Mcdonald's Restaurants in Belfast

The staff were very helpful and provided useful support. Thank you for wonderful experience.

Absolutely dreadful! Order wasn’t fulfilled! And it was cold, and we only live 2 mins away.

Great service order not correct but fixed

Literally the worst I have ever seen from McDonald's, such a simple mistake made such a catastrophic disaster! They can't feel the weight difference at all? Even I don't work in McDonald's, felt something definitely wrong as I picked up the bag, and I was so naive to think there's only food in there not drinks lol... Only drinks arrived instead of my food, yeah, simple as that...

Long time since I hadn't gone there because the staff was very rude.

It's McDonald's it's always good

A well established restaurant in the West of the city

Drive thru a bit slow but food is fresh and staff are friendly.

Good service and high efficiency.

If going through the drive thru please always check your orders. Without exaggeration I get the wrong or incomplete order 30% of the time.

The food is alright just because of the price if it was any higher I would go somewhere else and also if you're going to the drive-thru make sure to check your food on the way out they will usually get it wrong

The management and service is so poor 😢

Absolutely fantastic,, what a beautiful site

Like most mcdonalds, food good, quick and good service

Worst McDonald's in history. You don't get your food I'm delivery then nobody answers the phone!!! Always something missing every order. Cannot read an order receipt clearly!

Really enjoyed my Click and Collect today. Special thanks to Bronagh for her excellent service delivery with a smile. 😊

Great staff and cleaner was very helpful and nice to kids

Ordered the double Big Mac, was really disappointed when I opened it lated to find a standard one.

the kids loved it was amazing got them well fed and watered lovely fella with stars all over his head think his name tag said fionbar or finn he was so kind and a true gentle man but amazing service ⭐️⭐️⭐️⭐️⭐️

one of the managers named Michael Noel Maguire helped my friend Matthew Mallon out today, great member of staff!

All you expect of Mc. Really clean and super nice staff

Food cold no atmosphere staff struggling poor advertising on drive thru menu would not recommend to anyone

The best McDonald's in Belfast super service and food

Kids always have fun around here...

Messed up my food twice on the same day, breakfast order was wrong then came back in the afternoon with the kids an there order was wrong too

Customer server is great went through the drive through was Gona get 20 nuggets and they give me 2 large drinks and 2 cookies for free I also got the nuggets 10/10

Basically every time I go here for any sort of a meal they forget something. You’d think the staff could remember something at least 2 minutes into the future, but they're liable to forget pretty much everything from sweet chilli sauce, a portion of chips, to a full burger, at any given visit. Absolute shambles of a restaurant, you’d get more consistency from stormont and that’s saying something. Catch a grip.

I ordered 6 nuggets with curry dip and they didn’t give me my curry dip the absolute cheek of them I’m very upset now I will never eat a nugget ever again ☹️

Fast efficient and fresh, the staff were friendly and there was plenty of seating available

Shore rd McDonalds, quick stop to grab something to eat. I received what I expected for the money paid.

I just want to thank Elaine, the extremely kind lady that looked out for my 13yr old grandson who has autism. Thank you Elaine. You are a great asset to this establishment and I hope your employer acknowledges that. Treats you well and pays you well? I have never ever been anywhere were a member of staff goes over and beyond their duty. Particularly, children with a disability. I can't thank you enough Elaine. Thanks again from Jude's grandparents Kate and Chris

Toilets are filthy, kitchen staff are unbelievably unhygienic. Front staff are ignorant and unprofessional. Stick a round of bread in the toaster you'll enjoy it more

Staff don't shout loudly enough when place is busy for customers to hear orders.

Parts of food wasn't delivered. Just disappointed honestly.

Chips always have to be sent back in All the McDonald's. Our fish burger was lukewarm.

Avoid this McDonald's as much possible you can Always missing something from order

My son just got out of hospital he done an order threw just eat for McDonald's in Kennedy Centre. I waited for the delivery then I got a text saying they delivered the food when they haven't. I'm fuming at this. He was so looking forward to it. I would never use just eat ever again. Now it's saying wait 3 day's for it to go back into my bank. Witch was no good at all to me. Left with no food and no money

Normal mcdonalds like everywhere but the one thing that stands out from the rest is how clean their toilets are they even have fresh flowers in there 👌

The food was ok. Typical McDonald's diner.

Terrible once again our order is all wrong, done spending money on mcdonalds

This afternoon my daughter and her boyfriend made an order to be delivered. It was pretty straightforward no adjustments to the order. Sadly it took a few hours to be delivered. Not only was the food cold but half the order was missing. I loaded them up in the car drove to McDonalds and explained the situation. The reason I am giving such a high rating is due to the staff and manager Scott. We were treated in a friendly and professional manner. Scott had all the food remade so it was hot and he refunded the service charge. As represtatives of the McDonald brand they are living up to true American style customer service!!! Well done and keep up the good work.

For fast food its decent. 9 times out of 10 the chips are warm only downside I'd say is the burgers are just thrown together no care taken with them. Its always busy but service is decent

Don't get delivery from here. They just refuse to ever fulfil an order. Always something missing and/or incorrect

Food never came absolutely horrible

didn’t receive my big mac in my big mac meal, and they didn’t answer the phone

A few items in my online order are missing, and their phone number doesn't work.

Got out off here yesterday paid 25 pound for 3 meals.which were totally uneatable. Had to throw the lot out.it was a treat for my family has put me off mcdonalds for life..warning stay away from this franchise

Just ordered a meal for me and the kids through the app. I had a reward through the McDonalds app. Reward didn't arrive with my order and the kids happy meals were stacked on top of each other in the bag, not particularly hygienic as one of the happy meal boxes was sitting on top of the other ones food. Additionally one of the toys from the happy meals was missing. Disappointing over all.

Sausage mcmuffin was burnt, given a bottle of WATER instead of hot chocolate. Unable to contact them to complain

I am OUTRAGED. End of the week, thought we'd get a takeaway (we both work hard) and although we're usually Burger King guys thought we'd branch out. Got a cheeky McDonalds as the kids say and I am OUTRAGED and FUMING and I don't know if I can carry on with my life after this event. It was yucky.

Great service and friendly staff

Food utter rubbish wrong food recieved when I got home , ordered vanilla milkshakes and got banana milkshakes , ordered a cheese burger happy meal for a child with autism and got mcnuggets , he wouldn't touch them , worst place I've ever been , will never be back

They gave me free fries for my short shorts

A loot of just eat people about was unable to eat inside we had to go take away

Today I decided to order some food and drinks so I headed here thinking service is great I reach there waiting then finally ordered my food . I was dining in so I sat there for some time and around midday I started eating my food I walked in like 11 something. Then the lady who was in charge comes to me and says “Are you done eating I want to take the tray” I said no worries thank you. She comes back after few minutes and says you need to leave because you taking space . I just said I was just about to leave anyway but there was no more customers wanting to sit I was still drinking my frappe and it was raining heavily outside. This service needs to be improved period. Why do I need to leave when I booked to dine in?

Always love the staff here, especially Kathy! She rocks

Drive through NEVER gives you your dips/straws. You always have to ask or end up going back inside to get them

Constantly items not on the menu . Milkshake machine more often off than on !! Very unreliable

second time ordering from the app (both came from this specific location), first time got the complete wrong order and second time there were things missing

Staff are very friendly and welcoming.

Вчера заказал кофе Четверо работников сначала не хотели принимать заказ Когда обратился подали холодный кофе и посмеялись с меня

I grew up next to this McDonald's. I think it's the best one in Belfast and still super consistent. I'm lovin' it.

I am disgusted at the fact that me and my friends wanted a McDonald’s and they told us they were closed and wouldn’t let us in even though there was people sitting in and eating, me and my friends were sitting beside b&m and we seen the workers letting more people in, we weren’t causing any trouble or anything we just wanted a McDonald’s!!!!!

Got a delivery, didn't get my drink, food was dry, no sauce on my steakhouse, no bacon on my bacon mayo chicken and the large fry was almost empty and didnt even have salt.

Managers sitting on there phone coke up and asked me have I ordered and I said no and he said okay then walked away. 15 mins to order and 20 mins for food.

Food is as expected, drive through staff were very abrupt and nearing on ignorant

I ordered a double bacon cheeseburger chips and strawberry lemonade, it was a take out when I got home and seen the state of the burger I was shocked. It must have been sitting there for hours, I was starving so took a few bites out of it and couldn't eat anymore of it, the next day I had severe diarrhoea wasn't sick but was stuck to the toilet all day. It had to be the McDonald's as I hadn't eat much that day. They really need to stop leaving food for hours under a hotplate and selling it on, fresh burgers should be made up as ordered, same as the ice cream and drinks they pull them before food it ready meaning ice cream and strawberry lemonade melts away before it's ready to be eaten.

McDonald's as others I bit busy ,dead slow counter staff not much helpful

My son, 14 and his friend,14 ordered and paid for their dinner here, but as they were quietly eating it at a table, Cathy decided their food was for takeout and told them to leave. So they sat in the picnic tables outside but they were again told to move on by the same member of staff. It was a cold evening and had they have known that they couldn't eat their food inside they wouldn't have ordered. The next time they order I will be outside and Cathy can explain her actions to me. I will also be making a complaint through the correct channels.

staff are very courteous and helpful with placing the order using the screens and the food was delivered promptly to our assigned table

Food ok, not as fresh as Newtown abbey McDonald

Fast and easy and good like i like it

McDonald's no comment. Big queue, cold food and dirty. Good for laud teenagers ( fuul of them ). I'm never call here again.

Friendly and fast. Just the service you'd expect from McDonald's

Way to many delivery guys occupied main entry

The best service!!!!! Keep the good job

Been in here a few times over the last year and there's one customer service assistant that stands out. I believe her name is Rosemary. She always happy to see you, Always says hello and chats away. She brings your order with all condiments and napkins and is just a general delight. I really hope someone reads this and gives her the recognition she deserves.

I'll be shocked if this place ever gets an order right.

Used to really like getting delivery from this McDonald’s and visiting the drive thru, but they’ve stopped offering “McDelivery” through the McDonald’s app that uses Uber to Deliver: However, you can still order through Uber themselves, Just Eat, or Deliveroo, where there’s no points or student discount, and the prices are much much higher , I assume because the individual franchise decided to charge more and remove the delivery option that came from McDonald’s themselves. Disrespectful to customers; if you plan to offer delivery, offer it through the official channel instead of trying to rip us off.

Ordered a big tasty bacon, got no bacon and sauce which I didn’t want, got no ice in my drink, mham didn’t get his bacon

Take about slow service. Took 15mins to get our food on a empty saturday early morning.

Ain't nothing but a chicken wing

Treat for granddaughter and it has never been disappointing. Staff very helpful.

Got what was supposed to be a big mac from Westwood. Absolutely vile. No salad, onion ect. Even the dog turned its nose up at it. Disgrace

The worst service and shocking behaviour received from them. As soon as I got into there, one male and one female staff just standing at the door asked me whether it's a takeaway or table service. I wanted a table, then they asked me to wait until they have any table available. I saw if I wait there for a table, we will be placing order even later. There were lots of single high seats available although. So. I placed a takeaway order. I gave a very small order for my child as they were very busy, they took almost 20 minutes for it. Then my wife wanted to add just 2 burgers; as they were very busy, I was afraid to order more. Some female staff who was just standing in the front and occasionally wiping trays, misbehaved with me saying rudely 'don't stay in the doorway' while I was not obviously doing so, I just went there to tell her that my order number is not showing on the screen. Then another 25 minutes for those 2 burgers. I was upset for 2 hours after this. Don't want to be there again.

Burgers are always cold.... don't even know why I keep going back... 😕. Who am I kidding it's mc Donald's, they'll always make cold burgers and I'll always eat them and moan about it..............

Excellent McDonald’s. Fantastic friendly efficient staff. Would most definitely recommend this restaurant. Caramel latte was delicious.

Terrible queue , no milkshakes available

Coke was flat and warm No dips with my nuggets. Got the wrong flavour of milkshake. Absolute shambles. Very disappointed.

Ordered through JustEat. No main meal, just ice cream and it's not the first time.

Girl at drive thru very rude , got my order wrong , then stood arguing with me , this was the second time it's happened, will never use this McDonald's again .

The little cleaning lady was so nice. Nothing was too much for her. And smiled😊😊

Never get any order right. Just done it again why do I never learn. Shambles of a place give you out the food without the main meal....... thanks.

Fast and friendly service at this mcds. Staff really nice 👌

McDonald's belfast was about the best I've visited friendly staff very helpful spotless clean very well managed

As only McDonalds can do fill the uncomfortable lingering for a fast and tasty meal with the best milkshakes

Absolutely shocking service. Had to go round the drive thru three times before someone would come to the speaker to take our order. When she eventually took the order she was rude and no apology. Stevie wonder would have seen our car and she still missed es. Useless

A woman among the floor staff Elaine went over and beyond to help me, my husband and Grandkids exceptional costume service

Application ordered meal quickly prepared.

Food was cold and the McFlurry was like soup and organised chaos their card Machine was broken and the mobile orders kept crashing they need to to get their house in order