Nando's Basildon - Mayflower Retail Park in Basildon

Absolutely awful, Employee was obnoxious and bad talked nandos itself. System went down and they only accepted cash and there was a 30 minute line of people to order at the till, watched full families leave looking disappointed. First time in Basildon and heavily disappointed. I cannot believe this.

Service was really slow, I was served by a lady that was quite rude.

Daughter wanted to come here for her 16th birthday! Had a great evening and even though it was busy, we only waited half an hour for our table, which was the time frame given. There were 2 adults and 3 children ranging in age from 5-16

Not for me if I want chicken and chips rather go KFC or any fish and chip shop Operated and overpriced

We always fell comfortable and staff are very friendly always happy to help .

The whole place stank of fish and was served rotten salad - got a refund but the staff were not apologetic. Wouldn’t recommend

Was at Nandos Mayflower and was served by the lovely Kim. She made sure service to me was at an all time positive and she was a delight and an example of the good customer service this Nandos tends to offer.

Wow, been here to pick up an order for a client which order online and almost been kicked out for asking the order number. Rudeness is at the high point here. Never again at this restaurant, feel sorry for driver's which pick up order from here.

Good nandos with friendly staff.

Food was tasty as usual and them team were very friendly when I went in to. Collect my food.

If you like Nando's this is one of the better ones.

Just dropped in for some takeaway and staff where super helpful!

A bit pricey but admittedly was very tasty, that new wrap is decent

Removed the imitator wrap from the menu.

Great experience, super friendly staff

Always this nandos... always busy and yhe food is always on point and never had or have a bad word against them.. staff are friendly and welcoming despite how busy it can get

Quick and fast service with friendly and helpful staff.

Bang average nandos. Got given a table right in the corner and kept having to move my chair when people wanted to walk through

I recently had dinner here. My request for substitution of an item in a dish due to medical issues was happily arranged. The new salad bowl tasted great with plenty of veg. It was a relaxed evening and except for some kids who kept running around almost bumping into ppl carrying food it was a good time.

A lot of the menu was unavailable was a bit disappointed with mine. Nothing special.

Wonderful experience came in got sat down straight away, very busy Saturday afternoon/evening. Sam was great a great character and is an asset to the team. Even though it is mostly self serve he was very attentive to our needs, and didn’t make it seem like a bother to him. Will 100% be back

Food was excellent but music a bit to load had to raise my voice for my friend to hear me across the table

Love you can sit outside in sun

Lovely food and very hard-working staff....

It's one of the best Nando's I've ever been. The chicken was perfectly cooked, with the right amount of sauce on. I'll definitely go again.

Unfortunately i dont overly rate Nando's as extreemly expensive for not great chicken options.

Exceptional Service and Exemplary Leadership at Basildon Mayflower Nando’s The Basildon Mayflower Nando’s is, without a doubt, the best Nando’s in town, and it all comes down to their outstanding service and the exceptional management under Chell. From the moment you walk in, you can feel the difference. The atmosphere is warm and inviting, and the staff are always ready to make your dining experience memorable. The service at Basildon Mayflower is second to none. The team here is attentive, friendly, and genuinely cares about providing an excellent experience for every customer. Whether it's your first time at Nando's or you're a regular, you are treated with the utmost respect and kindness. The staff are knowledgeable about the menu and are always willing to make recommendations if you're unsure what to order. They pay attention to the little details, ensuring that drinks are refilled promptly and that food arrives at the table hot and fresh. It’s this level of attentiveness that sets them apart from other restaurants. What truly elevates the Basildon Mayflower Nando’s is their manager, Chell. Chell is a phenomenal leader who consistently goes above and beyond to ensure every customer leaves happy. Her presence in the restaurant is palpable; she is always on the floor, greeting guests, and making sure everything runs smoothly. Chell has an incredible ability to connect with people, making everyone feel like a valued guest. Her commitment to customer service is exemplary and sets a high standard for her team. Chell’s leadership is evident in every aspect of the restaurant's operation. She fosters a positive work environment where her staff feel motivated and appreciated. This positive energy translates into the excellent service provided by her team. Chell's dedication to her role ensures that the restaurant operates like a well-oiled machine. She is always ready to step in and help wherever needed, demonstrating true leadership by example. One of the standout aspects of the service at Basildon Mayflower is how they handle special requests and dietary needs. Chell and her team are always accommodating, making sure that everyone can enjoy their meal, regardless of dietary restrictions. This level of care and attention to detail is rare and greatly appreciated by those with specific dietary needs. The ambiance of the restaurant is another highlight. The décor is modern and stylish, with comfortable seating and a welcoming vibe. The cleanliness of the restaurant is impeccable, which is a testament to the high standards maintained by Chell and her team. It’s a place where you can relax and enjoy your meal, knowing that every aspect of your dining experience has been carefully considered. In conclusion, the Basildon Mayflower Nando’s stands out as the best in town due to its excellent service and the outstanding leadership of manager Chell. Her dedication to customer satisfaction and her exemplary management skills create a dining experience that is truly second to none. If you’re looking for a place with delicious food, a warm atmosphere, and service that goes above and beyond, look no further than Basildon Mayflower Nando’s. Chell and her team will make sure your visit is memorable for all the right reasons. -

Love a Nandos, but chicken was tough and hard to eat. Cutlery and glasses for drinks were dirty and had food bits around it. Quite disappointed.

Manager was great helped me with my chips as portion looked small but he was right and gave me more anyway

Excellent ambience, quick service, sumptuous food, Enjoyed it.

Even though it was a packed bank holiday it only took a 15 min wait to get a table for 2, food was served within 10 min of ordering and was fantastic. Staff seen going out of their way to help parents of small children keep the kids happy and entertained. 6 stars 🌟

Great if you don't mind chicken

Lovely food and quick service, always friendly attentive staff as well. Thanks a lot

Good Nando’s, orders always on time and good friendly staff

Although the main course was delayed, and typically we were Hank Marvin at least 2 members of staff and a manager kept us informed and updated and not left or forgotten about and even offered a complimentary olive starter. Well done guys.

The butterfly chicken was dry, no salt at tables and none of the new Smokey sauce (the hornchurch restaurant not only introduced it but had bottles of it at every table). BUT Courtney was absolutely brilliant, really lovely and helpful, would happily return if in the area. Also the mac n cheese was beautiful 😍

I had a very enjoyable experience at this Nando’s and the difference was made by the young lady that welcomed me at the door, Kelsey if I remember well, with a big smile and a warm “welcome to Nando’s.” She asked me if I had been in Nando’s before and if I had any allergies or intolerances. The restaurant was not so busy so she showed me the available seats and made me choose a table. I was on a business trip, so after placing the order, I was busy on my emails when Kelsey approached me and apologised explaining why there was a little delay in serving my meal, she informed me of the waiting time and asked me if I wanted a starter while waiting for my main. Her professional and kind attitude was a great surprise to me as over the last 10 years or so the basic of hospitality service seems to have disappeared. Kelsey didn’t need to go to the extra mile, she simply did what every person that works in hospitality should do: Caring about your customers in a genuine way and professionalism comes along with no extra efforts. Surely, I will visit again!

Furniture old and looks dirty, chicken portions smaller than they used to be, overall not the best experience.

We decided to celebrate my Son's 17th Birthday on Saturday 23rd March at Nando's, Mayflower because it is the best Nando's restaurant. We were a party of 11 which we thought may have been difficult to cater for and secure a table, but Elle the Manager on duty that afternoon was amazing. Elle seated us immediately and made sure our table was ready for us all. She went above and beyond to ensure we had everything we needed and provided a great level of customer care. All the staff that served us drinks and meals were so lovely and helpful and pleasant. We frequent Nando's every month or so and had one of the best dining experiences in Nando's so far. A big thank you to Elle and her team for making our evening so special and for looking after us so well. We really appreciate it.

Visited multiple times, one of my favourite places to eat

Staff were friendly and helpful. Food was good and we loved the new intense heat sauce.

Delicious foods as always. I love to have meals in Nandos. Excellent service and nice environment. Had less than 10mins waiting to find a table.

Lovely food and staff, chicken is perfectly cooked , in contrast with other Nandos branches .

Nice food as always, was very busy and people on next table were searing and smoking a vape. ( staff did tell them they could not vape indoors )

For the price it’s shocking. Nando’s used to be good decent food but now it’s all processed rubbish. We had a delivery and it was so poor. My 7 yr old could make something better and it would at least be hot. Just can’t believe how downhill it’s gone but prices go up. Go somewhere else.

I had a great service!! Brilliant!!

The service was good, good food & custard pie was yum... It would be more amazing if you could make the chips palate to share like before... And give the option for the vegetarians to take it without the kitchen...

I don't see people having any problems coughing up to eat out and its not exactly cheap either 😒 any more not even what i would call reasonable or value for money , to be honest it's bloody expensive nowadays and not that great either place was absolutely packed as well with people cueing up too !

Waited an hour to be served my starter. Managed to drink 6 glasses of coke in the time it took for starter to arrive

😡😡😡😡😡😡😡😡😡Manager and supervisor not wearing hair nets Staff entering in the kitchen without hair nets including the people above eating and drinking during the cooking food for costumers BEWARE foods standards hygiene not following Role model manager and supervisor

they need to add more soda to the coke

Very busy with children and families (even on a weekday) but overall a good experience and what you can expect from a visit to Nando's.

Shame really because I've always liked Nando's but there was a hair in my food, I explained to the waiter and didn't get much from him other than "I'm so sorry" which of course it's not directly his fault. Put me off the rest of my food. The chicken is also grilled within an inch of it's life so it was very very dry. They also couldn't find a spoon for my daughter's ice cream... A spoon.

The best Nandos I've ever been too, rarely too busy especially compared with Festival Leisure Nandos. Food is always a reliable banger, plenty of parking.

Amazing service. Staff were friendly and there was no delay in our food. This branch also has new items on the menu

Food came out very quick, which was great unfortunately my sons food was cold. And Expensive in my opinion

Lovely food great atmosphere never a bad meal

Food was delicious as always at Nandos. Peri Fries and spicy rice also tasty. Hard working staff too

Can't fault the place, but I just don't like the food.

We didn't decide to sit in the restaurant but decided to have a take away. The staff were very pleasant and kept me informed of how long my order would be. Very friendly and courteous

Just nice. It's located in a busy shopping centre, so it's quite busy but they have a clear queuing system in place. Waiting time on a busy day can range from 10 to 40 minutes. They serve good food and big portions. I recommend it for a timely fix when you are caught up on a long or busy shopping day.

Always our favorite Nandos. We got to a few in the Essex area but this one consistently comes out tops.

Haven’t been to Nando’s in forever and really enjoyed it food was cooked well and full of flavour

Wait time was less than they predicted which is always nice. We did have an issue with the spicing level of our plain kids chicken wings but staff went above and beyond to help us resolve this. Only problem we had by the end was the freezing air con blasting down onto us.

amazing food hot , fresh came very quickly for 3 people only took about 15-20 minutes for the food to come and they were very busy the lady was very helpful and went over and beyond amazing visit

the food was good and mid but it was still delicious,i liked the drinks and the service was very great. our food was cooker very fast which saved 15 mins if my time when i was in a rush. Thank You Nandos Basildon!

The food was amazing and the waiters were so lovely and kind, the place was very clean. I recommend going here, they cook our food very quickly and they kindly said goodbye and hello to everyone, table and dishes were cleaned immediately when customers left, 10/10 to this place and thank you Nandos!

Quick service and food was delicious.

Absolutely amazing service, Kelsey was super helpful and made my dining experience excellent. It was a very welcoming atmosphere would definitely recommend coming here. I will 100% come back

10/10 service on everything the waiter names Kelsey was super hospitable and made the overall experience a lot more enjoyable and the food itself was great. Would highly recommend

food was amazing. service even better our waiter kelsey was very helpful and i would certainly come back again

Fue una parada tras las compras pero como siempre Nando's es una buena opción. Nos dieron una mesa redonda junto a la ventana y el servicio fue muy rápido. La comida de 10.

Nice food and staff were helpful and polite

You can tell the difference between town and city centre Nandos and the out of town ones, in regards to service quality, I'll leave it at that

Food was ok, the 1/2 chicken was amazing, but not the burgers didn't like them, thick and solid bread buns. Atmosphere is nice, service was great as usual.

A little slow service but food was very good

Popped in here, in between a small afternoons shopping trip to pick up some items & as usual the food did not disappoint. Service was to a good standard, friendly & helpful too. Food was served very quickly & was hot & fresh.

Went for a meal with friends, took over 15mins for our friends order to arrive after our meals came, so by the time their meals came our meals were no longer hot. The idea was to eat out with our friends,not watch each other eat. The table was not cleared after we had finished our meal even though the restaurant wasn't that busy. We did think about staying for dessert but after waiting for over 30mins after finishing our meal and our table still not being cleared we went elsewhere for dessert. Worst Nandos we have been too sadly.

Large Takeaway order took 35 instead of the estimated 25.

Got seated very quickly despite being a weekend evening and great staff, welcoming and friendly

Great people but not worth the cost. Got served uncle Ben's rice and undercooked brocoli. Don't bother with the sides, only go for the chicken, that is if you don't already know how to chuck it on the grill and douse it in some sauce. And the so called special nandos sauce can easily be made with mayo, ketchup and paprika.

Had a wonderful lunch here today. Staff were wonderful and were quick to rectify an issue. A very pleasant atmosphere. Would highly recommend.

Staff were friendly and helpful and service was decent. The chairs are a bit close so people have to squeeze between, including kids going back and forth to the drinks, but that's pretty typical. The men's toilet wasn't great, but could have just been a wrongun a few mins before as the rest weren't as bad

Fantastic Nando’s! Very friend service with great food!! Service was extremely quick and will be back! Thank you Sarah!

Great food but make people wear shirts no bare tops for men. Dire muzak

First visit to Nandos (for real) nice and easy to get seated, served and food was quick and great tasting, enjoyed the atmosphere, very buzzing and busy, staff were polite and friendly so all in all can't fault it, defo be back soon

Luke is a fantastic member of staff, so attentive, polite and thoughtful! Every time my partner and I visit this Nando’s we always notice how kind Luke is, he deserves a pay rise lol! X

I took my husband and 8 year old child for fathers day meal on Sunday 18th June.2023 The order was messed up twice so was given a starter of humus and bread. Both my husband and child ate the humus. The only thing they both had the same. A few hours later my child complained of feeling sick then spent all night being physically sick. On Monday 19th my child was still being sick. My husband was also up all night with Diahoreah and pains in his stomach and nausea. The out of hours GP was notified . We feel that due to both parties that ate the humus and nothing else the same and both became very unwell after eating this food it is felt there must have been some thing not right with it. We are very sorry to have to make this review but for them.both to become unwell after eating at Nando Is not acceptable. Unfortunately we will not be returning to Nandos establishments. I have a health issue so I can not eat orally so I was not affected just my husband and child.

Consistently good food, staff are helpful and polite and doesn't cost a fortune. Always loud but they are all the same. Somewhere to go for a quick bite to eat that's Consistently nice and you don't need to remortgage for.

Best nandos around this area. Calm and relaxing 😎

Very good place to eat a pice of chiken I think price is a bit high to no have table service. But place is lovely and workers to friendly.

As per many comments over priced now for what it is

Nice place but really small fels crowded but staff are polite and friendly service was fast and the food was good.

With no booking, we still got a table within 20 min, the ordering app worked really well and food came out promptly and hot. All good . Slightly pricey.

The staff were very friendly and helpful, also welcoming and professional, I strongly recommend this place, gets a double thumbs up from me, a big thank you to all the staff

Bit of an issue using the App so paid at the counter, food was perfect.

A very pleasant enjoyable experience in a very busy store, only 1/2 hr wait for a table

Would have been 5 stars had it not taken longer than expected to have our meal brought to the table. Upon arrival we were greeted by a member of the team and shown to our table which was great. It was only my second visit to Nando’s so the server was happy to explain how they operate. I was happy to use the QR code to place our order but felt this took away the personal experience. We had our drinks - a smoothie in a carton and an empty glass to fill myself (I ordered water) brought as soon as the order went through on my phone. This was brought be a different server to the one that had greeted us. Unfortunately the ice machine wasn’t working but the water was cold enough so I wasn’t too worried personally. Although I could see customers asking staff about it. Our starters arrived soon afterwards which was great I was impressed. Once we had finished we waited for our mains. I was with my daughter so there were two of us on our table. We could see the restaurant was busy and buzzing with customers and servers darting around. The time we were there was 4pm on a Saturday. Kinda in between mealtimes so I was surprise with how busy it was. However we saw a lot of staff members standing at the serving hatch where the chefs deliver the meals and they seemed to be waiting or just not doing anything. My daughter and I could see our meals on the serving hatch. We asked a member of staff if we needed to fetch the meals ourselves having not been there many times. The server assured us our meals would be brought over. But it took 10 minutes. Other than this wait, we were happy with our experience. The food was delicious and we were asked, by a different server again, if we were happy with our food. I was slightly concerned that the chicken was chewy, but I was so hungry by this point I didn’t want to make a fuss. I’d hesitate to go back but I’d give them another go.

Better service then the festival leisure park one, some of the customers where less than desirable

It's nandos, what's not to like.😁