Mercure Liverpool Atlantic Tower Hotel in Liverpool

Do not stay at this hotel! We got placed in a disabled room when we didn't state we needed a disabled access room, the room was also out dated. There was also a vent in the room which you could hear multiple noises from other rooms all through the nights affecting our sleep. Also, beware when parking at their hotel as we got directed by the receptionist to the wrong car park across the road from their hotel and came home to receive multiple parking fines from NCP adding up to a few hundred pound. Spoke to the hotel and they've accepted no responsibility and are saying its on me and I have to pay the fines, they can't do anything! Terrible service and won't be staying there again!

Ahmed and Andrew were friendly- very polite and professional!!!

Decent place and given room with a nice view of the river. It had been a warm couple of days but not sure if it's linked as there were a few moths in the room. Think some of the other reviews have mentioned this so would be nice of it could be dealt with. Some people are bothered by this but perhaps not a concern to others. Sorry no pics

Hammed great service and very personable

I was lucky enough to be able to be upgraded and to have the Elizabeth suite on the 12th floor of the Atlantic Tower where this magnificent hotel is located for my 2 nights in Liverpool. The view is absolutely breathtaking of the Royal Liver Building. The services are exceptional, also including a personalized welcome and a welcome bottle of proseco in the room! A big thank you also to Zoé and Ashwin for their good advice and their great professionalism. I highly recommend this establishment, which is absolutely perfect for a beautiful city trip in the city of 4 Fab, a few minutes walk from the city center.

Lovely hotel in liverpool, great location and James on front desk very helpful and friendly Hotel is perfectly situated all staff are very kind and welcoming, not my first stay here, always return to this hotel every year.

Very close to Liverpool ONE and all the restaurants and bars. Great place to stay.

Room was a right dive. £200 a night shower was cold and blocked - flooded the bathroom. Carpet was wet through for some reason near the bed and had shit stains all over it. The only plug socket in front of a mirror was broken. No fridge and very small. Coffee cups were dirty and no plug socket long enough to reach the kettle so had to make brews off the floor? Location was perfect and reception staff were lovely.

5/5 stars! My stay was flawless, thanks to Kike and Matt's excellent service. Thanks as well to Anthony I loved the special welcome treat. The hotel's amenities, staff, and atmosphere were all top-notch. Highly recommended to family, friends, and anyone seeking a wonderful experience!

Great stay good location and good views across the river. Hammed and Kirsty were very attentive and friendly at breakfast!

Hammed he is so kind and just a good vibe with him

Hammed at the restaurant is the man. Great service

Great reception from staff on arrival. Happy to chat and advise on local area. Lovely room with a view. Good location of hotel. Hammed met us on arrival at breakfast and was very polite and helpful, lovely smile too!

Hammed was a fantastic server and looked after everyone in the morning. Excellent service!

Had a great time with great people.

James F & Zoe M thank you for your help with my inability to turn off a TV! 😂 Martin on my departure also for all my questions ☺️ the team here always so helpful

Brilliant location, great service! Definitely stop here again!

We spent one night at this hotel, the room had magnificent views of the Royal Liver Building. The room is quite narrow for 2 people and it shows that it is quite old (the closet and the bathroom mirror also need a change since it is clearly losing color). The bathroom is also narrow and the bathtub is very high, making it difficult to access. The bed was comfortable although noisy when moving and we had to put up with the music coming from the hotel's own bar until midnight, which instead of being able to rest made it seem like we were at a continuous party. This part is very unpleasant.

Great hotel , very accommodating. Ash is amazing always has a big smile and provides just the best service. Will return for sure.

Attended a wedding, wow what a venue!

Fantastic place and at a great price for the night. We had a room upgrade and had the corner room. But the standout was Jack on the desk when we got there. He really was the definition of scouse hospitality! He helped us with checking in and went the extra mile by giving us a local map and talked us through some of the things we need to see! We will definitely be back and we’ll definitely be staying here. That one you can thank Jack for!!

It's a very best place to go when you want to explore Liverpool, i would give it 5 stars but rooms needs renovation but not that bad for the night, it's so peaceful and staff are so nice. If i have to come visit Liverpool again this would be a place to sleep.

Had a great stay here last week whilst travelling for business. The staff were great especially James F, Zoe and Brie both made extra effort in ensuring I was comfortable and my stay was memorable. If I am needed back in the area for business or pleasure I will definitely returning.

Stayed in the mercure hotel for the bank holiday.. staff were lovely to deal with, we were given a room which wasn't ready but the staff were very understanding and very helpful. We were then given a privileged room, the room was lovely and very comfy, the rooftop gave a great view and everything was so close. Will definately be staying here again . Also everything was within walking distance from us so it's the perfect spot for exploring.

bit of a hic up at reception being given a key card to an occupied room! all sorted out with another trip to reception. shout out to andrew-john on the bar for sorting me receipt copies which I had forgotten to ask for when paying! had it not been for the initial issue it would have been 5stars for service

Mercure Liverpool, nice location, staff are friendly and helpful. Tom, Jadan, Kristy and Emanuel

Not a bad hotel, staff were nice... needs a little TLC, but was very clean

It was a great stay. Jack from the reception offered the warmest welcome we could have !

Had to prove I left a 5* review to be able to leave my bag in the storage room.... Room was very hot and the ventilation made a horrible loud sound even at lowest setting, found 4 bugs around the bed before going to sleep. Breakfast was bad. Location is good, but worst 4* hotel experience iv had.

Jag on reception was very helpful and couldn't do enough to help from the moment we arrived. Short walk into the centre and plenty of car parking when we arrived

Really enjoyed breakfast great selection of fresh fruit, juices, cereals, croissants & hot breakfast & lovely cappuccino to. Looking forward to coming back .

It was in a good location and the hotel was beautiful but the rooms were too tiny for the price we paid

Hammed very pleasant and really helpful

Hammed was very helpful and polite

Hammed, Ella and all waiting staff have been absolutely wonderful. Thank you

Hammed Friendly and efficient service thank you

Hammed and the rest of the staff were excellent.

Hammed in restaurant is a great waiter, also friendly, helpful with a great smile!

Excellent food on dinners especially for a coach holiday thanks ash kes and their team for the service

Ash Kes Phoebe Beth Aryonee Hammed Tom Adam, great service on dinners thank you

Hammed very efficient, and polite.

With majestic group, nice rooms, excellent dinners, thanks Ash, Kes, Phoebe, and chefs Scott, Ellen

Hi, I would like to start with Ashwin , the young man was so accommodating to myself and friend nothing was any trouble he was willing to help as room 613 had a problematic TV he tried to fix changing batteries changed remote anyhow I asked if I could change room and without hesitation yes was the reply, would like to point out , if only a lot more people in the world was like Ashwin I'm sure it would be a better place for everyone. The young man is a credit to your company. W.Doughty Bournemouth

First time I’ve stayed in the mecure in 18 years and honestly the quality of service is still impeccable. Staff were lovely, rooms very clean, the view of the liver building made us feel like we’d booked the suite!! Also Leah on check out was super friendly and quick!

Very clean room, coffee machine .lovely view Location great x

Great service and friendly atmosphere. James at reception has a great smile on his face and was very helpful

Very clean ,cozy rooms,lovely view,friendly staff

Kike working the reception was very helpful. Great room, great location. Clean

Had an issue where our room had no aircon but staff were super helpful and moved our room with no issues. All staff were super friendly and the views from our room were really pretty of the river and local buildings.

Very good option to stay in Liverpool. Close to city center and The Beatles Story. Rooms with beautiful views of the Mersey River. The facilities are generally good, the only thing they could improve is the variety of their breakfast.

Thank you Kirsty, Leandra and Emanuel for the excellent breakfast and service. Leandra knows the city very well and gave us a nice overview of the best places to visit whilst in Liverpool. Thanks for the kindness :)

I have received wonderful service from Emanuel, Kinty, and Leandra in my weeklong stay at the Mercure. No complaints here!

Breakfast n dinners were fine. Room was clean n location was good. Only negative is that the room has no overhead light so it was difficult to read a book at night with a bedside light. Best part was the service at breakfast and dinner. Leandra who deserves a mention for her friendly n efficient service of clearing breakfast tables and taking orders for fried eggs. The team of guys and gal who served dinner efficiently n cheerfully each night..... Kes with the curly hair, kristy the rose amongst the thorns😂, and the guys Tyler, Andrew, Hammed and Ryan. (and not forgetting the chef!)

The room was quite small and the bathroom shower and mirror were dirty along with the the curtains being stained. The evening staff were very kind Ash, Tyler Hammed, Andrew and Ryan were all very helpful. However some of the morning staff were quite rude with being ignored and I noticed a member of staff giving a customer a dirty look I did not pick up her name though. The location however was very nice.

A great time at the FO Forum thanks to Kerry and team. Great room and amazing view.

Just back after my 60th room on top floor was massive cracking views massive 2 TV's fridge spotless rooms be back down as very nice very friendly staff.

Had a great stay at this hotel which is in a great location. Food was excellent too and also had a brief chat with the head chef Graham who is a great guy and couldn’t of done more for me, will be back soon again

Excellent location...room on the 7th floor had a fabulous view of the cruise terminal and The Strand. Very quiet considering its on a major road. The room was extremely comfortable however the a/c wasn't very effective. Disappointed with breakfast, which we paid £13 each for. Watered down juice, poor selection of hot food and stale toast. Will go again but go elsewhere for breakfast.

Stayed for the weekend, excellent staff, excellent location. Would highly recommend this hotel and will definitely be back to stay.

Great experience and help from Kike!

Fab location with brilliant facilities. Kike checked us out and she was so lovely. We will be back again

Leandra in the dining room in the 1st floor was absolutely fantastic! So hospitable and kind.

Leandra delivered exceptional service in the dining area, creating a warm and welcoming atmosphere that truly felt like a home away from home.

Had a very pleasant stay here. The most notable aspect was the service from all the very pleasant workers! Specifically Kike, who works the front desk. It was an absolute pleasure being assisted by her throughout our time here. She was always able to help and deserves a ton of recognition. Emanuel, at the 2nd floor restaurant, was also a great steward of the establishment.

Kike was very helpful and friendly would recommend to stay here again. We were able to get an early check in which was very handy.

Reception entrance smelt of cigarette. Not very clean overall. Rooms were tacky. I had a one night business trip , I wouldn’t return.

Nice location and great service on the bar. One of the staff members, Emanuel Birtas left us with a really nice impression and made our stay so much better.

Lovely bar and amazing view of the docks

Hotel okay and busy with conferences.

Had a fantastic time and room at this hotel/ stayed 28-29th April 2024. Excellent customer service from Martin at reception to me and my cousin, very attentive and genuinely a very lovely person. Would stay again due to this rare occasions of top tier customer service.

We would definitely come back to the Liverpool was a lovely city and a great stay

The hotel was lovely, we was also was helped with a delivery issue by a very kind and pleasant gentleman called James. He was so lovely and helpful and really went above and beyond to help me. I couldn’t thank him enough.

Staff friendly and room clean but beyond tired. Big chunks of enamel missing from the bath, holes in the curtains. The room also smelt. Can't decide if it's an ancient hoover bag or someone's feet! Location great but not worth it for the lack of quality in the room. Lifts take ages as one is broken. Taking the stairs is like stepping into a horror movie with lights that only click on depending on how far you walk.

We made a quick return visit to this great hotel this week, after having a lovely 4 day stay in January & not only did the staff give us as close a room to the one we had enjoyed the last time but they left also this lovely message on our mirror! We can't wait to return again soon. Highly recommended.

Good customer service. Room was a bit small but clean Beautiful view from my room, really good location indeed

Clean with a good bathroom and toileteres. Decent bar. Didn't have breakfast though. Staff pleasant.