Nando's in Sefton

“I think we’re due a Nando’s” (Byrne, J. 2023) Yes, I think you’re right. I had barely woken up, only just began a coffee, and my day was already sorted. I jumped in shower like a man on fire. With hair still damp, I rushed to the car and drove within the speed limit to the Byrne’s house - the man who had started this early afternoon frenzy. Blackpool or Wales? I posed the question, waited with excitement as he answered ‘wales of course’ with a laugh as he said it. He thought this was a joke. A joke! You think I joke about Nando’s?!? As we drove towards the M58 on this surprisingly hot day, he noticed this was not the way to our usual Nando’s. The Nando’s of the checkshirt. The Nando’s of the coast. A Nando’s with some character. The Byrne said ‘wait are we not going to southport’ I said ‘no, I don’t joke about Nando’s!’ Alas, however, north wales was no longer an option, just as I don’t joke about Nando’s - I don’t kidnap either. Aintree. That was our new destination. Hurtling down the m58 at 72mph (yes I’m that bad) we arrived in no time. We were welcomed by the pink haired flair infused server. She asked us where we wanted to sit, taken aback by such a freedom I had never before been afforded we said ‘oh I don’t mind’. Truth was, I did mind, but I hadn’t had chance to survey the restaurant, I didn’t know where was best, what if we chose a bad place, the ramifications don’t bear thinking about. She persisted, forcing us into a choice, and out in the distance we saw a booth- the best place to perch when munching on chicken. It was a good choice, and the ordering began. A pleasant surprise awaited me before checking out on the Nando’s app- I had a red reward - my the divine hand of Nando’s had reached down and touched me. A gift. A miracle. The Byrne, however, waited to order, hopeful of an extra glass being provided when mine was brought. Nando’s were a step ahead. In record time my order was brought to me but even I was left glassless! I had paid the £3.50 for the soft drink, but yet I had no glass from which to drink. I enquired to the waitress who brought my scran, she was right on it and handed it to me as I collected my utensils. Yes, you read that right. I had received my food before even having got utensils. They caught me off guard, the delayed drink and quick food - was this some sort of parallel universe I had stumbled into? I pushed those thoughts aside, onto the food. Yeah, was nice I suppose :).

The restaurant in Aintree is OK, the table was a bit sticky so the cleaning could improve. The food is OK, nothing fancy. OK for a quick lunch or dinner but not for a nice meal out. You can't pay by cash which is a bit strange and you need to order on the app which is OK but some older people don't have smart phones so I don't think its a good idea.

Came for something quick to eat. It was good as always,but just a shame only coke on draft to drink, they did have cans of diet coke but it is kot the same.

Never had an issue with this Nando's, went midday on a Saturday and was expecting it to be rather busy- it wasn't! They were even able to accommodate me with something that wasn't on the menu anymore, which I was very grateful for.

Terrible chicken was dry ordered extra bonless chicken thighs they were smaller that a chicken strip £4.25 for them I got half chicken with chips and rice never in my life have I ever came across a more skinny chicken on that hardly any meat , my daughter got grilled chicken wrap and there was 3 small pieces of chicken on it our meal today came to £36 with a bottomless drink total waist of money and won’t be returning.

Went to Nandos Aintree to pick up an order placed online ,got home and garlic bread was not in bag although I had ordered 1 and paid for it. Phoned restaurant and explained to female staff member who apologised and said she d pass me on to manager . Manager Daniel came on phone with " Alright what's wrong " very unprofessional manner to speak to a customer in this way. Explained situation and said can't come back as I m home and 15mins away so would be 30mins there and back and my food would be ruined ,he said he d look into it and reimburse for garlic bread . How kind the whole meal should be reimbursed if they've got it wrong how hard is it to check the right items go in the right bag it was only a meal for 1 . Very unprofessional the place was empty aswell so staff were not busy where mistakes can be made .

Came to this nandos today for a meal with my family. It was for my nephews birthday. We were greeted by a young lad called Tom. He was very smiley and amazing helping us with everything we needed. The food was great, piping hot and full of flavour. This is my partners first time coming to nandos and she said she would definitely come back! In the middle of eating, the young lad came back over and checked on us and how our food was. After clearing the plates he came over with a dessert for my nephew which we didn’t expect. He was over the moon and shocked. Toilets were clean, staff were friendly and again food was great! I can definitely say I will be returning here.

This is now my third time to this restaurant, and the third time I have been told, there is over a hour and a half wait ! When there are empty tables, if there is a wait why are there empty tables , lady on reception could not answer maybe she needs more training , but I personally would say the restaurant was 60% full, as if someone is going to wait on aintree retail park for a hour and a half, ow and you cannot book on line or via telephone 👍🏻

My birthday was ruined because of horrible service I don’t recommend this Nando’s as the customer service is none existent

Restaurant was clean and staff very friendly , chicken was nice but little dry, restaurant full of screaming kids ruined date night

Turn up you have to order though the app witch is pointless goin out for food coz you spends the whole time on ya phone trying to order!! Don’t take cash! They tried to sit us some big sodden screen!! I asked a member of staff how to order halloumi fries but apparently they had non in till later!! Order my food and asked for halloumi on and it came so basically just couldn’t be arsed when clearly they had it in!! Not even a big deal but imagine being a chef and ya can’t be bothered to make something so easy! Basic food basic staff over all get a take away coz it’s show of a place!!! Only person that was nice was a young girl called Nicole she’s was lovely and polite actually knows how to do her job!!

Haven't returned to Nandos since the beginning of lockdown and went to today with a 30 minute wait which is perfectly understandable and the door staff were friendly and helpful! The food was extremely fast considering it was busy and of course it was delicious, however it was hard to locate team members for refills and we weren't asked if we needed any sauce or anything else when we received our food. Despite this, the restaurant was clearly following all necessary COVID guidelines to keep guests and staff safe!

Sat in and picked up several times from here. Always good service and super friendly staff. Plenty of car parking outside and wait times always reasonable. Keep up the good work!

Arrived 20 minutes after opening and were told we had to join a virtual queue. I had been trying all weekend to contact The restaurant to book or to find out what the process was, no information on the website and phone line says to book online, which you cant do. So we joined the virtual queue and promptly locked my phone which closed the information screen so I had no way to see how long our wait was. We were told before joining we would be waiting For 45 mins approx. We were then updated to 65-75 minutes immediately after joining the queue this then without any notice got amended to 2 hrs and 15 minutes. All because we were a family of 6. Needless to say when we went back after 70 minutes to be told we needed to wait another hour with 4 hungry children we went elsewhere. If information had been posted on their website or a better more robust queueing system was in place this could have been prevented.

Reunited at last! QR code to scan outside to join the virtual queue then text when the table was ready. QR code on the tables to order online and all drinks/cutlery/sauces brought to the table. Loved the distancing screens which added to the decor rather than cheap perspex. Well done Nando’s!!

Great food for good price, we ordered online and collected, very good food on time with a simple collection system.

It was in my opinion, what you would expect from a Nandos restaurant, very busy but lots of staff and always helpful and friendly whenever I've been with my wife and son. Delicious chicken, maybe a tiny bit small sized chicken halves/legs/breasts for the very hearty appetite but you can always get plenty of the side options available or more chicken.

Completely forgot about my order and many tables around me got their food before me. My friend got their order even though they ordered after me and then when I went to ask about my order and the cook didn’t said my order didn’t exist. Really appalled by the service and the way I was treated

We popped in for dinner about 5pm it was really busy and were told there was a 25 min wait. We were seated within 10 minutes. Food was fresh and really tasty. A lovely evening and the children's meals were really good value. My nephew loved the broccoli. Will definitely come back. Service was really good despite a very busy Saturday

Tiny take away portions of rice which was really dry, halloumi too. Surprisingly the box of olives was quite generous but the chicken thighs and wings must be from Pygmy chickens, two bites and they’re gone. Best thing was the butterfly chicken breast burger which my lad had. Much better to buy the sauce I’m the supermarket and make it yourself. At least you won’t go hungry!

Thank you to the fantastic staff who helped make my daughters birthday an awesome one....especially after some idiot accused us of taking their phone, when they had picked it up themselves. Staff were fantastic and the cake was tasty hahaha. One of the best nandos I've been to. Apart from a certain couple, the atmosphere was great. Thanks Nando's Aintree!

We arrived at 12.40 for lunch and as we arrived there was a very large queue at the tills with two over worked staff members. The restaurant was very filled. As we were queuing we noticed the kitchen staff were struggling to find room on the serving table to place ready plates. There seemed to be no staff on the floor to deliver the food to the customers. We counted 8 plates which sat there for about 10 minutes. We were fortunate where we didnt need to wait that long for our food. It was as always a typical and tasty nandos. The staff were friendly. It seems however during lunchtimes 12-2pm there is not enough staff to deal with the crowds of people they have. Also to note it appears during the lunch time rush a lot of people seem to eat their meals and drink their drinks but then just sit on the bigger tables. We watched several tables who had finished who stayed afterwards between 30-60 minutes. We were not bothered by this as we were enjoying our food and drinks but due to the fact its a small restaurant if a big party had come in between 12-2pm it would have meant they would have had to wait a significant time. Not sure anything can be done about this though!

Visited here for Sunday lunch as our daughter's choice as she was starting at Edge Hill University. My husband asked for a gluten free menu and to our surprise the waitress brought a big folder to our table which had a card for each item on their menu to see if it contained gluten. She was extremely helpful and said that when he went to order had to say he was gluten free. Didn't have long to wait for our food.

The wait was long but you expect that I suppose round lunch times. Little service no plates or cutlery. Had to go hunting for them. For those who haven’t been before you wouldn’t be aware you can go and top drinks up or where the plates and cutlery are. Food wasn’t very good at all. Got a full chicken platter to share for 2 people. Very little chicken but had lots of bones instead. Horrible taste to the sauce. Garlic bread best thing about the meal.

Just came here after a long day out. Had a long wait and after 35 mins got a table. Husband a d I got a platter to share. Garlic bread was gorgeous but the chicken was sad. It was so skinny a f full of bones. Not good st all. Daughter enjoyed butterfly chicken and petite period chips. Drinks were very flag. Didn't go up for a refill. Not as good as one in town.

We came here last minute as the place we wanted to go was closed for refurb. Was very busy but didn’t wait too long for a table. Once we ordered the food we didn’t have to wait too long for our food which was really nice.

It was our first visit and we were unsure whether it would live up to all of the hype but we needn’t have worried as we had a fantastic lunch. The restaurant was not too busy and we had no problems getting a table. I didn’t much like having to go up and order and get everything yourself but this is a minor issue as the food was lovely. I had the butterfly chicken with spicy rice and salad which was delicious. The chicken was cooked perfectly. We will definitely be returning

very good service and food, only negative we waited 25 minutes for coffee but enjoyed the visit nonethlesess

decent chicken meals, reasonable prices unlimited refils on soft drinks other drinks reasonable prices.

Just outright disgusting food. Went once before and it was lovely. Maybe cause it was busy? Who knows but I would expect the standard to be the same regardless. Complained via FB and they couldn't be bothered to reply. Service sucked too and tables dirty. Will never go back again especially when it costs so much.

Great Nandos. Delicious food, fresh and hot and very tasty. There is plenty of parking outside and inside the layout has plenty of tables and chairs.

On my last visit I had a few problems with my food. This time everything was spot on. I really love the lemon and herb. Considering it was Valentine's there was no wait either which was a bonus

Me and my friends love this place the jumbo platter is just to die for and plenty for the four of us

Popped into Nando’s at 4pm and waited for a table, it’s always busy and you always have to wait so we always factor this into our plans.

Went as a family, everything made to order and delicious. Food is always very tasty and staff are always lovely. Will visit again.

Always very very busy. Food is good. Service is fast. Staff are nice. Place is clean and presentable. Only downside it is very small, feels like you're on top of each other and the people next to you.

Ate in with my 12 year old and have to say the food was nice, not fantastic, just nice. The staff were helpful enough. The place could do with a deep clean though as everything feels sticky. We decided to try a takeaway the following week, bad move. . Placed the order for 5:30, had to wait til 6. Don’t mind waiting if the food is good but it wasn’t. Peri peri fries had a light sprinkling on the top only, the rest were plain fries. Chicken was bland yet I’d ordered extra hot as I am a chilli fiend. My main bugbear is the way the staff member was condescending in her manner towards my son. Really could use etiquette lessons. Anyway all said and done we won’t be back, it’s mediocre and there are many nicer places to eat. .

Ordered online as always ridiculous wait times to sit in. No receipts from the till which was interesting when that’s what was needed to pick up your order. Got home, opened the rice and instead of grains there were just burnt chunks of rice! Good job the main part of the meal was ok cos the side was disgusting!!

I came yesterday with my cousin and our two young children. When I ordered i wasn't given the children's drinks so was confused in if we were meant to get it ourselves . when I ask somebody we're I should get them she went and got the bottles of cordial and put them on my table while i filled the adults she didnt give us no cups to put the cordial in so i had to get back in the que

First visit it was very good, tasty food, lots of choices and great value. Service friendly and quick. See photos for our food choices.

Busy but quick service clean restaurant clean toilets and as usual amazing tasty chicken yum will be back soon

A very busy establishment! Had to wait about ten minutes for a table so should have booked! A typical Nando’s - noisy, fairly efficient as the staff seemed to be overworked! Had to ask for kids dessert but apology was given for wait. Altogether a mediocre experience at quite a high price for what amounts to a fast food outlet!

Seriously the Chicken, I have pancake fatter however the lager was lovely but it should be at £4 an bottle, never again. Looking on the bright side, got an bronze on TripAdvisor after this review. Tarrrrrrrrrah lads.

Tried something new and went for the sunset burger and it was absolutely delicious. Service was super fast and friendly as always and also must commend the staff on how they deal with the scatty mings who order on the same table but with about 7 mins time difference because they DUNO WA DEY WANT LA then complain because it arrives 7 mins later than the others on the table. Pya respect 2 da staff ere i wouldnt av da patience 4 dem

My and my nearly 3 year old little girl came in here this week, I was greeting by Kate who I requested to find us a table near the till/condiments so I didn’t have to go far from the table with my little girl in tow. I was told no need as she would happily take our order at the table. She asked if my daughter would like colours and the children’s pack which I gratefully accepted, but the pack being aimed at slightly older children she offered to get her some paper from the office, this she did and brought over our cutlery, sauces and drinks. Kate checked on us through the meal to see if we needed anything else. Service was perfect. Kate was highly attentive without being over bearing. I praised her to her manager Stacey and I hope that the feedback is given to Kate.

I visited Nando’s with my wife and we was greeted by a friendly waitress. We ordered our food and was not left waiting long at all! The food was very tasty and the waitress checked in on us to make sure everything was okay. Will definitely be paying another visit here.

It’s always a treat to visit Nando’s. Amazing food, minimal wait times if you go at the right time of day and courteous staff. What’s not to like!

Great relaxing atmosphere within the restaurant, mega busy, great service, smiles & genuine conversation from staff! Food turnaround was great considering how busy it was, reasonable price for the quality & quantity of food! Thanks for a relaxing evening with friends after a really busy working day! Cheers Rich

Like all nandos restaurants, nice food but at high prices for quantity and quality. Nothing special just chicken. Self service with cutlery and drinks. Long wait to be seated.

I came here last night for dinner with my partner and children. I went up to order my food and waited to the right of the counter. I was there a few minutes and a lady walked in from the left who was ordering a take out. The member of staff looked at them and said next. They moved forward to the till and I advised the male customer that I was in fact next. Sorry he said but didn't inform his wife who was getting served. I was eventually called to the till and had to climb through the male and his daughter, sorry I advised as I pushed past. At this point, the male began to verbally abuse me! A fully grown man verbally abusing a girl! The staff done nothing about this but as it was busy and loud they may not have heard it all. The food arrived all correct and we all enjoyed it, considering. The waitress was really nice who served us.

We visited aintree Nando's today for the first time and was really impressed, planning on paying with a gifted restaurant card unfortunately it was not compatible with Nando's (our fault as got mixed up with the type of card) .. Someone called Dan explained this and was more than helpful. Food was ready within a few minutes and was fresh and hot, restaurant was clean and tidy. Will definitely visit again thanks for making my partners birthday lunch a great one!

As it was Friday night and absolutely choka in there we decided to get a takeaway. Was quick enough and hot enough. Staff were friendly

I took a friend here & she is a vegetarian, she made this perfectly clear & was informed her food would be cooked separately. As she looked over to the griddle they placed the halloumi onto a place of the griddle that chicken was just removed from, she then informed your staff this is not acceptable at which point a member of staff stated "it is all cooked together." also the same tongs are used for vegetarian dishes.

On 16th December I ordered a takeaway for a family gathering, when we collected this and got home there was a double chicken burger missing and therefore one meal was messed up! We phoned straight away and explained what had happened, as we needed to go back to collect what was missing the rest of the food by the the time we got back would have been cold! We were told they would replace the whole order, although it was an inconvenience going back to the restaurant, I feel it was good customer service after all!!

Visited 13 December I had chicken burger medium spiced and my wife had fillet steak on a bun. Very disappointed with both meals I had a small piece of chicken l slice of tomato and a piece of lettuce with chips £8 . No spice could I taste both meals we thought were over priced for what they were. Don’t think we will be visiting again . And to top it off the coffee machine wasn’t working

After placing an a take away order online selecting a time for collect we set off to collect our order. I arrived on time to collect our order after standing at the count for ten minutes waiting to be acknowledged!!! I was then served by the manager who seen me walk in and up to the count he then looked at me never saying I ll be with you now nothing he just turned and stared chatting to another member of staff they both knew I was waiting to be served but no that didn’t matter there conversation was far too important to serve a customer!!! After ten minutes he finally came over and asked what name is it I told him my name he said I ll tell them your here I then waited a further 25 minutes for my order!!! Why select a collection time online when they NEVER have it ready for that time and they don’t even acknowledge you when waiting at the counter!!!

Good 'fast food' after the cinema at switch island or shopping! The Nando's chicken remains delicious. Helpful hospitality staff. Nice and spacious. Parking is easy late evening.

The food at Nandos is very tasty and fresh, the choices are very good with the option of various sauces. The sweet potato wedges are great and if you only want a small amount of chicken then the wraps are ideal.

Gutted to go back and new drink machine BRING BACK RASBERRY COKE :( dr peppers been took of aswell..but always enjoy the food..

I'm a big fan of Nando's and I love having one closer to home instead of having to travel into L1.

My daughter loves Nando's and I have got to say the children's meal here are great!.. My daughter order the chicken burger spicy fries with a side order of garlic bread.

Usually love nandos and visit regular but the last few times haven't been to the usual standard, visited last week to be seated fairly quick which is a bonus as it gets busy, I went to order at the till only for my order to come to the table and it was wrong, we politely told the waitress who insisted it was our mistake after us showing the reciept with the correct order to be told well we will sort it just this one time, I don't find that attitude very professional or helpful especially as it was not our mistake, and the waitresses face and attitude was very obvious she blatantly didn't want to be there. I understand how stressful a job in hospitality can be as I do myself work in this industry but would be appalled if a member of my team spoke to a paying guest in that manner. Some training would be very beneficial in customer service failing that I would be telling my staff to find a job in another industry.

Went here yesterday for our tea. Food was great. We were waiting for the waitress to come and take our order though ha ha.... didn't realise its basically self service. Anyway, we have no complaints about the food. Came Quickly and was really nice. Service, well apart from getting shown to a table and the food being brought over that was it. So can't really say we had great service as there isn't really any. But would go back again.

Really enjoyed our lunch here with very friendly service, the drink machine choices are excellent, really enjoyed trying the vanilla and cherry coke, the food was lovely.

3rd June 2017 family visit to Nando's Aintree for a late lunch around 2pmJust before writing this review I read a lot of reviews complaining about the poor service levels and the length of time taken to serve their food. Everyone has a right to post their experiences. However from today's visit I can only confirm that our experience today was brilliant 6 adults and 1 baby in a highchair Although the restaurant was busy our order was delivered very quickly which was perfect as we were all famished. The little one also enjoyed what she ate and she is only 11 months old.We picked 2 x sharing combos and then 2 individual meals and a kids meal. Within 5 minutes of our order the food arrived at our tableJust as we finished eating a large queue had gathered to place their orders but they were also served very quicklyMaybe the management have read some of the previous reviews and taken preventative actionI would not hesitate to visit this restaurant again their is plenty of parking and easy accessDid not take any pictures as lots of people have already posted their photos

Waited ages on Saturday afternoon even though empty tables. Whilst waiting for table could hear someone behind serving hatch loudly saying eeeeh something stinks. Not really what you want to hear at an eating venue. Also some behind serving hatch wore hair nets whilst 2 people didn't. After meal pregnant niece fancied cheesecake so we decided to order deserts saying that's why she chose here instead of other nearby eating places. We were told they only had 1 desert in the whole restaurant which was a solitary piece of carrot cake. This was a Saturday afternoon not 10 minutes before they shut. Worst Nando's I've been to.

Average Nandos with fantastic food but undertrained staff. On my visit the other day we had a small wait of about 10 mins and then we were seated to a table. Overall it was a nice visit but the staff were not that friendly.

Usually love Nando's but I was not impressed at all! Horrible soggy chips, waited ages even though it was really quiet, no management or staff to help or deal with problems. Stupidly unorganised and managed!!!

Came here for a family lunch on Saturday. My husband ordered the double chicken fillet burger but the bun was rock hard and he only found this out when he bit into it and it cut his mouth . We asked to speak to the supervisor, some over weight lady came over and we explained the situation and my husband told her he wanted a refund because 1. He cut his mouth with rock hard bun and needed some medical attention 2. This meal with one side was less than average as it was served sloppy with just one slice of tomato and one sad lettuce . This was not worth £11.60 She immediately told us that the meal looked like it was served the way it should and there was nothing wrong with it ! Can you believe this ? If a customer cuts his mouth on your rock hard bun you DO NOT say that you wouldn't give him a refund !!! Worse customer service ever and not only that she didn't know how to handle this situation ( I do not know why she is a supervisor) We asked to speak to the manager and Ian came over and he was more of an knob then she was !!! Wow ! Two idiots running a restaurant... So basically, when you go to Nando's they don't give a crap about their customers and are more interested in just serving slop and stealing your hard earned cash !! AVOID this PLACE ! I had a better meal at Frankie and Bennys right next door but they're were closed that day because of a robbery

Invited some friends to meet at Nando's for tea, as usually really enjoy the food and atmosphere. But on the occasion this wasn't the case , the lady that served us was pleasant and brought our wine to the table, although the wine we ordered was not available but we were still charged for it even though they gave us a cheaper wine, it was only after we left that I realised we had been overcharged. The food was ok but again not up to its usual standard, a bit disappointing really.

Always busy . Lovely food one of our favourite places to eat chicken salad lovely great service great for kids Definitely go back

Regardless of how busy your store is it doesn't give managers and staff the right to be rude! We waited 45 minutes for a table, after being told the wait was roughly 15. Which is fair enough, the staff can't usher people out if they aren't leaving. We waiting another half hour for the food, again fair enough its a busy place. But the food was very cold. The rice felt like it had come right from the fridge. We asked for it to be changed, not the whole meal because by now we were all starving, just the rice an the lady who took the rice from us all acted like we'd personally wronged her. After about 10 more minutes we asked for the rice back, as it still hadn't shown and the girl brought us over more slightly warmer, but still cold rice. At this point two of the four of us wanted to leave so we asked for a refund. Three of the four of us hadn't touched our meals.The Manager Susan, a Scottish lady, was the rudest and most dismissive person I've ever seen. We explained our wait, the wait for the food and then the wait for the rice only for it to be returned cold once again.She spoke to one of our group like she was a child, was very dismissive and incredibly patronising. I genuinely hope someone from Nandos reads this and something is done about her. Regardless of how busy you are manners cost nothing, we wont be returning and we'd actively encourage others not to bother too.

Its a small Nandos lots of tasty chicken, medium price range, staff are all good. if your new to Nandos give it a try they give NHS & forces discount if you show them your badge

Went for lunch; arrived at 1pm so can't have been open that long, floor was filthy like it hadn't been cleaned for a couple of days. Went to order, there was 1 person in the middle of placing their order in front of me then 2 people behind me. When she had finished serving the person in front of me I stepped forward to place my order & the girl just walked away from the till, went and made some drinks then took them to a table so she left me & the 2 other customers standing at the till for a couple of minutes. When she returned she stood behind the till and said "what table?" No "sorry to keep you waiting" etc, basic manners. As always food was nice and fresh and served within 10 minutes.

We had quite a long wait for a table as the place was really busy, Food was nice but we were given a table at the end of the row, which meant every time the door opened we were freezing, it did put me off my food as I couldn't wait to get out of there.

Lovely service in this restaurant. Genuinely friendly people and fast, efficient service too... definitely be back here again

Visited on a Saturday and it was busy as there were 9 in our party expected to wait.If there's only 2 or 4 in your party then it's not too bad,but 9 causes a problem,We waited over an hour ,and eventually got seated then we had to wait at the counter to order.I think the chicken is overrated and some of our meals were only warm but we had waited that long we just ate them.Then you have to help yourself to drinks,I really don't know why it's so popular,but I didn't find it a good experience,and most of our party were dissapointed .Maybe it would be better when it wasn't so busy,for the prices it should be better.

Best Nando's I've been to can get busy but very laid back in one of the quieter locations always served easily enough foods always cooked properly toilets are clean and well kept

Visited here tonight for a teatime treat. Waited ages for a table as advised but I was dismayed to find staff standing around talking and helping themselves to drink from the machines while recently emptied tables were left dirty and there was a lot of people waiting for a clean table. There appears to be no leaders to advise the staff of their duties, meaning people waiting were getting annoyed as there was tables available but they were dirty. Food was as always perfect. Cmon Nando's get your act together your so much better than that, I am all for staff socialising while working provided the work is actually getting done and the customers are happy which in this case they were not! A decent manger looking over things may help. It is December and it was a Saturday and you are in the middle of a retail park, so you are expected to be busy. However a restaurant that does not take bookings ("because people never turn up") should be much more organised. Hopefully our next visit will be more pleasurable.

One of the best Nandos we have been to. Staff really friendly, great atmosphere, would definitely return

We did a Nando's takeaway treat for my daughters 15th birthdayShe logged in as Birthday Girl the staff were highly amused and made her dayGlad we did as takeaway as there were lots of customers waiting Food was great

Dissapointed that twice in the last 3 times they didn't have veggie patties in stock and since there's no other vegan friendly meals had to leave. This is a chicken restaurant so why is it you run out on veggie patties so often? If it looks like you're running out get more! -_-

Proper obsessed with nandos and its cheekyness. Tonight's was immense. Wing roulette was spot on, ordered so much chicken I had to be rolled out! Served by Monicka, she's so nice, she was always my favourite in southport, glad to see her again in aintree! See you next week chicks.

Standard Nandos. Services was good. Was too busy as always. Food was nice. It was about time Liverpool got a Nandos outside of the city centre.

Meal was lovely..welcoming staff.was really busy due to bank holiday and didnt wait long for a table or the food..

YOU don't make friends with salad! This Nandos in Aintree is situated in an absolute gold mine. With a huge shopping complex being based on the same industrial estate and the Sports Direct Gym right around the corner, this Nandos makes for a perfect lunch stop or post workout meal venue! I have used this many a time after the gym and they have never messed up an order and all the staff have been very friendly. I would ring them up and place my order prior to going the gym, then once I had finished my workout I would dart over and get one mean post workout meal. It wasn't a cheeky Nandos though, I just feel you can't have a bad one really, it's just chicken with vegetables/rice or chips! YOU GOTTA LIKE IT! AND you must try the new "Supergrain"! It is a delicious blend of avocado, quinoa chickpeas and some other things which make for a great combo with your spicy chicken!

I think I must have been one of the last few remaining Nandos "virgins",until this afternoon. I'd been out shopping with the son and daughter, buying school uniform/shoes for the very last time (hurray!) And we decided to call in so that I could see what all the fuss/hype about Nandos was all about. We were seated by a lovely young man who asked us if we had been before or not, I explained that the kids had, but I hadn't, so he guided us through the menu and how to go about ordering, and not to hesitate if we needed any help. We ended up going for the sharing platter that serves 2-3 people according to the menu, which included 4 regular or 2 large sides, and a Mediterranean salad and unlimited drinks. The total bill came in at £31 which I thought was OK. The chicken was lovely, we ordered a medium spiced one, as although I love spicy things, the kids are not fans. We all loved the different sauces, the lemon one being voted the nicest. There was tons of food, it would easily have served 4 people, so much so, that we brought a "doggy bag" home with us. At least lunch of chicken and salad is sorted for tomorrow! Overall verdict? Yes I would definitely go for a cheeky Nandos again,as I need to try the humous and pitta bread, and also try a more spicy chicken.Staff were all pleasant and friendly, I was actually surprised how quiet it was though. I never felt like they were rushing us out at any time.

Service was great we were served and seated really quickly. Our food was gorgeous and served to us piping hot and the staff were really friendly. We will be going back.

I'm not a massive fan of nandos usually as the other times I've been it feels like they just want to get you in and out asap but this was different the staff were friendly the service great and the surroundings spotless we will go again

As a regular visitor to Nando's we know what we like and we know how good the food can be. With that said, we all agree that the Aintree branch is the best we've been to in the UK. Really lovey setting and the staff always seem to have that extra 10% when it comes to customer services. Brilliant.

My first visit to a Nando's and I was pleasantly surprised. Delicious chicken and wonderful sides, well cooked and presented. The staff are friendly and approachable with a no nonsense efficiency. Will definitely visit again!

Visited at 8:15 on Sat eve. Ice machine broken - ice everywhere! Diet Coke was flat - no deserts except ice cream! Chicken platter was fine. Not good enough for a chain on a Saturday night v. Disappointing

We arrived at 16=30 I would say it is about the right time.Parent's not home from work and some kids not home from school, we took our 2 grand children. we were shown to our table. and we looked over the menu the food was ordered and when the food arrived it was hot and just what we had ordered no mistakes. on balance we would eat here again. EC

Came here last night for the first time, we usually go to the Liverpool One branch which frankly pales insignificantly next to this place. We were greeted by the standard Nandos entrance of a queue of people and were prepared to sit it out for the regulation 20 minutes because this is what we have come to expect at other Nandos (and I include St Helens & the Widnes branches in this generalisation) but no, greeted immediately, told that the table just needed wiping down and that it would be a couple of minutes.. We were sat down within minutes. The large queue that were waiting ahead of us were in a large party which is why we were sat down before they were. Service was great, helpful, friendly - just what you need when feeling a bit indecisive about what to order!!! The most amazing part was the speed at which our food arrived, I had literally sat down and the starters were being laid down in front of me, then not long after our mains appeared. The difference I felt was a genuine feeling of good customer service, the wait staff interacting with the kids, offering to replace my nieces corn on the cob that she had dropped into her tomato sauce thereby rendering it inedible in her eyes, all just lovely touches that matter. We are definitely going to choose this Aintree Nandos over and above any other in future - the first thing I said was that I was going to write a trip advisor review because it was such a positive experience. Go here. Don't be put off by the long queue or the apparent small size of the restaurant - you will not regret it!

Me and my family have eaten at this Nandos pretty much since it opened, and whilst it's not an outstanding restaurant we've never really had an issue until today. We visited at a quiet time, around 3:30 and as expected it was quiet. Service was quick friendly and good, however the problem came when we were halfway through our meal.My wife found what we believed to be uncooked chicken (it was the chicken butterfly). I mentioned it to one of the staff who offered a replacement, which we thanked her for but refused as it had put my wife off the rest of her meal. She said she'd get the manager, and another member of the team came over (who I assumed was the manager). We explained the problem and showed her, and she again offered a replacement, which we again politely refused, so she said she'd get the manager! The manager eventually came over, and asked what the problem was! I would have expected her to be appraised of the situation before coming to our table, but she wasn't, so I explained again for a 3rd time.She said this is normal with chicken butterfly as its the membrane and there's nothing they could. I said I'd eaten at nandos for many years across the country (and always butterfly chicken) and I've never come across that before...... It looked raw and was totally off-putting. She just looked at me. So I asked if there was nothing else she could say or do, and she said no!I was quite shocked and disappointed at the lack of customer service, as I would have expected a voucher or something as a token gesture to acknowledge that my wife's meal was ruined.....but nothing. I work across the country and have visited many nandos, and this is by far the worst, although I've never experienced this level of poor service before.

A great evening with friends. Food and service were both fantastic and the atmosphere was really nice. Perfect evening

Great service and fast with food.Unlimited drinks you can't get better, staff very welcoming and helpful prices are very reasonable.

Great atmosphere and very busy. Had to wait 20 mins for a table but we where advised of the wait at the beginning. Once seated we where served swiftly and the food was of a high standard

I've visited here a couple of times and its always been a good experience but never really stood out as being amazing or anything. . .my last visit though really was great. We had already visited and been let down by 2 other restaurants and decided to drive to this restaurant instead.... the service was so quick, the staff were super friendly and the food was amazing. Highly recommend

Very busy and tight squeeze. Delicious food bursting with lots of flavors and food presentation was excellent. Staff were friendly and helpful.