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3.5

Based on 1.350 opinions finded in 1 websites

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Nº 198 in 280 in Rushmoor

CUSTOMERS TALK ABOUT DISHES WITH..roastchickenmeatsteak
Score
OpinionsNoteGoogle1.3503.5

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Booked Christmas Day for 10 people. The staff were very attentive, the food was just amazing. Everything was just perfect. 😃

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Darren Snell . 2024-12-26

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Normally enjoy eating here but last night our booking for the 20th December vwas cancelled by email with no explanation Not happy!

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Roger Booth . 2024-12-19

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Waiter hours for food and when it did finally arrive it was cold. Woman serving was nice and helpful but lack of staff rally showed. Toilets were disgusting also

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Bob mathers . 2024-12-18

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The day we went, they had no chips at all, and the staff did their best under great pressure. The food served was very good for the price. Profiteroles were yummy.

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John Wright . 2024-12-09

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Friendly staff, but very slow service - seemed very short staffed - an hour for main and over an hour for ice cream. Main arrived cold and tasted microwaved.

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Claire Harris . 2024-11-28

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Team at Monkey Puzzle always go above and beyond and deserve a special mention for being ahead of the Pack!

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brian Breslin . 2024-11-26

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Went for our first Sunday roast at the monkey puzzle, it was great! Chatted to Lukas who carved the meats, he was very friendly and funny. Will definitely come back here again.

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Eric Mason . 2024-11-24

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Waiter came and picked up my partners empty plate and then proceeded to empty near by tables by placing large tray on our table and scrapped the food of the other plates and all the while I was still eating my lunch, this is unacceptable.

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Stephen Cawthorn . 2024-11-24

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Top notch food at a decent price.

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Mike Barrett . 2024-11-22

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Had a brilliant night, it was busy but the staff found time to talk to us and help us as we had a couple if allergy in our group. The 2 for 12 pounds on cocktails went down lovely and we all left happy

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Alisha Plant . 2024-11-19

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Came to visit my son , we went out to monkey puzzle , for something eat , we had good service and food came out quick and lovely, unfortunately no photos but we had nachos for starter and their special steak for main and the steak melted in your mouth, perfect steak thank you

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Julie Davies . 2024-11-16

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Not too bad for a Brewers Fayre. Meal was enjoyable, atmosphere was pleasant and prices were reasonable. It was a business trip but I would visit again if in the area.

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Simon Brown . 2024-10-29

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Nice place, good food, friendly, helpful staff,

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Christopher Spencer . 2024-10-28

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Went to monkey puzzle tree with family, we had a booking at 5pm they hardly had any meat got told its a 20 minute wait for more stuff to come out then got told there was only 1 meat left and not alot left,we ask if we could cancel our order and place another order which we can do,but it's a hour wait so we got a refund and left the pub and went to another pub,not happy

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Sarah Wells . 2024-10-27

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Terrible attitude by staff, slow service and crap food

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Mike Fraser . 2024-10-22

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Disappointed, I went for a Sunday roast, and the meat is supposed to be the hero of the dish, but my meat was cut so paper thin it dissolved into the gravey. Then, losing our pudding having to give then the recipe as proof. When the "found it" the sticky toffee and custard was cold, and the toffee was like rubber. Not my best experience.

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krust1000 . 2024-10-21

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Perfect food, nicest mixed grill I've had. 5 star all the way with staff and food.

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Adrian . 2024-10-21

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Friendly and helpful staff and great food served with a smile. Very comfortable pub and very kid friendly perfect for a family meal at an affordable price. Couldn’t recommend more.

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Nathan Horwood . 2024-10-20

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Very poor place. Would not return.

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Mark Fenn . 2024-10-19

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The venue met expectations, clean, good staff who were very accommodating, friendly and helpful. Lovely roast dinners were had and it was nice to eat and relax over good food. Will definitely go again.

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debbie hannah . 2024-10-14

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Every member of staff was friendly and helpful. The evening meal was nicely presented and hot. Breakfast was great, and again the enthusiasm of the chap who welcomed us was tremendous.

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John & Julie Jordan . 2024-10-12

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Great food staff go above and beyond even when catering for large party's

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Robert Gillam . 2024-10-12

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Staff very helpful and sorted problems out when we needed it

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Emma Ball . 2024-10-04

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Fantastic venue to meet our requirements. Good food and drink available. Clean and tidy. Helpful staff.

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Rob Cummings . 2024-09-23

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The bloke at the bar was chatty and friendly. The food was as you'd expect but the big shame was the manager. Whilst they wanted to be chatty, I did not think it was professional to scold staff in front of customers and was a little taken aback at a comment directed towards me. They couldn't even take us to our table and just gave a quick instruction.

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Dominic . 2024-09-21

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Staying at the next door hotel on business. Excluding breakfast I’ve had 7 evening meals. The food is what you’d expect, good honest pub food, However every single meal has had a problem, bits missing, sometimes not arriving at all and once the wrong food. The latest meal was correct but arrived wrapped in cling film. Wrong table I guess. I’ll continue to use Monkey Puzzle but unlike some pubs I really don’t like the whole experience

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Richard Jarvis . 2024-09-20

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Love the Sunday roast, restaurant is a good size lots of seating and fab outdoor space. Have never had a bad experience here. Food and service fab.

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Amy Briggs . 2024-09-08

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Great place for a meal with the family. Food arrives reasonably quick and for the price ain't to shabby

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kev b . 2024-09-07

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What a miserable place... Smells like unchanged cooking oil like absolutely stank. It hit me as soon as I walked in and I regretted the dry clean only dress. The drinks selection is as basic as you can get but priced like it's premium. Their 'buffet' is a load of pre-cooked supermarket rubbish and only suitable for someone with the appetite of a gnat. Staff look like they are being held hostage and if anything slightly out of the ordinary happens they can't/won't do anything. Don't blame them - I'd give up too. Unless you're the guy who decides to randomly accuse people of stealing and try to ruin the party they've spent over £500 on. Not exactly wealthy people either, just a couple who have saved up to celebrate their anniversary with their young family. And their guests spent a chunk of money. Without which the place would have been deserted. I have the fun of visiting all the finalists for the Pub of the Year competition. This one has given me a great comparison as the worst I've ever been in.

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Laura Emson . 2024-09-02

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Great place to meet friends and family would definitely recommend.

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Blobman 60 . 2024-08-31

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This is a lovely brewers fayre with a lovely garden. I go to this one a lot as it in the middle so perfect for family meet ups. The staff are excellent very helpful and the grandkids loved the slides in the garden. It a large spacious restaurant.

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Sharon Lawler . 2024-08-28

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Absolutely disgraceful, a “couldn’t care” staff. Ordered 4 meals for my wife and I and two granddaughters .my wife and I ordered gammon, one with egg and one with pineapple. The meals for us turned up as gammon steak with neither egg or pineapple after about 45 minutes. When I complained the server went away and returned about 20 minutes later with two plates each containing a slice of pineapple with a fried egg on top., still no sign of our granddaughters meals. When I complained to a member of staff I assume that the manager became involved where she accused me and my wife of upsetting the staff. Once again a case of people using the staff harassment statement to suppress any criticism of deplorable service. We left with our granddaughters in tears. What a brilliant advert for a very badly run restaurant. There were several other couples that were in a similar situation as we were.

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Bill Andrews . 2024-08-25

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Only 2 bar staff working, causing major waiting time

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michael thorne . 2024-08-24

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We went on a sunny Sunday they seemed a bit short staffed so nobody was around to greet customers which for us wasn't an issue as we just asked at the bar but I did see a couple of times people waiting to be seated and one of the waiters effectively shouting across the restaurant for them to take a seat. Having said that the server we had was brilliant. Food was decent we had the roast carvery which was lovely

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Aaron Hodgkiss . 2024-08-20

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The mixed grill was excellent, but the mega burger was disappointing, far too small 😑 However I visited a Beefeater on Sunday that was a terrible experience, so I will never complain about Brewers Fayre in comparison, strange as they're both the same chain.

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Ian Sawyer . 2024-08-18

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Really lovely staff, quick service and friendly atmosphere.

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lauren1354 . 2024-08-13

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Main guy with the bad beard and glasses is a bully, nasty to the really pleasant worker in red, who was very helpful and speeding around to accommodate everyone, even getting my aunt gluten free bread and toasting it for her, and then offering us the same. I didn’t get his name as there was no tag but the guy was very polite. And the man on the door was far from, and nasty. Heard by customers unnecessarily berating staff that are performing better than him.

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Brandon Stevens . 2024-08-10

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A welcoming restaurant, staff friendly and some even recognised us from previous stays. The barman/manager was excellent. Nothing was too much trouble. The breakfast ladies were also brilliant, especially as family living nearby had joined us for breakfast. We stay in the area regularly and will be happy to use the brewers fayre again

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Sally Huddy . 2024-08-09

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Hade roast on Sunday very good, fish and chips very nice Cheep but good food

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Paul Haywood . 2024-08-07

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Beat brewers fare we visited. The food tased delicious,( we had breakfast.) the staff very friendly and helpful. Tables and floors were clean , not like in other locations. I would highly recommend to visit and taste the delicious breakfast. Thank you to all staff

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Dalia Alex . 2024-08-03

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Food is pretty terrible and expensive at that. Things are just warmed up in the microwave and pre made.

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Shane Mckibbin . 2024-08-01

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nice outdoor playground in a pub vibe

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SeanLoko !!! . 2024-07-31

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Awful experience… waited over 1.5hours for food and still didn’t get everything we ordered. Despite us being very patient and polite to the waiting staff, the manager was incredibly rude and very unprofessional towards us when we quite rightly raised our concerns. The staff were doing their best but are obviously being let down by poor leadership from their manager. I would strongly recommend avoiding this awful place!

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Ash Stocker . 2024-07-29

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For the last two Sundays, my family and my best friends family have eaten here. Both times they have been short staffed so food has taken longer than usual, but this didn't bother us as the kids had the play area outside. What did catch our eye though was an employee named Mark. Both evenings he had either stayed on longer than his shift to help out or come back after finishing work, he was so polite and helpful to everyone and even though he was quite clearly rushed off his feet, he always made sure he had a quick chat. He is honestly a great asset to the monkey puzzle. Alyshia (sorry if spelt wrong!) Was also amazing and very attentive to our children's needs and so easy to talk to! I think we've found our new eating place 😌 Keep up the good work guys!

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Sara Milescxa . 2024-07-29

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The breakfast buffet is hard to beat, especially given children eat free with the adults

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Simon Forder . 2024-07-21

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Absolutely terrible service. Waited an hour and a half for food.

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Steven Theron . 2024-07-19

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I've been coming here for a long time the food is outstanding never a bad meal the Sunday carvery is the best the food the chef I look forward to my Sunday lunch even when we come on a weekday the food again is gorgeous and not just that the staff are brilliant especially the 2 who work behind the bar on a Sunday forgot there names and the stall that clear the tables are a diamond they make us feel at home I know it's there job but 10 out of 10 also well done 👏 to the chefs and kitchen staff also the managers thankyou all for doing a brilliant job 🌟🌟🌟🌟🌟

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Jane King . 2024-07-14

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Sunday toast carvery, unlimited soft drinks and nice garden with play area. Car park big enought, didn't have any problem to find spot

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Lukas “Thotus” . 2024-07-04

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Sunday lunch was really and great value. Slightly marred by a hen party with very piercing voices.

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Lisa O'Connell . 2024-06-30

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We eat here often , I bring the people we support here . Th staff are always amazing today served by Janet

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Eirwen Cornell . 2024-06-25

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It's good for the play park in the garden for children, otherwise the food was disappointing. Dried carrot sticks, hard mash potato and not as described adult meals. For the price paid and the food served, not worth it. Won't be going back.

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Paris Quarterman . 2024-06-15

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First time going we arrived about 2pm for a food of some sort, we ordered steak salad which was fine also steak and chips ..chips were cold,and a double burger with chips and coleslaw,chips were cold coleslaw was hiding behind the burger bun, at least the burger was hot and tasty we wouldn't have minded if it was busy but it wasn't so no excuse for cold food ...we will go again to be fair and give it another go we use the beefeater in farnham all the time for breakfast but it's closing soon so we thought we would venture out

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Michael Manning . 2024-06-13

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At first the staff were not clued up on intolerances. But once the manager came along she was very helpful and made changes to where we needed it. Atmosphere was very quiet for a Friday night. Even with an England football game on. Breakfast was ok. No signs out for intolerances. Small playground for kids which is always a bonus for families.

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Scott Lighterness (Shutter Scott Photography) . 2024-06-08

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Sorry but food took forever and when it came it definitely lacked in standard , onions rings were burnt and the steaks were overly chewy which we left. It was our wedding anniversary to boot staff not interested in our comments at the end of the meal. We will not be returning or recommending .

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Sarah Hodgkiss . 2024-06-04

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Waiting over an hour the kids have now been served cold food. We are still waiting!

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Jim Muldoon . 2024-05-31

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Nice resteraunt. Decorated well. Kept tidy. Staff friendly. Food was nice.

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Charmain Sarjeant . 2024-05-28

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Breakfast was fantastic as always with a premier inn breakfast, everything well catered for. We also had an evening meal here on our first night and the adults had steak and a mixed grill and both meals were fantastic. Kids pizza and fish bites were great too. Love that there's a hidden beer garden with a play area round the back too

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victoria mitchell . 2024-05-27

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Really lovely, friendly staff. Delicious food, really enjoyable, and loved the soft drinks re-fills. Will definitely be coming back.

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S H . 2024-05-21

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Celebrating a family birthday in the function room on Sunday. We all had the carvery, which was lovely and the staff were friendly and helpful. Big play area for children and made the dog in our group a bowl of water to cool down! Definitely would visit again. Thank you for making it a lovely celebration.

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rach fuidge . 2024-05-21

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Food wasn't great. Everything from grill was dry/ burnt. Few of us had bad stomachs the day after. The waiter was eating potato's from the carvery with his bare hands while standing over the carvery.

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Tezza Family . 2024-05-20

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I was pleasantly surprised when stopping here for lunch today - the staff were attentive and prompt, the restaurant and facilities were clean and in good order, kids outside play area was a hit and reasonably priced for the area. Whilst they do not offer order from table there was clear signage about this and the queue at the bar moved swiftly. Will certainly be returning in the future.

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Kieran W . 2024-05-18

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Beautiful family meal, well priced and excellent quality personel. See you all again soon

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Bryan Sheppard . 2024-05-16

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Went for a birthday which we pre booked I said 5 of us booked they said sit anywhere apart from the 2 booked tables. I said we are booked so pointed to a table. When it came to ordering food they said have to go to bar where there was one person serving and about 6 persons awaiting. I went back to restaurant side where 3 were stood, I asked if anyone else was.taking orders eventually came and served us. Took a while to bring out food.

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Chris Richmond . 2024-05-09

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Ordered food at 150 received food at 3pm

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Richard Harvey . 2024-05-06

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Come for a birthday meal, lovely food, great price, lovely atmosphere and lovey staff. Highly recommend

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Claire Jenkins . 2024-05-05

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Rude, aggressive staff, awful food, broken seats can't believe this place hasn't been closed down

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A Reynolds . 2024-05-03

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Nice food,staff friendly,will definately go back

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Ken Mazey . 2024-04-28

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Great beer garden, one of the best play parks for the kids! Value meals, aren’t the best quality but cheaper than other competitive partners

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Georgia Dyer . 2024-04-28

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Apparently their breakfast buffet is on until 11am. Got there at 10:20 and they told me that there was no point sitting down as they were going to start putting the food away. Maybe change the time on your website to reflect this. Waste of time.

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Leah-Ashley Johnson . 2024-04-26

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I went for dinner and breakfast and both were really nice. I would like to give a specialist review for Gina and Jackie for breakfast. Amazing service. Please give them a raise 😁

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Rafael De Nadai . 2024-04-23

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Breakfast was hot and plentiful.

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Laura Martyn . 2024-04-22

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Food was edible but only warm. Gravy was tepid. Atmosphere, not existent. Service OK.

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Kathy T . 2024-04-20

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Glad to see The Monkey Puzzle open again. Be even better when it`s running normally post Covid. UPDATE. We now go regularly and under the new management it is really on the up. Food is good, prices are reasonable and the staff are very good. Only thing I miss is London Pride isn't served any more.

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TheLCNW . 2024-04-12

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The worst food ever. Ordered nachos with extra chilli beef. You couldn't see the topping. They bought more out. 1 large table spoon. It was cold and not edible. Will not eat here again. Over priced and poor. Only good thing was our server. He was delightful

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Nique A . 2024-04-06

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I'd give this place a miss. Just had most of a meal at this eatery and won't be going again until they sort themselves out. Starter arrived in 10 minutes (Good) Mains arrived in approx 1 hour (Terrible) Didn't want to wait to get a desert so picked up one from local supermarket. To top it all the one main meal wasn't as hot as it should be and another appeared to be congealed having, I assume, been left under a heater whilst the rest was cooking.... They were obviously understaffed and I don't blame them. The management, if they exist, need to do their job and fix these problems. Other customers sat near me had a similar experience

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Bob Belton . 2024-04-03

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I didn't like the food here mostly except for their Creamy chicken pie. The Sirloin Steak was undercooked.

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Subhojit Basak . 2024-03-26

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Had a mix up with our food orders when they arrived went to the bar expecting a battle and was so surprised to be greeted by elisha the manager who was absolutely fantastic in putting me at ease put the mixed up order on express at a discount then proceeded to deliver the food personally to our table and was so accommodating throughout the meal and even brought the birthday cake to my boys what a lovely lady lovely service and lovely food. Most professional I've encountered in this situation thank you elisha

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Michael Anderson . 2024-03-22

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Sunday roast really tasty and includes soup with bread roll! Also good value for just £10. Cannot knock the value for money. Soft drinks and coffee only charged once so just top up as needed. Service not perfect though. Will visit again.

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Robin Blackmore . 2024-03-20

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Daniel and Janet good employees friendly service

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BrickWall74 . 2024-03-10

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Plenty of tables. Chilled evening. Food wasn’t cooked the best. Serves was ok

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Colvin Archard . 2024-03-10

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Excellent service from Paul. The attention to detail on the order on on our cooking preferences was spot on . Will definatly eat there again

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alan watson . 2024-02-26

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No beer other than lager due to the carbon dioxide cannisters running out: but what are hand pumps for? On the previous visit, the credit card machines were not working, so the attendant had to hand write the slips. Decor is tired. Food is okay.

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Caroline Danks . 2024-02-23

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Can't express how bad this place is. Do not believe what you see on the menu. It's nothing like that. Place feels old,

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Costas Avgousti . 2024-02-20

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Very good value for money and nice, polite ,helpful staff! Will visit again !

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Terriann L . 2024-02-18

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Very nice pub, with friendly atmosphere. Food was really nice, quick service and polite staff.

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samantha morris . 2024-02-16

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It's a brewers fayre so get wot you paid for went ther for great uncles 95th berthday meal if no a brewers fayre then you there not much to say about

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Simon Cotton . 2024-02-13

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I can't answer those questions. I had a table booked for my wife and myself, when we arrived there was no one there to meet us. We found a table and i went to the bar to order and was told there was a an hours to hour and a half wait for food. So we left and went somewhere else

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Nicola Hierlehy . 2024-01-30

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Run out of carvery at 2.30pm So had poor burger. No mayonnaise in coleslaw Service very slow

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Bob Tate . 2024-01-28

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Yummy, amazing value food and quick service

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Neon_ Lines . 2024-01-21

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Myself and friends from work had a great breakfast a few days before Christmas. Cannot fault the food and service will be repeating next Christmas.

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Dan Hagman95th . 2024-01-05

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The carvery was excellent.good value for money . Never disappoints. Used regularly never had a complaint.

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Howard Voyce . 2023-12-17

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Food good, staff are friendly and helpful

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Jacqui Ashley . 2023-12-16

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Good food pleasant atmosphere. Sit down note table number then order meal at bar etc. Quicker way to order but lacks the personal touch. Having said that it is quicker and does not detract from other points mentioned

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Roger Allnutt . 2023-12-04

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Cheapish pub food, attached to a hotel, friendly staff and good range of drinks

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Will B . 2023-12-01

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Food excellent 👌 staff lovely and friendly very easy to book and service very good 👍

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richard johnson . 2023-11-27

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Just popped in for breakfast which was spot on. But more importantly Jackie the server was easily one of the best I have met in a very long time. Thank you 👍

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Michael Barnes . 2023-11-23

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The service was slow but there was a huge influx of people who all came in the same time. So that's understandable. Food was good, staff lovely and felt really nice to sit and eat.

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Paul Howells . 2023-11-13

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They never have enough people working. Getting served at the bar can take 15 to 20 mins. Food we are told is a 50 min wait, but turned out to be almost 2 hours. The staff do their best.

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Tony Stafford . 2023-11-12

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Sadly none of this visit was positive. Sticky dirty tables. Trying to order food was a challenge as the staff member repeated wrong menu items back to me and talked over me, long wait for food, burnt burgers, cold chips, warm coleslaw flavourless coffee even with an extra shot of espresso. It was dead for a sunday lunchtime but still slow and poor in every way. We won't be going back.

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Paul . 2023-10-29

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Far exceeded my expectations! Sunday carvery was fabulous! Crispy roasties, decent meat and all the veg extras and condiments. All scrummy! Did get there before 1pm

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lisa rust . 2023-10-16

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