Moor Mill Beefeater in St Albans

Ok - but not welcoming. The Doom Bar was the only non keg beer and was a little disappointing.

Lovely birthday meal...stunning surroundings and our sevice was fantastic with Nancy who was so attentive.

I visited the Moor Mill to have a dinner out with my friend and boyfriend. It had great service and a great range of food! The food came out reasonably quick. It was a lovely place to have dinner! It has a very inviting atmosphere and felt very cozy and an old-fashioned vibe about it. I would recommend eating here for sure!

Nancy the waitress was really attentive and working extremely hard xx

Sat down for 30 mins for breakfast not a peep. 1 poor guy running around doing everything. All the buffer drinks etc were empty. Useless

I booked a table at this restaurant mainly because it had a disabled symbol on its Google map entry.  I reserved a table online and requested a table with step-free access.  The table was confirmed for 12:00. My family and I so wanted to enjoy our time at the restaurant but, from the moment we arrived, we knew it was off to a poor start as the servers looked harassed and the tables were not ready. It also became clear that the main seating area was upstairs but there were a few tables downstairs, so they sat us there. Service was slow and it's just as well we weren't in a hurry. After an hour of waiting, the roast dinners were served, and they were okay, but we were not even asked if we would like any condiments when the food finally arrived. The food cooled quickly because the inside of the restaurant was extremely cold; in fact, it was warmer outside when we left on a five-degree cold winters day.  A very disappointing experience from a well-known chain of eateries.

We had planned to stop here for all you can eat breakfast in the middle of our morning walk. The food is as you would expect from a beefeater - enjoyable but nothing amazing. Would recommend fried eggs instead of scrambled (which were a bit dry). Sausages were GF, which is great for my husband. Would recommend you order extra beans as the portion was small. Toast/croissants/crumpets were self-serve, and there was only one 4 slice toaster, so I often had to wait. Coffee is out of a machine, so it's not great but not as bad as instant. Limited tea varieties and no hot chocolate. The waitress Pat was excellent but I felt sorry for her as she was the only person working that morning (usually 2 people) she was literally running between tables and still trying to keep a smile on her face despite how stressed she must have been - she needs a bonus or double pay that day! Would happily return another day though.

Visited Sat 25th Jan. The waitress is doing a brilliant job at trying to keep customers happy, the same lady as previous visits. All staff are as helpful as can be. BUT..a lot of the food in the Mixed Grill was cremated or very dry, cheap wheat-filled sausages, undercooked tomato, over-cooked eggs (no nice runny yolk!), gammon like salty hard cardboard, dark brown and over-crunchy onion rings The 75 bacon burger - it was ok in the middle, very tasty BUT dry and cremated around the meat edges. Nice to have home-style coleslaw but no flavour in it. Glad they serve ketchup in a bowl with spoon instead of silly plastic satches. Nice pot of tea. Surroundings are much shabbier than they used to be. This isn't meant to be personal but the supervisor/manager could look a bit less like he's just walked out of his own kitchen. NOT like @Beefeater as we knew them years ago, a disappointment. Sorry Moor Mill.

We were serves by the new manager who had her phone under her chin busy talking whilst taking our order!!! Food was cold clearly under staffed not happy customer and yet had been there many times very disapointed

Staff were slow didn't ask if we needed sauces we also had to get up and get cutlery from another table as wasn't brought any after they took ours steak was so fatty couldn't even cut it

Delicious food and a great atmosphere.

The venue is great - service is normally good - food could be better.

Excellent service by Lisa and colleagues. Thank you.

We visited here for dinner between Christmas and new year. We had a table of 8 upstairs in the amazing setting of the old mill. The place is unique and felt like being on an old ship. The service was very good throughout, unfortunately due to supply issues the menu was reduced, which we were informed of on arrival. The food was really good and well presented. We will definitely be going back.

Had a lovely meal as always at the Moor Mill. The food is great and served by Karen who is such a lovely kind and professional lady. We are always greeted by Karen and made to feel so comfortable.

Amazing stuff really friendly amazing food would recommend to friends and family

I just visited the pub and was disappointed with their breakfast service. On weekends, they don’t allow walk-ins for breakfast due to “unplanned capacity.” Instead, priority is given to Premier Inn guests, leaving others out of luck. This feels unfair—if capacity is an issue, why not implement a better plan? It’s frustrating to show up only to be turned away. A little organization or clarity on their website about this policy would go a long way.

I have been going here for years and unfortunately it has gone down hill. The food is overpriced and the quality is low. However the service was great so I cannot fault this. It is such a shame this place is not up to scratch and cannot compete with the Gate which is up the road and by far better for the similar prices.

Shocking experience, they are running this restaurant down, so much of the food was not in stock and it was dead. Very disappointing considering as a family birthday we were going for. They could at least told us they had a problem..

The waitress Karen is a very professional and polite lady. Always there to greet you with a smile and nothing is ever to much for her.

We hadn't been to The Moor Mill in a while and it looks had a bit of a refurb, and is fresher inside, although the Xmas decorations budget could be increased? We were shown to our table instantly, right in front of their amazing 'faux' fire, that had us fooled at first, a great table to sit at. Service was polite and very up beat, but only after we'd left did we realise we'd been given the wrong receipt and I'm not sure if we've overpaid or not? It wasn't the receipt that matched the order I checked before paying! 😫 So I can't give 5 Stars for the review...Apart than that issue, Roslyn, (the name on our receipt), is a credit to Beefeater, she seems to have everything and everyone under control and runs a pretty smooth ship, plus, she's a very nice lady as well 👍🏼 Food was great, I had the Baconeater and I was expecting lots of fat to drip out the bun, amazingly there was none and the taste was spot on. We used a Black Friday voucher and this made the price much lower, (I think?). That said, we wouldn't have an issue returning without a voucher as the whole experience was great, providing they got our receipt correct next time! 😫

A lovely cosy restaurant with good service from Karen, and excellent value for money

Had to search for staff in the morning to have our breakfast which we booked with Premier inn the previous night. After wandering we found staff member Prodi who proceeded to waste our morning by insisting our names needed to be on the sale sheet he had to take our booking. Had to nip back out to premier inn to get assurances our booking was there only for Prodi to glumly sit us down when he could have just asked if we had a prepaid booking. Prodi then ignored us and other seated customers for the rest of the morning. After 30 minutes in a very empty seating area, we had to knock on the kitchen doors for help. Prodi made sure he served himself breakfast but the rest of the customers had to reassure eachother. At least the chef helped us all and was nice enough to ask for our orders. Food was okay but for £10.99 each for a handful of things on a single plate was a waste of money. Prodi made no attempt to clear the table, didn't ask for more orders (because it's an "unlimited breakfast") or apologize for the lazy service. He only took customers money and wandered the building to leave customers to fend for themselves. Miserable. Just a disappointing end to a holiday. Embarrassing member of staff.

Very slow service waited 30 mins for starter..45 for main and another 30 for desserts..drinks were slow aswell,had to keep reminding the staff..was hardly anyone in aswell so no excuses..have come here for years and im afraid this is my last time..has gradually got worse each time ive come..about 7 chips with my mixed grill aswell which was icing on the cake for me lol..

We stayed in the Premier Inn adjacent for two nights' attending a family funeral. Both evenings, we eat in the Moor Mill Beefeater restaurant. The choice of menu was very good, catering for all dietary needs. One evening we were served by Jennifer who was excellent & very kind & friendly; nothing was too much trouble. We also had breakfast in the restaurant on two mornings. The choice of menu was good and the service was fast & efficient. I feel if you are going to eat at Moor Mill over Christmas, the restaurant and bar areas could possibly look a little more festive.

Food good but few things not available on menu (how hard are they to prepare)like cheese and biscuits

Every time we come we have an issue. 3 times we have come and we’ve not been able to eat due to being closed or kitchen shut. This time topped our final straw. We sat and waited for 30 minutes before being served. To be told the meals we wanted they didn’t have. No one told us of this before we waited. Would not recommend & will not be returning.

I booked a table for 6 but when we arrived was told that they had a very limited menu. No streaks etc. The place was dark and dismal and as the menu was not to our liking we left. Surely the person taking the booking the previous day (31st October) should have told me of the problems that the restaurant was having (no chefs that week). They also had my phone number so that they could have called me in the morning.

I recently dined at Beefeater and had an outstanding experience! From the moment we walked in, the staff made us feel so welcome with their warm smiles and friendly greetings. Our server was incredibly attentive and made sure we had everything we needed throughout our meal. The food was delicious and arrived quickly, with great portion sizes and presentation. The atmosphere was cozy, and the staff’s positive energy truly made the evening special. If you’re looking for a place with amazing food and fantastic service, Beefeater is the spot! Highly recommended!

Arrived to stay at the Premier inn next door. Advised restaurant closed. Called for drinks. Had one, went back to hotel and got changed. Went back to bar for another drink only to find it was closed an hour early. Advertised at 10pm closing only to close at 9pm. Joke!!!!

Arrived to unfortunately find that the kitchen was closed.

This place was lovely thay couldn't do enough for us as my granddaughter has special needs so thay made sure we got served quickly and nothing was to much for them thanku

Went for lunch. Sat on the decking area. Beautiful pub. Beautiful surroundings. Lisa, the waitress is an absolute star.!

Was celebrating a special Anniversary for my parents . The food was below average ,portions were small .No real choice for gluten free . Now for the service ,we sat for about 45 mins with empty plates ,I had to find the waitress to clear the table. I complained to the manager who wasn't really bothered .I have been to the Moor Mill many times but will not be returning .There were other guests complaining & 1 couple actually got up & left after not receiving any initial service. Very disappointing.

Awful food & service tonight 12th Sep 24. Wrong starters brought to the table, not once but twice. One main meal never actually arrived. Food that was served was overcooked. I booked a table for 7 people some from Australia & the evening was ruined. I will never be back!! If you're short staffed that badly rather close for the night instead of alienating good customers!!

We received the wrong starters twice and then only received 2. We waited 90 minutes for our main meals. One of which never arrived. The first drinks arrived OK, but we had to go downstairs for our second round. The staff tried hard, but there were clearly not enough of them, or enough chefs. Would be better if they just told people they are closed until better staffed. Extremely disappointing!

An enjoyable experience, just what we needed

Terrible breakfast . Mushrooms completely inedible . No care or pride taken by chef ! Shame as nice place !

Its great except when Chef goes to lunch between 4 and 5 and we wait after booking 4.30.

Great food and service. Food came pretty quickly. All you can eat breakfast and kids eat for free. Beautiful outside seating area and lovely walking trails up and down the river. Pletty of parking. Loads of seating outside. 5 star food hygiene rating. Right next Premier Inn

In dire need if a refurbishment. Looks tired and dirty, but what do you expect these days in corporate UK... not the staffs fault, Beefeater clearly only interested in profits.

Food was very good, however the drinks selection wasn’t too good. The first two drinks ordered were unavailable or not stocked (despite being on the drinks menu). Staff were good as well.

Good food, pretty good prices, not very atmospheric. Overall, A really nice time!

Delicious lunch and dinner every time, great atmosphere, very friendly staff.

Premium surf and turf steak luke warm, garlic prawns cold and no garlic, calamari burnt, dip had a skin on it

Just look and sure that.... The food was really good...

Don't have the rib-eye steaks. I usually love this cut as it's so full of flavour, moist and tender. The two we had were dreadful with a layer of inedible sinew throughout. The rest of the meal was fine - oh, except for the stale, probably left over from lunch, peas.

Friendly, welcoming waitress.... Food freshly cooked.... Lovely family experience...

has a nice playground, nice for days out, near a river with ducks that you can feed if you buy their duck food(£1) . would go again.

This used to be such a nice pub when I was growing up in St Albans in the 90s. Popped in for lunch whilst back in the area and found an overgrown, undermaintained outside area, surly staff and - to be frank - awful food. A real shame to see such a significant decline.

the size of the portion is small.very small kids meal portion.we had waited for over 1 hour,even when the restaurant is almost empty.

I recently dined at Beefeaterand was quite disappointed with the experience. Despite having a reservation, we had to wait for over [specific duration] before being seated. Once seated, the wait for our food was excessively long. The delay significantly impacted our overall experience, making it far less enjoyable. When the food finally arrived, the portion sizes were surprisingly small given the prices on the menu. This was particularly disappointing as we expected more substantial servings based on previous visits and Beefeater's reputation. The staff were polite, and the atmosphere was pleasant, but the long wait times and small portions overshadowed these positives. I hope Beefeater addresses these issues to improve the dining experience for future customers.

Got to restaurant 7,50 pm got seated and served by the only lady who I think was working, as the other servers just couldn't seem to understand the simplest of task from even bringing condiments and them asking of desserts were wanted and then walking away but never returning with a menu or to take the order . But KAY saved the day and did pretty much everything . ,KAY deserves a big medal and staff to work with, a pay rise for this extremely hard working and very professional lady is running the restaurant pretty much on her own and souly deserves all credit. thank you KAY for making our visit a great time

Pulled in pulled out after not visiting for a while thought we'd try as use to love sitting in garden but after seeing state of overgrown hedges on drive up and seeing same outside most of garden fenced off decided not to even bother and reading comments glad we went elsewhere place use to be lovely really gonna lose summer trade if something isn't done quickly

Didn't stay as they were short staffed, and the playground was flooded.

Lovely impromptu lunch and a few drinks. Short staffed today but never felt like it - attentive and friendly service, good food and nice surroundings. A good Sunday all round.

Very bad service waited 2hrs for food

I can't slate the manager. None of her staff turned up, but the place has become a complete dive massively in need of a freshen up garden overgrown and toilets out of order 20 years ago it was great these days I'd advice going up the road to the gate pub.

Don't bother, it's not a patch on what it used to be. Short staffed (I am led to believe this is always the case), grounds and stream not kept tidy, terrible selection of drinks with staff not knowing the difference between tonic and lemon, and ten minutes to pour four drinks. Food has not been available outside for a long time and friends tell me the food is average at best in any case. It should never have become like this as I remember it being excellent 10-15 years ago. Beefeater you should be ashamed of the terrible standards you've let it fall to! Sell it to someone who will love it back to the beautiful and well run venue I know it can be.

Felt so sorry for staff only 3 on duty and restaurant was packed. Such a shame food was not up to usual standard and we are not sure if we will return

I remember going twenty odd years ago. It was stunning way back. Its rough now. Food good though

Me and my friend had a burger We was very satisfied, it’s was very tasty and fresh Was a pleasure experience 5⭐️

Extremely overpriced for what it is! Burger was small for price and the chips prob was small, which if brought as a side in ours own would be nearly £5 is ridiculous. Cannot fault the restaurant manager, her service was brilliant despite a challenging evening she really was the positive from this experience - clearly extremely understaffed.

The Moor Beefeater is a very cool little place. The steaks are excellent. Nice place, we had a good time.

The majority of the order was taken wrongly. We had to wait more than an hour to get just the drinks. After more than 2 hours we received the starters and then the mains of which half were incorrect. We had to ask for tissues and cutlery to eat the food. The staff was permanently absent and disorganised. We ordered some cheesecake as dessert. After half an hour they brought us a warm cheesecake (I think they defrost in a microwave). At the end they didn't even get the bill right as they had to do four versions. They were trying to overcharge us for an additional burger and several additional drinks. Awful experience at this Beefeater.

Served by Phil and had exceptional service! Best service I’ve had in a long time!

Service was shocking. Long wait for glass of wine and long wait for food. When the meal arrived it was the wrong meal so had another long wait for the proper meal to be cooked. Restaurant wasn’t busy so no excuses. Would never eat in this restaurant again. No discount offered for poor service or the fact that the first meal was wrong order. Couple on next table had the starters served at separate times…..

We were brilliantly served today, great food and good value for money

Had a dreadful experience there. A place with awful service. It took the staff several repeated requests and 45 min (no exaggeration) to deliver ordered tap water. The food was delivered another 30 mins later, and only after we had requested it a number of times again. We then had to wait another hour (thereabouts) for the bill to arrive, despite asking three separate members of staff for it; their repeated retort was that they are understaffed, but that did not help to salvage our visit in any way. Given that each visit to this place overburdens the staff, I recommend to avoid visiting this place; we certainly will not be returning.

Food was really nice cooked perfectly

Beautiful old mill with original wheels gear's and grindstones off the beaten track, great place for the whole family.

Lovely historic pub in lovely surroundings

Great place, stay at many premier inns and this a gem on the outskirts of London, Sarah our waitress was really helpful and looked after us all week, we will be back!!

Sarah is greatest, very attentive, and was happy to help no matter the request

Beautiful, historic restaurant, friendly staff and very good food. I recommend and I will be back.

Served by Phillip, good food, friendly service and nice place to eat

Very friendly staff -sarah lisa kay. good food and value

The worst beefeater I have ever been too. Ever! Saturday night and it was quiet, having worked in hospitality as a manger for 7 years, I was absolutely gobsmacked that the manager on shift was a manager. Her name was Kay. We got to the desk where they seat you and she was slating a member of staff to the couple infront of us, who clearly felt extremely awkward. I can now see why they’re understaffed and have job advertisements over the restaurant. When it was our turn to be seated, we got told they were fully booked, then we we said we were at the hotel she said that was fine but was turning away a lot of other customers. The she told us we have to go to the bar for a meal deal, shoved some menus in our faces, off we went. Bar staff were genuinely really helpful. Back to the premier inn we went. After speaking to the lady at reception we explained we never wanted the meal deal so off we went back to the restaurant. At this point we were frustrated as we had a really really long and busy day and just wanted some food. We told the bar staff we wanted the evening set menu, they said that was fine, got back to the seating desk. After waiting 15 minutes to be seated again, Kay got us out the set evening menu. We got seated, I was gobsmacked at how quiet it was to say people were getting turned away for being fully booked. I think they were just extremely short on staff so that’s what they were saying. We waited a good 25 minutes for our server to come over, who was lovely. But she said we couldn’t have the evening set menu as it’s only Monday to Friday. We explained we’ve been told by the bar staff and your manager we can. She went to get the manager who came over moaning about how her shifts are everywhere so she’s losing track of days, to which we replied that’s not our fault, we want this menu as you’ve said we can have it. We did get it but the whole atmosphere, service from the manager and rudeness was shocking. The bar team and our server were lovely but how on earth she has a job in hospitality I’ll never know. Safe to say tonight, we’re going to Toby Carvery.

Pleasant place. Food nice enough. Service was alright but they are obviously understaffed (still served with a smile though)

Just wanted to say how amazing our service was yesterday Sarah was great very helpful and friendly. Nothing was to much trouble for her. Thanks for a great evening.

Sarah was really friendly and so so nice.

Absolutely wonderful service here from all the waitresses but especially Karen. Sometimes the managers on duty are rude and unfriendly though. It's a lovely old building and nice to see the water mill and the grounds are pretty. Nice large car park. The only negative thing to report about the food is that the roast dinners have really gone downhill. They have a cheap, frozen food quality to them and the vegetables are absolutely rock hard. It really puts us off coming on Sundays or at Christmas now so please sort it out. The burgers and other meals are still very good

Booked a table, arrived and was told they didn't have enough staff so couldn't seat us! Terrible service, not what we expected from beefeater

This is such a hidden gem. Housed in a centuries old mill on the River Ver. Beefeater offers great value, and Moor Mill is no exception. Families are well catered for with a play area along with cute duck island, but couples are equally welcome, there are enough private nooks for dining in the unusually laid out main restaurant. One note of caution- be careful to park in the correct car park and enter your registration at reception or risk a fine.

Bit run down now visited many times over the years , food was good , service was average (understaffed)but waitress was pleasant

Amazing building, staff are very helpful and hardworking. Good quality food especially the steak. Been here many times over the past 10 years. Thank you. Sam and Betty the little white assistance dog! It's a shame the old chap who maintained the water wheel turning is no longer with us as the wheel no longer turns.

Absolutely top marks the service was amazing in fact we were spoilt. The food was delicious I had surf and turf and was more than impressed. There were 10 of us and we all agreed the visit was fabulous,willrecommend to everyone. Thankyou for our mega experience

Very nice place with well priced food and drinks. Had the beef Sunday Roast.... was not the best I've had but well priced anyway.

Service by Sarah was excellent and very welcoming and very helpful with a smile, and very helpful explain all our meal deals requirments

It was closed due to flooding 🙃

The setting is wonderful but unfortunately that’s where the positives end. The food is poor at best, tasteless bland over and under cooked, slow sloppy service and dirty. Everything is sticky and needs a good cleaning. It’s a shame as the location has potential and there are some staff who really seem to try but the food really just lets it down.

Lovely old Mill building, great food and service.

Ate here for evening meal and breakfast as was staying in the premier inn next door. Service was extremely slow, not just for food but just to be seated, order to be taken etc. For someone first visiting the pub, there are no signs to suggest you need to go round the hidden corner to get a table or to be served. Very strange layout where some signage would be useful. Staff during my 2 visits at times was quite rude, although this is likely due to the lack of staff for the amount of people that visit here during the week. It almost seemed like a skeleton service.

All I can say is this was the worst meal me and my wife ever had. Save your money and have a meal deal from tesco you'll enjoy it a lot more.

The restaurant is a lovely building. The watermill is great. However was massively let down by the food and service. It took about an hour to get starters. Within that time our kids were getting very fidgety. Drinks also took a while. Chicken wing starters had a dense coating on them not thin and crispy. But overall other starters we had were OK. After starters the mains came out straight away. We sent back one of the sirloin steaks as it was over salted and the mushroom was burnt to crisp. We also sent back a rack of ribs as they were really dry (un-edible). Probably been under the hot plate for a while. No amount of BBQ sauce could save them. The staff didn't really seem to care they took the food back without any fuss but there was no apologies or anything they could recommend in replacement. Received refund for the ribs. We couldn't wait to leave in the end which was a shame. Having EV charging on site was a nice touch though!

Booked a table 19.30 Friday evening. Warm welcome. Seated immediately. All menu items were available. Our meals were hot, fresh and very tasty. We had a lovely evening, great service by Sarah.

Great service shame food came out cold

absolutely disgusted at the fact that there are visibly a few things about this establishment, firstly badly managed and really feel for the staff members very clear they are ran ragged, secondly although advertised as sweet potato fries not available on the menu so not a good start , secondly again main menu describes a 1/2 chargrilled chicken clearly not that as served was a roast chicken breast so some more attention to detail required or at least I expect is what I pay for not "alternatives" among that a few minor hiccups along the way but again staff are clearly helpless as they are ran around like headless chickens, only restaurant area is available for eating you cannot eat in any other area but apart from that an enjoyable experience but a lot more minor adjustments need to addressed .

Staff is excellent and very prompt. Manager (Pradeep) going to every table and asking the customer if they need anything and making sure they are comfortable.

We had arranged to meet another couple for dinner at this restaurant We had great difficulty in finding the entrance to the restaurant, some signs at the entrance would have been helpful as the restaurant is set back from the road down a long drive full of holes and ruts. We were totally ignored by the barman, who was obviously unhappy. When we finally gained his attention, I enquired whether our freinds had arrived he said he didn't know. We also asked about the length of time we had with the self booking carpark he said he didn't know and to ask the Manager who wasn't available then. He then proceded to have a heated argument with another bar man The disabled toilet was a flight of stairs and a long walk through the downstairs bar and a long corridor away from the dining area There was no offer of help or alternative way of access given The food was poor, I had Christmas Dinner which was obviously warmed up, it was dry and tastless The ice cream was OK The drinks were overpriced and my husband went down to the bar where again they were ignored, they were the only ones there as the place was unsurprisingly empty for a Sunday evening. When the barman deigned to notice him, he slammed down the drinks. The young girl who served us was very pleasant as was the Manageress. Overall I would not recommend this restaurant, it was dirty, rundown, service and food poor. The atmosphere was awful and unwelcoming, staff obviously unhappy, there needs to be a radical change in staff training, cleanliness and cooking. Also the disabled facilities need to be better accessed. Such a shame, as it could be so picturesque, as it is situated by the side of a river and the building was a watermill, it still has the watermill (covered in 3" of dust) inside.