Delta Hotels by Marriott Manchester Airport in Trafford

Very dissappointing in many respects. Kept waiting by reception staff when checking in, requested room service but kept waiting for over 90 minutes, had to call and call and had to keep chasing. Car parking very expensive. Staff not particularly helpful. Only booked because have stayed at other Delta hotels but this was very dissappointing.

I am completely appalled by the way I was treated today. I left my purse in the hotel room yesterday - I had used my card to pay something and unfortunately left it on the bed. I realised the following day and called the hotel . At first I was transferred to a full mailbox so then had to call back . I was greeted by a women called Saim who was rude and unhelpful she left me on hold for 20 mins . I eventually gave up and called back . Still at this point I had no apology or empathy for the poor way I had been treated in what is a stressful situation given the contents of my purse . I then asked to speak to a manager and was advised well if you want that you will be on hold again. I then spoke to the “manager “ who advised someone was now in the room and nothing had been reported found so too bad. I was then told to call back tomorrow. I have not only lost my cards and an expensive purse but also sentimental things and quite honestly have been treated so bad . The purse was left on the bed and clearly they had no intention of helping me. I now have to report this to the police and contact there had office . I have no words !!!!

in the three days of our stay the wifi was almost always broken, the air conditioning in the room worked intermittently and the toilet flushed too much, too weak (imagine what the problem was). furthermore I had breakfast paid for by my company but every morning they didn't know it and I had to explain my whole situation again. A disaster of poor care and professionalism.

It's visually a nice hotel, however, some very annoying points. Pro's Breakfast was nice (Buffet) The room was clean. Showers were warm. Reception staff were friendly Cons You have to pay an additional £18 per night to park at the hotel car park, parking's not included with a room. We only had two plug sockets in our room for a family of four that we could access, the rest have been completely adapted so nobody can use them (Pictures) the hotel changed the configuration of the plug sockets, apart from two sockets. very weird. The TV kept turning itself off for no reason. They've put USB sockets in the lamps, not a single one worked. If you use micro USB like most newer phones do, you will be screwed.

Good hotel, nice rooms and great facilities!

Good place and very near the airport

Unfortunately the management here go on the ethos that they are right and the customer isn’t! Paid nearly £200 for a room without warm water! They moved me but still the same problem! The manager then came to check the water and intimidated the problem was with me as I should except luke warm water! They couldn’t admit there was a problem and I was wrong even though I moved room twice! The attitude was they were right and I was wrong even though I am a gold elite member of Marriott hotels so stay at a lot of their hotels. The management seemed inexperienced and just wanted to argue with me in my opinion and I wasn’t willing to offer any discount for having Luke warm water at best! Wouldn’t stay here again only due to management being unprofessional and argumentative in my opinion! Tip: don’t dare say you are unhappy with something as you will be met with an inexperienced member of management who will just argue and disagree with anything you are saying! You are wasting your breathe! Shame as nice hotel apart from that!

Cosy warm and welcoming friendly staff

Close to the airport with shuttle service, excellent restaurants and a nice executive lounge for those who have access

Nice and comfortable hotel close by Manchester AirPort. Staff very courteous and rooms are spacious, clean, and modern.

The staff are pleasant and professional. The room I had was billed as an executive room but tech outdated (no USB C connections and no regular UK plug anywhere near the bedside tables). Unacceptable. Also miles from the only lift, so do request lift/reception proximity if you face mobility concerns or have heavy bags. Great water pressure though.

I would not ever recommend this hotel It’s a disaster So disorganized Restaurants neatly abandoned I m here now and feel totally stuck It’s clean that’s about all it had to offer

The best place to stay loved it

Clean rooms and great location. We only wanted to go in to central Manchester for one day and was just a 30 minute drive.

What can I say I really like this hotel but my confidence in the service, front desk and from managers here is appalling. We have stayed at this hotel 4 times now and for three of those occasions our car has been hit and damaged. On one occasion they did tprovide some help, which was down to Michal who did his best to try and get us to return. We took him up on his offer and parked somewhere we were told was safe. However we were hit again. We advised the hotel and asked for their help in checking for CCTV footage. Despite filling out reports and being right in front of the camera at San Carlo we got nothing. Fake offers of help the night duty manager Anne Marie did nothing and did not even contact us with and update and Ehpaw who I contacted and took on the case was just as bad. Nothing done. Despite the lovely atmosphere, the great restaurant staff and great transfer service the hotel has the worst reception and management I have ever encountered. Do not leave your car and pay for parking at this hotel ,the service and security is beyond appalling

The hotel was clean, but the room numbering was very confusing. Additionally, I called to get a shuttle from Terminal 3 of the airport and was told by the automated system to go to Bus Stop D. Turns out, there was no Bus Stop D for terminal 3. When I called the hotel they were not very helpful and claimed the information on their system was correct. I ended up having to pay for an Uber to the property as the shuttle stopped running before I could figure out how to get there. If the directions were clearer on their website and on their voice system, I would not have had that issue.

Really disappointed with the hotel. Check-in was busy upon arrival, staff didn’t seem to be particularly bothered about the queue and when one became free, they appeared to prefer to keep their eyes on the computer screen rather than look up to invite those awaiting check-in over to the desk. We were situated on the ground floor. The corridor was noisy, and we could hear those in the room next door very clearly. Rooms were just ok. Nothing special and could do with a little TLC. Car Park is overgrown, the tarmac could also do with relaying. Overall, I think I’d rather pay a little more and stay in the Radisson next time we fly from Manchester Airport. I wouldn’t stay again.

Went for breakfast. Great choice. High quality. Wonderful service.

Close to Manchester airport, plenty of parking space, Rooms are spacious and well equipped, There was heater in room due to no central heating system, Staff were helpful, Basic breakfast menu, Overall a good budget hotel.

Booked two rooms and asked for them to be charged to my card. Twice. Hotel decided to charge the other room to my client's card despite separate requests NOT to do so. Took a week to refund his card and charge correctly. Now several weeks, 5 calls to hotel, 2 two international customer service and 6 emails later the hotel has still not fulfilled its legal obligation of providing a correct invoice and receipt for the second room. If you are a business traveller avoid. The hours of hassle due to simple details being too much for the staff are too big a risk

Great location next to the airport, parking is not exactly free which is annoying. The pool is always busy and usually from external people not from hotel guests. Other than that it's decent, decor is not the latest

Great food and breakfast. Staff were very friendly and helpful. Would go again.

Very disappointing experience, on their phone line they don’t have any options to get through to the actual hotel staff so it’s really hard to get in touch with them. Paid an extortionate amount of money to stay here and park close to manchester airport, 2 weeks later I’ve received a parking ticket from them and now they’re not answering the phone. The rooms are also very outdated and if you book a triple they put you in a room with a naff sofa bed. I’m never coming back

Great hotel, little way from the airport but the hotel provides a shuttle bus

We stayed in an Executive Suite. Photos are from our actual room. As you can see lots of space, ideal if you wanted to use the sofa bed for extra guests. This room gives you access to the Executive Lounge area located near reception. As it was the weekend it was not too busy but great to have the private facilities with complimentary drinks and snacks. Location is handy for Manchester Airport and also has a shuttle bus. Excellent gym facilities and a lovely swimming pool. Staff where fantastic and recognised our Marriott rewards status upon check in.

Great stay, comfy and clean, good food also.

Great location near the airport if you have connection flight

Ideal for a pre holiday stay. Two lovely restaurants

Can not fault it at all, staff where very helpful. Room was stunning we was in a deluxe room on the balcony, there was a wedding on but we heard nothing so peaceful will defo go again

The room is pretty clean and neat. The service is great. The restaurants, their ambience and the food are perfect. The location is pretty close to the airport. However there is no customer lift. I got a room on the -1 floor. I had to walk a long way to take the stairs. Not suggested for senior citizens who can't walk long or climb steps. Otherwise this place is worth the money.

Stayed at the hotel with my family, after being home for christmas. The day at check out, we needed to leave our luggage at the hotel to pick up our car. When we got back to the hotel, i parked outside close to the entrance, because i had a sleeping kid in the car, and 7 luggages to pick up. There was a few people in line before me, so it took about 10-15 min to wait, get all the luggage and get in in the car. Suddenly after a week or two, we got a parking charge of 100GBP!! We tried to explain what i just wrote, but we were met with «no evidence for that». Even though they could check their camera recording. Will never be back or recommend this hotel to family or friends. Sorry Delta, this could be quite a different review.

Fabulous hotel, beautiful rooms and professional staff, nothing was too much trouble, from the porter to the reception staff. The Italian restaurant is beautiful and with extremely attentive staff, the food is a little on the pricey side, but so tasty and cooked to perfection. I used the shuttle bus provided by the hotel from the airport, and due to a problem with the bus the next morning, the reception staff arranged me a taxi free if charge, back to the airport.

Attended for a wedding event. Good facilities for the same, but parking can be an issue if you don't register your car!

Nice hotell but expensive but not tasty food.

All good clean and tidy ,shuttle to airport car parking,

Hotel looks nice but very confusing in terms of picking up and dropping off Hertz cars.

Lovely hotel but BEWARE! some rooms are below reception with no elevator. 2 rlights of stairs with 4 cases is not ideal.

The only problem I had was that breakfast was not included with our expensive room and that we had difficulty finding parking. This is why i scired 4 stars. Otherwise we had a very pleasant stay.

There is nothing wrong with this hotel. Only you must walk many yards of corridors before you get to the room.

We used the stay, park and fly service. Reception staff were pleasant. Room was clean and bed was comfortable. Accommodation was fairly basic and definitely taloured for short stay. Leisure facilities were quite run down and could have been doing with some general upkeep. It's similar to what you'd expect from a public leisure facility - broken tiles & cold showers. There is choice of 2 restaurants within the complex- a French hotel restaurant and an independent Italian restaurant (I'll review this separately). We ate at the independent restaurant so can't comment on the hotel food. Did have some drinks at the hotel bar which were nice. Again staff were very pleasant. Shuttle service was quick and easy. All in an enjoyable stay and would return if flying from Manchester Airport in future.