Mcdonald's Restaurants in Manchester

Took 2 hours for the food to be delivered at which point at 1.30am, I’d gone to bed due to having work the next day. No contact from just eat or the restaurant to inform me of a 2 hour delay. It was one simple order. Then have the audacity to charge me for the order saying it’s been delivered when I never got it, embarrassing service. Won’t be using just eat ever again.

Food was incredibly cold. They forgot all our dips. And they just kept pushing the time back and back and back.

this order was not delivered to me.

No order received AGAIN! Second time from St Anne’s Square now.

Far too greasy (more than normal).

Absolutely shocking. Waited over 2h for my food and had my meal missing. Already had to cancel one order due to the fact that one of your drivers collected our order from McDonald’s but had not has not said he has collected our food on the app so i had to call the store for them to tell me this so me to cancel the order and re order again

Friendly staff Efficient service

Looking forward to a mcrib but it was disgusting couldn't eat it had these before at other McDonald's and they were delicious

One of our drinks was completely spilled as they didn’t put them in a holder for the driver and we didn’t get any sauces we ordered

Probably the nicest of the 4 mcdonald's in town. Unfortunately they don't do table service and only a few seats on the ground floor. Seating available downstairs. Staff are friendly. Food is like every other mcdonald's

Food could have been warmer. Coffee good.

We didnt get the dips with mcnugetts

Food is terrible chips taste like they have been left on the side for hours and are freezing burgers looked like they have been chucked together from the other side of the room pop is flat and warm joke !!!

Ordered from JustEat. All burgers arrived stone cold. Complained to justeat and they refused to compensate. They've also deactivated my account and removed all orders on my profile. I will take this further because its unacceptable and they have literally robbed me.

3rd time again having breakfast wrap with no bacon!!!! Not that it isn't available or any other items forgotten. Just won't be put on the wrap by server. I've rung and got told it's a skinner piece like no there is nothing I've opened it. I call in on way to work, I don't have time to running back. Sort it out McDonald's. If I order a breakfast wrap I want all the items!!!!!!!

Two fillet o fish burgers - both fish burnt to the point where they were nearly crispy , thin and soaked in oil . Even the dog wouldn’t eat it so it ended up in the bin . Food waste should not be served to customers . Appalling experience

I ordered 2 coffees but the staff just left them sitting on the side, while calling later orders. Eventually I asked for them and the guy was so rude to me. Absolutely disgusting way to treat people. I Rubbish !!!!

The rider spilled the drinks and tried to hide it

Good place to take your kids for a dinner out

wrong order no items for what I requested.

The homeless man that hangs outside in the evenings asked me to come home with him. Absolutely hilarious would recommend. I spent a fiver cuz I gave him one.

order arrived 3 hours after we placed it. At this point we were in bed. seeking refund

food arrived called and they totally scimped on the fries

Was very late and food was ok but took a while.

Cold food. No customer service. Avoid.

I ordered the food around 11:30 it said it would be with me within 30 mins then that changed to an hour then the time pushed back either further. The food finally got delivered and it was FREEZING COLD not a single warm nugget or a chip absolutely mortified at this order I will not being ordering on here again !

Ordered, but the eta kept getting moved back. Waited an hour 20 minutes. food is freezing, mcflurrys are like water. Joke of a place

Food was spilled, all of the food was soggy, the chicken selects were not the usual chicken selects it looked like they ran out and cooked something from iceland. Chips were half full. Second order from here where they provide no sauces even though you pay for them

Love Maccies. This is a great one.

I want to commend the safety provided by the security guard at McDonald’s on St. Ann’s Street in Manchester. On the night of Sunday, October 13th, I observed him handle a difficult situation with a group causing disturbances. Despite the challenges, he maintained a calm and professional demeanor throughout, ensuring a secure environment for customers and staff alike. The following morning, October 14th, he was once again faced with a confrontation, and he responded with the same level of composure and respect. His ability to manage these situations calmly shows a strong commitment to public safety. The security presence at this McDonald’s location is reassuring, and it’s clear that the guard is dedicated to his role. I appreciate his hard work and professionalism in keeping the area safe for everyone. Thank you for the excellent service!

A fantastic atmospheric establishment for a succulent junk meal. Outstanding service past midnight.

The burger I got tasted weird, fries were over salted, they got the drink wrong, the only thing that tasted good in my order was the mcflurry. Wouldn't recommend.

Went in today Monday 7th of October to order 1.99 breast roll deal o nap customised it no sauce or bacon or cheese extra sausage when I irons after I left I completely missed the egg to late to go back it’s a complete joke do they not know egg has to go on it good job it’s cheap

It's maccys not bad. Not like the adverts though.

My 5£ voucher didn’t work! Can someone solve my problem? My code is: RKTVQM59RV8XTF3Q

Chips were half full from 3 meals

Don’t even know where it is. It took over two hours to come and I fell asleep and didn’t receive it. Couldn’t cancel the order or find a number to call. Extremely unimpressed.

Delivery guy refused to answer me why he was late…would not give me my food when I asked for it…he stayed few minutes typing on his phone….food is now cold

Good deals.Who doesn't love one? 😊

Very disappointed that I got no tomato sauces when I ordered 9 nuggets, I purposely added another tomato sauce on so I got 3 but received 0, 0 salt and 0 napkins. I ordered my order to a hotel so I’m not home to have my own sauces to have with my chicken nuggies, very annoyed and disappointed especially as it’s on the receipt that there were supposed to be 3 with the order.

Food came cold. Coke was flat. Waited over an hour for this. Really unhappy

Ride staff especially managers. Cold food served and greasy fries. The seating area is not clear at all.

Unfortunately the food was awful. The chips weren’t cooked properly and the drink had spilt on the food.

Food originally ordered at 12.30 turned up 1:30 and was cold.Far from happy.

The Rider didn’t come to me, I didn’t received the food that I Order

Okay good apart from my chicken burger came as beef and I didn't get an apology for it either! I was just told to wait for the replacement. Sadly lots of homeless people there, perhaps needing to stay warm.

Okay good apart from my chicken burger came as beef and I didn't get an apology for it either! I was just told to wait for the replacement. Sadly lots of homeless people there, perhaps needing to stay warm.

Very clean and not too much of a wait although I only ordered a latte

Very clean and not too much of a wait although I only ordered a latte

Gave me tea when I asked for coffee forgot a cheeseburger I ordered, chips went cold while I had to wait for cheeseburger the toilets were disgusting,won't be going to that 1 again in St Ann's Square

I was cold and the fish o’ fillet cooked more than one time and it was not fresh i will never order from here anymore so disappointed and the taste was so disgusting 🤮🤢👎🏻

We have been waiting for food for over an hour by the time it got here it was freezing cold and bags were wet through! Ridiculous

Very good delivery driver very polite

Toilets are vile, especially the downstairs ones

I recently visited McDonald’s late at night on August 30th after a long evening out. To be honest, I was a bit concerned that I might be asked to leave due to my condition, as I had been drinking. However, I was pleasantly surprised by the exceptional kindness and professionalism of your security guard on duty. This gentleman treated me with great respect and care, which was a stark contrast to my earlier experience that night where I was unfairly removed from a club by their security. The way your security handled the situation made me feel welcomed and safe, even at such a late hour. I truly appreciate McDonald’s for employing such an individual who provides outstanding customer service and understands how to treat people with dignity, especially during busy or challenging times. I hope that you continue to keep such caring and professional staff members on all shifts throughout the week. Please extend my heartfelt thanks to the security guard on duty that night. His actions did not go unnoticed, and I am deeply grateful for the care he provided. Thank you again for maintaining such high standards of customer service.

Here's a feedback you can use: "I want to express my heartfelt gratitude to Mridul Mohan, the security guard at McDonald's. During my recent visit, I was in a very vulnerable state as I had consumed alcohol and was not in full control of myself. Mridul went above and beyond his duty, ensuring my safety and well-being. His kindness, professionalism, and care were truly exceptional. It's not often that you come across someone who genuinely looks out for others in such a way. McDonald's is fortunate to have such a dedicated and compassionate individual on their team. Thank you, Mridul, for your outstanding service."

Missing the quarter pounder burger but have the rest of the order

Food was mid but made up for it being delivered quickly

Status changed to Delivered, No call, no notification no contact attempt or attempt to leave at the front desk. I went down, nobody there. Taken my money but not delivered. This is beyond a Joke. These delivery riders are ripping customers off. I want a full refund and I'll be deleting this app. Zero stars no option for never delivered!!

Got the wrong food, received somebody elses order

Food is fine, I usually stop in for coffee. For the past 3 months there's been a massive downturn in service levels that seems to be systemic. Today's story is one of about 70% of usual days there: I went to the counter as there was a queue for the machines and none at the counter. I was greeted by a glare. No "hi", so I instigated the hello, deadpan, she looks at me and say hi. No "what can I get you today?" and after a few seconds I place my order for coffee. "£2.60" or whatever it cost, no "please", no " would you like any food with that sir?", nothing! I pay by card and she turned away without thanking me. I raise my voice to highlight my "Thanks!" and got scowled at. McDonald's has lost the service levels and that's why you're being forced into using machines nobody asked for and nobody wanted. Fewer interactions they can get wrong. I would have dealt with this by simply emailing the branch manager to highlight my concerns, but for some reason, that's not published, so I'll leave a review instead. McDonald's, this is really bad. Forced into re-reviewing due to inoperable POS terminals making you go through the process of creating and ordering (the very point that a sevice industry makes you do this is beyond comprehension) before kicking you out at the payment screen due to an error and telling you to pay at the counter (which I would have done anyway if it wasn't for your idiotic necessary to order by the POs). I cancelled my order and walked out, nit the first, or likely the last time I'll do that. McDonald's, you've been downgraded to 1 star and that's not even slightly as low as what you deserve.

My drinks spilled everywhere and my foods are soaked

It was honestly horrible and I have never been more angry or disappointed before. The driver delivered my food but had split my fanta all over both of the bags and everything inside got soaked.

If you can go somewhere else, do it. They will get your order wrong and they won't care.

Very busy mcdonalds, food is always hit and miss along with service, there are better mcdonalds around town id avoid this one.

Ordered a McDonald’s here. Didn’t receive my full order and was told I couldn’t get a refund???? Watch me write reviews week on week for this because I’m fuming

Macdees haha what you expect good hot food, try cold n old

Both times I have ordered from here have been wrong. First I received someone else's breakfast. Today instead of the 35 pound of food we ordered we got a bag of sauces.

The plant burger was try and the cheese looked like it had be left out for hours. Was hard and not edible.

Generic MacDonalds experience. Not rubbish, not great.

items missing, which is becoming more and more frequent.

Waiting for food for over half an hour, no burger in the order, only meat, no salad, in short, I advise you to avoid this place

Both burgers were lacking sauce, lettuce and pickles! Fries were dry and cold with no salt. This isn’t the first time from st Ann’s square in Manchester. Very disappointed

The place stinks of urine. Poor cleanliness. Worst coffee I've ever tasted.

Very bad food, chip and drinks

Always fresh as you can expect from a takeaway

Bland, tasteless food, limited filling in sandwich, soggy tasteless fries, warm coke, dirty tables and floor. An altogether miserable experience. Second time this place has disappointed so it can't be just an off-day.

This is a McDonald’s which myself and my family use quite often as it is local. However, the service has gradually been degrading over the past months. Every time I would order something in restaurant they would get it wrong or there would be something missing, which if you catch on the spot they have rectified (when a manager is there they have been kinder than when there is not one around). When you order via Deliveroo however, it is a whole other story. I have had missing items or wrong items in my past 4 orders reaching to a point where Deliveroo would no longer offer refunds for missing items. As a paying customer this is unacceptable and wastes even more of my time to raise it with my credit card company as I’ve paid for a good/service which I have not received. I have left numerous reviews on the app for this restaurant to no avail. Please look into this and ensure service levels are up to scratch.

I have not received any order and no has called to follow up with any reason why i have not received the meal i ordered for. I want my full refund back with immediate effect.

I never received my order at all and there is no one to call. The driver lied and said it was delivered and the restaurant wouldn't pick up the phone. Then Just Eat has no option for a full refund even though I never received a crumb of my order. They ALL suck!!!!!

Mc donalds food is overpriced and flavourless. The only saving grace are the sauces

Driver went the opposite direction after picking up the food It came cold half the drink was empty Offered no apology

The place smelt like a sewer so couldn't bear to sit in. The breakfast muffin was hard and tasteless. Had one bite and threw the rest for the pigeons.

Food is permanently missing items, the only items that turned up literally look like they’ve been run over, the receipt is STAPLED to the bag and it’s still missing 80% of the food I paid for, called the restaurant & they claim they can’t do anything but there’s absolutely no way for just eat to help either. I don’t want a refund I want the food I ordered

We needed something quick and this hot the spot

They can't cook chicken, any chicken, any time. Always bad.

The usual value for money food. No table service. Not a great atmosphere like other McD.

No ketchup sent again.... Second time in a row :/

food was inadequate have left a complaint

Really poor. Delayed on delivery to the point that I ran to Macdonald's. - food was really cold and gross when arrived

My food was left on the floor outside my hotel

The order was cold and missing 3 burgers which I had paid for. No sauces, burnt fries

Better than the average McDonald's the service was quite fast but the machines didn't give me a receipt I was able to collect my order without showing a receipt but the workers didnt ask for it anyway which is lucky on my part but what if someone else tried to collect my food

This is the wrong order. Missing many items

mcdonalds never get the order right

The delivery driver came to my location then marked my food as delivered, THEN drove off on his bike with my food, he is nowhere to be seen and probably eating my food, I’m fuming.

Poop stains in the toilet stalls

The driver was friendly and professional. The restaurant forgot the sauces I requested.

Chips tasted a bit stale. Everything else was great and hot!

Actually big up this team at McDonald’s, man on the mic, getting orders out as quick as he can, people literally impeding on his metal cage with no respect