Nando's Coventry - Arena in Coventry - Phone Number, Reservations, Reviews

Amazing customer service from Sai Shankara !!! He was so bubbly and so friendly he made mine and my partners experience so pleasant. Thank you for your amazing customer service

Food arrived hot in 10 minutes, first time taking a friend, highly recommend, good service, good food, quick and not too expensive.

Most of the workers were really good but we did get some attitude from one of the female staff all sorted by the manager on duty

Was a nandos, can't really complain. It was clean and tidy, fast service, standard nandos food.

Just what you'd expect from a Nandos restaurant.

Nothing special, just chicken. Tip: don't get garlic bread.

My daughter Jemma, myself and granddaughter India went this evening for my birthday. What or rather who stood out was our waiter Fabian who greeted us at the door. Unfortunately at the moment, I'm on crutches and in a lot of pain. Fabian was so kind in looking around for the best place that we could sit so I would be more comfortable. I decided a chair as opposed to a booth with be easier for me. He was such a kind guy who then made sure he went to get me a more comfortable chair. I must say such attention to us as customers was lovely but Fabian's kindness was outstanding and so caring. He also checked how we were and how our meal was. I must say I would be extremely happy to have a waiter like Fabian in every restaurant I went to. Thanks again Fabian for giving my faith in the kindness of others a boost and well done on doing a great job and with a smile on your face 😊

Cold food , under staff, loud music, rubbish customer service. Go to Rugby's Nandos again.

Enjoyed our trip here. The outlet is tucked away at the far end of the retail park, but is a decent size. We were seated immediately, despite it being Saturday afternoon. Service was good, food was decent, so chances are we’ll return again!

Service is always good at this Nando's Waited a while but was worth waiting 20 mins Drinks are too expensive for soft drinks at Nando's

Nice lively place with lots of nice menu options and lots of nice professional services in the restaurant the area was a bit too quiet and calm.

Incredible service, amazing food. Huge shout out to Krishna & Fabian who always give 110% for their job. Will definitely come back.

One of our favourite restaurants. If you’re looking for some spicy chicken, this is the place. They have the spiciest sauces. Staff are very friendly and nice. The restaurant is large and has ample seating. They are situated in the Arena, so there is more than enough parking space.

We always go to Nando’s in Coventry city centre and it’s always really nice and fresh. We went here on Sunday and the food taste stale and so dry. The chicken was so tough I didn’t even finish my dinner. The staff got the order wrong and then told us we were wrong? Really disappointing.

Hmm, not sure what happened to those Halloumi fries 😅

Pre football meal was ok tables very close to eachother which gives the feeling that everyone is listening to your conversations. Food came out quickly which was ok for us but did see meals from 2 tables return overall it was ok.

Visited on Easter bank holiday. Nice busy atmosphere, prompt food service and standard Nando’s quality. The only improvement would be to serve crispier chips.

We and my colleague were working nearby and dropping for a cheeky Nandos. The places didn’t have the feel as other Nandos I have been, the food was ok. It’s just your typical Nandos.

The food was hot and fresh. Staff were Super friendly

Visited this Nandos a few weeks ago and can say that me and my friends were highly disappointed. When we arrived, the place wasn’t too busy but still had to wait awhile to be seated when we could clearly see free seats, also none of the workers approached us until we had to chase for one and let them knowthat we had been waiting. When we were seated, we were not given any instructions on how to order (luckily it wasn’t our first time) and had to wait over 30 minutes for our food, and was disappointed when arrived as portions were small and the burger was basically falling apart. Also, we asked the server if they could kindly put the blinds down as the sun was in our faces and they said yes but never actually did it (it was done for the other side of the restaurant) and the waiter was very much not open to fulfilling our needs, as they rolled their eyes anytime we would ask for anything or when we wanted to check for how long the food would take as we were waiting for quite awhile. Anyways, will not be visiting anytime soon, until the customer service that is provided gets better as right now is very much below the standards.

We were served by Krishna today. Very great customer service and kind.

Good company, good food ( bit hot, but I did order it) and super prices. Place is a bit Barn like, not really cosy but not uncomfortably.

Lovely, tasty food. Bit pricey but well worth it

A busy Nando’s. Good food, service is good, but what I find so annoying about the service is that like at any Nando’s you have to ask for your desert and then it takes a long time to get a basic desert. They often take ages coming to your table to clear up and it’s difficult to get someone’s attention. I often order sweet potato fries to go with my mains and always get it as a starter. Maybe next time I’ll order the food and desert separately. Otherwise I love a Nando’s!

Just as you would expect. Although I'm a bit old fashion and would prefer to have an option to make and order to a person rather then having to do this via app... got way too many on my phone now.

A beautiful meal here, the staff are so very attentive and helpful.

Wonderful service and fantastic staff! The haste of the service was impeccable, placed order and within 5 it was here, despite how busy the restaurant was. The price is on the expensive side but it is certainly worth it! A massive portion of food and a gorgeous dessert!

I'm not a student, or in my twenties, I've never been to Nandos before, and I think that was pretty obvious from the minute I sat down. But instead of being helpful, the staff were dismissive and rude, and I felt like an idiot for not knowing how it all work's

Wouldn’t recommend the place and also wouldn’t go there again! My partner had the plain boneless chicken thighs, but they were very hot. The attitude left me with a bitter taste, as both the guy that served and his manager came with the excuse that they come pre marinated like that from the supplier. I can firmly say that she had plain before and that means no condiments whatsoever! A piece of meat on the grill and then served, nothing more! Maybe there was something cooked before and the grill not properly cleaned, but a manager should know or at least to have a proper attitude!

The food was great. They had amazing customer service.One item was missing and they were rapidly able to sort it out!

I have been here multiple times and haven't ever had a fault to say! Staff are friendly and attentive!

Been to other Nando's also, but first time in Nando's Coventry Arena the chicken wings tasted bitter, not sure whether it is burnt or due to over-pouring of some ingredients.

I've been here for Works Departmental lunch & most likely never go again. Food is nice & restaurant is spacious enough. Had to wait to be seated despite booking & when we arrived there was no one there to show us to our table. When we were shown to our table it had not been cleaned properly, item of staff clothing on the table & also a cloth that obviously a staff member was using to clean the table perhaps. As there were meant to be 10 of us having one table was a problem, 9 of us in the end. When we were shown to our table the Manager (I think) wanted to put us on two tables; we asked if we could put one small table for two onto a large table; this again was a problem. We had booked, so why not put us somewhere where there was ample seating together?! I get it's lunchtime & maybe they are not used to that many people being there at lunchtime. Asked if the table could be cleaned by another staff member, no problem. Food was served quite quickly, but staff member bringing the food to the table could have done with smiling more & speaking up as to what food she was bringing. When we pointed out who was having what food that was also an issue; love if you don't speak up we can't hear you & we were helping you do your job! Another customer was there with his son, who smashed a ketchup bottle (by accident) on the floor, no staff member went to deal with it so customer is picking up the glass from the floor & said customer had to go & get staff to come & clean the glass up; all staff were far too busy in their own role to notice something had happened & what if that customer had cut himself on the glass he was picking up? I am really not sure why people rave about Nandos & as said before, probably won't go again. Had a nice time with my colleagues all the same despite the service at the restaurant.

Didn't know there was a nando corner of the arena! Lovely meal and friendly staff

Busy Saturday afternoon, only had to wait 10mins. Food was great, staff excellent. Easy to use the QR ordering. Lots of parking available

Good customer service. Keep it up.

The food was fresh and properly cooked

Lovely food and staff. Will be visiting again.

I was pleasantly surprised by the amazing service from Suad, Anaya, Craig, Abel, Ben and Alex. Especially on a Friday night, I can understand that it may be stressful. However, they carried everything out the best way possible. I will be returning again soon.

I would give a five-star if the sides portion was a bit larger (e.g, rice). But it's definitely worth a visit)

Fantastic food , and great service . Thankyou

Any chance of this Nando’s Branch serving Halal food someday? Although the City branch is Halal, the parking situation is abysmal and it is always loud and crowded whereas this branch is in a great spot and imo, has a better atmosphere. Food is always 10/10! 😍😍 the wife & I just love Nandos!

Excellent staff, gorgeous tasty food. Speedy service, lovely atmosphere. 10/10

Service is great, food is always cooked well just what you'd expect!

Very comfortable and pleasant staff

Food was fine, but certainly not worth the price. This was my first time trying Nandos and I don't plan to go back. Not to mention it is set up like a glorified fast food restaurant... not sure how they justify the cost.

We visited on a saturday night which granted we knew it was going to be busy, we waited about 20 minutes for a table which is completely fine, we ordered our food around 7:15pm and it didn’t arrive untill gone 8pm which is slow for usual waiting time at nandos, we wouldn’t have minded waiting if the food was good however both mine and my partner chicken was black, shown by the photo attached, they also had no mayo that we asked for which after such a long wait we thought we may of been offered perinaise, this was overall a disappointing experience considering nandos is usually my favourite place to eat:(

Needs a good clean on the fixture and fitting tbh as they have thick black dust. Food and service was good and generally clean floors and tables.

Really good Nandos, all the staff were really polite and professional. Food arrived quickly. Unlike other Nandos restaurants the tables aren't crammed together. Loads of parking and very easily accessible.

Comparing with other Nanos’s, this place is relatively new and quiet. It’s very popular and nice to have a lunch here if you work around this place. My colleagues often go to this restaurant. The garlic bread is perfect!

Took too long to make hallumi sticks.

Lack of waiting staff made food cooler than expected.

Harrison had awful manors and had a dead hair cut. He proceeded to steal chicken from my plate while exclaiming “PROTEIN” !

I’ve been at Nando’s in Birmingham and London but never had a meal at Nando’s coventry. Quite disappointed for our first time visit. One of the servers that greeted us, automatically assumed we knew how to go about and didn’t even tell us that we should order through the app/website. After many tries and unsuccessful attempts one of the other servers told us we could just order at the till. The food was prepared quite quickly but again disappointed when it came out. Small portion of chicken wings at high prices. The burger bun was quite old and falling apart. We were not given cutleries and we had to look for it on the cabinets. Despite this, the food was indeed very delicious. I would propose that the servers be more friendly, smile more often and check their guests every now and again. Not everyone is from Coventry, some of us are just visitors!

I went here for a food gathering with 3 other friends. Front door wasn't working, had to enter from the side (28/08/23). Staff, were very polite and good attitude to customers. Ordered food, but separately via the QR code. 2 of the orders came out and we must have been waiting a further 20 minutes for mine and another friends order. After a further 10 minutes we asked the staff where the food was. We sat close enough that we could see the kitchen and whether or not there was a shortage of what we ordered, but it didn't seem the case. (Butterfly chicken, peri salted chips, macho peas.) The staff came back and said "they're prioritizing our order now". Food eventually came out, chicken was really dry, not the normal standard I've had at nando's. Would I give that store another try...? Yes, based on the waitresses punctuality and friendliness.

The service was awful and the staff are rude and the restaurant was filthy only went once and will not return its disgusting.

Gabby needs to work on her customer service, I made my displeasure known and Craig took over our table from there on. Craig was a delight and if he hadnt come over to intervene I would have walked out because of Gabbys terrible attitude. Food was good

Was lovely. We had a large table and all ordered from the app. Was very straightforward

Good food and ambience but guy at the door was rude and unpolite. Will find a better restaurant next time.

Lovely service and great food, craig made the whole experience really smooth. Would recommend !

Didn't like this Nandos .stuck on the fringe of a shopping complex TESCO . outlook a CARPARK .no not for me .

We went for food after a long day, and ordered around 11 different plates. We were served by Fabian and Ben who made sure that the food was really quick to come out, they were all the correct orders, and no one was waiting for their food while others were eating. Fabian and Ben really made the night a success and were very accommodating! Thank you!

Another great meal at Nando’s Arena Coventry. Me and my mate go weekly, the hospitality from Abel is second to none, he does his best to get you seated asap separating larger tables to suit smaller groups etc. He checks in several times throughout the meal to make sure you don’t need anything. Just an all round brilliant service. Looking forward to next week already 😁

Really busy when we went but the service was friendly and fast. Good nandos!

Food was good staff was great even though we had wait 30 minutes for table due to being busy staff were fab especially Abel and his sister

Exceptionally warm, kind and friendly attentive customer service was provided by a delightful young gentleman called Craig. This aswell as the tasty food choices enhanced, myself and my partners Sunday evening visit at this particular restaurant.We will no doubt be returning again very soon. Thank you Craig and team !!

Clean, friendly staff and efficient. All makes for an enjoyable meal.

My wife and I recently ate here. We were both very impressed with the food. The chicken was juicy and flavorful. The service was also excellent. Our waiter was very friendly and attentive. We would definitely recommend to anyone looking for a great meal.

I come here every Friday. Most staff are attentive and helpful. Young man named Able goes above and beyond. He checks that everything is ok with my meal. On a few occasions it hasn’t been, he has dealt with it swiftly. Young lady called Lily is also always exceptionally welcoming and enhances my experience. They are both great hosts, very professional and ought to be recognised for their hard work and customer service skills.

I am a delivery driver if you have ordered from deliveroo and it takes a long time to arrive is because the staff at this place seem to prioritise the customers in the restaurant even though sometimes the order may be ready they refuse to answer the delivery door for the driver collection point terrible delivery service and ignorant to delivery drivers.

staff were just great. helpful, cheerful . First time and nandos. I shall certainly go again.

Food was lovely but asked for a specific waiter to another and he was very rude about it. Even shouted at us after giving us dirty cups. Upset me for the first 5 minutes, so recommended a little more customer service training for him. Apart from that everything was ok.

Came here for my sons birthday, spent nearly £80 , I'm an NHS worker and get 20% discount with my NHS card, I got £4 off an £80 spend, I really don't understand? When I questioned it I had no idea what he was talking about?? My sons garlic bread was so burnt it was inedible, don't think I will be bothered again.

Great food as always, good service

A regular nandos visitor but never visited this one before. Food...standard nandos. Decor not as nice as most to me...just a big cube with adornments. Had medium half chicken with peri fries and spicy rice. Chicken cooked well above average for nandos....sometimes it can be flabby and under crisped skin wise...sometimes over which results in very dry breast. This was about right.

Always very friendly service and food is great.

Had a lovely time here. Staff were all friendly and helpful. The gentleman who seemed to be the manager went above and beyond for all the customers. Accidentally dropped a glass, and he was more concerned about us and told us not to worry. The food was hot and yummy and good portion sizes. We were very welcome here and would return again

I don't know. I didn't go in there

Unfortunately got food poisoning

The food is standard chicken and chips, but like all Nando's they are too busy and too slow...

Service with a smile and excellent food served 5star

Unfortunately the time taken from being seated to getting served was atrocious. A full hour albeit a busy Friday night and made worse by others who arrived after being served first! Food was of good standard though and the manager made amends by taking some off the bill.

Always busy. Found the place clean and food was good

Did take out but would happily eat in here, the restaurant is the best one in cov... food was perfectly cooked and exactly on time. Great service from Abel. 10/10 will be back next time we are in Coventry.

Nandos at CBS Arena is handy. It has free parking for 2 hours. Plenty of room to park and food quality and service is great. Thanks to all the staff for hard work and serving with smile 😁

Brilliant, clean. This is one of the cleanest Nandos I have been to. We like the food although very minimal choice for vegetarians :-)

A lovely place clean and tidy ..food was excellent

First time visit to this particular restaurant. Great place with awesome food.

Real good food and like the refillable drinks option!

It's a nandos at the end of the day, but it does nandos well. 👌🏻

Nice place with a touch of South Africa music. Love it!

Big thanks to the man who met us at the door and the man who served us at the till!! Both lovely and made the trip worth while.(sorry I didn’t catch their names):)

We arrived in and waited not long and then got to a table and got drinks and we had infinite refills of drinks at a station there and just amazing food

Always prefer this one. The one at showcase is very trashy.

It was nice and spacious. Wasn't too crowded, Sunday evening. it didn't take too long for us to be seated. But service was a bit of a hit and miss with a few of the orders. Food also took a bit of a while to be served. But overall, it was good 👍

Burger bang on but the chips were left under heat lamp too long! And Iron your shirt pull your jeans up...

Food was ok .... nothing special. Was nice and hot though. Atmosphere was spoilt by other customers having a near punch up with some poor staff member. Can't fault the actual service we got and once the problematic customers went (leaving a horrific mess of food on their tables and the floor) the atmosphere was good. Would definitely give it another chance.

The current staff working in this place have serious attitude problems, ZERO customer service skills and a very unwelcoming nature. I noticed they were not like this with just me but all of the customers. Learn how to smile. Prices have also shot up since the last time I visited.

Had the Portuguese chicken livers meal...was delicious!!!

Food was nice toilets not good no loo paper and dirty that was a shame