M&S in Liverpool

I'd never shopped in M&S before but after today that will change! Carole an amazing lady went above and beyond to help me find what I needed 👍 it really is the staff that make a company and after Caroles endeavours, i will definitely be back 😀

Bakery items are quite good, good variety of chocolates and snacks.

Arrived in Liverpool for the first time, needed the loo so thought we'd pop into M&S. Didn't feel it right to use the facilities without making a purchase so we bought sandwiches and tea (which was served in takeaway cups!), I asked for a small amount of milk but was handed a milky tea with the tea bag still in. I asked the cashier if there was a toilet and she said yes and pointed around the corner, there was ONE disabled toilet for which there was a queue. My partner meanwhile eventually managed to get us a table. After eating some of the less than pleasant £5 sandwich we got up to leave as other folk were waiting to sit. At this point my partner went to use the loo but was told he had to go to the front door and join the queue!! We left absolutely disgusted, how can a paying customer be directed back out of the cafe to queue to use the facility???!!! Ridiculous! M&S do better! We will not be visiting your cafe's again, would rather visit the local Wetherspoons ...cheaper, bigger and more toilets!! Ps Would have given no stars but unable to post this review unless I give at least 1*

Tricky to find in the maze of Liverpool 1, but we got there in the end!

A truly stacked M&S. The food haul can get extremely busy, but with that being said, it’s well stocked.

Food sanitary issue in the Cafe! As I was grabbing for a sausage roll for my toddler at the cafe, I saw flies landing on the pastries and thus pointed out to the staff. This lady serving at the cafe took a very arrogant attitude and I was even shocked when she said the flies were around all day around landing on the bakeries and she said that was absolutely normal?! While I don’t think that is normal …I am concerned with the food safety there for my baby and walked away without buying. Can anybody let me know if food is absolutely normal with flies landing around all day?! Is this M&S standard?

Malik, in security at M&S, is always incredibly friendly and welcoming. He greets everyone with a warm smile and a positive attitude, making the shopping experience that much more enjoyable. His professionalism and helpfulness really stand out, and he goes above and beyond to ensure that customers feel safe and cared for. It's clear that Malik takes pride in his work, and his kindness makes a real difference. Thank you, Malik, for your outstanding service!

We are regular clients of this M&S, the guards are familiar with us by now. Unfortunately yesterday, I had a casual shopping and wanted to try some items on female clothing line. Went in to the changing rooms, lady was so hostile. She asked me how many items I said 5, when she gave me the number 5 she hold stronger and I had to pull it awkwardly. Anyway whatever. When I came out she tried to be polite and formal. But I saw her face was so different when serving me and the customer after me, her face lit up on the latter. Idk whats wrong I came in dressed very politely, I dont even have a bag/purse so no way Im trying to steal. If she’s smart she would’ve seen that. my husband also came and sit on the waiting space like a normal person. I’ve had bra fitting here before and lady was soo lovely. Just this one time, I’ve been faced with either a hater or just a same ol same ol racist. But I’d rather take my business elsewhere. Why shop in a place that doesnt want you there?

Fast click & collect service for menswear

This store is nowhere near as good as the old one. They should have taken the whole of Debenham promises instead of squashing everything into 2 floors. As for the cafe it's a joke I have not yet been able to get a seat there since it opened as it's so tiny.

Such a drop in standards compared to the old M&S in Liverpool. Cafe grubby looking, service pretty shoddy too. But sadly a sign of the times. Though had to laugh at the £6 sandwiches, and the paper cups!!

How fantastic Lynn was, in the bras department. She helped me choose the ideal bra size. Little did I know I was wearing the wrong bra size ,for many years. Thanks a million ,Lynn.

pictures 🖼️🖼️🖼️ show Church St but it hasn't been there for a year and is now in Lord St

Need a place that has it all? Look no further than M&S in Liverpool! Whether you're after trendy outfits, fresh groceries, or everyday essentials for your home, this store has you covered. It's clean, well-organized, and perfect for getting your shopping done—and even grabbing a quick bite while you're at it!

One of my favorite shop to spend time and find a quality food and items🌸

How can a new store that size with a cafe choose not to have baby changing facilities.

Would love to know who was behind the design of the new store. To have only one toilet in the entire store is pretty poor. Not great if you're a shopper with young children. It's well known that M&S clothes are not the same quality as in the past, but sadly customer service has declined too. Unable to return a pair of jeans despite a manager stating they were faulty. Food court is nice food but is expensive, even compared to places like Waitrose.

If this is new design for M&S or just in Liverpool ? There are no customer toilets. They designed the new store like Flannels but the products not in this level. They want target on young but I think they will loss seniors. Suggest go for John Lewis with many toilets and much better cafe.

Ridiculously small cafe, with long queues for the toilet.

This new M&S has a very trendy feel. Set across the lower two floors of the old Debenhams, it has a very different vibe to the old one. Enter and face two tiny escalators; men and food upstairs, women and homewares down - the general atmosphere is one of bustle; not at all like the serene quiet of its predecessor. The men’s section is large, with a good choice. There are self service tills for clothes - a revelation! You can see where they removed the escalators to the upper floors. A sad reminder of the end of Debenhams. The food hall feels cramped and the sandwiches are far from the door - the old food hall was also cramped though, so perhaps this is simply the way. The food remains very good, but there is more emphasis these days on fancy foods and less on the simple. Overall it’s ok - a decent shop but feel less inclined to browse than previously. They want you in and out here swiftly I think. Convenient for Liverpool One, the food terrace and the Crown Court.

It's ok but the self checkouts are a bit odd, as many items are security tagged but there is no way for customers to remove the tags themselves, so a member of staff is required to assist. Surely it would be better to have manned tills, though I suppose that would mean having to actually spend money on employing people 🙄

I came in for a bra fitting today, and was served by Tina. Tina was so friendly and knowledgeable, she made the experience so easy. I came away with one new bra and suggestions for which to order into the shop (they didn't have my size in all styles). The new bra fitting room is smaller than the old one on Church Street but feels calmer and quieter, almost feels like you are in a quiet boutique rather than a large shop. Thank you Tina.

Terrible shop. Huge deterioration in customer service to say the least. I made a complaint via their website before Christmas. I'm still waiting for a response. They're not interested. Avoid

Try restocking your shelves now and then

I came in for a bra fitting with my friend earlier, I just want to say thank you to Tina for being patient with me and making me feel at ease and thank you to the lady who helped me at the till. Excellent customer service and highly recommended

Lovely experience with helpful clerks in the Women's Try On room. Clothing arranged very neatly with lots of styles and sizes available.

Amazing food hall and fabulous store. Modern and well presented merchandise. I arrived shortly before closing so was sadly limited for time.

Very disappointing , too small just not enough tables . Only one toilet !! Coffee served in paper cups and scone in a cardboard box ,just not the usual standard for Marks and Spencer .

Great new store but M&S who’s idea was it to make the cafe so small ? In my view it needs to be at least 3 times it’s current size ! This is Liverpool , a bustling city and selling cafe foods and drinks is an easy win for you ! EDIT DREADFUL- there are practically no customer toilets in this store except for one near the very small cafe . A big queue forms outside it. Very poor .

LG floor staff a female middle aged person, retraining required for ignorant and brassy behaviours.

A big thanks to Adam today on the Foreign Exchange desk. The guy understands customer services and is a credit to himself and M&S.

Very large brand supermarket on 2 floors. Clothing and food. A very large selection of items. Very clean store

Always decent quality I suppose

Tiny cafe paper cups paper bag to eat breakfast. Why the cafe is that small is unbelievable and no proper cups or plates very disappointing

Very disappointed in tiny cafe. We can usually rely on M and S when visiting a new town or city to have a decent cafe or restaurant plus toilet facilities. A big no-no for us. We have come to rely on M and S as a visitor to Liverpool for the first time. Will definitely not visit this M and S again.

I love the new store, the bakery is amazing

I came in as I had an item to return. The process was quick and easy. They have a food hall. I was in a bit of a rush, so I didn't browse through. A lovely store which I shall definitely visit again..

Went there no plates plastic cutlery had to ask for a glass witch was plastic got a cheese and onion pasty it was cold asked if they could heat it up to be told sorry no never again absolutely disgraceful

Lovely store apart from coffee shop and no toilets

Open up the tills tills, slef scan are and cheap. Even Poundland have staff at tills now

Marks and Spencer, this store is shocking, the cafe is tiny and miserable. My mum and myself made a visit to the cafe for a lovely coffee and toast like our store in St Helens and was shocked to see your store doesn't serve toast. A store in a popular part of Liverpool and the cafe is very poor . Availability of toilets is ludicrous if only one for all . Liverpool One Marks and Spencer wont be getting our Business in the future........poor......

I will never go to this shop again. Marks and Spencer you sadly let yourselves and your customers down. The ONE toilet is off a cafe, men, women, and disabled all share the same toilet which is accessed via the cafe/snack bar meaning the queue snakes itself via cafeteria tables. The layout of the new store ŵas somewhat akin to another off the shelf store in town in style and accessability being disabled made it difficult to find what I was looking for. To my dismay we searched for where to pay and found self service tills. State of the art machines with one helper to hand. Definately keeping the number of jobs down. Well done Marks & Spencer we won’t be coming back. Looking for somewhere to have a drink and a scone led me to hastily leave your store and off to John Lewis where shopping satisfaction was restored and I actually spent some money.

Nice collection of clothes and it was felt really modern store however staff are quite abrupt and rude with myself and other customers, especially at changing rooms and self check out tills. This stood out to me as other M&S stores I have found staff to be lovely and polite

Bit of a downgrade on the old store on Church Street. Shop is smaller being based over 2 floors instead of 3 and whereas the old store had a sufficient number of toilets, the new store only has 1 and is apparently only for users of the cafe. What a letdown.

I bought here my pregnancy bras, months later I went back and bought my maternity bras and yesterday I went back and bought normal bras. I absolutely love this shop, a lot of stock with an amazing quality/price. the best thing about it tho it’s the staff, super lovely and helpful. One of the ladies help me to find the perfect size, super sweet woman. The fact that people is complying the reviews about the coffee is appalling and ridiculous. Get a grip, It’s a clothes shop, not a coffee shop.

Decent modern store and quite well laid out.

The new M&S in Liverpool is lovely. They have a variety of everything you can buy in your local M&S.

Just awful. A brand new M & S offset by a tiny café that isn’t well stocked on a Friday afternoon. My favourite toastie; sold out. Bacon barm? Not after 11am apparently because it’s a ‘breakfast item’. Never heard of an all day breakfast, M & S? It’s served in my local M & S anytime it’s open. Customer service wasn’t up to much either. You really need to instruct your staff in basic customer service and introduce the concept of being polite. My first visit and most definitely my last.

I had a Horrible experience today when paying at a self scan till,after purchasing a product from the beauty section.I had Paid for My Product,and asked the Assistant if she wud,do the bar at the back of the product so it wudnt go off as I excited the Store,I then asked her Politely,if it was OK,to Which she Rudely Replied,You've Just Watched me Do It!!

Nice big store in a convenient place. Car park nearby

Very disappointed, limited range of products, small cafe, asked for directions to toilets, advised no toilets, only one disabled toilet

Before I start my updated review, I must state that I have always been a faithful shopper of M and S. After visiting its new location at Liverpool One, I must say I preferred its old location on Church Street, more spacious, and better choice of items. It comes across with the move to Liverpool One, that M and S don't value their customers as much as they would have them believe. The trend now is towards online shopping ( which I have nothing against) but not everybody wants to shop that way, some people prefer to see what there buying before making a purchase. Its all about making money with as little inconvenience to the stores as possible. This shows in the cafe they have now, way to small, customers probably loved the old store because the cafe was lovely and spacious, and a nice place to relax in. The most annoying aspect of the new location is the lack of toilet facilities. God help older customers with bladder issues who may need the toilet and may not want to run around trying to find one. Also pregnant women or people with disabilities. (Shame on M and S for not considering this) My closing sentence they need to rethink there strategy.

Star rating based entirely on the cafe experience which was extremely poor. Cafe is tiny for a flagship store of this size. Dirty, over crowded and only paper cups for drinks and paper bags for food. The same prices as other m&s stores where you are actually provided with crockery in a much better environment. One tiny toilet for the whole store. Very disappointing experience. Will not be returning.

Liverpool One Store. Visited 8th January at 3pm. Very disappointed in the cafe. Hardly any tables and the queue for the one toilet in the entire store going past my table. It made me feel uncomfortable. Why only one toilet in the entire store? Coffee served in paper cups and tables were dirty. Only one member of staff in the cafe. Lots of people complaining. The old store was so much better. Won't be coming back.

Who designs a brand new store with one toilet? And if the cafe wasn’t here the toilet wouldn’t be… only saved by the friendly coffee staff & coffee itself.

Disappointed to find there are no bathrooms in the whole store other than 1 disabled loo hidden in the cafe. I was told that they don't have toilets as there are some in the liverpool one shopping centre. Fine - but if you are elderly or heavily pregnant (like me) this isn't ideal. Strange choice M&S

So,so disappointed on my first visit to the new store. So much smaller than the old location further up church street, very limited stock and a tiny cafe. No way does this compare at all. Such a shame. I know it's easy to go online to order, I often do, but browsing in the big m and s in town was always a good experience, then sitting, chatting the massive cafe afterwards, all part of the experience. The new cafe is tiny and doesn't encourage you to stay, looks more like it caters for a drink to go. Why do this opposite a costa, which now looks like the better venue? I feel quite sad at the loss of the old store. Looked for clothes, my size not in stock.Looked at homewear, barely a display...not a lot of choice. Mens wear very limited...food court looked good tho- amazing cheese section. Shame.

Same quality products but on a much smaller scale than previous address.

The collection was good. But the staff is pretty bad and ready to help. Some provide the wrong information and some make faces at you if you are from another country

Had a take away coffee from cafe on ground floor did some food shopping, very good selection of goods.

After doing quite a lot of Christmas shopping here today, we looked for the toilets. A member of staff said there was one in the coffee shop. We moved on to continue our shopping in John Lewis. No problem with toilet facilities there. No problem regarding paying for items on the lower floor but on the ground floor it was horrendous. We queued for over 30 mins to get served because there were only 2 tills. The other tills were self service and on principle I prefer to be served by a person.

Joke of a store compared to the previous store. The new store is a lot smaller. Tiny cafe and there is 1 toilet in the new store for men and women. How to alienate a shopping base.

busy but not much choice seems to be directed to younger people

New store great food section and not as pricey as you think. Good selection of wine too.

I thought it was dark, overcrowded, signage very poor. Could not find what I was looking for and could not find the toilets. Overall a miserable experience, will not go back.

We were not impressed at all with this shop, felt like a cattle market, everything a mess and a total lack of customer assistants, won't bother again ,a shame you moved!!

Love and always spend money at m&s for years but for the very first time feel bad . Checking the food hall in Liverpool today around 19.30 , saw the persimmons on sale and wanna pick 2, the displaying staff just very impolite and not friendly said no not allowed yet . Well I can understand if you put a "ready to sale" time while the shop closed at 8 or the staff put on a vest to alert customer the shelf is not ready . Not a nice experience tho. Well eventually I picked 2 of those full price one , the only reason I pick the reduced is try to help nature fruits not go to waste or landfill. YouTube Japanese for those reduced items , is an interesting way to learn and improve

Patricia was a great help in getting me a suit that fitted. Saved a lot of time and stress. Would highly recommend.

Clothing and food store. Good quality products. Spacious store with plenty of options

Smart shop, what was the idea behind downgrading the cafe? Tables neatly arranged around the toilet. Hot drinks out of paper cups. Tiny compared to the old shop

Clothes lovely, food of good quality and cafe is a lovely way to end off your shopping experience

I personally am not keen on this new M+S it doesn't flow and walking through the old one I'd see a t-shirt or jumper I liked and often made an impulse buy, now I just pay a quick visit to the food and out

Love marks and Spencer’s as a brand but not this shop in Liverpool. Staff rude and incompetently trained

The new store is lovely, but the lack of toilets feels hostile to customer. They have a single, locked, disabled toilet room for the entire store. Which is ridiculous. Customers could spend more time in the store with adequate toilet facilities.

Food good but tables and floor dirty

Un baño individual en todo el edificio. Impresionante civilización ésta

Totally disappointing experience. Goodbye M and S.

Do not waste your time trying to call this store! The recorded message wastes time telling you they record conversations for training purposes but nobody answers… why don’t you use an external call answering service if none of your staff can be bothered? No wonder this business is struggling

Good shop. Nice and new in Liverpool One .

Lovely store ,plenty of choice. The cafe is a let down in the new M&S store in Liverpool compared to the old store one...its too small

Food hall is too small and is understocked.

OMG, the guy (with no name badge) so professional dedicated to his customer, we couldn't find ready made stuffing in the chilled section, even after we had been told where to look, stopped this gut, he looked, couldn't locate, asked a colleague, couldn't locate, we thanked him & moved away towards the tills, couple of minutes later, he appeared with a tray of said stuffing, dedicated to spend those extra couple of minutes on what was obviously a busy day for one customer, outstanding, employee of the month in our eyes. 🤗

Often shopped at M&S in the City centre ( both bought all our clothes there ) after our shopping always enjoyed lunch there, never again, the new so-called Cafe is nothing but a disgrace. Having waited a good 10 minutes to get one of the far few tables ( which looked as if it hadn’t been cleaned all day ) we took it upon ourselves to clean it. Our order was served in two paper bags, our coffee in paper cups which we had to fetch ourselves, no cutlery available, no paper serviettes available. All the time we spent there, was sitting next to between 6/10 standing persons waiting for the one available toilet. You have lost two good customers M&S, we will definitely be spending our money elsewhere.

Fabulous but smaller store now they have moved. Superb seevice

Coffee shop was a joke . Massive cue for toilet. Staff member told me to go to greggs

Always fresh produce and I never really have enough time to look at the clothing. The new M n S is truly superb.

Got some great bargains in the sale for my grandson! Nice store.

After our first visit to the new store I have to echo the remarks regarding the very poor coffee shop. As customers who visit Southport and Warrington, shop and have lunch, we were appalled at the size layout and general atmosphere of the coffee shop. A very disappointing visit. After another visit to the store we had already decided not to bother with the cafe but my friend wanted a toilet, we were amazed to learn there is only one in the whole store. She queued with six other people. Finance must play a part in the latest designs but really.

Joke of a coffee shope 10 tables for the whole coffee shop. Rubbish for a marks and spencer

The layout is terrible, takes ages to find anything in the food hall. Then have to wait ages for the self service checkouts while gormless people try to first master the art of queuing and then scanning barcodes. Whole place is an utter pain.

I have been 3 times and each time the low ceilings the cluttered displays lack of staff, make me want to leave immediately. There are so many self service tills it's mad. It's not as good, in my view as the previous location. It feels like a cheaper version of the store. I have given 2 stars because the shopping experience does not exist anymore here.I will write a review on the cafe and food hall shortly

Very disappointed with the new marks. Everything seemed cramped and connot find items easily. The coffee shop is an absolute joke. No tables, if you did manage to get one it was dirty. Coffee in paper cups sandwich in a bag, no plate. I asked for a knife to cut my sourdough baguette and was given a small wooden knife that wouldn't cut butter.The move I feel is a BIG mistake.

This review is based purely on my experience of M&S cafe where I am currently sat. What a shambles.10 people queuing directly behind me for the loo. No napkins, food served in paper bags. Had to clean my table before I could sit down. Was offered a wooden knife to get the tea bags out of the paper cups. Well below par for this M&S flagship store and not nearly big enough for a store this size. They have definitely taken their eye off the ball here, the rubbish in the picture has been there for over an hour already.

M and S without a Cafe. Coffee shop yes but far too small. Toliet facilities? Non existent. A disabled unit in the Coffee shop and that is it Actually 8 people were waiting in line to use the toilet. Just not up to the now expected M ans S standard

Everything on the same floor. Good

The food hall is amazing!.. and the staff were very helpful.

Visited marks and Spencer liverpool one cafe was dirty tables not cleaned que for toilets terrible one toilet for size of store uneceptable think need to get act together or food hygiene and infection control will be paying them a visit

FoodHall is good. Coffee shop is great if you like eating out of a paper bag. Nothing like old cafe. Smaller range in clothing & home. Very disappointing

Went to the cafe at M and S Liverpool. It is not even one 20th of the size of the old one on Church Street. Good luck trying to get a table! All hot drinks served in paper cups and the coffee is just not upto the standards you would expect. There is a toilet located in the cafe and people queue past the tables which makes a small cafe very cramped and claustrophobic. Very disappointed and although there are pluses with with the easy access to Liverpool 1 car park there are far better cafes throughout the city that will be getting my business.

Really miss the restaurant in the old shop, it was always busy, but offered good food for an affordable price. And the lack of toilets now is just ableist as hell. The food section is bright and well stocked, but the rest of the shop lacks the old charm. So a missed opportunity and poor planning from some suits in London.