Nando's Bluewater - The Plaza in Dartford

Order #c6641d I just ordered a takeaway: - 1 Mediterranean Salad 1/2 Avocado Grilled Halloumi With Chicken Thighs Guess what? When I got home and opened it the grilled halloumi was missing. Second time im a row that this happens! Went to the website and they say that if there is something wrong with a takeaway to call directly to the Nandos where I ordered it. I called Nandos and they say that they cannot take calls! Ridiculous…

Fliy in drink, spent the evening batting away flies.Poor defensive management and staff display same attitude. Forgot half the order. Brought rest of food when dishes on the table 20.mins later.. Staff asked what do you want me to do. Whole experience was a shambles. Poorly run business. Got everything wrong. All I wanted was food. And that's all they do. Getting the basics wrong.

Worst Nando’s experience we’ve ever had by far with terrible customer service by the supervisor on tonight (05/10). We’ve never seen a Nando’s so badly managed.

Abisha was AMAZING! Thanks for you service ❤️

As a very fond consumer of nandos food this is by far my favourite place to come, staff always around to help, really quick service with excellent quality. Food always so well cooked and seasoned. Big shout out to Ozzy, great service, very friendly and helpful.

Food was as expected. Staff were excellent 👌

Food was amazing and service was very good. Staff was very nice in nando’s. It was really good experience. Cheers 🥂

Its was great experience with Nando’s

Michael was fantastic and gave brilliant customer service

This must be the worst Nandos I've ever been to. They had the staff but they were drove by laziness. Big que outside, free tables and no one was bothering to sit the customers, when someone decided to come outside in the end it took another 10 minutes to be lead inside only to be given a table that still had food bits all over the floor, under the chairs and table. When I pulled the chair and showed them the mess (I am really sorry I didn't manage to take a picture of it) we were given another table and to the previous table they sat 2 kids without even cleaning the floor first. And that was the situation all over the restaurant floor,food bits all over. And the chairs, oh my God, the chairs, disgustingly dirty, I moved mine with my leg so that I don't have to touch it and and those lights looked like they haven't been cleaned since the restaurant opened. Buy some other chairs if you must, preferably wooden ones so that at least customers don't have to be disgusted when entering the restaurant. We were too hungry and if I would've told my autistic son that I wanted to leave he would've had a meltdown so we decided to stay. The food was nice and hot thankfully and that made a bit of a difference otherwise that would've been the last straw. All in all you could definitely see the lack of good management. My husband told me to let it go as I wasn't working, I was there as a customer but this was very disappointing and will definitely not go back there any time soon.

Apparently they don’t serve chicken livers at busy times - according to the chef

I love this branch of Nando’s, every one more friendly and helpfull. there is a lady called PATRICIA who works in this branch, who is absolutely amazing, me and wife love her, she IS always smiling and very very helpfull and hard worker. Thank you for our experience in this branch ❤️

really nice food and quick service was a short wait outside to be seated but was definitely worth it

Food Was all good apart from where the staff said they had no buns which we found a bit strange. The waiter at the front desk was also very rude when we asked if the ice cream machine was working so much so that we went to find another member of staff who was very welcoming. Also, the menu prices were different to the app as they were ‘ in the transition of prices’ or something like that. overall, food was good but there is much better nando’s out there

Overall this is not the first time. Kids friendly and a very fast service. Even if you are waiting on the queue, it does move very fast. We always got a sitting within 20 minutes. Foods are amazing as always. We have tried the vegetarian options and they are very good.

Good Nando’s. Had a few questions but Hallie was very friendly and helpful, great service.

Went on Monday 22 April. Great food and great service from Esther!

The chicken was under cook was just that bit in the pic it was my hole chicken I wasted most of it.

was served on Friday by a lovely lady called Patricia who was very helpful and nice to me and my friend and made us very comfortable.

Quick efficient service food is very good

unfortunately one staff seems to had enough, being grumpy at the till is not really good in customer facing

very very nice place to eat and drink

You usually know what to expect in Nandos. Sadly very disappointing at this branch. Long wait and cold food. Won't be heading back to Nandos for a while after this one.

great staff was served by the lovely charlotte and jake who made the experience wonderful

Daughter has been very ill after visiting this Nando’s. Was the only thing she out different to the f,ily, woke the next morning feeling sick. Then has been violently sick and bad for 24 hours since with terrible stomach cramps. This is not the first time one of my chi,dren have had a terrible experience from this Nando’s. I do hope this is just bad luck but 2 x in the space of a month from the same place isn’t great

Testy and healthy food. Good customer care!

'modern' in-app ordering. Chicken and pita bread could have been cooked more. Didn't appreciate my walk around the restaurant for my drink or the proximity of other diners. This chain is not for me and wouldn't go again.

Delicious food, excellent service.

Customers dealing is very bad... And security man looking very rudely... Staff's are running inside the shop... Totally horrible..

Michael was very friendly and sorted out the mistake with my order. Nice food.

Im a big fan of nandos but feel this place lets them down, service is not as friendly and food is not a nice as most other branches, cold garlic bread, soggy chips. Decided to give this place another try and again was dissapointed, had to go up and get my drinking glasses after i had sat there 10 minutes waiting, half my wings were burnt, garlic bread was cremated, loaded fries were lacking in chicken and sauce, after bringing this to the attention of the mgr she did replace the wings and garlic bread, overall another poor experience from this branch. Id advise using the food court nandos or crayford.

Family dinner ruined. Hard garlic bread, peas sloppy, weird tasting cheese and my veggie wrap tasted bad twice. After the second badly made wrap I got told they had run out. The second wrap had tonnes of chilli jam on it and burnt my throat for hours after. I was refunded only for the wrap and not my meal. Thought that was mean considering my dinner was ruined. I didn’t feel like staff were very apologetic. I wouldn’t have gone to just have a plate of chips and peas. The peas tasted odd too on this occasion. My worst Nando’s experience as they are normally great… food standards were definitely down on this visit and we waited ages for the food. It wasn’t busy either.

I made arrangement to meet up with a friend of mine, who I haven't seen for 15 years and her children for dinner. The food was excellent. The place was clean and tidy, and the atmosphere was welcoming. The staff were very polite and professional. We had a wonderful time, and would definitely recommend Nandos 👌.

Just left Nandos (first time at this location) (party of 5). We were served by Varna. I gave the wrong table 8 instead of 18 and she sorted everything with a smile. We had a great time and the food is always nice at Nandos. In fact, we had an excellent service from all the staff, from the young person who showed us our table to the cashier!

Standard Nando experience. Was impressed that they managed to get us a table quickly for 5 people and a highchair. Food was okay, kids meals are good value. Clear to see calorie content on adult meals to make good choices. Atmosphere is quite loud and busy, with 3 different waiting staff serving us. Feels more like fast food rather than a sit down restaurant in my opinion.

It was so good and they gave me free bottomless frozen yoghurt and I didn't have to eat in the Nando's and the employees where nice to

Just want to thank Micheal at Bluewater plaza for the great customer service, great guy! Will definitely come back.

My recent family visit to Nando's left me feeling utterly disappointed and disgusted with the unprofessional and racist behavior displayed by their restaurant manager, Vanna. What should have been a delightful dining experience turned into a distressing ordeal, leaving a bitter taste in my mouth, both literally and figuratively. Not only did the restaurant manager, display an unprofessional, rude, and racist attitude during our visit to Nando's, but she also exhibited an unhelpful demeanor when we requested a table change to celebrate our daughter's birthday. When we arrived at the restaurant, we had informed the host about the special occasion and requested a more spacious table to accommodate our family. Instead of being understanding and accommodating, she responded rudely, making it clear that our request was nothing but an inconvenience to her. This despite two tables were empty and available for us to shift to. When we politely asked again if there was any chance of changing the table, Vanna flat out refused, stating that they were fully booked (even though it was evident that this was not the case). Her unhelpful and dismissive response left us feeling dejected and unvalued as customers. As a manager, she should have understood the importance of accommodating customer requests, especially when it comes to celebrating a child's birthday. Nando's should be ashamed to have someone like her in a position of authority, as her unprofessionalism and unhelpful demeanor have tarnished the restaurant's reputation. In conclusion, I cannot recommend Nando's to anyone until they take immediate action to rectify the situation and remove Vanna from her position. As customers, we deserve to be treated with respect and kindness, regardless of our backgrounds. Until this issue is resolved, I strongly advise avoiding Nando's, as no one should have to endure such an unpleasant and offensive experience.

Typical Nando’s. Went to the one in The Plaza as slightly less busy than the one in the food court. Went for half a chicken, coleslaw and chips with bottomless drink. Service was speedy and food came quickly considering the restaurant was busy. Was clean and the staff attentive. Happy with the service received.

Really disappointed with my food on this visit. The chicken in the pitta was cold, the halloumi was burnt and black on one side and the broccoli was inedible and a brownish green colour. I was dinning by myself and no one came over to check if my food was OK. I had my handbag and all my shopping with me and was unable to get up and find a member of staff as was dinning alone. A very poor experience

This restaurant can be hit and miss but 6 of us went Saturday and the food filled the plate. The reason for the 4 for food and service was because the service was slow even though we ordered on our phones and the food wasn't hot enough when delivered either but we were to hungry to send it back to be warmed up.

A bit noisy and open to the shopping public. Great food as always in any Nandos.

Patricia and Rugui were absolutely wonderful! Couldn't have asked for better nor faster service.

Tudo espetacular desde a comida ao atendimento 👌👌👌👍👍👍

I had a fantastic time here! My server louise was absolutely darling! She was polite and informative, so helpful when I was deciding what to choose from the menu and let me know what changes I could make. She completely took note of my requests and made the experience even better. Very lovely young girl. Food was also great and came out quick and was absolutely superb! 😋 definitely recommend wonderful time

Linda made our visit to Nandos perfect! Big welcoming smile, guided us through all our options and all and all gave absolutely perfect service. We will be back! And we hope to see Linda again! Nandos is very lucky to have her

Wonderful experience to have a dinner here with friends, tasty chicken with spicy sausages and fries!

My family and I have been eating at Nandos Plaza since it opened in c.a 2000. The food is amazing, as is the service. We have been very lucky to have eaten in amazing places around the world but there is honestly nothing better to coming home to Nandos where we are treated as family. Everyone working in the restaurant are adorable and nothing is ever too much. Special mention goes to (and in no particular order) Carlos, Tanya, Heather and everyone else I have forgotten (sorry getting old). Thank you again, honestly the best restaurant in Bluewater!!!

Very nice visit alk staff very helpful

Nice food. Staff Patricia was friendly and kindly, Good service. I will come back soon. THANKS.

Nice welcome and good food. We highly recommend it for lunch and dinner for its reasonable prices.

As always, Nandos is an excellent option to eat with the family and with the little ones in the house. Good attention and atmosphere!

The staff are lovely and so helpful and friendly, the place is clean and tidy and the food is amazing.. the chicken is so juicy and they are really good with allergies as I'm lactose intolerant and they clean the grill if you talk to the manager and they show you all the ingredients of what you are ordering. Happy customer but I do remember nandos being a bit cheaper but this was years ago overall very happy.

Great service very quick. Accoustics bad tho. As the evening went on we ended up not being able to hear very well

The place is very well managed, staff very organised and even in a busy environment, everything went like clockwork. Very impressive. Keep up the great work 👍🏼

Patricia, was amazing! So friendly and very helpful.

There was very fast service at this branch. Quickly set at a table. The food was brung to us so quickly that even my 11 years old was surprised. The staff was amazing and friendly.

Always has great food and service!

The food was really nice and fresh

Disappointed at last visit. Found it to be non baby friendly, asked for hot water to heat up a bottle. They said they could do it behind the counter for me, when went to collect it they said that they didn’t have any hot water so put it in Luke warm water. This did not heat it up at all. Also previous visits they have been very good regarding my allergies this one not so much. Ordered at counter as they ask you too when you have allergies. Lady serving didn’t seem to be interested and just said do you know what you can have?? Previously order has always went through manager and double checked. Don’t think I will be returning here anytime soon.

Calm & clean environment, friendly staff, great food.

Food was disgusting not cooked as requested had to leave after a member of staff put back food that I had accidentally knocked on the hot plate after I told her I had touched it with my hand by accident she just cut her eye after me and left it there to be served. I've given the restaurant a one-star because I couldn't rate it any less.

The staff were brilliant and were very helpful in checking for food intilerances, service was prompt, despite a full restaurant, food floor our party was hot and well cooked. The missing star is because almost all the food had either lemon or preservatives, even the chips except for the sweetcorn.

Food was good and service started well. However as it got busier the service slipped. Waited over 20 minutes for deserts. Didn't have anyone ask how our food was and put plates weren't cleared before the desert arrived.

Excellent service tasty food. Friendly staff.

Awesome spot to dine down and chill out with great friends

31.12.2022 Staff are so happy here, very pleasant and chatty at the till. Condiments and cutlery very clean. Good presentation of food and clean tables. Toilets are also clean and fully working.

Great service by all, Manager Izabele was extremely helpful and thoughtful towards her customers.

Everything was brilliant Need to improve chicken quality

As a regular customer, suprised to be served cold food with very hot chips! As always excellent service, quickly attended to by friendly staff👍

Went there yesderday 4 of us including my little kids. All got food poisening.all of us Vomiting all night.

45 minute wait for food to arrive at the table, we were 1 of the first in the store but multiple people who turned up after had eaten and left while we were still waiting. There was a lack of sauce/flavour on my hot chicken wings I'll definitely be sticking to Crayford or Bexleyheath nandos in future as service is much better and staff more attentive.

The customer service was great.

Excellent customer service all round, both at the till and services at the table - big thanks to Thaynara, Sonnie, Heather, Dione, Harjinder and Patricia for your brilliant service. We appreciate it, keep up the good work🙏✌️❤️

Food come out quick and fresh. Didn’t have to wait long, there wasn’t a que which always makes it better. You are able to pay by cash by going to the counter or order from the table with a qr code system.

Went for lunch last Friday. Was quieter than other time. It used to be busy and seen people queuing outside to get in. Staffs are welcoming and friendly. Chicken is deliciously good as always.

Great service by Gracie, very friendly and helpful. Thank you.

Decent experience overall, only 4 stars as the 2 corn on the cobs came about 15 minutes after our food came out

Went to nandos today we were unable to order at the tills due to them being broken so had to use the app which was time consuming. The service was poor a long wait for glasses to arrive and noone asked how the food was or cleared the plates Garlic bread was the colour of charcoal can't understand why it was even served, one of the chicken dishes was dry and the cokes were flat

Long wait for food because its quite busy. Efficient staff and yummy food 🍗🍗🍗🍗

Nice meal, good deal. Bottomless drink essential flora remedy to the sauces.

We had a 35 minute wait for food, and the chicken wasn't piping hot but the sides were. Not a disaster.

It started good, food came all at the same time, but we figured out the reason for thanks not the good service but the fact the food was on the counter for 10minutes waiting to be picked up, This continued with the desert we order and had to wait 30 minutes for. Turned out it came out of the machine but no one bothered to pick it up and act on it. Going to staff the answer was „sorry I missed it“ sitting here still I can still see receipts coming out of the machine not be actioned. No sorry nothing from the restaurant. The final actually was that we ordered a chocolate cake that was out of stuck but was told by a waiter that this is out of stock and we could have a cheese cake instead but the mumbling and low voice made it hard to understand him. The manager was no help useless and didn’t made a move to help or apologise. At least we got a refund for the not delivered Cake. But that maybe in 10 days

Having had my first ever Nandos yesterday 20th May I am a fan! great food really well cooked, very well priced and after being served by Linda this sealed the deal she was friendly, helpful and made us all including my 9 month old grandson feel very welcome. Thank you Linda a credit to your company.

Every time me and my husband come here , we are always made feel special, as today is our wedding anniversary we choose come to the same place. Michelle always make us feel welcome. Thank you to all

Makes a change from the usual places. Worth trying.

Terrible experience at the Bluewater venue this lunchtime , 50 min wait for food, arrived cold, items missing, fire alarms kept going off……lots of trainee staff is no excuse you should limit your tables and not pack out the restaurant when you cannot cope!

We came here for lunch. Wish I hadn’t bothered. I had chicken in pitta with chips and mash. The chicken was cold. Even the cheese hadn’t melted. I asked if they could change it. They took my whole plate away. When they returned they gave me my old chips and mash, which were now cold with a new chicken in pitta. It was a lot warmer than the first one but it didn’t come with the coleslaw that was supposed to be in it. I gave up complaining. Just a waste of money. I don’t go to Nando’s often. It seems to be the same in every Nando’s, cold food. You alway see food sitting on the counter waiting to be given out. But there is staff walking around everywhere. I ordered my food through the app so it’s not like they are even taking orders. I got my own sauces. So what are they doing.

It was good, packed up at pick but overall staffs stays pleasant

8 of us went for dinner They were very busy and we only waited about 15 mins Great customer service easily ordered on app And food was piping hot!

Insanely good food, probably my favorite restaurant with amazing chicken 🐔😋 and fries 🍟 and I highly recommend yuo getting the purple iced teal flavour 👏👏👏👏

We had a party of 12 for my sons birthday, Michelle was an absolute star. She was able to sort a table for all of us. We ordered our food via the app. All of the food arrived together & was hot & delicious. Michelle frequently checked on us to make sure we were enjoying everything. When it was time to cut the cake they brought us plates & forks. The staff are Absolute gems & the food was delish!

Waited 45 minutes for a bean wrap! When everyone else around us was being served! They didn't even apologise and the resturant was half empty!

Toni served me last night. And she was very patient and she served our food on time.

Manageress eva was very good at her job, very pleasant and polite.

Seated by a lovely waitress named Heather, really friendly and made sure we knew the whole load down. All staff very attentive, food was hot, Juicy and cooked to perfection.

Its been 30mins since my order and it still hasnt arrived to my table. Staff hanging around not bothering to clear tables but telling people in the queue that its an hour wait. Food piling up at prep counter. It shuts in 30mins and i wont be leaving till i finish my meal...oh yeah arsey manager, think moody dinner lady who hasnt felt the warmth of a man for over a decade... just plain rude to other customers from the numerous complaints im hearing. Avoid and stick to the wintergarden one.

Fantastic Meal here tonight. The place was busy packed, slight wait for food as they were busy but the manager Balbina kept us informed every step of the way. We saw her in the kitchen supporting the team. Great leadership. Was honestly the best meal at nandos we have ever had. Food was amazing!!

Nice customer service... Waited over 20mins for food though. Lovely food😊👍

Never going again . The chicken was was under cooked and the service was terrible . My second time at a nando's restaurant and last