Nando's - Maidstone in Maidstone

My favourite restaurant in England was Nando's, now I hate it, the way the staff treat people is so rude, the last time we went for a meal as a family, they were so rude to the takeaway drivers, I couldn't believe it, you are a human being too, you don't realise this, but from now on I will not even give you £0.01, I will tell everyone around me as a family, you are going to be a disgusting restaurant chain First learn to love people to be human, first learn how to treat people. I was uncomfortable there as a customer, you don't care about working there, you are nothing, you are nothing.

Completely gone of nandos . It's gone really expensive and they had no 1/2 chicken available on a weekend and it wasn't late ..I ordered thighs and really didn't like them ...taste like cheap chicken . It's put me off eating at nandos for life ...the prices are ridiculous services was good but prices and food disappointing

We had a disappointing experience at Nando’s. Despite paying for refillable drinks, we were refused a refill because all the machines were closed. If refills aren’t available, they shouldn’t be advertised or charged for.

We had a very tasty meal at Nandos this evening.. service was fair, food came fairly quickly, but our starters were brought out at different times, so we did not get to eat them together, but they came out hot.. I asked to change one of my sides quite a while after I ordered my food, and it was altered last minute with no issues. Clean restaurant. Quite busy, which is always a good sign. I had the new cheesy, garlic pitta to start and it was really good

Had a takeaway delivered by deliveroo. Firstly it came with 2 couriers as a large order so by the time the burgers in the second delivery arrived all the chips/Rice/sides were cold (I appreciate that's down to deliveroo) . The food quality was awful and the portion sizes a joke. We had no peri peri salt on the chips despite ordering them, the boxes had around 10 chips per portion and the rice was a 1/4 of a box and was very very dry. I contacted the store who were not helpful at all (told me to contact deliveroo) and so now I'm having to dispute with deliveroo who also say it's not their problem. The responsibility is being passed around. I understand the delivery is with Deliveroo but they don't make the food or pack the boxes. There were 8 of us and the total bill was over £130 and not one of us enjoyed the meal. Disgusted with the service, food and lack of accepting responsibility!!!

Had a takeaway delivered by deliveroo. Firstly it came with 2 couriers as a large order so by the time the burgers in the second delivery arrived all the chips/Rice/sides were cold (I appreciate that's down to deliveroo) . The food quality was awful and the portion sizes a joke. We had no peri peri salt on the chips despite ordering them, the boxes had around 10 chips per portion and the rice was a 1/4 of a box and was very very dry. I contacted the store who were not helpful at all (told me to contact deliveroo) and so now I'm having to dispute with deliveroo who also say it's not their problem. The responsibility is being passed around. I understand the delivery is with Deliveroo but they don't make the food or pack the boxes. There were 8 of us and the total bill was over £130 and not one of us enjoyed the meal. Disgusted with the service, food and lack of accepting responsibility!!!

Nice atmosphere and staff friendly enough but food sorely lacking, cold chips just isn’t good enough

So, food was great!! Chicken was exceptional. Reason for 3* is because we had a large order and app kept disconnecting and losing order. Had to do it 3 times for 6 people. Although staff were friendly, it wasn't a busy night for them, we all got really annoyed and there was a significant lack of assistance from staff.

The quality of food here became awful in the last year or two and unsurprisingly now has a 2 star hygiene rating after rats were found in the kitchen. Cold and small chicken portions. Dirty or missing cutlery. Messy dining areas. I think they care more about churning out the deliveroo orders than anything else these days.

I took my family there and I was very disappointed to be served cold food that didn’t appear fresh at all. We were offered free dessert as compensation but what we wanted was not available. We were not advised on what options were actually available for dessert, so you can imagine the disappointment when we were told our preferred choice was not available. Very poor food and service all round, and a waste of over £60.

Awful. Firstly ordered a quarter chicken which came and 80% of it was bone so had to send back. The guy who we complained to did not understand what our problem was. Well we order chicken, we'd prefer to have some meat to eat. Then the ice cream machine broke as we paid for one and we were told to hang by it and the manager would be up shortly to fix it. 5 mins past, asked a member of staff who said she will be up in 1 minute. 10 minutes. Asked again. Told 1 minute. And after 15 minutes approached the manager who was just stood at the till and apparently she had been on the phone for the last 15 minutes. Clearly not when stood at the till serving someone a gift card. Wasn't even sorry, just said "what do you expect me to do? I had to answer the phone".. awful experience and awful customer service from the manger. We paid for the ice cream via card and were refunded via cash as well as she couldn't be bothered to do it.

Gross they have rats and their food hygiene level now is disgusting!!

We always find the food at Nando’s is tasty and we visit on a regular basis because of this. Staff are friendly, but appear to be too busy or otherwise occupied. We ordered via the app and collected our cutlery, but no forks were available. We asked for forks and were told they would get some. We also asked for vinegar, but was told there is none in the restaurant, this has happened on previous occasions! Please re stock. Our main course arrived before our starter and before our drinks and we still had no forks, so we couldn’t eat and food was getting cold! We chased up the starters, drinks and forks and the staff apologised. On our departure there was quite a few staff members downstairs standing around having a chat rather than paying attention to customers needs.

Great reception and served on time.

worst place for delivery drivers.Delivery pod is far in front of the shop,no one takes notice of the drivers waiting outside.Their response to the driver is really poor.This need to be changed

Great friendly service .. food tasty as always ... The place is clean and tidy ... The little takeaway window (deliveroo, ubereats, justeat) is a neat idea ... Overall superb experience ...

I love nando’s because the food is so good especially the chicken it is lovely!

For a customer that orders twice a week Nandos, tonight was a disgrace, ordered the chicken plain in wrap, and lemon and herb in pitta, but as tonight, as probably to.much stock of very spicy chicken, they had decided to put in our food very spicy chicken. This is unacceptable

My wife and I recently enjoyed a meal at Nando's in Maidstone, the food and atmosphere were typical Nando's which is pretty good. Five stars for the service from our waitress Hannah who was charming and efficient, a real asset to the restaurant.

Really friendly and helpful stuff

Good food, staff, and service. However walking up the stairs, in the restaurant and on the way to the toilets, you appear to stick to the floor, I would suggest an urgent consideration.

Recently bought grilled chicken wings and 3 of them were completely burnt. I don't know how they serve these to their customers.

Food was ok its nandos. Review is mainly for the great customer service in this Nandos Branch. Frankie on the 1st floor attentive and helpful.Matthew the manager of the day sorted our issue with the food. Haven't had such good customer service in nandos since nandos in general opened. Review from a londoner.

DO NOT ORDER FROM HERE IF VEGETARIAN! Ordered vegetarian wrap on two separate occasions, both times they arrived with chicken in. Also, half our order didn't arrive. Disgusting.

UPDATE Still slow service when collecting for takeaway. Booked a collection slot with an hours notice. Upon arrival still hadn't started cooking. Had to then wait another 30mins before it was ready to take away. Arrived home for me to realise they had forgotten some of the food inside. I am at a loss as to how they can still not get this right? Not cheap either!! ORIGINAL REVIEW Food here is always a great meal! It's nandos so what could go wrong?!! If ordering online, be sure to give at least 30mins before going to collect, as they can have delays in kitchen. I think the kitchen struggles to keep up, so there can be a wait for tables to when eating in. I guess that's the price you pay for picking a favourite spot in town. Not the biggest of portions though, so quite expensive for what it is...

I have been a fairly regular customer for years at Maidstone Nando’s so I’m extremely upset that I’m having to leave a 1 star review. The Beanie wrap that I received via delivery today had chicken mixed in with the beanie mixture. I’m obviously very upset by this as I’ve been a vegetarian for 5 years. This is a massive cross contamination issue and I worry that some of the staff there might be careless when it comes to cross contamination which is a huge issue for people with allergies. This has never happened to me before so I was completely surprised by this. I obviously won’t be visiting the restaurant again and would like to know that something will be done in regards to an investigation as to how on earth this happened. This wasn’t simply a mistake in doing the wrong order or labelling it wrong because the chicken was with the other parts of the Beanie wrap. I don’t wanna sound like a bad person and I know everyone makes mistakes but this is a terrible mistake to make and there needs to be accountability taken and appropriate consequences.

I recently dined at Nando's in Maidstone Town and had a fantastic experience. The chicken was absolutely perfect—juicy, flavorful, and cooked to perfection. I also tried the chicken liver, which is a new addition to the menu, and it did not disappoint. It was delicious, and a great surprise for something different. Highly recommend this place for a tasty meal!

Great location as I have just moved nearby and can pop in for a quick meal . I often go for a wrap but this time I tried a 1/4 chicken and it was amazing , will definitely be coming back and ordering the same thing . I believe the guy on the grill was called Ash , so very well done to him .

I would personally rate this Extra-Hot. Wow, the chicken was juicy and succulent but beautiful charred at the same time, I could tell it was made from hands that still have a passion for food! (sometimes nando’s gets a bit dry but this was top tier) The server mentioned it was Ash that made my food, I just want to say thankyou for making our time in maidstone brilliant - keep up the amazing work!

Firstly the staff were friendly and helpful but it went down from there. Your feet stuck to the sticky floors.😬 The whole place seemed to be in need of a deep clean. I wished I had taken photos of the small portion sizes. It was expensive for what we ordered. My wrap was tasty but was lost on the plate. My wife's salad was boring and tastless. The toilets had some atmosphere as there was some piped music. The whole experience smacked of a company struggling to make ends meet. Probably because of high business rates, rents and everything else. Overall a disappointing visit and I will not be going again. I cannot recommend Nandos Maidstone.

I ate here once 8.5 years ago while on holiday in England. I've been chasing that high ever since. Would definitely eat here again... now I just need to figure out how to get back to Maidstone.

Great Nando's in a central location. Spread across three floors, with seating on the first two and then toilets on the top floor. Lots of seating. Service was really good and the food was as usual on-point.

It's Nandos... Consistent and delicious as ever

Just way to cramped and crowded to enjoy.

Great staff at the Maidstone Nando's

Went in for my God sons birthday and it was fantastic. The food was well prepared and cake out in time and it was amazing. Loved the peritamer wing platter (my favourite ). The ambience was also good and the staffs were friendly and ready to help

The food that was ordered on the app was delivered quickly and was very nice. The staff were attentive and helpful. A nice place to eat. Clean and not noisy.

Amazing food, service is amazing and thank you Brogan for the excellent service :)

Arrived and delighted didn’t seem busy - no guessing why ! Firstly, no atmosphere at all employees standing around ‘chatting’. The drinks machine was giving out ‘flat’ drinks. When mentioned we were advised gas needs changing to be fair they advised when this was done, although it made no difference. Food arrived - cold. At no point did anyone ask if everything was ok as per other Nando’s. We left and left did and full glasses of flat coke. Normally I’ll give any place another chance - but no not here it was the worst mean I’ve ever had.

We waited 60 minutes for our food, my corn on the cob was completely burnt. The staff very slow even though the restaurant wasn't full. Tables were not cleared or cleaned. Leftover food was on the floor. This was the worst Nando's we ate at. Not going to Nandos in Maidstone again!

The staff here were absolutely amazing, really impressed at how enthusiastic they all are and how helpful they are. Adrian especially made us feel very welcome, he was polite, happy and very enthusiastic. He was welcoming from the second we walked in to the moment we left. thankyou again

Came in for a cheeky nandos and its was amazing, we where seat right away and told that we can put our bags behind the booth to make sure we had enough space, it was quite busy for a sunday but the atmosphere and service where amazing, accidentally got given a extra beer, offered to pay for it but was told its on the house which is amazing, 10/10, and thanks to the manger on shift who was outstanding and really put a smile on our faces

Online order made for collection, placed the order 1 hour before chosen time , it was evident that the food had been sat for sometime awaiting my collection as the chicken was very dry when inspected. On the flip side the staff were very friendly and nice, just a shame they'd not timed the preparation of my order correctly .

If we hadn’t had to pay up front we’d have walked out. Prioritising online orders over sit in customers we waited 5 minutes to order whilst they were on the phone. Food was standard Nando’s quality once it arrived after 50 minutes

I was out with family celebrating my granddaughters birthday. The meal was tasting great and then at the end of the meal my older son tipped the rest of a bottle of ketchup his daughter had been using to finish some chips off and out came from the ketchup bottle chicken skin that had been put in there. The manager didn’t even offer refund just said he checks the bottles every day. That was disgusting and customers should be aware! I won’t be eating there again and Nando’s should offer ketchup in sealed packets only. My granddaughter could have been very unwell on her birthday due to this.

It was a good experience to eat at Nando’s. My wife and I enjoyed the place and service, it creates a friendly atmosphere and makes you want to come back. The staff is efficient and friendly, we enjoyed conversations and cracking a few jokes. The food is well seasoned and nice, but sadly it is a surprise how small the portions are. This is my only criticism as when I ate in different Nando’s few years ago the portions seemed larger. With all that in mind it is definitely a recommended place to go and we hope to come back again.

Came here with friends for a birthday lunch. As a veggie I ordered the mushroom and halloumi burger and after a ridiculous wait I was brought a chicken burger. CHICKEN… I am a vegetarian and I find this unacceptable. It then took another 20 minutes to griddle a mushroom.

The service is good, and the employees were friendly. The location is convenient, although the establishment's interior is a little tired. The food is a mixed bag: the chicken was excellent, but the Peri-Salted chips just tasted like oven fries (in other branches, they're spicier for some reason?) and the frozen yogurt was outright foul. Value for money was acceptable - not more, not less. Overall: meh. Not great, not awful (except for the yogurt, which should be avoided like the plague). If you come here, stick to the chicken and you'll likely have a better time.

The place could be improved a little more. However, the food is delicious and the portions are sufficient. Although chain restaurants normally do not offer very delicious food, this place is quite successful. I recommend you to come.

Been to aylsford South loads of times today very disappointing service ok but not as helpfull as usual ignore customers speak to them thay look away I give good reviews but not this time spent a lot of money for bad service sorry tean asked about reward staff on till don't know about rewards

Friendly staff, great service. Manager always has a friendly joke with customer and staff, refreshing to see.

Fine dining. Polite staffs. Manager is great. Food is so tempting.

How the heck they get a 4.4 is outrageous!!!! The food we ordered was an absolute shock! Disgusting to say the least!!!!!!! And to not even offer a refund and take their bowl of dog food back is outrageous, Nandos will never see me again!!!!

We invited our grandchildren over to share a take out from Nando’s Maidstone we placed our order and waited patiently An hour and a half later the delivery arrived at a cost of 80 pounds sadly the chicken itself was missing with some side orders meaning the family would not be eating more so the grandchildren who had waited for the so called treat of their choice. I called the branch the call was diverted to an off shore customer care facility i believe in America following another 2 hours on the phone they refunded the chicken element alone and assumed the matter was closed. My family had not eaten and the experience was unacceptable so i drove to the branch. I spoke with Adam the the branch manager who was completely unaware of the issues as the customer car apparently do not update the branches. Regardless i expressed my disappointment with the lack of food delivered and how my family had gone hungry as a result of this poor service at a cost of 80 pounds less the 21 pounds offered as a refund from the customer care to be credited some 5 days after the event. The branch manager Adam offered to intervene with a request for a full refund and a complimentary invite to the branch for us to attend. An email was sent from the branch manager outlining his proposals and detailing the actions he would be taking to make a positive offer to redeem the experience. Since that date we have sent 4 emails and made 3 calls to the branch to confirm the situation as it has remained unresolved. Apparently our emails have not been actioned at branch level the customer care has closed the complaint without a refund and the complimentary invite has at no time been formally confirmed or detailed as to what exactly it would include implied or otherwise. We called the branch today apparently no emails were responded to as they claim they never received them no calls were actioned because no one bothered and apparently voice mail messages were left but there is no account or evidence of these either. We having waited three weeks to have a full refund as promised and a good will gesture confirmed are now still out of pocket for goods not received and no recourse either as the complaint has been closed by Nando’s. I would advise any one ordering a take out to call into the branch in person to place your order and check it prior to leaving as if you allow for the service to be managed by their third party provider they will take no responsibility or action any refunds or even ensure that you and your family are actually fed which was the purpose of the transaction simply our money in return for a complete order of food which never materialised. Not good for a company that claims otherwise …

Very attentive and polite staff

2 out of the 3 times here, and my order was missing items that had been paid for. The manager is quite quick to rectify it, but it will be better to reduce errors. My advice is to check your receipt to ensure nothing is missed out before leaving the restaurant.

Service was fantastic from both the manager on the shift (3rd December evening) and the staff. Food was hot and quickly delivered. Shame about the clientele at the time as they were rude and uncaring towards the staff

Met one of the friendliest service people I’ve ever met I can’t remember who it was tho.

Had a 15 minute wait but normal for the time. Was served by Tobi. The best customer service I've ever had in nandos, hands down.

Extremely pleased with my experience. Food was good but the customer service was extraordinary. We where served by Arek who is probably way over qualified to be working here as he provided us with the best service I’ve ever received. I’m astounded and will be returning.

The service is so poor. I made an order and it never arrived only to be told they will get back to me in 48 hours. So disappointed. They don't care

So today a friend and I went for an early lunch at Maidstone’s branch!! We were shown to a table, which unfortunately had some dirt on the table so we moved to a new table. The cutlery was dirty on the first floor, I informed Chloe (host) and she was very helpful and made my visit very welcoming. Will definitely be back again just because of such a welcoming host!!

Served by Antonio today really nice talkative & polite he is the reason behind the 5* rating today

I rarely get to visit Maidstone Nandos since moving away but when I do come back, they never disappoint. Today was no different, I believe it was the shift manager or team leader around 7pm today met me at door with a smile on his face ready to give me my food. Although, he brought me the wrong persons food to begin with. He was a jolly and happy guy and it made me smile. Thanks dude

Not best nandos ever as my creamy mash was more lumpy powder mash but it was changed and 2nd time was ok

our waiter Arek was so lovely, with great conversation skills. the food was good too!! will definitely come back.

We were seated downstairs despite tables of two being available upstairs, which meant we were more prone to children (toddlers) being sat near us - luckily those that were seated around us were fairly quiet. We were surprised at how slow the food took to arrive - unusual for Nandos. We ordered online (2 mins) and waited over 45 minutes for our food to arrive. My partner was frequently looking over towards the kitchen, and it looked like the chefs spent more time looking at the order screen rather than cooking. We did notice food being served and sat on the hot plates for a while before being collected and delivered to tables - the couple 2 seats away from us did comment on food being ‘warm’. 2 of the 4 chicken thighs on my plate did not have the usual chargrill colour or texture to them which was disappointing - I had to leave the skin to the side.

Never come back! Especially with the kids!

Quite disappointed! Always has excellent service and food but this time it was not so. We waited nearly 50 mins for our meal and then decided to get it as a takeaway inside of eat in. We were offered natas as compensation which was nice but got home and our chicken was very, very tough. Won't be going back any time soon!!

Arek was an extremely helpful young man. Very attentive and personable.

Decent Nando’s love going here with my family. Nice staff and management.

Excellent service from Francisco soon as we entered felt very very welcome, ordered on the app nice and easy, food was so fresh and juicy definitely one off the better Nando's we have been to, the lad who took over the upstairs at 5pm so lovely and checked on us, Excellent experience!

Excellent service from Francisco soon as we entered felt very very welcome, ordered on the app nice and easy, food was so fresh and juicy definitely one off the better Nando's we have been to, the lad who took over the upstairs at 5pm so lovely and checked on us, Excellent experience!

Staff ignored us when we walked in even though it was 6 of us.

I’ve recently moved to Maidstone and decided to have dinner at the Local Nando’s today and when I walked I was greeted by a friendly guy called Antonio, we had a funny chitchat. Service at the tills was so pleasant and Sandra was so lovely/polite. Thank you team for your lovely service today. Much appreciated.

Served by the lovely Arek, so bubbly and friendly! Foods great too:)

Great food excellent service staff very friendly and caring

Served by Arek, very friendly and helpful, always really good food🥰

Arek was a legend, upbeat and funny the whole time, get him promoted

Arek was the best person we could of dealt with, incredible service

The staff who attended us was friendly and helpful. We had a great time there.

Polite , helpful staff even though very busy .

Very bad service and ling time waiting for my food

Bad service. Bad food. Staff are very impolite

The staff were extremely busy but could not be anymore helpful. Well done to them all !!!

Amazing food and even more amazing staff, especially Antonio. He's very friendly and attentive of your needs

I’ve been to numerous Nando’s all over London, have also been to Nandos at Bluewater. Nando’s Maidstone has to be the worst Nando’s restaurant ever. The food isn’t seasoned properly, always luke warm and seems to be run by kids who don’t have a clue. Tonight was the last straw, we ordered a take-away this time from Nando’s Maidstone and seriously never eating or ordering from here again. Most of our food was missing, food was cold and not seasoned properly. The price we payed for a meal for two people, it was not worth it at all.

Absolutely terrible, chip and rice sizes halved since last time, food was cold. Restaurant was empty but yet it still took 45 minutes to get served because their primary focus was on delivery food. Restaurant staff looked embarrassed and other customers also had a bad experience. Overall a terrible experience, do not dine here. 😕

Frankie smashed it for us and my constant questions and can I have this and that or if this is possible 😆 absolute legend and the garlic bbq is amazing. I love extra hot but the taste and tanginess is just lovely. Highly recommend

UNBELIEVABLE DELIVERY TOOK OVER 2 hours and time kept changing ever getting delivery again and not even a sorry from them

They refused to accept my Nando’s rewards which is misleading and was written by Nando’s themselves. It was quite embarrassing to argue and bargain

Had to wait 50 minutes for food to arrive and they forgot all our sides. Table was very messy when we arrived and floor was dirty.

Dinner on a Sunday evening - there was issues in the kitchen with delays on people’s food when we arrived causing a lot of people to complain. We did not have any delays luckily. However, this review is for a lovely chap, Alex. He was helpful and polite to every customer that complained and he rushed around and done his best to resolve all issues. He is a complete asset to Nandos.

It's a shame places like Nandos forget they are part of a community.

Small restaurant, experienced a bit of a wait to be seated, but after we sat at our table we was seen pretty quickly, and food was good.

Went here with work colleagues, 1 staff was particularly helpful with one of my colleagues who has allergies and she explained the menu to him Food was great and lovely service

Ate here with my family, my daughter has a severe dairy allergy, she was made to feel really safe, the staff were well informed and extremely helpful. Her food even came out with a little flag saying allergy, we were told her food was prepared in a safe area. Wonderful food , fantastic staff definitely 5* from us

Slow and rude staff. Definitely would not visit again.

Still love the food here. Sometimes its very crowded.

Fantastic food and warm inviting atmosphere. Service was outstanding Arek & Tsveti made us feel so welcome and were so friendly. The Manager was also so accommodating & kind (Apologies for not remembering his name). Over all experience 10/10 such a lovely evening. Highly recommend a visit to this branch of Nando’s