Mercure Liverpool Atlantic Tower Hotel in Liverpool

bit of a hic up at reception being given a key card to an occupied room! all sorted out with another trip to reception. shout out to andrew-john on the bar for sorting me receipt copies which I had forgotten to ask for when paying! had it not been for the initial issue it would have been 5stars for service

Not a bad hotel, staff were nice... needs a little TLC, but was very clean

Mercure Liverpool, nice location, staff are friendly and helpful. Tom, Jadan, Kristy and Emanuel

Really enjoyed breakfast great selection of fresh fruit, juices, cereals, croissants & hot breakfast & lovely cappuccino to. Looking forward to coming back .

It was a great stay. Jack from the reception offered the warmest welcome we could have !

Had to prove I left a 5* review to be able to leave my bag in the storage room.... Room was very hot and the ventilation made a horrible loud sound even at lowest setting, found 4 bugs around the bed before going to sleep. Breakfast was bad. Location is good, but worst 4* hotel experience iv had.

Jag on reception was very helpful and couldn't do enough to help from the moment we arrived. Short walk into the centre and plenty of car parking when we arrived

Hammed was very helpful and polite

Excellent food on dinners especially for a coach holiday thanks ash kes and their team for the service

Ash Kes Phoebe Beth Aryonee Hammed Tom Adam, great service on dinners thank you

Hammed very pleasant and really helpful

It was in a good location and the hotel was beautiful but the rooms were too tiny for the price we paid

Hammed very efficient, and polite.

Hammed in restaurant is a great waiter, also friendly, helpful with a great smile!

Hammed and the rest of the staff were excellent.

Hammed Friendly and efficient service thank you

Hammed, Ella and all waiting staff have been absolutely wonderful. Thank you

With majestic group, nice rooms, excellent dinners, thanks Ash, Kes, Phoebe, and chefs Scott, Ellen

Hi, I would like to start with Ashwin , the young man was so accommodating to myself and friend nothing was any trouble he was willing to help as room 613 had a problematic TV he tried to fix changing batteries changed remote anyhow I asked if I could change room and without hesitation yes was the reply, would like to point out , if only a lot more people in the world was like Ashwin I'm sure it would be a better place for everyone. The young man is a credit to your company. W.Doughty Bournemouth

First time I’ve stayed in the mecure in 18 years and honestly the quality of service is still impeccable. Staff were lovely, rooms very clean, the view of the liver building made us feel like we’d booked the suite!! Also Leah on check out was super friendly and quick!

Very clean room, coffee machine .lovely view Location great x

Great service and friendly atmosphere. James at reception has a great smile on his face and was very helpful

Very clean ,cozy rooms,lovely view,friendly staff

Very good option to stay in Liverpool. Close to city center and The Beatles Story. Rooms with beautiful views of the Mersey River. The facilities are generally good, the only thing they could improve is the variety of their breakfast.

Kike working the reception was very helpful. Great room, great location. Clean

Had an issue where our room had no aircon but staff were super helpful and moved our room with no issues. All staff were super friendly and the views from our room were really pretty of the river and local buildings.

Thank you Kirsty, Leandra and Emanuel for the excellent breakfast and service. Leandra knows the city very well and gave us a nice overview of the best places to visit whilst in Liverpool. Thanks for the kindness :)

I have received wonderful service from Emanuel, Kinty, and Leandra in my weeklong stay at the Mercure. No complaints here!

Breakfast n dinners were fine. Room was clean n location was good. Only negative is that the room has no overhead light so it was difficult to read a book at night with a bedside light. Best part was the service at breakfast and dinner. Leandra who deserves a mention for her friendly n efficient service of clearing breakfast tables and taking orders for fried eggs. The team of guys and gal who served dinner efficiently n cheerfully each night..... Kes with the curly hair, kristy the rose amongst the thorns😂, and the guys Tyler, Andrew, Hammed and Ryan. (and not forgetting the chef!)

The room was quite small and the bathroom shower and mirror were dirty along with the the curtains being stained. The evening staff were very kind Ash, Tyler Hammed, Andrew and Ryan were all very helpful. However some of the morning staff were quite rude with being ignored and I noticed a member of staff giving a customer a dirty look I did not pick up her name though. The location however was very nice.

Just back after my 60th room on top floor was massive cracking views massive 2 TV's fridge spotless rooms be back down as very nice very friendly staff.

A great time at the FO Forum thanks to Kerry and team. Great room and amazing view.

Had a great stay at this hotel which is in a great location. Food was excellent too and also had a brief chat with the head chef Graham who is a great guy and couldn’t of done more for me, will be back soon again

Excellent location...room on the 7th floor had a fabulous view of the cruise terminal and The Strand. Very quiet considering its on a major road. The room was extremely comfortable however the a/c wasn't very effective. Disappointed with breakfast, which we paid £13 each for. Watered down juice, poor selection of hot food and stale toast. Will go again but go elsewhere for breakfast.

Leandra in the dining room in the 1st floor was absolutely fantastic! So hospitable and kind.

Leandra delivered exceptional service in the dining area, creating a warm and welcoming atmosphere that truly felt like a home away from home.

Had a very pleasant stay here. The most notable aspect was the service from all the very pleasant workers! Specifically Kike, who works the front desk. It was an absolute pleasure being assisted by her throughout our time here. She was always able to help and deserves a ton of recognition. Emanuel, at the 2nd floor restaurant, was also a great steward of the establishment.

Kike was very helpful and friendly would recommend to stay here again. We were able to get an early check in which was very handy.

Stayed for the weekend, excellent staff, excellent location. Would highly recommend this hotel and will definitely be back to stay.

Great experience and help from Kike!

Fab location with brilliant facilities. Kike checked us out and she was so lovely. We will be back again

Reception entrance smelt of cigarette. Not very clean overall. Rooms were tacky. I had a one night business trip , I wouldn’t return.

Nice location and great service on the bar. One of the staff members, Emanuel Birtas left us with a really nice impression and made our stay so much better.

Lovely bar and amazing view of the docks

Had a fantastic time and room at this hotel/ stayed 28-29th April 2024. Excellent customer service from Martin at reception to me and my cousin, very attentive and genuinely a very lovely person. Would stay again due to this rare occasions of top tier customer service.

Hotel okay and busy with conferences.

We would definitely come back to the Liverpool was a lovely city and a great stay

The hotel was lovely, we was also was helped with a delivery issue by a very kind and pleasant gentleman called James. He was so lovely and helpful and really went above and beyond to help me. I couldn’t thank him enough.

Staff friendly and room clean but beyond tired. Big chunks of enamel missing from the bath, holes in the curtains. The room also smelt. Can't decide if it's an ancient hoover bag or someone's feet! Location great but not worth it for the lack of quality in the room. Lifts take ages as one is broken. Taking the stairs is like stepping into a horror movie with lights that only click on depending on how far you walk.

We made a quick return visit to this great hotel this week, after having a lovely 4 day stay in January & not only did the staff give us as close a room to the one we had enjoyed the last time but they left also this lovely message on our mirror! We can't wait to return again soon. Highly recommended.

Good customer service. Room was a bit small but clean Beautiful view from my room, really good location indeed

Clean with a good bathroom and toileteres. Decent bar. Didn't have breakfast though. Staff pleasant.