Nando's - South Harrow in Harrow

Iuliana and so many others very helpful. Happy time with my family Just what the doctor ordered. 10/10 Thanks a bunch

Staff were great, food was served quickly and the restaurant was clean!

Friendly and helpful staff, food was good.

Never misses the spot. Food is always cooked to prefection.

Decided to give Nando’s another try!! Was even worse this time. Got sent the wrong food order, when correct order arrived, the tomato side salad was basically 1 cheap salad tomato sliced with a couple sundried tomato’s and about 3 slices of onion. The rainbow slaw had no dressing. We ordered a delivery! Food arrived stone cold. We live 3 min drive away. The food was obviously cooked and sat on the side before someone remembered to give it to the driver! Terrible service

Not pleased with the service , the waiter and managers were very careless , no welcome on arrival, our food came late yet no Cutlary had wait for Cutlary no brought any so we ask the manger he brought without any apologies , then waited for plates no1 brought any and my daughter had to pick , they were very careless and inattentive. I found them so unprofessional most of them were drinking behind the till even while serving the customers. Won’t be coming back.

Incredibly friendly and helpful staff. Food tastes great!

Best Nando’s experience we’ve had. We’ve been to this branch before around a year ago and the overall experience was ok. However today was exceptional all round. Food was fresh and quick. Service was fantastic from all the staff members. Believe the manager today was named Jennelle (sp?) who was great and all staff even the kitchen staff were all welcoming and said thank you as we were leaving the too. They checked to see if we needed anything and even offered to bring it to our table. Very friendly and happy service. Thank you for such a positive experience today.

This is the second best nandos I've been to this year by far and great service the food came quick and I almost burn my tongue by taking a bit of thier chips and i also took a picture of the chocolate cake i had for dessert. 🍨 Shout out to nick and maria who served me

Amazing service probably the best nandos we been to they changed it up never have I had anyone come to the table and speak to my kids and interact with us or asking us about the food etc normally we just waiting around but nick and the rest of the team wer amazing excellent service kids enjoyed it will be back again

Great food was amazing how i wanted it all the staff was great especially the manager NICK !

Great customer service i have received the manager was amazing I believe his name is Nick, food was so tasty would defo recommend this place

Had our work Xmas party here! The staff were amazing! Food is always good! I just can't believe how attentive the while team were!

Excellent staff especially I believe it was Deena on front reception, place has warm and friendly environment with good food, what more can you ask 😁... Wishing you all a happy Christmas 🎄🎅and enjoy your staff party tonight (18/12/24) 🍾🥂 Rich

Rashyd & Nick, the best employees I have ever seen work! This Nando’s is, without a doubt, the best I’ve been to in the country. From the moment I walked in, the atmosphere was vibrant, clean, and welcoming, with a friendly and attentive staff who made me feel genuinely valued. The food was exceptional – perfectly cooked, juicy chicken with just the right balance of spice, and every side was fresh, hot, and full of flavor. Unlike other branches, the service was swift without compromising quality, and the portion sizes were generous. The attention to detail here – from cleanliness to food consistency – sets it apart, making this Nando’s a true standout experience.

Amazing food. Great service from everyone. Very friendly, helpful and attentive.

Litreally travel a little further just because of the service and atmosphere, Nick is just amazing!!!

My family and I visited Saturday 30th approx 6.30pm. Needless to say it was busy, however, this branch of Nando’s is my favourite. The team is attentive and very much “on it”. They resolved issues we had around ordering which was probably my own, but they managed to resolve in such a positive way. Clearly trained very well in customer service. A well oiled machine and the one we sit on or order away from.

Loved every minute! The food was amazing and the service was excellent! Everyone was super nice and helpful. Definitely visit again!

I work in the Greenford branch and came here for the first time on little brothers birthday they are extremely kind here and their customer service is 10 out of 10 will definitely be back!

Nando’s has always been a safe bet but today was the first time my family and I visited South Harrow’s Nando’s. What an amazing service! Would definitely visit more just for the friendly staffz

I've been a loyal Nando's customer for years, but my recent order from [Nando's branch] was a complete disaster. The chicken was the smallest I've ever seen in London, and the sweet potato fries were barely half a serving. When I complained, the manager unconvincingly claimed that the portion size was normal but the box was just large. It feels like they're taking advantage of customers…

I am a loyal customer and have been with Nando's for years, but I made the mistake of ordering my dinner from this particular store. The result? Tragic, a huge disappointment! The whole supposed chicken was the smallest in London, and the sweet potatoes were half a portion! The manager indifferently justified it to me by saying that the portion was normal, but the box was large, making it seem like there were few! You spend your money and they play with your intelligence. Enjoy these employees!

The manager there is always friendly and polite. Helpful staff.

Very good service by a lovely lady. Food was hot & tasty

The best Nandos in London. The staff are very helpful and kind.

Amazing service from Nick and the staff. Always welcomes us in and checks on us. Sometimes I feel like I’m in a Michelin star restaurant - and the food is always great!

Amazing service from all of the employees, love coming here!

I always have great experience with South Harrow branch, customer service, food etc..Staff are extremely friendly and always willing to help.. Mostly I do takeaways and occasionally eat in. But they always ask your preference for sitting and help with drinks etc. I highly recommend the branch . Always happy to eat there and take away..👌

It's Nandos! Can't say anything bad about it 😄😄😄

Had a great family dinner table of 16 on Saturday. Neil was very friendly and fast.

Very disappointed! Called to complain that i was just in Harrow Nando’s about 20mins ago to order a chicken butterfly as a take away meal, and was given a single grilled chicken breast. On the call, staff kept insisting that I was wrong and was probably looking at the chicken wrong, wtf?? When I was staring at the order at home and could clearly see it was just a single grilled chicken breast and not 2 chicken breast making a “butterfly” type shape! After arguing and stating to them i was sure it was the wrong thing as I’ve had chicken butterfly at Nando’s before, they offered to give me the correct order if I came in to the store, after I told them it was a 20 min walk there and 20min back! Horrible customer service, and horrible food service! Will be checking all my take away order before heading out from now on! Can’t trust anyone!

The food is always on point at this branch, and as expected, it was spot on earlier this week when I went. But what really impressed me was the staff and the service here. They were so attentive, pro-active, accommodating and genuine. I truly did receive better and more personalised service here than I do at most sit down restaurants (including ones that charge for service!). What was even more impressive is that the whole team seemed to share the same enthusiasm and approach to service, which made you feel welcomed by everyone. I felt bad that there was no way to leave a tip without cash (I don’t really carry cash these days). I’m not sure who’s driving the focus on service at Nando’s South Harrow, but I’m impressed and this branch will definitely be my preferred location going forward. P.S. A special shout out to Rasheed (I hope that’s the correct name and/or spelling?) - they were our main server and they were awesome!

Well, what can one say apart from Nick, Nick, Nick, Nick. ALL the staff were amazing...esp Nick and the team we were introduced to. Flawless service. Our drinks were being refilled for us. Lovely conversations to check if we were enjoying the food, if there was anything else we needed. I truly believe feltham and hounslow branches could do with a master class from South Harrow. I will be returning. The food was cooked to perfection, and there was no dry grilled chicken here all saucy. Rice was fresh and soft. 11/10. They went over and beyond. Exceptional. These lot need a raise!

I normally like a good nandos, this one however served me stale olives... really stale and refused to give my money back even though they then said they had quite a few complaintsabout them earlier... So why were they still serving them??!!!! My wings were ok but my partners quarter chicken was so small and dry. It was like a poussin. Not impressed at all.

I was served by shan she was amazing, attentive and extremely helpful. She catered to dietary needs without fuss or hesitance. She made the experience delightful. Much appreciated.

Nando’s in South Harrow is a great spot for delicious chicken at a reasonable price. The food is always cooked to perfection, with the signature Peri-Peri flavours that make it so tasty. Whether you like it mild or extra hot, there’s something for everyone. The service is quick and friendly, and the prices are fair for the quality of food you get. It’s definitely a go-to place if you’re in the mood for a satisfying meal without breaking the bank. Highly recommend!

Had the most amazing service by Jenelle. And the food was really good as well!!!

I always love coming to this specific Nando’s it’s got the nicest grilled chicken in my opinion and the service is above and beyond !! Especially yulianas service she makes my absolute day constantly making sure my needs are met and doing much more than what needs to be done to make my experience enjoyable!! Love this place

Have not been to Nando's for a while but were very happy that we did. The menu was simplified and much improvement with a good mix of chicken and vegetarian choices. For couples or families, the sharing platters offer the best value for money. There are bottomless options for soft drinks and ice-cream, great in the summer specially if calories are not your immediate concern. Ordering is straight forward via your phone using a QR code or the Nando's app. This reduces the waiting time for food ordering and paying the bills. Just hope that the service charge is included in the payment and it goes to the tips for the staff.

Nandos always a solid enjoyable meal. Manager was very helpful with all the customers

Great service, delicious food platters, good value for money. We were in a group of 15. Well looked after by friendly staff/ manager Nick. Thank you very much South Harrow Nandos team. Looking forward to dining in again. Simi xx

Has a lovely atmosphere when you walk in you feel welcome and every staff member is accommodating for any dietary requirements needed. Wheelchair accessible changing rooms are available on the first floor to make it easier access for parents disabled customers and has plenty of space to move around the restaurant safely

My local Nandos always love coming in here

I’ve been ordering Nando’s from Deliveroo which the service has been very fast and prompt Juliana Has been excellent Manager I cannot eat breast meat only soft meat and I give her a call and call can I have two legs? At the same time she throws me in five wings. I currently soft meat not hard meat. She has excellent customer service could see she’s a great potential in Nando’s and an asset to the company. She listens to the client and the customer and provide whatever service that she can accommodate them, she’s a wonderful person. She also answered the phone with a great manner I believe She could bring a lot to Lando. I’ll be an excellent area manager providing your service great one of the best. I’ve been eating in Nando’s for nearly 20 years and I’ve never experience this kind of service. Juliana has provided the most beyond service as a person can think of, I would also leave a review on Deliveroo as I had ordered from Deliveroo Thank you so much and I wish you the very best and success in this company as you are a great acid to this company. I own the largest real estate in the world over 10,000 and I’m a customer who is very fussy but she was very friendly and excellent and provided with my needs thank you very much words cannot say , what experience I had but I know this much I had a wonderful meal and I really enjoyed myself. Thank you.

I come to collect my food and I've got to say this is one of the best nandos I've ever visited. The food is great, the staff are amazing and friendly, I've never had any problems with this brunch.

Who doesn’t love a Nando’s and the manager here is beyond friendly and literally couldn’t be more helpful if he tried such a cheerful person really brightens your day. Have been here many times and never had an issue with seats or queues etc

Great place to go fast, service friendly staff and good food portions.

Best nandos I've ever been to. The staff were brilliant and very attentive. Food came out very quickly and was amazing. Will definitely be back if we are ever in the area

Terrible place, for the price it has

Food was very good! Could do with slightly more space. Only few situations I encountered were is upon entry, the lady seeing to us seemed quite rushed and stressed (understandable sometimes) and in a separate occasion, feel a lovely member of staff approached us approx 4 or 5 times to ask the same question over. Atmosphere, the place wasn't the most vibrant overall.

Good food always and service wise it’s the best nandos I’ve been to, it’s not too big as the usual is but it’s good for what it is.

The food has always been fresh, hot and on the table in reasonable time. Probably one of the most consistent Nando’s chains out there. The staff are friendly and hospitable. However, the music is kind of loud so it makes it difficult to have conversations with people on your table. Shout out to Sushma for her great smile and positive attitude! Management staff were helpful too.

Food was great as well as the service.

I recently visited Nando's South Harrow and had an outstanding experience! From the moment we walked in, Sushma greeted us with a warm smile and was incredibly kind, friendly, and accommodating throughout our meal. She truly made us feel welcome and ensured we had everything we needed. Nick, the manager, was equally amazing. He checked in on us to make sure our dining experience was perfect, and his attention to detail was impressive. The food was perfect, with each dish cooked to perfection and bursting with flavor. The atmosphere was friendly and vibrant, making it a great place to relax and enjoy a meal. Everything we tried was absolutely yummy! Highly recommend this Nando's location for an exceptional dining experience. Thank you, Sushma and Nick, for making our visit so memorable! Will definitely recommend and come back.

Sushma and Dave were amazing servers and the food banging as always!!

Great service! Sushma and nick took great care of us. Loved it

The service is on another lever the staff are really friendly and professional always love coming here I Drive passed my local Nando’s to come to the South Harrow

Food was served a bit too quickly and the place lacks atmosphere

Really friendly staff here. Atmosphere is great. Food is brilliant as always. A ****

Visited yesterday, food was very good compared to some of the other local nandos. Service was good too, friendly team and had time look after everyone, great work as they were really busy at the time.

Disgusting place definitely they have to spend some money for refurbishment no only to EARN / the stuff is not using gloves when they do the bread cutting salad and inside is smelling a dump

Quick service, tasty and value for money, was what it was before. I've visited this branch and so many others of Nandos. But the 1/4 piece of chicken I got served on Wednesday 19.6.24, was extremely disappointing. My only mistake is I didn't take a pic of the plate, and I reported it half way through my meal. I ordered a leg piece, 1/4. It was ssoooooo tiny. I still started eating that maybe there is flesh, but most of it was fat and skin. Actual meat was barely anything and I mostly filled myself on chips.and coleslaw. When I reported to manager, he said its the standard size. Well I've eaten a lot of nandos and I know cost cutting means portion sizes have reduced, but this takes the cake. And of course he defended himself and their service saying I should have reported in beginning. Agreed, and hence putting it out here that I couldn't do much, but think twice before ordering a leg piece from Nando south harrow.

Very nice customer service is better than the last visit.

Welcoming staff, perfect place to meet with friends from work, delicious well grilled chicken served and lovely, healthy salads offered, as well as oroginal drinks based on dragon fruit juice( not too sweet ).Lovely experience especially thanks to extremely kind sfaff

Really good food and friendly service

The service was amazing! Food came out on time and perfectly! Staff were welcoming especially the manager who helped us out!

Great service from Jennelle today everything was served with a smile and she sorted out a small issue we had. Will be visiting back as it was way better service than another nandos Thank you

The food is very good but I find it a little expensive, the service is 10

Amazing service very helpful and attentive staff especially Shushma. We also received gravy to try before it will be officially put on the menu!! Simply amazing !

I placed a takeaway order at Nandos South Harrow. Part of my order was 10 chicken wings. I specifically requested that the wings were cooked throughly but not burnt. Upon reaching home & looking forward to a meal with my family only to discover that the wings were very under cooked. I rang Nandos & was first asked why didn't you look at your order, I ve never seen anyone open a Nandos takeaway to look at their chicken. Then Nick told me he spoke the order taker who cooked the chicken to order. If he did I wouldn't be on the phone complaining. He the tried to convince me that they use a special grill machine that cooks the chicken perfectly, which of course is a lie.I made it clear that they have a very unhappy customer on the phone but all Nick was able to offer was if returned the chicken he ll have a look the decide. The last thing I wanted to do is to get back in my car & drive 4 miles to argue about chicken wings. It sounds very petty its more the principle. Won't be going there again

Customer service was really terrible and the most disappointing thing for me was the male Indian manager idk his exact name but this guy was very rude didn’t wanted to help us to have a good dinning experience really disappointed with this South Harrow Nandos. I wouldn’t recommend to try out this location.

I have to say out of all the Nando's I've been to this by far is the best one. It's not just a restaurant it's a family, we come here so regularly all the staff know us and look after us. I've never had an issue and if I did I have full confidence that the staff will look after us. The food is 10/10, and consistent MOST of all the staff. The Manager always takes the time to check in on us, but in such a genuine way, plays with the small one and feels part of the family. I love coming here. I cannot praise the staff enough, they work really hard ❤️❤️❤️

Despite the long wait times in the evening at the South Harrow branch. Adam always makes my experience much better. I have young children, so she always comes to check in with me and make sure everything is okay and always offers to refill my drink. Also I want to take my time out to also thank Shan for her amazing customer service. I’ll be back x

Messy cook -line. Seeing a messy floor and sticky tables is not a good look.

Really goodn atrentive and friendly service that I felt I NEEDED to leave a review!! I have been a nandos regular but today was out of area and we decided to stop off for an early dinner. The service and friendly staff were brilliant from the start! Food was prompt and the manager "Jeanette" (I think!) Was extremely helpful and friendly. Always been a fan of good service. Makes all the difference!

I don’t usually go out of my way to do reviews but I must give a special shoutout to Jennelle! Absolutely amazing service from her, she went above and beyond, and she’s an absolute angel!!! Would definitely come again ❤️

I visit this Nando’s with my family on Weekend, We seated on Table No.2. I Love to said that We enjoying the Food , Service and the atmosphere in the restaurant. Best Service served by Nando’s team. Lovin It. Thanks for Made a Great evening 🥰🥰

They bought the food out just in time to break our fast, even though it was sooo busy. Great service. Great food as always.

We visited Nandos tonight for dinner. I ordered some wings which unfortunately did not turn out the best, however, a lovely lady called Klaudia came up to us and checked if our food was up to standard. I did mention that everything was fine but the wings. Without further ado, she used her professional and quick witted manner, she went and made sure that my meal was perfect and brought me a fresh batch of wings. I want to thank you for your professionalism, care and attention to detail. Klaudia, you have made my day and I was very moved by your kindness and care. It goes a long way. The desert was delicious and much appreciated help with the desert, too. Klaudia is an asset to this Nandos, the place would certainly not be the same without you! We will be visiting soon and we hope to see your smiley face again.

Excellent efficient service, yummy food and nice warm restaurant! Thank you Sushma and the team.

I had the pleasure of visiting the South Harrow Nando's yesterday due to my local branch experiencing a temporary closure. Despite the unexpected change in plans, I couldn't have been more impressed with the exceptional service provided, particularly by Manager, Jennelle. From the moment I walked in, it was evident that the staff were under pressure, yet they managed to maintain a positive and welcoming atmosphere. Jennelle, in particular, stood out for her remarkable professionalism and grace under pressure. Despite dealing with the challenges of managing two stores simultaneously, she handled every situation with a smile and an unwavering commitment to customer satisfaction. Jennelle's leadership was truly exemplary. She not only ensured that every customer was attended to promptly but also went above and beyond to ensure that everyone's dining experience was enjoyable. Her ability to remain calm and composed in the face of adversity is a testament to her dedication and management skills. I was thoroughly impressed by the entire team at South Harrow Nando's. Despite the stress and pressure of a busy Friday evening, they worked together seamlessly to deliver outstanding service. It's clear that they take great pride in their work, and their passion for excellence shines through in every interaction. I would like to extend my heartfelt thanks to Manager Jennelle and the entire staff at South Harrow Nando's for their exceptional service. Their hard work and dedication did not go unnoticed, and I will certainly be returning in the future.

Impeccable service from Jennelle after Nandos South Ruislip, Victoria street, were closed for the day! Dear Nando’s, We were served by the most gracious manager we’ve ever come across, Jennelle, who had to run a busy Friday night restaurant in South Harroe including deliveries with such fine hospitality skills. She lead her staff with a smile on her face and a stride in her step. She single handily managed two busy restaurant orders and I think she deserves a raise and recognition. Jennelle made our evening rememberable by providing excellent service and making sure that all her customers were satisfied and not waiting too long for their orders whilst delivering the usual ‘excellent’ Nandos service. It’s dedicated employees like Jennelle that keep you in business and grow your loyal customers. I don’t usually write reviews but she deserves one and more!

We visited on 10th of March 2024 (mother's day). A big guy, I believe he must be the manager, behaved very badly when I questioned why my food is getting late. I never saw such a staff in my life. He was so rude and stared at me. I'm pretty sure he would had beaten me if I said another word. We waited more than 45mins to get our food. We were initially told it will take about 15mins. Also my children were so hungry. Nandos was not busy when we walked in.

I've been here many times over the years. Food is amazing and service is second to none.

Good service and good food. Enjoyed the nice atmosphere we went on a Saturday at lunchtime 😀

Loved this place, the manager is a legend, always helpful, courteous and full of love! Thanks the food suggestions, especially that new churrascco burger with extra pineapple! 🍍😍

We came to South Harrow Nando’s and were blown away by the outstanding service provided by Nick who was the general manager on shift. I have never seen someone so positive and passionate about the service they are providing! Nick built rapport with every table and would help take sauce bottles away, refill drinks, ask if they would like dessert etc which made a huge difference to the quality of experience. He even went out of his way to make sure we still had hot food to eat when my partner ran out to move the car and then came over and recommended a special sauce that just brought our dinner to the next level. Above all it’s rare to meet someone in this industry who genuinely cares and I was so impressed to see how he lead by example, I can see why he has achieved the role he has!

Iuli exemplified exceptional hospitality, creating a warm and inviting atmosphere from the moment we stepped in. Their attentiveness and friendly demeanor enhanced our dining experience, making us feel truly valued.

Great customer service from Janelle, she was very kind, made me and my partner feel very welcome and created a great atmosphere, definitely would recommend

Janelle was lovely and really kind. Makes us want to visit again. Nando’s give her a pay rise because people like this make your restaurants great.

As soon as we entered Nando's, the staff were extremely welcoming and seated us quickly. They explained where the toilets etc were and ensured we felt comfortable. Would highly recommend. Great value, great food, great staff.

Nick, you are a fantastic manager: full of fun, sitting down with us (2 of us disabled) and advising us. Nothing was too much trouble and the rest of your staff followed your lead. A future Chief Executive but not for the time being Pllllleeeezzee! Also, where is the review section on your website.....

Nick is doing a fabulous job keeping the store in shape. We often visit , today we even enjoyed our Free full whole chicken based on the rewards that Nando’s offer . We’ve had a sample of something new as well , it was refreshing to see they are looking for feedback on new dishes . The food arrived quick , it was hot it was fresh it was exactly what we ordered and we even had some frozen yogurt ! What’s not to like ! Get in for lunch or dinner when you are next around !

Very friendly and helpful staff. Server was hilarious! Great food as always.

Very polite staff and very good atmosphere. Me and my friend we had lunch and we tried the new flavour sauce, smokey churrsco. Love Nando’s ❤️

The food was delicious and the staff very helpful.

As always reliable and never let's you down. Great food, great atmosphere, great service.

Met up with some friends at Nando’s South Harrow at 7pm, ordering started off with there’s a 40min wait for chicken…..question why has Nando got no chicken ready( that’s all they serve isn’t it), anyway as i was having a catch up with friends, 40min wait was manageable, placed my order at 7.33pm and sat back down…..we got chatting and thought waited for our food to arrive, after 45 mins the 5 of us managed to catch up and we realised our food had not arrived. So we waited, during this waiting time not one member of staff came over to ask if we had ordered or if we were okay or needed anything. We’ve now been waiting an hour and we still had not received our food, so I went up to ask what was going on, spoke to the Manager Alma who seemed out of her depth, and flustered, she stated the system bumped our order, which I couldn’t understand why, people who came in after us were eating at this point which she couldn’t explain, one of her staff members stated they were waiting for wings, but that’s was only a fraction of the order, it appeared they had some sort of mix up and at some point our food must have gone to table 6 when we were table 16, so table 6 probably returned the food as it was not what they ordered. While talking to the manager another member of staff had brought over one of the meals with cold chips and proceeded to argue with my friend when she asked for the chips to be replaced…so rude. In the meantime I was still talking to the manager who just kept saying i understand your frustration, but not making any ahead way to resolving the current issue…we finally get our food almost and an hour an a half late with no apology. It was absolute chaos in the cooking area, I am sure if the system bumps an order you still have the paper receipts to fulfil your customer orders, it appeared that there was no issues with the online orders as they were flying out the door. I’ve never experienced such poor customer service in a restaurant as I did on 26th January, once your seated the staff have no interest in serving you, they have plenty of time to stand around and chat and for the amount of staff standing around the food area I couldn’t comprehend how they messed up our order so badly, so 2 were eating so their food didn’t get cold while the other 3 were still waiting. The icing on the cake at the end of the evening is there were 3 of us who waited over an hour and 15 mins for our meals, so when we were leaving we spoke to Alma again, who proceeded to state I understand your frustration again, and the offered a gift card to 1 of the 3 but not the other 2. How do you make an offer 1 o a party and not the other 2 who were also impacted and were the last to receive their food. Nando’s head office needs to do branch reviews and assess their managers and their need for customer service training. Absolute shocking service in all areas, will not be visiting that branch again.

SHAN is the best server ever at this branch. Thansk for serving me on 14/01/2024