Nando's in Birmingham

The worker called Lunga served me and my boyfriend there and he was brilliant☺️🤎

Service was amazing, food came super quick and the manager on shift Lunga was so attentive and helpful!! Best service i’ve had

Friendly staff, okay service, food is as good as nandos gets

I wasn’t here for the atmosphere, but just a quick meal after work. I haven’t been to Nando’s for about 10 years. The food came pretty quickly and was really delicious and tasted fresh. The service was amazing. A lovely young lady met me at the door and talked me through everything. She was so helpful and really cared. I’ll be back there again soon . Thank you 🙏 Nando’s

Service was nice and quick, the loaded fries were great, halloumi pita was just okay. Good selection of sauces and spice.

I'm satisfied with the food in most nandos. But the service in this nandos was above what I'm normally used to. The manager on shift (Lugan) was very attentive and especially knew when to collect the table stick (not when we have a mouth full). Highly recommended location if you are all about service like myself.

Lovely meal with adult children. The food and staff were friendly and great.

The customer service was extremely good. Staff were so kind and they respect the customer and continuously care about their order and needs. Food quality was excellent. The location is perfect

Been coming over the years amazing!! Lunga that works in mailbox nandos always gives exceptional service never fails to disappoint even if the restaurant is busy he really goes out his way to make my visit enjoyable and nothing is too hard he always goes out his way! a credit to nandos team in mailbox what a wonderful person he is thank u !!!!

We were really happy to come back to Nando's mailbox, as we know the food, experience, hospitality by staff is simply amazing and outstanding. we would specially thanks ⭐️Lunga ⭐️and team. Really delighted to come and have food.

I think Nando's is the best restaurant in birmingham.

Had an amazing experience at Nandos at Birmingham Mailbox. From entering the restaurant and Lunga the duty manager and his team were great! Thank you for making our experience memorable! Just the small things go such a long way.

Me and my family visited this restaurant today and we was greeted with a warmist welcome The waiter gave us a choice of tables to be seated and after ordering our food he came over and apologised that they had ran out of salad. He done his upmost to compensate my meal change. I wish I could have read his name badge so I could mention him on hear What amazing service and manarisum he gave to customers. Thank you

Best Nando’s in Birmingham and the West Midlands. Lunga, the manager provides the best service and hospitality, he truly makes every experience here really special. A true credit to Nando’s. Thank you!

Food was amazing but most of all the customer service from Lunga was outstanding so polite and very helpful. So glad we chose this Nando’s to come to. We will be back purely from the service we got. The staff overall were all lovely great service :)

Lunga is an amazing person and I have literally had the best customer service ever this guy really made me feel welcomed hes the man

Had a lunch there yesterday. Chicken was extra fresh and cooked to perfection. Sweet potato fries were crispy outside and soft inside. Scillies cider was perfect. Customer service was 5 star.

The service here was really terrible the took forever to seat us especially as the restaurant was half empty, they are so slow my whole table had finished eating before they brought my own food out

Delivery driver dropped the food in front of a multistorey hotel that had a ground floor reception when unable to reach me on the phone

Chicken was very dry and did not taste fresh. Service was amazing though

I enjoyed the meal and the service was good 😊👍🏽

This is the best nandos in town, food is always fast and hot, all the staff are lovely especially the manager! I never catch his name but he is always so lovely and always checks we have had a good experience

Really nice food in a nice location. Only problem was we asked for the booth when the restaurant was near empty and they said no. As a group of 5 Later on whilst I was eating there were 2 people sat in the booth.

Always a pleasure to visit Nando's in the Mailbox. The manager who has the "cool dreads" is a great guy and I really should ask his name! He always recognises me and my family and really takes customer service to the next level, effortlessly, which working in customer service myself is something I do not say lightly! We don't live locally to the Mailbox, but will happily walk past other Nando's restaurants in the city to eat here when we are in the city.

Very respect from staff , food good and quick, atmosphere perfect . Tea and Lemonade are a bit expensive, but in rest, all good !

Best nandos I've been too great food.Two staff members noticed my daughters badge they asked me if it was her birthday which it was her 13th. They gave her a free piece of cake and wished her happy birthday 🎂

Lunga, Jem and Zareen gave amazing service, very welcoming and friendly! The food was fresh and cooked perfectly! Definitely will be coming back!

Well I go with my friends, warm welcome to everyone, and great response if any queries, good customer service, good food.

We enjoyed eating here and the service was great from everyone, especially Lunga👍.

Really good service the manger there was really nice and helpful!

Disgusting service and over priced

I came for a quick dinner with my family before a show at the Alex and the service was brilliant. The food came quickly and was lovely. Special thank you to Lunga he couldn’t have been more helpful. There were a couple of items not available on the menu and he sorted us some additional sides to make up for it. We all commented to each other afterwards how kind and helpful he was and just a happy soul making our experience really great. Thank you!! 🙏🏼

Our waiter Lunga was very friendly and attentive, thanks Lunga for the good job and to make our experience much nicer !

Great meal and excellent service

Very taste food, the manager is nice and sweet.

Really beautiful nandos location with great art. Food was tasty but the fries portion was very stingy compared to the normal nandos offering at other restaurants.

Food was okay, fries a bit cold, service nice

Visited Nandos for the "umpteenth" time on Saturday March 30th, was greeted by who I think is the manager, and was once again treated to customer service I would expect from a much more upmarket restaurant! What I'm trying to say is the particular guy, along with his staff, genuinely make you feel welcome with a friendly greeting, exemplary customer service and they have created a no rush atmosphere, making this particular Nandos feel a little more special than just a chicken restaurant! Keep up the great work and look forward to seeing you again soon! Best regards, Matt, Zac and Diane.

good restaurant chain to recommend

First time ever having Nandos and Lunga went above and beyond for us! Explained everything and looked after us so well. Food was 10/10! A nice, quiet, hidden gem. Would recommend it to anyone! Brilliantly run restaurant🙌

Nando's never disappoints, and Lunga, the manager, ensures every visit to the Mailbox Nandos is fantastic! From the great atmosphere and extremely helpful staff to the always delicious perfectly cooked food, this is certainly the best Nandos in Birmingham. Thank you Lunga and staff!

The staff are always really nice in here ☺️

Very courteous staff, very busy area...delicious 😋 meal.

Nandos is always my 'Go to' place for a catch up with friends.

Banger of a nandos. Cheeky and fleeky. Godspeed

Friendly staff and great food as always, shoutout to Lunga I think his name was (the manager here), proper sound guy always checking that everything's good throughout

Always received the best service and food from this nandos, staff are always friendly and the restaurant is consistently clean, food is always great. Highly recommend

Best customer service I’ve received in a restaurant. Lovely friendly staff going out their way. Food was amazing as always! Our favourite nandos. We travel from Wolverhampton once every month to enjoy our Nando's here at the Birmingham mailbox. Special thank you to Lunga for being so attentive and so kind.

Staff extremely hard working and friendly, food came fast and was fresh as always absolutely love this place. Would highly recommend. Best nandos ever.

Absolutely disgraceful service. Waited 30mins to be seated. Then informed all vegetarian options out of stock. Why not make that clear from the outset? Absolutely shambles

I don’t do reviews but the service I received from a man named Lungawas exceptional. He was amazing and led so well, it was super busy yet he gave everyone the right attention and sorted each table out, the food is always hot and if there is an issue it gets solved quick, shame i didn’t get a pic of the food

We came in the evening for dinner and got a table straight away no waiting around. Friendly staff. Food arrived quickly and everything was cooked well.

The best Nandos in Birmingham! I want to shout out my man Lunga, genuinely one of the nicest people I have ever met in my entire life, not to mention all the other hardworking staff that take the experience to a whole new level. Phenomenal!

By far my favourite Nandos in Birmingham. Service is always great.

First time ordering at this location and I was disappointed. I made an order online on 18/12/2023 at 12:15 and even telephoned to request for the chicken thighs to be WELL DONE (not exactly a difficult request). I purposely waited longer to allow the chef to ensure my chicken was WELL DONE. I went to collect it and it wasn't what I had expected. When are you spending £14 plus, you expect the food to be the way you wanted. The staff member was not exactly helpful. I won't be coming back to this Nando's location.

Efficient service, cosy atmosphere; delightful food. Our server, Lunga, was very hospitable and knowledgeable throughout. A good place for a casual date.

Tonight was truly remarkable. The guy with the unique hair who greeted us displayed utmost professionalism, while Tee and Lily, absolute legends, went the extra mile to assist me in impressing a friend. They are a credit to Nando's and deserve significant praise.

The food was amazing and the staff were friendly, I will be coming again. It's just hard to choose one thing because I can't decide.

The chicken tasted better than other Nando's restaurants I've visited recently. Maybe we were just extra hungry? Enjoyable experience.

Bit meh for a nandos, waiting time was far too long when there were many empty tables.

Good management especially one of the male manager. Good service with nice design restaurant. Tables, seats and floor are clean.

Wow, it’s been ages since having a Nando’s and it’s normally been as take away *** mistake *** we stopped by and decided to dine in (well just outside as we had a dog with us). What a difference, ordered easily via the app and in less than a minute a glass arrived. The flavoured fries were great, crisp and tasty, but the chicken was lovely and really went down well. Also tried the minted peas and that went really well with the meal. Great and now suitably stuffed. Thanks

The best service from Humira always looking after the team positive approach and always smiling thank you !

Came for a take out, the workers were very kind and went out there way for us. The food was cooked well but the service was excellent.

The best service you'll get at this nandos. Lunga always takes care of us and we regularly choose this nandos over others.

The food was good neugh for what I aspect and it was worth price .My favorite is the lemon chicken wings so my family order 10 of them sadly they can only serve 5 of them, but we could change the five lemon chicken wings to even half of a chicken. And the manager even give us a free side so we chose the corn and the corn was a hole one not only 1/3 of the corn (because the one on the train station only gives us 1/3 of corn) . And thirdly when we leave the manager even give us free mago ice cream. Thanks for the manager and thanks for reading my story 😁😁😁❤️❤️❤️😋😋😋 29/10/2023

Lovely food, amazing staff, clean and cheerful people one of the workers named lunga manager on shift was absolutely lovely very cheerful and appreciative for everything 100% recommend

Great food very friendly and helpful staff

Went begore visiting Alex Theatre. First experience at Nando's as we don’t do this type of eating but was pleasantly surprised at the quality of the food. Staff were friendly and helpful. Good choice on menu and excellent value for money - will certainly ve back for more

I’d rate zero if I could. Yes don’t get excited for Nando’s but this was appalling. Chicken was cold and half my items were missing.

Best customer service we have ever had in a nandos. The restaurant was so quiet and clean and tidy. The food was fast and tasted fab. We were checked up on multiple times which we absolutely loved. Sometimes it's people caring that matters the most. Blessed to have been here for part of our anniversary celebrations. The staff obviously love their jobs and it showed in how they made us feel. Would go back again and again

love this nandos. always clean, staff are always attentive & they allow bookings

Food area was extremely messy, all of staff hovering over food on counter instead of trying to get it out. Chicken was slightly undercooked. Needed doing a bit more. Toilets were disgusting needed cleaning. Male manager done nothing other than sort out napkins the whole time we were there. Poor management

I had an absolutely fantastic experience at Nando's today! Despite a little mishap with my 2-year-old who unfortunately choked and vomited, the staff's response was nothing short of exceptional. Manager Jamaima was an absolute savior, swiftly coming to our aid and ensuring that everything was cleaned up promptly. Our server, Zenata, also deserves special praise for her quick thinking in relocating us to a new table and providing us with fresh cutlery. The level of care and professionalism displayed by the entire team truly made our visit memorable. We left with smiles on our faces and a deep appreciation for the outstanding service we received. Nando's, you've won our hearts! Thank you for going above and beyond to make our dining experience remarkable.

First, the service was great a day friendly. The manager and the lady attended to me and they both received 5 stars. The ½ chicken was soft and succulent, just the way I love it. The garlic bread was not hot enough for me.

Fantastic costumer service. Really hard working staff especially Lunga who served us with his amazing spirit and joyous demeanour.i will be going back to this nandos regularly.

Staff were so accommodating- especially Lunga who made the experience incredibly special- 10/10 best Nandos in city center

This was my first time at Nando’s and it was one of the best restaurant experiences i’ve ever had, the customer service was amazing especially Lunga who helped me order and was just a very nice person in general. I will be coming back just for Lunga!!

Really nice quiet Nandos, great to sit down for a meal and relax after walking around the chaotic Bull Ring. Probably the best service I’ve had from a Nandos. Lunga is worth his weight in gold.

Great Experience. Staff was very friendly and caring about the food. Kept asking me if I'm satisfied. Which I was.

Order for collection here quite a lot as good vegetarian options and handy as we live round the corner. The staff are always very friendly, and food always good 😄

Lunga was top tier- he helped create a great atmosphere and deserves a promotion. Food was class and atmosphere was great 👍. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

Food was tasty and great staff wanted to know if we were enjoying our food ladies that served us were so polite and helpful

I had the most wonderful experience at Nando's in The Mailbox, Birmingham! From the moment I walked in, the staff greeted me with warm smiles and exceptional service. The ambiance was inviting, and the food was absolutely delicious – the peri-peri flavor was perfectly balanced and left me craving for more. The attentive and friendly waitstaff ensured that I had everything I needed throughout my meal. I couldn't have asked for a better dining experience. Nando's at The Mailbox, Birmingham, truly knows how to provide top-notch service and mouthwatering food. I can't wait to visit again!

Food was fine, especially halloumi sticks. The chicken leg was nice, but the breast was tough and dry. The chips had a bit too much peri salt. The service though wasn't good. I ordered via the QR code, and waited 15 minutes for my glass to get my drink. I had to ask if I could have a glass when my starter arrived. I wanted to get my drink/cutlery/sauces before my food came, so that was frustrating. When my main came, my perinaise sauces had been forgotten. I waited a few minutes in case they were on the way, but had to ask for them in the end. The staff were friendly but just not on the ball.

Very good service staff are very friendly and always go the extra mile for the customer! Great food too

Food was perfect and service was amazing. Lunga was great, good vibe & friendly. Lunga needs a promotion, he definitely helped make the experience top tier

5 stars to the staff who seated us, took the order, and served the food. Very helpful young staff making sure everything was good. Special thumbs up to the young man in dark green top who's customer service was fantastic and the young man at till who took the order. Food was great. The manager, however, looked a little stressed and unapproachable. All in all, a great branch and possibly the best one out of the ones we've been to before.

We are here for the first time. I ordered the Fino pitta which was absolutely delicious. The staff were very friendly and took the time to explain the menu to us. The restaurant is cute and relaxing. Just a small complaint: the tables were sticky. But other than that we had a wonderful time.

got served by a lovely trainee, absolutely brilliant food and a beautiful service!

Went to Nandos Mailbox to order a take away the team are so friendly and its Always Service with a smile so i cant help but visit this Amazing restaurant anytime im in the Area or with friends we Love this Restaurant Thank you to team See you soon

Okay the food was nice, price was a little more than expected and the service was not quite right, the staff are lovely polite and thoughtful.

Service is always extremely slow when you go but food is worth it. However expect to wait up ti an hour even if there isn't supposed to be a wait

Yesterday, I came into mailbox and the food was amazing, the chicken cooked to perfection. Everything was spot on. Great service from Lunga and the server (small girl), who catered to my needs.

Amazing customer service, shame I didn’t get the name of the guy. Very welcoming, smiley and overall better than other chains I’ve been to. Even my Mrs was surprised by the friendliness. 5 stars for that

I tried the veg burger but it wasn't great. Overall it's good. Polite staff good services.

The man who was a cashier was rude when I asked how long for my food. The food was sitting for long underneath the lights and the cashier was still serving people. It was clearly understaffed and when the food did come it took over an hour and a half to come, this was surprising because the store was not busy (around 5 tables to be exact). When the food did come out it was cold, and came out in parts. The manager said they would issue a refund but due to conflict in the store this was not resolved. Inside the store was cold, even though it was hot outside, which made it uncomfortable to eat in. Bad experience !

Seated by a very pleasant server. A very polite person took our order. The food was delivered pretty quick and extremely tasty. Well worth a visit and will definitely be visiting the restaurant again.

Excellent service from the staff, very friendly and tentative.

Really great vegetarian and vegan options on the menu. The veggie ‘chicken’ is really good, the texture is spot on.