Mcdonald's Restaurants in Kettering

Staff need PR customer service training as not overly friendly. Coffee I had was tepid and must have been sat ages on the shelf. No the best Maccys

We ordered a full fat coke and vanilla shake and we got a banana shake and Coke Zero

Dog stop off on journey to Norfolk all good hot coffee for a change.

We visit regularly because of it's position on a regular journey we make. But too often let down by their ice cream maker not working. Can't they just get a new one.

Very slow service. Too busy getting just eat orders before customers who were waiting. Had half a tub of chips, luke warm with my meal

Used as a stop gor drink and bite to eat

Clean and fast just what you need to have a comfort break on a long journey 👍 toilets very clean. Thankyou

Cold coffee served as normal...

We have ordered a delivery 3 times from this McDonald's and there has been a missing item every time so will not be ordering from them again

Great place to go! Ideal as a 'stop off' point on the A14. Very friendly staff and food was lovely.

Worst MC Donald in UK. Service is an absolute disaster. Food from 20 years is the same , cold and lots of mistakes with orders.

Food was cold and chicken burger was very dry

Clean, quick service with a smile, ideal pit stop. Nice hot chocolate.

Quick and friendly. Only thing you can say all McDonald's pretty much the same.

Staff were OK. Food ..Well below average even for mcdonald's

Ordered through über eats. When delivered one drink had tipped over and emptied in the bag and on further inspection 2 portions of fries were missing and a bottle of Tropicana. Phoned up and was told they can’t send the remainder of my order or replace the drink. When I pushed the point about food I’d payed for he cancelled the call. Very very poor customer service. Questioning whether to go there again. 🤬🤬🤬

Had some chicken nuggets, soft drink and fries. I won some extra gifts which I redeemed instantly. McDonald's is awesome.

Good place to stop for breakfast..

One of the best McDonald's I've visited.

For starters my wrap was only half filled, my large coke had a filling of a medium.

Nearly 20 minutes getting served after ordering, staff stood around , discussing shifts, somebody in a black jacket, looked like they were in authority, didn't even acknowledge the people waiting, just wandered around gossiping with the staff, McDonald's must have too many customers if they can afford to ignore them.

My husband done a order and on receiving our order my mcchicken sandwich was awful it looked has it had been thrown togather instead of put togather we are not happy has it put me of ordering again Marion lovegrove

Great food clean building great prices

Worst wrap I've ever had, one piece of chicken dried out, other only just cooked, all filling fallen out, badly wrapped, no crumb hardly any sauce tasted wrong, normally my favourite,

Grossly overpriced.. when did McDonald's become too expensive to treat 3 children.. £21 for 2 burgers, portion of chicken nuggets, chips and drinks. Considering the cost and quality of the food, I'll be treating my grandkids to the local cafe option in future.

Tasteless food and poor service

Just stopped for a coffee while on the way home.

It's macdonalds,nothing special but service and people are amazing

Good swift service, good food. 👍

Maccies is always good. This has easy access, free parking, and pleasant staff.

Not bad, but Big Mac not that hot and didn't look freshly cooked, and it wasn't busy.

Went through drive through and sat in the parking to eat Food was awful chips were cold sent the wrong dip out with the nuggets the bigmac was awful a mess would not eat at this McDonald's

Very slow service, lots of "just eat" delivery people picking up orders and blocking the counter.

Good food atmosphere and pleasant staff

Was closed due to technical issues according to the sign. Then some staff turned up and as if by magic they opened at 6:10 am

They get your food wrong so much, make sure to check it

Food was ok. Quite a lot of little around the area and the toilets were just ok.

Forget fast food for one minute. The Staff at this McDonald's looked after my Mum for hours, until my brother picked here up. On my brother's arrival, you had fed my "lost" mum, and wouldn't take any money (when offered) I don't want to "over egg it" but you guys probably saved my mum's life, by being kind. Dear franchise owner, your staff at this outlet are the best, what can I say other than gratitude and love.

Stay away, bad service, not so good fast food and really not fast at all as the staff really could care any less, terrible in ALL aspects

Sat outside as sunny morning. Seating area under trees disgusting. Litter everywhere. I know it's the customers but wouldn't take 10 minutes a few times a day to clean

The happy meal was lukewarm, if the crowd of staff behind the counter focused on the customers waiting instead of their Instagram feeds the orders wouldn't pile up on the little chute thing and would get to the customer warmer. Several customers along with me were getting just a little bemused by this as it was in full view of the waiting customers.

Shocking service forgot food and then when came still brought not two drinks just one had to prove I paid for it as manager looked at me like was a thief

Not been to McDonald’s in a while. It’s a service station drive through so was very busy. Parking was just about adequate for the amount of traffic. We were in the drive through queue for about ten minutes, which isn’t too bad. The food was okay.

Popped in whilst shopping to use the men's toilet. Toilet was clean 👍🏻

I'm am putting a letter together for trading standards the service I received today was disgraceful

I would like to say Jack was great his customer services skills are great. He made sure we enjoyed our visit very friendly a lovely lad

As always I enjoyed the food and the ambience

Its not 24 hours. I've just walked round for breakfast and can't get anything because I haven't got a car and the shop is shut for people on foot. Saturday morning on one of the busiest roads in the country and you can't get anything to eat.

It's closed the drive-through without information,but the tabel 24h it's ON.

Always some menu items unavailable from milkshakes ice creams to coffee or wraps. Foods laying down on the floor no one bothered to clean Management should’ve been fired immediately as this restaurant is definitely not up to McDonalds standards

Sunday around 8:30 PM Print-out of the order does not work, no table service, both toilets closed (at the same time for cleaning?) resulting in a long line for the disabled toilet, sector of the restaurant closed, medium fries are undercooked/tasty. Constantly going off kitchen alarms makes it even more chaotic. All orders are packed in takeaway bags, trays are nowhere to be found.

Service was fast, food was luke warm. Not much else to say, a typical McDonald's

Ordered share box and the hat trick meal. Was given coke not banana milkshake. The hat trick well the photo shows the trick went wrong as not as brand standard. Very upset as it was something I was looking forward too.

I can not really in good mind recommend this place to anyone. In my mind and probably the worst McDonald's I have ever visited and I've visited many. From ordering on the touch screen to recipt of my food, the process took in excess of 25 minutes. In my mind, this was disappointing enough. Sadly, that wasn't the end of the fiasco. The big mac looked as if it had been shot out of a cannon into the cardboard box. At no time did it look like it had and care or attention placed on it. The beef patties were also raw pink and uncooked inside, leading to much of the burger being thrown away. The chicken sandwich my wife had whilst cooked properly also looked as if it had suffered the same quality issues of throwing random ingredients into a box with sauce. I hope this is an isolated case, and I'm not overly negative towards McDonald's as my son is a manager at one branch in the Midlands. I know his branch wouldn't put out something that disappointing. As for atmospheric, I can not really comment, but many other patrons were having just as much of a disappointment time as I had waiting for similar time frames, leading to a build-up of tensions when collecting orders. Very bad.

It's mcdonald's what more needs to be said yummy

Always stop here on my way past heading up the A14. It’s my pit stop 😊

Unbelievably slow, been a few times now and always have to wait at least 15 minutes for food. They need to research the meaning of fast food.

Ordered a double qtr only cheese and ketchup, i watched the kitchen staff (white shirt blonde girl) so i assume a manager hold a already made dbl qtr over a bin and tip the ingredients off, tasted awful and dry so must be been sat a while, chips were very rubbery, very poor for food which cost £13 . Would not recommend or visit again

Been here multiple times and my order has always had something missing from it, or has been stone cold.

Good food coffee is awesome good price

Closed 40 mins early; claimed that the tills were resetting and it would be 30 minutes. I said I'd wait in the carpark, then instead of giving me my app order they just closed the restaurant and said I can just cancel the order on the app. Why lie in the first place? Other times I've been it's been very fresh with good food and service, so the experiences seem quite mixed

Had a Mighty Muffin..... Says 2 pieces of '"proper '" bacon..... Yes, it was really nice, but, I only had ¾ of a piece of bacon on mine...... They charge for extras...... What about losses....???

Nice clean fast food restaurant

Called in around 2.44am on 18/5/24, the team on shift were very pleasant, helpful and polite, double cheeseburgers were made fresh and were divine…👍

Dropped in around midnight. The takeaway was open but not the restaurant was closed so had to sit in my car to eat

I had low expectations for the McPlant as I've only ever had 2 previously, but they were dry and had the tiniest amount of salad. But this time at this McDonald's, the McPlant was absolutely delicious, I actually felt like it was made with love. I really enjoyed it. It had a decent amount of salad and it just felt like they made it with as much thought as the other burgers, rather than the less than half arsed attempt I'd experienced from the Burton Latimer McDonald's. I wasn't so impressed with the service, there was no others of sauces, you know, the sweet curry sauce or bbq, just the tray almost thrown on the side, the order number called and they walked away. The order was wrong as one of the meals was supposed to be a large meal, but they'd only given us medium drinks. A different staff member sorted it out for my boyfriend, but we shouldn't have had to go and chase them for the correct order. The restaurant itself was clean and tidy, and if they make their McPlants that well every time, they may actually have won a customer because I was really impressed and surprised and how good it was.

Thx muchly to the guys that were working the late shift o the 12 May 24. These guys looked after me when my car broke down. That's what you call excellent customer care

The employees are looking at their cell phones instead of processing the order. They toss the finished burgers and are gone for a while. Worst branch we've ever been to.

Friendly staff. Quieter with enough space. Food was good for McDonald's!

Nice clean restaurant, filthy toilets that stank ☠️

Massive wait for food here. If you're looking for a quick bit of food while driving, this isn't your place.

Absolutely useless. Staff can't get a basic order correct. Waste of money when you're getting less than half of the items you have paid for.

Constantly getting order wrong, missing straws and ignoring allergens on simple things like no ketchup on cheeseburger

I tried to order on the app as I have 1000s of points. It wouldn't let me. Went to the counter, I got looked at by staff, they ignored me. Decided to leave but noticed a staff member cleaning at the door. I explained and she took me back to the counter and called the manager. I started explaining I was having issues with the app and she bluntly told me she didn't deal with the app, the store didn't deal with points and asked if I wanted to prefer anything I was prepared not to use points for. I expressed my disappointment and she told me .. whatever This is unique to the Walter Tully branch, others in town are lovely.

Me and my brother order our food at 10 :30 and the time to get here kept changing then about 4 mins ago it's just cancelled after an hour waiting

Nice interior for fast food place. Service very slow and staff not interested

Ordered a breakfast flat bread, did this on the app and went through the drive thru. This time there was a small que but no food being given so qued for quite some time. When I did finally get my food the flat bread was unfortunately cold and tough I did not enjoy this at all and couldn't eat it. Which is a shame as have had it before and it was nice when warm

Quick stop as needed. Organised. Clean. Just what was wanted!

Only stopped for a drink but it was really clean and served straight away.

Today's experience was pleasant. Like to say a big thank you to Katie which I think is a manager there for replacing my little girls ice cream after she accidentally drop hers. Many thanks

It was closed earlier than expected

Burgers are just slapped together and large chips may as well be a small

Not sure of the atmosphere as we stopped to pee and grab a small burger to fill the hole then continue our trip it's a nice place but not much parking

Many thanks to the lad Marcus who served me with a smile

Is McD what do you expect - usual menu and a clean place to eat it in - and you get both of those here. Can be busy so waiting may be longer but most people seemed to take out so there was ample seating

What can I say its Mcdonalds not really a fan but needs must with miles of empty road ahead. Did the job

Couldn't take any orders for whatever reason.

Chips only half full. Didn't see until we was driving off. 😒

Continual issues with the staff . Not one can read an order even a simple one of 4 items . Took an hour for delivery because of the useless Uber staff that are hired and the general staff which clearly have never been able to read or count . Sick of having to try get refunds because people can't do a simple job. Avoid this premise at all costs

Consistently fail to give you the items you pay for. Check your order before you leave!

It's your standard McDonalds. What you get doesn't look anywhere near like the pictures. On the positive it was somewhere to stop on car journey

Best McDonald’s we’ve happened to hop through in a long while. Everything was just right. Clean, organised, food came out perfectly prepared and delicious! Friendly staff who take pride in what they do! Thank you!

It's a maccies you know what you are getting

It's a maccies. You know what you are getting

Same as always good service fine food

Wrong food given, when correct food was served it was Luke warm , no apology, poor service, also mens toilets were dirty

Same old same old but who can resist

Good service, food good, recommended

22.00 closed🤔and it says it's open 🤔 I just wanted to buy a coffee...

Many thanks to Loraine who served us and even offered table service , all in all great service . Thankyou