Nando's Liverpool - Queen Square in Liverpool

We had a lovely time at this branch. The meat was crispy and full of flavour when we came for lunch. The atmosphere was brilliant the staff was doing their job very well too. Thank you William for being so kind and attentive. . I will definitely visit again.

Lovely staff, very attentive. Our halloumi starters were cold but we tolerated that. My chicken which should have had crispy skin was slimy. We sent the corn back, one piece was burned another one wasn't cooked. When we got the corn back the butter smelled like paraffin. We really like Nando's but there's something seriously wrong at this restaurant. We won't use it again.

Been hear twice now food is always cold and over cooked

absolutely horrendous in here, come out for a meal together and all get out food separate, waited 40 minutes for a burger and was given the wrong meals, this is absolutely disgusting the staff really need to work harder and do there job properly

Staff speak to delivery drivers like something that's dropped off the bottom of their foot. Wouldn't ever eat there after seeing how they treat contractors that are making money for them.

Enjoyable visit for lunch. Friendly welcome and seated promptly. Food arrived quickly and was delicious. The manager was very helpful with allergy details as we needed gluten free.

Our experience today at Nandos was excellent. The food, service and atmosphere was very pleasant and very welcoming. Special thanks to William for being so kind and attentive.

Shame the prices Nando's shows in this app are not the same as in the menu in restaurant. Shame those in charge of seating customers place 2 people on tables for 6. Result obviously unnecessary wait to be seated despite loads of vacant chairs

The food and staff were amazing.

Our food unfortunately wasn’t delivered. Nando’s outsource their deliveries to Deliveroo but give you no control over when the order is arriving (unlike the food delivery apps normally do). After ringing up the Nando’s helpline to find out where the food was we were told the driver wasn’t able to deliver the food so he’d taken it back to the store. We then rang the store as we’d just go and pick it up but apparently the driver had told them he’d delivered it… For context we live in an apartment block with an intercom, not once was our room called. It felt as if the store have had this issue with drivers before so they agreed to send it out again. We didn’t want to keep harassing them so left it an hour as it still hadn’t arrived, hence we called again. The store said they weren’t able to get a new Deliveroo driver so wouldn’t be able to get a new order sent out and we’d need to apply for a refund online. The lady in the store took my number and assured me that she would keep us updated if anything changed but unfortunately she decided not to. I’d definitely think twice about ordering a delivery from Nando’s as the Deliveroo drivers can steal it without you really having a leg to stand on. We’ve started the refund process online but it takes several days to get a response from them. Very poor!

i came here with my mum and the food and service was great, zainab especially was very kind and friendly

Cute place, the chicken was quite tasty. Overall, good experience!

Just wish it wasn’t as pricey is it is. Staff are lovely, when it’s busy you would wait longer to get served but the system works for them. Food is amazing would taste better if prices were better.

Food was bland Overpriced and overated in my opinion Staff were not the best either asked for some lemon for my coca cola was looked at like I was cheeky ha ha These are cheeky charging that for a tiny portion of food

Unfortunately the minimum is one star. Very bad experience in all aspects.

William greeted me with such a lovely warm greeting, that instantly I felt welcomed here. He was very polite and well mannered and explained the processes of how the service worked. The food was delicious and cooked to perfection. I would recommend a visit here especially if William is there to greet you

dead food my buddy from dundee came all the way to liverpool cuz nando’s in dundee is not halal that was his first time having it and he was absolutely disgusted the end

Ordered via Nando’s app. Order was never delivered. Called customer support who claim there is a picture taken of the food left outside…directed to to submit a complaint but the page doesn’t work. Don’t order

My recent visit to Nando's was nothing short of amazing, and I am thrilled to share my experience. From the moment I walked in, I was greeted with a warm smile and promptly seated in a cozy corner that perfectly set the tone for the evening. The ambiance was lively yet comfortable, creating a welcoming atmosphere. I decided to try the classic PERi-PERi chicken, opting for a medium spice level. The chicken was incredibly juicy and infused with that unmistakable Nando's flavor—each bite was a delightful explosion of taste. The sides were equally impressive; the PERi-PERi fries and garlic bread complemented the meal perfectly. What truly made the experience memorable was the exceptional service. The staff was attentive without being intrusive, ensuring my glass was never empty and checking in just the right amount. They even recommended a perfect pairing from their drink menu, enhancing my overall dining experience. To top it off, the manager made a brief visit to our table to ensure everything was to our satisfaction, adding a personal touch that made us feel valued and appreciated. This level of care and attention to detail turned a regular dinner into an extraordinary outing. I left Nando's not just satisfied but genuinely impressed, and I look forward to my next visit. If you're looking for a place that offers fantastic food and stellar service, Nando's is the place to go. Five stars, hands down!

Poor service and cold food worst experience🥲

Hospitality was amazing. I'm currently almost 6 months pregnant and got made to feel very welcome and looked after. Food was delicious too!

Me and my husband went to try nandoos first time from here . First we went in we don’t know that they will allocate us a seat. So we just stand there and looking for seats. So we tried to go upstairs. There was no sign it was closed. They said it’s closed and one guy came to us and speak to us in a rude manner.like you can’t walk in like this . I was so hungry . After that he allocated us a seat . But after this experience I don’t feel like eating something so I just walked out.

Just had a deliveroo from this nandos. It normally arrives cold and order is wrong from Liverpool one. However, this arrived fast, nice and hot. With napkins, sauces and peri salt! Thank you 😋

Brilliant food, service was above and beyond what we expected. Very lovely experience thank you

it’s was good for a first timer at nando’s, a lil sad that when i asked for the peri-mayo (can’t remember what’s it’s called) that they had none so i didn’t enjoy my meal as much, but when asking for a small takeaway box i was happy so i wouldn’t have to waste the rest. but overall the atmosphere and staff were lovely

Food was delicious. The Peri Peri sauce bottles needed to be cleaned. Lots of residue on the bottles, especially on the opener he at the top of them.

Magnificent Italian restaurant, very good!

Great food. Exceptional customer service by Mr Shih. Appreciate his hospitality and kindness. Made the dining experience. 👌

Shih service was unbelievable really made our night special dersevrds a raise

Shih made our day and made us feel at home , great service

shih the nicest guy around made the lads day

I ordered collection. Service was great, staff were friendly and couldn't be more helpful. Food was hot and tasted great.

Shoutout to Shih for the free froyo!

We went for a birthday party the other day and the food was lovely - one of the members of the group didn’t get their food for half an hour, however when we questioned this, her food was brought over and we received a large amount of free desserts which was unexpected and very much appreciated. The people we spoke to about the missing food were not the same as took our order but they still sorted our problem without question so thank you Shih, Jack and Alex

The food was lovely as always, the chicken wraps are always delicious, thank you! The atmosphere is always pretty chilled and relaxed, and the waiting time wasn't as long as expected which was a lovely surprise. We were waited on by Meg, who was so lovely and friendly, and kept checking on us - she went above and beyond to ensure we were satisfied, even coming to say goodbye as we left which we thought was incredibly sweet of her!

Toilets a bit of a mess tbh, no loo roll, some Spanish speaking people who were struggling to navigate that, but your stereotypical Nando’s in every other way.

Food was good but nothing special but service was super absolutely lovely staff

Nice place to take the family, chicken is also halal at this branch

Visited 18/1/24 at 19:30 Everything was fine. Except for the rice it was very hard didn't taste fresh.

We was sat next to the door which was freezing cold especially not helpful when it is the season to be catching colds..Our drinks took 15mins to arrive and we have to go up and ask for our cups. The worst part was our food..We went up to go and get forks and there were none there, we went up to ask for them but they got more knives instead and said they were still in the wash...Our food then arrived even without our forks and we waited an even longer 20minutes for our food to go stone cold(disappointing..)We then asked for a fresh plate of our order but instead just clearly microwaved the food.. just stick to the one in Liverpool one. The managers there were lovely and did try their best but the other staff were just rude.

Didn't accept cash ? Ridiculous went somewhere that did.

Well where do I start with the food. First of all my food was stone cold when it arrived, the titanic is still serving warmer scran. The chicken was dry and tough it was like sticking my teeth into a hardback version of the Oxford dictionary. With my throat being bone dry from the chicken I thought I’d get myself a bottomless drink. Only to find that the coca cola resembled what I can only explain as dish water that would be found in the sink of a Zambian Mud hut. Shocking standard letting the Nando’s name down.

Nice and clean good food not too expensive. Had only a 5 minute wait for the table, which for a busy Friday at Christmas was good. Staff were friendly, and food arrived quickly.

Better than Liverpool one nandos but still a bit of a unwelcome vibe

Love this place, food is always fresh and delicious, it's kept clean, staff are friendly and accommodating. Ryan was very kind to us today. Woukd definitely recommend

Food came very late, very expensive and small. Did not fill us up at all. We ordered 2 chicken butterfly with sides and drinks and it amounted to £40. Not worth it at all.

I really enjoyed my food from here the butter chicken was really nice not overcooked and would definitely go there again if in Queens square I would highly recommend to go there and get a quick bite to eat if your on your lunch break in work or have been shopping and are looking for a nice casual meal Nandos is definitely the best place to go 🍴😋🔥

The staff was amazing , very kind and helpful, one of the best Nando’s I’ve been recently

Called in after a show nearby and the two of us were seated quickly as it wasn't busy. We were directed to order through the app rather than going to the counter. Ordering the food wasn't a problem and our glasses for the soft drinks arrived quickly. The starter (halloumi) was delicious and didn't take too long. The main however was a massive disappointment. The chips were overcooked, to the point that the potato inside them had disappeared and they were either empty or filled with oil. We asked for them to be replaced and the guy serving us looked like we'd ruined his night by asking for anything. He took them away looking angry and frustrated before bringing back the chicken on the same plate so that it wouldn't go cold whilst that chips cooked. The chicken was a bit dry but edible. The spicy rice was fine. When the new chips arrived they were good but we'd almost finished the chicken. In addition to this someone in the kitchen burnt themselves and started shouting that they wanted to die, which wasn't a great experience. Overall I would go back, but maybe not at 9:30pm on a Friday. If you've found this review helpful please give it a thumbs up 👍

Lovely atmosphere, staff, food and service.

Chicken was smelly. Need more lights in the restaurant

So ordered food for me and the wife, the wifes was great she really enjoyed it, however my bean burger came cold would never normally send something back but I did, second one came out warm not hot at all but the bun was hard and wet like they had defrosted it so couldnt eat it, this is one reason I normally stick to independent eateries, the mango frozen yoghurt was good though

Food was good but it took ages to get our drinks (empty glasses for the refills. I had to ask at the counter after 10 mins. Food took around 30 mins as well. When it came it tasted good and was at the right spice level.

Didn't live up to other Nando's iv been to.

I'm usually pretty impressed by the level of customer service at a Nando's, for a chain restaurant its company ethos is pretty consistent 👌 But to have that level of great customer service at 10:30pm was awesome and unexpected. It's great to see and I felt compelled to leave a review, which I scarcely do. Ryan on the till was pure class.

Food was delivered fast and the staff were friendly

Average, not the best food. Miserable staff, got my order wrong. Won't be going back

Went today and couldn’t fault a thing! Our little boy has a dairy allergy and the manager couldn’t have been more helpful in making us feel comfortable that our little boys food would not be anywhere near anything with dairy in. The food came so quickly and was cooked by the manager, he was amazing and we will definitely be back

Around a few minutes walk from Lime Street station. Can be quite busy but staff aim to get food to you as quick as possible.

Great experience overall - thanks

Came from Chester for halal nandos.But very very disappointed about the food,chicken was very dry seems like very old can't eat at all.And worst rice .Never coming back.

Great food and service. Staff are really nice and helpful.

The chicken was cold! So disappointing!!

They have one of the best burger in town.. Trust me you will love it.

One of the managers was lovely and gave us a free desert at the end😌

Great service and great food. Queens square Nandos is always great

the chicken meat was delicious and soft 😋

It was very crowded we had to wait~20mins to get seated

Cashier lady was really kind, worker welcomed us in ad showed us the menu, explained everything. Food was really good aswell 10/10 recommend.

Liked it was I was a kid but tried recently and it just wasn’t all that, super basic and not much food. Not bad But there’s a lot of other good local chicken joints to check out ;)

Halal chicken, can get busy and slight wait

Its Nandos, you can't go wrong....but bring back the raspberry cheesecake and cream 😋

This one is less better than some other city center nando’s . Infact , it will be wise to visit the Liverpool one nando’s near the oden cinema . My chicken was dried

Good food and great choice for vegetarian and vegan, food was all ready super fast.

The best nando’s i have ever tried, the food is halal there

Females with long hair constantly touching her face and hair while handling food is just right and I did inform the manager

Awful experienced coke machine broken and spurted coke all over my hands and clothes the assistant offered to get me a clean glass on doing so despite the restaurant only having a handful of customers brought me a warm glass for a cold drink! When food arrive had to ask for salt and pepper as none out anywhere the female assistant gave us one sachet of salt and one pepper sachet out of a drawer and my friend explained there was two of us, went to put vinegar on my chips top was broken on vinegar bottle so soaked the chips when I took them to the counter and said what happened the assistant asked would I like a replacement ???? Doh !! While waiting for replacement chips I started on my butterfly chicken I was aghast it was lukewarm and dry as anything when the replacement chips arrived I told assistant the chicken was lukewarm he said would I like to speak to a manager I said yes a lady called Beth came over a few minutes later and apologised and asked if we wanted replacement meals we declined as we didn’t have the time then , it was a truly awful experience, the restaurant wasn’t busy the food was awful the service as bad and definitely overpriced we weren’t offered any refund despite leaving most of the chicken, this place I can’t see staying open much longer as I can’t see people returning we would never go again ever , I usually go to aintree which is worlds apart from Queens Square… very disappointing and completely waste of money

I’ve never written a google review in my life because it’s completely pointless. But I had to write one, because i’ve eaten in many Nando’s in my life, but none will ever be as good as the chicken wings i had from here. Super friendly staff, Quick food, Great food.

Food and atmosphere was good, seated down immediately, service was quick. Staff were really accommodating to having a young child. The manager Ryan was amazing, he ensured everything went well for us. Absolutely lovely

Liked the place you have to wait for table good for change زين المطعم وحلال هذا والتغير حلو مرات

Good starters. Would recommend the halloumi and sweet potato wedges. For main took the butterfly chicken which unfortunately was quite dry. I enjoyed the corn on the cob as a side.

We went to Nando’s just as a spare of the moment thing. We were seated very quickly and ordered through the app. Our drinks and starters came very quickly. The bottomless drinks were great and didn’t taste syrupy like some you get. It was well worth the money. Starters of hummus and halloumi fries were amazing. There was a bit of a long wait till mains. The manager came over and asked what food we were waiting for. There had been a mix up with the tickets and basically they hadn’t made it. However he went right to the kitchen (you can see it all being cooked) and got it sorted then came back and offered us desserts on the house for the inconvenience. The other staff member came over and asked us what chicken we would prefer thigh or leg. Even though there had been a mix up the staff were very friendly and the manager clearly knows how to fix a bad situation. It wouldn’t put me off going back again and the food was absolutely lovely.

Our meal was very nice and the food came in good time , the only hiccup was a shortage of cutlery I had to wait several minutes to get Falk's to eat with. But a side from that we enjoyed our visit.

First time at Nando´s. Great fastfood and different from all the others

Who doesn't love a nandos? So regular visits here is a must. Yesterday I visited around 5pm and was seated straight away which was great. The service from the staff and atmosphere was great no issues there but when it comes down to the food it was a massive let down. My husband said to complain but i couldn't I feel awful complaining and we just ate what we could. The food came within 5-10min. The chicken was so dry and overcooked that the wing on one of the 1/4 chicken we ordered was rock solid literally. The mash was so hard and came in like a lump so to eat some was like cutting a piece of cheese from a block. It was hard not like the creamy mash we are use to here. The rice was hard as well as the garlic bread. Honestly felt like reheated food because fresh food would not at all taste like this. I'm a believer so I will give this nandos a second chance on my next visit if my experience is the same then I will not be returning here which is sad. I'm not sure if it was just the chef on that day or we chose a bad day to go but I had to share an honest experience from yesterday as I was so disappointed in nandos! :(

Staff were very friendly and made us feel welcome, food was great.

We were seated and served within 20 minutes, food was brilliant. In particular, Ryan’s service was attentive and helpful. Great experience. Thank you!

One of the nicest expieriences I’ve ever had in Nando's, staff were so lovely 10/10

Ótima relação preço qualidade e funcionários simpáticos

I totally felt racism here , not the entire staff but I feel that was the manager himself and another lady!!! They were literally making faces, which isn’t good!!! There should be diversity and more then anything humanity

The corner and cob I order take away was completely burned. The mash was hard rock. The chicken mhè. It ruined my dinner.

Super Essen von einer Kette, die ich leider vorher überhaupt nicht auf dem Schirm hatte. Tisch wurde zugewiesen und der Prozess erklärt. Bestellt wird per QR Code am Tisch, leichter geht es echt nicht! Potato Wedges, Burger und Garlic Bread waren wirklich super. Als deutscher muss ich sagen, "Hot" war für mich nicht scharf genug, man hat es zwar im Mund gemerkt, aber hätte gern mehr sein dürfen. Beim nächsten Mal weiß man's besser. Dem "Problem" kann mit frei zugänglichen Soßen nachgeholfen werden. Am besten aber gleich schärfer bestellen (wer's mag). Softdrinks sind kostenlos nachfüllbar.

Food was excellent. I usually eat Nandos in South Africa, it’s original home. The food here was very close to the original. The chips were really good. It is a halal store and clearly labelled. Thoroughly enjoyed it!

Best customer service I've ever experienced in a restaurant when I had an issue with my bank card. Manager is a credit to the company.

Chicken was like a cinder block on my plate with mash like tarmac and peas like pebbles . Food was remade when requested however still not great. No manager in sight, only positive was my server issie was lovely and very accommodating.

It was lovely to find halal Nando's in Liverpool. The staff was friendly, but we had to wait 20-30 mins before being seated. Food was served at a decent time and we love the choc-A-Lot cake.

Ordered nandos using deliveroo. The food come on time, however it had items missing and when I rang nandos they said they could only offer a refund. I still had to pay delivery charges and service charges for half an order

How can you go wrong with Nando’s. This branch serves halal chicken. Over the years dined at most of there branches that serves halal chicken over 100+ times and the food is always consistent. Cannot recommend them enough.

Staff are not friendly they looking you like anger face rice cold reception person are not good

Friendly staff. Food was so good .