McDonald's in Belfast

Service is great, food is what it is.

Security having hassle with young teens trying to gain entry. They were very patient but firm with them as they were making lots of noise.

This McDonald's is always busy and crowded, orders always wrong.

Not good food and very dear now ...

Drive thru experience, never on time, there are mistakes all the time.

Scammed again at drive thru, ordered 3 things, got home and one items missing from the order and one other item incomplete. Phone number is a voice mail box which is full.

Absolutely terrible everything! I was waiting in my car at disabled spot for at least 20 min. I ordered two plane burger for my kids and guess what I had when I got home ? Cheese burgers!!! Is difficult to understand? So annoying. Was driving after long day at work and my kids still hungry. Suppose to be a surprise for them

Twas me and the woman ordering two mcflurries and the staff delivered them with such efficiency and top tier quality I damn near crawled through the drive through window to shake their hands.

It's a McDonald's, a nice clean McDonald's serving McDonald's food reasonably quickly and reasonably hot.

Too slow too noisy now too expensive

very fast and friendly service with affordable prices and very nice food

Order no 2087 Ordered fro.m Dundonald branch at 20.42 on Friday 18th Oct and they kept changing my timings .It eventually arrived at 22.10 stone cold and ice cream melted( it was like a drink) Mcdonalds had obviously cooked it right away and left it sitting for hour and half.Tried to ring Uber to complain but no answer.But I do think McDonald's should have had the sense to do a new order

Very child friendly food warm excellent value for money

5* all day every day for all maccy Ds

Not the most comfortable McDonald's, the seats are oddly placed with no clear view of privacy. It's also incredibly busy most of the time so you can't be shocked if you're kept waiting for your food. Maybe I'm being too negative here, but the quality of the food doesn't seem to be as good as Knockagoney's. Still, it's McDonald's, you can't complain. The highest value for your buck when it comes to cheap fast food and definitely satisfies you if you eat a few double cheeseburgers.

Shockingly bad at getting deliveries right. Their inability to put in the bag, what is on the receipt in front of them, suggests a level of incompetence that is mind boggling. You are pretty much guaranteed to get a delivered order that it wrong.

The manger was brilliant real good service

Gimme dat burger yo. Signature is best.

Worst McDonald’s, always gets our order wrong, messed up orders between cars and my breakfast wrap came with no potato rosto and the egg still had shell in it

Good quality, cheap, fast food.

Took them 30 mins to make a small cheeseburger

A recent redesign has removed the last few elements of pleasure from a visit to McDonalds at Connswater. The interior is now an afterthought; deliveries and drive-throughs have annexed the space. Another erosion of communal places -we are meant to enjoy McDonalds separated in our car interior or in our home now. The restaraunt interior withers away. The great visual epicentre of McDonalds that was the till and the back-lit banner menu high above the heads of the staff with its impossibly beautiful burgers, the experience of queueing, greeting, and paying. All this was already dying but now its destruction is complete. The attenuated interior is decorated without attention or care. The shining plastics and vinyls; fake plants; and bad art of my youth now a golden age in retrospect. Surfaces and materials that were lustrous and joyful by contrast. My burger was cold and the Coke always tastes soapy but that I can forgive.

Able to order in the store as its not that busy early this morning. My app isn't working right with my card payment not processing so have to pay inside. And got my card tap on the machine . For some reason the apps doesn't work as good as it used to before.

This is the absolute worst McDonald's I've ever been in and makes the Knocknagoney one (2nd worst) seem like it's got a Michelin star. Ever since the re-fit over the summer it has gone to the absolute dogs. It is like a cattle market when you go in. The counter is on your right when you enter and there are so many people waiting in the lobby that it is difficult to even get through the door let alone get to one of the order screens - which are often broken anyway. Ordering in advance by the app doesn't make things any quicker... I waited over 25 mins for 2 coffees the other evening as it was just so busy and can only assume the amount of staff was totally unable to deal with the amount of customers. A victim of their own success? Funny tho that the delivery drivers (who now gladly have their own door) come and go with great frequency and staff can be seen constantly setting out bag after bag for them to collect yet the rate at which the regular customers are handed out their orders is painful. It seems that delivery orders are prepared far qucker and given preferential treatment than those who don't pay through the nose for the pleasure of cold food being brought to them. Lots of customers appeared at the door and then turned and left when they saw the state of the place - being barely unable to get through the door without feeling you were trying to get round the dancefloor at Kelly's. Feel for the staff who are clearly run off their feet all shift and constantly seeming to be correcting orders - but maybe bring more of them in or provide them better equipment to deal with the floods of people.

It was closed for six weeks for a refurb. Definitely not an improvement. Still cramped and crowded.

Shockingly slow, food cold, unpleasant staff who couldn't cope with a slightly busy spell, shelves full of just eat Orders left to go cold. Had to complain after 17mins without any food whilst sitting watching other orders go out. God forbid you want to customise a burger or have a plain cheeseburger. Just like most McDonald's these days, they only care about drive thru orders and to help with anyone who goes inside. Don't waste your time, or money. Try the KFC beside it instead.

Who doesn't love mc donalds food

The Mccrispy meal which I ordered today was pathetic the burger buns are burned. So pathetic

Abysmal. Slow service and cold food. Manager lacking in basic skills. Staff incapable of dealing with orders in efficient manner. Go elsewhere.

Ordered two wrap of the days. Was charged full price and told the order board at the drive thru was incorrect in saying that the sweet chilli chicken one was the wrap of the day.

This McDonald's has had a major refurbishment and it has made the service much smoother.

Absolutely disgusted me Donald's in general but last few time was in here tonight waited ages was told to go to bay 2 having a autistic child going nuts waiting to get food rushed home to find half my order was missing.. I would stop getting but only food my autistic child eats and hers wasn't there 🤬🤬🤬

Once again burger missing from my order 👎

Very cramped at the tills since it was refurbished

Order from here every Sat night. Ordered 20 chicken nuggets the past 2 weeks qbd got 18 last week and 19 this week. Also ordered 4 x BBQ sauce each time. Didn't get any last week and only got 3 this week.

Probably one of the worst McDonald's in Northern Ireland. Avoid this McDonald's, 99% of the time the will get your order wrong. They recently closed it for a few weeks to try and make it better, they made it 100% worse! 0 improvement on what it was before. It always has massive queues for its drive through which is going to cause an accident.

All started when I was hungry after a nice wee date. It was lovely so we thought we were smart getting the 3 for 3 deal. I had a really good 2 burgers and my partner had chicken nuggets. The nuggets so warm that her mouth was brunt. To top it all off I used my app reward points to get some chips… THEY FORGOT THEM. as you can tell I’m actually not happy about this and I would like to be in contact with Roland McDonald himself.

Food was prepared as we waited and was tasty. Chips were spot on too. I know it's McDonald's but I'm reviewing as over in Scotland the foods normally look warm and chips soggy. So fair play to the team here

Only really use it when I am on the move. Food is OK for what it is. It fills a hole.

Ordered the offer which had to be delivered via Uber Eats. The App said delivery time would be 7.05pm and we watched the driver on the app faff about for 25 minutes stopping here and stopping there before arriving at 7.30pm with cold food for us.

Avoid at all costs, feels like they’ve just asked a couple of people off the street if they can work the kitchen for them with no training, extremely poorly managed, not helpful in the slightest, one thing they’re consistently good at is being the worst McDonald’s in the country, if I could give 0 stars for service I would 👍🏼

ordered online with uber eats. ordered came early and on good time although forgetting my large milkshake rung to try get this fixed and instantly met with awnsering machine

Can't add bacon to a quarter cheese, can't add lettuce either, apparently it's because staff aren't very smart, this makes it easier for them to do their job. That's what the crew member said when I questioned it, left me absolutely speechless tbh. Not experienced this at any other McDonalds, but this appears to be since the recent refit was done.

Useless… ordered twice and still no sauces.

I placed an order via Mcdelivery as we couldn't get the offer in the branch. Ordered arrived quite quickly. Once I had opened the bag I realised a burger was missing. Tried ringing the branch but went onto an answering machine. I took all of the order down to Connswater. I was told that all of the order had been put in the bag. (In other words I was a liar) I told the assistant that I had opened it and it was not in the bag. He then told me they would replace the missing burger and walked off. When he came back I said I wanted it all replaced as by now everything was cold. He said that's not our policy. I then asked for the manager. Off he went and arrived back a few minutes later to tell me the manager said they would only be replacing the missing burger. That's when I said let me speak to the manager. Off he went again, came back lifted the rest of the order and walked off again. 10 minutes later he arrived back with the complete order and set it down on the counter. He didn't speak or make any eye contact. I was very polite and said thank you, grabbed my order and walked out. I think a little more training needs to happen as this experience today definitely wasn't good.

Why does the benches dig into your back now absolutely horrible choice also definitely messed up the space in the place barely any space to stand waiting on an order

Just stop doing deliveries if you can't manage to put the proper order into bags, always something missing from order!

**update since 'refit'** this place is laughable. It's been closed for a 6 week £1million refit and the main big sign still has a big bit missing, the parking is still horrendous, and the inside of the restaurant is as bad, in fact worse (it looks like its been done for the sake of it), the staff as miserable still getting simple orders wrong, and the printers on the order machines still don't work. Avoid. Avoid. Avoid. As below. Of the McDonald's in the East Belfast area, I would stay away from this one at all costs. The drive through is always a shambles, unfriendly, mumbled, frequently get something as simple as a plain burger in a happy meal wrong. Ordering inside isn't much better and even at 8am the staff are monosyllabic (Google it). It also seems to be a central hang out place for fast food delivery drivers so they block the entrance and parking. And entrance and egress in general is appalling and if busy you often can't get out as the drive thru queue blocks exit (surely an issue if an emergency vehicle needed to get in). I've been told it's the busiest McDonald's in NI, but this doesn't seem to be a good thing. The service, food quality and order accuracy is 100% better at Knocknagoney, Dundonald, Saintfield Rd and Sprucefield to name but a few. I had better service at the McDonald's at Gatwick Airport. Only the Belfast city centre one is worse. Something tells me the refit it's getting won't help. Same miserable staff in the same miserable area with the same entitled miserable customer base. Avoid avoid avoid.

Despite a renovation the quality of this particular mcdonalds is still shocking. Very slow service at the drive through, usually being asked to park in one of the bays, and food always comes out cold or missing an item. You have to ask for napkins and dips after receiving your order while checking to make sure it's all there. I've lost hope for this one

I ordered three large burger meals and a cheese share box. It was a takeout. One burger was missing. It wasn't even that busy it seemed that they had enough staff at the moment. I don't understand how can they miss an entire meal. Very bad service.

It's McDonald's but way more expensive than it used to be.

Not the fastest restaurant in the world 🤔 had bit of a wait on the evening of the 16th May 2024

Worst McDonald's ever, Waited for 20 mins only to receive the wrong order (again). Staff rude and very unprofessional to deal with.

Always quick and efficient, if people actually ordered what they wanted and didn’t over complicate a simple McDonald’s meal they wouldn’t have anything to complain about, dips get missed and occasionally forget napkins but never any issues asking at the drive thru window for them, sometimes pulled into a bay but it’s never longer than 5 minutes, this is the best and quickest McDonald’s in the country and I’ve never had a wrong order.

Just wanted to comment on the exceptional service we received today from one of your staff at McDonalds Connswater, learned from her colleagues her name is Fay, nothing was too much trouble and it was lovely to receive such thoughtful and professional service.

I was int he connswater McDonald’s and I didn’t receive my triple cheeseburger and on top I didn’t receive 3 medium fry’s I’m I am fuming and I don’t understand this

Disgraceful customer service from the restaurant manager, didn't catch his name and he wasn't wearing a name badge. Just Eat delivered our order to the wrong address, we tried calling Conswater McDonald's multiple times to explain the situation but they wouldn't answer the phone. Eventually drove down to enquire in person, where the restaurant manager was ultra-defensive from the off. Just repeatedly said "my hands are tied, nothing I can do". We pointed out they contract Just Eat to deliver their food, surely there's a process for when this happens? He just said they are really bad at deliveries, happens all the time, nothing he can do. He then actually used the words "what do you want me to do, lay down and cry about it?". Horrendous way to talk to a potential customer in any industry. He did offer discount on a new order after 5 minutes of "there's nothing I can do", but by that stage we didn't want to give the restaurant any more money. Drove straight to Burger King in Forestside and had a great experience

Ordered a Large cappuccino, you get a regular

Should have been a one star, but I was mad starving and at 4am choice is limited. I would have eaten the box which in all likelihood would have tasted just as lovely as the missing fries and dips that never arrived. There's a fantastic burger joint over on Botanic called Tribal Burger go there if you can.

Never go to McDonald's just drive Past it.

McDonald's has expanded its menu to cater to the growing demand for vegetarian options. The fast-food chain now offers a variety of vegetarian-friendly items, including the McPlant burger, a plant-based patty that is vegan certified by the Vegetarian Society. Other options include the Vegetable Deluxe, Veggie Dippers, and a range of salads, sides, and desserts that are all approved by the Vegetarian Society. For those looking for a quick lunch, McDonald's also provides vegetarian breakfast items such as hash browns and pancakes with syrup. It's important to note that while McDonald's takes measures to minimize the risk of cross-contamination, the kitchens do handle allergens, and complete allergen-free meals cannot be guaranteed. The vegetarian menu is a step towards inclusivity, offering choices for those who abstain from meat, whether for dietary preferences, ethical reasons, or health considerations.

Constantly getting orders with items missing

It's like any other McDees. The vegetarian options could be better. Kids love it though

This restaurant is easily one of the worst McDonalds in the whole of the UK, I am not being dramatic, this particular McDonald’s does not giving a flying F about its customers. It’s actually a meme how often they forget to pack things into your bag be it fries, burgers, the little peeley promo things on the side of cups and fries during monopoly or winning sips, or dips (especially dips - they don’t bother, sincerely THEY DO NOT PACK DIPS EVEN IF YOU PAY FOR EXTRA, SO DON’T BOTHER!) They are impossible to contact as they have their phone lines turned off, even the delivery companies give up trying to contact them when there is an issue. The staff are completely useless, obviously they don’t take pride in their work. Sometimes they leave their deliveroo running despite not having the bloody tablet or printer turned on, so they aren’t actually receiving their orders. Which means 2 hours can go by before deliveroo or whoever decides to refund you. (I was told this the last time my order was over 2 hours late l, when I decided to go down to the store myself they then refused to make my order and told me I had to get deliveroo to cancel and I could re-order in store… shambolic) Apparently there is never a manager working to talk to. Honestly just don’t bother ordering McDonalds because these guys are horrendous

Terrible service. Got home wrong order. Had to wait in bay 1 got home no sausage in both meals. Phoned up took it back and wouldn’t give me a coffee as I didn’t bring the cold one back. I certainly won’t be back. Service is awful 😢

The fries were raw Also the got my order wrong I had ordered a wrap with only sauce and chicken and got only lettuce, while ordering the food the person taking the order was speak really fast and it seemed like she was just rush us to move on.

As a frequent fast-food patron, I was sorely disappointed with my recent visit to McDonald's. The overall experience left much to be desired. Firstly, the service was painfully slow, with long queues and disinterested staff who seemed more preoccupied with chatting amongst themselves than attending to customers. The food quality was subpar, with my burger tasting like it had been sitting under a heat lamp for hours, and the fries were disappointingly soggy and lukewarm. The cleanliness of the restaurant was also concerning, with tables left dirty and a distinct lack of attention to hygiene. Overall, my experience at McDonald's was far from satisfactory, and I'll be taking my business elsewhere in the future.

Rule of thumb: never order soda drinks for delivery (unless they're bottled) - by the time you get the order the ice will be melted, it will be flat etc. Fries are best consumed fresh so another no no for deliveries.

Ordered 2x chicken mccrispy meals and didn't receive fries. Kept the order simple by ordering the same meals twice and they still manage to mess it up. You would think they would have someone checking the orders prior to sending. Absolute useless management, clearly lack of adequate training provided and lack of care. Not the first time this has happened either. Stupid of me for repeating to order from them. This will be the last. I expect fast food but not no food.

This McDonald’s has consistently left out certain things from my order and the customer service is useless, refusing to offer any sort of refund or help.

Everytime I go through the drive through here, they do not give me the correct order. I get home and am usually missing half of the meal or I have been given the completely wrong order. Most recently they have forgotten a wrap from a wrap meal, a burger and have gave me a sprite instead of a strawberry milkshake. It’s not hard.

Feels like being the lunch line in some eastern bloc mens prison with all the deliveroo drivers jostling around the tills in their track suits. Place is a hole. Drive through if you can or even better drive past.

Had a nice meal with my daughter

absolutely raging ! ordered delivery to have half of the order missing. had to drive up to get told that they can’t do anything and that i now have to go out of my way to contact a different service to get compensated. the boy at the window was so lovely handling it. disappointed in management.

Very busy McDonald's but still provided very fast service when I ordered using the screens.

place is an absolute disgrace. went in for an order and had to be about 15 delivery guys all shouting and arguing about picking up orders..all the orders where just sitting on the counter 20+ orders easy not being kept warm and i waited 30 mins and all them orders are still waiting to be delivered..i will never order a mcdonalds delivery of any of those apps

I am sorry to say I am disappointed in the service at McDonald’s and the standard of food, I’m there every Saturday and I always have to wait at least 25-30 minutes for my order and when I get it home it’s always cold, the worst thing they ever did was Uber eats and deliveroo because they seem to get preference over the customer in the restaurant. I get food for 6 people and spend anything from £30 to £40 so I expect my food to be warm but because they are so busy with the deliveries my food is left sitting until I complain and someone decides to pack it. Quite a few times I have got home home and some of my order is missing and I have to go back and your lucky if you get a sorry.I have also noticed in the drive tru you have to wait longer because of deliveries I was there last night getting a quarter pound cheeseburger meal with only cheese and ketchup and they parked me up and I had to wait over 10 minutes which is something I never did before deliveries started so come on McDonald’s look after all your customers not just the ones getting dliveries

The wait times are getting longer and longer every time you go. Everytime you go it is a guarantee you will be told to wait in a bay. Even if it’s for one meal. Used to be a great McDonald’s and it has really went downhill.

Missing big tasty, rest of the food was stone cold and no option on the Mc Donald's app to complain and delivery service is only able to refund £3, even if the missing item was £8. This is now the third time out of 5 that item is missing, we are honestly so disappointed and won't order again!

Lost its charm as food like cardboatd, luke warm and order usually wrong.

First of all, this place is NOT 24 hours... unless you can access the drive thru in a car... and even then, we've been 25mins waiting and not even near the window to order. Very very very poor customer experience 😞

Place has 0 organisation staff standing around catting like it’s a social

Ordered via the app but restaurant was very very busy since waited for over ten minutes to get food. Food was good but was it worth the delay??

Avoid during the night if you find teenagers annoying or strange people.

Ordered food by the app...there was a wait as there was a large group of teens ahead of me BUT the food was warm and freshly made.

First delivery ETA was pushed back twice & and hour after the latest time, still had no response/update from Just Eat as to what was going on. Restaurant had closed by this point. Pathetic customer service, could have just cancelled my order.

At McDonald’s r full overpaid workers who can’t do their job just sat waiting over 3 hours to not receive my food and cheeky worker on phone I’ve been missing main items for previous orders it’s pathetic never buy from there again w achcors.

What has happened to this mcdonalds? Waiting time at the drive through is just insane. Just waited for 20 mins in the drive through (there was 4 cars in front of me). Not good enough mcdonalds. Stop prioritising deliveries.

Staff are usually very friendly and helpful and manage to keep on top of the cleaning tables.

Closest McDonald's for delivery on Just Eat. However, orders always have items missing. Though when going through the drive through, never had an issue.

Place is a complete shambles went through drive through as normal ordered a Big Mac meal with no lettuce and pickle and a coke. A McChicken sandwich meal with Coke Zero and two hot apple pies. Paid for meal and went to next window to pick up to be told as usual to go to a parking bay (nearly the norm now!!) waited 15mins on our food and observed every man and his dog going in and coming out from just and deliveroo and god knows who else. Got our food and arrived home to find the chips freezing, hot apple pie luke warm and the plain McChicken sandwich meal had mayo in the burger even though the sticker on the box said plain. If I do grace you with my custom again I will be checking my order before I go anywhere because your staff seem more interested in sorting food carrier orders than anyone else’s!!! Sort it out.

Drive through can be very slow sometimes. Customer service is not great. One girl doesn't even speak a word. I've found customer service at Dundonald and Knocknagoney much better. One morning they kept me waiting in line to order breakfast and then told me it was over!!😡

Pretty good. Staff are friendly and efficient. There is a decent variety of food, which is usually well-prepared. One slight niggle is that one of the servers placed a curse on my cheeseburger. Now, Ronald McDonald keeps watching me when I pee. Leave me alone Ronald. No, I won't let you do a quality control taste taste, so stop asking.

Food always great experience, but all over Belfast and in almost all their outlets you will not get your order number when you order via their kiosk, and then you have to wait another queue just to know your number.

Christmas pies bought 2 both cold one with no filling

Food wasn't that cold, but I got my order on McDonald's App and they left out a Chicken Big Mac which is £5.69. We also didn't receive 4 sauces for the 20 chicken nuggets. Also no way to contact them for a refund or any compensation. Disappointed.

Yet again incompetence of the staff here is just getting ridiculous another simple order messed up again I'm sure the managers so proud 😡

Just fine when they don't mess up your order, only for you to realise when you have driven away and it isn't economical to go back to get it sorted

Normally alright but sometimes a bit greasy and have to get it changed but staff are usually great to deal with.

Service was slow. Once again in Mac Donald’s my chicken Burger ended up being spice again which I didn’t order. At least the McFlurry was nice and cooled down my mouth