Morrisons South Shields Cafe in South Tyneside

Not a very nice supermarket or place to shop and not good for older people like myself. Could be a lot better. with access.

Old and badly designed store with more miserable looking security guards then miserable looking staff. You have to walk 5 miles to get in to the store past a narrow corridor as entrance is right at the other end of store. You are told not to enter through the tills by angry staff and when you have finally got in to the store you can not get out if you have bought nothing as you are gated in and the alcohol is in locked glass cupboards. You then wait for 20 minutes to be bossed about by a talking till that never works as most of the staff tills have gone. Feels like being in Alcatraz and you are treated like you have done something wrong rather then a valued customer so not exactly a pleasurable shopping experience so now shop at Asda.

Absolutely disgusting service had to wait over 20 mins for a sandwich but staff who came after us got there meal more or less straight away .

The food was quite tasty and reasonably priced. The waitress however was miserable and couldn't be bothered to take the table number out of the holder but asked us to do it. The gents toilets were not up to standard. The floor looked as though it had several layers of covering all of them worn through in various places and far from clean. There was no soap in the dispenser despite the maintenance sheet having been signed to say that everything had been checked regularly. On the escalator to the shopping level there were numerous missing panels in the low ceiling revealing dirt, wires and other things. Potential hazard to users. It seems the management aren't on top of the maintenance side of the store.

Was told there was a 15 minute wait for a sandwich and a cappuccino.Nobody told me you had to help yourself to hot drinks.Sat for over half an hour.When she came with the sand ich it was not what I ordered.Got up and left,terrible service!

Went in with my friend and our 2 boys ( toddlers ) and saw the free child’s meal of you buy and adult meal for £4.49 or more. I ordered a jacket potato with tuna and coleslaw, a drink and a meal for my boy. It came to £10.55 and I asked “ I thought the kids meal was free?” If you spend over £4.49 on an adult meal and I said I did but the jacket pot with tuna was £4.48 “but I added another topping on?!?” That doesn’t count the initial first meal needs to be over £4.49 !!!! Then my friend was creating her own breakfast over £5 and they refused her free kids meal too ! I then asked for a chicken sandwich which was £5.99 but they had no chicken and then got told no fish fingers either and that was the kids meal I had tried to order. We just got our stuff and left ! Went to Weatherspoons instead. If you’re after a cheap kids meal head to asda as they charge you a £1 for a kids meal with any adult meal and it was a lot easier than Morrisons !

Disappointed food had a chicken burger the bread was mold chips was was disgusting 🤢 tables and floor was dirty and there was a crack in the window the kitchen look like a rat place do not go here go to the nearby McDonald’s.