Megan's at the Griffin Restaurant (Kingston) in Kingston upon Thames

First time at Megan's and we'll definitely be regulars. We had a fantastic meal, brilliant service and lovely ambience. Thank you!

Appalling bad service! Initially we were seated & our order taken fairly promptly. The server was trying to upsell sides we didn’t want & wasn’t listening. We waited nearly 15minutes for my americano but my friends tea didn’t arrive at the same time. I’d finished my coffee by the time her tea arrived. It wasn’t served with sugar so I went to ask our server for some. He said he’d bring it but didn’t just went to a table 2 away from ours to take their order. So my friend got up & asked a different server for the sugar to be brought. By this time we’ve been in the restaurant over 30 mins with no food however it was quite busy so we were ok to wait. That was until I saw the table that ordered when we wanted sugar had had their food delivered so I asked our server if perhaps we’d been forgotten. No apology he just went off to check. When he came back he said to be careful of the plates because they were hot. Well!! My goodness I expected my skillet to be hot but not the wooden handle & wooden serving board which was so red hot as to be unbearable. It was impossible to hold the wooden handle to get the food off the skewer as it was so hot. Clearly our food had been languishing on the pass for some time waiting for our lacklustre server to remember to go & get it. The food however was good. We weren’t able to get the servers attention to bring us more water. I wanted to treat my friend so when she went to the ladies I immediately rose & asked the server for the check. He did at least bring that fairly quickly but I then discovered that I wasn’t allowed to pay cash. A fact that really irritates me so I paid on my card. It was only on inspecting the bill later that I realised the server had charged us £4.90 for hash browns that we specifically said we didn’t want. I wish I had asked them to remove the service charge because frankly it was terrible & let the whole restaurant down. He seemed disengaged, bored & under trained for the role. The two stars go to the chef for the food because the server didn’t deserve anything!

Our first visit,but it will not be our last.Everything was just perfect. 02/01/ my wife treated us to breakfast 😋

Beautiful setting, feels fancy, but one look at the menu and you realize is a posh kebab place. As most in England, alochol is of no lack in here. Happy hours exist. Couple of vegan and vegetarian options. Service was attentive but food was too slow for a platter consisting of hummus couple of deep fried thingies pickles and few more. Prices are affordable. I like it.

Great atmosphere food and most importantly service. Mana in Kingston was very kind and attentive which made the whole experience great!

Dropped in on shopping trip. Waited to be seated but was pretty much ignored by the staff. Plenty of room to sit down but ended up waiting for ten minutes + at an empty restaurant. Ignored for so long we started laughing. Kids were doing a little dance to attract attention. We gave up, left and went to spend £150 on a group lunch somewhere else.

It is a shame I did not take any single picture. We have a company lunch here. Our host is Harshita. I want to give a shout out for amazing service and attention to detail. Everything is seamless. thank you.

Loved the atmosphere and the service was great bar one staff who made it seem like I was the one being unreasonable for asking why what I was served did not resemble what I had ordered.

Luke warm reception, but our waiter was very friendly. Too much up selling after we'd each ordered - no wonder! One of our group added a couple of sausages - £3.90 for EACH sausage when the bill came; the waiter didn't say how much they would cost. The food service was quite slow, the toast was slightly burnt and poached eggs mainly too hard. Eggs Benedict Royale was very good, as was the tea. Very attractive surroundings but wouldn't return due to price and quality.

Thanks to Carys for her amazing customer service , the food was amazing and the cocktail she recommended was beautiful x

An impromptu lunch. We popped in 7 days before Christmas Day, and it was very busy. Originally placed in the centre of the restaurant, but it was so noisy and cramped. The staff were able to relocate us to a window table. Not so noisy. My friend chose Megan's brunch. A lot of food too much for me. I chose a Doner kebab, described as posh. Both meals took a bit of time but the place was very busy. His brunch was excellent. My kebab was extremely good. Very soft lamb and a lovely dressing. A long way away from a takeaway kebab. Very, very pleasant. We have already decided to return but hopefully be a quieter next time!

Had the Christmas turkey flatbread but not great. The turkey was dry and very thinly grated on top. Would have preferred shredded pieces of turkey and it just looked a mess on the plate. The sauce pots should’ve been placed on the side of the plate rather than stuck on top of the food itself… Staff were friendly and attentive.

A delicious early birthday treat with my friend. Courteous and attentive service too. Thank you! Will be visiting again soon.

Absolutely amazing restaurant! The setting was cosy and warm, the waiters were friendly and the food was very good!

Having previously found Megan's on a wet day before Christmas, I knew we could get excellent coffee in a relaxed atmosphere!!

LJ thank you for great service!

I came here for a Christmas dinner and it was not worth the money, firstly as a table of six we got one small plate of chicken, one pig in blanket, one scoop of cheese etc. Not a lot for the price. The main meal was mostly veggie mushrooms, grains or some rocket salad in the middle of the large sharing board not a lot of meat and some people complained that the veg options just had way too much seasoning on! For the price I WOULD not recommend nor would I be returning. Frankly was really disappointed. Not value for money.

They’ve made the portion sizes much smaller than they were last year. It almost felt like I ordered off the kids menu. Food was cold also - cold tomatoes and eggs. I ordered the veggie breakfast and got a tablespoon of avocado, a teaspoon of beans, 3 cherry tomatoes, 2 small bits of halloumi, and two small eggs with a tiny piece of toast. Definitely shrinkflation, so expensive for what I received. And juice for £5. Service was good and attentive but had to go up to pay. Also salt mill on the table had run out of salt.

Howie was fantastic, made our evening!!!

Came in quite late on Monday evening, and the staff were brilliant. So kind and lovely. The food was 10/10, I had the chicken and it was delicious. So soft and flavoursome. Nice vibes all around.

We love coming to Megan’s in Kingston. Lovely to sit in the big comfy chairs by the window and watch the world go by with delicious food and wine. The neighbour menu is fantastic value.

Atmosphere was great, I loved the lighting! Food took a little time to arrive but was good. Great drinks!!

The service and food at Megan's 10/10 and Huda was the cherry on top with her positive attitude and kind energy.

Lovely Christmassy setting , although we did feel a little squashed in with our Christmas shopping . We didn’t book so we were very grateful for our table . The service was extremely friendly and efficient and it was a joy to dine here . Superb tasty healthy food x

Megan’s in Kingston offers a cozy atmosphere with excellent service. We enjoyed a cake, espresso and Biscoff latte. Special thanks to our server, Huda, for her warm and efficient service, making our visit memorable. Anyone visiting Megan’s should hope to be so lucky as to have Huda as their server. Highly recommend stopping by for a great cafe experience in Kingston area!

Lovely food. Our server James was very attentive and friendly!

Alan and James (our servers) were very hospitable and extremely friendly. Food is great as always

Best Kunefe ever. Staff were extremely friendly.

Lovely place. Great food and very friendly staff.

Zaki was a brilliant waiter - very attentive nice and make the experience a lot better! The food was great and so was the atmosphere.

Zakai was our server he was really nice and kind he managed to find crayons for my 2 year old which made him really happy so thanks Zakai, Megan's are lucky to have you working for them keep it up

Dropped in for a coffee and porridge breakfast.. LJ was serving...timely courteous, and efficient.. great cappuccino and porridge with tahini, compote, seeds and syrup.. 😋

Excellent service and amazing food. Definitely recommend if you are in the area

Amazing service by Zaki, from his tasty recommendations to his bubbly personality. Will definitely be returning and recommending !

I just wanted to express my appreciation for the wonderful dining experience at your restaurant tonight . The food was absolutely delightful, and I was impressed by the prompt service. The drinks were lovely as well, and I truly appreciated the attentiveness and efficiency of the manager. I would highly recommend your establishment to others. Thank you! 😊

I recently had dinner with my family for a birthday celebration, the food was delicious and the service by Anika was really good.

Great service from Anika and a lovely dinner!

DISAPPOINTMENT, NOT RECOMMENDED! SPEND YOUR MONEY ELSEWHERE! This review comes after a second sitting. The first time I dined there it was a minor disappointment due to long food wait times, portion sizes that weren't filling, and a general lack of value for money just barely scraping by due to a very good cheerful and attentive server and a very good cookie dessert. That first time was during Saturday lunch time and was for two adults and two children. A bad online review wasn't warranted at that time but I would have never privately recommended Megan's to friends. This time around it was for two adults, three children, and we were there to celebrate my son's birthday over dinner. As mentioned, we would never have gone back but our son specifically wanted to have the cookie dessert for his birthday. Well, the restaurant was notified of the birthday when the reservation was done, weeks in advance, and did nothing to acknowledge it on the day. The restaurant was practically empty, yet our mains took forever. Critically we were not told when we were seated what was no longer available on the menu, which caused an issue when my son asked for the cookie dessert. There are some basics in food service like acknowledging patrons when they enter and seating them quickly, offering water and drinks, checking for allergies, telling people what's the special (if you have one), checking in on a table from time to time and telling people what is no longer on the menu when passing the menu to seated patrons. If we had known that Megan's was out of the cookie dessert, we wouldn't have bothered sitting through their mediocre, and ultimately expensive food. What a disappointing failure it was to see my son choke back his upset while a tear silently rolled down his cheek on his birthday, only to then pay for it when the cheque arrived! Megan's is a pathetic poor showing of a restaurant when compared to the other dining establishments around Kingston. Do not dine here. Save your wallet and taste buds for more deserving restaurants!

Abuja Was very accommodated for and treated us well

First time visiting. Ordered drinks and food. 2 of us ordered eggs on toast. One of us got 2 slices of toast the other one slice of toast. We ate up and paid up but won't be returning. Disappointed ☹️

LJ is a very nice and polite waiter and quick service

I ordered eggs Royale, service is amazing and huda is friendly and so helpful.

It was my birthday gathering with the girls. I had such a lovely time, the food was lovely& our host Hoda, is such an amazing young lady. Thank you everyone for such a lovely time.

We booked a Saturday lunch for 20 guests and the manager Shenazzer and his team did an excellent job to accommodate us. With Shenazzer all communication ahead of and on the day was polite, courteous and hospitable. The ability to handle a large party seemed effortless. Food orders were given in advance, allergies were noted, lunch was served in a timely manner and the service was friendly and attentive. Thank you very much!

Huda and the team was great! She suggested a cake for my son’s birthday as well! Wonderful service and the food was great

Huda our watitress was the cutest. Very polite and respectful. I had such an amazing experience. Thank you Huda and the staff.

Our server (sorry I don’t recall correct spelling, Kara? ) was very friendly and efficient, sharing her tips on dishes. Despite being busy on a Saturday, the staff worked very hard and kept things moving. Menu is varied enough to have options for everyone, even those with dietary restrictions. Only knock on the experience was that it seems the portions are getting smaller vs dishes I’ve had in years past.

Buzzing authentic Mediterranean restaurant in the heart of Kingston. We had a short wait on a busy Saturday but seated in no time. Restaurant is deceptively large with an upstairs too. Friendly staff and great tasting food. We had lamb doner, meze and the breakfast. Everyone was very happy with their choices. Great option for the family.

Hoda was a lovely person. She was very helpful and she doesn’t stop smiling which makes me happy. Thank you

AMAZING CUSTOMER SERVICE 100000/10 THANKS HUDA UR OUR FAV

Lovely food and Amazing service from Huda! Thank-you x

Our server, Sapphire, was so friendly and the food was great!

James was a lovely host. He was very cheerful and was very helpful. I will definitely visit again. The coffees were a bit too sweet for my liking but I am open to trying something new at Megan's

The waiter (I believe his name is James) was excellent. I’m a customer operations manager and would give him a job in a heartbeat. Food was lovely, atmosphere was lovely…a great experience

I had a lovely dining experience at Megan's, thanks to our wonderful server, Huda. She was attentive and friendly, making us feel welcome throughout our meal. The food was delicious, and everything was beautifully presented. I highly recommend Megan's for a great meal and excellent service!

£20 for a tiny portion of halloumi and toast with a tea is a an absolute farse. No way should this cost that much.

Huda was polite and efficient, ensuring our meal went smoothly. She was attentive without being overbearing and handled our requests promptly. Overall, her service added to a pleasant dining experience.

Had a wonderful experience at Megan’s! The food was delicious, but what really stood out was the exceptional service provided by Huda and Emad. They were attentive, friendly, and made sure we felt well taken care of throughout our visit. Their warm hospitality added a special touch to our meal. Highly recommend visiting for both the great food and outstanding service!

Absolutely love this branch! Great food and wonderful atmosphere.

Good coffee, delicious cake, and a great waiter, LJ

Lovely location. Very nice coffee and the lemon cake is the best. Good service. Nice staff. Recommended!

Definitely my favourite place in Kingston! I had the amazing hot chocolate with the GIANT marshmallow. Love the atmosphere and the vibe, Huda is also a very good reason to visit this place, her recommendations never disappoint!

Good selection of vegetarian food

Huda was so attentive, helpful and friendly, and answered all of our questions in a lot of detail! Made our already amazing experience so much better! Such a nice atmosphere and beautiful decorations! Thank you for having us! :)

Huda is really the perfect host, she helped me and my girlfriend so much in picking our food and overall everything

Huda was an amazing host. Attention to detail and helped us navigate the menu made sure we enjoyed our meals and was very attentive x

Went for an impromptu lunch today with my mum.Last time we went at the beginning of the year we had quite an awful time,ignored,then service slow,food poor. Today was SOOOOO different.Staff could NOT have been more attentive and brilliant.Food stunning and all round great experience.Farman and Imad were beyond fab and I wanted to say thankyou.I would highly recommend Megan's for any occasion.xxxx

Jamie provided exceptional service during our visit. He was attentive, friendly, and went above and beyond to ensure we had a fantastic experience.

Huda showed great professionalism and the food we had was very nice puddings the best - a few espresso martini s perfectly seasoned with festive images on top ! Photo half drunk

Inviting ambience, delicious food.

Huda who looked after us tonight was absolutely brilliant !

We had dinner at this restaurant ambience and food was delicious and management and staff were amazing too .

Lovely place, relaxed atmosphere and friendly staff. I loved the small chat I had with one of the staff working there, Huda, her cake recommendation was to the point with my Greek taste. Maybe one the best customer service experiences I ever had! I will definitely visit this place again!

Huda was really excellent. Made our trip much more enjoyable

it was such a warm welcome, the guests were extremely kind to us and the food was very good. RECOMMENDATIONS

Really enjoyed our visit to Megan's! The atmosphere was cozy, and the service was excellent. I ordered the double open chicken kebab and biri piri fried cauliflower rings, and it was delicious. Also tried the lemon and rosemary cake, which was the perfect ending to our meal. I’d definitely recommend it to anyone looking for a nice place to eat!

Smaller portions than other places but delicious food. Staff were very friendly and helpful.

Was a standout spot that offers a warm and welcoming dining experience. From the moment we arrived, we were greeted with friendly smiles and attentive service. The ambiance was perfect, cozy and elegant. Our server was knowledgeable and offered great recommendations, while the food was beautifully presented and full of flavor. The manager made the experience even more special by personally checking in on guests, making us feel valued and welcomed. The whole visit was seamless, with delicious desserts to finish off the meal. Highly recommended for a memorable dining experience!

Great food and service!!! Mezze feast was amazing.

Had a lovely dinner there with my friend, food was fantastic, atmosphere great and the service too!

Amazing restaurant! I went with my friends for dinner and food was delicious. Will definitely come back!

Loved the delicious food and great service.

Dined at the Kingston branch and our server was Carys. She was so lovely and attentive! Such amazing service will definitely come back again!

All the staff go above and beyond to provide an A* and a special shout out to Shenazzer who was incredibly attentive and swift with our orders.

Despite the restaurant being so busy I felt like I was given time, treated as I was important just like any other customer. The manager was very helpful and nice to me even though I didn’t spend a lot of money due to being on a tight budget. The food and drinks were great. I would love to come back. Thank you!

Lovely experience at Megan's, the decor was beautiful and the staff was very attentive to the details. Definitely recommend for a special occasion or just a fabulous night out.

Took a while to be seated and then ages to be served. People were getting up and leaving as it took so long. Wish we did to as the food was not great. To top it off, the staff were arguing and clearly irritated at each other and the music was continually jumping. Strangely have experienced the staff issues in other Megans too. Lots of complaints about management and I can see why; the place is not well organised or run.

Lovely staff but slow service. For the third visit in a row the dishes were served luke warm. The manager dealt with it well but they clearly have a problem getting the food to the table still hot.

Only had cake and coffee but it was wonderful Highly recommend the lemon and rosemary cake with a latte

Really beautiful restaurant, the service was outstanding and the atmosphere was so pretty. We had the sharing brunch platter, throughly enjoyed all of the food.

A lovely evening for a birthday meal. The frose cocktail was very refreshing. Great value for money with the sharing feast as a main. Our server Alan had speedy service and Bree had excellent customer service. I was even give a free slice of delicious carrot cake with a candle. Thanks to all the team for a wonderful Sunday evening dinner. Would recommend and would return :))))

From the moment walking in, kept waiting at the door for 10 minutes with no acknowledgment, service extremely slow, nothing special about the food, over priced for the portions, I think I’ll stick with browns, can’t go wrong there and they make you feel welcomed.

We had a lovely cake , hot drink and a delicious cocktail before a theatre show

Great meal, fantastic staff, lovely surroundings.

James was top notch and attentive. Recommend some amazing sides, lovely service.

Service was top notch, young lad called James LJ recommended a side that paired with my meal and made sure our glasses were always full with a smile.

My family and I dined at Megans, Kingston on Friday, October 18th, and regrettably, it was one of the most disappointing experiences we have encountered. Firstly, the service was exceedingly slow. It took over an hour for our meals to arrive, and when they did, the dishes were lukewarm at best. The waitstaff displayed a lack of attentiveness, and it took an excessive 15 minutes to attract someone's attention for assistance. When we finally had the opportunity to speak with the manager regarding our concerns, particularly about the bread served to us, we were met with rudeness and condescension. The bread was extremely hard—so tough that I found it impossible to bite into. Instead of offering an apology, the manager dismissed our complaint, asserting that the bread was "meant to be like that" and reprimanding us for not raising the issue earlier. His tone was patronising, making us feel diminished rather than valued as customers. We clarified that we were not seeking any compensation, merely wishing to bring the matter to his attention. However, he remained dismissive and rude, frequently interrupting us. By the end of the evening, we had spent nearly three hours at the restaurant, all of which was spent waiting. The entire experience was profoundly frustrating and disappointing. Given this experience, we have decided to dine in from now on. I would not recommend this establishment to anyone. Poor service, subpar food, and unprofessional management are not what one expects when dining out with family.

Booked for Bottomless Brunch, advertised as £25pp, only to be told that the £25 only includes the drinks, you have to pay for any food on top of this, doesn't make that clear in their advertising or website, consequently we spent a lot more than we had budgeted for. Food however was very good, recommend the Eggs Benedict. Service adequate - very young waitresses, some need more experience. Lots of screaming children/babies, I know that's not Megan's fault but really off putting for us older mum's who have long gone through that stage. Finally we felt being charged £2.00 for a pot of hot water with a slice of lemon was slightly excessive. Over all nice place but won't be rushing back in a hurry

Our visit to Megan’s in Kingston for my birthday was a wonderful event. Our server Huda was wonderful!!!

Just had our eve snacks here and the food is so nice specially the sauces. Huda served us and she is super friendly.