GastroRanking-logo
whatsappWhatsapp
phoneCall
desktopWebsite
menuMenu
bookingBooking
2.5

Based on 58 opinions finded in 1 websites

site_photo4

Nº 700 in 762 in Carmarthenshire

Nº 24 of 26 Fast food in Carmarthenshire

CUSTOMERS TALK ABOUT DISHES WITH..baconchicken
Score
OpinionsNoteTripAdvisor582.5

comment_iconOpinions

Terrible full of acne filled teens who don’t wash their hands. Tbh mate I wouldn’t bother ever going here again they were slow and were handling phones and touching food before washing hands. Disgusting . Also didn’t mention some emo playing if ur my life into pieces loud on speaker . I must admit it was fairly entertaining watching him dance

site_logo

Tyler E . 2023-11-05

MORE AT TripAdvisor

i’m now traumatised from the mcdonald’s wallpaper the chickens are made of eggs which is their own dead children unbelievable!!!!!!

site_logo

darcie r . 2023-11-02

MORE AT TripAdvisor

Usually the food here is good and they don’t usually mess up our orders however this time I ordered two large fries and the pictures show what we got as soon as we brought them out of the bag (no chips at the bottom of the bag) by the time we got home and saw this it was too late to go back maybe they had a potato shortage and we’re rationing the fries

site_logo

Ffion P . 2023-06-23

MORE AT TripAdvisor

First taste of fries and I could tell the oil was in dire need of changing. They tasted stale and of overused oil. No correct packaging - Big Mac arrived in a fillet of fish box. Ladies toilets smelled of stale urine - really smelled, like someone had pee'd on the floor repeatedly and the floor had never been mopped. Not great.

site_logo

helengZ1899ZK . 2023-01-28

MORE AT TripAdvisor

So clean and quick staff very friendly especially the lady that was looking after the restaurant Credit to this world and unusual to find at Macdonald's

site_logo

BigMick123 . 2022-07-04

MORE AT TripAdvisor

As an ex employee, worked there many years ago, it’s hard to say this, but every time I call they “NEVER” get my order correct and the food is always cold. I accept there’s a high turn over of staff, but the standards are very poor. I will not be calling again for a very long time, they owe me so much money after getting my order wrong and cold food! Sort you act out 🤷🏼‍♂️

site_logo

293leightonj . 2022-04-29

MORE AT TripAdvisor

I've called here twice in the truck over the last 4 weeks to have a break and twice it's been shut. There's staff there, but never open. It's bloody annoying!

site_logo

azydi . 2022-03-27

MORE AT TripAdvisor

Utter shambles! 30mins queue due to slow service. Food was diabloical! Burger came out with 1 gerkin, 1 slice of onion and hardly any sauce. the burger was like it was 4 days old and was so hard you could have used it as door stop. The bun on top of the burger was mangled like it had been used for target practice!! Never again, useless!!

site_logo

marcm251087 . 2022-02-02

MORE AT TripAdvisor

We called at McDonalds Cross Hands at approx 3am on 12/12/21. We ordered at the drive through, no mention of did we require a paper bag. I ordered a Quarter Pounder with Cheese, my partner ordered a chicken festive meal. The guy who served us the food clearly displayed by his actions that he did not want to be there and seriously lacked any customer service. We waited for order to be cooked. My partner took a bite into what she thought would be chicken and then looked at the contents. This was a mix of 2 beef burgers and bacon. My partner walked into restaurant to ask for replacement. The same guy did not even apologise for the mix up. when eventually the correct meal was ready, all was thrown into a bag with no care. Again no apology. As for the meal itself, the burger roll was not fresh, the contents was not as expected. Would not be recommending.

site_logo

sarahjG4639DI . 2021-12-12

MORE AT TripAdvisor

Clean enough, simple ordering points are easier than explaining to a server but only two means it's not much quicker. Small eat in area and food about the Mcdonalds standard. You cannot give a Mcdonalds more than three stars as the food doesn't warrant it.

site_logo

FootienBeer . 2021-09-09

MORE AT TripAdvisor

Very good C19 precautions. Staff polite and helpful. Food was hot and presented well. Clean facilities. Clean and tidy within restaurant too.

site_logo

sarahmI7997WI . 2020-08-21

MORE AT TripAdvisor

Don't often call here and wish I hadn't. Ate in the car park expecting hot food but oh no, food wasn't even luke warm. As it wasn't open to sit in couldn't even complain about it. How hard is it to serve hot food in a fast food restaurant? Oh.....no sauces in stock that we wanted either!!! Such a disappointing experience. Would not recommend.

site_logo

Sandrea K . 2020-08-02

MORE AT TripAdvisor

If you like your food cold and dry, and strawberry flavoured chocolate milkshakes. It had obviously been left standing quite a while. No point in complaining, they don't know what hot food is in these places. Wont be returning.

site_logo

SK965 . 2020-08-01

MORE AT TripAdvisor

Every time I come to this mcdonalds I always have an issue. I ordered a plain mayo chicken, and was order number 4. Instead I came home with a grilled mayo chicken which states ‘no lettuce extra mayo’ which was for order 5. The worst of it was even though this wasnt my order, they still had it wrong and put lettuce in it. Also i did not recieve the sauces that was on my order. And I never got a receipt so I could not even do a food for thought. Honestly, poor management skills and awful staff.

site_logo

llinoshughes08 . 2020-07-09

MORE AT TripAdvisor

We called in to McDonald’s in cross hands on day trip to west wales, convenient location limited parking bays so we had a drive through to save time, we got what we ordered off the saver menus pleasant staff, you get what you get when it comes to s McDonald’s

site_logo

Nathaniel-Richards . 2020-02-20

MORE AT TripAdvisor

this mcdonalds is awful! the staff are rude, you never get what you ordered and its always cold and when you tell the staff you have the wrong order they do not care! if we have been a far distance we stop here as you can come off the bypass and back on easy without going out your way and every single time we have it we always say not to come again but we do and regret it every time. the last time really was the last!!!

site_logo

1234567891202394948 . 2020-01-13

MORE AT TripAdvisor

Then order from here. Because you NEVER get what you ordered. In my case I usually only notice when I get home and it is too late. Completely inept staff. Food is always cold

site_logo

Vikki A . 2019-12-10

MORE AT TripAdvisor

Although living locally this is the first time we have visited here. The place was very clean and today, far better than most. Excellent friendly service. Like all McDonald's a good choice of food for all.

site_logo

Cheyenedog . 2019-09-12

MORE AT TripAdvisor

My dad went to McDonald's in Cross hands and ordered me a bacon double cheeseburger. When I opened the box I found no bacon (even though we ordered bacon) and no gherkins. I am extremely disappointed with McDonald's as every time the orders are satisfactory....

site_logo

Carys_Llewelyn . 2019-08-22

MORE AT TripAdvisor

This served a quick snack for breakfast. The staff were friendly. The food came really fast and was tasty. Prices were reasonable.

site_logo

williamskdn . 2019-07-09

MORE AT TripAdvisor

Without a shadow of a doubt crosshands is what mcdonald's is all about. The cleanest friendliest restaurant of the chain. It is always a great experience at this restaurant. I travel a lot in my working day and this restaurant will always be my choice...

site_logo

S5298FMrichardd . 2019-07-05

MORE AT TripAdvisor

Could not wait to get rid of us, my girlfriend ordered food and got the wrong wrap and had no chips with the meal and I've ordered a bbq wrap with no salads in and when it came it had all the salad in there...

site_logo

Tristan W . 2019-06-04

MORE AT TripAdvisor

I'm allergic to ghirkins and they obviously cannot be bothered to read what requirements I specified. Completely waste of money as I could not eat my purchase, cross hands are terrible.

site_logo

Phebe H . 2019-03-30

MORE AT TripAdvisor

Ironic how they call themselves fast food. Customer service at the drive through is good, can complain with the staff. It’s just the wait. Breakfast, two bacon sandwiches, 1 breakfast wrap and 1 bacon egg McMuffin. It was cold, so it clearly wasn’t being made...

site_logo

P37ER . 2019-03-10

MORE AT TripAdvisor

Extremely disappointed with my visit to cross hands McDonald's. I ordered the New Big Mac with bacon. But when I received it, it had been thrown together in the box, missing the bacon out totally. I took it back and all the assistant did was,...

site_logo

zan452 . 2019-03-01

MORE AT TripAdvisor

Ordered a meal only to find out half of my order was missing .Not quite good for a multi national company get it right

site_logo

Cen D . 2019-01-19

MORE AT TripAdvisor

As an ex employee I wouldn't expect 5 star service, (not in the real world). Because of the high turnover of staff, it's hard to get consistacy. I would like to say they are great, but they often get my order wrong! I know they...

site_logo

welshentertainer . 2018-10-22

MORE AT TripAdvisor

Every time I visit here, either before a morning shift, or after finishing night shift. I always get told at the ordering Kiosk that the system is updating or the tills are down. Or something feeble along them lines. It’s total lies and clearly the...

site_logo

972fraserh . 2018-08-23

MORE AT TripAdvisor

Awful service and rude staff! Staff need to be trained to be welcoming and patient with customers. They also forgot about 3 items on our order...

site_logo

2002anonymous . 2018-07-02

MORE AT TripAdvisor

Visited late on return from Swansea. Friendly prompt service. Tables could have done with a better/more regular wipe down but the food was acceptable and relatively good value.

site_logo

Boiywlad . 2018-06-29

MORE AT TripAdvisor

Crap absolute garbage don’t wast your well earned money on swill! Cold food unseasoned bland diluted drink plus waiting time fast food my bum

site_logo

craigrichards1512 . 2018-06-22

MORE AT TripAdvisor

A very regular customer to this McDonald's more due to being the closest one more than anything else. I visit every Sunday at the least sometimes more, and have to say that the service provided is absolutely abysmal. Orders are often if not almost always...

site_logo

Khaos89 . 2018-05-19

MORE AT TripAdvisor

Fast service, decent staff and food. Can’t go wrong, it’s just your average McDonald’s. In a decent location too.

site_logo

jason2235 . 2018-02-17

MORE AT TripAdvisor

The food was good, service was good & punctual: no complaints whatsoever. I would recommend to friends

site_logo

Llyr D . 2017-12-03

MORE AT TripAdvisor

Nothing much to report. I ate in while staying at the nearby Travelodge. It was relatively busy (evening) but my food was served fairly promptly. Plenty of room in the seating area, which was also acceptably clean.

site_logo

Brian K . 2017-09-25

MORE AT TripAdvisor

Went here yesterday as we were shopping nearby. Hot chips. Nice fresh chicken legend. Nothing like the filth they serve in llanelli thankfully. Oh and a sprite zero that i hadnt ordered. Which they refunded me for instantly. So all in all , maybe this...

site_logo

Thedebtcollector . 2017-08-28

MORE AT TripAdvisor

I FELT PECKIS SO I CALLED IN A NEARBY MACCA I ORFERED A BURGER TO GO ETH A COFFEE when it came I vouldnt believe it , it was dry ND BURNT, now I am not ecactly a fan of mc donalds, buti kep thinking...

site_logo

Taffyby . 2017-03-18

MORE AT TripAdvisor

Stopped mid journey, very helpful man showed us how to use the new pay screens. And our order was brought to our table. Not the cleanest place but to be fair was teaming with youths who were like lunatics. That was probably all that let...

site_logo

srh19 . 2017-02-24

MORE AT TripAdvisor

Called on my way to work; walked in at 8:45. Ordered a black coffee and an orange juice had to walk out at 8:58 without either item and without getting my money back. To say they were slow and disorganised would be an under statement....

site_logo

Pengriffiths . 2017-02-18

MORE AT TripAdvisor

As with all Mc Donalds you know what to expect, although quality varies - this did exactly what it says on the tin. Nothing fancy , but goo solid food. strong service. happy to pop in again whilst on work for a pit stop.

site_logo

Adam G . 2017-01-22

MORE AT TripAdvisor

Frequently get your order wrong, if it's not wrong there's bits of it are missing. We call almost weekly for my daughter to have a quick meal before her karate class and they get it wrong at least once a month. Frequently have to phone...

site_logo

Michelle R . 2016-12-04

MORE AT TripAdvisor

I opted for the drive thru, waited AGES. The menu is so small I couldn't see it properly, I asked a question about the menu to the speaker you order into. The girl at the other end answered me with a degree of politeness....then sniggered....

site_logo

Jerry-raff . 2016-11-12

MORE AT TripAdvisor

Had a nice breakfast, restaurant clean, friendly staff. Car park a bit tight, but whole restaurant recent facelift. easily accessible to A48.

site_logo

DavidChanning . 2016-11-06

MORE AT TripAdvisor

All I wanted was a Mac Flurry!!! Called in through drive through happy to wait, placed my order only to hear the staff member announce to a collogue ' why would anyone wait 20 minutes for an ice cream!!' My prerogative but I don't appreciate...

site_logo

Edzell822 . 2016-11-05

MORE AT TripAdvisor

The staff were great, friendly, welcoming and helpful. The restaurant was clean and tidy despite being busy. Unfortunately the food was awful. I had a chicken legend - the bread was stale, chicken was overcooked and dry, lettuce inside was virtually non-existent. Chips were poor...

site_logo

Jerry-raff . 2016-10-29

MORE AT TripAdvisor

Great restaurant great staff ,restaurant has had a refit and looks good . Still some grumpy staff here but overall very good

site_logo

Mac E . 2016-09-06

MORE AT TripAdvisor

Okay, so the there is one guy that works on the window taking the orders for the drive through. I'm not joking, every time I order an item he responds "does that complete your order?" It goes like this, me- "can I have a hamburger.."...

site_logo

CharRaisa . 2016-08-24

MORE AT TripAdvisor

Have visited multiple times over the last 7 years. Most recent visit I had good service via the drive through. Chicken legend meal was lovely - fries piping hot and fresh. Staff always friendly and helpful. If you eat in, the restaurant is constantly being...

site_logo

Sheepy344 . 2016-07-26

MORE AT TripAdvisor

We had lovely food. Staff were very nice. We weren't to keen on the new tablets to order food. We found it complicated and I enjoy going to the counter to order our food. I had the cheese burger happy meal with a toy in...

site_logo

Blwyddyn5a6 . 2016-04-13

MORE AT TripAdvisor

I as driving past when I noticed the mc donald sign, I had vision of a large juicy burger as seen on tv and adverts, I stopped and went it. I was met by rude staff who pulled an already cooked burger off the shelf...

site_logo

Taffyby . 2016-03-28

MORE AT TripAdvisor

Always good food and service, plenty of seating, comfortable and spacious , staff ensure all areas are kept clean and tidy despite some customers best efforts to trash the place and show off their bad behaviour!

site_logo

pat o . 2016-02-09

MORE AT TripAdvisor

Arrived about 11.30pm for a break after travelling to Cardiff for an event. Immaculately clean and very pleasant helpful staff. For a fast food stop off when everywhere else is closed it ticked all the boxes for a break whilst travelling.

site_logo

Tink R . 2015-11-14

MORE AT TripAdvisor

Went for food after folly farm with my boyfriend and my brother ordered out food and with the big tasty we ordered it without tomatos due to my boyfriend having allergies to tomato, sat down with our food as he went to take a bite...

site_logo

danielle0300 . 2015-07-18

MORE AT TripAdvisor

Had a very nice vegeburger in McDonalds and also their ice-cream was very pleasant. Don't often go to Mcdonalds but it was fast, efficient and very tasty. Would recommend the takeaway service. There were four of us, two ordered vegeburgers and the other two Bigmac...

site_logo

813PatC . 2014-12-30

MORE AT TripAdvisor

We ordered food from the automated pay point inside the restaurant and it took over 20 minutes to receive out whole order. Apparently the reason was one vegetarian item. I am well used to waiting a little while for my food as it is always...

site_logo

Gobsmacked5 . 2014-09-26

MORE AT TripAdvisor

When we arrived, instead of being greeted with a smile and a 'welcome to Mcdonalds, can I take your order?" We received glares from 2 servers who looked like they wanted to die rather than serve us. When the server brought my burger to the...

site_logo

loopylouWales . 2014-07-09

MORE AT TripAdvisor

I really like mcdonalds, am writing this to hope to bring some balance to the negative reviews because i haven't had THAT bad an experience here. In the morning mcdonalds in crosshands is great, breakfasts are always quick and well made. it's one of the...

site_logo

DavidJT3 . 2014-06-24

MORE AT TripAdvisor

As a family we called at the McDonalds in Cross Hands on our way back from Cardiff as we wanted a quick bit. I wanted to say I was not happy with the service provided by a member of staff and perhaps they need to...

site_logo

alyson m . 2014-02-23

MORE AT TripAdvisor

Similary restaurants in West Wales

restaurant_img
2.5

77 Opinions

location-iconCross Hands Road
Fast food
outdoor_seating_236304takeaway_236304delivery_236304

Clean store. Quick friendly service. The chicken was nice, fresh and crispy. Best KFC I have had in a good few years. Would come again.

restaurant_img
2.5

17 Opinions

location-icon6 Stepney Road
Fast food
outdoor_seating_228941takeaway_228941delivery_228941

Do not buy the side salad, I was charged £2.90 and for that I had 1 slice of tomato,two slices of cucumber a small amount of lettuce and a small amount of onion pathetic. No Coleslaw.

restaurant_img
2.6

60 Opinions

location-icon21 Station Road
Fast food
outdoor_seating_209059takeaway_209059delivery_209059

thnx guys looks good and tasty pizza always

restaurant_img
3.1

11921 Opinions

location-iconParc Trostre
Fast food
outdoor_seating_99705takeaway_99705delivery_99705

This place needs to be shut down. 2.5 hours wait for food. Manager refused to come out and speak and they also refused my refund and made me wait for the food which was then cold. Staff are rude, stupid and incompetent. Absolutely ridiculous, for the live of God shut this place down and make sure non of the staff are ever hired in customer based roles ever again. Oh and if you try to phone the place, the manager instructs the staff to ignore the phone. Shut. It. Down.

restaurant_img
3.3

2285 Opinions

location-iconUnit 16 Parc Trostre Parc Trostre
Fast food
outdoor_seating_309043takeaway_309043delivery_309043

Arrived cold Fries left by grandchildren soggy and cold. !