Nando's Basildon - Mayflower Retail Park in Basildon

Always a great experience at this Nandos! Staff are super lovely and helpful and the vibe is always immaculate 👌 The new Chicken Caesar Wrap is absolutely gorgeous!! Highly recommend!

Fantastic food. Highly recommend.

Freshly prepared food and served hot, something a lot of restaurants seem to not do nowadays. The 2 waitresses we had were friendly, polite and helpful. The restaurant itself was clean and well presented. The waitresses offering to refill our self serve drinks was a nice change.

All the staff stood out today so helpful and constantly moving and working Excellent

Amazing food amzing service our server paige was an amazing young woman very happy with her job and had a smile on her face the whole time she served us

I don’t usually leave reviews, but I felt this visit deserved one. We were spoken to by a lovely young waitress who had such a warm, welcoming energy. She was so bubbly and always smiling, and I couldn’t help but laugh along with her hahaha. Her positive attitude was honestly infectious 😂 What really touched me was when she noticed my daughter struggling to wash her hands and kindly offered to help. My little one came back so happy, and it just made the whole experience feel that much more special. It’s rare to come across someone who brings that kind of joy to their work, and it definitely made our visit memorable. Thank you to the lovely waitress for such a happy, uplifting experience!

Absolutely wonderful staff, special mention to Jack and Kate who went above and beyond during our visit. We really enjoyed our meal, it was my first visit to Nando’s and I will definitely be returning. Best service I’ve had at a restaurant for a very long time

The staff here were absolutely outstanding with how they deal with my child's allergy order they all went above and beyond and was all very kind helpful and compassionate and reassured me with confidence on how they will process things for her. Very greatful for them being so lovely. Thank you.

Been here 3 times, on all 3 occasions we was told they have ran out of chicken and theres a 35 min wait. Last time coming there was only butterfly chicken left LOL. Avoid this place if you dont want to be dissappointed.

Jack was our server and could not do enough for us made our experience very enjoyable. Very friendly and went above and beyond, what a wonderful staff member you have

Gina was lovely, she looked after us and make sure our 3 year old had something to do. The restaurant was also really nice, the food was 100%

Service was probably the best I've ever had at Nando's. Thank you

Food always comes out hot and once ordered the food is at the table at a reasonable amount of time.Used to be the less popular nandos out of the ones in basildon.Its now busier so sometimes there is a wait for a table ,if your heading there to avoid the others being busy.

Worst nando's restaurant in the entire Basildon district area. Long waiting times, severe shortages in staff and never has enough food for the amount of people who use this specific restaurant. Whenever there, always a very limited menu due to ingredients being finished and not enough overall stock. Hugely disappointing and frustrating. Won't be returning in future. I have never been to a nando's restaurant location so bad and don't have any of these repeated issues elsewhere. Only deserve a zero rating.

Mike and John was friendly and helpful! Can't wait to go back

The restaurant is nice and what I had (spicy rice bowl) was very nice but it’s a shame they keep getting rid of the vegan options as this is now the only thing I can have on the menu - the only other vegan option is a fake meat burger.

Always polite! And food is great!

My first time here and I loved it. Great food 😋

Great but. Network issues currently at this branch for the app. Our server was lovely. Tied back hair abs long lashes. I didn't get a name.

We were regulars at Nando’s before the lockdown, and it was so nice to return for the first time since then. The food still tastes just as amazing, and the service remains friendly and welcoming. We especially loved the coconut gelato – a perfect treat to end the meal. It’s great to be back!

Absolutely awful, Employee was obnoxious and bad talked nandos itself. System went down and they only accepted cash and there was a 30 minute line of people to order at the till, watched full families leave looking disappointed. First time in Basildon and heavily disappointed. I cannot believe this.

Service was really slow, I was served by a lady that was quite rude.

Daughter wanted to come here for her 16th birthday! Had a great evening and even though it was busy, we only waited half an hour for our table, which was the time frame given. There were 2 adults and 3 children ranging in age from 5-16

Not for me if I want chicken and chips rather go KFC or any fish and chip shop Operated and overpriced

We always fell comfortable and staff are very friendly always happy to help .

The whole place stank of fish and was served rotten salad - got a refund but the staff were not apologetic. Wouldn’t recommend

Was at Nandos Mayflower and was served by the lovely Kim. She made sure service to me was at an all time positive and she was a delight and an example of the good customer service this Nandos tends to offer.

Wow, been here to pick up an order for a client which order online and almost been kicked out for asking the order number. Rudeness is at the high point here. Never again at this restaurant, feel sorry for driver's which pick up order from here.

Good nandos with friendly staff.

Food was tasty as usual and them team were very friendly when I went in to. Collect my food.

If you like Nando's this is one of the better ones.

Just dropped in for some takeaway and staff where super helpful!

A bit pricey but admittedly was very tasty, that new wrap is decent

Removed the imitator wrap from the menu.

Always this nandos... always busy and yhe food is always on point and never had or have a bad word against them.. staff are friendly and welcoming despite how busy it can get

Great experience, super friendly staff

Quick and fast service with friendly and helpful staff.

Bang average nandos. Got given a table right in the corner and kept having to move my chair when people wanted to walk through

I recently had dinner here. My request for substitution of an item in a dish due to medical issues was happily arranged. The new salad bowl tasted great with plenty of veg. It was a relaxed evening and except for some kids who kept running around almost bumping into ppl carrying food it was a good time.

A lot of the menu was unavailable was a bit disappointed with mine. Nothing special.

Wonderful experience came in got sat down straight away, very busy Saturday afternoon/evening. Sam was great a great character and is an asset to the team. Even though it is mostly self serve he was very attentive to our needs, and didn’t make it seem like a bother to him. Will 100% be back

Food was excellent but music a bit to load had to raise my voice for my friend to hear me across the table

Love you can sit outside in sun

Lovely food and very hard-working staff....

It's one of the best Nando's I've ever been. The chicken was perfectly cooked, with the right amount of sauce on. I'll definitely go again.

Unfortunately i dont overly rate Nando's as extreemly expensive for not great chicken options.

Exceptional Service and Exemplary Leadership at Basildon Mayflower Nando’s The Basildon Mayflower Nando’s is, without a doubt, the best Nando’s in town, and it all comes down to their outstanding service and the exceptional management under Chell. From the moment you walk in, you can feel the difference. The atmosphere is warm and inviting, and the staff are always ready to make your dining experience memorable. The service at Basildon Mayflower is second to none. The team here is attentive, friendly, and genuinely cares about providing an excellent experience for every customer. Whether it's your first time at Nando's or you're a regular, you are treated with the utmost respect and kindness. The staff are knowledgeable about the menu and are always willing to make recommendations if you're unsure what to order. They pay attention to the little details, ensuring that drinks are refilled promptly and that food arrives at the table hot and fresh. It’s this level of attentiveness that sets them apart from other restaurants. What truly elevates the Basildon Mayflower Nando’s is their manager, Chell. Chell is a phenomenal leader who consistently goes above and beyond to ensure every customer leaves happy. Her presence in the restaurant is palpable; she is always on the floor, greeting guests, and making sure everything runs smoothly. Chell has an incredible ability to connect with people, making everyone feel like a valued guest. Her commitment to customer service is exemplary and sets a high standard for her team. Chell’s leadership is evident in every aspect of the restaurant's operation. She fosters a positive work environment where her staff feel motivated and appreciated. This positive energy translates into the excellent service provided by her team. Chell's dedication to her role ensures that the restaurant operates like a well-oiled machine. She is always ready to step in and help wherever needed, demonstrating true leadership by example. One of the standout aspects of the service at Basildon Mayflower is how they handle special requests and dietary needs. Chell and her team are always accommodating, making sure that everyone can enjoy their meal, regardless of dietary restrictions. This level of care and attention to detail is rare and greatly appreciated by those with specific dietary needs. The ambiance of the restaurant is another highlight. The décor is modern and stylish, with comfortable seating and a welcoming vibe. The cleanliness of the restaurant is impeccable, which is a testament to the high standards maintained by Chell and her team. It’s a place where you can relax and enjoy your meal, knowing that every aspect of your dining experience has been carefully considered. In conclusion, the Basildon Mayflower Nando’s stands out as the best in town due to its excellent service and the outstanding leadership of manager Chell. Her dedication to customer satisfaction and her exemplary management skills create a dining experience that is truly second to none. If you’re looking for a place with delicious food, a warm atmosphere, and service that goes above and beyond, look no further than Basildon Mayflower Nando’s. Chell and her team will make sure your visit is memorable for all the right reasons. -

Love a Nandos, but chicken was tough and hard to eat. Cutlery and glasses for drinks were dirty and had food bits around it. Quite disappointed.

Manager was great helped me with my chips as portion looked small but he was right and gave me more anyway

Excellent ambience, quick service, sumptuous food, Enjoyed it.

Even though it was a packed bank holiday it only took a 15 min wait to get a table for 2, food was served within 10 min of ordering and was fantastic. Staff seen going out of their way to help parents of small children keep the kids happy and entertained. 6 stars 🌟

Great if you don't mind chicken

Lovely food and quick service, always friendly attentive staff as well. Thanks a lot

Good Nando’s, orders always on time and good friendly staff

Although the main course was delayed, and typically we were Hank Marvin at least 2 members of staff and a manager kept us informed and updated and not left or forgotten about and even offered a complimentary olive starter. Well done guys.

The butterfly chicken was dry, no salt at tables and none of the new Smokey sauce (the hornchurch restaurant not only introduced it but had bottles of it at every table). BUT Courtney was absolutely brilliant, really lovely and helpful, would happily return if in the area. Also the mac n cheese was beautiful 😍

I had a very enjoyable experience at this Nando’s and the difference was made by the young lady that welcomed me at the door, Kelsey if I remember well, with a big smile and a warm “welcome to Nando’s.” She asked me if I had been in Nando’s before and if I had any allergies or intolerances. The restaurant was not so busy so she showed me the available seats and made me choose a table. I was on a business trip, so after placing the order, I was busy on my emails when Kelsey approached me and apologised explaining why there was a little delay in serving my meal, she informed me of the waiting time and asked me if I wanted a starter while waiting for my main. Her professional and kind attitude was a great surprise to me as over the last 10 years or so the basic of hospitality service seems to have disappeared. Kelsey didn’t need to go to the extra mile, she simply did what every person that works in hospitality should do: Caring about your customers in a genuine way and professionalism comes along with no extra efforts. Surely, I will visit again!

Furniture old and looks dirty, chicken portions smaller than they used to be, overall not the best experience.

We decided to celebrate my Son's 17th Birthday on Saturday 23rd March at Nando's, Mayflower because it is the best Nando's restaurant. We were a party of 11 which we thought may have been difficult to cater for and secure a table, but Elle the Manager on duty that afternoon was amazing. Elle seated us immediately and made sure our table was ready for us all. She went above and beyond to ensure we had everything we needed and provided a great level of customer care. All the staff that served us drinks and meals were so lovely and helpful and pleasant. We frequent Nando's every month or so and had one of the best dining experiences in Nando's so far. A big thank you to Elle and her team for making our evening so special and for looking after us so well. We really appreciate it.

Visited multiple times, one of my favourite places to eat

Staff were friendly and helpful. Food was good and we loved the new intense heat sauce.

Delicious foods as always. I love to have meals in Nandos. Excellent service and nice environment. Had less than 10mins waiting to find a table.

Lovely food and staff, chicken is perfectly cooked , in contrast with other Nandos branches .

Nice food as always, was very busy and people on next table were searing and smoking a vape. ( staff did tell them they could not vape indoors )

For the price it’s shocking. Nando’s used to be good decent food but now it’s all processed rubbish. We had a delivery and it was so poor. My 7 yr old could make something better and it would at least be hot. Just can’t believe how downhill it’s gone but prices go up. Go somewhere else.

I had a great service!! Brilliant!!

The service was good, good food & custard pie was yum... It would be more amazing if you could make the chips palate to share like before... And give the option for the vegetarians to take it without the kitchen...

I don't see people having any problems coughing up to eat out and its not exactly cheap either 😒 any more not even what i would call reasonable or value for money , to be honest it's bloody expensive nowadays and not that great either place was absolutely packed as well with people cueing up too !

Waited an hour to be served my starter. Managed to drink 6 glasses of coke in the time it took for starter to arrive

😡😡😡😡😡😡😡😡😡Manager and supervisor not wearing hair nets Staff entering in the kitchen without hair nets including the people above eating and drinking during the cooking food for costumers BEWARE foods standards hygiene not following Role model manager and supervisor

they need to add more soda to the coke

Very busy with children and families (even on a weekday) but overall a good experience and what you can expect from a visit to Nando's.

Shame really because I've always liked Nando's but there was a hair in my food, I explained to the waiter and didn't get much from him other than "I'm so sorry" which of course it's not directly his fault. Put me off the rest of my food. The chicken is also grilled within an inch of it's life so it was very very dry. They also couldn't find a spoon for my daughter's ice cream... A spoon.

The best Nandos I've ever been too, rarely too busy especially compared with Festival Leisure Nandos. Food is always a reliable banger, plenty of parking.

Amazing service. Staff were friendly and there was no delay in our food. This branch also has new items on the menu

Food came out very quick, which was great unfortunately my sons food was cold. And Expensive in my opinion

Lovely food great atmosphere never a bad meal

Food was delicious as always at Nandos. Peri Fries and spicy rice also tasty. Hard working staff too

Can't fault the place, but I just don't like the food.

We didn't decide to sit in the restaurant but decided to have a take away. The staff were very pleasant and kept me informed of how long my order would be. Very friendly and courteous

Just nice. It's located in a busy shopping centre, so it's quite busy but they have a clear queuing system in place. Waiting time on a busy day can range from 10 to 40 minutes. They serve good food and big portions. I recommend it for a timely fix when you are caught up on a long or busy shopping day.

Always our favorite Nandos. We got to a few in the Essex area but this one consistently comes out tops.

Haven’t been to Nando’s in forever and really enjoyed it food was cooked well and full of flavour

Wait time was less than they predicted which is always nice. We did have an issue with the spicing level of our plain kids chicken wings but staff went above and beyond to help us resolve this. Only problem we had by the end was the freezing air con blasting down onto us.

amazing food hot , fresh came very quickly for 3 people only took about 15-20 minutes for the food to come and they were very busy the lady was very helpful and went over and beyond amazing visit

The food was amazing and the waiters were so lovely and kind, the place was very clean. I recommend going here, they cook our food very quickly and they kindly said goodbye and hello to everyone, table and dishes were cleaned immediately when customers left, 10/10 to this place and thank you Nandos!

the food was good and mid but it was still delicious,i liked the drinks and the service was very great. our food was cooker very fast which saved 15 mins if my time when i was in a rush. Thank You Nandos Basildon!

Quick service and food was delicious.

Absolutely amazing service, Kelsey was super helpful and made my dining experience excellent. It was a very welcoming atmosphere would definitely recommend coming here. I will 100% come back

10/10 service on everything the waiter names Kelsey was super hospitable and made the overall experience a lot more enjoyable and the food itself was great. Would highly recommend

food was amazing. service even better our waiter kelsey was very helpful and i would certainly come back again

Fue una parada tras las compras pero como siempre Nando's es una buena opción. Nos dieron una mesa redonda junto a la ventana y el servicio fue muy rápido. La comida de 10.

Nice food and staff were helpful and polite

You can tell the difference between town and city centre Nandos and the out of town ones, in regards to service quality, I'll leave it at that

Food was ok, the 1/2 chicken was amazing, but not the burgers didn't like them, thick and solid bread buns. Atmosphere is nice, service was great as usual.

A little slow service but food was very good

Popped in here, in between a small afternoons shopping trip to pick up some items & as usual the food did not disappoint. Service was to a good standard, friendly & helpful too. Food was served very quickly & was hot & fresh.

Went for a meal with friends, took over 15mins for our friends order to arrive after our meals came, so by the time their meals came our meals were no longer hot. The idea was to eat out with our friends,not watch each other eat. The table was not cleared after we had finished our meal even though the restaurant wasn't that busy. We did think about staying for dessert but after waiting for over 30mins after finishing our meal and our table still not being cleared we went elsewhere for dessert. Worst Nandos we have been too sadly.

Large Takeaway order took 35 instead of the estimated 25.

Got seated very quickly despite being a weekend evening and great staff, welcoming and friendly