Mega Grill in Basildon

Worse service I’ve had 2 hour wait for food

Ordered the cheesy loaded bacon fries and a 1/4 pounder they came stone cold I phoned up which they was in disbelieve as apprently it was made and sent out straight away which it took over an hour and I’m only down the road this was on a Monday night so shouldn’t ideally be busy then got sent out some fresh fries further 40-60 mins tasted like they have been microwaved I have gave this place benefit of the doubt muiltple times and still no progress from this business I will not be ordering again as this has happend multiple times! the business needs looking into by the looks of it with such low ratings !!

DO NOT ORDER FROM HERE I WAITED OVER 2 HOURS FOR MY FOOD FOR IT TO BE COLD I PHONED AND THE MANAGEMENT REFUSED TO GIVE ME A REFUND AS HE SAID BECAUSE I DIDNT SEND FOOD BACK, I WASNT WILLING TO DRIVE TO SHOP AND GIVE FOOD BACK AND IT WOULD OF TAKEN THE DRIVER OVER AN HOUR TO GET TO ME, I WILL CERTAINLY NOT BE ORDERING FROM HERE AGAIN THE FOOD IS DISGUSTING CUSTOMER SERVICE IS AWFUL THE COMMUNICATION IS AWFUL DO NOT ORDER FROM HERE I WOULD RATHER GO HUNGRY ABSOLUTELY DISGUSTING

Ordered over 2 hours ago and the place is 10 minutes away from where I live, every time I call up it’s a complete lie about where it is and how long it’s going to be. If I could give it zero stars I would. Ordered 1 portion of chips and a kebab and it’s talking so long. It’s beyond a joke. Was told everytime it’s just been put out for delivery. DONT ORDER FROM HERE.

Smashing venue, tasty food very clean always on point. He makes the best vegetarian wraps and always goes above and beyond for us. Prices, awesome love love love this place!

Ordered through just eat Honestly the worst takeaway I’ve ever had, food took over an hour to arrive for a shop 10 minute drive away, when the food arrived it was stale and not up to any standard with 1 sliver of dry donner making up my wrap, when phoned up and questioned they said they would get the manager then continued to hang up on me after many try’s, an absolute disgrace and should be banned from selling food, still awaiting to hear from management .

Wouldn't rate this place at all waited over 2 hours for food still ain't even here used an excuse been a accident which hasn't told me 3 times the food be here within 10 minutes won't refund me

Worst service in Basildon completely got our orders wrong. Food was shocking! Do not even bother! When I complained they hung up on me.

Food was shockingly bad cold undercooked kebab meat and smothered in sauce inedible throwing almost £30 worth of food straight in the bin! Don't waste your money !

Food was disgusting didn't even get my order right and over charged me

Best pizza I had in the area. Way better than Pizza Hut and Dominoes. Try the Deep Pan pizza’s and you won’t be disappointed.

I put in a just eat order at 7pm. Got confirmation of times for delivery, even. Allied as I have an allergy, latest delivery time for the food was 8:15, tried calling for half an hour and kept getting engaged ring tone. Ended up going there to get grief, delivery just going out the door, only excuses. Never again

The food was amazing! Delicious and amazing quality, all freshly cooked. The staff were lovely and very helpful, so thank you very much. 10/10 would recommend.

Didn’t deliver our food and never got our money

order didnt even arrive wont answer any phone calls needs to be shut down

If i could give 0 stars i would, they take ur money and cancel your order so you have to wait a week for your money back, dont get me wrong some of their food is decent but im absolutely disgusted with the way that this company treats it customers and rips them off and ps. They also sometimes say they delivered the food when they haven't which i have seen alot of people say. AVOID THIS COMPANY AT ALL COSTS IF UR LOOKING FOR A GOOD RESTAURANT LOOK ELSE WHERE.

Would give minus if I could. Food took over an hour and a half too arrive. Called the restaurant so many times and they lied about the estimated time of arrival. When it finally did arrive after a forth call we were missing half the order and everything was cold. Called the restaurant and told them and the rude man on the phone said he would call me back in five mins. He called back and told me that I had aprently called him to confirm the order was fine, when I reality I had called him to complain items were missing, calling me a liar. Really shocking service absolutely awful. Do not order from here. We have physically gone to the restaurant to complain in person as the man on the phone was so rude and unhelpful and if he thinks we won't confront him in person regarding his service he is wrong

literally awful. Ordered food on uber eats. Using a scheduled delivery slot too. No food as yet, half an hour late and they are uncontactable.

Customer service is disgusting I wouldn’t recommend ordering from this place as I tried to order some food & it was over an hour late so I called to complain & the worker tried to fight me

Absolutely shocking! The food arrived 2 hours late and had to call 4/5 times just to be lied to about how long it would take then got told to call if it was cold when it arrived due to being delivered an hour before my last call. I then tried to call once it arrived due to all of our food being beyond cold but got no answer. Absolutely appalled and want a full refund for how terrible this experience has been!

Order a doner kebab, doner meat and chips and a portion of chips. Small portions Meat looked and tasted like rubber (like the frozen doner from iceland) Very tasteless Our first and last time ordering from mega grill

Over 40 mins late, the restaurant was rude and dismissive. The only redemption was the delivery driver who was both polite and apologetic.

Quality food, authentic and tasty, arrived on time, hot and generously portioned. Will definitely be ordering again 👌💯

Terrible customer service. Disgusting food. Shocking delivery. Wish we had looked at the reviews before ordering. Never again. Pizza came cold, tasteless, and inedible. We had been lied to about how long the delivery will be 4-5 times on the phone where the just eat app said delivered. First it was 2-5 minutes then we called again for an update after 15 minutes, they said 10 minutes, then again no food for ages, so we called again and they said it will be 30 minutes, probably not even made the pizza yet… What a joke. Honestly the worst service and food I’ve received from a takeaway shop ever. Would never recommend.

Ordered my food at 16.00pm and it’s now 17.50 it’s saying it’s arrived when I still haven’t got my food? They’ve made no attempt to contact me to tell me they running behind or nothing, bad customer experience first and last time I’ll be ordering from these first impression awful, and if the food does eventually turn up it’s going to be freezing cold

Great food, polite delivery driver, food on time defo recommended

Terrible. Waited over 2 hours for our delivery and still hasn’t arrived. Rang restaurant, absolutely no help.

Cold food over hour late when they said on app was delivered already definitely would not recommend

Absolutely vile chicken kebab I took 1 bite then spat it out. Every single peice of chicken had knuckles and gristle in it. My dog sniffed it them walked off ffs. If u want tasty kebab go to best kebab instead.

0!!! i just ordered something and after 2 hours of waiting it says on the appp "food delivered" but i didnt received anything!!! shame on you mega grill ! and on your drivers! i want my money back

Ordered food last night around midnight waited hour and a half for my food to not turn up called them saying they were outside calling me but no one was there they said they will redeliver it waited outside my house till 4 in the morning still nothing turned up called them this morning asking for a refund and they said they knocked and called but again no one was at my house they were really rude saying they paid the driver to much so they wouldnt refund me even spoke to the mananger who the put the phone down on me TWICE never order from here as i lost £14 aswell as alot of sleep because these lazy people couldnt find my house

Ordered the food online. After waiting over 2 hours the food had arrived after the store promising us multiple times it would take five more minutes. It was freezing cold! Found a hair! And the store had lied to us and said the driver broke down but yet the driver told me he was making other deliveries.

Delivery service took over an hour longer than it said for a chicken burger!!! Did they have to catch the chicken?? Called up and lady said it’s only estimate time - what’s the point in having times then. Twice we have given them a chance and twice the service is appalling and slow! Drove past twice tonight and they are not busy just standing there!

I order from here as the food is good value for money for okay/good food. However, last order was bloody amazing, was super fresh and plenty. I hope this continues!

Yummy food. Bit expensive though

Very good restaurant very happy I am ,also staff is very good

Ordered a tray of mixed kebab. Asked for pitta bread x2 to be changed to wraps. Didn't get that right. They asked if I wanted rice, I said no, I got rice mixed with the kebab mean 😤 They said it would be 40 mins at 70 mins I called to chase it up. They said won't be long and hung up on me. Food was average not the best kebab in town.

Absolutely a joke!! Waited over 2 and a half hours for our just eat order… nothing has come… restaurant not answering the phone… check the reviews. It seems they have done this a lot! Bunch of scammers! Even marked it as our for delivery and hour ago! Will be following up for a refund!

Thank you for my extra green chillis !!!!

Disgusting people don’t ever order from there never delivered my food while the kids are hungry don’t even pick up the phone

I’ve ordered from here joke not the word phone gets put down on me 2 hours late freezing cold when I ran up just got fed a load of lies I had food poisoning next day which made be hospital for two days please stay away from this place

SCAM ARTISTS!!! THEY TAKE YOUR MONEY AND DON'T DELIVER YOUR FOOD

Pizza was late , cold and looked like it had been dropped

Food doesnt arrive. No body answers the phone. Now i have to battle uber eats for a refund. Avoid like the plague

The food come 2 hours late we ordered it at 11pm and it come at 1am the cheesy chips taste like rubber.the burger was rock hard the delivery driver was polite. We called them 3 time on two different phone and no answer. Wouldn’t come to this place for food!!!

Absolute abysmal delivery, I order and its hours late only for it to be closed, all the just eat reviews have the same experience as me.

Disgusting customer service, took our money, didn't get the meal and wouldn't issue a refund, spent over a week trying too get my money back for an order not received for Uber eats too rule in their favour. Do not order from here.

AVOID THIS TAKEAWAY ! Ordered food last night for 9pm afwr an hour late i ended up walking to somewhere else to get food elsewhere, i rung them 16 times and they just ignore the phone. Then had the cheek to ring me at 10.15pm saying why i wasnt answering the front door lol i said im out getting my dinner as your an hour late and he put the phone down on me ! Jokers !

Great place food always good and delivery is great too

They sent out mouldy garlic bread, not much else needs to be said

if i could give them 0 stars I would!!! I ordered food last night at 12am as they state they are open untill 3am, I was advised via just eat that the food would here here by 1am. 1:30am came and went and I called the restaurant to see where my food is there was no answer on the phone and I'm still waiting for my food!!!! what a complete joke!!! needless to say I have requested a refund through just eat but they don't refund delivery fees and this place charged £4.00 delivery!! just eat has the order down as delivered their side?!?!? I will be ringing them up at 3pm for a full refund!!! AVOID AVOID AVOID

I never ever complain about restaurants on any platform but the quality of food and customer service I received tonight was absolutely disgraceful. My food arrived an hour and a half late, the food was cold and stale, from one of the meals it was missing items, and the members of staff are just point blank rude. I was hung up on 2 times whilst asking what time my order would arrive after already being half an hour late, when the food finally arrived the delivery driver was rude and didn’t even wait for me to open the door and take the food he just left it on my porch and ran off. Utterly disgraceful would not recommend this so called restaurant to anyone!!!

I should have bought the food at Tesco and cooked it myself. It would have been faster, the food would have been hot and I wouldn't have had to make two separate phone calls before I had my whole dinner. Also it would have been a lot cheaper.

Absolutely disgusting with my order was cold and my nuggets was dry burger sauce was lumpy and didn’t receive the right amount of nuggets and chicken strips was burnt had to wait 2 hours for my food for it to turn up cold and the boxing looked like they didn’t care and threw it in the bag called up to complain but the lady who answered was rude apart that the delivery man was nice payed 14 pound for a load of rubbish

Extremely rude stuff , waited over two hours for my food. Will never be ordering from here again! Cold food and soggy.

ABSOLUTEYLY DISGUSTING. AVOID AT ALL COSTS. Would not give this food to a dog, it was repulsive. The donner meat was like hard, dry bits of rubber that could not be eaten. The nuggets were thinner than paper, burnt and also must have been cooked in burnt oil as they tasted completely burnt. The chips were wet and soggy. The whole lot went in the bin WASTE OF MONEY.

Absolutely disgusting service, almost 3 hour wait, nit even peak time to order, ordered between 4.30 4.45 finally arrived 7.25, repeated phone calls with excuses and being told it will be 5 minutes, when it arrived the delivery person said the girl who answered the phone the first time doesn’t work there????? Food itself wasn’t great and wrong but that point we had given up I gave one star as you can’t give a minus

What a joke, ordered at 6:45pm, still no show at 8pm. Lost count how many times called, first time hadn't even been cooked. then some crock about its on its way and about 5-10 mins... Used to order from here and was awesome but clearly the staff have changed as the service is appalling, constantly engaged on the phone, probably dude to the orders people place and never receive.

late delivery but can't really blame them since a delivery driver had an accident. Burger was mid

No delivery, no refund and rude staff on the night and the day after. £40 wasted, they should be shut down for this level of contempt and incompetence.

Ordered at 6.30 and still waiting at 8.30. Always engaged. Wont be using these again.

Very upset with food 4/4 delivers wrong or 2 hours wait.. Sorry that I know the owner but still very embarrassing

If I could give them minus zero stars I would. . Absolutely terrible service . Ordered some food and just box of chicken turned up. No show of food 2 hours waiting till after midnight. Spoke to about 3 different staffs who were Absolutely clueless and RUDE cannot even explain why I never got most of what I paid for delivered. 1am and still waiting. Terrible and shocking service .

Food never came, kept calling and they said its on its way. Don't buy from here.

Food arrived an hour late, stone cold, called the restaurant for them to lie and tell me it had just left twice. Also put the wrong sauce on my kebab. The chicken was burnt on the outside and pink in one of the bigger lumps. Absolute joke.

Food never turned up after waiting 3 hours despite being told it was on its way

All great service the burgers are the best and fast delivery to wickford For as all ways very hot

Ordered food at 6.05pm and still waiting 3.5hours later..... Not impressed at all

Would give this zero stars if I could. Wouldnt even let a starving dog eat food from here. Rats would turn their nose up at the food they serve. Ordered cheesy chips, ended up getting a cheese brick, freezing cold could've used it as an ice pack. The woman on the phone couldnt be any more rude if she tried, when we phoned to see where our food was 3 hours after ordering it. Not sure how they can get away with running such a shambles of a business. Don't even want to know the hygiene rating of this place.

Terrible service - second time ordered from Just Eat at 8.15pm, promised to be here at 8.45pm. food arrived at 10pm. In the meantime, calls to the restaurant provided a woman with the personality of an adolescent snail saying the food is constantly "with the driver." The driver left 10 mins ago... we call again 20 mins later and the driver just left or left 10 mins ago. Restaurant in a time warp. Customer service terrible and no refund offered. The snail turned out to be the manager, whose knowledge expanded to the same 3 quotes: "its with the driver", "I'm not quite sure" and "you'll have to go through Just Eat." The only thing mega about this experience was mine and my friends combined rage. Fuming.

After 2 hours and still no delivery, I cancelled order

DO NOT ORDER FROM THEM! I wish I could give this minus stars. Before making my order I called the restaurant to ask if the meat they use is halal as myself and my husband are Muslims. The lady on the call said “All of our meat is halal”. When we got our BBQ ribs they were very large and some where very small. We called the restaurant as my husband felt very ill throughout the night. I called the restaurant and asked what meat is the BBQ ribs. The lady went for a few minutes and came back and said they were pork. We are utterly disgusted, this is an extremely bad incident that we need to be addressed. Also when I asked to speak to a manager I was told he was not available. I asked his name and this was not given to me over the phone, then I was asked to call back in an hour. Myself and my husband are distraught. This is extremely bad. Just the fact that I had asked before hand and trusted their words. Utterly disgusted.

Take orders when delivery staff is not available. Waited over 2hrs for mediocre food. Save your money & time and go else where.

Food took 2 hours. Was cold when turned up never bothered to call as was rude when i called to find out where it was and it took to long. Bined it and went to macdonalds instead.

Donna meat looked & tasted like plastic on 1 side!! Salad was soggy & limp & going brown! Bbq Chicken wings were burnt on he out side, slimey & soggy inside!! Compleatly disgusting!!! What's happened to the cook??? Same food used to be great. I will definitely not be ordering again anytime soon.

Delivery turned up almost an hour late. Order was missing items. Food was cold and on top of that, the delivery was done by a young teenage boy, with his dad driving the car, and an unsecured toddler in the rear seat. Appalling service.

NEVER AGAIN... Took 2 & half hours to arrive and when did, food was cold and coke was warm. Phoned 6 times and everytime there was a excuse. I'll never order from these again ashame as food is normally quite nice. RUN BY A BUNCH OF KIDS BY THE SOUNDS OF THEM ON THE PHONE...

Ay just got a burger meal banging. worth every penny

*late update* so the kebab I ordered finally arrived at almost 3am.... undercooked and cold!!! Currently sitting here still waiting for the 1 kebab i ordered at 10pm and now your closed...... you don't even deserve 1 star!!! Robbing people of money!!!!!

This place is a scam, ordered food last night and it never came but they took the money anyway

Do not order from this place!! Ordered some food last night about 30 minutes before they closed, they took my money and never delivered any food!! Scammed me.

I’m not usually a person to complain, but this food was absolutely shocking and gave the food to my dog. The meat was very dry, the setup was a total joke. Got 3 fries as a side dish.

Had me waiting for two hours and sent the wrong food. I would not recommend wasting your time.

Had a 20 inch pizza from here via Basildon Eats app, it was lovely. Will be back to try other foods

Brilliant takeaway get alot for your money

Turn up and took a bite out of it and had a long black hair so I wouldn’t eat from this place and had no respect on the phone when I called them to tell them

Absolutely shocking. Ordered from just eat with exact requirements so no excuses really. Late, items missing, lied to about delivery times and worst of all the lamb shish was like rubber, do yourself a favour and go elsewhere

Would give zero stars if I could!! Ordered from here was giving stale, crushed greasy and basically tasted mouldy food as soon as it touched my taste buds!! In result of the food order from this place i actually have a stomach infection and tonsillitis!!! Avoid at all cost!! Reported to fda and food trading standards disgusting filthy place

Just take note of all the bad reviews, food undercooked, pizza topping squashed on crushed box, cold, delivery was slow, very disappointing

“MEGA GRILL” This is a very affordable place to order food from...it was my brother’s anniversary who lives in Basildon and I ordered Via UBER. I ordered : •Cheese Garlic Bread •Vegetarian Hot Pizzza •Cheese Nachos •Veggi Burger with Fries •Chocolate Fudge Slice •Strawberry Cheese Cake You can order via UBER and Restaurant delivers food by themselves. Food is very good and very reasonable.

Love coming to mega grill food is always nice and fresh they get busy so I collect mine and some times get a free can of coke

Poor quality food, service and delivery

Rock hard burnt garlic bread which was cold. Pizza was also cold. And forgot the drinks. Both of our burgers were o.k if u just want a cheap greasy burger

Terrible food, terrible management. My friend ordered from here and waited for nearly 2 hours. She payed £45 but the food was cold on arrival the pizza was like cardboard and the drinks were missing. After being messed around by rude management they only offered her £20 off her next order and never turned up to replace the food. Please avoid!

Miła obsługa, Bardzo dobre jedzenie i super ceny 😁

Ordered mixed kebab and was really big portion and tasted really good. Quick delivery too.

Ordered from here last Saturday and the food came on time, the pizza was cooked perfectly and was hot. Will be recommending my friends to order from here!

Yes, this is a bit more expensive than the average burger place but totally worth it! Burgers and fries are amazing and delivery is reasonably fast.

Avoid this place, me and my family have had food poisoning from here and I'll be reporting it the environmental health. Disgusting dirty place.

Ordered last night...The only reason I gave a 2* is because the chips were half decent and the delivery driver was polite. The kebabs were tiny and stone cold. I ordered a large doner for myself and a medium chicken shish for my partner. Both kebabs were tiny. Barely filled pitta for the doner and only 4 pieces of chicken in the shish!! I would hate to see a small. Pictures of both from as soon as they arrived have been posted. Also asked for very simple specific salad on both kebabs. Onions and lettuce and one with cabbage, but we received 2 pots of salad with everything in. Just lazy and wasteful. Now both me and my partner have also got bad stomachs since eating this. Yes I dont expect to feel amazing after a kebab lol but I dont expect to get the runs after eating one! (and especially my partner after a chicken shish!) Really wish I had read the reviews before ordering now tbh. Wont be giving mega grill any more of my money that's for sure.