Nando's Bath - Vaults in Bath and North East Somerset

Poor customer service by manager!Went there yesterday evening as we regulars, try to order boneless platter but run out of chicken butterfly so ask to swap it with extra chicken thighs as we had this same situation before and that was completely fine but this time grumpy menager decide they can't do it so we have to change restaurant.She completely didn't bother, instead of resolving the problem and look after regular customers, she just wave off.

WORST NANDOS EVER!!! Smaller portions compare to other Nando Restaurants,manager she seemed clueless will not be returning back anytime soon,utterly disappointed 😞👎🏽

Bad service and the person at the door asked me and my wife to wait 25 minutes to get a table, since the rest are empty, it's a Monday😡😡😡

The photos suggest this is a quaint Nandos in the vaults. Sadly it wasn’t particularly well maintained, toilets were a mess and it didn’t feel clean. They had had part of the premises flooded that night and that may have put things in disarray, but it was a long way from stellar.

1star because I couldn't give them less... Come with at idea to have dinner on Sunday and Monday night. On Sunday at 9:15pm (they supposed close at 10pm) they let me come in advising me about the wraps and Buns were sold out. I ordered by the app a chicken and At 9:50pm I went to the till and they told me that the order was not arrived and if I wish I could get the wrap(were them not sold out?). Monday same timing and they told me that all the food was sold out, looks like they were kidding, and after 9pm they push people out. Never anymore

Yesterday, April 27, I went to Nandos for the first time and it was excellent. I gave it as a recommendation that it is quality and it is. I plan to definitely go again, probably in London, I can't wait.

Excellent price, excellent experience, decent food

Value for money the worst meal I've ever had. The last time in a Nandos 15 years ago, someone else paid. I thought maybe, in the times of austerity, Nandos may of upped their game. £20 with a Lemonade in the photo + I had order myself at the bar (no table service), plenty of places elsewhere better value for money. . I will never go again.

The restaurant open at 11:30 but even at 11:50 it’s still not ready to open. The customers are waiting outside, this is not okay at all.

A nicer, posher than usual Nandos interestingly built into the railway underpass. Can be less busy as it's a bit easy to miss.

Very scandalous, I am a very regular customer, but tonight, as soon as I entered the restaurant, a woman, who I think was the restaurant manager, had a very nervous face. There were many free tables, but as soon as I asked for a table for two, she answered and said you have to wait 30 minutes to be seated. Very scandalous

A very empty nando. The service was quick and welcoming. The food was very yummy and the desserts were delicious

Definitely the better Nandos out of the two in Bath. Will only eat at this Nandos in Bath, as the other one in Kingsmead always seems to overcook the chicken. Good food here, friendly service - only let down slightly by the venue itself in the vaults as sometimes is leaking and therefore can smell damp slightly. Not enough to put me off still going and getting food.

Delicious (whole) chicken as always the 5 wings plus 2 sides is a completely rip off tbh but the chicken was delicious.

Went as a group for my friends birthday, and was a very quiet afternoon. Service was very slow, our waitress was not very enthusiastic at all. We ordered loaded fries which we were highly looking forward to, and had to chase up on them being delivered. However the fries were cold as they had obviously been waiting on the side for so long. All the other food was also cold, lukewarm at best. The manager had come to ask how our food was, even though it had been on the side for so long. Overall an expensive meal for not so good quality.

I have tried for my first Nando’s food on Monday, for sure very good option. I love it . And I have Sagres beer which was a nice remember for me. Highly recommended

Just want to suggest cleaning the spider webs hanging around the lights above the tables.

We are a regular customers of Nandos and we have been to many Nandos across the UK, but this Nandos in Bath near the train station is the worst one. The food arrived so late and cold and the wrap was not even wrapped properly. In fact the restaurant was not even busy at that time. Worst service.

This place was very busy, it's near Christmas and the market was buzzing, very nice staff kept us informed of how long it might take to get a seat. The food was great and the beer was good, the only downside was we were sat next to a young couple that had a young child that was teething, not the restaurants fault, but it did take away from the great evening.

Overpriced for the amount of food you get and not very hot.

Great place and food. Amazing service was provided

Food was nice but why on earth are you supplying plant based mayonnaise?? It's a chicken joint, No vegans are going in there! And if they are going In there are they truly vegan?

Got there just before closing time (hate to be that guy). Staff were more than willing to accommodate. Had the liver and it was some of the best I've ever had. Fantastic service and food.

Would've been a nice meal. Was here Friday night. 3 fire alarms . Our order was thrn forgotten about. 20 mins we waited and had to ask then they admitted was lost after fire alarm. We hadn't got our drinks in that 20 mins either. Food came seperately despite ordering 10 seconds apart. Mine came 30 mins (my mates 22 mins) after ordering but was satisfactory. I ordered second drink at pos to avoid waiting. They had none left. Said will bring it. They forgot. Has to ask again for it. What should've been a 30 mine dine in took an hour. Probably won't come again

Me and my family often pop over to bath for a Nando’s meal , but this time was different, we got to the restaurant at 11.25 under the impression from previous visits it opened at 11.30am We waited outside till opening time 11:30am At 11:35 my wife with my daughter approached the restaurant and went inside to be told it didn’t open until 12oclock and felt it was quite rude in the way she was told this. We decided not to wait over 20mins to be let inside as we had our young son with us so went on back home. I decided to look online at Nando’s opening times to see it was actually saying open and open from 11.30am until 10pm. I really felt like the staff just didn’t want to service us until they was ready to do so being 12oclock which is a shame as we did like coming for a cheeky Nando’s whilst in bath. From this experience we won’t be returning. Think staff need some training on honesty to customers.

Came here when on a day trip to Bath for some quick and familiar food. The restaurant was empty yet we were turned away and told that they were full; and not adding anyone to the wait list. We were advised to try the other Nando's 'about a ten minute walk away' besides not knowing the area, it would have been too far to walk for my partner who uses a walking aid. Very disappointed that we weren't given the option to even wait until a table became free.

I ordered the butterly burger with hot sauce and no mayo alongside garlic bread and spicy rice. I wouldn't recommend ordering online since I was given mayo on my first burger. It took less than 10 minutes to get another one, and they didn't take away the original one so i had extra chicken!

Waited 40 mins for food. All meals arrived at our table cold…

Very atmospheric, food and staff excellent

This branch was dreadful no garlic bread no malt vinegar ice machine broken. We were kept waiting for a table although there were several free some tables needed clearing. Awful place to eat and we use nandos a lot

Used to be very nice place but waiting 40 minutes and didn't get the food and wasn't even on the grill and the manger Didn't even apologize rude and very bad service and the food in the end been done in 5 minutes food wasn't good

beautiful old building, and the food was great, typical nandos but was still nice. The staff we dealt with were all lovely. Nice atmosphere aswell.

Table was dirty. Plates were dirty. Service was slow. Chickens were cold.

It's Nandos, it pretty much speaks for itself. Quirky location in the vaults which we thought we pretty cool.

We had dinner tonight and staff were great, food delicious 😊

Great atmosphere. Food was probably the best I have had at any Nandos so far. Friendly service too.

Awful service, not sure why they are still there because clearly no one wants to work there.never had a such issue with staff. Do not recommend!!!!!

Review would have been five stars but one waitress (Gemma) was so incredibly rude. She brought over two drink glasses when we’d ordered three. When we told her she gave us a look that clearly implied that we were lying. She then walked away. After complaining to Kate (who was fabulous and more than made up for the poor service of the other staff member) she brought us an extra glass and apologised for her colleague - who completely forgot about our glass!

Terrible service. After giving us a table, with the place half empty, we waited for 45 minutes without being served until we finally got up and left.

This was not the best Nando's I have visited. The staff were not very attentive, or all that helpful. There is not a lot of room between tables. The food was your typical Nando's offering, with the same quality and taste. Nothing to really recommend, so if you want a Nando's then I would suggest a different location.

Lovely Nandos. Did get attached by a seagull when sat outside. We were warned that that might happen! Moved inside and enjoyed the rest of our meal.

As far as Nandos goes, this is a good one

Lovely place I have to stop by each time am working in Wiltshire, was served by Gemma, got there a bit early, but it was worth the wait,Gemma was both very Professional and exceptionally polite, she came to my table 7 to check if everything was alright, it definitely was Perfect we had a chat about spices also the sweetcorn was excellent. Thank you for a great service.

Lovely little nandos under the arches of the station. Good service and excellent food

Slow service and rude staff. Some of the food was good however the burger roll was stale.

Never again. I visited on Saturday 1st June with a party of 6 had never been before thought we would give it a go. My husband is coeliac which has a intolerance to gluten this was noted and we then had a visit from of which pressume was management she noted this and made a fuss ok not a problem until we waited 40 mins for food except my husband we waited and waited still no food my husband then got up to complain to which the reply was oh we are just plating it. Well by this time we had all finished and they still tried to charge us for it when paying. Their response was we have cooked it so you pay for it wrong attitude in my experience. We didn't pay for the meal that we did not receive and left .We where 6 nando virgins so we tried tested and sadly you failed will not go again ever. Food was greasy and cold.

Absolutely love chicken wings here. Came twice in 2 weeks. Service on the till was delayed though

Very nice food and the staff are so considerate👍

Nando is a certainty in England. Excellent chicken well served with abundant side dishes

Food was lovely and quick service. Different type of surroundings that added to the experience.

Busy early Sunday evening. Friendly ,fast service. Enjoyed the boneless chicken platter.

Had the 1/2 chicken and found the chicken pretty dry and was the same with my partner as well.

The atmosphere and venue of this Nando’s is superb. It looks like an old renovated underground vault with high ceilings which gives out rustic and warm vibes. Food and service is good and priced within acceptable standards.

Extremely helpful staff and good food

We mastered the qr code ordering. Defeated by Apple Pay. But survived to fight another day thanks to the waitress. Staff all super efficient and friendly. The chicken , sauces and sides were good. Grand- parent friendly. Music appropriate. Wife well behaved. Thanks.

Ran from Bristol Temple Meads to Bath and went straight into Nandos before our train home. I enjoyed the food very much delicious. I drank two cokes and a beer to quench my thirst. The outside bit doesn't get any run though so unless it's summer it'll be quite cold without a coat. Especially cold if you're just in running gear!

Delicious food, good quantity, fair price, friendly service

My wife and I arrived into Bath late and stopped by for dinner. We were greeted by Monty who kindly shared with us the history of the building when we commented on the historic interior. My wife has a severe nut allergy and the staff were exceptional, ensuring all precautions were taken. The food was amazing and the decor was a change of scenery from the usual Nando's we have been. Highly recommend

Great food, friendly staff. Was a bit of a wait but being a saturday evening it's understandable, but we were able to be kill time walking about, but was worth wait. Great range of beers, cider and wine

Lovely food as always especially their chicken liver. The atmosphere is always buzzing and amazing inside. ❤️❤️

I ate here during my visit to Bath. I got the 1/4 chicken with mac n cheese and corn on the cob. This is good value for the price. The chicken was tender and juicy and mac n cheese was good.

Gr8 place to eat at. And has vegan options

The extra hot sauce wasn't very spicy

I would just like to put a big thankyou out there for all the staff who greeted us at the Bath - Vaults Nando’s store, excellent customer service, lovely manager and to top it off, the food was amazing…6 of us were really impressed with the whole store. I can also highly recommend the Portuguese tarts!! 5⭐️ Will return again shortly Brad

Went for a work dinner a week ago, our server Chris was very attentive with our order and repeatedly checked up on us. Service was great and the food was fire!

What a nice location for a restaurant! Just across from the train station, convenient for a traveller, with a view of the busy street outside. I like watching people and things move around while I’m eating, don’t ask me why? Wonderful staff too, loved the customer service and ambient music. Perfect portion of mixed olives, that’s my thing! The rest of the food was great, tbh it’s rare for me to be disappointed at Nando’s. Easily recommendable.😁

The team went out of their way to ensure that we were comfortable, their helpful and friendly attitude made our lunch a very good experience. Food good and prepared quickly.

Waited 25-28minutes for my food and when it artived was cold.The restaurant wasn’t even busy. Huge well done to the griller for the chicken thighs. One of the girls was rude. The chicken wings arrived super cold and the garlic bread,together with the fries.

Thank you to the lovely staff at Nando’s from 1st Paxcroft Guides, we had a great time & you were fabulous.

Food cold only got 2 out of 3 orders not very nice at all

Had to get my own knives and forks, food was ordered at the register. No A/C at all. Food was salty.

The service is phenomenal, the waiters were super attentive and helpful. Will definitely return even though there’s another Nando’s closer to me!!

Thank you Steven and team for providing us nice and warm food. The staff members were very friendly and polite. Well managed Restaurant. Thank you once again D and D Swindon

Ordering via app is good, it gives you time to order what you want without being rushed

Das Essen hat uns gut geschmeckt, sehr freundliche Mitarbeiter!

Great service, great food, will definitely be coming back. Rate highly

Super friendly staff, they were super accommodating to my order preferences and a good laugh. The food was wonderful as well. I would definitely recommend to anyone thinking about eating here.

A really great location, right next to Bath rail and bus stations. The staff were so welcoming and friendly - they definitely get 5 stars. The only reason I removed a star is because the peri salted chips had way, way too much seasoning on. Other than that, everything was great. I will definitely return next time I'm in Bath and in need of chicken.

Good food and the staff are amazing! Really great place to eat.

Decent food nice staff good service stinking grubby old building

Food was delicious and the service was impeccable! 😎👌

First time in there Will be back 4 sure

Bloody awesome peri peri chicken! Packed with flavor regardless of which spice you choose. They have the sauces on the side that you can add on too. Very handy for people who like strong flavor food! Staffs are friendly and pricing is reasonable. It’s located in the vaults which makes it special compared with other Nando’s branches..

Delicious food and friendly workers. We went there close to the closing time but they were still very welcoming and took care of us. The prices were very decent as well. Highly recommend eating there.

Excellent option for a light and easy dinner. Comfortable and casual.

Nando's does great Chicken (and Fantastic chicken livers) However, my Portuguese roll was a bit stale and hard, the coke machine was only dispensing FLAT drinks, the frozen Yoghurt machine was broken, and the restaurant had run out of ketchup!! (there's a Sainsbury's local opposite, it doesn't take a genius to fix that problem) It's a while since I was there, but the chips have deteriorated - they seem to be serving oven chips that taste of cardboard. It's like Nando's, but a Nando's with no management, no soul, and no real pleasure.. Shan't be going back..

Absolute legendary chicken slingers. The one place in Bath I know will always get my very neurodiverse child's order right. Just don't whatever you do accidentally end up at the other branch...

Interesting venue. I liked it here. A friendly welcome too.

Great atmosphere and service was awesome.

Its a nandos, but a really nice one, feels almost like a cave restuarant. Had to wait 20min for a table, on a cold night, but was well worth it. The chicken and chips were prepared and served as it should be. I know my nandos, comes from my country. This is better than most.

The food is ok, but they serve the food quite slow, and there’re burning smells in the restaurant.

Brilliant location, lovely staff and great food!

Worst service I’ve ever had from a Nando’s, would give it 0 stars if I could. There was a 30 minute wait for a table, no problem at all. Left our name and number with the guy at the door and went off for a while. 30 came and went, then 40, 50, 1 hour…. Eventually my partner went to the door and asked what was going on as we could see it was practically empty inside. The man at the door said he’d “sent a notification a while ago”, obviously he’d forgotten, but chose to lie instead of owning up to his mistake. We sat down and ordered quickly (we always have the same, or a variation of the same). We had to wait 20 minutes for 2 glasses and a carton of juice because of a “ticket malfunction”, again, I presume a lie. I would wager someone had forgotten to change the till roll. The food was delicious as per usual, but the service was very very poor. The man with the iPad was milling around looking unhelpful, whilst his colleague was racing around the very few tables like a gerbil. Bad managing and bad lying. Not impressed and unsure if we’ll bother returning to this particular Nando’s.

Poor service, waiters were not interested in serving or doing the basics. Restaurant had no heating so cold through out. Staff just standing round talking, tables left in a mess. Food was to a good level but we sat there and watched how long it took for one of the waiters to bother to take it from the kitchen to our table while they stood around chatting. No leadership or desire to creating a nice atmosphere. Should of turned around soon as we an inkling. There's another nandos in bath, haven't been there but it wouldn't have to do much to be a better experience than this nandos.

We wandered in while they were still closed. But they let us sit down any way

Awkward setup. Cramped. Cutlery minging.

Food was as good as it always is but I eventually had to go up and serve myself as the rest of my party had nearly finished their meal before I got mine. All the staff appeared to be serving other tables who had arrived after us.

Amazing, never been to a Nando's before but I am obsessed now. Incredible food, great atmosphere and service, and the chilli jam is absolutely to die for!! I want to buy some for myself and put it on everything I eat. Right next to Bath Spa train station for ease of access, close enough walk to everything worth seeing in Bath. Definitely a good place for lunch or dinner if you're around

Temperature inside restaurant was low, although weather quite mild. Butterfly chicken was very good, cooked to perfection but unfortunately the side salad wasn't fresh; they did replace it but second one wasn't much better.

Understaffed during our visit. Manager was also rude (most likely due to the pressure). All staff were like zombies except for one lovely person whose name I have forgotten.