Morrisons Cafe in Stoke-on-Trent

Went with my wife to have festive 2 course menu ,what a mistake, worst ever,cardboard tastless turkey slices,burnt parsnips,aunt Bessie roasts ,powdered potatoes ,cold Yorkshire pudding,under cooked pig in blankets,white colour. Please steer well clear.

When we arrived there were no tea pots thr coffee machine wasn't working, then to top it all we had to wait for knives so we could eat our lunch. Not at all impressed that will be the last time we use the cafe when we do our shopping.

Visited today for coffee and cake. All the trays were dorty.and wet , also all the plates that you were supposed to put your food on were also wet, no way you would want to put food on them. This cafe ha as gone downhill big time and it's about time the management sorted it out. We left without using it .

Food did not arrive due to fault with ordering machine the calll a lier 3times then suddenly the manager showed a receipt that could not be read

Absolutely filthy, slow service, wrong order, seriously felt like leaving my food untouched and walking out. Never again

Darted in here whilst on our day off to grab a quick breakfast. Well what a waste of money!! For a cafe that gets its food direct from the store the food quality was shocking !!! Cheap on everything!! The food was look warm at best!! And felt undercooked in places like tomoto and mushroom!!! Bacon looked like ham had no colour !! Won’t be returning

After waiting 30 minutes for a breakfast I asked a staff member how much longer....she said 20 minutes so I asked for a refund....terrible customer service...the lad who issued the refund told my friend a lot of staff were off sick and that he was also feeling ill...fills you with confidence...we immediately went to wash our hands!! No hot chocolate in the machine and no explanation or apology when my cup was filled with milky water...if we had been told there was a wait on food we would have gone elsewhere...this cafe is not fit for purpose.

Oh dear. 1.30pm no all day breakfast available. Opted for Turkey dinner. No Yorkshire puddings. Suggested they go shopping and buy the ingredients necessary. Tables weren't cleared or cleaned. Staff wearing chin masks. No aocial distancing.

Trays filthy, service slow tables not wiped food cold, floors have crumbs and food under most tables 10am on a Friday visit. Screens that divide tables look like they have never been wiped

Not happy with the very slow service or the food. The woman on the till kept disappearing in the back so queues built up at the till. I had to ask at one point if anyone was actually serving. She then reappeared from the kitchen and resumed till duties. My friend had a sausage sandwich , the bread was too thick and very dry. I had the full English breakfast. We had to wait over 30 minutes for the food. The mushrooms on my full English were withered up and rubbery so completely inedible. The beans were lukewarm despite having been microwaved. The only decent thing on the plate was the egg. The staff bringing food out to the tables were walking around asking people if they had ordered things despite the fact that customers give their table number when ordering. This place needs organising and overseeing as a matter of priority. The Morrisons cafe in their Leek branch is brilliant in comparison. The staff are very helpful there and the food much better.

Well where to start! 1. Waited 30 minutes before getting served (3 of us ordered 2 big breakfasts and 1 small, with only 2 other tables being busy throughout the canteen, and guess what! when our food arrived it was almost cold. 2. The amount of food you now get on this new healthy choice menu (big breakfast) for £6.50 is ridiculous. Not only does it cost £2.00 more than the previous menu of just over 18 months a go (prior covid-19) but missing is half of the hearty breakfast they once served. 3. Since when does a kids portion now fill a grown adult! this wouldn't fill a truck drivers dog. 4. Morrisons great full English now gone (RIP or RIP OFF!!! You decide) the small, large and big daddy breakfasts where offered for a reason, for the customer to decide what to order & what to eat, not you. Very Disappointed.... PS. And don't use that stupid order machine.

I had a great customer service today showing her what I wanted. I need a sandwich for lunch with my friends today it’s was great.

Hubby and I went to Morrisons to eat before we did shopping a day earlier than normal as we had an appointment the next day. We ordered Fish and Chips and to be honest it was very nice. However, the trays are terrible, they were wet and looked quite dirty, I wiped one with a tissue and it looked like tea that I wiped up. I would say at least 5 out of 10 tables were dirty with used dishes on them. I cannot say its the staff`s fault, they were running around serving customers and it was obvious they were short staffed. I feel sorry for the staff as it is them that get the bitter end of customers tongue when they get fed up of waiting for food. Just one more thing, almost all the girls aprons were dirty, covered in food. The standards have really gone down as with the shop in General

Went yesteday(black Friday) never again, half an hour in que to use the stupid machine to order food, and 20 min for food to come out, then order was completely wrong paid extra for toast lady said she would get it but never come bk with it,no apologies nothing, food was freezing and greasy one member of staff bringing food out in a packed cafe, morrisons really need sort this place out won't be going bk again, disgusting service

Called into the cafe for breakfast before doing a bit of shopping. I’ve not been here for some time. They have introduced a computer order screen, it’s not overly challenging to use, if a little long winded. You can still order at a manned till if you’d prefer. I must mention, my receipt was not checked at all, it would be easy to pick up a drink and walk away when the cafe is busy...just a thought to management. Ordered a small breakfast at 9:15am, it arrived at the table at 9:55am. The waitress was apologetic but by now I’d drank my orange juice and my coffee was luke warm. The breakfast itself was not hot, just warm. I’m in no rush to return.

We normally come here quite a lot for tea and breakfast but today was terrible my meal which was chicken tika was completely covered in water from no one draining the rice before adding the sauce this made it have no flavour at all and...

Not the most cosy plase perhaps but clean and very reasonable prices. We stopped here for breakfast and it was good. I like the supermarket as well.

Not the most cosy plase perhaps but clean and very reasonable prices. We stopped here for breakfast and it was good. I like the supermarket as well.

As usual pop in friendly staff, good selection of fare. Child friendly menu choices, comparative prices as supermarket diner's go ☺

Advertised on windows selection of teas. Ordered an early grey to be told on had normal tea or peppermint. No skimmed milk available and no lactose free milk ( had soya but that tastes rank in tea )

Good service but can be slow at times think they may need to open another counter when its lunchtime to accomodate people especially if they only have half an hour for lunch. Always extremely busy but staff are wonderful and helpful. Sandwiches seem to run...

Use this cafe quite a bit has I shop here, never had a bad meal, competitive prices, good portions and friendly staff.

Four of us have been having lunch here once a week for a while now after we have shopped, the last few weeks the service has been getting slower and requests have not been granted, today was the last straw, 3 of us had bacon...

I enjoy eating here before I go to the cinema or whenever I'm pottering around the shops.. Always have the English breakfast which is tasty, they allow you to add things on too. Good options on kids meals and the hot drinks are self serve...

My wife and I decided to pop into this Morrisons today after a visit to the retail park. The service was slow and the lady on the till was not particularly helpful. We ordered a Big Breakfast for myself and a Flying Start for my...

Cheap and cheerful, excellent value for money. Great team of staff. Don't expect a £20 meal for £5. Keep your expectations at a level appropriate with what you pay and you'll be happy

Went to morrisons for Sunday lunch whilst shopping advertising £5 so we both decided to have chicken/beef The beef came was packet meat tasteless disgusting The chicken came just splat on the plate made me feel sick there was the skin and bone hanging on...

Visited this Morrison's cafe on 25-3-2016 after waiting for quite a while for our breakfast which we were told there would be at time of ordering, we were very disappointed when it did arrive it had items missing and those that were on the plate...

Visited in July and I found this to be poor. The meals took a while to arrive and some of the items had gone cold. Very poor service.

The staff are always friendly, service is good, reasonably priced meals which are delicious and good value for money. I use Hanley and Milehouse Morrisons cafes in Stoke-on-Trent.

Are you sure it's not Tesco? No Morrisons here, ther is a B and Q, Aldi, a bew Veterinary practice but no Morrisons

decent choice of meals but has a habit of being cold when served can be very frustrating when expecting a hot meal. the queues put a lot of people off standing sometimes up to 20 minutes to get served decent prices for a supermarket has...

Regular visitor here, good value meals, freshly cooked. good choice and special offers available to all highly recommended

Lets say I could write a story on what happened but I will keep it short. As a company they are unable to accommodate people with allergies. To top it of we received terrible customer service with a member of the public mocking our situation...