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3.5

Based on 149 opinions finded in 1 websites

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Nº 497 in 636 in Dumfries & Galloway

Nº 154 of 171 British in Dumfries & Galloway

CUSTOMERS TALK ABOUT DISHES WITH..fishsouppiecheesesteaksbrievegetablessteakchickenroast
Score
OpinionsNoteTripAdvisor1493.5

comment_iconOpinions

Lovely surroundings and staff are excellent. Only negative is limited menu but we both had the special which was excellent.

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Frances B . 2024-08-29

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First time here - Nice venue, plenty of attentive staff but when the menu arrived - we looked for a second page and thought - is this it?? No starters, Mains were a few choices of basket meals (I thought they went out in the seventies) and a choice of burgers - what we had was ok but VERY disappointed with the limited menu.

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paul c . 2024-08-04

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Now taken over by the team at Laggan this restaurant is totally new. Food is now pub style with a twist, good selection and great drinks menu. Very stylishly appointed. Let’s support our new local business!

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BeacherPaul . 2024-05-19

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Booked originally for a solo female traveller however added my mum. Whether your a solo or a couple / family you wont be disappointed. We were met at the door by a lovely polite cheerful lady.key cards were presented for each room. Very tasteful decorated through out, with both local and Scottish themes. We were in room 10, which is up a a few stairs. The rooms will not disapoint. Tea and coffee facilities on hand. Decorated slattered blinds covered yhe oginals sashed windows. Lights are controlled under foot to the bathroom. Very quiet during the whole of our stay, both within the hotel and locally. Breakfast was good with a great selection for gluten free. Staff very helpful

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Diane W . 2023-05-29

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We booked as advised as it was very busy, but our table wasn't ready, We were given a different one which was very nice. It took just under a hour to get food and then one of our family didn't get there food Disappointment to say the least. Made more infuriating on blaming the new start. Don't order the French fries (black and oily) wish we could say that we would be back.

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John H . 2023-04-29

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Another excellent time in the Murray Arms. Like many rural places they have done so well to keep going to such high standards during these difficult times. As regular guests here for dinner we appreciate their hard work and continuing efforts. We all look forward to eating here again soon. Good is excellent, portions are generous and the staff are welcoming.

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Mhairi641 . 2022-09-25

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Had an amazing dinner here, perfect end to a lovely weekend trip! Portions were fabulous and staff were very friendly. Definitely a must if you are heading this way. 😁

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SarahM10681 . 2022-08-20

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Bit like fawlty towers, one guy serving but he did amazingly well. Service was slower than expected and I did not get the chips I asked for but due to service didn’t point it out

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Suzanne R . 2022-06-22

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My wife and I were pleased to discover the business now providing food again after the Covid restrictions. A full menu is served from 5pm in pleasant surroundings. Staff were friendly and attentive, happy to suggest dishes which could be adapted for gluten-free preferences. We had dinner on Saturday and enjoyed it so much we booked again for the following night - the food was delicious with generous portions and very reasonable prices. On Sunday my wife had the roast beef “special” which was lovely. Comments from our fellow diners on both days were also very complimentary. The hotel also has a separate and comfortable bar lounge area to relax with a drink before or after your meal. We are looking forward to returning when we are next in town.

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hazelwood7qs . 2022-05-13

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We only called in for a drink but we were welcomed and led through to the bar. The pleasant young man took our order and brought our drinks over and said that there was no rush to pay, so long as we did. We were later greeted by the owner, who stood and had a good chat with us. Fifty years in the business. We wish we had gone there for a meal, rather than where we went. It was tastefully decorated and the carpet was like walking on air, due to the excellent underlay. It was a nice end to an evening that had started out poorly.

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holidaymanWashington . 2022-05-12

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My wife and I called here on Wednesday 20th and had a fabulous meal with great service in nice surroundings. The staff were really helpful in wine and food selection and were attentive. Even though covid restrictions had been lifted treated us with respect and decency. The pricing was the same if not cheaper than other local restaurants. I'd go again when in gatehouse

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rogerwW9428OF . 2022-04-22

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Service not great. No small portion available on menu, or when we asked. Expensive meal for size of portions we had. No atmosphere in dining room.

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Marion G . 2021-07-04

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Down visiting in the area and saw the Murray Arms. Menu looked really good with lots of choice and we weren’t disappointed. Big portions and very tasty - we only had mains and glad we did as a starter would have been too much. Our servers, a man and a younger girl were excellent - so attentive and chatty and they made us feel very welcome. (COVID rules apply re alcohol but that didn’t impact us) So glad we found this - would highly recommend it

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Audrey M . 2020-10-14

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We did book thinking it might be busy but I'm sure we could have got a table just walking in. We had looked online at the menu so was a little disappointed with the limited menu on offer, however the service was good and my husband enjoyed the Galloway burger and I had the salmon.

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L41ney . 2020-10-09

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Had a dinner here during a two night stay in the hotel. A good selection of inexpensive dishes on the menu served by a friendly helpful team. Only went next door on the second evening because the hotel temporarily I.e. whilst re decorating was in progress, had no fraught beer!

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Anthony M . 2020-09-18

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The meal was attractive and well presented from a varied menu, staff were very attentive and the experience was good.

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Peter A . 2020-09-10

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This hotel used to be the place to go when I lived and worked in the area many years ago. On a short break in the town decided to try it for our first night . The service was good. Very polite and friendly - pretty knowledgable about the menu. The menu was fairly limited though .. I struggled to find something to order which was a shame. When the food arrived it was ok but I’m not sure I’d recommend the place and definitely there’s better in the town. That said if the menu had a refresh and the decor improvements are completed this place has the bones of being very good. Thank you

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susanblack51 . 2020-08-18

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We holiday in this area every year and like to dine at the Murray Arms. Food and service are great. The staff always friendly and welcoming. We’re hoping to be able to come back very soon.

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Norvenbelle . 2020-07-11

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Had a lovely evening at Murray arms lovely food good price good service was made very welcome will defiantly be dining again

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happyvistor . 2020-03-09

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Lovely dishes, great service, always lots of choice on the menu and lovely staff. Undergoing bar refurbishment which will only positively add to the dining experience,.

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duxNewcastle . 2020-02-23

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40+ of us pre booked as in area for family wedding. Lovely meal, great service in comfortable surroundings. Would definitely go again or recommend to others.

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lynnl99 . 2020-01-27

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Rather disappointed at the size of the bar area we were put in when popped in for just a drink, but the staff were friendly

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mumsmysterytours . 2020-01-08

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Arrived today on a dreary wet day (26 Nov 19)We could see from the hours posted on the entrance that we were early......this didn't matter the host was charming and took our orders for lunch.Both meals were excellent and traditional food....exactly what we needed.Prices were very goodThe restaurant was comfortable and clean.My wife used the bathroom commented on how spotlessly clean it was.We will definitely be back

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AndyMarshall2013 . 2019-11-26

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My husband and I visited with our 2 teenage girls: There was an offer on of 2 steaks with a bottle of wine for under £30 so we went for it ordered and cheeseburgers for the girls. We all thoroughly enjoyed our meals. The steak was cooked perfectly and the onion rings we ordered separately were the best I’ve had. The wine was great too. The burgers were meaty and not greasy like some places. The staff were very friendly and accommodating and the setting was very comfortable and homely. Will definitely go back.

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Rachel C . 2019-10-18

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Very good traditional food, well cooked and presented, we had blade of beef, lasagne and fish and chips. All lovely. Service friendly and efficient. The portions were on the large side so great if you've been out all day. Spacious restaurant and easy to access.

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sh4lag . 2019-09-18

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Took some friends to the Murray for a meal back in July. The food was lovely and the restaurant nicely appointed. Was nice to sit by the wood burning stove with a dram as well. Lovely place

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StuMcLean89 . 2019-09-04

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Unfortunate I was Cinderella and had to be back in before 12 only to find I was still unable to get in for around 10 mins or so. We have stayed before and been able to get in late after a wedding we attended nearby this is not the case now.Lovely room, excellent friendly and helpful staff and a 5* breakfast which made up for it although not sure we will back due to the time curfew. A shame.

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Catherine H . 2019-09-01

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We stopped for a light lunch and to get out of the rain. As we had 2 dogs with us we were shown to a nice area where they were welcome. Water and treats were available also.We had soup and a sandwich each which, because it was Sunday lunchtime, took a little while to arrive, but no big deal. Our waitress was really nice, very friendly and funny. This is a really nice place and we were glad we chose it above all the others available. Recommended.

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Stephen G . 2019-08-19

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Had a great meal with family on 13th August. Food was fantastic including kids meals and so hard to choose a dessert .

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19marcusk . 2019-08-14

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Fist time visit to MA for evening meal. Very pleasant restaurant. Staff pleasant and courteous. Good quality food. Generous portions, reasonable price. Would visit again.

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John B . 2019-08-14

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Popped in with the family for lunch whilst on holiday. Lovely restaurant great decor and superb food with a very attentive waitress for whom nothing was too much of a bother. oh and doggy friendly too. Thank you

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797neili . 2019-08-05

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Reasonably sized choice of menu. Everything served promptly, hot and fresh. The quality of the food was excellent. Breakfast was very good too.

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Elizabeth M . 2019-04-27

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Love the Murray Arms .. Good Food , Great Hosts and plenty of History about this place..please do give it a try

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JPL_1964 . 2019-03-20

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Great meal again at the Murray Arms staff attentive as always and our dog was made welcome too! Thank you.

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rsradcliffe . 2019-02-22

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We visited here after reading a recommendation in our visitors book at a cottage we were staying in. The recommendations was spot on!

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Sheridan C . 2018-11-22

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Called in for a drink, felt like I was on Gordon Ramsey’s kitchen nightmares, very strange atmosphere, was took into what I could only describe as someone’s front room, felt very uncomfortable, drink tasted vile too. Barman seemed very helpful though

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mokky16 . 2018-11-20

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On the last night of our holiday we were looking for somewhere to eat out. We scanned trip advisor and came across the Murray Arms.

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grahamwS3775FB . 2018-10-24

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Very friendly local pub that serves great value meals. Well worth a visit and the beers taste great too.

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Graham C . 2018-09-19

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Had a wonderful dinner at the Murray arms, excellent service and the food marvellous. Dogs are allowed in the bar as they seem to be in most parts of Scotland that we went to, which as dog lovers we appreciated.

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Norma D . 2018-09-13

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Four of us dropped into the restaurant for evening meal, one required dairy free and the other three just fussy. The staff were very helpful, nothing was too much trouble and the food was lovely. We had a fish, burger, lamb and a pie, so four completely different meals, each of us declared that it was gorgeous. Lovely atmosphere and good value for money. Would highly recommend.

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Jane M . 2018-09-10

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The food was really very good, service great and there was a nice atmosphere in the restaurant. We were drawn by the Sunday roast deal but by evening this had proved very popular and no longer available. The chef did though prepare pork for the lovely Julia and I chose the steak and ale pie. Both were very good and the food was of restaurant standard. We had shared a haggis dish with mustard mayonnaise sauce which was delicious and ended with a chocolate and walnut parfait that was heavenly. Mrs Redgate had twice her daily allowance of a very nice merlot, one of the wines available by the glass. I enjoyed the Bellhaven best bitter which I was very pleasantly surprised by, wonderfully fresh and delicious (it’s owned by Greene King apparently and reminiscent of some of their beers). I had another one therefore and it went very well with the pie. Mains were around £12 and starters and finishers £5.95 but well worth it and with a very good menu selection. Our waitress was great, very friendly and professional. Very enjoyable evening and excellent for what we were looking for.

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John R . 2018-09-03

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We visited the Murray Arms hotel for Sunday Lunch today at 12.30pm and we will not be going back. The food was ok, but the service was terrible. After being shown a table, we waited 25 minutes for a menu (We did nearly walk out) and to order some drinks. The restaurant was not busy either. After another 15 minutes we got our drinks and finally ordered 4 Sunday roast dinners. After being in the restaurant for over an hour we got our meals (roast beef, Yorkshire pudding, roasted new potatoes, carrots and green beans) This was ok, but nothing special and should not of taken all that time to arrive. When we finished our meals, again it took a while for the plates to be cleared and our pudding to arrive, which was close to 2pm when it did. Overall very poor service, other tables were arriving after us and getting served quicker and getting their food before us too!! Would not recommend this place.

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Akidd41 . 2018-08-19

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You must try the food at the Murray Arms excellent quality, tastiest duck I have ever had attentive and pleasant staff . Must go again in the near future well done

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britabroad902 . 2018-08-15

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Had a great meal there tonight, staff were friendly and attentive, with a relaxed atmosphere in the restaurant. The food was well presented and tasted great. Had the haggis bites to start, followed by the chicken stroganoff and finished off with the apple crumble, all are highly recommended.

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Iain S . 2018-08-14

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We came to the Murray Arms for evening meal whilst staying in the area. We booked a table but not sure we needed have bothered as it was quite quiet. I had the Chicken Stroganoff which I enjoyed. The service was good and the prices were reasonable. The only issue we had was that there were a few dirty stains on the ceiling, possibly where they’d had a leak?

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acs1984 . 2018-08-13

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My family had a great experience dining here whilst we stayed in the gatehouse of fleet area. They were able to do gluten free options for my daughter and she really enjoyed it. Prices really reasonable, would not hesitate to dine here again.

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MattG282 . 2018-08-12

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Visited with my partner and son while we were staying locally. Wasn’t too busy when we arrived and were greeted politely and shown to a table. Service was good and staff friendly. Food was good with decent sized portions.

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lw1119 . 2018-08-08

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First visit since the restaurant was upgraded. Big change for the better. We were welcomed and although hadn't booked, were promptly seated and attended to. Good menu choice. Loved the Goat's cheese salad. Overall a massive improvement in environment complemented by excellent food. Would reccomend.

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JR5632 . 2018-08-03

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Went for an impromptu lunch at the Murray Arms and was not disappointed. We've been here a few times and each time, the food has been very good, with staff being friendly and courteous. Good sized portions and well presented. Would recommend and we will definitely return. Dog friendly in the bar area too, which gets a huge thumbs up from us!

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Cathy C . 2018-08-02

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I did not stay at this hotel, however our tour group was hosted for a special Scottish-themed dinner. The food was very good, and the service was attentive and efficient. We were seated at a long linen-covered table and serenaded by a piper! Our group had a great time sampling local fare (including haggis) and drink. We enjoyed a really authentic dinner and evening at a historic hotel with attentive staff and good food!

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michaelonthego2015 . 2018-08-01

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Adult dinner with my family - we had the lamb shank, chicken stroganoff and chicken fajita, followed by sticky toffee pudding and raspberry brulee. Absolutely scrumptious! All 6 of us were extremely pleased with the food. The service was great, as was the atmosphere. I have no idea why there were any bad reviews. Perhaps people without working tastebuds?

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Kirsty G . 2018-07-27

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Called in for food,not impressed. The chips were frozen and the lad who served us was walking around chewing gum,there is no need for anywhere too serve frozen chips

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Michelle B . 2018-06-29

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We passed this place after our day walking around Cally Woods.

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Andrew B . 2018-06-23

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We had two meals here during our stay and were very happy with the quality of both and the service They also do an early bird menu between 5-6 but we did not sample that

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Annettepickforlp . 2018-05-31

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Unfortunately my review is not a good one My food at weekend was quite bad Cold and not what we expected ,was told there was a new chef ,very disappointed, the service was very good We will not be back to eat

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gml19692017 . 2018-05-16

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We went for lunch and were seeking a dog-friendly place in Gatehouse of Fleet. Because of the dog we had to sit in the bar area, which is tired. The service was okay as was the food, we had the lunch special with 2 courses for £9.95. Nothing special but okay.

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Dave M . 2018-02-22

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Enjoyed a lovely meal on New Year's Eve with friends we were staying in the village and had three dogs with us. The staff were very dog friendly even took them off to find a treat. The food & drink was great, atmosphere good and staff very friendly.

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pollardkim . 2018-01-05

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Family meal out very and very disappointed. The worst steaks I’ve ever been served in my life. In a beef producing area with excellent butchers this is inexcusable. The smoked salmon ( same observation as for the steak) had tasted as if it had been frozen and thawed. Service was inexperienced and inadequate; no enquiries were made of us as to why plates went back barely touched. The chips had been recooked many times. Never again.

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ahrdbe . 2017-12-29

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We had dinner here one evening whilst staying in the area. Friendly service. Nice menu but quality of food not great. We had the duck but it was fairly average and I’m sure it had come from the freezer and was not fresh. Good selection of wines which were reasonably priced.

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PC2103 . 2017-10-28

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We ate tonight at the Murray arms as a family of 8. (4 adults, 4 children).

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PollyK74 . 2017-10-19

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My wife & I called at the Murray Arms late on friday afternoon. Didn't have the opportunity to try the food, but we got a very friendly welcome, sat in a cosy bar area chatting to 1 of the locals and had a very pleasant experience.

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555Brian . 2017-10-16

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The staff are very welcoming and looked after us well. The food was well presented, tasty , fairly priced. We would happily eat here again. The decor is pleasant and comfortable but it does lack a bit of atmosphere....... maybe this could be created by using the bar in the restaurant and some background music.

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Loveitmore . 2017-09-28

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We ate at the Murray on the last night of our visit to Gatehouse and enjoyed our meals very much indeed.

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AleSwigger72 . 2017-09-24

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Wir wollten erst in dem Pub um die Ecke essen gehen da dieser die besseren Bewertungen hatte. Bei einem Blick...

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nma79 . 2017-08-24

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This was OK, service was fine and so was the food, nothing outstanding, mid range price. Dining room was ok,...

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Jen M . 2017-08-07

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Viajamos aquí desde el parque de caravanas locales (Auchenlarie) en la recomendación de su personal. Estábamos 80 libras para una familia de 3 adultos y 1 niño; 3 campos cada uno y bebidas que me pareció muy razonable. Teníamos empanadas queso brie y haggis picaduras...

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Scotrav . 2017-08-06

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Visitamos en un lluvioso mediodía para ser comer. La comida era excelente, recién preparada y sabrosa. El restaurante estaba decorado con gusto y aunque era bastante tranquilo, no tuvimos ningún problema con el ambiente y el personal era servicial. Recomendado.

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Richard H . 2017-08-02

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We visited the Murray Arms for an evening meal on a Thursday evening. The restaurant area has had a mini makeover, which is nice, but unfortunately is let down by a lack of atmosphere (no background music and you can hear a pin drop) Our waitress was very quiet and didn't really engage which for a restaurant was a bit odd. This was a shame as the food was very nice. They weren't particularly busy but the service was slow. We will give them the benefit of the doubt and visit again as the food was nice, plenty of it and good value.

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julieperry28 . 2017-07-27

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Dining room is very attractive and the waiter was attentive and friendly. There were only another 4 people in when we visited. Unfortunately my medium rare stake was presented well done. Staff quickly agreed that it had not been prepared as requested and changed it - other three at table nearly finished main course by then. Second steak was fine without being memorable. Overall, food was average that evening.

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pastmaster827 . 2017-07-13

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This has always been a favourite venue when visiting Gatehouse of Fleet .There is always a warm welcome and a hearty meal to boot .

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Ronald W . 2017-07-11

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Went for an early dinner with the kids and the restaurant was empty. Ordered kids pizza (burned), Fajitas (ok), kids fish and chips (ok) and the Murray burger (inedible). Our main complaint was the burger - straight from the freezer and evidently a cheap brand. The burger and fish came with oven chips which were dry as a bone. We did complain and the waiting staff were nice about it, but taking off the cost of a kid's main (4.95) doesn't really cut the mustard. Save yourself the indigestion and go to the Galloway Lodge down the road - much better!

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Airjambo . 2017-06-30

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Was surprised by the bad reviews as this place was nice. Granted we needed somewhere to eat as we were starving after a day of walking, but service was good, there was a pleasant atmosphere (though could do with louder music) and food was decent and fair priced. We had chicken fajitas which were incredibly filling and came with the filling on a separate, sizzling dish. Would recommend this place if in the area.

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2wreckless . 2017-06-28

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On holiday in the area so called in for an early tea with my husband, daughter, son in law and their two young sons ( 2 and 1 year old) food was very mediocre. I oldered scampi from the light bite menu the chips were dry and looked like some had been refried as they were much browner then others in the little basket they came in the garden peas has obviously been microwaved and were shrivelled up. My husband daughter and son in law all ordered the same meal - steak pie which they all said was dry. The children's meal seemed ok but I don't think you can really get a bowl of soup and pasta wrong! We had to ask for cutlery for the boys and the drinks came without ice so at a cost of over £70 all in all it was pretty disappointing and over priced for the quality.

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Allison3156 . 2017-06-20

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Disappointing Saturday night meal. Food was ok but restaurant was really let down by the service. Slow and not particularly friendly. The weakest of the 5 restaurants and bars sampled in the Gatehouse and Kirkcudbright area.

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AndyG6 . 2017-06-13

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Am very surprised to read some bad reviews for the food at the Murray Arms. We have been on several occasions and always enjoyed whatever we have had. I particularly enjoy the seafood tagliatelle, but after tasting my husbands beef, which was delicious and very tender, I am going to try that next. We have always found the staff and customers very friendly. You can eat in the bar area with your dogs, which is great, so we don't have to leave them in the car. Looking forward to our next visit to the Murray Arms.

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Nightowl6117 . 2017-04-20

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This was a terrible meal and it wasn't cheap either, I had the Sea-bass with tomatoes and olives and nothing really went, it wasn't very well thought out. It was like stepping back to a meal in 1988. Don't go you'll be disappointed

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259hazelm . 2017-04-18

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We came here for easter lunch and it was TERRIBLE !!!!!!!!! We were a party of 15 who eat out frequently in the area, ages from 10 to 80+ years.I ordered deep fried brie for starters which was OK but it only went down hill from there! All the people in our group who ordered the other choices of prawn cocktail and soup did not enjoy it and said the food was poor quality, the prawn cocktail was watery and the soup tasteless. The mains came and it was so bad it was funny, I am pretty sure the so called 'chef' had shares in frozen food. My chips tasted like microwave chips and the goujons not as good as my usual frozen home ones, the people in our group who had fish said it was frozen, all the scampi was frozen and my great uncle was served a measly 7 pieces of scampi when the menu specified it would be 10, he was given an extra bowl of more... Frozen scampi ! My mum ordered the steak pie which came with chips (remember those!) Instead of mash as it specified on the menu, the waiter said she would replace it with mash to which my mum replied but then the pie would get cold, the waiter said they could reheated but my mum said she didn't want it to be heated up again !! My uncle had beef served with a rock hard slab of Yorkshire which was a bit like charcoal but 'not as tasty' . after finishing our meals out of the freezer we actually said cold McDonalds would've been better and none of us fancied a dessert, it would only have been frozen! There was also an ensuite dining shower facility AKA a leak in the ceiling through the light fitting, when the owner saw that I almost got wet all he could do was moan that they'd ' just been quoted 25,000 pounds to fix it !' I didn't even know what to say. NEVER GO THERE! Unless of course you fancy a lunch of poor quality frozen food with a side order of miserable staff and a leak in the ceiling.

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David S . 2017-04-16

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This was the worst meal we have all ever had!In short food preheated frozen food (badly), roof leaking and unfriendly and unhelpful staff will never go back. A disgrace and ashamed that this is what is considered acceptable to serve! Let's down Scotland.In detail:-15 in party when we arrived they stated that we had to stick to a restricted menu as the chef could not cope with full menus if party was over 8 people. We were never told this when we booked for Easter Sunday lunch. Choice of 3 starters- soup, fried Brie and prawn cocktail - brie frozen rubbish, prawns also frozen and soggy rubbish. Then the main course- really awful. All was out of freezer very badly. The fish and chips at £11, peas cold, chips soggy and luke warm cheap and frozen - captain Birdseye could have done better. Others had scampi said 10 pieces on menu 7 arrived we complained and then got more frozen tiny awful cheap rubbish. No one liked food, we complained and the owner replied that they were getting a new chef! No offer of money off or apologies.Now the food was bad but also take an umbrella roof was leaking through the downlights which were switched on - water on the floor no bucket and definitely a health and safety issue with wet floor and water in electrics. Anyone could have slipped on the floor. The owner said they had got a quote to fix the roof and was £25k and this is why it was not done ! This is not the Clients issue and the public should not be allowed in the area.We did not have puddings of coffee could not stand it anymore.Avoid at all costs!

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Sonia S . 2017-04-16

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My son and I decided late in the day to have dinner, unable to get a table in nearby Masonic, so popped into the Murray. Entered restaurant but no staff to be seen. Eventually got some attention from somebody and we sat in a lovely spot that had been recently refurbished.We placed our order and waited, we chatted a while and suddenly realised that after 30 minutes, still no food.No apologies for long wait from staff, but food eventually arrived. Roast beef for me and burger for my son. I then looked at plate to find the flattest Yorkshire pudding ever. My food was good apart from that, but the burger was tough, a bit tasteless, under cooked bacon and a very small amount of cheese, which both were extra. The salad was small and the coldslaw appeared watery.The staff during our meal were absent a lot of the time. I got the bill but had to go to reception to pay it by card.No staff asked me at any time, if everything was alright, so no tip and won't be returning soon. I gave it 3 stars, as it was really between 2-3 stars. Shame, going by other reviews it must pull it's act together sometimes.

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Mark A . 2017-04-16

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I haven't reviewed a restaurant on TripAdvisor for around 2 years but felt this place was so bad I had to.We were greeted by a voice from around the bar shouting "just take a seat", we then got our own menus. We were never offered a highchair for our 2 year son and when our drinks arrived the syrup had ran out on the post mix juice, so the cola was light brown in colour and tasteless. When we advised the waitress, she didn't even apologise just replaced them with poured cans.The menu choices were very limited, out of the 5 starters, 3 of the were fish/seafood, 1 was soup and the other was brie. We ordered no starters, just 1 steak pie, 1 burger and 1 kids macaroni. The burger was poor quality meat, very greasy, i have had better from snack vans at the roadside. The bun was stale and the chips were cheap catering chips that you would find in a works canteen. In this day and age people expect much better from a restaurant.My wife's steak pie was tasteless and the meat was tough, the same comments were overheard from the table next to us. My sons macaroni was also lacking taste but was, to be fair, the best meal served today.The service was appalling from the waitress and we didn't think people got away with this level of service anymore but we were wrong. NO offer of a high chair, NO offer of sauces/vinegar, NO check backs re the meals, NO offer of 2nd drinks, NO interaction with us and therefore NO tip.Poor food, worse service - the only good thing was the owner or manager bringing our son a colouring page and crayons during the 28 minute wait for our poor lunch, with only 2 tables in with straight checks no starters. Then she wasn't to be seen again. We are regulars in the area for family holidays and certainly WILL NOT BE BACK.

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douglas7676 . 2017-03-30

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Recently been refurbished and looks very nice and and is welcoming. Food great with a good choice...

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Caroline L . 2016-11-27

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The inside of the Murray Arms was a pleasant surprise. We hadn't been to the area for a while and the refurbishment of the restaurant was a lovely surprise. The staff are friendly and attentive. The food was nicely presented and of good quality. Definitely worth a try

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Kate S . 2016-11-19

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Friendly staff and good food.Allowed to take the dog in.Not cheap but good value for money.Nice atmosphere.

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Louba H . 2016-11-01

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We were staying overnight in the area and this was recommended to us for dinner. It more than lived up to the recommendation. Good range of dishes to choose from on the menu and very reasonable prices given the quality of food served. Service was quick and friendly but most of all the food was delicious.

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ERH2222 . 2016-10-30

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Ate in this restaurant recently whilst visiting the area. The food was really not up to scratch and can only be described as bland - no seasoning at all. The lentil soup was flooded with salt though. Not keen on salty food but there was nothing in the Haddock Mornay and was quite unpalatable. Pity as the bistro is pleasant and is in a lovely setting.

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janeattree . 2016-09-21

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Murray arms has a small but quaint Bistro that offers the best quality food in the town,The menu is much more varied than the other hotels & pubs more Gastro pub than traditional pub grub, good service & nice atmosphere booking not always needed

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BlytheFamily . 2016-09-19

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This place has equally good and bad points.The restaurant is nicely decorated but had very little atmosphere. To be fair we were eating early at 6pm which meant that the restaurant was largely empty but this gave the room an awkward feel.The gentleman that served us was very friendly and the food was served quickly.I had brie to start which was very nice and well presented . My husband opted for soup which he found to be very salty.For mains my husband had fish and chips which was a good sized portion and he really enjoyed it. I ordered chicken stroganoff which was tasty itself but the accompanying vegetables weren't the best.What I found bad manners was that a couple came in after us and asked to sit by the window. The gentleman that served us was just about to let them sit down when a lady came in and said they couldn't sit there because that was the place of one of their regulars. The couple sat elsewhere. Ten minutes later another couple came in and asked to sit at the same table by the window and the female waitress said that they could, and then commented that their regular visitor could sit on the next table along when he arrived.I think if I had been the first couple, I would have walked out at that point. I find it bad manners to treat guests differently in this manner. Not the best way to encourage people to come back!

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RubeusMinerva . 2016-09-14

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My sister and I enjoyed a nice evening meal in this beautiful restaurant. The food was well presented, beautifully cooked, and served with a smile. Would recommend this restaurant to everyone.

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ERE56 . 2016-09-10

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This is the first time we have eaten here since the restaurant has been revamped, the Bistro is extremely stylish , we visited on a Tuesday Lunchtime an hour before service ended, we were the only customers initially the waitress didn't seem too pleased to serve us, however once we engaged in some banter about the refit she became much more friendly and chatty.The food was very good The fish and chips was excellent and well priced, the menu choice was varied including several fish dishes and a vegetarian option.We usually eat at the Masonic Arms next door but would now happily choose the Murray Arms instead.

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Byworth308 . 2016-08-31

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The place is old but lovely.The staff are friendly and happy to give advice and ideas on the local region.Its a really pretty little quiet out of the way place.

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Damien V . 2016-08-27

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My husband and I enjoyed our Saturday night meal at the Murray Arms newly opened Bistro. The food was excellent and very well presented. We thought everything was very well priced. There was a great choice of dishes catering for every taste!... The staff was very attentive & friendly too. Well done!

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Tinouayr . 2016-08-21

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Nipped in 10 mins before they stopped serving food. Lovely choice of food, very realistic pricing. The food was fantastic, the service spot on. Couldn't praise this place enough.

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AmandaC1973 . 2016-08-19

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Out on a cycle rdie from Kirkcudbright we spotted the sign and it tempted us in - we just had coffee and carrot cake which was very nice. Strangely although it was a Sunday lunchtime in the holiday season there were only 4 other people in there having their lunch. We were surpised as it is very nicely done out - modern but retaining some of the traditional scottish feel - so it seemed a shame to be so empty

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Laura P . 2016-08-19

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Great meal - venison casserole. Called in on the off chance. Pleasant and helpful staff. Would stay here if visiting the area again.

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derbycounty1 . 2016-08-14

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The musty smell at the entrance was possibly expected given the historic age of the hotel but surprising when compared to the modern look of the bistro just to it’s left which we’d seen from the street. Once seated in the bistro it was fine.We ordered a bottle of wine and for starters I had the Brie in batter with onion relish and salad garnish (£5.50) whilst my wife had Haggis Bites, again in batter with a raspberry dip and salad garnish (£5.50). Both were fairly standard fare.Next up for mains I had the Poached Solway Salmon which was served with a lemon & herb butter, potatoes, vegetables and salad garnish (£11.50) and my wife had Seabass fillet with a tomato, olive & herb sauce, potatoes and vegetables (£12.95). These were delivered without cutlery and when we requested some we’ve no idea where the waitress went - she possibly didn’t understand English but we’ll never know as she didn’t return. The waiter eventually came to the rescue as we were about to help ourselves from a neighbouring table. The salmon was ok but, as was the case with both dishes, the vegetables had been overcooked and were tasteless. The Seabass was dry and the sauce, plumped on top, did not appeal at all so my wife left most of the food. When collecting the plates no check was made on satisfaction with the meal when clearly one had barely been touched and the other still had a pile of vegetables left.Some time passed after we finished our wine before we were approached to see if we wished dessert however based on our experience with the mains dishes we were not at all tempted.Another member of staff who took payment enquired if we’d enjoyed the meal and only apologised without further enquiry when we said we hadn’t.The food was £35, the wine £19 - at least we enjoyed the latter.

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Rantin rover . 2016-08-11

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The only good service was from the older guy who took our initial drinks order.The two waitresses who then took over need training! One was soooo miserable, not someone that you would put 'front of house'! Neither asked if the food was OK. The service was the minimum they could get away with. When the waitress cleared our plates, she just said 'do you want desert?' Didn't ask whether we'd finished, or whether everything was OK.Food was OK. A couple of us had steak, it was a bit fatty thought and the juices where all over the plate. Had to soak them up with a napkin to stop the rest of they food becoming soggy!They must be happy not to benefit from repeat custom. We wouldn't visit again.

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1LizT . 2016-08-08

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We thought the staff were very welcoming and accommodating. We had four very tired and hungry children with us and they took our order early even though they hadn't started serving food yet. Portion sizes were generous - especially for kids. The lovely lady who served us couldn't have been more helpful. I really liked the modern and very clean decor. Would return.

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Minibreakswithweeyin . 2016-07-13

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Although the food was OK, the waiting time was tedious - an hour before we got the first starter, then strung out for each person in our 8 person group. Would not return.

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gavScotland_Portugal . 2016-07-04

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We were staying locally at Auchinlarie Holiday Park so decided to venture out for dinner and enjoyed our meal here at the Murray Arms. We enjoyed 2 courses and a kids meal for £45 so very reasonably priced and would eat here again if back in the area

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v1uk . 2016-06-27

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The meals were really lovely as I'm vegetarian. I was delighted with a high standard. Usually vegetarian meals are basic, but they did a lovely vegetable fajita with a delicious sauce. I would recommend that. Also the staff were very friendly and helpful.

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2468229 . 2016-06-22

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