Miller and Carter in Harrow

Great service from Nicole . Food was amazing and we will definitely return .

Nicole was amazing from start to finish! Thanks Nicole.

Great food, great service and Nicole who served us was so warm and friendly! Thank you for a lovely evening xx

This is like a flagship for the brand. Great place for steaks (and desserts)

Layla was very helpful with exceptional customer service…….a definite asset to the team

Great food and friendly service from Nicole. Nice place to visit for the whole family

Nicole was a fabulous waitress. Very friendly and super helpful

Nicole was absolutely lovely! Had the sharer and was gorgeous

Visited this M&C branch several times, but this was by far the worst. Six of us, including two children, ordered medium steaks and all were delivered rare to raw. When food check was performed by staff, all seemed OK, as the steaks had only just been delivered. However when cutting into the middle of one of the steaks, it was raw and the waitress was called. No we didn't want it refired as the the consumer was put off because of the rawness. When we were surprised that the steak had been included on the bill, we were told "Well you ate it." When the manageress was called, we were advised that we had put her in a difficult position. Masters of Steak? No, Masters of Passing the Blame onto the Customer. At least we got a £10 gesture, but they lost six loyal customers. Edit: Following the Manageresses response: 1. No, most of the steak was not eaten - the largest part of the 7oz was raw and uneaten. Having experienced the rawness, my Fiancee was put off of consuming anything else. 2. I made no complaint, per se, of the other steaks, but made a warning observation in my review for the sake of other potential customers. 3. "to which you had cut her off and became quite abrupt asking 'so what are you going to do about it?'". No, I'm not an abrupt person, nor am I rude like you. The discussion had stalled and was going nowhere, so I said "so how are we going to resolve this?" Your response was written in the same rude vein as the complaint was originally dealt with, proving that you and your staff should attend a customer awareness course. I would add that we visited another M&C yesterday and had food that was excellent, customer service which was second to none, and where we were treated like valued customers.

As an upscale chain steakhouse, (£50+ per head) the 12oz Ribeye (30 day aged?) was not as tender or lean as i expected? Caveat: I am maybe spoilt or being unfair? as i travel to the US often and basic chain steakhouses (Longhorn, Outback) offer steaks far superior for much less. Everything else was great

disappointed that the starter Calamari and king prawns were not hot and they were just warm, seems they were prepared in advance.

Fantastic service and great food. Thank you Layla and Sumita.

Murat was exceptional. He was very knowledgeable of the food, how to get it cooked and a beautiful paring of the wine was suggested. I can not thank him enough for this experience. Murat is without a doubt the best waiter I have experienced in this Miller and Carter. I have been visiting this establishment for 12 years. And he is by far the best waiter I have had the pleasure of being served by. I can not wait to visit again on the days he is working. Thank you so much for everything. You have made my wife and myself have an unforgettable experience.

Food was perfect and Nico and Martina were amazing!!

Nicole is exceptional at what she does. My wife and I came out for a dinner and found the food to be below the usual standard and likewise with the service. I would have given the review a 2 star rating based on how well Miller & Carter usually perform, but Nicole performed outstanding customer service that I had to improve my initial thoughts. Nicole knew the menu and was knowledgeable when making amends. Nicole provided conversation and did not just take our order making us feel very comfortable. She even gave us her opinions, on menu options as well. When things went wrong with the order she was quick to rectify issues without hesitation. Nicole genuinely seemed to care, which was quite apparent as there seemed to be a lack of care from the other members of staff. Upon leaving I did inform the manager on duty of Nicole’s amazing service to which she made a face. Which made me feel that maybe Nicole does not get the appreciation she deserves. All it would have taken is a thank you from the manager. Hopefully this review is seen by the establishment manager or the area manager and Nicole is acknowledged for positive impact she has on the Miller & Carter brand. Update - I appreciate the response and apologise for any confusion, the complaint about service was for another member of staff not Nicole. Another member of staff brought the food to the table and was asked for cutlery, which they did not provided. The member of staff was standing by the kitchen serving bar for some time so I believe that there was ample opportunity to provide cutlery as the food was losing its temperature.

Martina was a great hostess and the meal was beautiful- definitely recommend!!

Nicole was a great server. Friendly, informative and made sure we had a good experience. Food great as per usual.

Fantastic service from Nicole. Very friendly and attentive. 5 stars from us

My brother and I took our parents out to celebrate our father's 83d birthday, we had a nice table that comfortably accommodated our party of 9, and the service was a little slow, but we were talking and the guy servicing was really nice. Starters were good 👍 mains. On the other hand, the steaks were a bit tough and gristly. I would have expected the steaks to have been much better as you make such a big deal out of been steak experts! The butternut squash was only warm and tough. The halloumi fries were cold. We then ordered dessert, and the guy that was serving us arranged an extra dessert with a candle for my dad, and this was fantastic. Thank you. we had a good day, and most importantly, dad enjoyed himself.

had a great meal out today, food was nice, and staff, especially our waiter shane was very attentive- considering how busy the restaurant was. overall amazing evening out.

Fantastic Valentine's meal, fantastic service from Shane and co. We'll be coming back!

Steak was absolutely incredible! Love Miller and Carter steaks. Shane was a great host, catered to us so well. Amazing service!

Nicole was our waitress and she was nothing short of incredible! Lovely experience and food was brilliant

Supperb food Service was a little slow as very busy

Restaurant - Miller and Carter Harrow (Stanmore) Date of visit - 7th Feb 2025 Time booked - 8.30pm Guests - 5 Booked for a meal at the Harrow restaurant having visited other branches but found the service to be very poor. Sat for 20 minutes before going to the entrance pew to ask whether I order at the bar or at the entrance. I spoke with Laila who said she would take my order and find my server but I said to her I would just prefer her as no one else seemed interested in my table. She was excellent and couldn't fault her at all and said goodbye at the end of her shift. Then again the poor service started.... Clearing plates before everyone finished eating, having to ask for menus, staff clanging cutlery to setup tables rather than serve mine. When it came to payment there was no one to be found, I even went into the bar twice to find someone. Food 7/10 Service 2/10 Having spent £250 it wasn't the best experience nor a good experience.

The second time we have been served y Becca. .excellent at her job and very friendly too.

Agnes was fantastic! Very friendly and accommodating.

Food was great and Agnes, our server, was brilliant!

Love this place , been coming here for years, the best miller & Carter there is ! Love the staff , always look after us and make us feel welcomed every time , was served today by a pretty blonde lady (sorry I forget your name) you looked after us & we had a lovely evening , and as always devon is also fantastic at her job! Always greeted with a beautiful smile and always makes us feel at home, Will see you all soon guys ( you know it won’t be long ) thankyou x

The service was very fast and amazing. The staff sumita let us order on the phone and was very helpful and friendly, had amazing time.

We had a great afternoon in the restaurant because of Martina making us so welcome and she is a great host

Ribs were very dry and not much BBQ sauce...chips cold too...disappointing

Been coming back to this restaurant for years and never disappointed. Service is great, food is even better.

Lovely meal at M and C Harrow. I had the sirloin which was very tasty, with a brownie to finish. The staff were so friendly, especially our waitress Moni. Will be back!

Wow from the minute you walked in you got greeted by the lovely Nicole she was so warm and welcoming and as first timers made us feel at ease of what to order. I couldn’t recommend her amazing service enough!!

Lovely food very relaxing atmosphere good service by Nicole

AMAZING service from Shane. Made the experience worthwhile. 10/10 food

Good service and welcoming staff

Lovely time spend there , great food , the waitress Agnes was very friendly and looked after us well .

We had a booking of 50+ people and Nicole was our waitress. As you could imagine with a group so big , there were very stressful times but Nicole accommodated everyone so effortlessly and never made us feel like we were a burden or a bother in any way. Her patience is fantastic with the young kids and her customer service is 10/10. She deserves a pay rise after today!! Thank you Nicole, you are an asset to Miller and Carter !

Agness was very great with amazing customer service with a positive attitude. Shout out to her

Amazing service and so much attention to detail, wonderful meal and such a friendly waitress, definitely recommend

My wife and I had a very enjoyable meal and our waitress Nicole made our night very special. She had a lovely sense of humour and great smile! Will be definitely going back

The service was top notch, first class, I ordered the rump steak which was the best I’ve had, warm and comfortable in the restaurant and the waitress Agnes was very professional, polite and extremely helpful, best experience I have had

Great service as always from Agnes

Amazing experience as usual. Agness especially was so bubbly and helped us. Thank you!

Steak was amazing. Prefectly cooked

The food was great. Nicole took good care of our party and was very friendly and attentive.

The staff are the reason for the high review. The staff were amazing, especially Mohammed. Food is mediocre, certainly not worth the money. Onion loaf was delicious but burger and steak are nothing to get excited about, was a very expensive meal for nothing better than any other basic food chain.

Nicole our server was very professional and ensured we were catered for. The food is always spot on here, if you love a steak then this is the place to go!👍🏽

Very much recommend! Tasty food and amazing service by Agnes she was very friendly and helpful. Definitely will revisit 👍

Served by Nicole!! She was amazing and the food was good!

We had an incredible experience at Miller & Carter, and our waitress Monica made it even more special. She was attentive, friendly, and went above and beyond to make us feel welcome. The food was exceptional, and the service was truly 5 stars—thank you, Monica!

I visited on Thursday evening and had an amazing time. we were served by Rory who was very helpful and friendly, his jokes had us all laughing. He was very kind and patient with my elderly sister and her wife and gave them lovely food reccomendations. We will definitely be coming back. service and food 10/10. jokes and innuendo 10/10. my sister in law is eager to return and be served by Rory.

We had excellent service from Nico he was very attentive and looked after us really well. They also were really accommodating when we mixed up the booking time by accident

Agnes was amazing in serving us throughout the hectic evening

We had a great time here, Shane was friendly, informative and inviting, and improved the experience. Would definitely recommend

Nico was very helpful. The service was brilliant.

Brilliant service by Layla - very efficient and friendly. Lovely food as always - always well cooked and service with a smile

I had a lovely birthday dinner at Miller & Carter. The food was really tasty and the service was amazing, especially from Molly. Would definitely recommend this place if you looking for the perfect steak.

Nicole was great! Thank you so much!

I recently visited Miller & Carter and had an absolutely fantastic experience! The service was exceptional, with Molly as our server making the evening truly memorable. She was incredibly polite, friendly, and conversational, striking the perfect balance between attentiveness and giving us space to enjoy our meal. Her warm and approachable demeanor made us feel so welcome and really enhanced the overall dining experience. The food was also excellent—cooked to perfection and bursting with flavor. Everything from the starters to the main courses was top-notch, and it’s clear that quality and presentation are a priority here. I would highly recommend Miller & Carter to anyone looking for great food and even better service. A big thank you to Molly for making our visit so enjoyable—her outstanding service is a credit to the restaurant! I’ll definitely be returning.

Went for a meal yesterday, amazing food and fast service. Sumita was great.

It was my mums 85th birthday and it did not go as well as I would have expected. I paid 307.75p for 5, starters great, main meal a let down. One of the meals had to be returned as we asked for well done and it was rare. It came back re cooked after we finished our meal. Mine and my husbands - we asked for medium rare and it was rare. I know what ours should have looked like as we eat steak at gauchos and I was not going to send ours back as it would have upset my 85 year old mum!. We eat here a lot and the food is average, not sure what happened this time but a real let down. Lets see what management have to say,

Two steaks were not blue the fish was overcooked the lamb was fine no Diet Coke on tap had to have bottles more cost

The food was amazing but above all are server Fraser was absolutely amazing best service would recommend to all its a must

Nico was great, very nice and welcoming, brought out all the food quickly and checked in throughout the night!

Had a great time. Food was great and our server Nico was amazing!

Fraser was incredible, great service much better than his brother shane

Perfect meal, quick and helpful service from Nicole

Nicole was excellent so friendly and helpful she brought a real smile to our dinner. Thank you.

Had a great time at Miller & Carter. Food was lovely and Murat was especially friendly and made it a great experience! Only issue, we ordered the steak medium but came out rare.

Fraser was very good great service so kind

fraser was amazing pls give him a raise 🙏🙏🙏

Had a banging steak and was served by molly who provided a top tier service throughout and met any needs we had 10/10 service

Nicole our waitress was amazing, so friendly made our night even better thankyou!

Brilliant meal out, lovely location. Becca looked after us so well, will definitely be back! Thanks to Team Sirloin!

I had a plain and simple burger, it was fantastic, nice chill vibe and Becker was excellent with our service:)

Go Team Sirloin, fantastic food, drinks and service

Excellent service by Eva. Her smile was most welcoming

Becca (Team Sirloin) was a lovely waitress, when we came in to eat today! Very friendly and looked after us very well. Food was lovely and we would definitely be back again! Thank you Becca🤍

great service!! becca was our waitress and she was amazing; so friendly and professional. would totally recommend x

Great food and experience. The service is excellent. Eva is doing a great job

Becca in Team sirloin is absolutely amazing. She went above and beyond to serve us and we couldn't be more grateful! Will definitely coming back and asking for Becca again!

Very poor quality starter and unedited burger

Fantastic service from this waiter he’s gone above and beyond and really appriciate it.

This place is amazing! The staff, Martina, Devon,Nicole and Sumita were the best and I highly recommend this restaurant just for the staff alone. The food is out of this world, massive thank you to the chefs and the team definitely delivered a plus one. If there was a 20/10, I would give that. Thank you again team harrow. Will defo See yousoon! 😀

Shane served us very friendly and welcoming, food tasty and hot.

I just want to add that we’ve been back since our last visit and were lucky enough to be served by the phenomenal Shane! He recognised us and gave us the warmest welcome. He remembered our order preferences from several weeks ago! He made us feel like family! If that isn’t professional star quality - I don’t know what is! Shane is such an asset to this organisation and has a wonderful future ahead! Thank you, Miller and Carter for a truly scrumptious steak lunch and to Shane for a superb, attentive, caring and all-round perfect customer service experience! We can’t wait to return! 🙏🙏🙏🙏 A magical experience at Miller and Carter aka The Leefe! Fabulous food - the steaks are out of this world and to top it off the most brilliant customer service from the sensational Shane! He made us feel so welcome and nurtured, nothing was too much trouble and his interpersonal skills are second to none! He is a great asset to Miller and Carter and we hope he will wait on us again soon! Thank you so much 🙏 this restaurant is a precious find and Shane made our experience extra special!

Amazing food, amazing service. Our waiter Shane had some great laughs with all of us and made my nans birthday so much more fun! Would definitely go back for the same experience, thank you Shane! X

Great customer service being served by Nicole...went above and beyond...would come back!!!

Wednesday wholeness! Great ambience, great tasting food and perfect for a mate catch up. Zena was out wait staff and she was very friendly & knowledgeable about the menu.

Molly our waitress was great and the food was lovely.

First time visiting the venue and I highly recommend it to everyone! The food was amazing and the service was great too. Thank you Shane for taking care of us. See you soon!

Rebecca was excellent - she was very polite and service was fast Credit to the chefs because the food was delicious!! Would come here again!

Sumita was very good although although floater coffee wasn't great!

Lunchtime meal so the place was quiet but the staff and the food were amazing

Restaurant was really cold We had to keep our coats on during the meal. Management advised there was nothing they could do and just shrugged their shoulders. Food has gone downhill too with most of our meals served up warm Lunchtime menu is quite expensive now and not value for money Would not recommend eating at this Miller and Carter

Agnes was superb, very attentive and warming.

Agnes was brilliant, very quick and efficient service