Mcdonald's - Rhyl- Clwyd Retail Park in Denbighshire

This is the 7th time food missing from order. Whether you deliver or dry through it seems that staff are completely incapable of getting your order right worst mcdonalds in the area. Wouldn't even say its just when it busy I have been the only car and they still managed to think a big mac meal is the same as 20 chicken nuggets. And staff are completely useless with resolution of problems all you get is sorry we will be better next time completely diabolical

Appallingly slow. Had to walk out after waiting 15 minutes as had train to meet and still no food. My order and several other showed as "collect" on the board for 5 minutes but no show. Franchisee needs to properly staff for a Saturday evening.

This place should be reclassified as a car park delivery service not a drive through. I tried to be patient as I could see the staff were constantly delivering to cars parked up in the car park waiting for orders, but after 20 minutes I gave up and went in to get a refund. Even requesting this did not prompt my order to appear, although there were plenty of orders piled up on a trolley for delivery drivers that were coming and going. Maybe if they focus more on the serving customers that turn up at the "drive thru" they would get better reviews.

It takes some doing, but this is the worst McDonald’s I have ever been in. 25 minute wait. Staff asking what people had ordered as the number system had fallen apart. Cold, greasy horrible food. Stay at home and have a piece of toast.

Let’s all start with a basic ‘hello, please can I help you’, it’s not asking for much. First impressions always count and this McDonald’s needs to go back to absolute basics. When ordering chicken nuggets it would be nice to ask, would you like a sauce? Once again I’ve had to ask, sadly when I got home no sauce in the bag. Chips warm and full of salt, straight to the bin. I guess it’s back to Abergele. Sort it out Rhyl if you care!

Ffordd Derwen Rhyl McDonalds- The food at this branch is a very poor standard. On multiple visits the food is what appears to be thrown into packaging and bags, upside down and fallen apart. Drinks dribbled down the sides of cups and on one occasion a really strange taste to a burger. When this issue was brought to the managers attention he swapped the burger but was very defensive and unprofessional. Avoid and travel to another McDonalds

Close the place as it's not even worth going there anymore, all you can order is chicken as they can't do burgers at present, and week before they couldn't even get a burger hot to me from the kitchen to the counter. Never using this dive again, only abergele and caerwys worth using

I honestly have no words anymore. I have always been a loyal macdonalds customer and they treat me awfully here. If this was a relationship I would be an abused partner getting gaslighted. I order my food, they send me texts saying they will deliver my food, I even get emails and then the 'food' shows up missing items and cold. Then when you call uber it's a simple 'I'm sorry' the money will go back into your account in 5 business days. I don't want my money back I want the food I paid for. Even if you ask them if they can just drop the meal off it's just a 'you can reorder if you wish' (and pay the delivery fee again). I'm so upset, I want out of this relationship but I love macdonalds too much 😢

Ordered on app as couldn't Park in disabled bay due to mcdonald's delivery drivers using them. (I am in wheelchair ) order came out missing items and with no stirrers for coffee. Spoke to them about delivery drivers taking up disabled spaces and they just said they always use that spot.

I consider it basic to take an order via a computer into the cooking area out to the person. Every time I have visited this McDonald’s the order is wrong, from a missing drink to a burger missing. Constantly missing either a straw or napkins. I understand soft openings where you have an opportunity ti get things right and wrong. But we’re months down the line and I am fed up with incorrect orders. Back ti basics for staff and management!

Missing food !!!!!! Family Saturday Take Away Ruined Attitude of Manager Ian - stinks who has trained this man to deal with issues and his assistant manager? This is about principle that they can’t even put a few burgers in a bag correctly and the attitude you’re met with when contacting the restaurant. They Expect you to drive back at your own expense, then the humiliation of going to the counter like a peasant to claim back what’s rightfully yours. Why not tell the customer to Retain the receipt and when convenient to call in and all items will be replaced for you to enjoy as originally planned. Surely every bit of food is accounted for hence how he said he wanted the other food back to replace with the correct food, this indicates all food is countable. This way you can check the claims are genuine?! Total contradiction to the first manager I spoken to who was very vague in the process regards missing food. This S & VE Williams Franchise is badly managed , with poor management, poor training skills and poor customer service. I have emailed the Franchise email on the receipt and will post again on how long they take to respond. This is the last time you rip me off and all the other customers that you do it to as per other reviews ! You have to ask yourself is it policy to “forget” to bag food so Mcds can then gain more profit. It makes you wonder as I’m sure like myself many others would feel embarrassed going to claim a couple of quids with of burgers back. It’s all very calculated on their behalf. I await your response, Franchise owners of Ffordd Derwen McDonald’s Rhyl

Again the order was wrong, chips missing, plain cheese burger, not plain and the food was cold when we got home a 3 minute drive away. I won’t be using this Mc Donald’s again, surely they have a corporate standard to adhere too. How is this level of service even possible

Just ordered a Uber eats from here and received no chocolate milkshake that I ordered with my meal, with a hand written note on a napkin stating “no chocolate milkshake soz” plus no replacement drink, this McDonalds has not even been open that long and I am getting this kind of service already I find it appalling. They need some proper management in there if staff are getting away with doing that to peoples orders. Wont be ordering from there again!

Absolutely HORRIBLE do not come here. Expect 30 minutes for anything more than a drink and check your food before you go. They usually get it wrong and the food is cold when (if) you finally receive it.

Clean and quick. Great customer service. One employee offered to help me carry condiments back to my table, another who brought over the food was friendly and engaged with the children. Even my kids commented the staff here weren't like other McDonald's.

Worst McDonald's in the area. This is the 3rd time I've been and its just not getting any better. Go to the one in Abergele instead.

If you buy anything more than a drink expect a wait and if they say sauces are in the bag don’t believe them. Only at busy times will you get tasty fries anytime outside of that expect stale. They seem to always have items not...

Wrong order yet again. No straw for drink, no sauces delivered. Asked for no mayonnaise as partner has an allergy but they put mayonnaise on the chicken burger so that was a waste of money. How hard is it to get a simple order right?

Poor service, cold food, staff at counter at drive through couldnt care less. Burgers were cold, chips half cooked. We even had to go back in to get straws for drinks. Sack the lot of them and start again.

this place does not run greatly at all even months after it opening. actually getting fed up with even trying this place. Will be driving to a mcdonalds at a further location in future instead of the two trips there. still can't even make a...

We live 3 miniutes away from McDonald's rhuddlan saturday14th January our food was COLD yet again this is the 3rd time now reason for ordering is grandchildren staying at ours otherwise wouldn't bother with this place constant COLD food

Last time I will ever come here I live in Rhyl but rarely use McDonald’s. Third time here ever, 3rd mistake. Extra pickles even though they are free, they took 1 off , it may seem petty, it’s not that hard , I used to...

Went through the drive through got home and was appauled at our order had to go back to mcdonalds. We Ordered 2 big macs with extra lettuce as part of our order. One was thrown sideways in the bag all over the bag! The other...

Ever since it opened, items "Unavailable" is very common. Particularly Ice Cream and milkshake. The touch screens for ordering are unresponsive, slow and when you finally get there, the item is Unavailable!! When you get your food, it can be cold.

Slowest drive thru ever poorest service ever usually get the order wrong park everyone up only want you to use the app

Once again an order that is incorrect! Not only to one item,but two of the same items. It says Add Cheese, that can't be hard! This is the third time this has happened and I don't know why because it is printed on the wrapper!...

I honestly don't know where to start. I have been to this mcdonalds numerous times and I don't think they have ever managed to get an order right. One time I ordered 4 breakfast burgers and 2 flat breads and when the order arrived I...

Rubbish service,very long wait times,cold food,and always manage to get your order wrong even when repeating it back to you at the food collection window. Avoid!!!!

They got the order right so I will give that a point. The food itself wasn’t enjoyable but edible and not the usual McDonald’s standard almost felt like a cold meat sandwich left sat on the shelf for a while. Pretty much the same story...

Huge thank you to Ryan who sorted our order out. Very helpful ✨✨✨mistake with order which Ryan dealt and sorted quickly

Second visit since day 1 , order was incorrect, double sausage and egg , it was wrapped correctly but only 1 sausage and No egg, waited 15 mins for it only 3 cars in front. The had too wait a further 10 mins for replacement....

Food is absolutely rubbish always cold and tastes reheated .avoid by all costs.once had to wait over 45 mins just for a blinking cappuccino

With my job over the last 20yrs I have travelled the length and breath of the Uk and have used hundreds of different McDonald's and I have to say that the one on Clwyd Retail Park, Rhyl is the very worst I have come across....

Family lunch. We visited McDonald's Fford Derwyn today for lunch. I was a little slow entering my order on the screen when I was approached by a member of staff who offered to put my order through the till. The order was placed quickly and...

Young lady taking payment on drive through miserable, not a word spoke when paying place was quiet however it took over 10 minutes wait at ordering screens, despite restaurant pretty much empty and 2 vehicles in front ( mid afternoon) food was luke warm at...

Been here a few times for drive through breakfast since it's opened and once for lunch. Relatively simple orders have been wrong twice. Food over/undercooked. Lethargic staff. Ketchup stains on the drive through walls which haven't moved in weeks. Won't be going back for a...

Visited this McDonald’s for breakfast at 7.30am and couldn’t believe how dirty it was. The floors and tables were covered in food and the tray we were given with our food on had blobs of congealed ketchup on it. Decided to take our food and...

When this branch was first announced the predictable outrage about encouraging obesity appeared in the local press. Rhyl already had enough fast food outlets, blah, blah, blah. Since the branch opened I've heard, from a very reliable source, that what has actually happened is that...