Bicester Hotel Golf and Spa in Cherwell - Phone Number, Reservations, Reviews

I went to use the spa as I was gifted a voucher, when we arrived the receptionist was unsure of all the details so there was a small delay. Which was fine, the spa manager came and sorted out the booking and gave us a small tour of one room and then explained where the rest of the items were, so it wasn't really a tour! We got through and used the facilities, we were not made aware that the steam room was out of order, nor that there was no hot water. It was freezing with only the sauna to warm up in. As it was cold inside we debated using the hot tub and sauna outside, however neither looked to be able to use as the sauna was full of cushions and the hot tub had no instructions and was covered, we presumed to keep warm if use however there were no members of staff that we could find to help, so we have up. There is a Costa coffee machine where before entering you are given a pod to make a coffee during your stay, this coffee was as cold as the rest of the spa and did not have the desired effect to warm us up! The included two course menu and lunch waitress were lovely and could not fault that experience, the masseur was good, although it felt rushed, however that is based on other massages I have had in the past, I would still recommend a massage there. We contacted the spa via email to raise a formal complaint that we were not warned about the issues once we arrived, nor during our stay, and only know due to club members discussing the emails they had received that morning about the issues. We have not had a response. We arrived at 9am and left shortly after lunch which started at 12.30. We wasted a voucher and paid for an extra person to have a lukewarm experience, with lukewarm staff and coffee to match

I booked one night for my wife’s 40th birthday. Around 3 hours into our stay we were informed that a water pipe had burst and there would be no hot water until at least the following day. As understanding as one can be that these things happen, I simply requested a refund so we could check in into a nearby hotel with working showers. They refused despite several attempts to reason with them. I ended up just checking out instead of staying the night. Worst attempt I have seen by management to salvage a bad situation. A real shame as my brother in law got married at this venue a few years ago and swore by it. Birthday was ruined.

While the grounds were lovely, and the vegan dinner options were gorgeous, the real gem of our trip was the genuine care & hospitality of every staff member we met. The staff at the front desk were so lovely & helpful, and the people working at the restaurant took so much care over our dietary restrictions - everyone chatted, made us laugh, and generally made the holiday feel special. The jacuzzi too - wow!

Room 45. Broken window latch woke me up at 0215 when the wind blowing opened up the window. No shower gell either. Great breakfast, though .

Lack luster in so many ways. The entire place has the look of a place in decay and decline. Under delivers in all ways except the gym and spa. The front desk staff don’t care about their guests. I mistakenly booked an accessible room. I asked to switch rooms if possible. I even offered to pay more. I was told they couldn’t do anything until they talked to a manager who wasn’t there. So I checked the website for availability and not only were there rooms available but it was at a lower price by 50 pounds. I have video evidence of this as I recorded the process to book a standard room on my phone. I won’t post it here yet. Very very disappointed in the dismissive treatment by the front desk. I come to the Oxford area often for work and will never come back to this place. What a shame. This place could be nice but it just isn’t. To use the gym there is a sign in sheet at the front desk. Not a problem. To get into the gym the front desk staff has to press a button to let you through. Many times they are busy or nobody was there to press the button. Why the room key card doesn’t allow entry makes no sense. There even is a place to tap the key card at the turn style. Lastly there was poop on the toilet seat when I checked in. I used boiling water to clean it myself. 🤮 Yes, I have a picture of that.

Stayed here with some friends. Great location for visiting places in Oxfordshire. Breakfast was vrry good. Rooms were 'standard', but very clean and comfortable. Staff were brilliant. Also played 9 holes, which was very good with some challenging greens.

Great place no fridge in the room and I find my bed was very comfy upgraded to number 10 and what a super room to stay in will be back next month

Lovely place to stay, food is always fantastic and good portion sizes

Lovely view out of room window Sap day was great

STAY AWAY! worst experience here, don't recommend, save your money please. no one working there has a clue to what is going on. I try not to write bad reviews because I think maybe sometimes people have bad days and that's why bad service comes to be. But this place I cannot say the same, the service here especially at reception and bookings were terrible.

Everything seems to be finally getting a much needed face-lift. Glad to rejoin now.

Great Spa facilities. Clean and Spacious.

Such a beautiful hotel to stay when working. The pool and spa area is very relaxing. The staff are friendly and helpful and the rooms are lovely.

Stop off for us just off m40. Set in a golf course, it’s a quiet countryside location. Good points - staff really nice, friendly and helpful, bedrooms quiet, aircon, decent size, bed comfy, spa pools really good - massive hot tub, jet pool, saunas etc. ate in restaurant - again people really nice, and food was cooked and served really well - it’s bistro style menu, things like gammon steak, eggs and chips, sirloin steak, pork belly, fish and chips - that sort of fayre - but really really well done. Bad points - decor is a bit old / odd. Really drab rooms painted white with odd furniture, plastic protective sheets on the walls behind suitcase rack, odd leather sofas in reception, some really dodgy art work including portrait of King Charles (I think…). Could be really good but needs some design / restyling.

Made a last minute decision to stay at the bicester golf and spa hotel, as we were planning to go shopping the day after. Website of the hotel is quite deceiving.the facilities offered, the staff don't even know anything about including the manager. Managed to locate the pool after getting assistance from James at reception, he was the only person who seemed to know about the hotel and the facilities it offered. Everyone else was useless. Even getting tea bags was difficult. The pool experience was horrendous. No towels in locker rooms. Went with my kids to the pool only to be subjected to racist remarks from a middle aged male. This left my kids very upset. The day before we went to 'Zaara' restaurant and the people sat at the table next to us were also racist. Unbelievable. Will never visit the hotel again and neither Bicester. Worst experience ever, left us feeling traumatised.

The worst booking experience I ever had . I had called many times to book a Spa day tratament and they never answered, or if I went through the membership service they took my info to call me back but never do it .

Booked a room to have some rest and a lie in but got woken up at 6am with a linin van and food van making so much noise outside the room. When I mentioned to reception staff no compensation was offered. It was a pricey room when I didnt get what I came for.

GOLF - Feb First time playing here. Course in good condition bearing in mind the wet winter. 9 holes with various tee positions ( check scorecard online). Greens very undulating which makes a good challenge. Looking forward to seeing how it plays when the sun comes out. Friendly and helpful pro in the shop. Reasonable priced bar and food