Nando's in Solihull

Bad customer service, we were ignored while waiting to be seated, others jumped the queue, then we told her that we were next to be served. Then she abruptly told us 30 minutes waiting time, there were 3 / 2 seated tables empty. Never go back again with this attitude and bad customer service.

Obvious that the management can’t order as half the chicken products are frequently out of stock on delivery platforms - you’re a chicken shop….useless

Rip off! Ordered 4 thighs and spicy rice and gravy. The rice and gravy containers were practically empty. A pathetic amount of food for £15.20. Waste of money.

Quieter in compare with other nandos, better service

Service, food and atmosphere here is lovely.

Loving the new renovations feels light and airy. Food was yummy as usual. I would've loved to have had the portobello mushroom and hallomi pitta, but it's no longer available. The food we ordered was still yummy, and the guy at the till managed to make us something similar to what we wanted. Thanks!

One of the better ones. Food was good.

We went afternoon was not to busy but lovely and cool inside. Had new chicken on the menu with chips and another side. Went toilet couldn't get tissue out used other toilet instead and told manager before I left but good first time in that nandos

Arranged to meet old friends in nando shirley 2 of which didn't turn up as due to the amount of cars parked on the pavement outside she couldn't get passed. They have mobility scooter In fact every single night the pavement is

One of the best Nandos I've eaten at. Friendly staff clean restaurant and food was nice.

Mi primera vez en Nandos. Recibió un vale de cumpleaños. Realmente disfrutamos de nuestro almuerzo. Todo estaba fresco y muy sabroso. Teníamos envoltura de pollo, hamburguesa de pollo, patatas fritas, puré de patatas, guisantes, col, etc. No puedo fallar nada. El personal es amable y servicial. Ayudé con pociones sin gluten ya que sufro de celiaquía. Lugar muy limpio y ventilado. No demasiado ocupado ya que era un miércoles mojado por la tarde. Esperamos con interés nuestra próxima visita. Gratis 3 horas de aparcamiento a través de la carretera.

My sister and I visited 2 ish on Tuesday. Many issues due to my own ditsyness. Yvonne and Emile looked after me with the best customer service I’ve had in an eatery. Excellent service, fully stocked, beautiful food and super clean. Thank you for a perfect experience. Nina D’Amore

Had an amazing time at Nando’s, came here for lunch as always the food was on point an the staff were polite and friendly Thank you soo much guys

Food was a little chewy for the chicken. The overall standard of food was average .

Food was not great as expected. Chips were soggy and tasteless. Chicken had way too much sauce.

Lovely butterfly chicken, broccoli and peri chips. Friendly staff and good atmosphere.

Perfect Mothers Day dinner, food was delicious, great portion sizes, clean/tidy restaurant and super quick service with friendly staff. Fab, upbeat atmosphere. Paige and Niall were helpful, nothing was too much trouble. Highly recommended!

Great for business lunches with colleagues.

Went for food as it was down the road from an event we were attending at villiage hotel

Lovely meal. We went for lunch time and they were quick and efficient. Nothing to complain about. Food was as expected for a nandos. Portions small but taste amazing

Ordered a takeaway today, food was delicious & super fresh. I was even offered a drink whilst I waited for my order to be made - such a lovely gesture. Really friendly team! ❤️

Ordered a delivery. Burger was great but an item was missing and I had the joy of phoning the outsourced delivery service line. If you had faith in your own service you would allow the restaurant to take phone calls re delivery errors. I can only assume Nandos already know the volume would be too much for them to handle and that's why they outsource. I didn't want a refund I wanted my Halloumi. It's not the first poor experience I've had at a Nandos (whether sit in or delivery) in recent years. It has gone backwards. Shame because the food is as good as ever.

I visited here last week with a few friends , I found that all of a sudden my leg was stuck to the underneath of the table. Disgustingly there was a giant wad of chewing gum attached to the underneath of the table which attached to my clothes. I highlighted this to a member of staff who I was told was a temporary manager. She walked off and sent another staff member across to apologise who was really nice however I don't see why the manager couldn't have apologised. They said they would get me a cloth to attempt to remove the chewing gum they didn't bother. They took my details to state the manager would contact me the next day to refund our dinner as an apology or to speak about the damage to my clothes. Nothing heard . Poor

I was impressed we didn't have to wait long before we were shown a seat. The atmosphere was nice on that cold January evening that we visited. We later opted for a takeaway to eat at home and freed up the seat to wait at the corner while our food was prepared. The food preparation time was quick, and the staff were polite, had smiles on their faces, and were helpful. The food was delicious and well cooked. This was my first time of visiting Nandos Shirley, and i am impressed. I will definitely be going back

Very courteous young lady looked after us. Parking on the road is free after 6pm. No ticket required to be displayed

The service here has improved markedly. Such a difference from my last visit.

Never order delivery this is the 3rd time they’ve said can’t find address yet been here loads keep the money for 3 days and no food absolutely shocking customer service

One of the best Nando's around 10/10 food as always

I just ordered chicken livers this evening and look what they send me Shame on you

Shirley Nandos is god tier of all the Nandos I’ve ever visited. Chicken and chips are cooked to perfection

Best service in this Nandos my favourite

Very lovely staff and helpful They brought us a cake out and made the birthday very special

Great service, tried the sunset burger probably my go to now at Nando's , food was delicious, had a discount code and staff helped me add it to my order, very helpful

Unfortunately Police road closure and lack of parking for a while stressful journey Food was great shame no one in our party ordered puddings Not a fan of seating arrangements but I didn’t book it Apart from that the food was tasty

Really impressed with everything.

Forgot how yummy the chicken is.

Very good place and the food is so good

Want to enjoy your nandos to the fullest! Try this branch! The manager is great she very helpfull and serves much better than other branch! That’s guaranteed! Enjoyed my food!!!!!!

Good service, nice venue. Great food.

Lovely meal, staff are super attentive! Atmosphere was on point.

Easy to order on line - collected.

The chicken was dry & the rice was cold. I wo t be going back.

Been refurbished since I last went, standard Nandos, quick service, lovely team

Visit today staff couldn't be any more friendly especially the ladies who gave my grandson a lolly when he didn't want his ice cream we were so surprised it just stopped him being upset thank you so much.

The place was buzzing with people. Seems to be very popular in the Shirley area. Food was good and service, quick and friendly.

Great experience dining at Nando’s Shirley! Been to different locations (in UK and overseas) — by far Shirley branch has the best Chicken Pittas! Great service and they have more choices on drinks too! Have to give a shout out to staff for doing an amazing job. Also they didn’t hesitate to find me an iPhone charger and moved my table position next to the USB charging socket.. fantastic staff really.

Notting can match their legendary sauces. Finger luckingly delicious 🐔🍗

The reason for me giving this place a 1 star rating is that my son got diarrhoea straight after going to that place.. .

Place very quiet so bizarre to be waiting 40 minutes for food. However didn’t think anything of it until 3 people on the adjacent table arrived well after us but got served before us. I noted there was food lined up waiting to be brought out yet 3 of the staff are stood chatting! When I asked why there was such a delay they seemed surprised, but the food then came almost immediately. The manager made no apology - instead leaving it to one of the staff members. To be honest I found his whole attitude disappointing. At a time where hospitality isn’t easy this place needs to up its game. Food was steady, although the fresh salad you used to get also seems to have disappeared. All round a grotty experience and would not recommend.

Not been here for a couple of months. It's been done out & very nice

I’m not very impressed. The portions are tiny, you can’t change anything. The drinks are not great.

Update 2023: Like the new 'open look' of the interior but not quite sure where to stand when you go to 'eat in' whilst you wait to be seated. Still don't like the tables in the middle aisle, always prefer a booth/table by the window/table against the walls. Menu has been 'trimmed', don't mind that. After all it's all about the 🐔!. Love the halloumi & chilli jam starter- but we always wander why an odd number of 5 if you want to share? I suppose you could order a portion each if you're greedy- like me! Still 5***** from us!🥰🥰 Love me some Nandos! My daughter & I visit whenever we have something to celebrate. Pricy but nice. Place always seems busy! Staff friendly. No problem if u can't finish your meal- just ask for a box to take it home! 20%NHS discount with ID. We go before it gets busy & there's a queue outside the door!!

Thank you to all the professional staff from the young man who was behind the till, and those who brought our meal. You made us feel very welcomed. Your service was excellent!!!

Visited Nando’s today, the service from Nathan was very good. Looking forward to visiting again

Great place but often busy.. Nice food anstaff aswell.

Can't go wrong with nandos. Best fast food there is

Toilet out of order on day we went and disabled toilet was over full of loo roll....not very good only option for female customers.......

Always a good trip to Nandos. Simple and cost effective.

No clear opening times on the door. Staff will just stare at you through the doors instead of informing customers of when they open. Google suggests they open at 11.30. but who knows because the staff won't tell you either!

Very busy but food served fresh, quickly and hot

Chicken cooked to perfection, and quick service

Nice food. Atmosphere a bit cold.

The place is very convenient. But table a bit close.

It's never bad. Always great service and great food, whether taken away or eaten in

I love it the food and service and atmosphere it reminds me about my dad saying he wants to nandos but I say no because I want to go McDonald's my dad would go like please I love nandos peri peri sauce now I should stop blabbering and say I RECOMMEND

Busy...but a great little Nandos nevertheless

Food is always pretty good here at this Nandos, as you would expect and has recently had a refurb inside so had a nice updated decor. Also it was great to see the butterfly burger back on the menu as it has been off for over 2 years! Might be down to it being a popular location but it is always pretty busy in here and I do feel like they have crammed in too many tables into this restaurant. As you walk in on the right hand side they basically have tables in what should be a walk way. We were sat here initially but then had to move when another booth became available as it would have not been comfortable to eat on one of these small tables at all. Note on the staff, they all seemed to be a bit miserable if I am honest, not much care about what they do and very rarely smile…

Great food and delicious chicken

Spotlessly clean, food was lovely. Def recommend

Nando is what it is. Its never going to be great but it's always okay. Not the cheapest place to eat but staff friendly.

Poorly managed. Ordered online for collection to wait an amount of time I could have cooked it my self. Lady managing was rude, served customers before without asking what I was here for.

Surely if you cater for kids, surely you'd have cutlery match.

Nice to have Nandos after a long time. Nice tasting food and however we had wait to half an hour for the food to arrive and finally great customer service.

Quick service, food is absolutely amazing good quality and really tasty

Chicken has shrunk! My half chicken may as well have been a quarter.

Tasty chicken and awarm friendly atmosphere,we were served quickly and efficiently,one of the nicest Nandos out there

I went after a work meeting with my son, as a last minute thing. My chicken was not cooked! Which meant I really didn’t eat my meal as it put me off

Good food, service could have been better, great atmosphere

Fantastic food and service from Jess

i assumed that the new refurbished design meant the service would be the same, however to my dismay, i was very wrong! service was absolutely apalling, food took over an hour to arrive and no one helped us when we asked how long the wait would be, if ur looking to waste ur time, COME HERE!!

delicious chicken good choice of sides the ginger drink was really good. Inside nice and clean and good service. would recommend

I was not impressed by the food at all the microwavable mash or the bland rice🤢, DO NOT BUY half of it was still freezing cold as ur staff must’ve not mixed it mid way warming it and everything was just bland and not worth the money, however the staff were very attentive and lovely I must say that, but I’ll stick to pepe’s thank u!

Been going to Nandos for years but had a terrible meal at this branch. Butterfly burger on very hard focaccia type bun with chicken breast chewy and dry. Regular chicken on bun very fatty thigh meat. Combined with being made to wait outside in the cold by manager because "the grill was too busy" although 70%+ of tables were empty was strange. Think due to take away orders??? Won't be returning

Looking really nice since the refit

We've been to this location many times before its re-design and never had a problem. Unfortunately, the décor did not save the experience. We arrived around 16:00 to find a queue waiting for seating and a half-empty restaurant. It seems the location is a tad understaffed. We were seated and ordered through the app. We ordered 2x halloumi sticks and dip, arriving before we got our drink glasses. We had finished our starters before the glasses arrived. Unfortunately, the location seemed to be in short supply in the drinks department, as a third of the drinks dispenser were unavailable, only offering Coca-Cola (and varieties). We ordered Fino Pitta's, which were great as always. The rest of the experience was okay. Unfortunately, we had a poor experience caused by the spotty service due to the poor team being understaffed. I look forward to coming back to this beautifully re-designed location. However, I hope more effort is put into recruitment so the experience can flow.

This Nandos is at its best. The staff are courteous and quick. Service was excellent on a previous visit. However , got a takeaway yesterday which had one less item. Judge them as you will or make sure your order is correct before you leave

Welcoming staff, very busy but made time to be attentive to the customers. Constantly cleaning the eating area. Food freshly cooked and generous portions. Recommended.

Superb service, great staff and family friendly

Worst Nando's restaurant experience ever 18/07/22 between 7.30 and 7.50 when we walked out.

Poor take away cold chips pitta bread been hacked to bits just fell apart wrong kids drink sent very poor all round a waste of money

Real lover of Nando’s chicken but tonight it’s was less than average experience. chicken was dry and so was the mash :(

It's Nando's, some weird one off issue with card reader, sorted quickly

Good experience at this Nandos. The tall chap at the front of the house was very understanding and helped us redeemed some e cards. Thanks.

Nothing against Shirley at all but Nandos is Nandos.....average, and over-priced.

Do not order anything vegetarian from Nandos, I've tried their Mushroom burger, Beanie burger and today had their Chickpea burger and it was the worst of them all. The bun was burnt and too small for the pattie, meaning everything slid out onto my plate. It tasted okay and the chips were good though. I've had chicken from Broad Street and New Street Nandos and their quality of food was much better.

Nice if you only like CHICKEN !!...

Staff wasn't helpful and had attitude

If you ask if you can book you're told that you can't book. When you go on spec you are asked did you book. When you say no they say we are fully booked? How does that work. It doesn't for me. However the staff are lovely and so is the food.!

As per Usually nandos. Nothing amazing but you know what your getting. Annoyingly you have to download and register for their app to order and only seemed to pay by card. A little Frustrating and received 4 emails in 24hour so signing up. I get enough spam as it is.

As expected. No hot drinks available.