Nando's Tamworth in Tamworth

Excellent service and great food, parking can be a bit of a juggle.

My first time to a Nando's. Table 4 pointed out to us so we went and sat down, studied the menu and made our choice. Then the wait for a waiter to come and take our order began. After about 10 minutes I was getting pretty frustrated at the lack of attention and I was getting ready to walk out when the couple sitting at the next table to us informed that you have to order via the Q code attatched to the chicken shaped table menu holder. I am a pensioner and do not understand such nonsense, but my granddaughter did and took charge and we finally ended up with our meal. My point is that they should not assume every customer who walks through the door is aware of what to do. The meal itself was OK but the portion size was smallish for what is a relatively expensive meal out. Also the Tamworth restaurant because of its design is noisy. It reminded me of eating in a college hall.

Overall, great staff ,food slightly not to my satisfaction chicken was a bit bland . Love the olives and the houmous tho

worst rated didn't Luke the food but quick serving

Food from Nandos is good but overpriced. The hostess was great.

 Restaurant Nandos OverviewReviewsAbout  Nandos Reviews 2,208  •  Poor  2.5 In the Restaurant category www.nandos.co.uk Write a review Company activitySee all Unclaimed profile No history of asking for reviews People review on their own initiative Reviews2.5 2,208 total 5-star 26% 4-star 8% 3-star 6% 2-star 9% 1-star 51% Filter Most relevant Your review is pending.Read more TE Tesfaye 8 reviews  My worst ever experience at Nandos Tamworth It was on Saturday 24 August 2024 after we had a fantastic experience enjoying all our family activities at Mamco Funscape that we went to eat at Nandos Tamworth at the retail park. We were extended families of 10. As soon as we entered the restaurant which was nearly empty, a female waitress came over to us and I asked her to have a table for 10. She showed me a middle table full of clusters and not cleaned yet to be ready for the next customer. She barely did anything but sprayed cleaning chemical and expected us to sit without even wiping it. I asked politely her if we could sit at the corner where there were 10 tables for two's which were clean and ready to sit at. Her reply was shocking and she literally said "you better sit here as we will get busy soon". I demanded to sit where we wanted as the tables were not reserved we were there first. It should be first come first serve. She went to her senior or supervisor Joe to ask for help. He came and supported what his colleague was saying. Shocking enough he said "I prefer you sit here as we get busy soon". At that point, it was very clear to me that we should not eat there. The next thing Joe would say is probably that he prefers we should eat this and that and drink this and that. I had no time for that asked all our families out of there. We went next door to the Five Guys. The food was fantastic and the customer service from the staff was outstanding. It was just brilliant and we spent £168.75 there. Good value for money. There are only two possible logical reasons for Joe and his colleague to act this way. One is that they have no basic understanding of customer service and behaves towards everyone same way. Two is that they are racist thugs in disguise at Nandos Tamworth. Whichever it may be, it is shame on Nandos Tamworth to employ them to destroy their reputation unless they all are same minded. Customer is always right and can take the business elsewhere in an ever increasingly competitive environment. You need to be grateful for every customer walking through your door and treat with professional respectful way. To your surprise, my brother went back there after a good 40 minutes to ask for his name, which we know is Joe know, the place we asked to sit was empty and the restaurant was still nearly empty. Definitely they got busy! I would like to say that it was sad to encounter these people in view of my brilliant customer service experience at Nandos in NEC Birmingham, in London and in the Royal Town of Leamington Spa. Especially, the one in Leamington Spa had a brilliant customer service when we visited them in the past. Therefore, I would like to say that I will never visit Nandos Tamworth ever even if they are the only ones in Tamworth in view of my 30 seconds encounter with Joe. I could give them 0 star or even negative star if it was possible. This is not even business but b...

I had a lovely 30 seconds in there with the family before Joe courteously "preferred" us to the Five guys just across. Certainly the best customer service I've seen in any Nando's anywhere. God bless.

One of the nicest Nandos I have visited. The London branches have small portion.

This is meant to be chicken more like Charcoal and the manager is so rude apparently I always have a problem with them but I think this pic speaks for it’s self

Absolutely love it the food is always tops and the ambience is just amazing

Long wait while food was ready and sitting on the hatch, the focus seemed to be on delivery orders rather than restaurant orders. When the food finally arrived it was luke warm at best. On being made aware the staff apologised, remade the food and gave us a refund. I Love Nando's and believe that this event was caused by a staff shortage.the staff and especially the manager were doing their best. The way my complaint was handled was above and beyond expectations and I will continue to enjoy delicious Nando's food.

As always, perfect Nandos, good service. Sat down quick and friendly staff. Good chicken!

My partner tried the new wild herb and the chicken was a bit dry so he had to add some more sauce to it however everything else was lovely and couldn’t fault the food at all. We really recommend the Mac and cheese!Staff members were polite and overall it was a lovely meal.

Rated 1 star for following reasons 1. They put peri salt on a 3 year olds chips 2. They had no perinase left 3. The chicken was much more dry than other Nando’s I’ve been to. 4. £45 for a poor meal for 3 people. Would of rather went somewhere else.

Staff very rude, the way they speak to customers and each other not good. Seems as the place is run by kids ? Girls wearing no hair nets around food? And coughing over food directly into their hand - no washing after ?? Not good hygiene skills at all.

Didn't get the full handles experience, didn't get a check back till we were almost ready to go

Visited earlier today and couldn’t really fault out visit. Atmosphere was amazing. Once we walked in we were seated. Once I ordered food came out in less than 10 minutes. The portion sizes were smaller than previous visits. Food was super fresh and flavourful. I’d definitely visit again.

Walk in, was advised 15 mins wait but was seated within 5

NOT HAPPY! Worker called ‘Joe’ violenty shouted and swore at my children threatened he’d ‘make them get out’ then proceeded to force them down the stairs. Kids could have been indecent, my kid was scared to go back in toilet and then wee’ed himself.

Worker ‘Joe’ barged into toilets and swore at young kids violently not happy

Rude worker called Joe barged into toilet yelling swear words to minors who were using toilet he then argued with a complaint from parents.

Big standard Nandos. Good and quick service. No complaints here!

Enjoyed a lovely lunch. Hadn't booked but only took 20 minutes to get us seated. Friendly staff

Visited late tonight after a long journey and was really impressed with the friendliness of all the staff. They couldn't have done enough to make us feel welcome and the food was amazing! Best Nandos we've ever been to. Thank you for looking after us 😄

Nice Nandos. Smaller than expected and quite noise but had nice food. Parking is awful so you might need to park further away. Service was quick, usual menu.

If tables weren't so close together when eating as a couple, I would give 5 stars 🙂

Lovely looking restaurant and is very clean. All servers very attentive and friendly even when busy and the food was great!

Even though it was a pretty busy Sunday, we got our table quickly and the food arrived pretty fast as well. :)

Brilliant family meal last night. Family of five. You cannot book online so we turned up and had to go for a walk around Ventura park for 20 minutes whilst we waited for a table. Staff and customers finding this frustrating, however, Nando’s still have this as policy. The meal was fantastic, we went for a family sharer which included 2 chickens and 5 sides so we opted for 5 peri salted chips. We had three unlimited drinks. We had a lovely meal and we didn’t waste any which means it was the perfect amount of food. It cost us £56 with blue light discounted. One slight issue was the collection was near our table which meant people ordering were sat watching us eat, or so it felt as they sat within a metre from us waiting for their food. Otherwise, we had a lovely family meal.

To be honest I am not a big fan of this food but it was ok no complaints a little on the pricey side

Food is consistent and always good. Food always comes quickly and I love the new loaded chips. I also love that you can pay when ordering so you don't have to wait for the bill after finishing your meal. Wife and I were in and out in half an hour!

Lovely little restaurant, but little is the key word here, quite a small place given the amount of foot traffic they cater for. We actually got shoulder barged out the way by another customer who was annoyed that we, and others, had been asked to wait for a table near where he was sitting. He was clearly having a bad day and shoved his way through my family almost knocking my girlfriend over. Not nandos fault, hence I didn't bring it to their attention, but was enough to leave me in a bad mood. Otherwise, usual pleasant service and good food as I'd expect from any nandos store.

Nando's, a well renowned place in fast food chain. I've been to its Tamworth branch to be honest on entering. I was amazed with its ambience, very well maintained, and great choices of decorative use. Food I only had salad, so I can't comment much about food. But my colleagues mentioned food was nice and sauces were of class. Service was very fast & and prompt, and even I noticed someone come and check us while eating if everything is okay, which rarely I find in any fast food. So, 100 marks for this to Nando's. We stayed there for a bit long time but never seen anyone frowning or staring us at all. That is 1 more good sign of respecting customers. Good place to be with family, and definitely, you will have a great time.

Was seated as soon as we walked in. The waiter interacted with our children what was nice. There is a good atmosphere and the food is excellent.

Great nando's, lovely food, quick service. Would recommend. May be a bit expensive for some, was around £20 per person.

Staff are super friendly 🙌. Will definitely be back. Food is awesome 👌

Service was really good because I was surprised when a member of staff came over to explain a delay in getting our food and gave us a plate of chips to tide us over before the food arrived.

Great food great service Just long waiting

Went here for lunch yesterday the food was served very quickly 😋 and the staff were very helpful and friendly would definitely recommend 👌

Overall a standard Nandos experience. There was a wait to get a table which was quoted to be around 35mins, but luckily we were sat down after about 15mins or so. The food came out relatively quickly, but the staff weren’t overall really that friendly and didn’t ask about how the food was or coke back to us after dropping the meals off. Due to it being in the Ventura shopping park, this is a very busy Nandos so be prepared to wait a little longer than you usually would. Worth also noting that the car park is awful, never any spaces available and really tight to get around. Not necessarily Nandos fault but wanted to flag to anyone not been here before. Also, I did have a bone in my chicken butterfly which was not ideal… I didn’t flag it with the staff as we were with friends but it was unexpected and quite painful when I bit into it.

Staff were so lovely and attentive. Food really let it down! The garlic bread was not cooked and was extremely dry, so was the burger bun. Couldn’t finish the meal because both were so dry and unpleasant - the food quality felt rushed as it was quite busy.

Loved the food , i forgot how delicious the chicken wings are, definetly will come back

Went for some lunch with the team from work which nice. Food was good but a little expensive for what it was.

Good quality of food and friendly staff.

Arrived with wife and baby daughter, staff were welcoming and friendly. Slight error on the order but sorted quickly with no fuss. Brilliant experience.

The chicken is terrible, very soggy

Visited again and enjoyed the food

Went here on multiple occasions both dine in and delivery and the food is amazing. The staff are incredibly helpful and the refillable drink system is easy to use and cost effective for the customer. Environment is very nice and art is lovely.

Had family visiting from Holland and wanted to treat them with Nando’s since they’ve never had it .. it says it’s open until 10pm .. we ordered 9:10pm through Deliveroo .. then we get a call from Deliveroo telling us they don’t have chicken wings .. which was the part of the order .. we said OK , can we get anything else instead and they said they don’t have any chicken left !! We were prepared to have anything else as our guests were hungry and chicken is chicken right .. they told us they don’t have ANY CHICKEN LEFT !!! It’s Nando’s , it’s all about the chicken on the menu .. so we had to cancel because we would be short of food .. now we paid and have to wait days to get the money back for the rest of the order ..and they said that they close at 9:30pm … so annoyed .. people that work there clearly had a quiet night and hoped nobody would order and we’re just happy to cancel .. you can’t tell me that a chicken restaurant had no chicken at all .. we clearly said anything will do .. they just wanted to go home obviously.. happened before at this same place .. definitely not even rating STAFF enough to ever order again from them .. Laziness at its finest

Like all Nando’s vary nice food. Nice atmosphere however the waiter we had was new so got our order wrong a few times. There was 6 of us tho

Greatly cooked chicken and flashy service!

Lovely experience. Order from app. Quick service. Delicious food. Empty plates. Recommended.

Food and drink were great, food was hot and a lot of selection. The drop of 1 star is a mixture. The staff kept on asking if we had finished and we could take our plates when it was clear we were still eating. It felt like we had to hold our food in our hand to make sure it wasn't going to get taken. We were asked twice and every member of staff kept looking over our shoulder - literally! My partner said he felt so pressured to hurry up. There was only 2 of us eating so it wasn't like we were a big family taking up lots of tables and not eating. It took us a while to order as we were told to order via the app yet the signal and WiFi in there was rubbish. My partner had to go outside to order for us. Bonkers! The knives and forks were not the cleanest, I had to pick up 3 sets until there were ones without food stuck to them - this seems to be the case at most nandos. We did visit on a Saturday around 12 so I know they will be wanting tables back but to make us feel rushed even after quite a few tables were free was just very awkward and disappointing. This was our first time visiting Tamworth and we won't be returning to this Nandos.

Great restaurant with friendly staff!

joe was lovely i was given a smoothie without a straw and joe rectified the problem and got me one with it, lovely gentleman would come again for another smoothie

Worst visit yet,when you're at your table and watch your food sit on the hot counter for 10 minutes going cold,only 1 lad running around like a headless chicken frantically trying to get the food out,while 3 other members of staff stand around doing very little,think the management team need to step up and help and not just watch

Chicken cooked to perfection, staff great.

Food was amazing, staff were very nice and the atmosphere was really good too. The parking is very awkward to get in and getting a table can be awkward too, the place is usually pretty full, but you can wait to get a table within a few minutes. Luckily you can pre-book a table to reserve yourself a table

Yummy food as always at nandos. Staff kept place beautifully clean all of the time we were there. As a big pickiness and doesn't affect the food or the placecreally but.....please replace bulbs in ceiling decorations... they're looking like a group of giant daddy long legs 🤣🤣🤣🤣

Very disappointed with the service and food. The service at the till was very poor and did not feel welcomed at all. Our starter was incorrect and when I asked about the problem I was shrugged off and told they would sort it.... nothing happened and it was forgotten about. We then asked for a box to take away some left overs but wasn't given one and had to ask again. The woman on service was happy and respectful but she was looking after tge whole floor so couldn't offer efficient service. More staff needed Definitely won't be going again in a rush !

Food was good, surprisingly busy for a lunchtime

Good customer services and friendly staff Just the car park a little small. But the retail car park is nearby, not big issues after all

Brilliant food, great atmosphere. Bent over backwards for us as we didn't book and we were a party of 11 people, as it was a spur of the moment. Welldone Nando's

Good food as expected we couldn't have wanted for a better service

Very nice food and lots of options. It was very busy during our visit; although we had no issue being seated, it seems to have been a negative as it appeared the staff could not keep up with making sure the tables were cleaned before they sat you down. Dirty table and menus covered in food/sauces. Parking is awful, nowhere near adequate.

Never enough parking spaces, always a wait for tables as it is so small inside!

Worker named Abbie, she was sound Food was a proper right good scran, cheers

Great food, quick service and clean.

From not bothered if I went to absolutely love it in a short space of time, thanks to the vegetarian options.

Service not the best, food portions small and expensive, redtaurant is dirty.

Fast friendly service! Food arrived well presented and very tasty. Parking can be difficult but there is always john Lewis across the road.

Greeted by a friendly female staff member who explained everything as we hadn't been for a while and also the male staff members were very kind and went tbr extra mile to help us when ordering and checking we were ok etc. Food fab as always and clean. The staff need recognition for their hard work and attentiveness. See you again soon 😊

Absolutely shocking service waited 50 mins for them to tell me it hadn’t been put on the grill yet. Food was bang average and no apologies from staff. Will not be back!

Usual tasty Nandos food with super friendly staff and great service. Recommended!

The place is a bit grubby. The seats are filthy and sticky. Everything else was fine. The burger bun was stale

Friday 19th August, I had a lovely experience here. Myself and my friend both have babies that unfortunately require pushchairs but the staff were amazing and accommodating, they made room for us. To say they went above and beyond is an understatement. They were polite, friendly, food was lush and just everything you inspire a Nando’s to be like. Gold stars. Thank you for your compassion.

Went at 6pm on a Friday and got a table np problem. The staff were really lovely and food arrived quickly!

Very friendly staff, effortless order, quick service and delicious food. Toilet could do with a slight clean up but that's minor.

Great place to come, the staff are so lovely, couldn’t do enough for us. My new favourite place!

Food was OK but slow to serve and pick up for takeaway orders being troupes past my table in huge boxes all the way through my meal was disturbing. Also ordered dessert and 45 mins later not even acknowledged and had to fight for refund before I left!!

Fairly standard Nando’s, wasn’t to bust which was nice and the staff were friendly enough.

We always love nandoes food but this restaurant gave us top class customer service to go with it. Friendly staff from arrival and the team went out of their way to make our son's 4th birthday meal extra special. Particular shout out to Phil in the blue top and Emily in grey. Highly recommended. Thank you!

It's Nandos. It's consistent no matter where you go. So if you've been to one anywhere then expect the same. Place was busy when we went (Friday night), it was clean, and looked after. Didn't use the toilets so can't comment on them. Just your standard Nandos.

Other than it being Tamworth, the staff here were lovely, polite and dealt with some chavs very expediently.

A little birthday treat while shopping on my birthday. Fantastic service from happy friendly staff members. Thanks.

Food was quickly served when there was less people, and even when the restaurant neared capacity, food came at a good enough speed. The coronavirus restrictions here are (thankfully) over, and you can move about now. But the option to pay over the Internet remains, which is great. However, I did feel a little less engaged with the staff this time. Not that they did a bad job, but not once was any attention given to us after we got our food. Food is still great, they haven't changed that. Overall, still an amazing place to eat.

What a horrible experience from beginning to the end. First we was asked to wait despite the fact half of the restaurant was empty. Nothing was done around the table we was taken to, nothing was on it, not even cutlery or souse. Ordering on app isn't the quickest or straight forward. Starters was tinny and just tasteless. Mains was a joke. Paying so much extra for disgusting chips or super hard garlic bread. Meat was hard and dry, also was lacking of any taste. And to top it off when my drink arrived it was just an ice in the glass. Desert presentation and taste wasn't good either. I will definitely not get back there!

Really good food and service, ordered food in and to go. The store front opens out on hot days which makes it great for a meal out.

Nice place. Food always comes out hot and staff are friendly.

Nice to see Phil and Billy today! Great food as always and pretty quick too

Very good place for some fresh chicken 🐔 and friendly and professional staff!

I really can not praise the staff here enough. We visited with my friends son who has Autism and they were amazing. They understood his needs and helped overcome every obstacle for him. The food was amazing and served quickly.

Told to order on the app. Took ages to get it to take payment as kept crashing. Had to ask for glasses for drinks after about 20 minutes then had 45 minute wait for food. Asked where it was and told it would prioritised - it then came in 5 minutes. Think there was a system error but not great... Food was delicious though!

Nice clean eating area good service nice food reasonable prices

I am very happy with the service at this place! The workers here are amazing. However their is one worker here who will go out of her way to make sure the customers are happy and delighted with their food (Meg roggers). Decently recommend.

Very good experience and lovely food. Everyone was friendly especially Megan Rogers who was helpful and friendly throughout our visit.

Lovely team and special mention to a very friendly,courteous girl who stands out with her exceptional service Rebecca nandos she is a credit to you 😊

Extremely safe, clean and friendly staff.

The Manager was very polite... she made our experience great and credit to her and her team.

Great service and was able to phone and book a table.