Nando's - Epsom in Epsom and Ewell

Never disappoints with the chicken. Staff always nice. 🐔

Nice food, good customer service

Food was alright but the lady who served my wife I and taking our order and serving our food was absolutely fantastic Her smile and helpfulness made a below average meal very good I just wish I could remember her name

Service was good, got seated straight away & with a smile. ALTHOUGH. I was shocked with the food, worst I've ever witnessed at any nandos, it was stone cold. Weird.

Terrible The worst nando's I've ever been to.

Very Enjoyable and staff very polite

Saed- lovely customer service and knows how to make a customer satisfied with by understanding. I requested extra cream for the cake and he said no problem.

Ordered a delivery and the food was half the amount you would normally get in the restaurant and had one of the chicken burgers missing. We only ordered for 3 people so it wasn’t a huge order, so whoever packaged our food was obviously incapable of counting. Useless service and not value for money considering the amount of food we received. We will not be ordering from here again.

Want to make sure that Romeo gets the recognition he deserves! Visited Nando’s Epsom today and after a long wait for a table, Romeo made sure to lift our spirits with his excellent customer service and making suggestions based on what we wanted and checking that we were happy when our order arrived! There’s nothing better than being able to have a fun moment with the staff when ordering your food! Thank you so much!

We had dinner at Epsom Nando’s. Food and atmosphere is nice except that the water and ice machine not working!!! … it’s summer and really all you want is nice foods with nice ice water for drink!!! We’ve been couple of times in Epsom Nando’s and it’s always been the same problem. I mean however the staff apologised couple of times if management is not doing to fix it then what’s the point really! For us,even though it’s a small complain, it’s kind of discouraging to eat or order again because surely other restaurants can provide proper cold and icy drinks. Only my honest opinion. Thank you

Right after my meal I went behind the Nando's to throw a bag away as there's a garbage disposal area there and it was overrun with rats! It's extremely concerning, especially considering that their backdoor was situated directly next to all the rats I saw. There were honestly so many rats close to their door that it is impossible to think that at least a couple haven't made their way inside at some point. The worst part was that I noticed an employee outside on their smoke break acting like it was completely normal. Food hygiene is a big deal and this poses a significant health risk. It's not just unsightly; it's unsafe for customers and the community. I hope management takes this seriously and addresses the problem promptly. Such a shame considering my meal was actually quite decent but can't stomach eating there again after what I've seen.

Very good service and brilliant food

Very friendly and great food! Maya was very helpful and friendly!

Ordered through deliveroo, forgot two drinks and side of chips which was half the order. Also ordered cutlery which didnt come no napkins or sauce either just poor poor effort

Worst Nando’s I have ever tried. Normally I do order from Sutton , this is my 3 time from Epsom. Both previous times large sides have come not even half , literally 1 spoon of rise or coleslaw. Today the same but to top it up the chicken came burnt to the bone . Lifted it and the bone broke that’s how burnt it was. Nando’s manager was trying to get the blame on Deliveroo because they have delivered it. I’m sure if you were in the restaurant they would have not dared to serve you that food but they can when is a take away. The most unprofessional and careless customer service I have ever experienced. That Manager should find a better job before he hangs up on peoples phone too.

Food seems to have gotten smaller and more expensive. Still very tasty tho. Service was super quick and friendly. The limited edition sauce is amazing and highly recommended. Good for a quick and tasty meal while out shopping.

Staff were really friendly, food came in a reasonable time and tasted good. They forgot one item at first, the gravy, but realised straight away and had it on our table a minute later. Easy to order from app so you don't need to go up to order

A pretty good Nando’s, always manage to get seated and very rarely is it super busy. I have never had any issues with the food. The new Macaroni cheese is amazing, just a little small.

I wish the people who work here could combine the power of their tiny manatee brains in order to read an order slip properly. Three times I’ve ordered perinaise and not received it, twice no chili jam with halloumi sticks. I won’t bother wasting money here anymore.

The service from the guy who took my order on Sat 6th Apr 24 (wears a black uniform ) who I think is the supervisor/manager is very poor. He wasn't impressed when I said I the needed gluten-free option. Unattentive, brusque and unfriendly to say the least. All the rest, food and service at the door and table were great.

We've eaten here before and weren't disappointed this time either. You can conveniently order food via the app. There is a drinks flat rate and the food tastes fantastic. The salad was particularly delicious with the great balsamic vinegar. There is nothing to complain about. We will be back:)

Friendly staff, nice food, very quick service.

Claire is amazing, nothing too difficult to sort out etc. Clone her now!

Food was just ok but the atmosphere and staff were really good.

Bog standard, chain restaurant. Staff are young and inexperienced. The quality of food is midrange, and the price not worth it

It appears that you started selling dry quail wings instead of nice, juicy chicken wings.

I like Nandos in Epsom. It's all on 1 floor . The food is predictable nice . It's easy to access just off the main high street at the junction between Waterloo Road and Derby Square. Conveniently situated and popular with families.

Great food and helpful staff, really enjoyed our visit. Difficult to park but if you're passing definitely stop and have a bite to eat.

We had a lovely meal here, with thanks to Sam who was polite and efficient when dealing with our requests despite a very busy restaurant. Thank you Sam!

Bad service , told us one hour waiting time when there was half the store empty … laters 👋

A gastronomic adventure that exceeded expectations. The attention to quality and flavor is commendable, and the staff's hospitality is unmatched.

Speedy cheekiness when we needed a good family food option in a powercut at home.

Just what a Nandoes should be...

Rude staff behind counter who thought it was a great idea to give my daughter the middle finger on the way out. When the management was challenge he didn’t want to know what so ever appalling customer service will be taking this to head office.

Cutlery looked like it could do with proper wiping up, as had water marks on it which didn't look nice. Food okay. Nice Corn on the Cob.

Best service and lovely food big up lukey

The food is banging and service is brilliant and I enjoyed it overall. Big up Lukey

Very small and fairly busy Nando's restaurant slightly hidden off the High Street. The food was delicious. However, I would recommend improving customer service and the atmosphere of the restaurant

It was nice and we enjoyed the atmosphere and customer service but food has been better at other branches - sorry.

Warm welcoming atmosphere food came out hot and fresh highly recommend

I always love Nandos' food and the staff here are lovely. However, the restaurant itself could do with a facelift/better atmosphere. Sticky tables, weird layout with booths in the middle but tables round the side isn't very cosy. And THAT DOOR. PLEASE FIX THE DOOR. 😬

Amazing food and customer service. The mac n cheese is delicious.

The chicken leg was the skinniest one I have ever eaten and the chips were cold. For £10.50 you would get better chicken and better value elsewhere. Most definitely KFC for starters.

Was really disappointed last time. Forgot the sauce. Chicken was ridiculously overcooked and dry and the wrap was really unbalanced with all halloumi up one end and chicken the other. Chips also poor. Local chicken shop is less than half the price and much better quality!

I do not recommend ordering delivery from Nando's as we had items missing and had to go through Deliveroo to get the refund (which took a long time), the restaurant staff were not really interested in this information when I called even though the items could have been missing due to the restaurant not providing them to the delivery driver. I asked them if they wanted to have the order number, but they were indifferent. Generally speaking, food quality is OK but I find it inconsistent, while ordering same items. I recommend for management to review their processes and address the issues.

The food at Nando's is the best in Epsom, I really like the service offered by Danielly, as she is always very friendly and attentive with her service. I will always come back.

Every time i go into this store the staff members are so kind and welcoming and they help with all queries without hesitation. Maja and Caitlin are both members of staff that Nandos should be proud to have working for them!

excellent food, the attendant Danielly is very dedicated to her service. Very good

The service here in Epsom is excellent. The staff are very friendly and nice. Easy seating and can easily order online. Ordered the 1/2 chicken with hot peri sauce with 2 sides - grains, squash with feta and peri chips. Everything tasted amazing and fresh. Also got the bottomless coke zero. All these for £13-15 with the 20% NHS discount which you can activate through your online account via the app.

It’s a pretty decent place to have a meal.

Danielly is so kind and treated me well, she’s the best!!

The food was so nice and was serviced so quickly, the people who served us were maja and Caitlin and they were so nice and helpful !!

Nice atmosphere and tasty food. Happy with the service offered by Danielly. Service rating 1000

I am very grateful for Danielly services, very polite.

Danielly is the best attendance!

Food delivered was mouldy and inedible, pitta bread had actual mould, chicken was tough and inedible and no sauce to be seen other than ON the bun itself on the outside. Chips portion was tiny, despite costing £4.30. Disgusting and will never order again, avoid!!

First time in Nandos, very impressed.

The best Nandos i have had in England 🏴󠁧󠁢󠁥󠁮󠁧󠁿 for sure

Very good and friendly staffs especially a young lady called Maya.

Rubbish customer service. Ordered for delivery. The wrong order arrived. Rang the restaurant who apologised and said the order will be with us 10mins. 10mins past order not arrived. Rang restaurant and was advised they do not know what happened to the order. They was going to offer a refund. Refund awaits by the incompetent team at Nando’s Epsom.

Absolute muppets. Ordered via Deliveroo a number of times now, no more. Every time most of the order missing. Sorry but how hard can it be to cook some chicken, put it in a bag and give it to a person to deliver? Astounds me.

Much quicker service than most nandos i’ve been too, food was also served very hot to a great standard

It's nandos. Obviously it's brilliant

We family recently visited the Nando's in Epsom, after we've spent the whole day in Chessington theme park nearby; and had a fantastic experience. The food was delicious, the service was excellent, and the atmosphere was great. We were greeted by a friendly staff who took our orders and made sure we had everything we needed. They are very attentive and helpful, and he made sure that our food was cooked to perfection indeed. The food was absolutely delicious. We all had different dishes, and we all loved them, even the kids found it delightful. The lemon and herb chicken was perfectly cooked and the sauces were flavorful and well-balanced. The sides were also great, and I especially enjoyed the corn on the cob and rice. Overall, we had a wonderful time at Nando's in Epsom. The food was delicious, the service was excellent, and the atmosphere was great. We would definitely recommend this restaurant to anyone looking for a great dining experience. Special thanks to the chap in the grey shirt for taking such great care of us. He was a real asset to the restaurant and we really appreciated his service. All the best.

Food was good, staff were nice. Nice artwork on all the walls too

I've been to nandos loads of times and it's normally incredible.. however... Epsom Nandos is truly shocking. Poor customer service, poor atmosphere, staff chatting away while food is sat waiting to be served. I ordered the 4 chicken thighs and they came out looking off, soggy and the chicken seemed strange. The mash was hard like it had been microwaved. The peas were soaked in water or something. I've had the macho peas hundreds of times and never had them like that. Terrible. Nandos need to sort this branch out.

It's Nandos. You get some nice chicken, livers if you have taste, and it's exactly what you expect. Not too expensive and friendly, competent hosts.

Went on a Friday night around 7.30. Was very busy but got a seat in 10mins. I have dietary requirements and the staff were very helpful when I asked questions regarding what was safe for me to have and notifying the chefs.

What can I say? It's Nando's ! what's not to like..

Absolute disgusting service. Can't even get seat numbers right. Had my disabled blind dad with. Not even an apology but made out like our fault. Little child on check in needs some serious training.

The food was nice and hot, good service and they even check on you to make sure to are OK. I always dine here!

Greet food, very friendly staff!

I am an emergency senior doctor. I went with my brother after a tough shift. I thought i would treat him. We chose the new loaded platter. Cost approx £25. We were given one set of loaded fries (£8 if ordered alone) along with 5 small wings and 4 small corn on the cobs. Nandos, how can you equate the wings and corn to £17??? Also, the loaded fries were terrible!! Hardly any chicken whatsoever and it also had no flavour!! The manager here was very unprofessional and not caring! I have since contacted Nandos headquarters and they have completely disregarded my concerns. I will not be coming here again! I feel like we were cheated. Nandos is a rich company who are taking advantage of their hard working customers! Please do not order this meal and please avoid this company!! (We actually had to go to KFC afterwards as we were still starving!!)

Went out with work colleagues. Got served in record time.

Decided to try the new loaded platter for 3. Was quite excited. When it arrived it was tiny. We complained right away to the manager and a staff member. They were not helpful at all they just said “we understand the order is small but this is what you ordered what do you want us to do” they kept saying it’s for 2 people but in the menu it says for 3. They also said that the chef has never made this dish before as it’s new. Really disappointed.

Arrived for lunch just before 1. The door was locked although people were inside! I don't think they wanted more customers. We were shown to a table once we got in, not given menus, staff disappeared. Food was OK. Big effort for a male member of staff to take order. Seemed very grumpy. I won't be going back, poor service and atmosphere.

Always go to this Nando’s as it’s the best around. Servers are always polite and friendly, food is always fresh, flavorful and hot, and restaurant is always clean. Only gripe is music can be a tad loud. Apart from that, it’s our go to for when in Epsom.

Jedzenie 10/10 , przemiała obsługa

Very nice food and good customer service

Terrible not happened once or twice but 3 times now Missing items Paid for chicken thighs got wings Missed out olives Missed out mash Food cold Really terrible

Over priced, over hyped, bbq chicken. Takeaway service has always been bloody awful - always late, food cold and often find its wrong when you get home. Service in restaurant is non existent. Done with Nando's - rather take my business elsewhere

I was disappointed in the sharers chips. Said it was enough fir 2/3 people with chicken and cheese and really was like a plate of chips with few sprinkles....for £8.50! Put me off nandos. Also Portuguese livers bowl used to be £5.50 and gone up to £8! It's all too expensive for portion size. Sorry!

i went there last night at Epsom Nando's with family of 6 people ,first then told her to waiting 10 minute ,turn up 45 minutes with no explanation ,i went to speak to girl there [she said well is not my fault very rude ] i thing this restaurant it run by school girls very ruddy, then on last order this girl give last plates order on top where every one eat that very very bad, if you don't like that job give it to someone is desperate for job ,this get it worst place in epsom

Delicious food. Great service. Looking forward to my next visit.

Made us (my family of 4 including 2 little ones) stand there and wait for 15minutes even though there was an open table. Reason: that is our “staff table”!?? Never heard something that absurd before. When I was a waiter back in the day we were not allocated our own table especially when the there is limited seating in the place. The worst part is that the “staff table” was not in use for the entire time we were there. That is how you make your customers know they are not important. Will look for alternatives next time we feel like dining out.

I placed an order for collection and got a confirmation email that the order would be ready at 20.10. When we got there to collect we were told it would be at least another 30 minutes. When we got to speak to the manager she admitted they were very busy but the online ordering system just "randomly" assigned collection times and the kitchen had no way of changing or prioritising take-away orders. I can understand that but at least provide an accurate collection time.

Good service and excellent food

Nandos used to be a place to enjoy the atmosphere and music in and sadly it has just become another place of fast yet decent food. I ordered a lemon and herb chicken wrap and my husband half a medium hot chicken with the chips. Food was fine - nothing to really rave about, but nothing wrong with it at all. I was served by a very nice lady at the till, although she was distracted alot by something going on with another colleague and I felt the need to grab her back before continuing to place my order for fear of getting it wrong. Spent £35 for the two of us and for the lacklustre surroundings I wish I'd grabbed a panini and coffee out instead. Pull your socks up Nandos and get it back to that crazy Portuguese atmosphere we loved.

I did not visit Nando's. Merely waited at bus stop outside.

Extremely recommend the Peri-salted fries. Chicken wings with the sauces in Nando’s are absolutely tasty. If you bring kids to Nando’s, you can order the kids menu. In the kids menu, you can order the bottomless chocolate yogurt which I personally really like it. You can order sharing meals to. I like the wings platter the most. Nando’s sauces are very unique and tasty. The price is kind of expensive. You need to spend at least £50-80 for 4 person.

Ordered on Deliveroo - very tasty/fresh! Super worth it!

Always great service here. Food fresh and delicious

I cannot understand how you can possibly send such food?

Well Nandoes like some chains could be a hit or Miss depending upon the store . This particular store is one of the worst ones . Food is mostly late and hence cold ! I ordered a takeaway to be collected by 13:50 as I was in a hurry . Reached the store at 13:45 and was told to wait . My collection time came and went but no one approached me . I went up to counter and was told it will be a few more mins !! If I had a few more mins I wouldn’t have ordered a timer takeaway . My order for chicken pitta was wrong and I got a haloumi pitta !

Food was nice although Peri salted chips had way too much salt. The experience of being in there itself yesterday was awful, I couldn’t wait to leave. Music was way too loud, I couldn’t hear my partner sat across from me and staff (aside from one lovely waitress) were standing around behind me, talking very loudly, not doing any work and an off shift member was drinking beer and being loud with them. It was overstimulating to the point I couldn’t enjoy my food and spent the whole time unable to even speak to my partner.

Quick and tasty. Wasn't too busy. Very friendly staff.

Service was reasonably quick. Food was good overall but far too much Peri salt was added to one of the portions of chips, like an unhealthy amount

Oh my word never ever will go back. Kids running around, shouting and just not quite what I'd expect a restaurant to be like. Been told New Malden is much better restaurant. Will try that branch next time. However, food was good.

Quick, easy, and tasty although my additonal sides often come after my main.

Let’s make a few points here. Extra hot sauce doesn’t exist they say it’s extra hot but it’s the normal hot sauce. Apparently they use the hot sauce on both sides of the chicken and because of this hot becomes extra hot?! Misleading. Secondly, for vegetarians and vegans little do you know that when the bloody livers go on the grill the cross contamination goes everywhere. Avoid.