Mrs Potts in Rossendale

This cafe is now under new management, the new owners have created a superb cafe. This is the second time We have had breakfast here in a Sunday morning and it is absolutely wonderful. Really nicely cooked and the thick bread served with it is very nice. Reasonably priced as well. We will definitely be back.

The cafe was dirty with food all over the floor and I had to clean a chair before it could be used. We were there for an hour and a half and not one table was cleared in that time, dirty pots were just left on the the tables. Teacups were delivered which were still wet. The food was okay but, despite pre-booking, we waited 5 minutes and we did not get everything that is advertised on the website as part of our afternoon tea choices. The table wasn't ready when we arrived and then when we did sit down we had to keep getting up and down to let other people through. The card machine wasn't working, but this wasn't explained when we arrived, we were only told when we went to pay. The staff did make sure we had enough to eat and drink.

Me and my boyfriend called for breakfast whilst passing today. It was one of the best full English breakfasts we’ve had in a long time! We will definitely be returning soon and would recommend to anyone

Me and my daughter visited for traditional bench it was amazing from start to finish so much for our money , the tea rooms and the staff was so welcoming they couldn’t do enough for us we will definitely be going back.

Booked the children’s party for 12 children . Had unicorn and dinosaur afternoon teas . They were amazing the kids loved it. The food was great the staff we’re very helpful and welcoming. Tea rooms very clean and comfortable.nothing was to much trouble. Would definitely recommend and will be booking again very soon for the Harry Potter.

Visited last week for 6 x unicorn afternoon tea was absolutely delicious the tea rooms is very welcoming and clean and the staff very helpful and friendly would definitely reccomend booked back in for next month to try a different afternoon tea

My friend and I came on Friday 1st of June for afternoon tea that we had booked the week before and received a booking confirmation for. Our booking hadn't been written down so the staff didn't know we were booked in. We were asked to go and wait outside even though there were tables free and a few minutes later a lady came outside and told us that if we waited another 20 minutes then she could get something together. We were unable to do this due to me having a medical appointment later on and when we explained this she said 'ok' and walked away.A review was posted on their facebook page and the owner replied saying that the cafe was busy and they offered us drinks whilst we waited. In fact the cafe only had one occupied table and we were offered nothing. The fact that Mrs Potts has decided to lie about what happened has made me lose faith in their business and I would never return now. They offered us 20% off in this reply to us but I am not willing to return after they have lied about the situation in order to save face.I understand that sometimes mistakes happen but I'm really unhappy with how the situation was handled and the lack of customer service that I have received. We weren't given a proper apology, weren't even offered a drink and then they lied in response to us and eventually turned off their facebook reviews so nobody can see the negative ones.I wouldn't recommend this place to anybody.