Mcdonald's - Rhyl- Clwyd Retail Park in Denbighshire

Cold food. Always get the order wrong. Take the order then tell you to park in the car park (because the grill bays are full). Sometimes 30minute wait for food. It's ridiculous 😒 rather drive the extra and go to abergele. Seems there is always lots of staff but nobody is actually aware of anything that needs doing. Clearly need a decent manager stepping in and cut the staffing and making a decent team.

Still terrible. Had to wait in carpark for food. Standard for this place. Wrong order brought out. My ticket stapled to wrong bag of food. When I did get my food, it was luke warm, rubbery hash browns!!! Devastating! Coffee wasn't hot. Its so terrible its actually funny at this point. Staff really really don't want to be there lol. How is this place still going??

I thought McDonald’s was a fast food restaurant? How can it take 15 minutes (as of writing this review) for you to prepare 2 cheese and bacon flatbreads and a coffee! Absolute joke.

Freezing cold food, the kids happy meal was served in a paper bag with no toy or book. A staff member by the pick up point just stood there playing with her hair. Disgusting experience

No fish fillet included in the fillet o fish meal. It’s a Shame as I’ve not been well and my daughter drove to Rhyl epically to get me something to eat. The phones not answered and I’m disabled I can’t get to the store. What a waste of time and money

Ordered 2 PLAIN chicken Mayos small fries and a large Vanilla milkshake waited around for about 20 minutes to Cold chips One of the chicken mayos plain one wasn't dont come here if you're inpatient

Called at Rhyl at 22.18 for a cheese burger and big mac...cold !! not the 1st time don't know why we bother..surely every customer should get freshly cooked burgers or at least have them hot...this is the only store in the area we have had cold food...staff obviously just want to go home ..NOT HAPPY

7.45am sunday, two already waiting customers at the counter looking like they've lost the will to live. i wait to order but am totally ignored. After 6 minutes I went to the machine where the option, obviously, is to only pay by card. Note on door says no cold drinks, but i beg to differ, my super-watery Cappuccino eventually arrived more cold than warm (not joking) a full 12 minutes after my order was confirmed and paid for (as one of just three people in the place with nothing to do but look at watch I was reduced to this clockwatching - so it seemed like far longer). No point attempting to complain, i am ignored at the now empty counter... Thing is, as parents like 80 yards away, I've been here before and usually given up and walked out. THIS really is the normal service. I have NEVER written a review on service before, anywhere (despite a long career as a journalist), but this place is truly dire and has been since the day it opened. Bring back the Crowne Bard. If the Ffordd Derwyn pub is open opposite I would advise a speedier service. Seriously.

If waiting 15 minutes for a simple breakfast order in the drive-through isn't bad enough, the attitude of the shift manager (Ryan) is even worse and has prompted me to go to the effort of writing this review. I ordered a breakfast roll, got to the final window and was handed a breakfast wrap. I explained that this was wrong and was told to park up. After a wait, out comes another breakfast wrap. Again, I explained that this was wrong. Eventually I get the breakfast roll. By this point, the whole thing's taken 15 minutes. Annoying, but these things happen. After driving off I then realise that the hash brown is missing so I go in and politely ask to speak with the manager. Out comes Ryan who, after I explained all the above, immediately tries to pin the whole thing on me. Apparently it's my fault I didn't check the screen. The fact that the order was taken down wrong in the first place and they then got the order wrong another two times doesn't matter to Ryan. It's all on me. Eventually I just ask for the hash brown (or a refund) so I can get on my way. Absolutely no whiff of an apology or recognition that this whole stupid saga has taken so long. After receiving the final missing item, I asked Ryan if this is a franchise. He says yes but point-blank refused to give any information on who the franchisee is or how I may contact them. Apparently I should Google it and he doesn't know; hard to believe for someone who is a shift manager there. By this point he's getting pretty aggravated and making a bit of a scene so I decided to cut my losses and leave. Whoever the franchisee is, please sort this fella out. He's a bully and has absolutely no place in a leadership or management position.

My mum found a long white hair in her medium fries they replaced her chips but the were minging and cold. Them my brother had eaten half of his medium fries and found a dark shot balck hair in his chips. The staff we funny with me saying this can happen twice and it did. The manger came over and asked for the chips back which we did she they only replaced them with a small chips. My mum then went up to complain she paid for a medium fries not small the manger was very arsey with me and told me that my brother had eaten half of the chips. We are not happy at all with the service we have received today this the second time my mum has had to put a complaint in about this manger. Customer services have been informed.

I'm not surprised to read the other reviews, and can only echo them. Whoever decided that all cars should wait in the car park for their orders when the bays are full needs to rethink this appalling policy. It leads to overly long waits, young staff aimlessly wondering around the car park trying to find your car, and the food usually being cold by the time it gets to you. The only positive thing I can say is that the senior staff gave me a refund without question. I didn't have an order number or any way of identifying my order, but they just asked what I'd paid for and refunded it there and then. Reading the reviews, they've probably had plenty of practice getting that bit right.

Why do these people think it’s acceptable to serve stone cold food that looks like it’s been fingered more than Katie price, we pay our hard earned cash for this to be spoken to like an idiot, please someone in senior management get in touch, I’m calling you out, this is criminal

Literally always asked to go to the car park to wait for my food which takes 15-20 minutes or more. Absolutely shocking. Customer services isn’t professional either. I’m not one to complain but this place is bloody awful

Its called 'fast food' for a reason. You don't expect to wait 15 minutes for a happy meal & double cheeseburger. Shouting kitchen needs to go faster, get better trained staff.

Been many of times quiet & busy and no matter what the service is terrible the attitude of the staff on the drive through is ridiculous, never put any ice in drinks they just pile them up on the side so you have warm flat drinks, they have ice in the back just too lazy to go and get it. One time I was at the drive through window all the staff including the manager was arguing in front of me the way the manager speaks to the staff is awful no wonder they all look miserable in there. Sort yourselves out my 9 year old daughter even said she would be embarrassed to work there 🙈

This is the 7th time food missing from order. Whether you deliver or dry through it seems that staff are completely incapable of getting your order right worst mcdonalds in the area. Wouldn't even say its just when it busy I have been the only car and they still managed to think a big mac meal is the same as 20 chicken nuggets. And staff are completely useless with resolution of problems all you get is sorry we will be better next time completely diabolical

Appallingly slow. Had to walk out after waiting 15 minutes as had train to meet and still no food. My order and several other showed as "collect" on the board for 5 minutes but no show. Franchisee needs to properly staff for a Saturday evening.

This place should be reclassified as a car park delivery service not a drive through. I tried to be patient as I could see the staff were constantly delivering to cars parked up in the car park waiting for orders, but after 20 minutes I gave up and went in to get a refund. Even requesting this did not prompt my order to appear, although there were plenty of orders piled up on a trolley for delivery drivers that were coming and going. Maybe if they focus more on the serving customers that turn up at the "drive thru" they would get better reviews.

It takes some doing, but this is the worst McDonald’s I have ever been in. 25 minute wait. Staff asking what people had ordered as the number system had fallen apart. Cold, greasy horrible food. Stay at home and have a piece of toast.

Let’s all start with a basic ‘hello, please can I help you’, it’s not asking for much. First impressions always count and this McDonald’s needs to go back to absolute basics. When ordering chicken nuggets it would be nice to ask, would you like a sauce? Once again I’ve had to ask, sadly when I got home no sauce in the bag. Chips warm and full of salt, straight to the bin. I guess it’s back to Abergele. Sort it out Rhyl if you care!

Ffordd Derwen Rhyl McDonalds- The food at this branch is a very poor standard. On multiple visits the food is what appears to be thrown into packaging and bags, upside down and fallen apart. Drinks dribbled down the sides of cups and on one occasion a really strange taste to a burger. When this issue was brought to the managers attention he swapped the burger but was very defensive and unprofessional. Avoid and travel to another McDonalds

Close the place as it's not even worth going there anymore, all you can order is chicken as they can't do burgers at present, and week before they couldn't even get a burger hot to me from the kitchen to the counter. Never using this dive again, only abergele and caerwys worth using

I honestly have no words anymore. I have always been a loyal macdonalds customer and they treat me awfully here. If this was a relationship I would be an abused partner getting gaslighted. I order my food, they send me texts saying they will deliver my food, I even get emails and then the 'food' shows up missing items and cold. Then when you call uber it's a simple 'I'm sorry' the money will go back into your account in 5 business days. I don't want my money back I want the food I paid for. Even if you ask them if they can just drop the meal off it's just a 'you can reorder if you wish' (and pay the delivery fee again). I'm so upset, I want out of this relationship but I love macdonalds too much 😢

Ordered on app as couldn't Park in disabled bay due to mcdonald's delivery drivers using them. (I am in wheelchair ) order came out missing items and with no stirrers for coffee. Spoke to them about delivery drivers taking up disabled spaces and they just said they always use that spot.

I consider it basic to take an order via a computer into the cooking area out to the person. Every time I have visited this McDonald’s the order is wrong, from a missing drink to a burger missing. Constantly missing either a straw or napkins. I understand soft openings where you have an opportunity ti get things right and wrong. But we’re months down the line and I am fed up with incorrect orders. Back ti basics for staff and management!

Missing food !!!!!! Family Saturday Take Away Ruined Attitude of Manager Ian - stinks who has trained this man to deal with issues and his assistant manager? This is about principle that they can’t even put a few burgers in a bag correctly and the attitude you’re met with when contacting the restaurant. They Expect you to drive back at your own expense, then the humiliation of going to the counter like a peasant to claim back what’s rightfully yours. Why not tell the customer to Retain the receipt and when convenient to call in and all items will be replaced for you to enjoy as originally planned. Surely every bit of food is accounted for hence how he said he wanted the other food back to replace with the correct food, this indicates all food is countable. This way you can check the claims are genuine?! Total contradiction to the first manager I spoken to who was very vague in the process regards missing food. This S & VE Williams Franchise is badly managed , with poor management, poor training skills and poor customer service. I have emailed the Franchise email on the receipt and will post again on how long they take to respond. This is the last time you rip me off and all the other customers that you do it to as per other reviews ! You have to ask yourself is it policy to “forget” to bag food so Mcds can then gain more profit. It makes you wonder as I’m sure like myself many others would feel embarrassed going to claim a couple of quids with of burgers back. It’s all very calculated on their behalf. I await your response, Franchise owners of Ffordd Derwen McDonald’s Rhyl

Again the order was wrong, chips missing, plain cheese burger, not plain and the food was cold when we got home a 3 minute drive away. I won’t be using this Mc Donald’s again, surely they have a corporate standard to adhere too. How is this level of service even possible

Just ordered a Uber eats from here and received no chocolate milkshake that I ordered with my meal, with a hand written note on a napkin stating “no chocolate milkshake soz” plus no replacement drink, this McDonalds has not even been open that long and I am getting this kind of service already I find it appalling. They need some proper management in there if staff are getting away with doing that to peoples orders. Wont be ordering from there again!

Absolutely HORRIBLE do not come here. Expect 30 minutes for anything more than a drink and check your food before you go. They usually get it wrong and the food is cold when (if) you finally receive it.

Clean and quick. Great customer service. One employee offered to help me carry condiments back to my table, another who brought over the food was friendly and engaged with the children. Even my kids commented the staff here weren't like other McDonald's.

Worst McDonald's in the area. This is the 3rd time I've been and its just not getting any better. Go to the one in Abergele instead.

If you buy anything more than a drink expect a wait and if they say sauces are in the bag don’t believe them. Only at busy times will you get tasty fries anytime outside of that expect stale. They seem to always have items not...

Wrong order yet again. No straw for drink, no sauces delivered. Asked for no mayonnaise as partner has an allergy but they put mayonnaise on the chicken burger so that was a waste of money. How hard is it to get a simple order right?

Poor service, cold food, staff at counter at drive through couldnt care less. Burgers were cold, chips half cooked. We even had to go back in to get straws for drinks. Sack the lot of them and start again.

this place does not run greatly at all even months after it opening. actually getting fed up with even trying this place. Will be driving to a mcdonalds at a further location in future instead of the two trips there. still can't even make a...

We live 3 miniutes away from McDonald's rhuddlan saturday14th January our food was COLD yet again this is the 3rd time now reason for ordering is grandchildren staying at ours otherwise wouldn't bother with this place constant COLD food

Last time I will ever come here I live in Rhyl but rarely use McDonald’s. Third time here ever, 3rd mistake. Extra pickles even though they are free, they took 1 off , it may seem petty, it’s not that hard , I used to...

Went through the drive through got home and was appauled at our order had to go back to mcdonalds. We Ordered 2 big macs with extra lettuce as part of our order. One was thrown sideways in the bag all over the bag! The other...

Ever since it opened, items "Unavailable" is very common. Particularly Ice Cream and milkshake. The touch screens for ordering are unresponsive, slow and when you finally get there, the item is Unavailable!! When you get your food, it can be cold.

Slowest drive thru ever poorest service ever usually get the order wrong park everyone up only want you to use the app

Once again an order that is incorrect! Not only to one item,but two of the same items. It says Add Cheese, that can't be hard! This is the third time this has happened and I don't know why because it is printed on the wrapper!...

I honestly don't know where to start. I have been to this mcdonalds numerous times and I don't think they have ever managed to get an order right. One time I ordered 4 breakfast burgers and 2 flat breads and when the order arrived I...

Rubbish service,very long wait times,cold food,and always manage to get your order wrong even when repeating it back to you at the food collection window. Avoid!!!!

Huge thank you to Ryan who sorted our order out. Very helpful ✨✨✨mistake with order which Ryan dealt and sorted quickly

They got the order right so I will give that a point. The food itself wasn’t enjoyable but edible and not the usual McDonald’s standard almost felt like a cold meat sandwich left sat on the shelf for a while. Pretty much the same story...

Second visit since day 1 , order was incorrect, double sausage and egg , it was wrapped correctly but only 1 sausage and No egg, waited 15 mins for it only 3 cars in front. The had too wait a further 10 mins for replacement....

Food is absolutely rubbish always cold and tastes reheated .avoid by all costs.once had to wait over 45 mins just for a blinking cappuccino

With my job over the last 20yrs I have travelled the length and breath of the Uk and have used hundreds of different McDonald's and I have to say that the one on Clwyd Retail Park, Rhyl is the very worst I have come across....

Family lunch. We visited McDonald's Fford Derwyn today for lunch. I was a little slow entering my order on the screen when I was approached by a member of staff who offered to put my order through the till. The order was placed quickly and...

Young lady taking payment on drive through miserable, not a word spoke when paying place was quiet however it took over 10 minutes wait at ordering screens, despite restaurant pretty much empty and 2 vehicles in front ( mid afternoon) food was luke warm at...

Been here a few times for drive through breakfast since it's opened and once for lunch. Relatively simple orders have been wrong twice. Food over/undercooked. Lethargic staff. Ketchup stains on the drive through walls which haven't moved in weeks. Won't be going back for a...

Visited this McDonald’s for breakfast at 7.30am and couldn’t believe how dirty it was. The floors and tables were covered in food and the tray we were given with our food on had blobs of congealed ketchup on it. Decided to take our food and...

When this branch was first announced the predictable outrage about encouraging obesity appeared in the local press. Rhyl already had enough fast food outlets, blah, blah, blah. Since the branch opened I've heard, from a very reliable source, that what has actually happened is that...