Nam Ploy Thai Restaurant in Bolton

We have used this place for many, many years now both eating in and Takeaway. The reason for this is we've always found it to be good quality and authentic but this latest Takeaway was really poor. Thai must be one of the most exciting cuisines in the world but this was dull, lifeless and the meat very fatty. The sauces were bland and at £37 for three takeaway main courses it wasn't cheap. I'm not sure about the restaurant insisting on being paid cash either but that's up to them I suppose. It will be a long time before we use them again.

Visited Nam Plot before we went to watch a film at the nearby cinema. The food was lovely, but the service was very poor. We arrived 2 hours before our film was due to start which should have been ample time to dine. We waited for 20 minutes to be offered a drink. We then waited an hour and 20 mins for the food to arrive after we prompted staff, and had to have 2 courses at the same time, otherwise we would have been late for the film. We had to throw the food down which was far from ideal. We really struggled to get any waiter or waitress attention to order more drinks and in the end, went to the bar and got our own in the middle of the meal. It's a shame that I have to write a negative review, because we did like the food and atmosphere, but at a cost of £170 for 4 people, I would have expected better service.

Great food but poor service. We ordered set menu for 2, long wait for first course with big delay between that and soup course and again for main course. The waitress who waited on our table was very apologetic for the delays saying there was only 1 chef on duty. When it came to pay the bill, it was a different waitress who appeared to be a supervisor or duty manager, who asked if everything had been okay, we said food had been lovely but service very slow therefore poor. The only reply was “there’s only 3 of us on tonight”, she did not even offer an apology. Will think twice before going back.

Food was okay but nothing to really write home about. Music loud but atmosphere lacking. Nothing bad but also nothing making us want to return either.

Really lovely place. Clean and full of character. Authentic Thai food, delicious. We were very impressed with the menu and the food we ordered said spicy and it was just as described, perfect. Lots of restaurants state spicy dish buy it very rarely is. We thoroughly enjoyed it, the flavours were absolutely 💯 👌

Absolutely awful, starters were terrible and mains not that good either. Really gone down hill since last visit. We ordered salt and pepper wings and also ribs, they were basically deep fried no onions chilli’s or much else with them. Very disappointing, staff couldn’t be bothered they were more interested in the football on tv. Won’t be returning ever again😤

Had an amazing day yesterday and evening at Namploy-,special thanks to our amazing host Yogi! The Thai food was delicious and the service was excellent. The atmosphere in Namploy throughout the evening was lovely,made even better by the live singer. Also the children loved their food and were kept entertained by the magician at their tables too We would all highly recommend for Thai food and a good night too

The best Thai restaurant around! Been several times and always receive excellent customer service as well as the food being amazing! Great cocktail menu too. Fantastic live entertainment, lovely aesthetic and all round great vibe. Can’t fault it at all, my fav restaurant to go to. Highly recommend!

Gorgeous venue, gorgeous food. Lovely welcoming staff. There is something on the menu for everyone. Cannot wait to return again soon. Many thanks.

Really tasty food. A wonderful space & atmosphere for a business event with the Singer Social. Great set up for the presentations & performance. I’m from out of area but if ever returning to Bolton, I’ll be back in a heartbeat!

Had starters and main courses, one side and a drink each. Couldn’t fault the food except possibly the salt & pepper chips being a bit salty (as ridiculous as that sounds!). The bill came to approximately thirty five quid each including the service charge which wasn’t explained and hadn’t been obvious on the menu. Seemed a bit on the expensive side but I’d rather pay a bit more and have nothing to complain about, hence the 5* review.

Brilliant evening out. Walked passed on the off chance, couldn't believe they had a lounge singer in so had to check them out. We went for the set menu, there was a little wait however understandably as it was a Saturday night. Staff were attentive with drinks, and with the live music we were more than happy to take in the atmosphere. Set starter was a great selection from satay chicken to wontons. Thai curry was lovely and warming. Sampled a cocktail which was made very well. Will definitely be back.

We decided to have lunch at this lovely Thai restaurant. We had the lunch time menu which is £15 for starter and main. Our waiter Nikhita was excellent very helpful and attentive. The food was excellence full of flavour and good portion size .

Third time at this wonderful restaurant, and the food was excellent yet again. The Thai Green curry was superb, as was the Massamam curry which my wife had. Would really recommend this restaurant, especially if you can get a Groupon deal

Nice looking warm friendly restrraunt, the food was outstanding as was the service. We will definitely be back for family party’s. Well done yogi

The food is decent, but the service is a bit poor. The guy waiting our table had body odour issues and was a bit useless in taking our order. When I asked for a pint, he said they only had bottles. Then I saw someone else with a pint, so asked him back to change it, but it ended up in an annoying debate about what’s on draft and what’s a bottle! He was equally poor in explaining the menu. Good service is about being engaging with the customer and promoting what you’re selling. He didn’t have a clue. The decor is still as it was with Coast-to-Coast. It looks a bit tatty. We won’t be going back. It’s not as good as Tampopo.

Amazing food atmosphere was outstanding close up magician and singer totally amazing will definitely come back. Compliments to may our waiter who was 100% to our needs

I booked this as a surprise to see Mainstreet and Victor Haynes and I couldn’t have been looked after any better! Food was great, staff excellent and the owner looked after us extremely well! Thank you for such a great night x

Having visited Thailand a few times and loving Thai food we thought we would try here (despite a local Thai person telling me it wasnt good). Arrived and seated immediately (5pm on a weds). Then nobody came for about 10 mins - took drinks order and was left for around another 10-15mins. Restaurant wasnt even busy. Mixed starter for £9.50 a head was poor, some chicken popcorn pieces, two satay chicken, couple of spring rolls and a couple of dim sum and crackers….. FOR £19!!!! Bad start. Got worse - beef and basil and chicken and thai basil was bland and tasted nothing like any thai dish I’ve ever had. Small plate of noodles £5.50 and a small bucket of salt and pepper chips also £5.50. The mains were around £12 each. All in all with some soft drinks £73…. We refused to pay the service charge that was automatically on the bill as the service had been so poor and the staff were miserable and unfriendly. There was frankly nothing Thai about the experience. No thai staff apart from one front of house lady. No thai chef. It was over priced and poor. If you have never experienced real Thai food you may not know the difference- it was more like an OK chinese meal. No balancing of flavours sweet and sour and heat and spicy fresh ingredients like exciting thai food is and should be. It was bland. Never again. We were really disappointed.

Excellent food, friendly staff. We have been before and the second time did not disappoint, we shall be back again.

In at 12:30 for the football and service was quick at the bar, can’t complain. Alternative food to Thai had a cheesy garlic bread and was lovely.

Called in for the 1st time and was amazed at the quality of the food and friendliness of the staff and had to go back again the week after.Clean-VERY reasonable priced-GREAT portions- FAST service- it was a delight

Went to Nam Ploy for lunch recently....the place was empty...the waitress was cold and unsmiling....the food was really good. What was odd was when we got the bill; there is the total price for the meal then another price below it with 10% service charge added. The waitress is stood over you with the card machine asking which you want to pay...it just feels weird and you feel almost obliged to pay the higher price as she is stood over you! I'm happy to leave a tip when I eat out, but this just feels like emotional blackmail! Watch out for that if you eat here. Will we go back? Maybe......

Terrible service. 18th birthday party. Half of the starters brought, waited half an hour for the rest. Drinks not brought. Asked for cake, waited another half an hour. Staff all young and not interested. Worse still, contacted the restaurant to complain hoping a more senior member of staff would get back to us .... one week later ... nothing we spent £400 and expected better. By the way.. restaurant nearly empty so no excuses. You spoiled what should have been a lovely evening. Had many large parties there... no more

Wanted to thank all the staff and management for the brilliant day out we had at your resturant celebrating my 60th this Sunday could not fault it the food was delecious ,generous helpings and the staff so friendly and attentive.We had various sharing platters as well as the main courses but hard to pick a favourite as everything was so tasty plus the menu catered for all which was perfect as the group had an age range from 6 years to 87 was a bonus to have a magician at the table as well he was really good he interacted well with both the kids and tbe adults and elevated the night.Appreciated the bottle of Proseco as well and look forward to coming again next time we are in Bolton please pass on my gratitude to everybody. Take care and see you soon. Regards Kirit Patel

Easy to book, easy to find and park. Excellent welcome and the seating was also good. Busy restaurant, however TV screens were on showing football when they have a very good live singer, and a wandering magician. The service from the staff was excellent, the food was excellent for the starter and mains but the puddings were disappointing as they are mass produced cheesecakes and not at all tasty. No profiteroles or Tiger beer on draught, along with exorbitant pricing is the reason for the score. I would recommend this restaurant, we are going for lunch there soon.

Had a few events here with larger and smaller groups, family and friends… outstanding service and food!! Highly recommend Sarah/Sarah x

Excellent service great food and good entertainment staff very friendly and always want to help in any way they can Would highly recommend

Excellent place to go with a few friends for food or drinks staff are all welcoming and lovely. Would definitely recommend!

We visited Nam Ploy for my daughter’s birthday. We had a fabulous time,Emily, Oiy, Kristophe and Oliver looked after us and they were really efficient and made it a special occasion. Thank you for making it special

We booked for dinner we have been quite a few times but the last couple of times have been really disappointing for me. I ordered Chicken masaman curry I know it contains potatoes but the main item is chicken if which is very scarce in...

Arrived about 5 minutes before reservation time and they asked if we could have drinks at the bar while table made ready. Although not overly busy not many staff on service and probably took around 15 minutes before anyone asked if we’d like to order food. This was our 5th visit and nothing like our previous ones, some of the portion sizes appear to have shrunk, the masaman curry only had 5 pieces of chicken, mostly filled with potatoes 🤔 Hopefully this was just a blip and not the new standard 🥲

The food is lovely and we had the benefit of live entertainment from a singer and a table magician. Staff are lovely and helpful. Will definitely go back

Having visited the original restaurant in Bolton several times I was keen to finally get around to the visiting the newer premises in Horwich. How disappointed I was ! Atmosphere is non-existent, authenticity has gone ,attention to detail is no longer evident and it now...

We booked a table before the Pink concert and on arrival clear very busy with people being turned away. Shown to table 30 mins after reserved time. Reasonably priced 2 course menu, starters arrived after 20 minutes but then we waited for almost an hour...

This was the worst dining experience I have had in a very long time. £9 for 3 luke warm tasteless duck spring rolls. Prawn Pad Thai which looked like it had been sitting in a pan for days and was certainly not cooked fresh. Both...

Firstly I tried to book online for 9 people which it does give the option to do so. However, when you actually try to submit the booking it says that you can’t because of the size of booking. How bazaar. When we arrived at 7.30pm...

Came here on a Sunday afternoon with some friends and it was so lovely, from the service to the food everything was great! The staff were very attentive. There was a magician who came around the tables to do a card trick which was such...

Food, lovely as always never been let down. Service still it’s amazing standard. Live entertainment was brilliant with a singer walking round the restaurant and a magician going table to table doing card tricks. Great selection of beer on draught and offer wide range of...

Came here on a busy Saturday night, food was amazing, very tasty and well presented. Wide variety of cocktails. Live entertainment(magician and singer), lovely touch!. Warm and welcoming atmosphere, staff very attentive and friendly. Would definitely return, worth the money!

I have never left a bad review for anywhere but after reading the reviews about bad customer service I thought I would share my bad experience. Whilst the food was lovel, and the restaurant is beautiful, the experience was ruined by the terrible customer service....

One of the waiters was very aggressive. Extremely rude and needs to be trained properly. I will not be returning.

Saturday evening 25 March and visited this restaurant and bar for dinner. It is located in the Middlebrook Retail and Leisure Park. We arrived at about 19.00, which was peak time, the car parks were rather full. We did not have a reservation, so we...

Visited today for set meal, i found the menu to be of good value and a fairly generous potion .the place itself has very nice inviting decor. We were shown to our table by a friendly guy however the server thst came to take our...

Very good Thai food. Plates and food served hot and the staff were friendly and very helpful when choosing selective dishes. The entertainment by Tony the magician was fantastic.

Excellent Thai food Professional and friendly service. Our server Emily was particularly good. Overall experience enhanced by amazing magician going round the tables

The staff are friendly and food was fresh and delicious. The service was fast and the place is clean and elegant. Was busy for a Wednesday night! My favourite place!

Had a brilliant news guy here. Emma is a brilliant waitress.. I would recommend a night here. The vibe is amazing. You should book a meal here you won't regret it.

We love spending time at the Namploy before and after the football, especially with fantastic service from Nikita.

Food was really good and arrived super quick! Staff are really attentive. Special shout of to Nikhita for amazing service!

The staff are fantastic especially Nikki, food is always amazing and the entertainment is superb, Great night as always

Excellent venue for food and drinks, Thanks for the great service today by Emma and the crew,Top venue for food and drinks before or after Bolton Wanderers home games,

Fabulous food, loved the Duck curry complimented with fabulous service from Emily. Many thanks for a great experience.

Brilliant as always. Served by No and Nikki who were, as always, lovely and helpful. Perfect as always. Always love coming here - been coming since our children were babies- they’re now 21 and 19!! Came on a Friday night expecting a good night out...

Nikita & Emily were so efficient and gave amazing customer service & we loved the food! We’ll definitely be coming back, thank you 😊

Me and my wife love coming here with our now 4 month old baby. The live music at the weekend is great as well as the magician that walks around the tables. The food is always great as well as the staff. They always take...

Very good service of our waitress Emma. She made our experience here the best it could have been! She went above and beyond for our every need and ensured we had everything we wanted quickly and to the best standard. Would definitely recommend

We came on a Monday evening and were well welcomed by Joe and offered drinks. We took ages choosing our food as we were chatting but weren’t rushed at all. The food itself was nice, no issues with time, quality or heat as other reviews...

Monday evening and quite busy. Great service from Emma. Excellent food. Fish curry, Duck stir fry and chicken in garlic with rice and noodles. And a bottle of pinot grigio.

I have visited this establishment several times with my wife and friends, the food is absolutely desirable, the service has been brilliant on each visit. We have been well catered for by waitress NIKHITA, who is a great asset of your establishment, NIKHITA works efficiently,...

Food was dreadfully, service was bad, portion sizes small spoke to the team they were not really interested Would not recommend for food deco really nice and looks good when you go in however food and service a let down.

We visit this place few days ago and the person who took our order and served us called Emma,She look measurable and she have a scary voice.she done our order and everything is wrong drink is not the one we order.Food it is not right...

Food is out of this world and great selections of beer on draft. Great service from our water Anand especially on such a busy matchday, would definitely recommend.

Poor food quality, tasteless & chicken over-cooked. Nothing like what we expect. Set Meal over-priced for the food offered. Music/singer was the best thing!!!

What a fabulous place to eat and relax. The food is amazingly good .. the atmosphere was perfect .. and our server Nikhita was both extremely helpful and very courteous . Will definitely be returning.

We have been here on numerous occasions and always left with a smile on our face but we went early evening on Saturday evening and opted for the set meal b @£27 per head the starters and soup were fine but unfortunately the main dishes...

We visited Nam ploy on Monday 2nd January, we had been before and we loved the food so we decided to go again. Unfortunately we were waiting for over an hour and we couldn't afford to wait any longer as we had booked the cinema...

Mediocre Thai food, strange service hot plates delivered to table food served in cold dishes. Staff friend enough, disappointing Desert menu all English no Thai dishes on menu. Probably the most disappointing Thai food I have experienced. No manager on site to pass on comments...

Visited for a family birthday meal and experience was ruined. All starters apart from one came out and we asked for the missing starter multiple times yet it did not arrive. 1 hour after ordering we were informed that there was no duck and 2...

Clearly understaffed Service terrible tonight Food average Very disappointed A marked difference to last visit

Been a couple of times now and the food has been good, the chicken chilli and basil is great, nice and spicy Very friendly staff as well, who always makes sure your ok for drinks Food never takes long so perfect if your off to...

The best Thai food, service and atmosphere you could receive. Been to many Thai restaurants and this one is the most authentic .. 5******

First time, watched the Moto GP, fantastic atmosphere, delightful food. Now in the map for the local Ducati owners. What a great place, we will be back

To be honest I was a little apprehensive about trying Namploy as I’m usually not a big fan of these larger restaurants on retail parks, I genuinely was very surprised! The food and service were perfect from start to finish and the restaurant itself was...

Absolutely fantastic food. Best I have sampled in this country. Value for money and I can’t wait to visit again.

Stunning food , absolutely delicious. Very friendly and quick service. The Thai curry was gorgeous and the stir fry black beef beef was so so nice . We will definitely be going again !

We have eaten here on numerous occasions but will never go back. Dirty side plates on tables that diners hadn't used were restacked as clean and put out on new tables which made me feel sick after watching this happen on a few different tables....

We haven't got home yet and I'm writing a review! What a absolutely fantastic evening. We are regulars in the fanzone at Wanderers and had the salt and pepper chips from Nam Ploy stand and as we enjoyed them and could see how good the...

First rate meal prawn crackers, mixed starters,soup,three mains with fried rice for 2 person's with a bottle of wine a reasonable £70 also a live singer made a very pleasant night

Went in Nanploy when it was up Chorley old Rd Bolton so we tried it again since it moved down here to Horwich near where we live i must say the food is Great but its lost its ambiance Just looks like the American diner...

Absolutely brilliant food and service. Food came fast and hot, great flavours with thai green curry . Prawns just great. Thank you Namploy for an amazing evening

I visited this 17.7.22 Sunday 3 adults. Restaurant is lovely nice and peaceful. It was a hot day and not a lot of people in so service was good as were the staff. However, the food is not great. I had battered Calamari for starters...

We visited this place on Father’s Day and we expecting to have a peace and quite meal with the family.The singer spoil the place she is too loud and she cannot sing.The girls who is dancing in the background is not helping either it is...

Seabass killer fish......we order 6 dishes both my mates are chefs btw...all other dishes cooked to perfection....however we tried seabass thai style and top was fresh bottom one was rotten ammonia fueled fish...omg wtf...told waitress both mates didnt want to complain so i did instead...nothing...

Thoroughly enjoyed our meal here, stopped off on our way to Manchester. The team were really attentive and very friendly, and the food was delicious. We would definitely go back.

We had a lovely family dinner here.. food was excellent, however what made our visit was Emalyn, she was superb. Very attentive. Having a guest with a disability which sadly most people ignore as they don’t know how to react, Emalyn was proactive and treated...

I was reccomended this place by a friend. The food was 5/10. However the customer service wasnt the best. It dropped in service. I dont think I will be returning. Food quality was poor. Reasonably priced. Just a poor experience

The receptionist is the worse attitude I have experience all around the world as a captain and she discriminate us as asian and even one of my fd is from Thai, heard she speak in Thai and she rolling her eye to us all the...

Order was due at 6:20pm and arrived at 7:16pm - food was also like warm and needed reheating.

Not worth the prices. Food is not horrible but it's overly priced. There are cheaper options available with the same food quality

No food delivered though I got a text 5 minutes after ordering to say it was on its way. No answer from the restaurant after trying several times and leaving a message

We normally love the food from Nam Ploy we did still enjoy most of it but we were disappointed this time. We ordered the poa pia pak (my husbands favourite) but were given the samosa pak, which we did not find enjoyable. Some food was luke warm and it appears the sauce for the Pla Muek Pad Nam Prig Pao has changed to a creamy version.

Lovely Resturant good food but I took advantage of there new online ordering, I order my food on the website I thought it very good how you can do it. I went in at the assiduously time to pick up my food. I quite clearly...

Rice was clumpy mess the skewers were very dry and the chicken was chewy. It used to be really good but it’s terrible now

Not from Bolton, 8 of us came to this restaurant last night, 4 adults 4 children and what an absolute gem. Service was fantastic, the food was above expectation and one of the best Thais I’ve been to outside of Bangkok! Thank you!! :)

Excellent food but it was extremely late. Food arrived just warm enough to eat, but was thankfully delicious. Tried to contact the restaurant to chase up, but they didn’t answer the call. The delivery guy was very apologetic.

Really, really tasty lovely food. Will definitely order again. Highly recommended.

This is my favourite thai restaurant. As it is the rest of my families also. However last night was the 1st time ordering in a couple of months. The rummit was missing all the nice sauces, the massaman was OK but just didn't taste the same as usual, and the food arrived just warm. I'm unsure if management has changed, as they opened on Middlebrook recently and now in Bradshaw? Anyway I hope this is just a one off as it would be a huge shame if this is what is to be expected for the future.

Food was good but arrived an hour late so was cold had to heat it up

Food never turned up. No answer from restaurant despite calling over 15 times. I would avoid this restaurant at all costs. No accountability for their service.