Nando's Bicester Pioneer Square in Cherwell

Would give 0 if I could. Delivery over an hour late and still no sign of food - Deliveroo won’t cancel and refund. They cannot get hold of restaurant on the phone and neither can we. Appalling service from both companies

The woman was incredibly rude. She constantly tutted when i was ordering and food took over an hour to come. Starters took 45 minutes for some pitta and humous and some mozarella sticks. Starter was cold and not nice to eat. One of the mains came came out 20 minutes before the other one did.

Quite a long delay for food due to staff shortages. Also seems to be a large amount of takeaways and deleveries happening. Food was OK but chips needed longer. Thanks to Charlotte for helping out and working hard

Staff are all fab, food with no issues.

They not carting anymore and not serving delivery food with sauce as every where else sending sauce separately with any delivery I think management need to look at this

Friendly staff. Made our meal out even better

Great service. Popped in on the off chance ( Saturday afternoon) as they don't do reservation Friday/Saturday. Quick service via the app. Fresh hot cooked food.

Good always good if a little expensive. Half decent vibe in there when it’s busy. Staff usually pretty good!

Nice food by Nandos at the centre of Bicester.

Ordered a delivery of food which arrived in good time, cost over £45 for the 3 of us & I've never been so dissapointed with what arrived. What did arrive would have cost you £12 at kfc & the one thing you think would have at least over delivered on was the chips. But no, 10 fries in a couple of boxes added insult to injury to the rest of the minimalistic dry meal. I certainly won't be ordering again, I feel conned. *Update, Nandos replied about the speed of the service which was nothing to do with my comments, says it all really & no one has contacted me from the store either...

Recently dined at Nando's Bicester with my family and was thoroughly impressed with the experience. The service at this location is exceptional. The staff were friendly, attentive, and went above and beyond to ensure that every aspect of our visit was enjoyable. There was an issue with the online order made via their app but the team there resolved it swiftly. The management deserves special recognition for maintaining such a high standard of service. The food was delicious, and their amazing peri-peri chicken did not disappoint. The sides were tasty, complementing the main dishes beautifully. Overall, my experience at Nando's Bicester Pioneer Square was outstanding and I highly recommend it for a great dining experience.

As a Nando’s goer for many many years, this was unfortunately the worst one both in terms of food quality and service. Firstly, our order was taken wrong and one of the sides were missed. Despite telling the waitress twice, she told us she would check and then never came back. Secondly, we wanted to use our NHS discount via our Blue Light card and this was declined by the server quite rudely. Despite there being a Nandos discount code currently active on the Blue Light card. All of the chicken we ordered was under-seasoned and overcooked to the point it was difficult to eat. The chips were completely unsalted. No-one checked on us during our meal either and we had already called over a waitress twice.

I love coming to nandos it's like home from home without having to do the cleaning #winning!!! Staff members like Adriana make coming here so enjoyable it's like being served by a family member <3

Staff needs serious retraining and management is non existent. About 5 front of house doing nothing on a busy Saturday night. About 10 free tables and the staff are turning people away. Our food was sat on the passe for about 30 minutes and had to remind them to check the order. Then the gentlemen went and stood staring at the plates scrathing his head for 5 minutes before bringing it to the table.

Terrible experience. As a Nando’s fan I was shocked to find that there was 80% of the menu not available. No 1/2 chicken, no whole chicken, no thighs - only option was wings which also deemed the majority of the burgers unavailable also - no fino pitta, no sunset burger. Bought bottomless refill drinks no coke available. Chicken breast pitta which I had no choice but to order was dry and seriously lacking chicken, ordered no lettuce, the majority of the pitta was the unwanted lettuce. Atmosphere terrible as all diners walking in were shocked when trying to order via the app that nothing was available.

I love a nandos however how can i rate a restaurant with half the menu missing , no coca cola and understaffed. Never again would I come here.

I ordered food for two, arrived in good time, for myself I ordered wings with rice and coleslaw, received half the amount in the boxes of both rice and coleslaw then I ever have from ordering Nando’s, literally a baby portion of rice and coleslaw, Would not fill up my 7 year old neice let alone myself… …still hungry after spending nearly £40 ,on top of that, the food taste bland and nothing like Nando’s you would get in any other store! Will not be ordering any time soon

Nando’s is nothing without the sauce. 30 pounds but no sauce in packets or on the food. Half a packet of cold, soggy, unseasoned chips. No flavour, full price!! I’d like my money back please, feel robbed.

First class service and excellent food.

Second time in a row that I have arrived at their stated opening time and they are not open. The manager eventually opened the door at 12 and said it would be 10 more minutes, no apology. 15 minutes later we gave up and went elsewhere. Nando’s is a great concept but unfortunately the Bicester branch is not up to standard as they are clearly understaffed.

They were continuously staring at people, which made me uncomfortable. There was a guy who had two sips of coke in water glass and they challenged him in front of others…. How rude

**Review for Nando's at Bicester High Street** I recently visited Nando's at Bicester High Street and, while the food quality met my expectations, the overall experience was disappointing due to the poor service. The restaurant has a lively atmosphere, and the peri-peri chicken was as delicious as ever. The flavors were spot on, and the variety of sauces added a nice touch to the meal. However, the service left much to be desired. From the moment we arrived, it was clear that the staff were overwhelmed. We had to wait a considerable amount of time before being seated, despite several empty tables being available. Once seated, it took an unreasonably long time for our order to be taken, and even longer for the food to arrive. The staff seemed disorganized and inattentive. Several times, we had to flag someone down to get basic necessities like water and napkins. Our table was not checked on once during the meal, and getting the bill at the end was another exercise in patience. Nando's at Bicester High Street has the potential to be a fantastic dining spot, but they urgently need to address their service issues. Better training and more attentive staff would make a world of difference. Until then, diners should be prepared for a frustrating experience despite the tasty food.

Friendly atmosphere and not busy.

Service does not even get a rating i went out with my fam for an exquisite meal at nandos 4 of us Sat on a 2 person table although the booths were avaliable and lied to our face saying that their booked the lady manager gave us death stares all meal made us feel so uncomfortable as if we were doing something wrong.

The food and the service was great, I was served by Mabes, she was very nice to me😍

Friendly and fast service. Seating straight away and food was good quality

Best Nandos I have been to, the food was delicious, served piping hot, service was quick and friendly.

Food was really nice. The atmosphere is quite loud and cramped.

My son has asked me to place a 5-star review and say a big thank you, for customer service that went above and beyond, after he and his friends visited on wednesday after school. I think the manager's name was Simon, so thank you very much!

Great food with amazing service and lovely staff

Loved the overall ambiance and all the staffs were attentive. Especially Zafar was great ensuring customers were enjoying their meal and is at their satisfaction.

Great food as usual and good service. The ground floor is a little small and crowded. There is more room Upstairs.

Order a delivery and chances are something will be missing. This has happened to us four or five times now. And when you phone to complain they say they can’t send the missing items, only give a refund. So you end up with half a dinner. So frustrating and it happens time and time again!

Had one of the nicest Nando's I've had here.

I come here often with my girlfriend and we love this place, they have a massive range of food and the food is very very tasty too.

Worst service, long wait and no response..

Great food and the staff were super attentive

Everything was alright except at the time of going to the till giving order when lady named Chloe was so busy with chatting to the person who was at front and spent 20-25 mins chatting with him while me waiting in the queue for so long. They could see me but ignored. This is really not good service I experienced considering 1st time me being there

I liked the application order. The food is delicious, the atmosphere is also very good. Recommended

Typical Nando's always consistently good tbf

Food was good but waiting staff were slow. They didn't seem to know whether they were coming or going. Tables weren't cleaned and people were waiting to be seated even though the restaurant wasn't very busy. Just seemed very unorganised. The was a queue of people at the door and I had to go to the bar to ask to be seated.

Actually a pleasant surprise. The food was extra yummy - one of my fav's!

I recently had a fantastic experience at Bicester Nando's thanks to their incredible team. The service provided by Simon, Mo, and Parsa was exceptional. They were friendly, attentive, and made sure my visit was enjoyable. Kudos to the entire team for their outstanding service and making my meal memorable. Highly recommend this place!

The food here was great, not dry at all, and the customer service was top notch. In particular, Zafar, he made sure to look after our table and had great energy from him. Top bloke!

There was only one waiter who was extremely slow cleaning tables and seating people down. There was so many tables available but not a single staff member was helping the slow waiter clean the tables. The chicken also came extremely dry. I’ve been to about 30 Nando’s and this defo is the worst.

Got dinner for 3 and we all ordered via the app. Meals came out at a similar time and they were nice and polite. Atmosphere was like a nice place to go for dinner to have a chat or a catch up rather than a sit down meal. I'd go here again.

A very nice Nandos, juicy, tender and succulent. Will be going again on my travels to Bicester Village!

We came in late and ordered food. Staff very accomodating and friendly.

food was so quick and we were served by Simon who was upbeat and so friendly to everyone in there

Had to wait a few minutes to be acknowledged even though was only one other couple in. Food arrived weirdly very quickly after about a minute or two after ordering and for why the chicken in my burger was cold and chicken partner had, had bone I it still males me the k that's why it came rather quickly. The corn on the cob felt like it was just pulled out the fridge and the chips were also bit pants too. The atmosphere was the best thing about the place tbh. I won't rush to go back anytime soon. Since getting home have been sick from the rushed undercooked food from this establishment

A brilliant experience and great food. We took our newborn to Nandos, we’ve been many times before. The staff were brilliant at accommodating, simple things like moving a chair for the buggy. Great atmosphere as always and tasty food.

Very welcoming, service was great! Manager was very friendly and restaurant was clean. First time visiting this branch and enjoyed our lunch before Bicester village shopping. Parking was free at the multi story which was a bonus.

Excellent service and food, definitely coming here again.

I rate the experience 3 stars because they had run out of chicken when we got a table & were told it could be UP TO an hour's wait. We agreed to wait but it took nearly 11/2 hours to get our food. Hungry kids slightly spoilt our dining experience.

Food was okay - not the best I have had. Service was so slow was cold by the time got to our table. Appeared to have enough staff but no one seemed to know what to do. Que out the door whole time was there and music stopped half way and just awkwardly listening to everyone eating.

Food is always great .BUT the drinks are always room temperature and on a delivery there's nothing we can do . Please ensure cold drinks that go out for delivery are cold. Nothing worse that warm coke etc.

Good was good, as always. I would recommend some attention to hygiene. Toilets were in a bad state and there were 3 tables around us, waiting for someone to clean them for more than 1-2 h .

It's a Nandos. You will get what you expect. The staff are friendly. The at the restaurant is not great and it is quite crammed. Could be better.

Charlotte was absolutely brilliant throughout our service. She was efficient and friendly to me and my family! Thank you!

Come on, it's a Nandos...food was ok, rainbow slaw was dry, halloumi was fine sauce was as expected, unpronounceable South African cider was lush...atmosphere was ok until the table full of noisy infants arrived - but it's Nandos not date night

Good food and good service. Perfect for a quick bite to eat that won't break the bank

Always good at Nandos no matter where you go. Staff are always great. Some items not available here at the time of our visit, but otherwise fine.

They forgot about our order. We waited 30min. While everyone got theirs.

Dirty . Slow staff. Food was not nice

You can repeat the order 12 times to the manager, he still wont get it.

Super lovely atmosphere and staff. Especially Cian Gallery. He was so kind and professional in his service. A lovely experience overall.

My first time going to nandos today and experiencing the craze that everyone is obsessed with. The food was fantastic i had a salad with a side of corn on the cob. When i came in i asked the first lady that served me had dark hair (foreign lady) if i needed to wait to be seated or shall i just choose a table and she didnt say anything she pointed to a table and said this one and i said yeah thats fine. She handed me the menu and walked off Now considering i had not been there before i wouldn't have a clue how to order or know that i needed to get my own cutlery...until i looked at the menu and it said to scan the QR code to place the order. When my food arrived i wondered where the cutlery was and until i scanned the room i wouldn't have known However the lady that gave me my food young blonde English girl she was fantastic, very friendly and warm she was fantastic

Good atmosphere and lovely place.

Very friendly & helpful staff. Great food & great service.

Service was absolutely outstanding. So friendly and kind and just welcoming. Would recommend if you are looking for good food and great, friendly service then this is your place

Food was nice,but not been here before was not shown how to order your food,and waited ages for the food,but when it arrived was hot and very tasty.

Nice quiet Nandos for lunch. Food was great and served fast.

Been to bicester branch couldn’t thank Laurence enough for his hospitality and making me and my daughter feel very welcomed thank you Laurence!

A very good Nando’s. Never disappoints! Friendly staff and food is good.

Nice location in the town. But the restaurant does feel a little bit cramped and you’re almost joining someone else for dinner

Great food amazing service food came fast beat Nando’s after a while the staff was really awesome but milly was the most kind

Disorganised and rude, wouldn’t bother

Worst customer service ever experienced from the lady manager , i had the most bad experience today , i’m a regular customer to this Nando’s Pioneer Square and i’m very disappointed. The lady managing the place today she needs more training for customer service , she was very rude , and unprofessional . If you don’t like the the job just leave place for professional people always willing to help , friendly and smiling all the time . That’s all about customer service ….If i knew her name will put in this review but she had no tag name … Disappointing…..

First time dining at this particular Nandos in Bicester. We had a good service, the food was nice and th general atmosphere was chilled out.

Let me start with the customer service, it’s amazing thank You. I have visited branch on the opening time and ordered chicken wings. Unfortunately I am not happy about the wings as they were “ pre cooked “ from the night before and I have been given my order in less than 5 mins which I was really surprised. From this place You would be expecting to have fresh stuff which obviously this branch is trying to cut corners. I have been having food from other Nando’s branches and never had any problem. Little bit disappointed but I am hoping they will read my review and take this into the account. Thank You.

Hate the people who deliver here. Bidvest is the company. I can't park in sheep Street at 7 in morning without harassment from them to move. The sign says I'm OK till 9am. Please tell them to not terrorise people in the street. Thank you .

Food was lovely. Customers service needs some working on…waited at the door for sometime before someone actually bothered to come over… apart from that looked clean and tidy.

Unfortunately the worst Nando's I've ever visited and I've visited many, To start, staff and senior worker was very rude, unhelpful and showed no respect to others especially myself and the group I was with. Food was also then extremely disappointing all came out at different times, even sides etc and when it did come out the food was burnt and overcooked along with being left on the side for way to long, Really disappointed

Lazy staff, we were a group of 3, we asked for an empty booth or upstairs and were told 'no yet the next two people in after us were seated in the booth. We were seated by the cold door! Also when I got my food I asked for mayo and was told none till Thursday yet it's Sunday and nando's is opposite Sainsbury.

Excellent service today from a young lad called Will. Credit to the company

Worst nandos ever , got food poisoning from it , definitely wouldn’t recommend

Completely missed off one out of orders which meant one of our family did not have a meal. Not interested in why it happened or making sure the missed item was sent out. Awful service

We went into the place with only 1 table busy and the rest of the place was empty. We had ordered wings with our mains and had to wait 30 minutes to get our food because of 3 pieces of wings that were still in the oven. The food was overcooked in the end and tasted burnt. We also noticed that the staff asked everyone how the food was except our table. So disappointing service.

We’ve been Nandos loyalists since over a decade, it’s once a week meal for us surely. Since we moved close to Bicester recently, the Bicester branch has become our local visiting spot. The staff are lovely, food is great as usual. We recently celebrated our daughter’s birthday there and the manager and staff could not have been more accommodating! Has been a superb experience always but this particular branch is now our favourite!! Thank you for making my daughter’s birthday an absolute success!

Standard procedure, decent food and service... same as normal.

Very good food the most thing that I like about this restaurants is mayonnaise with French fries

The food was hot & cooked the way we asked for. Only -ve point is they should turn the table’s around quickly so the people don’t have to wait for to be seated

went last week with my friend for some lunch and was served by jack. he was very friendly and polite to us both :)

Ouh well ,I'm Portuguese I'm new in town and I went twice to nandos and the same stuff member as said is no chicken .this is a chicken restaurant right .Wots the point if no chicken .I have never experience this in nandos ,it's the first time in bicester but I didn't experience this in other nandos .

This Nando's is Non Halal, We ordered the food but unfortunately couldn't have it. The staff was very cooperative. They gave us the email of their head office and told us that our money will be returned. As we didn't even touch the food. Anyways good place though .

Lovely food as a always! Staff attentive and helpful.

I will start by complimenting the customer service, atmosphere, and overall experience was good. We enjoyed almost everything and we will be back for a second time. My only complaint is one piece of my meat was extremely dry and I was not able to eat it.

On our most recent visit the menu was very limited because of supply chain issues. The restaurant was short staffed so we were supposed to use their app/web ordering but this was an extremely frustrating experience that kept losing the order details, forcing us to start again. Eventually we ordered at the till. The staff who were working were great and the food was delivered promptly with no issues aside from the aforementioned lack of options.

Staff doing their best but overwhelmed. Long wait, dirty tables with leftovers swarming with flies.

Good place, very helpful staff I went there for dinner without reservation but still managed to get a table, good as usual nando's but didn't get chicken liver 😅😅