M&S café, White Rose shopping Centre in Leeds - Phone Number, Reservations, Reviews

Been a few times and quite like the self service screens and spacious seating area. Food quality and service reasonable for the price and staff generally pleasant and effecient

Having been to other M&S & always finding it really good, we were looking forward to the one at White Rose (Leeds). One star is too much. On screen ordering, found a table eventually that was not piled with plates and cups. Waited, waited and still waited.. at last the currant tea cakes came, barely warm, so after they had now been eaten we waited for the drinks and again waited. The staff were in no rush whatsoever, looking round for the table, we saw our drinks, tried to get the attention, didn't work be was away, eventually came back. It was like warm at best. I wanted to complain but my other half said not to and leave a review ( it may come to management attention quicker). Shocking service, poor lay out and rubbish food and drink. We WON'T be returning.

Bad idea !!!! Took husband for breakfast as I had parcel to return ordered 1 breakfast and a tea cake plus 2 coffees Coffees cane which were lovely but when breakfast came 25 mins after ordering both were cold sent them back then after 10 mins my tea cake came this time warmer I had this no sign of breakfast just about to ask for a refund then it came So disappointed was looking forward to a nice breakfast treat out for a treat £18 wasted in our eyes won’t be back to eat

Arrived just as it opened so quiet don't like the self order screens, Coffee and breakfast just warm not acceptable for price, Bacon sandwich was very small for the price used to be a lot bigger, We might as well have gone to MacDonald no difference Will not go back.

Coffee luke warm and Eggs Benedict were served as boiled eggs. Very busy but this is due to its new. This place is no way near upto M&S standards and M&S really need to get to grip with it.

Welcomed by a pleasant staff member who explained the queuing and ordering system. ( This was MacDonalds without the efficiency). From then on our experience went downhill. The vacant tables were dirty and had used crockery and cutlery on them. Despite the many members of staff there appeared to be only one person clearing and cleaning tables. He was very pleasant and friendly. Our lukewarm coffees arrived eventually followed 20 minutes later by our toasted tea cakes. Perhaps M&S need to realise that not everyone wants to deal with inefficient modern technology when visiting a store founded on tradition and high standards of personal service. Havin visited the M&S cafe in Halifax and at Birstall we found the White Rose cafe to be a great disappointment .

The cafe was busy, but there were empty tables yet they weren’t letting anyone sit down. The lady in the ‘Here to Help’ vest was only speaking to the people at the front of the queue, so I had to ask what the reason for the queue was to be told ‘there’s a backlog on drinks and my manager doesn’t want people waiting too long’. But I’m waiting out here, so what does that achieve? At least I’d be sat down and waiting if you let me in and if you pre-warned that there was a wait then people would at least be seated knowing about it. Baffling.

If you like your food coming out on 3 separate trips and the warm food to come out before a CHEESE SANDWICH then you have come to the right place, everyone was pleasant enough but it’s mayhem try somewhere else first before here !

I think M&S have taken too much inspiration from McDonalds with their new touch screen experience. The place looks quite premium but the experience is poor. Ordering on screen looking at pictures of food makes it a very transactional experience. It’s clearly a flawed process too as our drinks arrived really quickly but we’re all finished before the food arrived nearly 30 mins later. I really hope M&S don’t think this is what their customers want everywhere, it really doesn’t work.

Fab and very quick service without having to queue - you can easily self serve to order and pay. Loads of tables and chairs available. Spotlessly clean and best yet, the big breakfast was amaxing. Thanks!! 5/5

Very inimpressed with the new self service ordering system, using a computer screen. Very impersonal feel. It's difficult to know what your food will look like and the size of what your drink will be from a picture on screen. I felt stressed ordering. I understand the business are trying to save money or be more modern, but I much prefer to be served by a human over a screen any day. I really feel for lonely elderly people. Very sad by the lack of human connection and customer care.

Terrible experience. Ordered a yogurt/muesli pot, fruit and a hot chocolate, all were not available. In the end ordered a tea, they obviously have a terrible system of which tray to pick up and serve from the counter as ours was sat on the top for quite a while, while they served later orders before ours. Then the napkin was soaked in tea when it arrived. My husband ordered another coffee and again the napkin was soaked in coffee. The staff are clearly very poorly trained. Won’t be in a rush to go back. Very disappointed