Mimi's Coffee and Dessert Lounge in Hounslow

I ordered the Homemade Tottenham cake, it was raw in the middle. When I called, the gentleman I spoke to told me he simply worked there and there was nothing he could do. Not even an offer to replace it.

It says open at 10.30am for breakfast. I waited today from 10.30am to 11am, no one came or opened shop. Very disappointed. Was looking forward to a nice halal Eid breakfast.

Served by a great host Ishan. We had a very big party and he gave us excellent service with no mistakes and all with a smile. Good food and even better service when served by the likes of Ishan. Will defo be visiting again

Very nice and kind staff (nikhil). Fresh made and hot food

Excellent service amazing, polite lovely waiting. Very nice food. We came for Eid and the staff really took care of our family of 17.

The manager from here is really helpful and very polite and the waffle and cookie dough which is one of the best I’ve tried amazing desert place.

Good service and atmosphere. Would recommend

First time here, and it was so lovely and the staff went above and beyond. We were served by Nikhil and he checked up on us every now and again to make sure we were all good. It was my sister's birthday, he and the chef made sure it was very special! Definitely will come again :))

Popped in with a couple of friends for some cheeky desserts, Eshan was incredibly welcoming & friendly! Not too keen on the flower decor but service was impeccable! Definitely recommend the homemade apple crumble!

Very rude waiter who accused me of lying when I mentioned “ iced caramel coffee” twice to him and be brought me a hot drink & I asked for it to be sent back gently. He snatched the cup and rolled his eyes and stormed off?? Very inconsiderate and disrespectful. It’s a coffee & it’s your job to fix an error that’s occurred. I’ve been here plenty of times & this is the last time I’ll ever come. Customer service is now 0 and the manners is disgusting. Also extremely unhygienic to serve and make drinks with greasy long hair! Please wear a hair net.

I had a very disappointing experience at this café. The waiter lacked basic work etiquette, and the food quality was below expectations. To make matters worse, I had a 25% discount code on drinks through the taste card, but the waiter only gave me 10%, claiming the management had changed. That’s not the customer’s problem—they should have honored the discount properly. Poor service, misleading offers, and subpar food. Definitely not worth the money, and I won’t be returning.

I have been coming here for years and before the refurb the food and service was perfect. It has since gone massively downhill. Tried to order a mocktail off the menu and was told they don’t do them because of a licence issue but mocktails are non alcoholic. The restaurant was unbearably hot! The nachos were absolutely disgusting!! The service was shockingly bad! My sister ordered a caramel iced latte at the til, the waiter then came to the table and asked if it was caramel to which she said yes. He then came with a hot caramel latter and she politely said she’s ordered an iced latte to which he rudely said no you didn’t! He then rolled his eyes at us, shook his head and walked off! He then brought the iced one and put it on the table without saying a word. His hair looked dirty and greasy… very off putting when dealing with food and drink. I will never come back here!!! 0/10

We liked their food; the club sandwich was delicious; hot drinks were served with perfectionism Eshan is managing the Mimi Cafe really well. I would recommend Mimi for friends catch-up and brunches.

Came here for lunch and dessert with a friend, first time coming here and had a great time. We ordered samosa and chicken skewers and some sides, which were hot and tasty. I had the molten lava cake for dessert, which I could smell as the waiter was bringing-it was so chocolatey!! Overall had a good meal and prices weren't bad. Waiting times were good considering they made the food to order. Service was great, we even got free drinks when there was a delay, shout out to Eeshal (I hope I've spelt that right), he was amazing and made the gist very pleasant. Would recommend, definitely coming again

Incredible breakfast and coffee and impeccable service. Very highly recommended

The service in this coffee shop is amazing. I’ve been a regular for a few years now and I can highly recommend the staff here specifically Nick the manager and Eshan. Their service is great and they always have a warm welcome. They have been working here for a while which is really nice as you develop a relationship with the staff as opposed to different people every week. The Atmosphere is great, the music is uplifting and the design of the shop itself is absolutely beautiful!! Highly recommend

Delicious desserts, great atmosphere, helpful staff members like Nike and lovely service keep returning.

Nikh was very kind & helpful, great experience with the family.

Really Nice Waffle .staff is really Polite Nad freindly.

Ordered a few cakes. They were very dry and stale. Will not be ordering from mimis again. Also took a while for these stale cakes to be delivered.

Been waiting about 30min for my very easy order, Not happy, my son was getting very impatient, as there was only 1 person waiting on us and serving..

Food was soo odd i can cook better than them at home.

This place is good and food delicious

Delicious desserts. Staff are friendlly and deliver a excellent customer service. A wellcoming atmosphre.

Thank you Fernandes for the excellent service!We enjoyed the delicious waffles and milkshake!

It is called a coffee lounge, and that is how it looks and feels. I could lounge in there all day and feast on their gorgeous offerings. Succulent varieties of sweets, pancakes, waffles, cheesecakes, and more, all served in ways that look too good to eat. Although I do recommend eating them, perhaps before taking the obligatory photo to make your friends jealous. Add to this good friendly service, and this place is a winner.

I love coming here. The food is always tasty, well prepared and the service is great. Nikkhil is great brilliant customer service and always smiling. Thank you

if you like wearing informal clothing dont expect table service. came to mimis for the first time with a group of 4, and given only 1 menu? restaurant was empty but waiter insisted on giving us the worst table, after some negotiation we got the desired table. food was great, portion sizes were ok.

The server is always so nice and quick. The food is incredibly good, my go-to dessert place. The music is always so diverse and fitting the atmosphere and the decor is just amazing!

Came to Mimis, and bought Ferrero Rochea milk shake. The vibes were great and the staffmembers were very friendly and their services were top notch. I would definitely come back again and would highly reccomend this place to everyone.

Amazing place and amazing service. We went with a larger group of people 15 girls and they managed to serve us all with great hospitality. Special thank you for the people working there

Food was very tasty and the service was amazing and quick We were a big number and we didn’t book in advance but the service was excellent and staff very friendly. Thank you so much

Great service and very generous portions. We ordered coffee, english breakfast and desserts. All were very tasty and well prepared . Highly recommend this place 👍🏻👍🏻

the music was atrociously loud, I couldn't hear my thoughts never mind mind my friend who was sat right next to me. we attempted to study, it was in vain. the bathroom was an assault on the eyes, the flashing lights should come with an epilepsy warning. thanks for that guys x

Very good food and very good oreo milkdhake

Absolutely love going to Mimi’s cafe, such lovely staff and good food .

I come here almost every weekend with my friends, this place is under new management and new menus. The portions and presentations on some of these desserts they have are insane. Not what it used ot be, thank you!

This place does the best milkshakes EVER! I strongly recommend the Reece’s Piece milkshake. They also do a wide range of ice cream too!

Great service, given a cake on the house for anniversary! Great experience!

Great service, good atmosphere and the desserts were decent.

Thoroughly enjoyed the hot drinks and desserts 😊

"From the moment I walked in to Mimi's I received a warm welcome with smiles from Tejal & Bhavisha and her lovely team, it's very clear they are all passionate about creating a great customer experience, the dessert was my favorite I had hot waffles and Oreo with white chocolate and gelato vanilla ice-cream, was heaven Thank you for the delicious desserts and amazing hospitality, would absolutely recommend Mimi's to anyone, look forward to coming again very soon”

What a beautiful little cafe, service was great but I have to say that was the worst breakfast I've ever been served. Straight out a packet!

Quite annoyed come for my birthday brunch states 10:30am waited to go however I got there 10:45am and it was closed. Atleast have the timing right.

Terrible Place HAIR In The Food Refused to give refund Very Rude Bad Customer Service Said The Chef Wears A Net But Nothing For His Beard and Half His Hair Was Hanging out Thought one of us put it in the food but we did not have the same Hair colour

Thanks for Fernandes for the great service!🙏

Very relaxing. The perfect location to meet friends or grab a coffee on the way home.

Very good customer service! Enjoyed the food and the overall atmosphere

There is a very good coffee. Original, even when you taste it you can feel it. Nice staff and good atmosphere

Great place for dessert and Indian dishes. We had the paneer and papdi chart and it was very tasty. The brownie was really yummy and everything was well presented. The service is very good and staff are so attentive. 100% would recommend. Can't wait to return. Thank you for great service.

Wonderful experience, good food, good ambience, cheers guys

I popped in today and ordered a coffee and chocolate orange waffle. I was very impressed with the excellent service of the waiter from start to finish, and will certainly be eating there again soon.

Great food and great service! Spl thanks to Nick!

Since Mimi's opened I always choose to be there.The food is at high standard delivered my Mr Fernandes with an excellent service making the atmosphere calm making sure I the customer is satisfied also beautiful decoration . My kids love the food also the decorations, they loved the padding of chairs.

I recently ordered from Mimi Coffee and Dessert Lounge, hoping for the same quality I remember from the previous management, but I was quite disappointed. I understand that delivery can affect freshness, but I live only five minutes away, so I didn’t expect such a big drop in quality. The dessert I received was stale and so hard that I couldn’t even cut into it, let alone enjoy it. It really seemed like it must have been this way from the start. The atmosphere and service have always been great in-house, but this experience with the food left me questioning whether standards have changed under the new management. I hope they can get back to the quality that made Mimi's special, as I know it has the potential to be fantastic again.

Ordered a cheese and chicken sandwich, channa two ‘large’ parathas and a jacket potato. The channa was dry and overfilled with masala, the two large parathas they have on their menu consist of two small frozen shaan parathas. The sandwich was dry and horrible and as for the jacket potato will let the picture speak for itself. It smelt horrible and the tuna mayo was swimming and pouring off the plate. We took one bite of the food and asked the waiter to clean up as it wasn’t even edible. All the food was cold and the service from the waiter was terrible. We asked to be seated at the booth in the back however we were told that this was reserved, after explaining we will be here for a while as we are carrying out some admin on our laptops, suddenly the waiter said you can sit there but you’ll have to leave for the reservation (which never turned up). Overall very unprofessional service provided and the food was terrible. Furthermore the waiter forgot to apply the 20% off the bill which was displayed outside on a banner, it was only upon realising that we went back to correct the bill and the waiter argued that this was only for the morning however the banner states that it was all day. Really is such a shame as this used to be a local spot.

The staff is very kind. I ate a strawberry waffle and it’s was so good. The portion was so big and I was not able to finish it. I recommend this local.

Great service and great food! Mohit was helpful

Very nice food and service! Well done, we enjoyed 🥰

Beautiful place and amazing vibes. Also great service 👌

Ordered waffles on delivery - their icecream tasted odd like it had gone off.

Brilliant place, brilliant coffee, brilliant atmosphere, brilliant service. Recommend to coffee and desert lovers. Love it 💖

Good atmosphere, clean and decent value for money vs other high street dessert chains. Well worth giving these guys a try!

1st Time customer, Great food, and customer service, We will definitely be visiting again.

I visited this dessert shop for the first time, and it was fantastic! The atmosphere was warm and welcoming, and Nick, the manager, was incredibly friendlyh and attentive. The desserts were delicious and beautifully presented – a real treat for everyone. The kids especially loved it, making it a perfect spot for families. I’ll definitely be coming back soon!

Wow our family 1st visit to this wonderful friendly and beautiful place .we have always passed it and said one day we will go there .whst a fabulous breakfast very tasty and delicious we had also pancakes and waffles .my grankids clapped when they saw the lovely presentation of food.we will go ba k and also let our friends .what a eclectic menu so much wonderful choices .thank you for making our day .The Doyle Family

As soon as I got to the restaurant with my friend, we ordered and I was waiting for the dessert but they took so long with the order the service was soo ridiculous so we walked out. It’s absolutely ridiculous

Thanks Guys. Brilliant Interior Decoration. Great Place! Great Sweet Dishes!

Excellent service and very kind treatment. Thank you Nick.

Best dessert place in West London. Sorbet sensation is sensational

Cake was disgusting tasted like rat poison; it was was bitter. Doesn't bakers taste for quality. I also never received an item, but got refunded. Quality of waffles and ice is going down. Never buying rom mimis again

This is a dessert shop located in the hounslow area. It sells different waffles, pancake desserts and ice cream. Their shop has a very special decoration, which is themed with flowers. The whole shop is full of flowers, which gives people a pleasant feeling. It feels like dining in a large garden. In addition, their store is located next to the main road, so they have a floor-to-ceiling glass, which makes it very comfortable to come here at noon. Their waiters have a very good attitude, are very polite, and will take care of the needs of the guests. Some of their cakes are made by their own brand and taste good. We also tried their coffee and special drinks, which are definitely good drinks for you to take photos with. Finally, there are two points that you may need to pay attention to. Some foods are relatively sweet. If you don’t like too sweet food, you may choose other restaurants. In addition, his location is not on a busy street, so it is difficult to find.

I haven't been to Mimi's for some times, so I popped in the other and am glad I didn't. I had a delicious breakfast and the portion size was huge. But best part of my experience was the waiter that serve me ( Fernandes) he was so lovely and attentive. I have been to Mimi's few times prior but by far that was the best service I've experienced from a member of staff.

Beautiful, very relaxing atmosphere for coffee and delicious desserts. Esham was very efficient, friendly and professional.

Really good service by Nikhil at Mimi’s. We went there for breakfast. We had full English breakfast. The food was good, the service too. The food little longer to arrive due to the place being busy on a weekend, however Nikhil was kind and apologetic and gave us complimentary chocolates. The ambience of the place is lovely, very Instagramable.

Lovely dessert. Nice family place. Only one thing is no parking.

We ordered sandwiches....we have eaten better. The taco dish was not what I expected. The masala tea was more like a latte. In my opinion, I would like to say the waiters need a better formation to interact with customers.Not a good experience .Won't be going there again.The only good thing is the setting. Sorry!

Best breakfast with lots of non-pork options, which I find hard to find. Their iced latte was amazing, staff was extremely friendly, and the food was absolutely delicious. Thank you so much to the server for taking such good care of me, the whole visit was perfect.

Nice . Who are the new owners ??

waffle has been hard and difficult to cut into for the last 2 times ive been

We come here quite regularly as the standard of desserts is probably the best in the area. There is a very good level of consistency in quality across a pretty wide range of desserts on the menu. The interior is also really nice although the music can be a little bit too much sometimes. My only recommendation to management is to perhaps lower the volume but otherwise, the desserts, service and interior here are excellent.

Extremely rude and ignorant on the phone. The Indian guy hangs up and doesn’t answer enquiries. Disgusting

My daughter and her friend visited Mimi’s and loved it! The interior is so beautiful and the food is delicious and would definitely recommend x

Amazing service by nick ,food and environment very peaceful.At end we had a good communication with the mangaer eshn fernades nice staff .we definitely come back …

Best food best service 😋 by nick, the place decorate very nice looking like a galaxy .We definitely come back

Service was slow, food was awful, only good thing was the setting. Cappuccino was extremely bitter, more than double espresso. The passion fruit mojito was lots of syrup sparkling water and some mint, the worst I have ever had. The tuna on packet potato was hot and watery like soup. Finally the chocolate fudge sundae smelt and tasted like paracetamol and ice cream, the brownies had awful storage smell, 100% out of date. The waiter was overly friendly at first and then extremely moody, bipolar I think.

First time I come here , I really enjoyed my time with my child .The gentlemen who serves us name Nik .He was very careing and the service also very fast and awesome 👌. He told us to leave some good lines for a Our services on goggle. your service is top class also food is very nice .Now they starts selling alcohol .we definitely come back to enjoy this lovely colourful environment..❤️

Awesome dessert ,top notch service by nick friendly man. Lots of free parking .Must visit💯❤️

DO NOT GO HERE!! They do not know how to follow simple instructions and will then be extremely rude to you when you confront them about it. Desserts aren’t anything special at all

loved the food, the place has had a great renovation, i would recommend you to add a kids meal with smaller and cheaper portions since some kids cannot finish the large portions leading to waste for the restaurant and customers, service was relatively fast but could be more efficient

It is amazing and the service was exceptional especially the waiter nikhil who made our day wonderful by being very nice and patient with us.

The food was excellent and the service was amazing and the person who served us his name was nikhil.

The food here is unique and delicious..Everytime we come here, Nick served us..He is friendly and really amazing.

Top tier service, quality food, excellent experience. Highly recommend this place, make sure you ask for Nick (TopMan) to serve you, fully looked after me and my family. Couldn't ask for a better service. Last time i came here they even went all out for my birthday and played a bitrthday tune whilst writing happy birthday around my cake. The presentation was proper on point!!! Superb recommendation 🙌🏾

Great place and amazing staff…..who really made us feel welcome.

The dessert is always epic.. love the milkshakes and waffles.. & Nikhil has always been serving us with the best customer experience. He's very polite and good at welcoming us.

Lovely place and tasty desserts. Excellent service by Nick! Will come again!

My partner took me to Mimis as an after work treat. The service was really good .. ordered the ice cream and got to try their new fudge brownie which was amazing ..Nikki was amazing too and was an amazing host ..

Fantastic place! Came here for dessert and cannot fault it. Nick served us and his customer service was top class. Atmosphere on point. Free parking outside and brilliant decor. Will definitely be back, thank you

so nice and best customer services from nick very lovely delicious desert