering excellent food.

Loved the No.3 veg pizza…it was perfect. Paired well with tiramisu.

A pizza like the one you eat in Rome... The dough is excellent and the courtesy and friendliness of the staff is impeccable. To try

Great pizza, always a welcoming set of staff too. Alia served us today who was super-friendly and efficient. Thanks!

Very good pizza and homemade tiramisu. I recommend.

Marta is the beast !!!! Greta service!!!!

Very disappointing! £15.50 for this below average pizza.

Super friendly service from Marta and Lilou. Great atmosphere, lovely food!

We are regular customers who love the place. Service is very quick, friendly, quality of pizza is top notch and there is a fair choice of wines. Value for money is unbeatable.