Mystic Bites in Stockton-on-Tees

We ordered food to come at 7:10pm and it came 40 minutes early, customer service was horrible when we complained. Shocking. Won’t be back

Ordered the food for 7:10 - it arrived over 40 minutes early. We were out at the delivery time and they handed the food over to my friend’s partner who told the driver that the food was too early to which he responded “yeah the shop f*cked up”. Was told to take the food anyway, when we finally got home at 7pm the food was stone cold. We rang the shop hoping for someone to replace the food or provide a refund, but they were rude and belligerent during the call resulting in my friend ending the conversation as we were getting nowhere. They eventually rang back and told us if we wanted new food, or a refund, we would have to hand the food back over. We had already touched the food and were heating up what we could (we were obviously hungry). It tasted disgusting and we barely managed to eat it. Total waste of money, and I think it’s disgusting that a food company would want to take food back that has been touched during a global pandemic? Will never order from here again and neither will any of our families.

We had pre ordered it to come for 7:10 as we were out till 7 , it came at half 6 and my friends partner had to take the food off them. We got in at 7 and the food was freezing we rang the shop and they had a disgusting attitude and was not bothered one bit that the food was cold. After putting the food in the microwave they then rang again 10 minutes later saying they can send us more food out and replace it with a awful attitude. Why would we want more food after eating half of it? If they told us the first time we rang about sending more food out then fine but they didn’t? Awful customer service would NOT recommend. Would rather put a 0 star but naaa

Pre ordered food for 7:10 as surprise for someone, it came 40 mins early meaning the person who it was for was not it due to it being a surprise, this meant the food was stone cold by the time it was meant to be here for when we rang the lady on the phone was incredibly rude and didn’t offer to send new food out to begin with, all we were offered was a discount for next time this was also after overhearing her talking to someone In the background rudely about us, she was then told we would not be returning and to forget the discount, we then had to microwave the food in order for it to actually be edible, we then got a phone call back after saying if we wanted a refund or new food we had to return the food we had been given (which we already had to start eating what we could after microwaving it) Don’t understand why they would want food back that has been opened during a global pandemic anyway not very safe or hygienic will not be returning and neither will any of our families 100% not worth the money and the customer service is disgusting!

Everything we ordered was delicious! Will use as our regular place from now on - this was our first time.

Everything we ordered was delicious! Will use as our regular place from now on - this was our first time.

Forgot the creamcabbage, but food was gorgeous!

Forgot the creamcabbage, but food was gorgeous!

Got my orded wrong twice so endes up a with a refund... Rouined movie night with the bairn

Got my orded wrong twice so endes up a with a refund... Rouined movie night with the bairn

Best parmo from a takeaway in a long time.. defo recommended was beautiful

Best parmo from a takeaway in a long time.. defo recommended was beautiful

orderee for 8.20 got a notification 7.30 ready by time got there was freezing

orderee for 8.20 got a notification 7.30 ready by time got there was freezing

Food 👍🏻 Delivery 👍🏻 Will youse again!

My delivery arrived early and the food was lovely, thank you mystic bites

didnt include salad or garlic mayo. taste was ok!

First time ordering from this shop, was very nice. Cooked to perfection. And excellent delivery service too

Excellent quality... Definitely using again

You wait a while to be served but at least you know the food is fresh. I had the nicest chicken wrap, it has salad inside with choice of sauce, I had garlic mayo. The wrap is really light. Served with chips and just £4.50Very filling.

Love ordering my food from here. Food is so hot and fresh , they will ammend your order if you dont want salad or dips. And will add extra toppings if requested staff polite and friendly. And good delivery service .

Food was disgusting. Definitely not worth what you pay for, would not recommend to anyone.Was told food was ‘en route’ and within 45 mins (even though it’s located 10 mins away) it still hadn’t arrived so was not surprised when it came stone cold. The cheesy garlic mushrooms literally left a pool of grease on my table and the cheese was cold and not melted. The cheesy bolognese chips were probably the biggest regret of my entire life- not sure exactly what the ‘bolognese’ consisted of, the cheese was again cold and not melted and the chips were rubbery and inedible. The pizza was average but probably still overpriced. Overall, a complete waste of money.

The kabab was not cooked and I had to order another one

Took over an hour to arrive and when it did it was luke warm, the chips were like rubber and were inedible

the food was amazing and the portion size was so good

Initially the driver went to the wrong address and kept asking us to stand outside, then the restaurant hadn't sent half our food, we called to complain and it took another 45 minutes for the rest of the food...it wasn't really worth the wait! The parmo's were very nice and we got a free pizza for our troubles but the chips were poor and we probably wouldn't order from here again!

Never ever had a bad meal from here, usually order the chicken special kebab which is lovely and proper chicken breast pieces, salad is always fresh and the chilli sauce is good, my son has pizzas which he likes and last night tried chicken Parmesan, better than places I've gone for a meal at.Always friendly delivery driversNo complaints here :-)

Food was spot on and was ready at the time stated. Can't fault them.

Food arrived to the time stated. However I ordered a Bolognese pizza with chips and the pizza came with no chips. Rang the shop and they sent them out straight away. Apart from that everything was to a good standard.

wrong order - delivered cold.. and no communication

parmos was gorgeous pizza was gorgeous chips okay garlic perfect

Got order wrong. Took time for replacement to come. When it did arrive, it was cold. Disappointing!!!

Mmmmm mmmm mmm..absolutely wonderful my favorite place for pizza ! 10/10 by sure!!!

Really nice food, good quality chicken. Will order again.

i would highly reccomend ordering from mystic bites, food is always deliverd on time, its always hot and always lovely food, i order from here cpl times a week and have never been dissapointed with food qulity

never been dissapointed with service and quality of food from here, food is always hot and always nice, would highly recomend trying this place out, you wont be dissapointed

Most of our order was inedible. For what bits we did eat we wish we hadn't bothered ! Will NOT be using again !

Took longer then stated to deliver but was great food .... if stated a hour for delivery would of beem happy not 45 mins and be late

amazing as always! our street is confusing so no worries for getting the wrong door. we're used to it :)

The chicken in the parmo was far to dry

Food was 20 minutes late, they forgot part of the order (they said we could have a discount next order). The food that did arrive was still tasty.

Great takeaway, only one I go too now and I've tried a lot of places in the past. Quality place!!

Yo pedí un pollo kebab desde aquí esta noche y el pollo estaba muy seca y piezas de cabello humano preparado dentro del pollo. Llamé para avisar y no parecían estar interesados no se podrá pedir desde aquí de nuevo! !

Ordered a chicken tikka special when I got it home no donna meat ☹ guess the extra 30p I paid for it was actually for the half tub of chilli sauce eh? So so disappointed u guys are usually spot on

I would give this takeaway 0 stars if possible as our food never turned up and they still took the money out of my bank.

Nice food and really good quality for money

Came early, piping hot, gorgeous bolognese parmo, definately recommend! Gorgeous

Best in stockton. Can't fault the place

First time using this pizza shop, found shop spotless, staff welcoming and food was spot on, defo going to use again from now on and highly recommend

Delivered 20 mins early, delivery driver was very polite and food was delicious! Will definitely go here again!

Helpful driver came didn't get an answer came straigt back cannot complain.. food was good to

Excellent would definitely order from here again

Always very nice food, and good delivery service

Order from here regularly, never late and food is always amazing !

Looked like my order had been chucked around topping of my pizzawas every were it's the same everytime a certain delivery drive brings it 😡

Awful very disappointing dry and cold.

Piping hot food delivered on time and lovely as usual

delivered before time stated, food tasted great but was slightly cold when arrived

Fab as always friendly staff always smiling xoxo

the Parmesan was absolutely gorgeous, and pizza and chicken wrap was too, cans of coke was freezing!😍 And even got an extra garlic dip will order again

No creamed cabbage delivered with order

I recommend their take away food to everyone. 🌯🍕 🍔🍖 💟

Food hot and delivered early great ad always

I ordered parmo pizza and a portion of chip and a portion of kabab meat the meat wash like sand paper and cold the chips where half cooked and the pizza looked like it had been stood that long the cheese was hard on the top the base was cold it was just awful its disappointing because my sister and my mam and a few of my friends told me it was a fantastic place to order and they never have problems I left everything

Food arrived in record time but was barely warm and tasted plastic. Mega kebab was anything but mega. chicken was burnt, 2 pieces of shish which couldn't even bite, pretty sure donner meat was from day before and chips were cold

Food was good and hot delivered on time

Wrap was soggy and burnt chicken, prawn cocktail was sloppy and tasteless, kids meal was greasy!

food was cold when it come was not happy

Good food, take away not a restraunt .

I wanted the jalapeño bites.. I ordered those.. Amazing.. Ordered a burger to make up the rest of the delivery... Also amazing although I only had a couple of bites.. Cause I only made an order for the jalapeño bites tbh... £2 for delivery is pretty shocking though.. Apart from the delivery charge everything else is top notch!! Seriously though.. £10.10 for jalapeño bites hahaha... Ordering extra and paying delivery charges for the best thing I've tasted..

Wrong order sent... Restaurant was shut so stuck with food we didn't like... Won't use again

OK, but nothing special to make it stand out from the crowd.

Was al freezing, small portions and the kebab tasted disgusting. Used to be really good this place but it's just terrible now

First time I have ordered from here, but will certainly be ordering again. The pizza was exactly as ordered and was delivered earlier than stated. Very happy :)

food wasnt as good as previous order and items were missing resulting in cold food

Not sure why, but everything tasted like vinegar. Taste passed after a while but it was very strong on opening the boxes. Otherwise quality was good, but I don't think I will order again. Sorry.

Food has not arrived even though they put delivered on the order

Left off my extra donnor kebab on pizza, apart from that really nice and fast delivery

Best food around. Can not fault it at all. Always fresh always on time and always lovely.

Not the best tasting food unfortunately. Breaded mushrooms were dripping with grease and the chips were over done and cold. Not terrible but won't be ordering again.

Pizzas a are similar to the ones in Teenage Mutant Ninja Turtles. Say no more.

Presentation could have been better but food was tasty

Chips tasted a bit weird, parmo wasn't amazing, good thing was that the food came quite fast

Donna meat over cooked pizza base soggy

I decided to order a second day in a row while I'm in the area. Just perfect always. I've lived all over the UK but this is my favourite takeaway. If reminds me of one I used to go to with my friends after college. Really great food and lovely staff. :)

I wasn't feeling very well today so treated myself to a takeaway. I asked for the chips to be extra crispy and they were perfect. Delivered piping hot by a really nice friendly guy too. Super happy, thank you :)

Fantastic food, fast delivery, highly recommend. We order from here regularly & have never been disappointed. Keep up the great service lads!

Order was ready faster than the collection time given, staff were really friendly and food was hot and tasted great. First time ordering from here, but will definitely be ordering again :)

Ordered at 7.30. Said it would be delivered by 8.55, which in itself is a long time to wait for food. Can't review the food as it's still not here yet at 9.20!

Got a parmo pizza , it was unreal ! Best I've had in a long time !

I have been up most of the night with a really painful tummy! I actually thought they were Italian, obviously not! 😣 they were well I don't know who but false advertising, and really horrible food especially the kebab was disgusting!. Will not be ordering there ever again! Waste of money, because I flung the rest! 😣

Quick delivery but other than that food was awful. Chicken kebab was chewy and dry and exspensive for a large which didn't include chips, free pizza with orders over 15 pound however forgot to send this then when it did get delivered was burnt and not very nice. Wouldn't eat here again

Delivery price to expensive as I live round the corner,maybe think about putting it on orders so far away?

Food was cold when it got here also order was wrong asked for a ham and pineapple pizza got chicken and pineapple

Food is always nice from here friendly customer service too

Very nice food thank you best around Norton

Pizza was borderline cold. Could have been half decent

Food came within the time it was due. Kebab was a bit to greasy, chips where over cooked and to dry and crispy.

Nice and hot on arrival tasty Parmesan hicken tikka. Or the best but Reasonable

Delivered quicker than just eat app food was hot wen it came really tasty and a happy delivery guy can't complain will be using again for sure! 😊😊 thankyou 😊😊