Mega Chicken in Birmingham

amazing customer service, very nice receptionist

Tasty food was a case of needed food nothing else was open was presently surprised was quite some time ago.

Lost the concept under all that pink. Food was average.

Prior to Saturday 26 February 2022, I made a group booking for 7.30 pm for party of 12 friends. having even spoken to the manager on the night before. On my arrival at 7.15pm - no attempt had been made to set up the table for this party size - they were all set as separate small tables so as our friends were already arriving - and no one was even setting about doing this we did it ourselves. We have used this venue soooo many times but were not aware of a change of hands in recent weeks. How I wish that I had known. No heating, no wood for the open fire, our friends were sitting with their coats on - terribly slow service, no gin for tonic!! only one bottle of house wine, an hour to get poppadums then almost another hour for starters finally getting mains after 10pm. Constant moans to us about how busy and short staffed they were yet they knew they had a party of 12 booked in - never mind any other phone orders or diners - one chef, one so called waiter manager and one taking orders over the phone - even the delivery driver got roped in to bringing food to our table. Most of the food was lovely - bur not so much the ridiculous wait for the food - and after feeling so embarrassed that we had invited friends there we footed the bill in full £350 - but decided to visit again tonight just to discuss politely the poor service - met with a response of 'our food is great - we were busy, and the manager stated that he didn't give a **it about our thoughts on Saturday night!!! - his exact words! We also now know there was a fight there recently regarding poor service and the people did not want to pay the bill!!! Although we would never resort to such - the opinion of the manager tonight was appalling - there is a petrol station opposite which sells tonic and when I suggested that they go and by some to be able to serve Gin and Tonic I was accused of being rude - we even offered to go for them!!! Constant moans on Saturday night regarding the mess the previous owners had left them in - debt etc - not really something you should be sharing with customers and should be focussing on getting it right and building a business. Never again will I visit this restaurant and good luck to anyone who may do! Because remember - the manager in his words - doesn't give a **it!!!

Great atmosphere and good music