Medusas Café in Newcastle-under-Lyme

Can't really comment on the atmosphere but the Smashburger is unreal. Ordered to this place for a collection and they were very quick but unfortunately they couldn't give me the right amount of change. However, they promptly made it up by giving me a couple drinks on the house. Service is fantastic very fast and the presentation of food is phenomenal. Would definitely dine here again and try their daytime student deals.

The service was incredible and the food came nice and quick and well presented

Ordered a Friday night treat DIRECT with this shake cafe at 8:30pm (orders usually withing 1 hour) ….. after a hour and half we called them DIRECT to see if the order was close to being on the way …… we were told the order was ‘just being made’ when asked for an etc they couldn’t commit to anything and via their opening hours they close at 10:30 for delivery. I have spent £43 they can not give refund over the phone and claim I have to go through my order history…… which is nothing. I have ordered multiple times with Medusa’s and this will be the very last time!!!

Had a delivery today it was absolutely amazing service and the quality of everything was 10/10 I highly recommend there services.

Went in to celebrate my dad's birthday but the whole experience was Absolutely disappointing…. Asked for a knife to cut the cake but they refused even though we got desserts from there and also the staff member had agreed to give knife prior to us making an order or even coming….Prices were unreasonably high… tasteless dessert …. Wouldn’t recommend it to anyone… we sat there waiting for the knife as the girl there said she would get it for us but after some time we went and asked and they refused… the man over there with the beard was very unprofessional…… Ruined the whole day…. Would never go back……(CONTINUED after reply from the owner). we ordered a biscoff milkshake and soft drinks So yes it was tasteless there was only 8 of us, not 12 lol… and we didnt ask for 12 plates we only asked for a knife and few plate… as the Lady had agreed to give we were waiting for the and taking pics…. However when he refused to give to A PLATE we just asked for a knife) but when he refused to give that also we left the place.…

The desserts here were amazing 10/10 Got the pancakes they were super soft fresh and warm with the perfect amount of strawberries and very milky chocolate. Also got the vanilla cheesecake which was fresh and flavourful. Lastly the strawberry milkshake was just wow best milkshake I’ve had in stoke

Ridiculous long wait placed a order at 8pm didn’t arrive till 10:30pm ignored my calls and didn’t provide any updates when they did answer the phone at 9:30 the order hadn’t even left yet wouldn’t recommended to anyone terrible customer service

Order delivered two hours late and cold ice cream completely melted didn’t answer the phone or give any updates when they did answer was ignored and received no info wouldn’t let me cancel despite waiting over two hours

Takes around 3 hours for delivery and no communication as to why.

Order never arrived and they don’t answer when calling

AVOID AT ALL COSTS!!! Order didn’t arrive, shop ignored me, had to go through so much hassle to get my money back and they did not help me at all to get my money back - I had to resolve this on my own. Was told to call to speak to the manger for help but they have ignored my calls ever since. Absolute joke. I would never ever ever order again from this ‘restaurant’. Plenty of bad reviews already, I just wish we had checked google reviews first. Do yourself a favour and order from a proper restaurant that can deliver your food or good customer service should any problems arise with your order, absolutely disgusting. Appalled by the service and how you treat customers.

The food was absolutely amazing, and the waiting time was really quick

Ordered at 9pm still not arrived at 11pm n now not wanted. Phone rings out they don’t answer and just cut the call after several rings. Poor service at least communicate with your customers! Won’t be using again.

1hr 45 minute waiting time is an absolute joke. Ordered at 9pm still waiting at 11pm. They’re also allergic to answering the phone to offer any kind of help. Stay clear at all costs!!

Order from here often. Really good food and service. The smash burger and cookie dough are shout.

awful, probably THE worst company I've ever experienced. we have given them numerous chances too, the very first order a while ago was perfect, since then it's got worse and worse. tonight we ordered 2 waffles with 2 tubs of ice cream, they turned up very very late, the waffles were squashed at one end of the box in a heap freezing cold, the ice cream was completely melted, water! it was 100% inedible. we rang them, only to get a young girl with the clear intellect of a baked bean on the phone saying there's nothing she could do, absolutely useless, how someone like that even got a job is nothing short of remarkable, she rudely put us on hold without telling us, told us to get off the phone so she could serve other customers (probably equally as badly) , then another woman (I think) came on the phone rudely, very gobby and clearly needs some lessons in customer management and decorum and then dared to call us rude! not a brain cell to rub together between them! Will never order from them again and make sure everyone else we know doesn't too. every local group will see what they are like too. avoid like the plague, in fact, the plague probably has better manners .

Ordered through Uber eats, lovely food, delivery driver was pleasant.

Portion sizes poor for what you pay

Awful customer service, quality of food is not to a good standard and very overpriced. Very disappointed will not be returning as there was no genuine care or quality of service.

Order x2 oreo cookie doughs. Absolutely shocking and not worth the 10 pounds I spent!. The cookie was tiny and thin, stuck to the baking paper underneath and as I tried to scrap it off the baking paper I was left with a quarter of cookie as seen on the image. Won't be ordering from here again, total rip off.

Very impressed with the quality of food and atmosphere at Medusas Café

Perfect english breakfast and well served portion.

Great service, pretty inside. Delicious desserts and mock tails

Dreadful experience, ordered for a delivery, said it would be 10-30 minutes, after 45 minutes, we tried ringing and they cut us off on the other end. Over an hour later it arrived, cookie was no bigger than the size of 1 you get in a pack at your local shops priced 5 for £1. The waffle we ordered was okay, but nothing special. Would never order from them again.

Ordered the cookie dough, Payed £9 for what is basically a cookie smaller than my hand with chocolate on top. Terrible value for money. the order also took over an hour to arrive. Go somewhere else

See on their tiktok that if they take a disliking to you they will spike your waffle with mayonnaise and spicy toppings . Completely ignoring any food safety nor Natashas Law . It honestly baffles me that they thought it to be a good idea to show the world that they don't care about their customers , avoid like the plague

Would give *0 if possible. Waited 2 hours and was borderline unedible.

They run a social media account the stirs up racial hatred for “entertainment purposes”.

Awful took two hours to arrive and to top it off the milkshake was frozen solid and the cheesecake was frozen. Never known anything like it!

Overpriced product , unfriendly, rude, disrespectful, stuff and horrible atmosphere

Tried their crepes today and they are exactly what i wanted. Crepes were not overly sweet and they also served chocolate separately just in case if someone has too sweet tooth. Small place with good interior and nice staff.

Excellent Food and ambience is next level. Best cafe in Stoke!

Ordered a cookie dough through ubereats. Paid £7.50, a cookie no bigger than the one you can buy a pack of 5 of in shops arrived. Shops sell the same size, pack of 5 for £1-2. Just go shop and heat one of them up. Shall not order from here again. Rip off.

Amazing food so delicious and satisfies me every single time whether I order sweet or savoury. Highly recommend 🔥🔥🔥

This place is 10/10, everytime I come here I can not fault the place. The food is always piping hot and the flavours are amazing. The burgers literally make my mouth water, the chips are the best chips I have ever had so full of flavour and both crunchy and soft. Honestly I would recommend this place to everyone. Perfect place for lunch and evening meal.

Have eaten in store and like many other reviews said it took a while to get the food and it was not that warm, then ordered to home and took 50 mins for a crepe and cookie dough that was just a big cookie smushed down and was not worth £6.95

Sat in to eat, food took a long time and very overpriced £9 burger and fries. When it eventually arrived it was lukewarm. Then ordered dessert, waffle was cold as were the crepes…. Very disappointed. The interior is beautiful, the food needs some work on keeping it hot and on presentation maybe adding side salad???

I've just had an amazing Shakshuka. Never tasted anything like it. The most amazingly flavoured sauce. I could have eaten 2. I'll be coming back for this.

Beautifully decorated friendly staff food tasted good

There was some back and fourth with our order particularly regarding whether they could prepare one order without any dairy in. Service took longer than expected. When the good arrived it was decent.

Tried the brunch was absolutely amazing! 10/10 customer service, staff were very polite and food looks and tastes amazing. Couldn’t recommend more!

Brilliant customer service, desserts are made to perfection especially the cherry pie waffles😋 would definitely recommend trying out.

great desserts, highly recommend

The milk cake is delicious. Also had a milkshake which was very nice. I've been twice and I'll be returning again.

Ordered a sundae, didn’t taste nice at all.

We ordered some milkshakes from here and they were super delicious. The only problem was it took quite a while to arrive as we had it for delivery. The milkshake was great and the packaging was good. Will definitely get more milkshakes from here in the future.

Me and my partner were looking for a place to replace little dessert shop since they made their cookie dough smaller and not worth the price. In our opinion, we have found something way better than our old place. The cookie dough was cooked to perfection as well as a beautiful size. Not to forget that it came so quickly that it was still warm! Our milkshakes were both the best we have ever had! This is now our favourite place to order and we'll 1000% order from this place in the future.

Excellent desserts and milkshakes

Amazing food and lovely service! :)

Absolutely amazing service from staff that literally bent over backwards to get us the perfect order. The food was EPIC.

The delivery time was spot on. I ordered via Deliveroo plus so I didn’t have to pay for delivery. The donuts that I ordered were amazing along with my lotus milkshake. The reason why I have marked this down is because the ‘signature milkcake’ is stupidly overpriced at £7.45 for a cake that arise that is only half the size of the box that it’s in. I expected more from my money then a thin piece of cake so I am very disappointed and for that reason I’ve taken two stars off

I have never ordered from here so I can't give a good or bad rating on food quality but £7 for delivery that is daylight robbery.

Great selection! A little pricey but totally worth it.

Very bad time management, 15 mins wait means 45 mins and 1 hr wait means a 2 hr wait, I understand if it was a one time but it wasn't.

I thought I'd try this place out.... Don't know why I didn't come here before. Cakes and donuts speak for themselve, don't get me started on how well they make the milkshakes 💯👌. Medusas actually is the place to go if you're in Stoke.

Just wow I ordered medusas last night and at first I was skeptical as it did take a while to come but I think this was due to it being such a long distance to where I live. When it came I was a little surprised how good they actually looked. i had a chocolate milkshake and a fruity mocktail. The milkshake was amazing, best milkshake I have ever had when it comes to milkshakes. The prices were really high for just these two items, I think it came to £12.99? Including delivery. The mocktail was really good, I had never tried a mocktail before and quite honestly it wasn’t a bad experience at all. It may be a little pricey but if you ever want to treat yourself maybe on your birthday perhaps, then please try this place out its really good.

I ordered 2 crepes and 1 waffle it's taken 2 hours this is the second time it's happen very disappointed very bad service the food was cold and then I ring the shop to find out what happened there excuse was the car had broken down .no sorrie or any apology very bad customer service will never order again from this place

My order consisted of 2x waffles (which were lovely) and 1x lotus biscoff glory milkcake. I’ve ordered from here previously where the milkcake was of a standard size which is why it shocked me even more so, to be presented with what looked like one third of a slice - priced at £7.50! (See photo with a mug next to it for comparison) I’m not one to complain but Jesus this was quite literally daylight robbery. I called Medusa’s to understand what happened and they told me that a. Just Eat prices are always slightly higher and b. this is apparently what a standard milkcake slice looks like. It didn’t look like this a few months ago. If they had acknowledged what they’d done here I would’ve been fine with it however instead I was presented with excuses. A bit of integrity and accountability goes a long way. I won’t be ordering from here again and would recommend anyone reading this to avoid ordering any ‘slices’ of cake because what you’ll be getting will be more ‘bite’ sized. Don’t let them rip you off.

OMG had two donuts, and some chocolate strawberries, the donuts where so fresh and fluffy and the chocolate strawberries were AMAZING. Literally woofed it all down 😂

Told 20 mins got there 20 mins later told to wait another 20

Very poor customer experience the delivery driver was rude and offered opinions on things when not asked. His job is to deliver drinks not insult customers. We were perfectly polite and rose above his comments I suspect he wouldn’t treat a man like that. Disgusting

So out of 4 other dessert places we've ordered from in Stoke Medusas was the only that actually 1. Had what we ordered and 2. actually delivered. The cheesecakes were amazing! Will be ordering again.

Terrible experience, over 2 hours and its still not been delivered. Phone lines are always engaged and when you do finally get through they dont answer! Avoid!

Over two hours wait. Called up to ask where food was to be told its on its way. Another 40 minutes later called again to ask where my order was. Told it was cancelled. Absolute sham. Avoid.

My family and I have Ordered from Medusa’s many times before and never had a problem but today I was appalled by the lack of customer service from the team and the quality of food that I received. I rang to find out where my order was, I was then told that the driver was around the corner, which was false information. The food was cold and not up to the standard that they have delivered before. I rang the shop to then be rudely spoken to by the manager who sarcastically spoke to me saying ‘I will send out a replacement but it might take 4-5 hrs to deliver if u can wait that long and that the driver is new’. Although I appreciate the apology I did not appreciate the way in which this was handled as I expected a lot better from the manager. I would’ve preferred for them to be honest with me when I first rang. My family and I Will no longer be ordering from here again!

Food was great although waffles were cold and delivery drivers don't bother with masks or social distancing but make up for it in bad attitude. Took over an hour to actually deliver so probably better sticking to any other dessert shop in the area.

Ordered from just eat,food took ages to be delivered, when arrived it was cold, presentation was poor Will never order again

Fantastic selection of desserts, polite staff, excellent service. Peanut butter stack dessert and the milk cakes are simply the best!

Just amazing the service is great the foods amazing would recommend to anyone

2nd time ordering from Medusas and can honestly say it was perfect. It tastes even better the second time and I can definitely say I’ll be ordering again. The menu is so unique and the signature Milk cakes are to die for. Everyone needs to try the vanilla milk cake and The Medusas Experience milkshake! Also Delivery was fast and I’m really impressed. Definitely recommend to everyone.

Best shakes, Best cakes in town. You won't find anywhere better. Nice friendly staff, top quality, high end desserts. Menu has everything you could want & more. Peanut butter fans will love the peanut butter stack. Thickest milkshakes around. Can't wait go back.