Nando's Manchester - Trafford Centre in Trafford

Andy spoilt our experience here. Terribly rude, disrespectful and dismissive. The manager didn’t even try to solve our issue - stood in the corner watching Andy throw tantrums at customers. I recommend people stay away from his borderline personality (and this Nando’s branch altogether). Chicken was overcooked. Ordered full platter and an additional quarter chicken. Place was dirty and disorganized. Overall a horrible experience. Never coming back here unless they fix their attitudes. Complained to customer service as well by emailing them.

It was very busy when I came to Nando’s I got a seat and placed my order when it came I very pleased of how well everything was Organised I tasted The peri chicken and it was delicious Next The peri chips along with the peri Garlic sauce was amazing very crispy the chips And lastly the mashed Potatoes If not the best Mashed potatoes so creamy and soft So I recommend Nando’s 10/10 also it’s halal

Disappointing. After being dragged in here by a friend she soon realised what a bad choice she’d made. Rude staff who are miserable and lazy, poor service and the food is bland. The vegan options they do have are minor too. Would NOT recommend this place to anyone. I ordered the vegan wrap and it was the size of an apple. I looked at it thinking ‘where the hell is my food?’

Very slow service, chicken had no flavour even though we asked for medium. Cold chicken, dirty tables and bad service. Avoid if you can.

Food didn’t look appetising, plates had an unpleasant smell, place looked dirty and the whole experience was unpleasant.

Legend Gos sorting me and my friend out even though one of our orders got messed up, great service and management.

Will not recommend anyone to come here first you will be waiting for hrs then when u order it then it get ages to come.

Raw food given the first time and incorrect order given too, wouldn’t recommend at all🤢🤮

Its always very busy there anyway i enjoyed every single thing there

So I have visited in Nando’s today with my family. I had a full platter on my app and then I requested that can I have the manager (Lisha) Refused it as it is now Nando’s policy that they cannot give four legs as a full chicken and then I asked for a small Print policy she goes oh it’s not Nando’s policy is my policy as a manager as a ex-employer of Nando’s Trafford centre! This is the first time I’ve heard about this. There’s a new scheme of making revenue for Nando’s company as a manager and getting their commission and hitting their target. Would like to advise people to be careful when they’re spending their money and coming to Nando Trafford Centre with the family!

Nando's at Trafford Centre - A Disappointing Experience I visited Nando’s at the Trafford Centre this evening with my daughter, hoping for a relaxing meal and some quality time together. Unfortunately, the experience fell far short of expectations. While the food was as enjoyable as expected, the atmosphere was anything but. We spent a significant portion of our visit listening to a loud and heated argument between another customer and the manager. It was hard to focus on our conversation or enjoy the meal with the commotion going on nearby. The issue seemed to drag on, creating a really uncomfortable and tense environment for everyone sat close by. I understand that situations with difficult customers happen, but the way it was handled left a lot to be desired. The conflict overshadowed what should have been a pleasant evening out with my daughter. Overall, it was a disappointing experience that affected the mood of our visit. Nando’s is usually a place we enjoy, but this particular evening was spoiled by the poor handling of a disruptive situation.

the food came so quickly and delicious. the manager i think his name was Gus was amazing. he provided great customer service

I went a few weeks ago Food was awful as well as bad service, do not recommend. might as well go to Wingstop

Worst customer services ever. The food was cold, half the things didn't arrive even after asking 3 different staff members. The plates and cutlery were dirty. The staff didn't even know what customer services was. Need training again Doesn't even deserve a single star. Come on nandos I'm sure you can do better

Absolutely love a Nando's, but honestly can say this is one of the slowest restaurants which has the rudest staff in. Once we had gotten seated we placed our order and waited… and waited and yes waited it had been 45 minutes after we had paid and all we had gotten was our drinks. From the table we was sat at we could see the food we had order for a lot of the time we waited. So I told a member of staff and he had to get the kitchen to remake our food as it was probably cold. They were slightly rude and I can honestly say not very hard working. I’m sad to say I won’t be a returning customer to this Trafford Centre Nando’s.

Me and my family normally go to nandos. Sometimes the wait is ridiculous and the food is cold and not made properly, but this one time I was fuming. Me and my family came to eat one time and the wait took 1 hour but that was fine but this was on a whole different level. The wait took 30 minutes but half of the seats were open. We finally got a table and ordered our food. We were waiting for 30 minutes until finally our halloumi came. That was perfectly fine until my family member asked for mayo and the waitress came back to our section and started talking to someone else and didn't have our mayo. We finally told her about it and she can back with it. Another 30 minutes after our food came. My family member was going to ask for something else but as soon as the waiter put the food down he ignored us and left. The food was cold and the loaded fries had a little bit of cheese in the middle. Not happy nandos

Food wasnt great and very long wait.

Visited on Monday morning, Wes served us multiple times and was fantastic both me and my wife commented on how friendly and helpful he was.

Great place for a dine in. Good service as usual

Long waiting times to be seated otherwise food is nice. Bonus it's halal.

Ordered a chicken pitta here and when it arrived the slice of chicken inside the pitta was the size of a small chicken tender. It wouldn't even fill a toddler up, let alone an adult. Gutted that I didn't take a picture of it to post on here. When i mentioned it to the staff member he dismissed it completely and said that it was standard to serve it as such a tiny portion! Needless to say I won't becoming back here again.

We visited on a Tuesday hoping it wouldn’t be too busy, it was very busy however obviously that’s understandable and can’t be helped. What can be helped however is the staff attitude. We were waiting in the queue for roughly half an hour, as we got to the front a woman in the queue next to us had her phone stolen, she was largely ignored by staff and she was asking if we had seen. A staff member came over to tell us they had a table for us and as I went to just say ‘i’m really sorry i hope you find it’ to the woman, a blonde female member of staff shouted ‘HE SAID TABLE FOR TWO’ right at us, whatever anyway we headed to the table where there were kids screaming and running about the entire time we were there. Went to order on the QR code however we had a gift card as it was actually a birthday trip, but apparently you can’t put them in online and you have to go the till which isn’t a great idea from nando’s when they have branches this busy, so had to go up to order which again the queues inside were absolutely massive and the staff were moving really slowly, my partner then got shouted at by the same woman as earlier for apparently not being stood in exactly the right spot (it was so busy she was just stood where she could be) i work in hospitality and know it is stressful when it’s busy however there is never an excuse to shout at customers, and me and my partner were already extremely overwhelmed at this point to the point my partner was nearly in tears after being shouted at. What’s the point in having a queue outside if you can’t even manage the customers inside and people are having things stolen and staff are shouting at customers? when the order eventually came it was also wrong, i ordered a grilled chicken pitta and added cheese etc however it came as just a small uncut lump of chicken breast with a tiny bit of hot sauce in a pitta for £8, actually quite depressing. Just felt like a waste of a birthday, with the gift card and having to spend our own money on top when we could have just gone somewhere else.

Mixed review on this one. Service and atmosphere were great however was disappointed with food as chicken was very dry.

⭐⭐⭐⭐⭐ Morgan provided excellent customer service! She was kind and patient with my shy 2-year-old, making us feel comfortable. Highly recommend her for a great experience!

I recently visited Nando's in the Trafford Centre with a mate and I tried the loaded chips. They were crispy, cheesy, and full of flavor! A perfect snack or side dish. Highly recommend for anyone looking for a tasty treat while shopping at the Trafford centre!

Bang average. But at least you know what you're getting.

Very good service. It's a very busy place. Nice environment

staff rude frankly disappointed good food but. lady was rude cheeky rhyme peace out

staff have no common sense and are very rude amazing food but i dont think i will be attending this nandos again free olly and ollie did nun wrong got kicked out for not ordering yet 💪🏼💪🏼💪🏼

nor a good nandos experience. long wait, dried out chicken. complained and it got worse.

Line was long for 5+ took about 1hr and after gave us a seat next to the exit.We waited for our food but then just left since they didn't tell us how long for our order worst collection worst staff ever!!😡😡😡😡🤬🤬🤬🤬

I want to thank the manager Gus who was friendly and welcoming. Upon entering the restaurant, I saw Gus working efficiently and quickly to get the tables clear so that more customers could be seated due to it being busy. He was very informative when I had asked him a question about our food order and was able to help me with ordering the food and making a change. The food was excellent, freshly prepared and hot. Thank you for the excellent service Gus ☺️ and ensuring our food order came to us very quickly.

Huge wait every time to get in,, took 45 min to get in

Prepare to wait in line for hours, especially if you are visiting on weekends with kids and family. The customer service is lacking; they seem to have a high turnover rate with no permanent staff, resulting in a lack of loyalty to the workplace. The food is ok but nothing exceptional. Be cautious of the serving plates and cutlery as they are frequently dirty, requiring you to clean them yourself. The cleanliness of the toilets leaves much to be desired as they are never well-maintained.

Five stars to the staff. Such a busy place but they all deal with havoc with a smile on their face. A massive shout out to manager Rick. He arranged a table for 16 for me so quickly. Places like these shiuld have a manager like him.

Staff very unfriendly and unwilling to help because its self service. I personally hate ordering by app so ordered at the till but the lady didn't speak very good English. There were no knives left so I asked staff who said just wait there 5 mins I'll get some. My food was on the table so I asked if they could bring them over I was looked at with disgust and asked my table number. The knives never arrived. Staff didn't advise we had to get our own plates or cutelry at arrival, just handed menus and given a seat. It's basically like a canteen but more expensive. I cannot believe the staff were put out if you even asked them a question, and were all miserable.Fair to say we will never eat at Nandos again. What's happened to customer service ??? .

This Nando’s had some of the worst customer service I’ve ever experienced. I never write bad reviews, but I had to make an exception. Lining up, to sitting down, to getting our food took over 2 hours. Upon sitting down, we were met with dirty seats with salt and rice on them. Once our food finally came out, we were unable to eat it as we were not given any plates or cutlery. When we were offered plates and cutlery, half of the table had finished their food. When we were asked how our experience was, the manager denied our claims and did not seem apologetic in the slightest. When we went to the bathroom (pictured), we saw dirty floors and dirty tables (also pictured). I am especially disappointed since we are from Canada and visiting our family here. I understand that not everything is in the control of the wait staff, but this was just plain bad service. Do not recommend.

Long queues. Always waiting time more than one hour. Food was not fresh

food taking so long for 3 people (we ordered 20 mins ago) and the person that came after us got their food first

The server can't clean a table threw food on seats and floor shabby work, put me off my food

I went to Nando's and there was quite abit of a wait to get in even though it was just for 2 people. Once we got seated I wanted to go place my order at the till again we were asked to que and wait but the staff were not serving the customers. Until I brought it to the Manager attention that I wanted to pay for my order. The Staff on the till were not even busy. Then eventually I got Served. The chips were a small portion and not warm enough. The cutley was not as clean. The chicken was ok. The Staff were not as attentive to the customers. Which was disappointing. Not managed well. Hopefully my future visit will be a better experience.

Food was great with fast and friendly service

Really upset with the quality of the food. Service is just bad. Never going again. Better local restaurants.

My worst experience in Nandos to date. Shocking customer service, rude staff with poor attitudes and cold chicken. Should of gone to Slims Chickens!

Awful cooking, completely burnt chicken. Asked for it to be changed and they got me almost raw chicken. Honestly the service here was always on top previously, but this is my second visit this month and I am most probably not coming again.

This is a great nandos. Loved the little booths. You can use the QR code to order which is super handy.

Being a Nando’s customer for the past 12 years, I’ve never experienced a such bad customer service like today’s I use a different Nando’s restaurant at all time, today decided to pay a visit to the Trafford centre store. The gentleman on the door took me to the table number 117, placed my order on the website which is great to use if you know what you having. I had a Charing platter for my self accompanied with two large Sade, spicy rice and creamy mashed potatoes which was dead dry in the side, looked like was over heated in the microwave. Staff was really rude, one of the waitress who literally stood on my hill from the back while I was on my way back to the table from bringing cutlery with no apologies whatsoever, I was chocked. I’ve nicely asked for a glass to help my self some watter here realised that must be something going on between the staff, could clearly feel the negative energy between the staff and I though they must have had a bad day. Finished my meal Which was for two ppl on my own and no one has asked of everything was ok nor picking the table stick showing others the table been checked on, although the manager being around in green shirt seen him walking through the shop floor for the sake of walking and had no sense nor a vision on what’s going on the front of the house despite the eye contact we had while I was eating. What a shame becose this rude customer service I received from those two waitresses I will never step in Nando’s again. The best branch I regularly visit it’s Manchester four. You can’t beat their customer service there. But sorry guys won’t be back again.

Dined in Nando's Trafford Centre quite a few times, it is nice food, we tried a variety of things..burgers, wraps, wings and rice. Just felt a little rushed, too busy for great service!

this was the worst experience i’ve ever had at nandos. i got the loaded chips and when it came the chicken was rock solid. my friend also got the loaded chips and hers was not only solid as well but pink!! i complained about the food and when i did they tried to offer me more chips. i’ve never felt more sick in my life and the chicken i took a bite out of has made me ill. DO NOT COME HERE

Ethan the host was so helpful I was dealing with a tragic 2 year old. He made it this much better thank uou soo much

Came in earlier guy pushed in and this old Indian women worker was very rude was told he pushed in then she proceeded to laugh and when the manger came she was laughing more appalling behaviour should be fired.

This branch tatstes better than the rest idk why😭😭

Seated quickly as was weekday but can be long wait times on weekend Food was promt and staff were lovely

Always good place to eat. Reasonable prices. Recommended.

Was a bit too crowded. Friendly staff

Fantastic customer service by Usman. Very observant and very helpful. He saw me struggling with a bottle of ketchup, next thing i know he’s at the table with a fresh bottle of ketchup. A credit to the team. Well done Usman

Enjoyable place and very good food.

Nando's is not the same anymore. They used to be famous for their grilled chicken. However, nowadays, they have served you a boiled one. What a shame!

I would like to say i am usually trying to not give any business 1 star rating because i know how hard it is to run a business however the service i got and the staff attitudes were unacceptable! I loved Nandos for so long and most of time foods and generally service were good. Trafford center branch used to be so much busier when we were visiting and last time we visit on Wednesday evening it was busy but not busy as usual , the guy on the till was taking our orders he was very rude didn’t even bother to give us the receipt he just left the till and ask me to take it from printer anyway we sat down waiting for food almost 30-40 mins food arrived cold and one of them was wrong my mate take it back and get the right one but it was again cold and rock hard when i went to try to find salt and that guy again was on the sauces and cutlery area and I couldn’t spot the salt i have asked him sorry where can i get salt and he was answered an ignorant face without even looking at me it was really really pisses me off ! the manager of this branch needs urgent attention to train staff member in here but if you thinking that you are in a busy shopping centre and you don’t care customers its okay ( i have seen many big brands and chain gone bust by doing this ) finally and Unfortunately i won’t go back for long time maybe never to this branch fully disappointed !

Lovely food and some great service. Staff were all friendly and attentive. I was seat quickly and food came relatively quick.

1st you cant beat Nandos, 2nd there is always a que here. We ordered family platter and for kids we nandinos with bottomless soft serve..

Fabian was so lovely and couldn’t do enough to help. He was smiling the whole time so I rate it a 5 star x

Nando's never disappoints! The half chicken, wraps, chip recommended , is incredibly flavorful, and the Sunset Burger is a must-try. Highly recommended for anyone craving delicious and well-seasoned chicken!

Expensive given the quantity of food and mediocre quality. The staff didn't pay much attention to customers and expected everything to be ordered via an app. Other than that, the experience was okay.

Consistent standard across the Nandos I have visited is maintained here. Can get really busy so go ahead of peak lunchtime to get a tablenwithoit queuing. Loaded fries are tasty, value for money and great to share.

I usually go to Nandos at least once when visiting the UK. The food is good, i love the hot sauce. The Trafford Center branch certainly keeps the standard. Service was a bit slow. In terms of atmosphere it depends on where you are seated. The booths are nice, but the seating at the back feels crowded.

Nice food only negative thing I would say is somtimes the queues are very long

Peri peri chicken is too good. Their sauces are fabulous. Recommended

Amazing food but the best service by a lovely girl called Safa, so polite and friendly and was really welcoming and attentive to all our needs. Will definitely be back because of her treatment!

Our go to when we visit the Trafford centre! Spot on with the food as always! The manager was really polite & helpful. Will always recommend… Great variety of dishes, loving the new dishes on the menu … 😊

Pretty basic for Nando’s. Everything tasted good but the fries were cold. The chicken gravy was to die for

Daylam was very attentive and a great server, food was lovely

Lovely food, defo would recommend for a day out with friends !

Lovely staff, Patricia was very sweet, food was amazing, didn’t take too long and cooked to perfection! Would definitely recommend 🙏

should have just gone burger king

Fantastic experience today- me and my partner were served by Patricia and she is amazing, nothing is too much trouble. The best Nandos we’ve been to, very busy but the customer service is always 10/10.

Service is non-existent, app based. The food quality has dropped dramatically since the last time I had Nandos (~3 yrs). Chicken is is dry, greasy and of poor stock. The seasonings are all show and no flavour. I'm also fairly certain the ice machine is not cleaned. Hand washing basin Infront of customers is a vile view.

Had the sunset burger, below average quality

So walked in the woman seated me at the back the reastraunt like she was trying to hide me. She started speaking to me in sighn language didn’t have a clue what she waffling about. Maybe next time make her restock the sauces instead of serving the food. One of the workers kept giving me dirty looks. Weren’t having any of it chucked a piece of garlic bread that was burnt to a crisp and was like I was eating charcoal of my nans fire place straight on her forehead. Btw could land a plane on that thing. Overall appalling

The reason why I gave 3 stars is because of the shocking wait , which I understand because it was a Saturday. The main issue was, we stood in the line of 5+ and all we kept seeing is staff taking in families of 4, 3 and 2, there were families of 5 stood in the line of families of 4 and staff were still taking them in. We waited over a hour watching staff taking those families in. Until a lady behind me spoke up about why they're making us wait for so long, he explained there's no space for families of 5. So she went quiet. But the staff came back to the line of family of 4 to take the family in and they were 5 PEOPLE! so the lady behind us spoke up again how is there space for them when they're 5 people stood in the wrong line!! So the staff said but its a table of 4 and cus they have a child they can squeeze in. We had children too!! We could do the same too!! So he decided to take us in cus we agreed to squeeze in for us to be seated at a table for 6!!!! What a joke!! We were told there weren't space!! Why did your staff do this to the line of 5+ people!! We were waiting patiently until we saw your staff were taking the actual pi$$!! Once we were seated the food was delicious and the staff serving us the food were absolutely lovely!! You need to sort out how you take people in when there's a line!!

Food order was missed and the manager said it’s not their fault there wifi didn’t work and they didn’t receive the order

I would like to thank everyone from serving to seating to making the amazing and lovely food today for table number 133 between the hours of 6-8pm. I can appreciate how busy the queue was while everyone was fasting. So therefore Thankyou for your efforts. We felt privileged to eat here today. Thankyou for supplying with dates. I wish you all the very best for the rest of the month! Well Done team! Specially to the female manager who worked fantastic.

Slow service, cold food, flat drinks. Standard has gone way down since I was last there a few years ago.

I love Nando’s I Oder full chicken with fries when I eat chicken I see that giblets in chicken when I ask some one they said I never clean chicken am shocked what am saying I have no words

Our always favorite place for food my children loves to have everything from their menu plus points are situated in Trafford center where you can shop and have Halal food.

We came here on a Wednesday 5pmish. Not crazy busy but busyish. There was 2 of us and we were placed on a small tiny round table in between booths on one side and table/chair/bench on the other side. We then asked a female waitress if we could please move to one of the booths as we felt very claustrophobic and I am pregnant. She went on to say the booths are for 3 and more people, bearing in mind all booths had 2 people in them only and no more than 2! She said she will go enquire if we can be moved, we seen her talking to the male man who had placed us at the original table however didn't come back to confirm the move with us. We then decided to move anyway. When we seen the man who was attending the door, my husband wanted to let him know the round table was free as we had moved, the man just walked away from him not even looking at him or acknowledged him even though he had originally stopped to listen. We placed the order online and a male waiter appeared from behind me slamming our glass on the table and walking away! When the food arrived we asked if we could have some plates please as we had a platter to be told we need to go get the plates ourselves from the front where there was no plates, utensils or napkins! One of the worst customer services ever, they all just walked around huffing at customers who had asked questions and with a face on them!

Top service good food friendly Staff

Food good. Cleanliness needs improvement. Dirty plates and cutlery. Seating area also dirty. The toilets are very dirty.

Awful experience will not be going back. After waiting 40 minuites we sat down and had to ask for the table to be cleaned as was sticky. Food arrives and the chicken was chewy and hard on both meals. We told a female member off staff and picked up our wraps and said she will get fresh, we said we wanted all food changing as by the time the wraps were back everything else would be cold. The girl didnt appologise just took the food away, then placed the plates with new food down and said nothing. The new one wasnt much better. Asked for medium spice and taste like lemon and herb. AWFUL

The service was terrible. We had ordered the platters but when they had been brought out to us and after waiting ages we had to ask for the plates as the waiter did not come back. We then had to ask for one of the meals which hadn't come out to us and then they forgot to bring out the desserts. By the time the plates had been brought out to us and the forgotten meal the food was cold. Won't be going back.

Nandos is run of the mill as its a chain...u kind of know what your getting

Went here last week, the food was ok but the service and restaurant itself was appalling. The restaurant was filthy with food all over the floor, the toilets were disgusting, barely any toilet roll, broken holders, wet everywhere. Also from the time we finished our food till when we left, not one server took our plates away. As well as this it took them 35 minutes to get our desserts which was only sorbet from a tub and a slice of cheesecake!! Will never go back there, it’s awful…

1st time here, it was fab food was delicious, great service and decor was really nice, overall prices were not too bad. Nice treat for me

A bit better queue management will help

Nando's has lost it's authentic taste don't know what went wrong. Couldn't get drinks the tap for coke was broken

Food is really good and not overly priced::only downfall was the queuing for 40 minutes as it gets very busy

Love the food but unfortunately one of the staff weren't professional at all

I ordered online for collection but ordered to the wrong store by mistake. The manager at the time Patricia contacted the store herself to get the order refunded and got the chefs to make my food as soon as possible. Within a few minutes I was leaving the store with my new order. Pat was really professional and helpful not just with me but she was also showing great customer service to all other customers.

The mac and cheese was very bland but other than that all delicious! Hummus, peas, peri chips and the beanie pattie would definitely recommend. Atmosphere wise the toilets were quite dirty, people throwing used toilet paper on the floor etc so think more regular toilet checks needed unless we just went at the same time as many other dirty customers

Been to nandos today, ordered two half chickens, to be told they haven't got any as they have no machine to cut them. Very dissatisfied, ended up with skinny chicken wings.