Based on 404 opinions finded in 2 websites
Opinions
Went for food at the airshow,probably the best chips iv had in a long time 😍 also got a smash burger so so nice, staff were very friendly the wait wasn't overly long considering the amount of people about I defo recommend this place for their chips alone we didn't sit in as it was busy which was expected, will 100% be back 😊
Tracey Martin . 2024-09-12
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The chips are very Good ne nice service and I like the sea view
Emilia Solosciuk . 2024-09-07
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Una mujer con muy mal carácter nos echo por qué éramos 4 personas y sólo consumíamos 3 porque una de ellas no se encontraba bien. A gritos y nos arrojó un producto de limpieza horrible
Marco A . 2024-08-28
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Their food was gorgeous freshly made, and plenty of it. Will be back again.
Meta Heaney . 2024-08-20
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Ordered for a family of four but I'll rate my own meal which was jumbo battered sausages and chips. The chips were mostly hard ends, battered sausages were greasy, stodgy, cold, burnt,low quality and not proper chippy sausages so avoid at all costs. I felt rather unwell after leaving. I'd try elsewhere.
William McCullough . 2024-08-16
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Small fish and loads of hard bits of chips. It tasted ok but would try other chippys before returning
steve hill . 2024-08-07
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Shop was very busy during our visit so the staff were trying there very best. Very long wait for the food however was not worth the wait. Greasy food and sausages were over cooked.
Linda Burns . 2024-07-31
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This was terrible, food tasted nice but was not worth a 45 minute wait! Wouldn't come unless you want to wait for you're food , we weren't the only people who hadn't got there food in over 30 mins
Leah H . 2024-07-20
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Called in this evening and the menu looked good and lots of variety. I ordered a portion of fish and a chip with peas and curry sauce. Ten minutes and the food was ready so off I headed looking forward to my meal, however the fish was small and resembled a house brick in almost every way apart from its small size and the chip with peas and curry sauce was chips peas and gravy. Won't be back
roger monaghan . 2024-07-15
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The man working there on 29th of June 2024 at around 1pm was a very polite and nice person so for that I give a 5 stars and the food was class.
BdTriix . 2024-06-29
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Omg worse chippy I've ever had, my friend ordered a hawaiian burger she didn't want relish & they had relish on it plus they charged her 30p each for the pineapple, lettuce & tomatoes. Its not a hawaiian burger with out it lol. She also got onion rings they were very small frozen ones stinking. I went for the battered sausages, worse move ever I knew they were a bit cold but when I looked they were pink in the middle. When we complained about the burger the fella was getting a bit cross & the lady that was doing the cooking told me that pork is pink & that they be cooked b4 they get them then cooked again when they are battering them, I'll never look at a battered sausage in the same way again.
H H . 2024-06-29
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In short, it's a bit grim. I ordered a hot dog, and my wife ordered a battered sausage and chips, with curry sauce. The sausages were essentially the same, as I had hoped for an authentic hot dog in my order, seeing as this place is attempting to give off an American Diner vibe, which is abundantly clear from their lack lustre attempts of adorning the place with Americana. To be fair, the food wasn't too bad, even though our server brought it over from the fryer to where we were sitting with his trouser fly down, which he must of notice me noticing, because as soon as his hands was free he zipped himself up. We sat at the front window, nearest the street, and watched as the locals scratched away at their lottery cards, interrupting the one selling point of this venue, the big window at the far end that looks out to the sea, breath taking, truly a feature window. Which was then interrupted again, by a staff member with all the vigor of a Roomba vacuum cleaner on 1% battery life, in desperate need of a charging station as she swept the floors before us. My wife would consider herself a bit of a "chip shop curry fan", and she enjoyed her meal, as did I, but by heck it's a depressing spot.
Darron Mark (DigitalNomadNI) . 2024-06-25
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visited tonight for the first time. Ordered a fish & a jumbo battered sausage supper. Fish was nice, however a very small portion considering the cost (£8.40!!) Battered sausages were not cooked properly, were cold and pink in middle. Handed back and was offered another portion to replace but declined as just felt 🤢. Didn’t get offered a refund instead so essentially spent £7.80 for just a chip. Overall very disappointing and won’t rush back!
Courtney F . 2024-06-19
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The food is great, always has been and if you sit inside you can get a great view of the sea.
dippypepsi 1 . 2024-06-09
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Bought £50 worth of food here including several fish. The fish, at £8.50, were very small portions and none came with so much as a single chip on the side. Tasted decent but not value for money.
Norm Burns . 2024-06-09
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Not sure what happened, but tried to get fish and chips there on May 31st, 2024. There was no sign up, but recognized the inside from the photos online. Can't guarantee if open now, but just something to know.
Kaleigh Kimminau . 2024-06-07
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Food was absolutely awful. Worst chippy I have had in my 58 years, avoid at all costs. Chips were stale, dry and tasteless. Fish was small and overcooked. Sausages were horrendous, batter was gross and burnt. Only plus point about this place is the view of the beach, such a shame.
Jim Devlin . 2024-06-07
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Loved this place. Staff very friendly and helpful. Lovely views of the beach if sitting in.
Catherine Harbinson . 2024-06-06
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Food definitely not as good as years ago
Holly Gilmour . 2024-06-03
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i havent been but im sure its great -no open restrooms
Dylan Murphy-McGuinness . 2024-05-28
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Mr. Chips Diner offers a taste of no-frills British comfort food. Stepping inside, you'll find a typical diner atmosphere - red vinyl booths, checkered floors, and a menu brimming with familiar favorites. The star of the show, unsurprisingly, is the fish and chips. The fish itself was fresh and flaky, encased in a light and crispy batter. The chips (fries) were a bit on the hit-or-miss side - sometimes perfectly golden and fluffy, other times a tad undercooked. Portions are generous, ensuring you leave satisfied. For a lighter option, the burgers are decent but unremarkable. The patties themselves were juicy, but the toppings felt a bit standard. Service is friendly and efficient, perfect for a casual lunch or quick bite. Overall, Mr. Chips Diner is a reliable option for satisfying basic cravings for British comfort food. It's a good choice for a quick and affordable meal, but it won't leave you with a lasting culinary impression.
Jaldeep Patel . 2024-05-25
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Quality chippy. Lovely staff. Great food.
jonny m . 2024-05-24
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Nice place, food is what you would expect, very clean and the staff were very nice and helpful
Padraig McGuire (BusManPaddy) . 2024-05-23
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Smallest fish supper we have ever been served, overcooked also, rip off prices, will never be back, avoid this place if you want decent food
David D . 2024-05-17
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IMO the chips are too chunky. The fish was small for the price paid
Pogo Trainer (Rathlynn) . 2024-05-05
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Honestly smallest portion of fish I have ever had and for £11.50 you’d expect more! The rest of the meal was good.
eamon butler . 2024-05-05
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Stopped here for something to eat during a day trip to Portrush as I thought it would suit the kids. Dirty, expensive and the worst food I've ever had. Save your money and go elsewhere.
Goldielocks911 . 2024-04-29
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Great sausage and chips at good price.
Dave james . 2024-04-19
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This place I imagine is a bit of a tourist chip shop rather than for locals. The big advantage to this chip shop is you can sit in for no additional cost. Service was very friendly. Prices maybe slightly above average but understandable given the location and seating. Ordered 2 chicken fillet burgers but was given a chicken fillet burger and a fish in a bun. The server quickly sorted out the issue very professionally. The chicken fillet was massive although it was fairly bland and greasy. I would not rush back but handy for a seat if you are in Portrush for the day. Overall I would give the place a 3.5 at a push.
Neil Woodside . 2024-04-03
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Got beef burgers upon them being eating until we noticed that the burgers where half raw needles to say my young boy was sick upon finding the raw meat because he had about 3 bites before noticing and my bother also sick upon taking two bites his was half raw also
Angela Caldwell . 2023-12-31
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What wonderful potatoes, it was so nice. Ask for gravy and curry mix as that is the best thing for taste. The clock on the wall is still on British Summer Time in November but that did not cause any inconvenience as I have a clock on my phone. Thank you and I will be back for more chips.
Clar Oibre . 2023-11-13
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so bussin best chippy i’ve ever had
Austeja . 2023-10-21
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Fish is terrible and its not fresh it's frozen
Me To you . 2023-10-12
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Food is awful i thought it was good with lines outside it but nope waited 25 mins for food it was horrible over priced to
Ash Heather . 2023-08-05
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awful food overcooked having tried this place twice there will not be a third visit how this place gets away with charging folk for this rubbery burnt rubbish is beyond belief Has opportunity to be a gold mine but for now under currant management its just a coalmine pity there was not a zero rating
keith johnston . 2023-08-05
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Lovely food but wait was horrendous.
Noah Elliott . 2023-07-19
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The best in Portrush, perfect for fish n chips to take down to the benches beside the sea
Stephen Bradley . 2023-07-11
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Went here yesterday. £25.20 for 2 fish suppers, and 2 small bottles of Fanta. We had quite a wait, even though there was only 4 people infront of us, and 2 of them had only ordered chips The chips were ok, except they forgot to put any salt and vinegar on them. The fish however was absolutely disgusting. Completely overcooked, and rubbery. Got to b the worst fish I have ever been served. It went straight in the bin. No way could anyone have eaten it. We will never b back 🤢
Sandra Williamson . 2023-06-15
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Delicious! Tasted super fresh and good location :)
Steph Vencalkova . 2023-06-12
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Got the takeaway, waited 45 minutes and the fish was overcooked and really difficult to eat. Rubbery fish and burn batter. I thought it would be better while it was busy but probably better to go when it's not busy
johnnyboy2459 . 2023-06-10
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I had food poisoning from here years ago. I'm sure it's different now
cliff owens . 2023-06-09
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Never again bad food long wait a real mickey mouse operation.
John Craig . 2023-06-04
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Really surprised how bad this place was. It was a really long wait & then it was the wrong food when we opened it at home. Even then we ate it and the quality / flavour was poor. 😐
Grand So . 2023-05-30
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When i am in portrush i will call in occasionaly really good food well cooked no grease pleasant staff uually in the summer they have a sit in area Everyone needs to try it once you will return.
Robin Coulter . 2023-03-22
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Just had a fish supper with peas, and could not fault any of it. Good quality, large portion and good value. Only needed one supper between two of us. Cooked when ordered, short wait, so was freshly made. Friendly staff. Would recommend . Hate to see bad/negative reviews, so just posting a positive one👍
Roz Bielby . 2023-02-09
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Not a great experience this time round. Delivery took over 2 hours really was so disappointed food was cold by the time it arrived
Benji Leckey . 2023-01-30
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Was down working called in for lunch. Out of this world beautiful and portions were massive.
Stuart Wilson . 2023-01-27
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Staff really friendly... but .. the food was not good .. the fish was burnt and crispy ...only blessing was i had ordered a portion of chips with it .... Maybe it was one of those days ... But. I'll not be back
Sam Robinson . 2022-11-11
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This place is a disgrace the staff are so rude its terrible, had to wait at least almost 2 hours for chips and battered sausages never order from here it’s not worth the WAIT.
SOPHSCHARMXO . 2022-10-19
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Came on a Friday afternoon at the end of September and had just one fish supper. It was everything you would expect and want from a fish and chips takeaway- so for me it was much better than the others who posted negative reviews.
Chris L. . 2022-10-01
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Called in when the delicious smell got the better of me, chips, sausages (which are massive) and a few pasties between us and we where more than pleased.
Andrew Finn . 2022-09-12
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Very good chips and gravy/curry with just a little bit of a wait
Riley Kirkham . 2022-08-16
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Chips were okay. Nothing more than that though. 20mins waiting,and wasnt waiting in a que. Orderd chips and curry sauce, expecting a medium chips and a pot of curry sauce. Instead I got curry and mashed potato. On what looked like a kids portion all for the value price of 4.50 Restaurant looks like it's run by teenagers who don't care.
Jake Lewes . 2022-08-05
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Tasted OK. Woman at the counter was OK, not overly nice but not rude either. Price was slightly higher than my local chippy but not all that much higher. The wait time was a long long time for what it was. I probably wouldn't wait again, all I got was chips and it took almost 20 minutes, most other chippies give you it almost instantly as it's such a small order.
Lolita Goth . 2022-07-21
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We always get a Mr chips when we are in Portrush, always very tasty and good value too. It does take a little while but it's all made fresh so I don't mind so much.
Adam Fleming . 2022-07-17
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Tasty Hawaiian Burger but Mr Chips charges more than advertised price on menu board. That's illegal!
Janis Wilson . 2022-03-10
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Was here tonight use to be the best gravy in the country it was dreadful. I got a chip cheese and gravy and it was tasteless. One kids chip and curry was grand bt other kids sausages looked great but tested dreadful
Deborah Mcalonan . 2022-01-23
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Need to wait around 10 minutes after ordering the food and it’s worthy! Chips are very crispy and delicious, also love the juicy chicken nuggets!
Blair Hu . 2022-01-22
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Great food, both my wife and I love it and bonus is so do our children. Far better food than the other not to be named fast food chain not for away.
Philip Millar . 2021-11-28
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Went to get food last night at 7:30pm...... was closed yet your times says open til 11pm
David Pennell . 2021-09-15
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Drove here specially for their chips delicious 🍟😋
Amanda Weightman . 2021-08-18
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The best chippy that I know, I truly could not recommended this place enough. Just had the best curry chip of my life. Every chip was covered with sauce, not just sauce on the top, yet each chip remained crisp on the outside and fluffy in the middle. A good range of chip sizes, from fat fluffy ones, to small crispy ones. Just a dash of vinegar, not swimming like most places, and the sauce itself is the best I've had. Lots of flavour, without being too spicy. Truely fantastic.
Peter Morrow . 2021-08-18
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Slow service and the chips tasted like fish. Couldn't eat mine 🤢
karen anderson . 2021-07-14
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DO NOT EAT HERE! Awful service, slow and rude staff. Not worth the price for the food, mean spirited people and were rude to every customer walking in.
Nathan Crowe . 2021-06-27
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After a patient wait of 15-20 minute, got two fish suppers. Upon opening to eat, one fish was burnt to a crisp and inedible. Other fish was partially burnt. One fish went straight into a bin. I really don't know how anyone can possibly have the cheek to serve that to anybody in that state? Do the staff know how long to cook fish before it becomes overcooked? Needless to say, I won't be going back here.
Irish John . 2021-06-26
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Good food premises very small customer service slow
Norman Henderson . 2021-06-15
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Awful Food that was burnt and far too expensive and took too long to get
Sean Brown . 2021-06-04
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Asked for 2 cowboy suppers order 25 on the 2nd june ,got back to job no beans an sausages over fried , wont be back
arnold kennedy . 2021-06-02
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Decent meal if theres little other option. Usually a quick service.
Joe Nicholl . 2021-05-11
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Quick to order, fast service and the food was 1 of the nicest I've got in ireland to date and I've travelled most of irelands coastal town top class defo be visiting again 👌👌👌
Smg . 2021-04-25
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Great grub, great service a proper chippy
Clarke McCormick . 2021-02-27
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Visited tonight to get two mini meals. 2 girls working. 1.They were not wearing masks, or gloves, and no sanitiser for customers. 2. The service was barely polite 3. I waited outside in the cold for 2 mini meals for almost 30 minutes. The batter was good. The chips were edible. I won't be going back again
catherine jayat . 2021-01-03
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Everything we had got out of it tonight was lovely and nicest feed I have eaten out in chippy in a while. Really recommended and 5 star rating
denver calderwood . 2020-08-15
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Excellent food every time I visit in my opinion the best food in the entire triangle area you should call when visiting Portrush
STEPHEN MAGEE . 2020-07-30
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Bloody brilliant nice chips and Mr chips was so sound, very lucky I was able to meet him!
Zach Miskelly . 2020-07-13
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Absolutely shocking service from young Dark haired lady. Was ignorant from the beginning and didn't think I was a genuine customer so was contimplating taking my order. I then asked for red sauce on my burger and received a sarcastic remark. To top it all off received my burger wrapped in tin foil...Once a Good Chippy rapidly going down hill in terms of service and quality of the food.-16/02/20 @8.15PM
Stuart . 2020-02-16
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The truth is keep driveing to chequers in portrush or you will get a bad meal trust me
Stephen Lyttle . 2020-01-20
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One of portrushs best chip shops. The staff are really friendly as well. The menu is not to badly priced. Can be quite busy on a good day at the port.
Pamela . 2019-11-09
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I visited this chippy on a teatime evening, hoping to have a good fish supper. I ordered and the service was great. The staff were friendly and chatty and helpful. The meal arrived after the drinks so I thought great... perfect. How I was so wrong! You get the food wrapped in paper as you would carrying out and also plastic cutlery. I would see through it if the meal was cheap and this is the reason. It worked out quite expensive. The food certainly was hot, but as soon as I stated to eat the fish, I came upon bone after bone that put me right off. My son actually swallowed a bone and took him a while to try and clear it. In actual fact, the most of it went down the shoot into the bin. A total waste of money. The chips were undercooked, and quite a few hard chips which I couldn't eat. I was so disappointed...I refuse to go back. The place is clean but for the food, definitely not recommended!
Lorraine H . 2019-10-24
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With the carry out Chip Shop closed for renovation, I used the sit-in Diner part of this establishment which can also be used for carry out.. The food is excellent, fresh with large portions. The most important part is the cleanliness of the premises. Absolutely spotless. Over several nights we tried the Fish, Pasties, Chips and of course Mushy Peas. All Excellent. The only disappointment was one evening a side order of French Fried Onions was overcooked because the two girls on duty were so busy talking they overlooked their duty. This would not put me off for one bit, as the other food was cooked to perfection. Will certainly return.
Brian G . 2019-10-19
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I loved the food my s/f chicken burger with cheese and bacon was amazing and the missus loved her spicy chicken burger with lettuce and Mayo deffo go back next time I'm back to portrush 😎😎
Knoxville Knox . 2019-09-28
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Worst fish supper I have ever had
Raymond Farren . 2019-09-22
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Lovely dry chips and friendly staff.
Jonathan Campbell (Picture Framing) . 2019-09-09
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A little expensive bit excellent chip shop
Winston Bell . 2019-09-07
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Good fish supper and chip. Quick service
Davidk Anderson . 2019-09-01
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The chips were dark brown and tasted like cardboard but even worse was the battered fish. The batter was bright yellow and very thick. I picked the fish out which was watery and tasteless and covered in yellow slime from uncooked batter. It was expensive and overwhelmingly disappointing. Avoid!
lindsays624 . 2019-08-30
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Got two hawaian burgers no onions no sauce.i ask every thing on them meat was really greasy chips not great.students workin and havent a clue.more make up on and fake tan and not listenin wont be back the price £12.90 for rubbish.
J675432 . 2019-08-16
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Als wir auf unserer 4 wöchigen Irland Reise mal so richtig Appetit auf Fish and Chips hatten, wählten wir dieses Lokal und haben uns das Essen mit genommen. Es hat unseren Heißhunger gesättigt und die Portion war schon eher zu groß. Alles in allem hat es uns sehr gut geschmeckt und war genau das richtige für einen Mittagssnack.
Martin Heusler (mworld) . 2019-08-08
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Yesterday me and family where at this place and it was AWFUL! It was DISGUSTING! We got served food in bags, the place was smelly, the food was DISGUSTING! It tasted as if the food was cooked down a drain! All of us felt sick after eating the food! The building was FILTHY! Chips everywhere, rubbish everywhere bottles everywhere! I would not go back if you paid me too! Adjectives: DISGUSTING AWFUL DIRTY FILTHY MESSY SMELLY! DONT GO THERE!
ASMR L . 2019-08-06
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I've spent some time in Fish and Chip shops over the years, and when we went to PortRush, we were looking for an authentic, sit in "Fish and Chip at the seaside" experience, Well we certainly got an experience...First: The venue, although did have an outlook of the see, was cheap and plastic. Food was served as a takeout and you had to eat on from the paper, with the plastic folks provided.Secondly: Chips and other food that comes from a fryer are traditionally oily and greasy - This is part of the charm... However Mr Chip somehow managed to suck every but of moisture out of the food to the extent is was practically inedible, not to mention the glupey dry curry!Worst food I have ever eaten, and I'd consider myself fairly well travelled having eaten fish heads with peanut butter soup and Indian vegan train concoctions Also, if the staff smiled and maybe do a Customer service course, that might also help.Regards
Adtaustin . 2019-08-06
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Big portions clean the girls were very pleasant but the public have no manners there's a seating area with no extra charge so people just go into it eat there food & leave don't even clean there mess disgusting behaviour but those lovely girls have to👊👊
Suzanne Anderson . 2019-08-02
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I enjoyed my baked potato with cheese and coffee they were both good quality and very reasonable at £3.60. Being able to sit in with a sea view was a bonus.
Alibali27 . 2019-07-28
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Good chipper food at very reasonable prices.. It's nice being able to sit down and enjoy your food..
bernard cameron . 2019-07-25
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Worst chippy in the world. If I was able to rate this place between 1 and 10,000 I would still struggle to justify scoring it a 1. There are 2 main areas for concern. First there is the staff and the atmosphere of the place. There were 5 young ladies working behind the counter, to say they were miserable is greatly under stating their demeanor. Doing anything seemed to be an almost impossible chore for them all. This gave the place a very uncomfortable and depressing feeling. Secondly there is the "food", if you could call it that. I only ordered chips, big mistake. Imagine this, chips cooked in oil that was not hot enough. So what I got was pale coloured mushy chips on the outside that were raw in the middle. That was bad enough, but they were saturated in oil and the oil smelled and tasted of rotten fish. I tried 1, quickly spat it out and tossed the rest in the nearest bin. I seriously doubt that the oil used has been changed in months. I decided it was better to go hungry rather than risk food poisoning. I would have gone back to complain, but I couldn't stand the thought of going back into that depressing environment. This place is to be avoided unless you enjoy eating rotten fish flavoured oil and food poisoning.
Derek Buchanan . 2019-07-22
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We called in last night for fish and chips. The blonde girl was rude and miserable looking. Granted it was very busy with the open being held in portrush but the rest of the staff were pleasant enough. The fish was over cooked so won’t be rushing back iam afraid
colettec79 . 2019-07-21
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Great food portion sizes vary day to day
karen peters . 2019-07-20
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Almost the worst fish 'n' chips I've had. Fish tasted 4 or 5 days old, why you're next to the ocean, then the batter was still wet inside, take away boxes are made for toddlers, threw half of it away & whats up with the confederate flag?
Soniq Senz . 2019-07-17
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Only had chips and those were fine, but wouldn't rate too highly based on that. The decor in this place is honestly hilarious though. I'm from the states, and to my amazement, I find a giant picture of the confederate flag brazenly displayed in the restaurant. For those unaware, the confederate flag is that of the side that was trying to preserve slavery in the American civil war so... perhaps not the best thing to be hanging in your diner.
Joshua Kastle . 2019-07-15
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The food here is very good. I get something from this place every time that I visit Portrush. The staff are pleasant and the price is reasonable.
Daniel R . 2019-07-03
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OK “chippy.” There are two restaurants with very similar names under the same management, about 30 m from each other. This was the diner, further north than the other, and it is the one that features both takeout and eat in, and uses vegetable oil, whereas the other uses the more traditional lard. When I walked in, a woman was pushing her food back across the counter demanding a refund, claiming that the food was inedible. She prevailed. I ordered takeaway at the counter anyway and I am pleased that I had a different experience. I ordered onion rings, fried battered cod, and well done “chips“(also called French fries), and this served 2 adults, with food left over (portions are large). They do not offer tartar sauce, but do offer a bewildering variety of condiments to purchase. I chose garlic mayonnaise. Ketchup was not listed, but I found that whilst waiting for the food I was able to enter the seating area of the restaurant and fill two little plastic cups with ketchup. The food had an odd smell, a curious detail, because it tasted fine. I did not ask which “vegetable” was the source of the oil, but I hoped it was not cotton. The well done chips were not in fact well done. Other reviewers describe the portions as small, which baffles me. They were rather large (the portions, not the other reviewers). For a restaurant of this type, the menu is extraordinarily diverse. If you are from Glasgow you might not have any trouble understanding the local accent, otherwise, you might.
Moke tubbe (Moketubbe) . 2019-06-26
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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307 Opinions
Food is really good, but it’s annoying that in the Wine Bar you need to order at the bar. This is annoying when with friend groups and even worse when you need to get your own cutlery and napkins. And they charge £26 for a main including sides for the pleasure!
501 Opinions
Loved this restaurant, food was beautiful and the staff were so nice, I thought I'd left my purse there and they were so helpful helping me to locate it. We ate there twice on a 3 day holiday ♥️
133 Opinions
Hadn't used one of these before as I thought it was a little too much california coffee shop but was very pleased to be able to get a good quality fry. It was the last item on the menu on the flashy screen on the wall and I felt a bit under pressure deciding what I would have in the queue at the till. Still It was very good, very well presented and I was able to swap the beans and black pudding for other items which is great. More room inside than I had thought and I would definitely be back.
499 Opinions
I only put stars so I could ask - is this place EVER open?? Tried to take the family to dinner there and it's just never open, no info online about how to contact them, is there some kind of secret club that im not in? I'll change my review to five stars if the management actually reply with how on earth to make a reservation!