Nando's in Epping Forest

"I'm extremely disappointed with my recent visit to Nando's Loughton. The prices are outrageous, with a bill of £72.80 for two people. What's even more shocking is that the meal portions were tiny and not enough for one person, let alone two. For a company like Nando's to charge such high prices without providing adequate food portions is unacceptable. I would not recommend this place to anyone."

For some add reason, this particular restaurant never sends sauces with the order. Delivery is quick and food is obviously good but the lack is sauce and/or having to remember to personally try and get in touch with the restaurant (which is very difficult) to reminded them to do what’s required is so stupid. What’s the point of Nando’s if I’m not getting the main product! Sort it out ffs

"I was disappointed with my recent visit to Nando's Loughton. The service was poor, with our waiter being rude and taking our belongings from the table without permission. The food portions were also inadequate. We ordered a meal for two, but the chicken was small and the portion size was not enough for one person, let alone two. We had to order an additional meal, which was inconvenient and added to our bill. The small chicken portions reminded me of a kid's meal, which was not what I expected from a popular restaurant chain. I hope Nando's will take my feedback into consideration and make improvements to their service and food portions."

Honestly i am very surprised how is this branch still open, cleanliness does not exist. Floor is always messy with food bits and tissues, tables sticky and dirty, staff walks around as if there isn't much to do, food does not look fresh, my coleslow had yellow coating as if it was sat in room temperature for hours, kids meal portions are ridiculous....My daughter refused to eat her meal because she said chicken was chewy...and that chicken did not look fresh either...Honestly i always choose to go to the Harlow branch rather then my local one...

Food was cold and the order was wrong. This is not the first time either. I would say 2/5 times the order is fine and the other times either the order is wrong or the chips are cold. This time it was both!

This place used to be nice but now it’s just a dump! Food is not fresh and horrible, I’ve ordered mash potato with my meal and it came grey ,definitely not a fresh one. Also every surface in the restaurant is sticky and dirty. Dirt and grime all over the floor, scared to think what’s in the kitchen! Never coming back ?

Waited over an hour when delivery time was 30 mins and only sent half our order.

Enjoyed a meal. Livy and Gold looked after us. Good for parking and value for money and quick service. Nice service 👌 Not too busy around 3pm

Lovely staff.. the team were very friendly and helpful

I came in nandos at a busy/peak time friday night, I was seated fairly quickly considering how busy it was and ordered through the code you get given. I received my dinner within 10 minutes of ordering and may I tell you this now, the food was GREAT, I got a half chicken medium and how amazing it tasted was beyond what words I can say right now, my Chips was perfectly cooked and my rice was a comfortable temperature to not burn or for it to be too cold! 10/10 food quality and Speed! My only issue was the staff who were doing the service, i noticed it was quite busy with all the people. coming in and a few members of staff were just talking to eachother, resting by the wall. Other than that, my experience was great!! Would come here again!

Can't go wrong with a cheeky nandos. Food was quick and easy

Great decor a d many food options to choose from, even veges!

Livvy our waitress was really helpful and attentive and our food came really quickly! very pleasant experience, I’d definitely go back.

Friendly staff, clean tables and cutlery, good food

Said they were closed when we called so we wouldn’t visit, but they were open!

Went today to celebrate my nephew’s sats results. Kayla-roo was absolutely amazing. She helped with placing the order to ensure I save some money. She was so kind and attentive. I wish everyone could treat customers like she does. Special thanks to her- I hope this is picked up by the team so her hard work can be appreciated and recognised. Thanks for all your help and hospitality Kayla.

Pros: - Lovely ambience here - Quick delivery - Attentive and courteous servers Con: Very limited parking, only about 6-7 spots available or the other option is to park on the road side, which isn't ideal while you are trying to relax and eat some delish wings 😋

Loughton branch needs a lot of improvement and staff training. Twice I went to this branch I was allocated to a table when I went to order food staff member allocated the team to another customer. Especially the manager very rude behaviour and unable to resolve the problems definitely requires management training. Tables are always sticky and glasses not clean we had to use the tissues as table cloth to avoid stickness

My waitress Noshin was excellent.. Nothing was too much troubl ...even though I'd ordered a take away .. She. Kept me ińormed until my food arrived.… perfect

Incredibly dirty! The floor was dirty, tables dirty, chairs dirty, bathroom dirty. Won’t come back ever again, I am surprised this place is operating under those conditions!

Visited last night after picking our son up from college. I have a red reward that has to be claimed in the next 4 weeks. Unfortunately, they had IT issues, which meant I couldn't use the reward. Additionally, they had no ice. On the positive side, the lady who took our order was sympathetic and very helpful.

Noshin was very attentive and made the experience a pleasure. Thank you.

This place NEEDS an update, very tired mashed up tables and chairs. The glasses and utensils were dirty. Especially for the location that it is this needs an uplift. The smell, everything. The staff are friendly, the wait though even when empty is long but that’s a lot of places. The main issue is the stage of the interior.

Very nice Nandos with plenty of space and conviently located. Has staff on the floor at all times and very happy to help!

Decent place for dinner with family/friends. Food was great.

This restaurant never has the rainbow bowl available over the weekend. I can only assume this is because the kitchen cattle can’t manage to put the dish together alongside grilling all the Loughton sheep’s chicken orders. Full of riff raff youngsters most of the time too. Not a pleasant dining experience.

Food was great, quick service and great atmosphere, the issue is they had run out of cutlery and was told that it's currently in the dishwasher. There were only a handful of people in the restaurant so I can't understand how they could possibly not have enough cutlery.

John is a lovely waiter and was very welcoming and lovely however one of the managers Jason and someone else made me feel very uncomfortable about my allergies. Food was very burnt

Get a take away and on the box says m&c but there is rice in the box The staff here are pretty bad with take aways

Collected an order which was ready on time and all the items were there when I got home.

Food ok but place could be a lot cleaner

Had to ask 3 times for drinks to then be given the glass , had to go back and ask for the bottled beer , food then came out stone cold so sent bank , came out a second time , still cold , so ask for a refund , then tried to refund the chicken breast , so had to say no , i want a full refund , restaurant was empty apart from take away orders which seem to be main priority

It was my first time and I loved the dishes that I tried.

Lovely place, great service, good quality and efficient. Best Nandos I have been to. Would highly recommend.

Very delicious food! You can choose between many dishes and sidedishes.

Dissatisfied cold environment Nonhotvdeinos are available.. Badly need Ed Tables old untidy...food has gone downhill...chi Ken much smaller than the normal...everything cold abd hard. Worse placs ever Nonmore nBdos

Perfect food, very nice and professional staff. They also take allergies very seriously.

Went with my boys for a quick lunch. I managed to get a parking space, table instantly, quick service, yummy food and drinks. I have a sensitive stomach. If anything is not right, I know it. I have to safe, everything was good, well portioned. The place was clean, the staff accommodating.

Good service. Food as usual... Chicken

Great experience would use again

Always great food and really friendly service. They missed something in my order by accident but I would return.

Good branch. Very clean Quick service.

Never disappoints and has some tasty new sides!

Parking issues... limited options in the day...

DO NOT COME HERE I GOT THE WORST FOOD POISONING EVER FROM HERE. UP ALL NIGHT AND PAIN FOR DAYS. DO. NOT. COME. HERE.

Just want to share this pic with you all . How quantity I got for rainbow slaw. I was ordering food in Deliveroo

A very busy evening it appeared for the restaurant and we were a large group. Service was still good, but some items were slower at being served than others.

Food ok restaurant not very clean

Standard nandos, food great and what youd expect. We came on a Sunday Eve and it wasn't too busy, service was still good and food came fast. I have to say staff at this nandos were excellent. Felt like they went above the normal service and it was noticed and appreciated by us all so thank you.

Attentive staff, especially a great manager who advised us carefully when placing an order for a guest who has a gluten allergy. Thank you!

Four finger-lickin’ stars for Nando’s Loughton! The chicken was so good, I contemplated ordering a second batch for the ride home. The staff was on point, as if they’d been practicing a chicken dance routine. The only downside was trying to choose between mild, medium, and hot – it’s like they were daring me to play a spicy game of roulette. Definitely clucked my way to a tasty experience!

Nice friendly welcome upon arrival, we ordered via the QR code. Drinks and food came really quick. Taste good, nice atmosphere.

had some leng chicken. the waiter was also leng but not as leng as the chicken burger i had. i also liked the music in the toilets

Food was good except that the chicken was burnt. But the manager quickly rectified the dish and had it replaced at once. He presented his apologies.

Nice Nandos - we had two littleuns and the staff were friendly and helpful. Food was tasty. A bit of parking available out the front of the restaurant

Place messy.floor very sticky.stafg friendly and helpful.

Amazing service from Jason! Just collected an order and very impressed with such a warm welcome and hospitality, it’s a rarity, Jason is an asset to Nando’s through and through, will be ordering again very soon and eat in restaurant for sure! Thank you

Great parking and space. Pretty different branch. Great shopping nearby too.

We only come to this Nandoes simply because we have never had a bad experience. Food is always cooked to perfection, service is very good and atmosphere. My family and I always feel very comfortable at this Nandos. I read some of Negative reviews for this restaurant and really surprised, we have never had bad experience and cone here often. John (Nandos staff member is also very helpful, friendly, and attentive) a good example of staff needed In these establishments.

Unprofessional staff shouting across and not welcoming (weekday visit). Dirty seats and tables, and no cutlery (asked 3 times) the restaurant was empty, so no excuses. Parking is very limited, so make sure you read signs, hence the picture.

It's Nando's. What do you expect? Overpriced-mediocre food.

The service is abysmal - it took 30 mins for 2 dishes to arrive and they had been sat waiting for 15 mins so were luke warm. One staff member ferrying all dishes out so she was rushed off her feet and had to do deliveroo too, which takes preference over customers seated waiting. This is the 3rd branch I’ve had the same experience in - a very flawed business model.

Alfie the manager was great with a specific request I had. Super friendly and helpful. Thank you !

Unfortunately this is one of the worst run Nandos I've ever been to. While they've improved their takeaway service. I waited 15 extra minutes after what looked like my food being ready. When they asked me my name, like most people, gave my surname, but their orders only show first name (the name I gave them was obviously a surname) . They need to be more direct either asking for order number or first name on the order. Although first name you will have more issues as more common names might be multiple orders. Just need to iron out the process. In the past from here, regularly have items missing from my delivery orders, probably 50/50, so this review accounts for them too. While their portion sizes are getting significantly smaller. Based on the reviews, the manager doesn't care about negative reviews, but they clearly need to sort this place out.

We really enjoyed it here,1st time in this nandos. Quick service, polite, friendly staff. And great food. I wd come here again

Busy restaurant, but very prompt and friendly service. Will be back.

Great food, atmosphere and service. Team working hard serving, cleaning tables/clearing tables and making it feel welcoming

Great layout and atmosphere in this Nandos, and service was top notch, especially John who welcomed us and placed us at our table

Banging munch, patterned service, impeccable table service by Ethan, will definitely be coming again.

Nice place, nice staff. Very tasty food. Enjoyable selection of southafrican music.

Same as most other restaurants. Prices have gone up and portions have got smaller. It's an ok nandos but parking is a bit tricky

One of the worst restaurants service I’ve experienced. We ordered with the QR code as instructed, and our dessert was given to us before the mains. Our food was sat on the side under the “heat” lamps for quite some time whilst they prioritised the delivery drivers. By the time the food came it was cold and soggy. Also the great imitator wrap was nothing like the times I have had it previously at other Nando’s restaurants. Instead of the strips of imitation chicken, it was some weird tasteless sausage that I’ve never seen before. Terrible experience. Would recommend going to any other Nando’s.k

Our local Nandos for a Sunday. the staff are very friendly and helpful. food is always out quickly.

Save yourself the hassle So ordered delivery so many times, today it just didn’t show up - I expect a normal CS response - apologies let me get that sorted BUT how wrong was I ! Nando’s restaurant managers response -it’s my problem fill in a form on deliveroo. Yep so not what I expected to be honest. If you pay for Nando’s and Nando’s fail to deliver it’s up to the customer to go through a lengthy process with deliveroo. Nando’s do NOTHING! manager made it very clear they will do nothing and don’t consider it there issue so your on your own. You don’t get a refund or your food and you get Shouted at / ranted at for calling Nando’s expecting them to sort out your missing Nando’s…. Obviously why would you call the restaurant you order from?!?! . Manager also advised I can pay to order again so pay twice and should hope the driver turns up this time. Yep winning customer service 👍 so place an order and “HOPE” it turns up… whilst losing your money on the one that the driver is up the road tucking into

Insanely overpriced. Portion size pathetic. Food luke warm. Friendly staff. Interesting modern venue. Never going back, to any Nandos. Ever.

Last night I was served by Taylor, very friendly and welcoming even filled up my drink for me, excellent service and amazing food!

Nice place, very cosy. Especially in the summer when the sun is going down, it shines in to the restaurant. Nice!

It's probably the most poorly run out of all the nandos I've been to. Extremely slow service, often mistakes with orders, chips are often cold. They often don't understand fairly simple things and have to be explained numerous times. Often they to call a manager over for simple stuff. One member of staff is 1 thing but this is most times I'd say there is an issue. So I won't eat here anymore because it's quite stressful and nandos is supposed to be chill. This isn't.

Plenty of tables and food comes out quick. Hardly any parking during busy period.

I just received my Nando’s order, and I already could tell that the delivery was wrong, the chips are cold and not Peri, what I ordered, with my chicken it’s bone dry with no sauce on the chicken or in the bag, Absolutely disgusting, It really isn’t that difficult, looking at an order and getting it correct, I work in hospitality myself and I would be mortified if I gave my order to a customer, thinking it was a suitable for them! Is overall just embarrassing.

I ordered my Nando’s on Deliveroo and didn’t get any sauce or peri salt with my food which made my food really plain and unenjoyable. This was exactly the same as last week when I never got any too. I tried calling up a number of times but the two managers rudely put the phone down on me when I called to complain. I will definitely not be coming back here again.

Disgusting food and rude staff, avoid!

Freezing cold waited nearly 30 mins for food then cold. childrens chicken ordered plainish really spicy. Left half of it.the 2 tables next to us also complained

Average nandos despite full set of staff standby time is longer than usual but does come all together at once

Yet again another failed takeaway order from this Nandos. A year after leaving this 1 star review we’ve had another yet another terrible takeaway from this branch,not one sauce being put in which ruined the whole meal as my burger was dry and barely marinated (usually get given lots with Harlow branch) tiny portion sizes for our sides compared to other nandos and beanie pitta not cooked properly. When I phoned to complain there was little to no help at all and was just met with “we’ll take these points on board and make sure it won’t happen again” laughable as I will never order from here again. I just couldn’t be bothered to complain anymore as it seemed like it would just waste my time rather than get something resolved!

Its good, better peri peri chicken shops about, its definitely over hyped. Id go again as i am partial to dead peace of chicken flesh with extra hot peri peri.

Always friendly staff. Great food, horrible metal table tops on some areas, always clean, park up the road.

The cooking area should be more clean and tidy .

No extra extra hot sauce or vusa. Food was decent though.

Enjoyed a nice meal. Food always good and efficient staff

Shambolic & awful! Staff seem to lack customer service skills. Cleanliness is not on any staff members agenda as the restaurant is filthy. Really lets the Nandos brand down. Extremely disappointed and wouldn't recommend.

Very disappointed with this branch as I am long-standing customer of Nando’s and never experienced such bad service at Nando’s before. Firstly we were seated at a table that wasn’t clean to the extent that the surrounding area had to be swept despite there being pretty much the whole restaurant empty therefore clean tables were available we instead could have been seated at. The staff were unnattentive and rude not to mention several of them were coughing and touching their noses repeatedly. The food came separately with the first meal arriving 25 minutes after ordering and as if it had been sat under the grill for a while. The second meal after chasing this up several times arrived 35 minutes after ordering not to mention the restaurant was empty. I will not be coming back to eat here unless there is a conscious effort to make some changes.

The restaurant was clean, the music wasn't too loud. The waiting time was ok.

It’s always so busy in here the waiting times are long. Hats off to Harley, never seen someone work so hard - don’t think this restaurant would survive without him.

Hopeless delivery every single time order has missing items...ruining your meal...staff push you to call deliveroo....and all they do is refund your missing items every time...no effort to send you replacements at the time...

my regular nandos, plus its halal 😍

Emily looked after us really well and was so helpful and attentive. Food was great and came out quickly.

Once we ordered food, my friend and I we’re sat for about 20 mins until we got our starters, not only that people who came before us got their mains before we did. Only to find out the mains were sitting on the pass for another 15 minutes due to confusion. We discussed this with the lady with the brown curly hair who’s usually behind the bar and she was very understanding about it. Offered us a freebie to make up for it which was very kind of her, didn’t catch a name but she provided a great service after being let down x

There was a big hygiene issue with this branch. The tables were sticky, the toilet seat was broken and left on the side, the plates, forks were not clean. The staff seemed careless. The worst experience I ever had at a nandos till now.

Had to change cuterly and nag for a drink, butterfly chicken was a bit dry but the rest of the food was lovely. One if the staff though could do with some customer service skills but the rest were lovely.