Nando's Braintree in Braintree

There are no macadamia nuts as per menu. Plus it’s just an empty bowl. Since when the portion is half?! Disappointed!

Well organized nandos! The food was delicious, the atmosphere was superb and the staff were friendly and attentive. Will return again.

Hi we visited today with elderly Residents from a local home . We had three wheelchairs and three carers . It was lunch time and the restaurant was busy . Your staff were fantastic in making sure we were seated and we could order . Didn’t get the waitress name but she was patient and understanding with our needs . They also loved the food . Great job

Freshly cooked meals and server are so friendly

Popped in here for a late night meal with family. Great food as expected in a Nandos. Recommend the sharing platter. Would def go again . 👌🏻

Had a good night there celebrating my grandsons 18th birthday

I came in on Friday evening and didn’t think I’d be seated as quick as I was let alone given food so quickly!! I was served by Andreea and want to give her a special mention because her amazing and warm service really made the whole experience even better. It was our first time in this Nando’s location (I came with myself, my daughter and my husband) and she made us feel very welcome and helped us with everything we needed. A lot of the time the service can affect your experience and I wanted to leave this review to highlight and thank Andreea for being so great! The food came hot and was very reasonably priced, which is good when you’re ordering a few things on the menu. I would 100% recommend the half chicken and the new mac and cheese. The flavours were great and everything complimented each meal very well. Thank you again and a special thanks to Andreea!

I called the restaurant this morning to ask how to go about getting a table of 11 in on a busy Friday night, and the advice given by the friendly staff member worked perfectly! My son (it was his birthday & Nandos was his request) and I arrived to ask for 11 seats & a highchair. Lovely front of house staff reserved us one empty booth and the one next to it quickly came available so we summoned the rest of the party from home. Service was always with a smile & when we needed to add a meal later in the evening this was no problem. My son thoroughly enjoyed his evening which ran so smoothly thanks to the lovely staff in your restaurant x Thank you for making it all look so effortless 🙏

Lovely staff. Unfortunately, there is no flexibility with the food combinations, but it tastes great.

I recently had an extremely disappointing experience at the Nando's in Braintree, and I feel compelled to share my thoughts. I’ve always enjoyed Nando’s at other locations, but this particular visit was nothing short of frustrating. The first issue I encountered was with the service. The staff was not only slow but also lacked basic courtesy. The person near the till, who appeared to be of Asian descent, was particularly rude. I approached the counter with a simple request and was met with an attitude that made me feel unwelcome. It’s one thing to have a bad day, but it’s another to take it out on customers. Adding to my frustration, I specifically ordered a vegetarian meal. I made it clear that I wanted a veggie option, but to my dismay, I was served a non-vegetarian dish instead. This mistake is unacceptable, especially considering that many people have dietary restrictions and preferences that should be respected. When I brought this up to the staff, there was no apology, just a dismissive attitude that only added to my disappointment. Overall, my visit to Nando's in Braintree was a complete letdown. Poor service, rude staff, and a careless approach to orders make it a place I would not recommend to anyone. I sincerely hope that the management takes these issues seriously and makes the necessary improvements to ensure a better experience for future customers.

Excellent food and great service from our server Kirsten. Well worth a visit

All good. Not too busy when we went early Sunday evening. Plenty of staff, all keeping busy and speedy service, follow-up etc. Food was regular Nando's standard. Decent layout and decor.

Removed all vegan / veggie options from the menu other than pulled mushroom mush.. no thank you

Friendly staff and good service

Busy place, at busy time, but everything was as spot on. Will definitely return.

I loved this place. The service was extremely fast because there is a qr code to scan, and you chose the food and drinks you wanted, and they came in 2 minutes. the food was perfect, but be careful of the spice ratings because they are very real and hot

Takeaway, service was great. Highly recommended 👌

Had a really nice lunch. What I found strange is you have to serve yourself with cutlery, drinks and ice cream. Also, you are encouraged to order through a QR code which I found quite slow, annoying and complicated. Ended up ordering at the counter and paying for the meal at the same time which made it complicated to get dessert, having to queue and order it at the counter after having finished the main course. Ordered ice cream. Was given a cone and then had to dispense the ice cream myself! Ice cream was too icy and not thick and creamy (not nice). I did joke to myself that it was good I didn't have to cook the food myself. I'm not rushing back to Nando. Prices are fairly reasonable but still works out quite expensive considering you serve yourself.

Good service, lovely food, very busy but effiecent definately will use again

Have never really been a fan over Nandos. The family however love it. We were here shopping and decided to pop in. The menu in my option isn't varied enough and not really much to choose from as its all very much a similar theme obviously. The staff however were friendly and helpful. Food came out fast and hot. Its nothing personal nandos but this isn't really a bit of me.

Food good. Top.of the sauce bottle came off.

Friendly staff, reasonably priced food, Booths where a bit small to fit a buggy on the side but except that. Everything else was fine

Ordered £45 worth of food and unfortunately never got our order. In the store they told once it’s left the store so it’s not their responsibility anymore it’s deliveroo? Refund takes ages too, all I wanted is to have my food or my money back that I was gonna spend on the food that night.

Lots of great quality plants and great cafe.

I love Nandos and it is my comfort food of choice. When I don't feel like researching for a place to go to I always look for Nandos nearby and I am never disappointed. Great selection of food, full of flavour and prepared relatively quick to either your table or take out. The staff is already friendly and helpful. Thank you

Food is great!Staff are always cheerfull. Always busy,great crowd and it could get a bit noisy.

Great service, food was served quick and was good quality. Make sure you book, we went saturday lunchtime and had a 35 min wait, which isn't too bad as there are plenty things to do nearby... but if you have an impatient kid... 😉

The chicken is raw and actually absolutely disgusting., the attitude of the manager Andrea was even worse ., she was very rude and sarcastic. I will never go or recommend Nando’s in Braintree and I find unacceptable this behaviour of any restaurant staff. It’s a shame really. Dear Nando’s give a good trainings to your staff and try to do a proper Nando’s chicken .

Good store, very clean and the staff are very friendly.

Staff really friendly, no wait for a table and food came very quickly. All round great nandos A+++

Great food but portion sizes are disappointing.

Superb……the meal,the service and the staff were unbelievable …..polite ,happy and attentive.Give yourselves a pat on the back and we will definitely come again🙂

Great nandos, lovely plants as always and friendly staff 💚

The food was nice as always but it was a bit busy. They had some activities on paper for kids to do. Overall, it was a nice nandos for a quick meal.

Very nice experience. Delicious food packed with flavours. Definitely recommended.

Amazing experience in Nando’s in Braintree. The service was great. The food was hot and nice! Kids loved it and so did I. Defo will be visiting again!

The Sun is to bright and them dont pull down little bit blind to be comfortable to eat . I tried to talk to them, but they too rude to do for us what we need

We went at a busy time just after Christmas but we received excellent service. The staff were all friendly and helpful. Well organised and we didn’t wait long to be seated. Food served quickly and was very good.

Ordered a takeaway for 5 people for Sunday dinner. Order arrived and it felt a bit light so asked the driver was there anything else for us and he said no, but there was another bag at the restaurant but he was told it was not for him. Took order into the kitchen and opened it up and we were missing loads of stuff. Called the restaurant in Braintree and was told our order was too big to be delivered in one go! Of all the insults I've received that was up there with the worst lie I've been told. The driver was in a car, he had one bag! So according to the restaurant he couldn't bring two bags! Lie number two was the same man told us that the other part-order was already on the way to us. 20 minutes later, we called up again to be told that the driver had left 5 minutes ago. The end result was both parts of our order came 32 minutes apart. It's the lies I can't stomach so will be seeking a part refund on what was a £113 order.

Had my sons 16th birthday hear tonight from start to finish food was fab it was an excellent service the staff were brilliant and the Manager who brought out my sons cake was a Gent. Thank you to all the staff in braintree yous helped make my sons birthdays special

Served frozen uncooked potato wedges amongst cooked ones, Served chicken burger which was cold, uncooked, resembled a piece of cooked thawed chicken... F ing disgusting. Not busy. Manager useless.

Hi We normally eat in and everything is always great but we tried a takeaway delivery on Sunday evening . It was really not very nice at all , sorry . It was lukewarm and soggy and just generally unpleasant .

Ordered a take away from here recently. The service was fantastic. The system is very easy to use. When I arrived my order was ready and I was met by a lovely staff member (may), lovely girl very friendly and ensured that everything was in my order. The food was still hot when I got home and it was soo tasty. Thank you May and all the team at nandos Braintree x.

Really disappointed visiting, that firstly the loaded chips were unavailable and then found out the new peri Mac and cheese was also not available… We then went to get drinks and there was no ice either. Not a great start unfortunately.

Portions never relate to cost at Nando’s but the food was good

I took my foreign partner to Nando’s today for the first time, as a Brit this is understandably a massive occasion. We were served my Morgz who was absolutely fantastic. A very kind and attentive young woman, thankyou also to the manager who was very kind. The food was quick and absolutely delicious.

Had a fantastic experience with sever Morgz so lovely, professional and kind. Always a smiley face on her and to top off great service delicious food too. Very pleased 😀

Fast efficient, friendly service and tasty food as always.

I ordered a new chicken dish on the menu with 2 sides. When it arrived I thought it was a kids meal. Unacceptably sized portion. The waitress (Mai) and the manager were excellent but just a shame the portions are so stingy.

Outstanding service and great customer service from Sophie, Amber and Robyn. Love the vibe. Love the restaurant definitely coming back again

Very friendly staff lots of smiles….! Had to wait for about 20 mins for a table, message come through on the phone saying table is ready Food is normal like any other Nando’s….but the staff is sure a 5 stars rating. 2nd visit, help yourself plates are oily, not clean, disappointed. Needed to down the eating from 5 stars to 4 stars.

Had a fantastic experience in Nandos earlier today. Our server was Deryn and she was absolutely amazing, great with everyone on our table and made us feel very welcome! Food was great and delivered with excellent service.

Thank you for your hospitality!

Customer service have improved since last time visit eating room is clean staffs are ready to assist appeared to know their duties am impressed 😀

Rude staff! And I waited 20 minutes after I ordered it for a certain time and wasn’t even worth the wait! Over priced for basic food 🤬no more!

DATE OF VISIT FRIDAY 2ND JUNE Dear Nando's, I am writing this complaint after much deliberation. I am writing to you today to address a concerning issue that I faced during my recent visit to your establishment. As a loyal Nando's customer for over 25 years, I was utterly disgusted by the disgraceful and disrespectful behaviour of some of your diners. During my visit, I witnessed other diners throwing food, across to our table and around the restaurant, causing chaos and disturbing other customers' dining experience. The food on the floor became a health and safety hazard. While this was happening, the management team did not intercept or take any action to stop the inappropriate behaviour, other than one lady saying to the table in question they were not being noisy, which only made the situation more unbearable. In fact my husband spoke to the group upon leaving mentioning how disgusted he was. As a customer, I do not expect to witness such behaviour in a reputable establishment like Nando's. It was embarrassing to have to sit through and endure this kind of unpleasant experience while trying to enjoy my meal with my family. It is unacceptable that such behaviour was permitted to continue for an extended period without any intervention from the management team. I urge the management team to take strong disciplinary action against such behaviour to ensure a safe and welcoming environment for all customers. Such unruly behaviour can not only affect customers' dining experiences but can also tarnish the restaurant's reputation. I hope that you will take immediate action to ensure that this kind of behaviour is not allowed to take place in the future. I would also appreciate a response regarding the action taken by the management team to address this issue. As a long standing customer I can honestly say that I never expected to ever write a complaint. Thanks Perry

Best comfort food from here after shopping at Braintree Freeport or after going to the cinema. My partner and I choose to eat here a lot due to the service alone. We find the staff so friendly here compared to other places and they always go above and beyond. Food is of great quality, price and portions. The staff here should be proud of this store as it's such a great representation of Nando's!

Perfect location. Easy comfort food served here after a shopping trip at Braintree Freeport. Their chicken liver is a must try.😋 Just reserve your table online to avoid disappointment as it gets busier especially during weekends and bank holidays. They accept bluelight card discount as of writing. It’s right next to the cinema too so it’s very convenient after a movie date.😜

Best Nando I have been in so far. Staff is making a huge difference, very kind and very helpful.

very nice place, friendly staff

Our server, Sophie, was really helpful with a dietary requirement.

The customer service that I encountered was superlative and perpetual to the standard that nandos strives to achieve on a regular basis. The mouthwatering delicacies defeated my starvation with eloquence.

Thy waitress asks she shall receive. It is with great euphoria they review this exquisite piece of architecture. A room full of hard-working men and women and the others, show just how increasingly superior they are to their competitors. Yours thankfully, Willam Shakespeare's

We enjoy coming to Nando’s Braintree as they are all so accommodating when you get there, Food is always exactly how we want it. Service is great and they really make you feel welcome. We learned today the guys name (Dan) He always remembers us and never has a day off 😂. The lady at the end was so friendly today too. We didn’t catch your name but she only works weekends and bank holidays 😂 keep up the good work you’re all so friendly. We visit here when we have just finished work and need to de-stress.

Excellent quality food with standard portion sizes for a nandos. Staff were very helpful and friendly. Food came very quickly even though it was very busy. With free parking outside.

I was served by Amber and seated by Becky. As per usual I received absolutely amazing customer service. The food was cooked to perfection a slight wait time but the restaurant were really busy. Amber made the time to connect with us and was very personable whikst maintaining a great level of professionalism. Keep up the great service and food guys

Our favourite Nandos, always top service. The staff are always nice and smiley, food always come quickly. The manager ( I think the guy who's manager) very friendly and attentive. We'll always be back.

Very nice environment, very polite and helpful staff.

One of my favourite place to eat. Always hot and fresh. 5 star for food.

Why do nandos feel the need to taunt me with my food just sitting under that warm lamp?? See it straight up chilling for 10 minutes. Lucky I ordered 'hot' because it gave my mouth some warmth when the chicken was cold Maybe timings need to be sorted, cook chips and chicken so they finish at the same time

I had the butterfly chicken breast and my wife had half a chicken last night and it was soooo dry. Even the sauce didnt help. The Macho peas were great as was the warmth of the venue.

Perhaps I’ve just become accustomed to poor customer service, but I was so impressed with Nando’s Braintree today. Every member of staff we encountered had a smile on their face and was eager to help and make sure we were having a good time. They took the time to make small talk but not so much that they interrupted our meal or made things awkward. Would highly recommend

Looked after me and grandson- nice

Food came very quickly and staff were super friendly. App makes ordering super easy aswell.

Мне очень понравилась и атмосфера, и еда, и быстрая организация стола, при полной наполненности зала. Мы брали семейный набор без костей и он порадовал нашу семью вкусной курицей. Брали среднюю остроту и не пожалели - в меру остро 👍

The staff were unprofessional at times and i received a sauce that was out of date. Fanta tasted very different to usual and ice machine wasn’t working and food was very basic not the same as usual. Spent £63 in Nando’s wasn’t fulfilling.

I came in on Friday the 23rd and honestly I’ve never been in a restaurant where the staff looked so happy to be there! It was really lovely! They were dancing away to Christmas music and every single one I spoke to was so pleasant! I work in catering so I know how stressful it can be. The manager was there and he came over and asked how our meal was. Hats off to him enjoying working like that. That is what the catering world needs. Well done nandos Braintree

Always good to eat at Nando's! Staff were nice and friendly!

We normally like this place but we felt very rushed as they were closing earlier than normal, due to staff shortage, the sandwiches had more fatty parts on the chicken, when normally they're a lot better. So yes not very good really.

absolutely terrible iv never tasted something so dry the chicken is so bad

Always a favourite place for spicy flame grilled chicken 🔥🔥. Great service and helpful staff.

Friendly service. Food was tasty but coldslaw wasn't good, waitress offered something else which we had.

Amazing food ! Shania was so helpful and really lovely

Always great services every time I go here. Friendly and welcoming staff, food well cooked and fast service, couldn't fault it today!

One of the most professionally-run Nandos I have visited in a very long while! Busy Sunday, quickly seated, allergies noted, vibrant staff and the food was served timely! Big shout to Dan and your staff, you have raised the benchmark for other Nandos to follow 👍

Amazing food, good service, was served by Beth, she made sure we got everything we wanted and spoke to us very friendly. As were all the staff in the restaurant

It's a nandos so you know what you're getting. I think this is a great one though. Staff are always friendly and helpful, the food is always ready fairly soon after ordering and hot too. Also it's a nice location so close to the other shops there and on a nice day there is a lot of outdoor seating. Quickly becoming a regular spot for me here!

Absolutely fantastic experience at Nandos at Braintree Freeport this afternoon thanks mainly to Rhianna but to the rest of the Nandos team also who made our experience such a memorable one. It's my wife's birthday today (which we didn't even mention to Rhianna or the staff) so that made our experience all the more special. Excellent food and excellent service and we will be back. Thank you Nandos. 10/10

Our order came quickly, the food was hot and the order was correct, we ordered on the app so don't know if that helped. Restaurant was clean and tidy as were the toilets. The staff were polite and attentive. Would defo eat here again

A Portuguese-themed restaurant with many dishes involving chicken (their speciality food). This restaurant is great if you love some spice, especially on a budget; making it the ideal place for a family meal. For younger guests, there is a good children's selection of food with frozen yoghurt for dessert. Overall, it is very nice and I would highly recommend.

Food and service was lovely but if you not keen on ordering via your mobile and prefer a to order via a waiter then might not be a place for you. Reasonable price

Friendly staff, great food, lovely place for dinner with friends and family.

Good food service and ambience; this time when there was a delay due to the vloume of customers, the manager himself offered apology and made sure we were aware and given some starters till the food arrived, felt really looked after and will return. Top notch customer care

I really Nando’s, but this one isn’t quite there for me, I’ve ate there three times and every time I’ve had a little issue that ruins it. Come one Nandos your so good in other restaurants, sort this one out please.

Very friendly, helpful staff, swift service, delicious food 👍😁

Nice not really my thing too much waiting

I'm not Nando's fan but since I visited the one in Braintree I might change my mind😃😃😃 I had the half chicken, rice and corn. Just wow, the chicken was tender, juicy, very well spiced so so delicious 😋. The staffs were very friendly and helpful thanks guys and Thank you chef Nando's Braintree I eat the chicken bones👌🏼 😄😄😄

I don't tend to leave reviews but this Nando's is so lovely and welcoming, the staff are very attentive and happy to help. Food is always great too :)

Always time for a cheeky nandos

Five guys, are Five Guys... Very good burgers but prices... You know...